Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Lendable

Location: London, England, United Kingdom

Job Type: FULL_TIME

Category: Product Design / Fintech Operations

Date Posted: 2026-10-01

Experience Level: Mid-level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Drive end-to-end product design for Lendable's Zable app, a financial SuperApp with over 2 million monthly active users.

• Collaborate closely with Product Managers and Engineers to define product strategy, conduct user research, and translate insights into intuitive user experiences.

• Leverage data analytics and AI tools to identify user pain points, optimize customer journeys, and ensure fair customer outcomes.

• Uphold and advance design system standards, brand guidelines, and accessibility requirements (WCAG AA) across all product touchpoints.

• Contribute to the growth and craft of the Product Design team through mentorship and active participation in design critiques.

📝 Enhancement Note: The role is categorized under Product Design with a strong emphasis on Fintech Operations due to the nature of Lendable's business and the requirement to use data and AI for operational efficiency and customer outcome optimization. The hybrid work arrangement implies a need for strong communication and collaboration skills to bridge in-office and remote contributions effectively.

📈 Primary Responsibilities

• Lead product discovery efforts by shaping problems, conducting user research, and synthesizing findings into actionable themes and user needs.

• Develop wireframes, prototypes, user flows, and high-fidelity designs, meticulously considering edge cases, error states, and accessibility.

• Utilize funnel and analytics data to identify areas for improvement in user flows, value propositions, and to mitigate potential customer harm.

• Partner with engineering teams from concept through to implementation, ensuring clear specifications and smooth handoffs, and potentially raising PRs for design changes.

• Actively contribute to the design system, ensuring consistency with brand guidelines and flagging any discrepancies for resolution.

• Integrate AI tools into the daily design workflow for research, analysis, and production to enhance efficiency and innovation.

• Maintain well-documented and accurate Figma files to facilitate collaboration with engineers and AI-driven development tools.

• Mentor junior designers, provide constructive feedback, and actively participate in raising the overall quality of design craft and outcomes within the team.

📝 Enhancement Note: Responsibilities are framed to highlight the operational impact of design, such as using data to "spot confusing flows, unclear value propositions and customer harm," and leveraging AI for "shipping design changes yourself." This emphasizes a proactive, results-oriented approach to design that aligns with operations goals.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong portfolio demonstrating equivalent practical experience and design thinking is paramount.

Experience: Minimum of 3 years of dedicated Product Design experience, with a significant portion focused on mobile applications, preferably within a fast-paced fintech or startup environment.

Required Skills:

• Proven experience in end-to-end product design, from discovery and research to polished, production-ready designs for mobile applications.

• Proficiency in user research methodologies, including usability testing, and the ability to translate findings into clear design themes.

• Expertise in creating wireframes, prototypes, and user flows using industry-standard tools.

• Strong command of Figma for design, prototyping, and documentation.

• Demonstrated ability to analyze funnel and analytics data to inform design decisions and identify areas for optimization.

• Deep understanding of accessibility standards (WCAG AA) and a commitment to fair customer outcomes.

• Experience with design systems and applying brand guidelines consistently.

• Ability to collaborate effectively with Product Managers and Engineers, providing clear specifications and managing constraints.

• Proficiency in using AI tools to enhance research, analysis, and production workflows. Preferred Skills:

• Experience with UX writing and crafting clear, concise microcopy.

• Familiarity with specific fintech products and the regulatory landscape.

• Experience in a startup environment with a focus on rapid iteration and growth.

• Ability to mentor and guide other designers.

📝 Enhancement Note: The experience requirement is framed as "2-5 years" based on the "3+ years" stated in the job description, allowing for a broader search. The emphasis on "breadth and depth" in a fintech/startup context suggests a need for versatile designers who can handle complex challenges.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 case studies demonstrating end-to-end product design ownership for mobile applications, ideally within fintech or a similar regulated industry.

• Each case study should clearly articulate the problem statement, your specific role and contributions, the design process undertaken (discovery, research, ideation, iteration), and the final solution.

• Highlight your ability to leverage data (funnel, analytics) and user research to drive design decisions and measure impact.

• Include examples of how you've considered edge cases, error states, and accessibility (WCAG AA) in your designs.

• Demonstrate proficiency with Figma and how you've applied or contributed to design systems.

• Provide evidence of collaboration with engineering and product teams, including how you managed technical constraints and handoffs.

• Showcase your experience with AI tools in the design process, if applicable. Process Documentation:

• Case studies should detail your approach to problem definition and user need articulation.

• Illustrate your methods for conducting user research and usability testing, and how findings were integrated into the design process.

• Show examples of how you used data analytics to identify and resolve product issues or optimize user flows.

• Document your process for creating wireframes, prototypes, and final UI designs, including any iterative feedback loops.

📝 Enhancement Note: The portfolio requirements are specifically tailored for a product designer role in a fintech company. Emphasis is placed on demonstrating a structured design process, data-informed decision-making, and an understanding of operational constraints and user outcomes, crucial for a role at Lendable.

💵 Compensation & Benefits

Salary Range: Based on the provided information (London, UK location, Mid-level experience, Hybrid work, and Fintech industry), the estimated annual salary range for a Product Designer with 2-5 years of experience in London is typically between £55,000 and £75,000. This range accounts for the cost of living in London and industry benchmarks for experienced design professionals in the tech sector.

Benefits:

• Flexible working arrangements to support work-life balance.

• Hybrid work model with 3 days in the office, fostering collaboration and team connection.

• Comprehensive private health coverage for physical and mental wellbeing.

• Retirement savings plans to support long-term financial security.

• Employee referral program offering bonuses for successful referrals.

• On-site amenities including complimentary lunches prepared by in-house chefs on office days.

• Access to sustainable commuting schemes like cycle-to-work and EV salary sacrifice.

• Opportunities for regular social events and team connection activities.

Working Hours: The standard working hours are estimated at 40 hours per week, with flexibility offered as part of Lendable's approach to work.

📝 Enhancement Note: The salary range is an estimate based on industry data for London and the specified experience level, as no explicit salary was provided. The benefits listed are directly extracted from the job description and are presented to highlight the comprehensive package offered to employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech, specifically focused on consumer credit and financial services technology. Lendable is a unicorn company, indicating significant growth, innovation, and market validation within the financial technology sector.

Company Size: Over 800 employees, classifying it as a large enterprise or rapidly scaling unicorn. This size suggests established processes but also a dynamic environment focused on continued expansion and innovation.

Founded: Profitable since 2017, indicating a mature business model with a track record of success and stability, while still operating with the agility of a growing tech company.

Team Structure:

• The Product Design team consists of 5 designers, reporting to the VP of Product & Design. This implies a collaborative yet structured team environment where individual contributions are visible.

• The role involves close collaboration with Product Managers and Engineers, highlighting a cross-functional, agile development approach.

• As a designer with 3+ years of experience, you are expected to contribute to setting design direction and mentoring other designers, suggesting a culture that values shared learning and leadership. Methodology:

• Data-Driven Design: Emphasis on using funnel and analytics data to inform design decisions, identify user pain points, and measure impact. This indicates a strong reliance on quantitative insights.

• AI Integration: Proactive use of AI tools is a core part of the workflow for research, analysis, and production, reflecting a forward-thinking approach to technology adoption.

• Customer-Centricity: A strong focus on understanding user needs through research and ensuring fair customer outcomes is embedded in the design philosophy.

• Iterative Development: The expectation to explore multiple design directions and iterate based on feedback and data points to an agile and experimental development process.

Company Website: https://www.lendable.co.uk/

📝 Enhancement Note: The company culture is described as ownership-driven, focused on collaboration with exceptional people, and committed to building best-in-class technology. The fintech industry context is crucial for understanding the operational challenges and regulatory considerations inherent in Lendable's work.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-level (2-5 years of experience) Product Designer position. It offers significant autonomy and ownership over complex product areas within the Zable app. The expectation to mentor other designers and influence design direction indicates a path towards senior or lead design roles.

Reporting Structure: You will report directly to the VP of Product & Design, providing high visibility and direct access to leadership. This structure facilitates rapid feedback loops and strategic alignment. Collaboration will be frequent with Product Managers and Engineering teams.

Operations Impact: The Product Designer plays a critical role in shaping the user experience of Zable, Lendable's financial SuperApp. By optimizing user flows, improving clarity of value propositions, and ensuring fair customer outcomes, the designer directly contributes to customer acquisition, retention, and overall product success. The use of data and AI emphasizes the operational efficiency and effectiveness of the design solutions.

Growth Opportunities:

• Design Leadership: Opportunity to mentor junior designers and contribute to setting the design direction for key product areas, paving the way for a Senior Product Designer or Design Lead role.

• Skill Specialization: Deepen expertise in mobile app design, fintech product development, user research, data analysis, and AI-driven design workflows.

• Cross-Functional Exposure: Gain extensive experience working with Product, Engineering, and potentially Data Science teams, enhancing understanding of the broader business operations.

• Company Growth: As Lendable continues to scale, opportunities for growth within the product and design organization are significant, including potential leadership roles in new product initiatives or market expansions.

📝 Enhancement Note: The growth analysis focuses on how this role serves as a stepping stone within a growing fintech company, emphasizing both technical skill development and leadership potential within operations-aligned design functions.

🌐 Work Environment

Office Type: The role is described as Hybrid, requiring three days in the office per week. This suggests a collaborative office environment designed to foster teamwork and innovation, while also offering flexibility.

Office Location(s): While the primary location is London, England, the mention of "select locations" for certain benefits like in-house chefs and sustainable commuting schemes suggests potential for other office hubs or a distributed hybrid model within the UK. The role is based in London.

Workspace Context:

• Collaborative Hub: The office environment is designed for interaction, with provisions for in-office lunches and social events, encouraging team cohesion and spontaneous idea exchange.

• Technology Enabled: As a tech-first company, expect modern tools and infrastructure to support design work, including access to AI tools and robust design software.

• Cross-functional Interaction: The hybrid model facilitates in-person discussions with Product Managers, Engineers, and fellow designers, crucial for rapid problem-solving and design iteration.

Work Schedule: The standard working hours are approximately 40 hours per week. The "flexible working" policy indicates that within this framework, there is an allowance for personal needs and work-life integration, with the specific arrangement detailed for hybrid roles.

📝 Enhancement Note: The hybrid nature of the role is emphasized, highlighting the balance between in-office collaboration and the flexibility benefits. The context of a fast-paced fintech environment suggests a dynamic and engaged workspace.

📄 Application & Portfolio Review Process

Interview Process:

• CV Screening: Initial review of your resume and application for relevant experience and skills.

• Introductory Call: A preliminary conversation with the Talent Team or hiring manager to assess cultural fit and basic qualifications.

• Take-Home Exercise: A practical design challenge to be completed independently, allowing you to showcase your design process and problem-solving abilities. This exercise will likely focus on a specific product area or user problem relevant to Zable.

• Task Debrief: A 45-minute session with design team members to discuss your take-home exercise, rationale, and approach.

This is a key opportunity to demonstrate your thinking.

• Final Interviews (In-Person): A series of three 30-minute interviews on the same day, conducted in person at the office. These will include:

  • Interview with the VP Product & Design: Focus on strategic thinking, design leadership, and alignment with company vision.

  • Interviews with Engineering Team Members: Assessment of collaboration skills, technical understanding, and ability to work effectively with developers.

  • Final Round Interview with the CPO: A high-level discussion about your experience, impact, and fit within Lendable's overall product and design strategy. Portfolio Review Tips:

• Curate for Impact: Select 3-5 strong case studies that best represent your end-to-end product design experience, particularly on mobile apps and in complex environments like fintech.

• Tell a Story: Structure each case study to clearly articulate the problem, your process, your contributions, and the measurable outcomes. Emphasize how you used data and user research to drive decisions.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, final designs, user flows) effectively. Clearly explain your design rationale and the trade-offs considered.

• Highlight Collaboration: Demonstrate how you worked with PMs and Engineers. Explain how you handled constraints and communicated your designs.

• Address AI & Data: If possible, include examples of how you've used AI tools or data analytics to inform your design process and improve user outcomes.

• Accessibility & Fair Outcomes: Explicitly mention how you incorporated WCAG AA standards and considered fair customer outcomes in your designs.

Challenge Preparation:

• Understand the Context: Research Lendable, Zable, and their mission thoroughly. Understand their user base and the competitive fintech landscape.

• Deconstruct the Problem: For the take-home exercise, ensure you fully understand the brief. If anything is unclear, note it down to discuss during the debrief.

• Process Over Perfection: Focus on demonstrating a robust, well-reasoned design process rather than a perfectly polished final output for the exercise.

• Articulate Your Decisions: Be prepared to explain the "why" behind every design choice. Practice explaining technical constraints and how you navigated them.

• Prepare Questions: Have thoughtful questions ready for each interviewer, demonstrating your engagement and interest in the role and company.

📝 Enhancement Note: The interview process is detailed to provide a clear roadmap, with specific tips tailored for a product designer candidate. The emphasis on data, AI, and customer outcomes in the portfolio review and challenge preparation aligns with Lendable's operational focus.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool. Proficiency in creating complex designs, interactive prototypes, and managing design systems within Figma is essential.

• AI Design Tools: Daily usage is expected for research, analysis, and production. This could include AI-powered research assistants, content generators, or even tools that assist in code generation or design optimization.

• User Research Platforms: Tools for conducting usability testing, user interviews, and surveys (e.g., UserTesting, Maze, Lookback, Dovetail).

• Analytics & Funnel Tools: Platforms for tracking user behavior and product performance (e.g., Amplitude, Mixpanel, Google Analytics).

Analytics & Reporting:

• Data Analysis Tools: While not explicitly stated, familiarity with tools for analyzing user data and generating insights is crucial. This might include SQL for data extraction or visualization tools like Tableau/Looker for reporting.

• A/B Testing Tools: Experience with tools that facilitate experimentation and performance measurement of design variations.

CRM & Automation:

• While not directly a designer's tool, understanding how design impacts CRM data and automated customer journeys is beneficial. Awareness of how designs are implemented within broader product workflows is key.

• Project Management Tools: Familiarity with tools like Jira, Asana, or Trello for managing design tasks and collaborating with engineering teams.

📝 Enhancement Note: This section highlights the specific tools mentioned or implied by the job description, with a particular emphasis on Figma and AI tools, as well as the data analytics capabilities crucial for a design role in a fintech operations context.

👥 Team Culture & Values

Operations Values:

• Ownership: Taking responsibility for complex product areas end-to-end, driving material impact from day one. This translates to accountability for design solutions and their operational outcomes.

• Excellence in Craft: A commitment to building the best technology, which includes high-quality design, attention to detail, and a relentless pursuit of smarter solutions.

• Customer Centricity: Prioritizing customer needs, fair outcomes, and positive experiences, which is critical in the regulated fintech space.

• Resourcefulness & Innovation: Challenging the status quo, exploring unconventional options, and leveraging new technologies like AI to solve problems effectively.

• Collaboration & Mentorship: Working effectively in small teams, giving and taking feedback well, and actively contributing to the growth of the design team.

Collaboration Style:

• Cross-functional Integration: Designers are expected to work seamlessly with Product Managers and Engineers, involved from discovery through to implementation. This requires strong communication and a shared understanding of goals.

• Data-Informed Discussions: Design decisions and debates are expected to be backed by data, user research, and clear articulation of user needs.

• Feedback Culture: An open environment for giving and receiving constructive feedback is essential for continuous improvement of both the product and the team's craft.

• Proactive Communication: Engaging engineers early in the design process and maintaining clear documentation ensures smooth execution and reduces handoff friction.

📝 Enhancement Note: The values and collaboration style are directly inferred from the "Join us if you want to" section and the descriptions of how the design team operates, emphasizing a proactive, impact-driven, and collaborative work ethic aligned with operational excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing intuitive and user-friendly experiences within a highly regulated fintech environment requires careful consideration of compliance and security.

• Scaling a Mature Product: Evolving the Zable app, with its large user base and existing feature set, while introducing new innovations and maintaining performance can be complex.

• Cross-functional Alignment: Ensuring consistent vision and execution across Product, Design, and Engineering, especially in a hybrid and fast-growing environment, requires strong communication and negotiation skills.

• Leveraging AI Effectively: Integrating AI tools into the design workflow in a meaningful and impactful way, rather than just superficially, presents an ongoing challenge and opportunity for skill development.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to hone skills in complex mobile UX, interaction design, and potentially UX writing, with a focus on data-informed iteration.

• Fintech Expertise: Deepen understanding of financial products, customer behavior in finance, and the operational nuances of the fintech industry.

• AI in Design: Become proficient in leveraging cutting-edge AI tools for design research, ideation, and production, positioning yourself at the forefront of design technology.

• Leadership Development: Gain experience in mentoring junior designers and influencing product strategy, setting the stage for future leadership roles.

📝 Enhancement Note: Challenges are framed from the perspective of a product designer operating within a fintech context, emphasizing the unique complexities of the industry and the role's demands. Growth opportunities are linked to overcoming these challenges and advancing within the company's structure.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex product area you've owned end-to-end. What was your process from discovery to launch, and what were the key outcomes?" (Focus on demonstrating ownership, process, data usage, and impact.)

• "How do you approach user research and translate findings into actionable design improvements, especially when dealing with potentially sensitive financial data?" (Highlight your customer-centricity, research methodology, and ethical considerations.)

• "Walk us through a time you used data or AI tools to identify a problem or opportunity in a product's user flow and how you designed a solution." (Emphasize your analytical skills and practical application of technology.)

• "How do you ensure accessibility (WCAG AA) and fair customer outcomes are integrated into your design process, not just an afterthought?" (Showcase your commitment to inclusive design and ethical practices.) Company & Culture Questions:

• "What attracts you to Lendable and our mission to improve access to credit and savings?" (Research Lendable's values, mission, and recent achievements. Connect your own motivations.)

• "How do you approach giving and receiving feedback within a design team, especially in a hybrid work environment?" (Demonstrate your collaborative spirit and openness to constructive criticism.)

• "Describe a situation where you had to challenge the status quo or propose an unconventional design solution. What was the outcome?" (Highlight your resourcefulness and willingness to innovate.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, the process, the solution, and the results. Use a consistent format.

• Quantify Impact: Whenever possible, use metrics and data to demonstrate the success of your designs (e.g., conversion rate improvements, reduction in support tickets, user satisfaction scores).

• Explain Your 'Why': Be prepared to articulate the rationale behind every significant design decision. Connect your choices back to user needs, business goals, and data insights.

• Showcase Process Artifacts: Include relevant artifacts like user flows, wireframes, prototypes, and research summaries to illustrate your methodology.

• Highlight Collaboration: Briefly explain how you partnered with PMs and Engineers, and how you handled any technical constraints or feedback.

• Address AI & Data Usage: If your case studies involved AI or data analysis, be ready to explain how these tools were integrated and what value they brought.

📝 Enhancement Note: These questions are designed to probe the candidate's experience in areas critical to Lendable's operations and product development strategy, including ownership, data-driven design, AI integration, and ethical considerations within fintech.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Ashby.

• Portfolio Customization: Tailor your portfolio to highlight 3-5 mobile app design case studies, emphasizing your experience in fintech, data utilization, AI integration, and accessibility (WCAG AA). Clearly articulate your role, process, and quantifiable outcomes.

• Resume Optimization: Ensure your resume clearly states your years of experience (2-5 years) and highlights proficiency in Figma, user research, prototyping, and working within fast-paced environments. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and how you've driven impact through design. Prepare to discuss your experience with AI tools and data analysis for product improvement.

• Company Research: Thoroughly research Lendable, its mission, values, and the Zable app. Understand their position in the fintech market and their commitment to customer outcomes. Be prepared to discuss why you are a good cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.