Product Designer

📍 Job Overview

Job Title: Product Designer

Company: ING

Location: Sydney, New South Wales, Australia

Job Type: Full-time (Fixed-Term, 12 months)

Category: Product Design / UX/UI Design

Date Posted: September 23, 2026

Experience Level: Mid-Level (2-4 years)

Remote Status: On-site

🚀 Role Summary

• Drive the design of end-to-end digital customer experiences, focusing on mobile-first solutions across ING's digital channels.

• Collaborate within a cross-functional "Digital Tribe" environment, integrating UX, UI, and Service Design principles.

• Champion human-centered design, accessibility, and the consistent application of a global design system.

• Utilize modern design tools and a data-informed approach to translate insights into impactful design decisions.

• Contribute to a fast-paced, agile setting, actively participating in design critiques and ceremonies.

📝 Enhancement Note: This role is a 12-month fixed-term contract, which is crucial for candidates to understand regarding long-term career planning. The emphasis on "mobile-first" and "digital channels" within a financial services context suggests a need for designers experienced in optimizing user flows for banking and transactional applications on mobile devices.

📈 Primary Responsibilities

• Design and iterate on user interfaces and user experiences for ING's digital banking platforms, ensuring a seamless and intuitive mobile-first journey.

• Conduct and leverage user research, usability testing, and data analysis to inform design decisions and validate concepts.

• Develop comprehensive user flows, wireframes, interactive prototypes, and high-fidelity mockups using industry-standard design tools.

• Collaborate closely with Product Managers, Engineers, Brand Specialists, and other Designers to ensure design solutions are technically feasible, strategically aligned, and brand-consistent.

• Advocate for and implement accessibility best practices (WCAG standards) to ensure all digital products are usable by a diverse range of customers.

• Contribute to the evolution and adherence of ING's global design system, promoting consistency and efficiency across digital touchpoints.

• Actively participate in agile ceremonies (e.g., sprint planning, daily stand-ups, retrospectives) and provide design expertise throughout the development lifecycle.

• Present design rationale, user insights, and proposed solutions to stakeholders, effectively communicating design decisions and their impact.

📝 Enhancement Note: The responsibility of advocating for "human-centred design" and "accessibility best practices" indicates a need for a designer who can not only create aesthetically pleasing interfaces but also deeply understand user needs and ensure inclusivity. The requirement to participate in "agile ceremonies" and "critiques" highlights the collaborative and iterative nature of the role within a product development team.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field is often preferred for Product Designer roles. Equivalent practical experience will also be considered.

Experience: 2-4 years of professional experience in UX Design, Product Design, or a closely related field.

Required Skills:

• Proven proficiency in Figma for wireframing, prototyping, and high-fidelity UI design.

• Strong command of modern design and prototyping tools beyond Figma.

• Demonstrated experience in designing end-to-end user journeys across digital platforms, with a focus on mobile-first experiences.

• Solid understanding of UX principles, interaction design patterns, and usability testing methodologies.

• Experience with UI design, including visual design principles, typography, and color theory.

• Ability to translate user research insights and data into actionable design decisions.

• Excellent communication, presentation, and interpersonal skills for effective stakeholder engagement and cross-functional collaboration.

• Familiarity with agile development methodologies and working within cross-functional teams. Preferred Skills:

• Experience in Service Design, mapping out customer journeys across multiple touchpoints.

• Familiarity with accessibility standards (e.g., WCAG) and experience designing for inclusivity.

• Experience within the financial services industry, understanding the unique challenges and opportunities in FinTech.

• Knowledge of and experience contributing to or utilizing a global design system.

• Basic understanding of front-end development concepts (HTML, CSS, JavaScript) to better collaborate with engineers.

📝 Enhancement Note: The explicit mention of "Figma" as a required capability, coupled with "modern design tools," suggests that candidates should be proficient in the latest industry software. The 2-4 years of experience requirement places this role at a mid-level, expecting a candidate who can work with some autonomy but also thrives in a collaborative team environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A strong, curated portfolio showcasing a minimum of 3-5 diverse product design projects, demonstrating end-to-end design thinking.

• Projects should highlight your process, from initial discovery and research through to ideation, prototyping, usability testing, and final delivery.

• Clearly articulate your role and contributions within each project, especially in collaborative settings.

• Showcase proficiency in UX, UI, and Service Design within your portfolio examples.

• Include examples of mobile-first designs and, if possible, projects within the financial services sector.

• Demonstrate your ability to solve complex user problems and deliver intuitive, customer-focused solutions. Process Documentation:

• Within portfolio case studies, clearly outline your design process:

  • Discovery & Research: Methods used (user interviews, surveys, competitive analysis), key insights derived.
  • Ideation & Concept Development: Sketching, user flows, information architecture, wireframing.
  • Prototyping & Testing: Tools used, fidelity of prototypes, usability testing methodology and outcomes.
  • UI Design & Delivery: Visual design, style guides, collaboration with engineering for implementation.
  • Iteration & Refinement: How feedback and data were incorporated to improve the design.

• Evidence of applying human-centered design principles and accessibility considerations throughout the process.

• Examples of how you've leveraged data and analytics to inform design decisions.

📝 Enhancement Note: The emphasis on a "strong portfolio showcasing Product, UX, UI and Service Design skills" means candidates must present a comprehensive body of work that covers the full spectrum of design responsibilities. The request for "end-to-end experiences" implies a need to see how a designer navigates a project from inception to completion, not just isolated UI elements.

💵 Compensation & Benefits

Salary Range:

For a Product Designer with 2-4 years of experience in Sydney, Australia, the typical salary range is AUD $90,000 - $130,000 per annum, depending on specific skills, experience, and the exact scope of responsibilities.

Benefits:

• Discounted ING Health Insurance: Access to preferential rates on health insurance plans provided by ING.

• An additional Rest Day: A paid day off provided to support employee wellbeing and work-life balance.

• IMPACT Day: An opportunity to take a paid day off for approved volunteering activities focused on sustainability.

• Professional development opportunities and access to a global design system.

• Collaborative and inclusive work environment. Working Hours:

The standard working hours are approximately 40 hours per week. While the role is on-site, ING often promotes a supportive work environment that may offer some flexibility within the standard working week, subject to team needs and operational requirements.

📝 Enhancement Note: The salary range is an estimate based on industry benchmarks for a Product Designer with 2-4 years of experience in Sydney, Australia. ING's stated benefits, such as the "Rest Day" and "IMPACT Day," are unique and should be highlighted as employee wellness initiatives. The fixed-term nature of the contract may also influence salary expectations compared to permanent roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services. ING is a global financial institution known for its digital-first approach and challenger mindset within the industry.

Company Size: ING is a large, multinational organization with tens of thousands of employees globally. This means opportunities for scale, robust processes, and exposure to diverse projects.

Founded: ING was founded in 1991 through the merger of NMB Postbank Group and Postbank. Its history is rooted in innovation and adapting to evolving market needs.

Team Structure:

• The role is within the "Digital Tribe," suggesting an agile, cross-functional team structure focused on digital product development.

• You'll be part of the "Design Excellence" team, indicating a specialized group of designers who likely set standards, mentor, and foster design thinking across the organization.

• Collaboration is expected with Product Managers, Engineers, Brand specialists, and fellow designers, highlighting a matrixed and collaborative reporting environment. Methodology:

• Agile methodologies are central to ING's digital product development, emphasizing iterative cycles, continuous feedback, and rapid adaptation.

• A strong focus on human-centered design and data-informed decision-making guides their approach to product creation.

• The use of a global design system underscores a commitment to consistency, scalability, and efficiency in design and development.

Company Website: https://www.ing.com.au/ (Australian specific)

📝 Enhancement Note: ING's positioning as a "challenger" in the financial services industry implies a culture that values innovation, efficiency, and a proactive approach to customer needs, which is highly relevant for operations and design roles. The "Design Excellence" team structure suggests a commitment to nurturing design talent and ensuring high-quality output.

📈 Career & Growth Analysis

Operations Career Level: This "Product Designer" role is positioned at a mid-level, requiring 2-4 years of experience. It's an individual contributor role focused on executing design tasks and contributing to the product development lifecycle.

Reporting Structure: The designer will report into a Design Excellence lead or Manager within the Digital Tribe, with close collaboration with Product Owners and Engineering Leads.

Operations Impact: While not a traditional "operations" role, the Product Designer's work directly impacts the user experience of millions of customers, influencing customer acquisition, retention, satisfaction, and ultimately, the bank's digital revenue streams and operational efficiency through intuitive self-service tools.

Growth Opportunities:

• Skill Development: Deepen expertise in UX/UI, Service Design, mobile-first design, and accessibility through hands-on project work and potential training.

• Career Progression: Potential to move into Senior Product Designer roles, specialize in UX Research, UI Animation, or transition into Product Management or Design Leadership roles over time.

• Cross-Functional Exposure: Gain valuable experience working with diverse teams, understanding the broader product development lifecycle in a large financial institution.

• Portfolio Enhancement: The fixed-term nature provides an opportunity to add significant, high-impact projects to your portfolio within a reputable global brand.

📝 Enhancement Note: Although the title is "Product Designer," the role's focus on "digital channels," "customer experiences," and "efficiency" aligns with broader GTM and operations objectives. Growth within ING could involve moving towards more specialized design areas or management tracks within product development.

🌐 Work Environment

Office Type: The role is designated as "On-site," meaning the designer will be expected to work from ING's Sydney office. This facilitates direct collaboration, team cohesion, and access to on-site resources.

Office Location(s): Sydney, Australia. Specific office address details would typically be provided upon offer or during the interview process.

Workspace Context:

• A collaborative office environment designed to foster teamwork, idea sharing, and innovation.

• Access to modern design tools and technology infrastructure necessary for product design work.

• Opportunities for informal and formal interactions with colleagues across design, product, and engineering disciplines.

• Proximity to team members for real-time feedback, brainstorming sessions, and agile ceremonies. Work Schedule:

The standard work schedule is approximately 40 hours per week. While on-site, ING's culture may offer some flexibility within the typical business day, allowing for efficient workflow management and personal needs, provided it aligns with team collaboration and project demands.

📝 Enhancement Note: The "on-site" requirement is a key factor for candidates. This suggests ING values in-person collaboration for design sprints, brainstorming, and fostering a strong team culture, which is common in design-centric roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and portfolio. Be prepared to articulate your experience and design philosophy concisely.

• Technical Interview/Portfolio Review: A deeper dive into your portfolio. Expect to walk through 1-2 key projects, explaining your design process, challenges, solutions, and the impact of your work. Be ready for questions on Figma proficiency, UX/UI principles, and problem-solving.

• Cross-functional Interview: You'll likely meet with members of the Digital Tribe, including Product Managers and Engineers. This assesses your collaboration skills, ability to communicate design rationale to non-designers, and cultural fit.

• Final Interview: Potentially with a senior leader within Design or Digital, focusing on strategic thinking, alignment with ING's values, and long-term potential.

Portfolio Review Tips:

• Curate Strategically: Select projects that best demonstrate your skills in mobile-first design, end-to-end UX/UI, and problem-solving.

• Tell a Story: For each project, clearly articulate the problem, your role, your process, the challenges faced, the solutions you designed, and the measurable outcomes or impact.

• Showcase Your Process: Emphasize your methodology – research, ideation, wireframing, prototyping, testing, and iteration. Use visuals to support your narrative.

• Highlight Collaboration: If projects were team-based, clearly define your specific contributions and how you collaborated with others.

• Demonstrate Tool Proficiency: Be ready to discuss your experience with Figma and other relevant design tools.

• Address Mobile-First & Accessibility: Ensure examples clearly show your approach to designing for mobile and inclusive user bases.

Challenge Preparation:

• Be prepared for a design challenge, which might involve a short, timed exercise to solve a hypothetical design problem or a take-home assignment.

• Focus on demonstrating your problem-solving approach, design thinking, and ability to work within constraints.

• Practice articulating your design choices clearly and concisely.

📝 Enhancement Note: The emphasis on a "strong portfolio" means candidates should meticulously prepare their case studies. The interview process is designed to assess not only design skills but also the candidate's ability to collaborate, communicate, and think critically within an agile, financial services environment.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, prototyping, UI design, and collaboration. Candidates must be highly proficient.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools (e.g., InVision, Adobe XD) may be beneficial.

• User Research & Testing Tools: Experience with tools like UserTesting.com, Maze, Hotjar, or similar for gathering user feedback and insights.

Analytics & Reporting:

• Analytics Platforms: Familiarity with web and mobile analytics tools (e.g., Google Analytics, Adobe Analytics, Mixpanel) to understand user behavior and measure design impact.

• Data Visualization Tools: While not directly designing them, understanding how data is presented (e.g., Tableau, Power BI) can help inform design decisions.

CRM & Automation:

• Not directly managed by this role, but an understanding of how design impacts customer journeys within CRM systems (like Salesforce) or automated marketing platforms can be advantageous.

📝 Enhancement Note: The explicit requirement for Figma proficiency is a critical technical skill. While the role is design-focused, understanding analytics and how designs perform in production is increasingly important for demonstrating impact and informing future iterations.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of ING's customers through intuitive and rewarding digital experiences.

• Challenger Mindset: A drive to innovate, question the status quo, and find simpler, smarter ways to do things, especially in the financial services sector.

• Collaboration: Valuing teamwork, open communication, and shared ownership across diverse, cross-functional teams.

• Integrity & Transparency: Upholding high ethical standards and being open in communication and decision-making processes.

• Empowerment: Encouraging individuals to take ownership, be proactive, and contribute their unique perspectives.

Collaboration Style:

• Highly collaborative, with a strong emphasis on cross-functional teamwork within agile "Tribes."

• Expect regular design critiques and feedback sessions to refine work.

• Open communication channels are encouraged, facilitating quick problem-solving and idea exchange.

• A culture that supports learning from mistakes and continuous improvement.

📝 Enhancement Note: ING's stated values, particularly the "Challenger Mindset" and "Customer Focus," are critical for understanding how design decisions are made and prioritized. The collaborative style suggests that candidates who are good communicators and team players will thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing innovative digital experiences within the highly regulated financial services industry requires careful navigation.

• Mobile-First Optimization: Continuously refining mobile experiences to be both feature-rich and highly intuitive for a broad customer base.

• Global Design System Adoption: Ensuring consistent application of a global design system while allowing for necessary local adaptations.

• Stakeholder Alignment: Effectively communicating design rationale and gaining buy-in from diverse stakeholders with varying priorities.

Learning & Development Opportunities:

• Specialized Training: Opportunities to attend workshops or online courses in advanced UX/UI techniques, accessibility, or specific design tools.

• Mentorship: Access to senior designers or Design Excellence leads for guidance and career development advice.

• Industry Exposure: Working on large-scale digital transformation projects within a major financial institution.

• Cross-Disciplinary Learning: Gaining insights into product management, engineering, and business strategy through close collaboration.

📝 Enhancement Note: The challenges highlight the complexities of working in FinTech, requiring designers to be strategic, adaptable, and adept at communication. The growth opportunities are substantial, given ING's global presence and commitment to employee development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance user needs with business requirements or technical constraints in a design project." (Focus on your problem-solving process and trade-offs.)

• "How do you approach designing for accessibility, and what are some key considerations you keep in mind?" (Demonstrate your commitment to inclusive design.)

• "Walk us through your process for conducting user research and how you translate those insights into design decisions." (Emphasize your methodology and data-informed approach.)

• "How do you stay updated on the latest design trends and tools, and how do you incorporate them into your work?" (Show your passion for continuous learning.) Company & Culture Questions:

• "What attracts you to ING and our 'challenger mindset' in the banking industry?" (Research ING's market position and values.)

• "How do you collaborate with engineers and product managers in an agile environment?" (Provide specific examples of your teamwork.)

• "Describe a time you received constructive criticism on your design work and how you responded." (Show your openness to feedback.)

• "What does 'human-centered design' mean to you, and how do you apply it?" (Connect your philosophy to ING's stated values.) Portfolio Presentation Strategy:

• Select Wisely: Choose 2-3 projects that best represent your skills in mobile-first design, end-to-end process, and problem-solving.

• Structure Your Narrative: For each project, clearly outline: The Problem, Your Role, The Process (Research, Ideation, Design, Testing, Iteration), The Solution, and The Impact/Outcome.

• Visuals are Key: Use high-quality mockups, wireframes, and user flow diagrams to illustrate your points.

• Explain Your "Why": Articulate the rationale behind your design decisions at every stage.

• Be Ready for Deep Dives: Anticipate detailed questions about specific design choices, challenges, and your contributions.

• Practice Your Pitch: Rehearse your presentation to ensure it's clear, concise, and within the allotted time.

📝 Enhancement Note: Preparing specific examples that highlight your experience with Figma, mobile-first design, and collaboration within agile teams will be crucial. Understanding ING's brand and "challenger" positioning will help tailor your responses to their culture.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on ING's Workday careers portal.

• Tailor Your Resume: Highlight your 2-4 years of relevant UX/Product Design experience, emphasizing proficiency in Figma, mobile-first design, and agile methodologies. Quantify achievements where possible.

• Curate Your Portfolio: Ensure your portfolio prominently features end-to-end projects demonstrating UX, UI, and Service Design skills, with a clear focus on mobile experiences. Make sure it's easily accessible (e.g., via a link on your resume or application).

• Prepare for the Portfolio Review: Practice walking through your selected case studies, clearly articulating your process, decisions, and the impact of your designs.

• Research ING: Understand their digital offerings, brand values, and "challenger mindset" in the financial services industry to tailor your interview responses.

• Highlight Relevant Skills: Be ready to discuss your experience with human-centered design, accessibility, and collaboration in cross-functional teams.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.