Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Real Chemistry

Location: Boston, MA; Carmel, IN; Chicago, IL; Lambertville, NJ; Remote - USA; Water Street, NY

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-09-16

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (2 days in office for those within 1-hour commute of an office, otherwise remote with travel for collaboration)

🚀 Role Summary

• Design and own the user experience and interface for an enterprise-grade omnichannel orchestration platform in healthcare marketing.

• Collaborate closely with Product Management, Engineering, and Data Science to translate complex workflows into intuitive and user-friendly interfaces.

• Maintain and evolve a comprehensive design system to ensure consistency and scalability across the platform.

• Drive high-quality visual and interaction design, integrating AI and LLM-driven features with a focus on user trust and understanding.

• Conduct user research and usability testing to inform design decisions and iterate on product features.

📝 Enhancement Note: This role is situated within Real Chemistry Media, focusing on building an enterprise platform for omnichannel orchestration in healthcare marketing. The Product Designer will play a pivotal role in shaping the platform's user experience, particularly concerning AI features and complex workflow simplification for healthcare professionals (HCPs) and marketers. The emphasis on owning design from exploration to iteration, maintaining a design system, and working closely with engineering highlights a hands-on, influential position.

📈 Primary Responsibilities

• Own the end-to-end product design and user experience for the omnichannel orchestration platform, from initial concept and exploration to the final shipped interface and subsequent iterations.

• Develop, maintain, and evolve the platform's design system, ensuring new features integrate seamlessly and contributing to its growth and consistency.

• Foster strong collaborative relationships with front-end engineers to establish and refine best practices for design-to-engineering workflows.

• Champion and uphold a high standard of design quality across the entire platform, embedding visual and interaction craft into all design decisions and feedback processes.

• Design the user interface and interaction patterns for AI and LLM-driven features, focusing on clear communication of model capabilities and building user trust.

• Partner with Product Management and Engineering from the outset of each initiative to collaboratively define problems, scope solutions, and sequence development efforts.

• Plan and execute user research and usability testing sessions, synthesizing findings to drive informed design decisions and product improvements.

📝 Enhancement Note: The responsibilities emphasize a leadership role in design, requiring the candidate to not only execute design tasks but also to define processes and standards for design quality and collaboration with engineering. The focus on AI/LLM features and the specific context of healthcare marketing technology (MarTech) are key differentiators for this role.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 4+ years of experience designing B2B or enterprise software interfaces, with a strong emphasis on workflow-heavy products.

Required Skills:

• Proven experience designing and maintaining component libraries, data display, and navigation/interaction patterns for complex software.

• Expertise in designing data-dense interfaces that effectively simplify intricate tasks for users.

• Technical fluency with front-end development concepts and modern design-to-code workflows, including experience with prototyping tools or code-based prototyping.

• Demonstrated experience designing AI and LLM-driven features, including articulating model capabilities and implementing trust-building mechanisms within the interface.

• Skill in deconstructing large, ambiguous problems into manageable, shippable increments.

• Deep understanding and practical application of inclusive design principles and exceeding accessibility standards (e.g., WCAG).

• Ability to articulate design rationale clearly and persuasively, driving buy-in from both technical and non-technical stakeholders.

• Experience conducting user research and usability testing, translating insights into actionable design improvements. Preferred Skills:

• Prior experience in MarTech, AdTech, orchestration tooling, or the healthcare industry.

• Familiarity with enterprise platform architecture and integration patterns.

• Experience with design thinking methodologies and agile development environments.

📝 Enhancement Note: The requirement for technical fluency with front-end concepts and prototyping, alongside experience with AI/LLM features, suggests a need for a designer comfortable bridging the gap between design and development in a modern tech stack. The preference for MarTech/AdTech/Healthcare experience is highly relevant to the company's domain.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of component libraries, demonstrating a systematic approach to UI design and reusability.

• Examples of complex data display and visualization, illustrating the ability to present dense information clearly.

• Detailed case studies of navigation and interaction patterns designed and maintained for B2B or enterprise software.

• Evidence of designing for workflow-heavy applications, highlighting how complex processes were simplified.

• Demonstrations of how user research and usability testing informed iterative design improvements. Process Documentation:

• Case studies detailing the process of breaking down large, ambiguous problems into phased deliverables.

• Examples of how design systems were implemented or evolved to support platform growth and consistency.

• Documentation of collaboration workflows with engineering teams, including handoff processes and feedback loops.

• Demonstrations of how accessibility and inclusive design principles were integrated into the design process.

📝 Enhancement Note: The portfolio is critical for this role, requiring specific examples of complex B2B/enterprise software design, data-dense interfaces, and design system contributions. Emphasis on process, including problem decomposition and collaboration with engineering, is key.

💵 Compensation & Benefits

Salary Range: $100,000 - $120,000 USD per year.

Benefits:

• Comprehensive health coverage including Private Medical, Dental, and Vision plans.

• Mental wellness coaching and support programs.

• Access to over 13,000 online courses through LinkedIn Learning for continuous professional development.

• Generous Paid Time Off (PTO) and Holiday Pay.

• Support for future savings (specific plans may vary by region).

• Office perks such as free snacks (for those in office locations).

Working Hours: Standard 40-hour work week, with flexibility expected given the role's responsibilities and the hybrid/remote work environment.

📝 Enhancement Note: The salary range is provided as $100,000-$120,000 USD. This range is a benchmark for mid-level Product Designers in major US tech hubs with enterprise software experience. Factors such as specific location (e.g., higher cost of living in NYC vs. lower in Carmel, IN) and precise years of experience within the 4+ year requirement would influence the final offer. The benefits package is comprehensive, with a strong emphasis on professional development and well-being, which are attractive to experienced design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Communications & Marketing Technology (MarTech). Real Chemistry operates at the intersection of deep scientific expertise, creative innovation, and AI-driven insights to transform healthcare communications and marketing.

Company Size: The provided data doesn't specify exact size, but the description implies a growing, dynamic agency with distinct product/technology teams, suggesting a medium to large organization with dedicated R&D efforts.

Founded: The founding date is not specified, but the company is described as a global agency with a significant presence and a focus on innovation.

Team Structure:

• The Product Design role reports to the VP, Product, indicating a structured product organization.

• The designer will work closely with Product Management, Engineering, and Data Science teams, emphasizing cross-functional collaboration.

• The team is described as "small" within the Real Chemistry Media context, implying significant opportunities for ownership and influence. Methodology:

• Data-Driven Decision Making: Emphasis on using data from user research, usability testing, and platform analytics to inform design choices.

• Agile Development: Implied through collaboration with engineering on iterative product development and shipping in pieces.

• Human-Centered Design: Core to the role, focusing on user needs, intuitive interfaces, and inclusive design principles.

• AI Integration: A key aspect of the platform development, requiring designers to understand and shape user interaction with AI/LLM features.

Company Website: www.realchemistry.com

📝 Enhancement Note: Real Chemistry positions itself as an innovative leader in healthcare communications, blending scientific rigor with creative and technological solutions. The company culture is described as "impact-obsessed," emphasizing excellence and collaboration. The "LifeatRealChem" tagline and Great Place to Work certification suggest a focus on employee experience and a positive work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is a mid-level Product Designer position, offering significant ownership and influence within a growing product team. It's positioned as a key individual contributor role with the potential to shape the future of a critical platform.

Reporting Structure: The Product Designer reports to the VP, Product. This structure allows for direct access to product leadership and strategic alignment.

Operations Impact: The Product Designer's impact is crucial for the success of Real Chemistry Media's enterprise platform. By creating intuitive, efficient, and user-friendly interfaces for healthcare marketers and professionals, they directly contribute to the platform's adoption, user satisfaction, and ultimately, the company's revenue goals through increased client engagement and retention.

Growth Opportunities:

• Design Leadership: Potential to grow into a Senior Product Designer or Design Lead role as the team expands, taking on more complex projects and mentoring junior designers.

• Specialization: Opportunity to deepen expertise in healthcare MarTech, AI/LLM design, or enterprise platform architecture.

• Product Strategy Influence: Direct involvement in product strategy through close collaboration with Product Management and Engineering, offering a chance to influence roadmaps and feature prioritization.

• Cross-functional Skill Development: Gaining experience working with data science and advanced engineering practices.

📝 Enhancement Note: The role offers a strong growth trajectory for a Product Designer focused on B2B/enterprise SaaS, particularly within the specialized healthcare technology sector. The emphasis on product ownership and direct reporting to VP-level leadership suggests a fast-track for impactful contributions and career advancement.

🌐 Work Environment

Office Type: The company operates a hybrid work model ("Real HART" - Real Hybrid and Regional Teams). This involves a mix of in-office collaboration and remote work. For employees within a one-hour commute of a Real Chemistry office, a minimum of two days per week in the office is required. Remote employees without a nearby office will come together periodically for collaboration and team-building.

Office Location(s): Boston, MA; Carmel, IN; Chicago, IL; Lambertville, NJ; Water Street, NY. Remote work within the USA is also an option.

Workspace Context:

• Collaborative Environment: The hybrid model is designed to foster collaboration, learning, and innovation, balancing in-person interaction with remote flexibility.

• Tools & Technology: While not explicitly detailed for this role, the company's focus on AI, data science, and enterprise platforms suggests access to modern design and development tools.

• Team Interaction: Opportunities for direct interaction with product managers, engineers, data scientists, and potentially users through research sessions.

Work Schedule: A standard 40-hour work week is expected, with flexibility inherent in the hybrid/remote setup. The focus is on output and collaboration rather than strict adherence to office hours, especially for remote team members.

📝 Enhancement Note: The hybrid work policy is clearly defined, emphasizing in-office presence for those geographically able to commute, while providing remote flexibility for others, balanced with periodic in-person gatherings. This structure is designed to optimize collaboration and team cohesion.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience and fit with requirements.

• Portfolio Presentation & Discussion: A session where the candidate presents their portfolio, focusing on case studies that demonstrate their process, problem-solving skills, and design impact for B2B/enterprise software. Expect detailed questions about their design decisions, rationale, and collaboration methods.

• Design Challenge/Exercise: A practical exercise, potentially involving a design problem related to the platform's domain or a workflow simplification task, to assess design thinking, problem decomposition, and execution under time constraints.

• Team/Stakeholder Interviews: Meetings with Product Management, Engineering leads, and potentially other designers or stakeholders to evaluate collaboration style, communication skills, and cultural fit.

• Final Interview: Likely with the VP, Product, to discuss strategic alignment, career aspirations, and overall fit for the role and company.

Portfolio Review Tips:

• Structure: Organize your portfolio with clear case studies. For each case study, detail the problem, your role, the process followed (research, ideation, design, testing), key challenges, solutions, and quantifiable outcomes or impact.

• Process Emphasis: Highlight your design process, especially how you tackle ambiguous problems, conduct research, and collaborate with engineering and product teams.

• B2B/Enterprise Focus: Showcase experience with complex workflows, data-dense interfaces, and design systems relevant to enterprise software.

• AI/LLM Experience: If applicable, include examples of designing for AI-driven features, explaining how you approached user trust and understanding.

• Accessibility: Demonstrate a strong commitment to inclusive design and accessibility standards.

• Conciseness: Be prepared to walk through your portfolio efficiently, focusing on the most relevant examples for this specific role.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with Real Chemistry, healthcare marketing, and omnichannel orchestration concepts.

• Problem-Solving Framework: Be ready to articulate your approach to solving design problems, breaking them down logically.

• Design System Thinking: Consider how you would approach designing or contributing to a design system for an enterprise platform.

• Collaboration Scenarios: Prepare to discuss how you would collaborate with engineers and product managers on complex features.

📝 Enhancement Note: The interview process is expected to be rigorous, with a strong emphasis on portfolio review and practical design challenges. Candidates should be prepared to articulate their process and demonstrate how they handle complex B2B/enterprise design problems, especially those involving AI and data.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, or similar industry-standard design and prototyping tools.

• Design Systems: Experience with tools and methodologies for creating and maintaining design systems (e.g., Storybook, Zeroheight, or internal documentation).

• User Research & Testing: Tools like UserTesting.com, Lookback, Maze, or internal methods for conducting usability studies.

Analytics & Reporting:

• Familiarity with analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to understand user behavior and inform design decisions.

• Experience with dashboarding tools or concepts for visualizing product performance. CRM & Automation:

• While not a direct responsibility, understanding how design impacts CRM and marketing automation workflows within a B2B context is beneficial.

📝 Enhancement Note: Proficiency with industry-standard design and prototyping tools like Figma is essential. Experience with design system management tools and user research platforms is also highly valued. A foundational understanding of analytics tools will help the designer make data-informed decisions.

👥 Team Culture & Values

Operations Values:

• Impact-Obsessed: A drive to create meaningful change and deliver tangible results for clients and the company.

• Excellence: A commitment to high standards in all aspects of work, from design quality to client service.

• Collaboration: Believing in the power of "best together," fostering teamwork and knowledge sharing.

• Innovation: Embracing new ideas, technologies (like AI), and approaches to solve complex problems.

• Adaptability & Resilience: A willingness to evolve, adjust scope, and embrace change in a dynamic environment.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with Product Management, Engineering, and Data Science to achieve shared goals.

• Open Communication: Encouraging candid feedback, constructive critique, and transparent dialogue.

• User-Centricity: Ensuring that user needs and feedback are at the forefront of all product development decisions.

• Proactive Problem Solving: Taking initiative to identify and address challenges, rather than waiting for direction.

📝 Enhancement Note: The company culture emphasizes a proactive, collaborative, and results-oriented approach. The "impact-obsessed" ethos, coupled with a focus on innovation and adaptability, suggests an environment where designers who can drive change and deliver high-quality work will thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complexity: Simplifying intricate B2B workflows and data-dense interfaces for healthcare marketing professionals requires deep user understanding and innovative design solutions.

• AI/LLM Integration: Effectively designing user interactions with AI features, ensuring trust, transparency, and utility, is a cutting-edge challenge.

• Balancing Design System and Innovation: Evolving the design system while accommodating new, potentially disruptive features requires careful consideration and strategic design decisions.

• Hybrid Work Dynamics: Navigating the nuances of a hybrid work environment to ensure effective collaboration and communication across distributed teams.

Learning & Development Opportunities:

• Specialized Domain Knowledge: Gaining deep expertise in healthcare MarTech and the specific needs of pharmaceutical and biotech clients.

• AI Design Practices: Developing skills in designing for emerging AI and LLM technologies.

• Enterprise Platform Design: Expanding experience in building scalable, robust design systems for enterprise-grade software.

• Cross-functional Collaboration: Enhancing skills in working with engineering, product management, and data science teams.

• Access to LinkedIn Learning: Utilizing the extensive library for continuous skill enhancement across design, technology, and business domains.

📝 Enhancement Note: The primary challenges revolve around the complexity of the B2B healthcare MarTech domain and the integration of novel AI technologies. These challenges also represent significant growth opportunities for a designer looking to specialize and expand their expertise.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex B2B workflow you've designed. What were the key challenges, and how did you simplify it for the end-user?" (Prepare a detailed case study focusing on process and outcome.)

• "How would you approach designing an AI-driven feature where user trust is paramount? What interface patterns would you consider?" (Be ready to discuss AI/LLM design principles, transparency, and feedback mechanisms.)

• "Walk me through how you would maintain and evolve a design system for a growing enterprise platform. How do you balance consistency with the need for new features?" (Prepare to discuss design system philosophy, contribution workflows, and governance.) Company & Culture Questions:

• "Based on what you know about Real Chemistry and the healthcare MarTech space, what do you see as the biggest design opportunities or challenges for our platform?" (Demonstrate research and strategic thinking about the industry and company.)

• "How do you collaborate with product managers and engineers on a day-to-day basis? Describe a time you had a disagreement and how you resolved it." (Highlight your communication and collaboration style.)

• "How do you measure the success of your designs? What metrics are important to you in a B2B SaaS context?" (Focus on user engagement, task completion, efficiency, and business impact.) Portfolio Presentation Strategy:

• Narrative-Driven Case Studies: Frame your portfolio pieces as stories of problem-solving, emphasizing your thought process, decisions, and the impact of your work.

• Show, Don't Just Tell: Use clear visuals, mockups, prototypes, and data points to illustrate your contributions.

• Focus on Process: Detail your user research, ideation, iteration, and testing phases. Explain why you made certain design decisions.

• Quantify Impact: Whenever possible, use metrics (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores) to demonstrate the value of your designs.

• Tailor to the Role: Highlight projects that best align with B2B/enterprise software, workflow design, data visualization, and AI/LLM features.

📝 Enhancement Note: Expect interview questions that probe your design process, problem-solving abilities, and understanding of enterprise software design principles, particularly in the context of AI and the healthcare industry. Be prepared to defend your design choices with data and user-centric reasoning.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Greenhouse.

• Tailor your resume: Highlight experience with B2B/enterprise software, workflow design, design systems, AI/LLM features, and accessibility. Use keywords from the job description.

• Curate your portfolio: Select 2-3 strong case studies that best showcase your skills in complex B2B interface design, data visualization, and process simplification. Ensure each case study clearly outlines the problem, your role, your process, and the outcomes.

• Prepare your portfolio presentation: Practice walking through your selected case studies, focusing on your design rationale, collaboration methods, and the impact of your work. Be ready to discuss your approach to AI/LLM features and design systems.

• Research Real Chemistry: Understand their mission, their MarTech focus, and the "LifeatRealChem" culture. Prepare thoughtful questions for the interviewers.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.