Product Designer

📍 Job Overview

Job Title: Product Designer

Company: NewDay

Location: London, United Kingdom

Job Type: Full time

Category: Product Design / UX/UI

Date Posted: 2026-09-18T00:00:00

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Lead the design of intuitive digital acquisition journeys to attract new customers to NewDay.

• Contribute to strategic growth initiatives, including new partner onboarding and future acquisition projects.

• Own the end-to-end design process within a cross-functional squad, from discovery and prototyping through to launch and optimization.

• Create customer-centered experiences that deliver tangible value for both users and the business.

📝 Enhancement Note: While the title is "Product Designer," the responsibilities heavily lean into UX/UI and Service Design, with a specific focus on acquisition and onboarding flows. The role requires significant autonomy and strategic contribution, suggesting a mid-to-senior level individual contributor. The 12-month FTC status is a critical detail for potential candidates.

📈 Primary Responsibilities

• Design and continuously optimize digital acquisition journeys to create seamless and intuitive experiences that facilitate customer credit applications.

• Spearhead design activities across the entire product development lifecycle, encompassing discovery, user research, prototyping, usability testing, launch, and ongoing iteration.

• Leverage customer insights, behavioral data analysis, and research findings to identify key opportunities for user experience enhancement and business impact.

• Foster strong collaboration with Product Owners, Developers, Analysts, and other key stakeholders to deliver customer-centric solutions across diverse brands and partner ecosystems.

• Actively contribute to the development of new partner propositions, pitch materials, and strategic growth initiatives that align with NewDay's business objectives.

• Define and track key performance indicators (KPIs) to measure the success of designed journeys and experiences, implementing data-driven iterations to improve customer satisfaction and business outcomes.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on the full design lifecycle, from initial research to post-launch optimization. The mention of "new partner propositions" and "strategic growth initiatives" indicates a need for strategic thinking and business acumen beyond pure design execution.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a Bachelor's or Master's degree in Design, HCI, Computer Science, or a related field is often preferred for senior product design roles. Equivalent practical experience will also be strongly considered.

Experience: Significant professional experience (5-10 years) in Product Design, with a proven track record in end-to-end UX, UI, and Service Design.

Required Skills:

• Advanced proficiency in Figma for wireframing, prototyping, and high-fidelity UI design.

• Demonstrated experience in leading design processes from concept through to launch and iteration.

• Strong capabilities in User Research methodologies, including qualitative and quantitative analysis to inform design decisions.

• Excellent Stakeholder Management and communication skills, with a proven ability to present design concepts and rationale effectively to senior leadership.

• Experience working within Agile development environments and cross-functional teams.

• A proactive, self-motivated, and autonomous work style, capable of managing multiple priorities and delivering high-quality work with minimal supervision.

• A deep understanding of user-centered design principles and the ability to balance customer needs with business objectives. Preferred Skills:

• Experience with UserZoom for remote usability testing and user feedback.

• Familiarity with Jira for project management and workflow tracking.

• Experience using FigJam for collaborative whiteboarding and ideation sessions.

• Prior experience designing acquisition, onboarding, or application journeys, particularly within financial services or retail sectors.

• Knowledge of accessibility standards (e.g., WCAG) to ensure inclusive design.

• Exposure to Service Design principles or Enterprise UX methodologies.

📝 Enhancement Note: The "significant product design experience" combined with "advanced proficiency" in Figma and strong communication skills points to a role that requires not just execution but also strategic input and leadership within design projects. The preferred skills indicate a desire for candidates with domain-specific experience that can accelerate their impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, with a clear emphasis on acquisition, onboarding, or similar customer-facing journeys.

• Detailed case studies demonstrating your process, including problem definition, user research, ideation, prototyping, user testing, and final design solutions.

• Visual examples of UX flows, wireframes, interactive prototypes, and high-fidelity UI designs created using tools like Figma.

• Evidence of how user insights and data analysis informed design decisions and led to measurable improvements.

• Demonstrations of collaboration with cross-functional teams and how you navigated feedback and constraints. Process Documentation:

• Ability to clearly articulate and document the design process followed for each project, highlighting key decision points and rationale.

• Examples of how you've used User Research and Behavioural Data to drive design strategy and iterate on user experiences.

• Documentation showcasing your approach to prototyping, user testing, and integrating feedback into design iterations.

• Evidence of how your designs have contributed to specific business outcomes, such as conversion rate improvements or enhanced customer satisfaction.

📝 Enhancement Note: For a Product Designer role, especially one focused on acquisition, a strong portfolio is paramount. The emphasis should be on showcasing the process and impact of the design work, not just the final visuals. The inclusion of "Service Design" and "Enterprise UX" suggests that a broader understanding of customer journeys and organizational systems might be beneficial to highlight.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Product Designers with 5-10 years of experience in London, the estimated salary range for this 12-month Fixed-Term Contract (FTC) role would be approximately £55,000 to £75,000 per annum. This estimate accounts for the specific skills required (Figma proficiency, UX/UI/Service Design, stakeholder management), the competitive London market, and the temporary nature of the contract.

Benefits:

• 12-month Fixed-Term Contract: Offers a defined period of employment with potential for extension or conversion.

• Competitive Salary: As estimated above, reflecting experience and market rates.

• Pension Scheme: NewDay likely offers a company pension scheme to eligible employees.

• Holiday Allowance: Standard holiday entitlement, pro-rated for the FTC period.

• Employee Assistance Program: Access to confidential support services for personal and professional well-being.

• Potential for Hybrid Working: While listed as on-site, there may be some flexibility for hybrid arrangements, especially after an initial onboarding period.

• Career Development Opportunities: Exposure to strategic projects and a dynamic team environment can foster professional growth.

Working Hours: The standard working hours are typically 40 hours per week, aligning with the full-time employment type. While the role is on-site, there may be some flexibility in start and end times, subject to team and business needs.

📝 Enhancement Note: Given the 12-month FTC, the salary is estimated within a competitive range for London, considering the required experience. Benefits are standard for a contract role, with emphasis on the defined term and potential for growth within that period.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (specifically consumer credit and digital financial products). NewDay is a prominent player in the UK credit market, focused on providing accessible credit solutions. This industry context implies a need for design that prioritizes security, compliance, clarity, and trust, alongside user experience.

Company Size: NewDay is a significant employer, with a substantial workforce. This means the Product Designer will likely be part of a larger design or product team, with established processes but also opportunities for impact within a structured organization. Working within a "cross-functional squad" suggests an agile, product-focused team structure.

Founded: NewDay has a history in the financial services sector, evolving over time to meet modern digital demands. This blend of established presence and digital innovation suggests a culture that values both stability and forward-thinking, which can influence design approaches.

Team Structure:

• The Product Design team likely comprises various specialists, including UX/UI designers, researchers, and potentially content designers.

• This role will be embedded within a specific cross-functional "squad," which typically includes a Product Owner, Developers, Analysts, and potentially QA.

• Collaboration is key, with designers expected to work closely with product management, engineering, and business stakeholders across different brands and partners. Methodology:

• Agile Development: The team operates within Agile frameworks, emphasizing iterative development, continuous feedback, and rapid prototyping.

• Data-Driven Design: Decisions are informed by customer insights, behavioral data, and performance metrics to ensure effectiveness.

• Customer-Centricity: A core principle is to create intuitive and valuable experiences that meet both customer needs and business objectives.

• Outcome Measurement: Design efforts are tied to measurable business outcomes, requiring a focus on metrics and continuous improvement.

Company Website: https://www.newday.co.uk/ (Assuming this is the relevant UK site)

📝 Enhancement Note: The financial services industry requires a high degree of rigor in design, balancing user needs with regulatory compliance and security. The company's size suggests opportunities to influence processes and work on large-scale projects, but also a need for strong communication to navigate organizational structures.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level Product Designer. It requires significant experience and the ability to lead design initiatives autonomously. The focus on "strategic growth initiatives" and "new partner propositions" suggests that this role is more than just execution; it involves contributing to business strategy through design.

Reporting Structure: The Product Designer will report into a Product Design Lead or Head of Design, while working day-to-day within a specific cross-functional Agile squad, reporting functionally to the squad's Product Owner for project direction.

Operations Impact: The designer's work will have a direct impact on customer acquisition rates, conversion funnels, and partner onboarding success. By optimizing these critical journeys, the role directly contributes to NewDay's revenue growth and market expansion. Measuring and iterating on these experiences will be key to demonstrating impact.

Growth Opportunities:

• Specialization: Deepen expertise in acquisition, onboarding, or financial services design.

• Leadership: Potentially transition into a Senior Product Designer, Lead Designer, or Design Manager role, mentoring junior designers and leading larger initiatives.

• Strategic Contribution: Further contribute to product strategy and business development through design expertise.

• Cross-Functional Skill Development: Gain deeper understanding of product management, agile development, and business analytics.

📝 Enhancement Note: The emphasis on strategic contributions and leading design activities suggests that this role is a stepping stone for individuals looking to grow into more senior or leadership positions within product design, particularly in a regulated industry. The FTC nature might offer a focused, high-impact experience.

🌐 Work Environment

Office Type: The role is on-site in London, suggesting a traditional office environment with dedicated workspaces. Given NewDay's focus on collaboration, the office is likely designed to facilitate team interaction.

Office Location(s): London, United Kingdom. This provides access to a major metropolitan hub with excellent transport links, amenities, and a vibrant professional community.

Workspace Context:

• Collaborative Spaces: The office will likely feature meeting rooms, breakout areas, and potentially open-plan zones designed for team collaboration and ideation sessions.

• Tools & Technology: Access to modern design software (Figma, etc.), research tools, and standard office IT infrastructure will be provided.

• Team Interaction: Regular opportunities for face-to-face interaction with squad members, other designers, product managers, and stakeholders, fostering a dynamic and supportive work environment.

Work Schedule: The standard 40-hour work week is expected. While on-site, there may be some flexibility in daily start/end times, but core working hours will likely be established to ensure team synchronicity and availability for critical meetings and design sprints.

📝 Enhancement Note: The on-site requirement in London emphasizes a collaborative and structured work environment. The focus on cross-functional teams suggests an office setup that supports frequent interaction and co-creation.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio by a recruiter or hiring manager to assess basic qualifications and experience.

• Portfolio Presentation & Interview: A key stage where you'll present 1-2 case studies from your portfolio, detailing your process, challenges, solutions, and impact. This will be followed by in-depth questions about your design philosophy, experience with Figma, Agile methodologies, and stakeholder management.

• Technical/Design Challenge: You might be given a short design exercise or a more in-depth take-home challenge to assess your problem-solving skills, design approach, and proficiency with Figma.

• Cross-Functional Team Interview: An opportunity to meet with potential team members (Product Owner, Developers, Analysts) to assess cultural fit, collaboration style, and communication skills.

• Final Interview: Likely with a senior leader (e.g., Head of Design or Product) to discuss strategic alignment, career aspirations, and final fit for the role.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your experience with acquisition/onboarding journeys, end-to-end UX/UI, and your ability to drive measurable results.

• Tell a Story: For each case study, clearly define the problem, your role, your process, the challenges faced, the solutions you designed, and the outcomes achieved (quantified with data where possible).

• Highlight Figma Proficiency: Show examples of complex prototypes, design systems, or collaborative workflows within Figma.

• Demonstrate Process: Emphasize your research methods, iteration cycles, and how you incorporated feedback.

• Quantify Impact: Wherever possible, present metrics that demonstrate the success of your designs (e.g., conversion rate improvements, reduction in drop-off rates, increased customer satisfaction scores).

• Be Prepared to Discuss: Be ready to answer detailed questions about your design decisions, trade-offs you made, and how you collaborated with others.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly understand the brief and NewDay's business.

• Focus on Process: Even with a short timeframe, outline your assumed process (research, ideation, solution).

• Visualize Solutions: Use Figma to create clear wireframes or mockups that communicate your ideas effectively.

• Articulate Rationale: Be prepared to explain why you made specific design choices.

📝 Enhancement Note: The interview process will heavily rely on the portfolio. Candidates should prepare to deeply articulate their design process, decision-making, and the impact of their work, especially concerning acquisition and user journeys. The inclusion of UserZoom and Jira in preferred skills suggests they might be used in practical exercises or discussions.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaborative design systems. Advanced proficiency is a must.

• Prototyping Tools: Figma's built-in prototyping capabilities are key, but familiarity with other tools might be beneficial.

• Design & Research Tools: General familiarity with tools used for user research, journey mapping, and collaboration.

Analytics & Reporting:

• UserZoom: Preferred for remote usability testing, user feedback collection, and performance analytics.

• Behavioral Data Analysis Tools: While not specified, the role implies working with data from analytics platforms (e.g., Google Analytics, Adobe Analytics, Pendo) to understand user behavior and identify optimization opportunities.

• Dashboard Tools: Familiarity with data visualization tools (e.g., Tableau, Power BI) could be helpful for understanding and presenting performance metrics.

CRM & Automation:

• Jira: Preferred for Agile project management, bug tracking, and workflow management within development teams.

• FigJam: Preferred for collaborative whiteboarding, brainstorming, and workshop facilitation.

• Content Management Systems (CMS): Potentially relevant if directly involved in website content design and implementation.

📝 Enhancement Note: Figma is clearly the core design tool. The emphasis on data and analytics, along with preferred tools like UserZoom and Jira, indicates a need for a designer who is not only creative but also data-informed and integrated into the development workflow.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A fundamental value, driving the creation of intuitive and valuable experiences that meet user needs.

• Collaboration: Strong emphasis on teamwork within cross-functional squads and with diverse stakeholders across the business.

• Data-Driven Decision Making: A commitment to using insights from customer data and research to inform design choices and measure impact.

• Continuous Improvement: A culture of iteration and optimization, constantly seeking ways to enhance user journeys and business outcomes.

• Integrity & Trust: Particularly important in financial services, ensuring designs are secure, compliant, and build customer confidence.

Collaboration Style:

• Agile & Iterative: Working in sprints, with regular feedback loops and adaptive planning.

• Cross-Functional Integration: Designers are integral members of squads, working closely with Product Owners, Developers, and Analysts.

• Open Communication: Encouraging open dialogue, constructive feedback, and transparent sharing of ideas and challenges.

• Shared Ownership: Fostering a sense of collective responsibility for product success within the squad.

📝 Enhancement Note: The company's values and collaboration style are geared towards creating an efficient, customer-focused, and data-driven product development environment. The designer is expected to be a proactive and collaborative team player.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Regulatory Constraints: Designing compelling acquisition journeys within the financial services sector often involves navigating strict compliance, security, and brand guidelines.

• Driving Adoption of New Design Practices: Introducing or championing new design methodologies or tools within a large organization can require significant persuasion and evidence of value.

• Managing Stakeholder Expectations: Effectively communicating design rationale and managing feedback from diverse stakeholders with varying priorities.

• Measuring Impact of Design: Clearly attributing business outcomes (e.g., conversion increases) to specific design interventions.

Learning & Development Opportunities:

• Deep Dive into Financial Services UX: Gain specialized knowledge in designing for credit, lending, and regulated digital products.

• Strategic Product Design: Develop skills in contributing to broader product strategy and business growth initiatives.

• Advanced Figma Techniques: Master complex prototyping, component libraries, and collaborative workflows.

• Mentorship: Opportunity to learn from experienced product leaders and potentially mentor junior designers in the future.

• Exposure to Diverse Brands/Partners: Work on varied projects across NewDay's portfolio, broadening experience.

📝 Enhancement Note: The challenges are typical for a senior designer in a regulated industry, requiring strong problem-solving and communication skills. The growth opportunities are centered around specialization, strategic input, and advanced design practice.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you significantly improved a customer acquisition funnel through design. What was your process, what data did you use, and what was the outcome?" (Focus on quantifiable results and your specific contribution).

• "How do you balance user needs with business objectives and regulatory requirements in your designs?" (Highlight your decision-making process and compromise strategies).

• "Walk me through your process for designing a new feature or journey from discovery to launch. What tools do you use, and how do you collaborate with your team?" (Emphasize your end-to-end workflow and Agile experience).

• "How do you handle design feedback from stakeholders who have different opinions or priorities than yours?" (Demonstrate your communication, negotiation, and diplomacy skills). Company & Culture Questions:

• "What interests you about NewDay and our work in the financial services sector?" (Research NewDay's mission, values, and recent news).

• "How do you see your design philosophy aligning with our customer-centric and data-driven approach?" (Connect your experience to their stated values).

• "Describe your experience working within an Agile, cross-functional team. What is your role in such a team?" (Showcase your collaborative spirit and understanding of Agile). Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, follow a clear story arc: Problem -> Your Role -> Process -> Solution -> Impact.

• Highlight Figma Work: Be ready to share screens and walk through specific Figma files, demonstrating your UI, prototyping, and component usage.

• Quantify Everything: Use numbers and data to demonstrate the success of your designs. If exact numbers aren't available, use estimations or qualitative feedback that points to success.

• Showcase Collaboration: Explain how you worked with Product Owners, Developers, and other stakeholders.

• Be Prepared for "What Ifs": Think about alternative solutions you considered and why you chose the final approach.

📝 Enhancement Note: The interview will be heavily focused on practical application of design skills, data-driven decision-making, and collaborative problem-solving within a regulated industry context. A strong portfolio that clearly articulates process and impact is crucial.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Workday link: https://newday.wd3.myworkdayjobs.com/NewDay/job/London/Product-Designer_JR0695-1

• Tailor your CV: Highlight experience relevant to acquisition, onboarding, UX/UI, Service Design, Figma, and Agile methodologies. Quantify achievements with metrics.

• Curate your Portfolio: Select 2-3 strong case studies that demonstrate your end-to-end design process, problem-solving skills, and measurable impact, focusing on acquisition/onboarding if possible. Ensure it's easily accessible (e.g., via a link).

• Prepare your Portfolio Presentation: Practice walking through your chosen case studies, focusing on storytelling, process, collaboration, and quantifiable results. Be ready to discuss your Figma expertise in detail.

• Research NewDay: Understand their business model, target audience, recent initiatives, and company values to articulate your interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.