Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Bankwest

Location: Perth, Western Australia, Australia

Job Type: Full time, Temporary (12-month Fixed Term)

Category: Product Design / Digital Experience Operations

Date Posted: 24 September 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid (50% Office Attendance)

🚀 Role Summary

• Drive the creation of secure, simple, and intuitive digital experiences that enhance customer trust within the Trust & Security portfolio.

• Partner closely with Product Managers, Engineers, and fellow designers to shape end-to-end product design for web and mobile platforms.

• Utilize customer insights, data, and research to identify opportunities and solve complex customer problems in areas like identity verification and fraud prevention.

• Apply systems thinking to design connected, seamless, and accessible customer journeys across the product lifecycle.

📝 Enhancement Note: While the role is titled Product Designer, its focus on digital experiences, customer trust, and security within a financial institution positions it within the broader "Digital Experience Operations" or "GTM Operations" spectrum. The emphasis on collaboration with Product Managers and Engineers, and the application of data and customer insights to drive product direction, aligns with operations principles focused on optimizing the customer journey and delivering measurable business outcomes.

📈 Primary Responsibilities

• Lead and contribute to discovery activities, leveraging customer insights, user research, and data analytics to understand customer needs and identify product opportunities.

• Shape customer problems through collaborative workshops, evidence-based insights, and contribution to product strategy and direction.

• Develop comprehensive customer journeys, user flows, wireframes, interactive prototypes, and high-fidelity UI designs using Figma.

• Conduct user testing and iterative refinement of designs based on customer feedback, qualitative, and quantitative insights to ensure optimal user experience.

• Apply systems thinking to design holistic and intuitive customer experiences that connect across various touchpoints and platforms.

• Collaborate effectively with Product Managers, Engineers, and other stakeholders throughout the agile product development lifecycle, from discovery to delivery.

• Actively participate in design critiques, workshops, and agile ceremonies, clearly articulating design thinking and rationale.

• Contribute to and maintain the company's design system to ensure consistency, accessibility, and high-quality digital experiences.

• Develop and refine user interfaces for critical Trust & Security functions, including identity verification, authentication, fraud detection, and scam prevention mechanisms.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on the full product design lifecycle, from initial discovery and problem-definition through to detailed UI design and iterative testing. The specific mention of "Trust & Security" and related functions (identity, fraud, scams) indicates a specialized area requiring a deep understanding of user psychology in sensitive contexts and a robust approach to risk mitigation through design. The integration of AI tools for research and ideation suggests a forward-thinking approach to design operations.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design (e.g., Graphic Design, Interaction Design, Human-Computer Interaction), Computer Science, or a related field is typically expected for this level of role. Equivalent practical experience will also be considered.

Experience: Minimum of 3+ years of experience designing digital products within cross-functional product teams, with a proven track record of contributing to discovery, research, and end-to-end product design.

Required Skills:

• Product Design Lifecycle: Demonstrated experience working across the full design lifecycle, from problem shaping and user research to solution design, prototyping, and validation.

• UX/Interaction Design: Strong proficiency in user experience (UX) and interaction design principles, with the ability to create intuitive and efficient user flows and journeys.

• Visual Design: Excellent visual design skills, with a keen eye for aesthetics, typography, color theory, and layout.

• Prototyping & Wireframing: Expertise in creating wireframes, user flows, and interactive prototypes to effectively communicate design concepts.

• Figma Proficiency: Advanced skills in Figma for design, prototyping, and collaboration.

• User Research & Customer Insights: Ability to conduct and leverage user research, customer feedback, and data analysis to inform design decisions.

• Systems Thinking: Capacity to understand and design for complex systems, ensuring coherence and seamless integration across different product components.

• Agile Methodologies: Familiarity with agile development processes and participation in agile ceremonies.

• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to articulate design concepts, present work, and collaborate effectively with diverse teams and stakeholders.

• Design Systems: Experience contributing to or utilizing design systems to ensure consistency and scalability.

• AI Tool Integration: Experience using AI tools to support research, ideation, prototyping, and design workflows, demonstrating responsible application and sound judgment.

• Portfolio: A strong portfolio showcasing thoughtful product design, customer impact, and end-to-end design process.

Preferred Skills:

• Financial Services/Regulated Industry Experience: Prior experience designing products within the financial services sector or other highly regulated industries.

• Experimentation & Metrics-Driven Development: Familiarity with A/B testing, experimentation frameworks, and using metrics to drive product development and optimization.

• Trust & Security Design: Specific experience designing for identity, authentication, fraud prevention, scam mitigation, or other security-related user experiences.

📝 Enhancement Note: The requirements emphasize a blend of creative design skills and analytical capabilities, with a strong leaning towards user-centricity and data-informed decision-making. The inclusion of AI tools signifies a modern approach to design operations, requiring adaptability and a willingness to explore new technologies. A robust portfolio is paramount, as it serves as the primary evidence of a candidate's design process, problem-solving abilities, and impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase 2-3 comprehensive case studies demonstrating your involvement across the entire product design lifecycle, from initial problem discovery and user research to detailed design, prototyping, and validation.

• Problem-Solution Framing: Clearly articulate the problem you were trying to solve, the target audience, and the business objectives for each project.

• Process Documentation: Detail your design process, including methodologies used (e.g., user interviews, journey mapping, wireframing, prototyping, usability testing), and the rationale behind your choices.

• Visual Design & UI Examples: Include high-fidelity mockups and interactive prototypes that highlight your UI design skills and attention to detail.

• Customer Impact & Metrics: Quantify the impact of your designs where possible, using metrics related to user engagement, conversion rates, task completion, or customer satisfaction.

• Tool Proficiency Showcase: Explicitly mention and demonstrate proficiency with Figma and any AI tools used in your workflow.

Process Documentation:

• Workflow Design & Optimization: Examples of how you have mapped out and optimized user workflows to improve efficiency and user experience.

• System Integration Understanding: Demonstrate an understanding of how your designs integrate with broader digital systems and platforms, particularly within a financial ecosystem.

• Iterative Design & Feedback Loops: Showcase how you incorporate feedback from user testing, stakeholders, and data analytics to iterate and improve designs.

📝 Enhancement Note: For a Product Designer role, especially in a regulated environment like banking, the portfolio is critical. It's not just about aesthetics but about demonstrating a structured, user-centered design process that leads to measurable outcomes and aligns with business objectives. The emphasis on "Trust & Security" implies a need for designs that are not only usable but also inspire confidence and clearly communicate security measures.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Product Designers with 2-5 years of experience in Perth, Western Australia, a competitive annual salary range is estimated to be between AUD $90,000 - $120,000. This range accounts for the fixed-term nature of the contract and the specialized skills required.

Benefits:

• Flexible Working: Options to balance work and life commitments, including a hybrid model.

• Learning & Development: Access to learning, coaching, and career development opportunities to foster professional growth.

• Annual Volunteer Leave: Paid time off for volunteering activities, supporting community engagement.

• Comprehensive Benefits Package: Includes financial, lifestyle, and wellbeing benefits designed to support employees' overall health and happiness.

• Meaningful Recognition: Programs in place to acknowledge and celebrate outstanding work and contributions.

Working Hours: Standard full-time hours, likely around 37.5-40 hours per week, with flexibility offered. The role specifies 50% office attendance, indicating a hybrid work model.

📝 Enhancement Note: The salary estimate is based on research from Australian job boards and salary aggregators for Product Designer roles in Perth, considering the mid-level experience requirement and the fixed-term contract. Benefits are directly extracted from the job description and presented to highlight their value to operations professionals seeking work-life balance and professional growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Banking) - Specifically focused on digital transformation within the banking sector. Bankwest is undergoing a significant shift to become a leading digital bank in Australia.

Company Size: Part of the Commonwealth Bank Group, a large financial institution. Bankwest itself operates as a significant retail bank. This size implies established processes, robust infrastructure, and opportunities for large-scale impact, but also potential for navigating larger organizational structures.

Founded: Bankwest has a long history dating back to 1895, though it is now part of the Commonwealth Bank Group. This history suggests a foundation of trust and customer service, now being blended with modern digital innovation.

Team Structure:

• Trust & Security Portfolio: The role sits within a specialized team focused on critical security aspects of digital banking.

• Cross-functional Product Teams: Designers work closely with Product Managers, Engineers, UX Researchers, and potentially Data Analysts within agile squads.

• Design Community: While embedded in product teams, there's likely a broader design community or practice within Bankwest for knowledge sharing, critiques, and design system governance.

• Reporting: The designer will report into a Design Lead or Product Lead within the Trust & Security portfolio.

Methodology:

• Agile Product Development: The team operates within agile ceremonies, emphasizing iterative development, collaboration, and rapid feedback loops.

• Customer-Centric Design: A strong focus on understanding and solving customer needs through research, data, and user-centered design principles.

• Data-Informed Decisions: Leveraging customer insights, analytics, and experimentation to guide product direction and design iterations.

• Design Systems Approach: Commitment to building and maintaining a consistent, accessible, and high-quality user experience through a shared design system.

Company Website: https://www.bankwest.com.au/

📝 Enhancement Note: Understanding Bankwest's mission to become Australia's favourite digital bank is key. This role is integral to that transformation, particularly in building customer trust through robust security features. The hybrid work model and emphasis on collaboration suggest a culture that values both independent work and team synergy.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Product Designer. It requires independent contribution to design tasks, collaboration within a team, and a solid understanding of the end-to-end design process. The focus on a specific portfolio (Trust & Security) suggests an opportunity for specialization.

Reporting Structure: The Product Designer will report to a lead within the Trust & Security portfolio, likely a Design Lead or Product Manager. They will work within agile product teams, collaborating daily with engineers and product managers.

Operations Impact: The Product Designer's work directly impacts customer trust, security, and the overall digital banking experience. Successful designs in this role can lead to reduced fraud, increased customer confidence, improved conversion rates for security-related actions, and a stronger brand reputation for Bankwest. The role contributes to the critical GTM operational aspect of customer acquisition and retention through a secure and seamless digital platform.

Growth Opportunities:

• Specialization: Deepen expertise in designing for Trust & Security, becoming a subject matter expert in areas like identity, authentication, and fraud prevention.

• Design Leadership: Progress to a Senior Product Designer role, taking on more complex projects, mentoring junior designers, and contributing to design strategy.

• Cross-Portfolio Experience: Potentially move to other product portfolios within Bankwest or the Commonwealth Bank Group to broaden experience.

• Process Improvement: Contribute to evolving the design process, design system, and adoption of new tools and methodologies within the design team.

• Mentorship: Benefit from and potentially provide mentorship within the design community.

📝 Enhancement Note: The role offers a clear path for specialization within a critical and evolving area of digital banking. The connection to the broader Commonwealth Bank Group provides a vast landscape for future career growth and diverse opportunities.

🌐 Work Environment

Office Type: Hybrid work environment, requiring 50% office attendance. This suggests a modern workplace designed for collaboration and focused work, with modern office facilities at Bankwest Place in Perth.

Office Location(s): Perth, WA - Specifically at 300 Murray Street, Bankwest Place. This central Perth location is likely well-connected by public transport and offers access to city amenities.

Workspace Context:

• Collaborative Spaces: The office environment will likely feature collaborative zones, meeting rooms, and potentially dedicated design studio spaces to facilitate teamwork, workshops, and design critiques.

• Digital Tooling: Access to necessary design software (Figma), collaboration tools, and potentially high-performance workstations to support design workflows.

• Team Interaction: Opportunities for face-to-face interaction with Product Managers, Engineers, and fellow designers, fostering stronger relationships and more effective problem-solving.

• Focused Work Zones: Dedicated areas or the ability to work remotely for focused individual design tasks and deep work.

Work Schedule: Standard full-time hours, with flexibility. The hybrid nature allows for planned in-office days for team collaboration and remote days for individual focus, aligning with the need for deep work in design and the flexibility valued by operations professionals.

📝 Enhancement Note: The hybrid model balances the need for in-person collaboration essential for design ideation and feedback with the flexibility and focused work time that remote arrangements can offer. This setup is increasingly common in operations roles that require both teamwork and individual contribution.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review applications, focusing on resume and portfolio relevance.

• Portfolio Presentation & Discussion: Candidates will likely present their portfolio, walking through 1-2 key case studies. This will involve discussing their design process, problem-solving approach, collaboration methods, and the impact of their work. Expect questions about how you handle ambiguity, customer research, and stakeholder feedback.

• Technical/Design Challenge: A practical exercise may be given, either take-home or during an interview, to assess design skills, problem-solving, and Figma proficiency. This could involve critiquing an existing experience or designing a solution for a specific problem within the Trust & Security domain.

• Team/Stakeholder Interviews: Meet with Product Managers, Engineers, and potentially other designers or business stakeholders to assess cultural fit, collaboration style, and communication skills.

• Final Interview: A conversation with a senior leader to discuss overall fit, career aspirations, and alignment with Bankwest's mission.

Portfolio Review Tips:

• Curate Strategically: Select case studies that best represent your skills for this specific role, emphasizing Trust & Security if possible. Highlight end-to-end processes and measurable outcomes.

• Tell a Story: Structure your case studies as narratives. Clearly define the problem, your role, the process, the solutions, and the results. Use visuals effectively.

• Demonstrate Process, Not Just Pixels: Explain why you made certain design decisions. Show your research, iterations, and how you incorporated feedback.

• Highlight Collaboration: Showcase instances where you worked effectively with cross-functional teams (PMs, Engineers).

• Quantify Impact: Use metrics wherever possible to demonstrate the business or customer value of your designs.

• Be Prepared for Figma Deep Dives: Be ready to discuss your Figma workflow, component usage, and prototyping techniques.

• Address AI Tool Usage: Be prepared to discuss how you ethically and effectively used AI tools in your design process.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with common user experience challenges and design patterns in digital banking, especially in areas like identity verification, authentication, and fraud prevention.

• Practice Problem Framing: Be ready to break down a given problem into smaller, manageable parts.

• Think Aloud: For live challenges, articulate your thought process clearly.

• Focus on Trade-offs: Be prepared to discuss design trade-offs and justify your decisions.

• Consider Accessibility & Security: These are paramount in financial services. Ensure your solutions are inclusive and secure.

📝 Enhancement Note: The interview process is designed to evaluate not only design skills but also the candidate's ability to operate within an agile, cross-functional environment and contribute to a critical business function like Trust & Security. The portfolio is the primary tool for showcasing this capability.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, prototyping, and collaboration. Proficiency is essential.

• Prototyping Tools: Likely Figma's built-in prototyping capabilities, potentially supplemented by other tools for more advanced interactions.

• User Research Platforms: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Qualtrics).

• Collaboration Tools: Platforms like Jira, Confluence, Slack, Microsoft Teams for agile ceremonies, project tracking, and team communication.

Analytics & Reporting:

• Web Analytics: Tools like Google Analytics or Adobe Analytics to understand user behavior on digital platforms.

• Product Analytics: Platforms such as Amplitude, Mixpanel, or Pendo for in-depth analysis of user engagement and feature adoption.

• Data Visualization Tools: Potentially Tableau or Power BI for creating dashboards and reports to communicate insights.

CRM & Automation:

• While not a direct CRM role, understanding how user data flows from customer interactions into CRM systems (like Salesforce, though not explicitly mentioned) and how this data informs design is beneficial.

• AI Tools: Specifically mentioned for research, ideation, prototyping, and design workflows. Examples could include AI-powered research synthesis tools, generative design aids, or AI-assisted content creation.

📝 Enhancement Note: The technology stack is typical for a modern digital product design role, with a strong emphasis on Figma. The inclusion of AI tools indicates a focus on leveraging technology for efficiency and innovation in the design process. Understanding how design integrates with analytics and CRM systems is valuable for demonstrating a holistic approach to customer experience operations.

👥 Team Culture & Values

Operations Values:

• Curiosity: A drive to understand customer needs, explore new solutions, and continuously learn.

• Collaboration: Working effectively with diverse teams to achieve shared goals, valuing input from all disciplines.

• Bold Thinking: Encouraging innovative ideas and approaches to solve complex problems, even in a traditionally conservative industry.

• Customer Focus: A deep commitment to understanding and serving customer needs, ensuring banking experiences are simple, safe, and useful.

• Integrity & Responsibility: Upholding high standards of ethical conduct, particularly crucial in financial services and security-focused design.

• Efficiency & Simplicity: Striving to make complex processes intuitive and banking operations seamless for customers.

Collaboration Style:

• Cross-functional Partnership: Integral to agile teams, working hand-in-hand with Product Managers and Engineers.

• Design Critiques: Regular sessions for constructive feedback and collective improvement of designs.

• Open Communication: Encouraging clear, honest, and timely communication across all levels and disciplines.

• Data-Driven Dialogue: Using insights and metrics to inform discussions and decisions, fostering a more objective and collaborative problem-solving approach.

📝 Enhancement Note: The stated values of curiosity, collaboration, and bold thinking, combined with a customer-centric approach, are foundational for driving digital transformation in a banking environment. The emphasis on integrity and responsibility is paramount for the Trust & Security portfolio.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Security and Usability: Designing security features that are robust enough to protect customers while remaining intuitive and not overly burdensome. This is a core challenge in Trust & Security.

• Navigating Ambiguity: Working with complex problems and evolving requirements, especially within a large organization undergoing transformation.

• Cross-functional Alignment: Ensuring all stakeholders (Product, Engineering, Legal, Compliance, Security) are aligned on design decisions and priorities.

• Adopting New Technologies: Integrating AI tools effectively and responsibly into existing design workflows while maintaining quality and ethical standards.

• Fixed-Term Contract: Adapting to a temporary role and ensuring maximum impact within the specified timeframe.

Learning & Development Opportunities:

• Specialized Design Skills: Gaining deep expertise in UX for financial services, particularly in security and fraud prevention.

• AI in Design: Developing practical skills in leveraging AI tools for design efficiency and innovation.

• Agile & Product Management Fundamentals: Enhancing understanding of agile methodologies and product management principles through daily interaction.

• Financial Services Industry Knowledge: Building a strong understanding of banking operations, regulations, and customer behaviors.

• Design System Contribution: Contributing to the evolution and governance of a large-scale design system.

📝 Enhancement Note: The role presents a unique opportunity to tackle complex challenges at the intersection of technology, security, and user experience within a critical industry. The growth opportunities are substantial for a designer eager to specialize and contribute to significant digital transformation.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you designed a security-related feature. What were the challenges, and how did you ensure both security and usability?" (Preparation: Prepare a case study focusing on security features, highlighting trade-offs, user research, and the iterative process. Emphasize how you balanced user needs with stringent security requirements.)

• "How do you approach translating complex customer insights or data into simple, intuitive user experiences?" (Preparation: Discuss your process for synthesis, ideation, and prototyping. Use an example where you simplified a complex problem. Mention your use of wireframes, user flows, and rapid prototyping.)

• "Describe a situation where you had to collaborate with engineers and product managers who had different priorities. How did you reach a consensus?" (Preparation: Focus on your communication, negotiation, and problem-solving skills. Highlight your ability to articulate the value of design decisions and find common ground.)

• "How have you used AI tools in your design process? What were the benefits and any ethical considerations?" (Preparation: Be ready to discuss specific AI tools you've used for research synthesis, ideation, or prototyping, and explain the tangible benefits and how you ensured responsible usage and maintained design integrity.) Company & Culture Questions:

• "Why Bankwest, and why this role specifically within Trust & Security?" (Preparation: Research Bankwest's digital transformation goals and their mission. Connect your skills and interests to the Trust & Security domain and the opportunity to build customer confidence.)

• "How do you stay updated on design trends, particularly in the fintech or digital banking space?" (Preparation: Mention industry blogs, conferences, designers you follow, and your approach to continuous learning. Highlight your awareness of evolving threats like scams.)

• "What is your understanding of a design system, and how would you contribute to one?" (Preparation: Discuss the benefits of design systems (consistency, efficiency, scalability) and your experience with creating, using, or contributing to them.) Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the problem, your specific contributions, the process, the solution, and the measurable outcomes or lessons learned.

• Show Your Process: Don't just show final screens. Include sketches, wireframes, user flows, and prototypes to illustrate your journey.

• Highlight Collaboration: Mention how you worked with Product Managers, Engineers, and other stakeholders.

• Be Data-Informed: Explain how data, user research, or metrics influenced your design decisions.

• Tailor to the Role: Emphasize projects relevant to financial services, security, or complex digital experiences if possible.

• Practice Your Pitch: Rehearse your presentation to ensure it's concise, engaging, and within the allocated time.

📝 Enhancement Note: Preparation is key for this role. Understanding the specific challenges of designing for trust and security in banking, demonstrating a robust and collaborative design process, and showcasing proficiency with essential tools like Figma are critical for success. Highlighting experience with AI tools will be a strong differentiator.

📌 Application Steps

To apply for this operations-aligned Product Designer position:

• Submit Your Application: Apply through the provided Workday link, ensuring all required fields are completed accurately.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your end-to-end product design process, problem-solving skills, and impact, particularly highlighting any relevant experience in financial services or security-focused design. Ensure it is easily accessible (e.g., via a link).

• Optimize Your Resume: Tailor your resume to highlight keywords from the job description, such as "Product Designer," "UX/UI Design," "Figma," "User Research," "Agile," "Systems Thinking," and "AI Tools." Quantify achievements where possible.

• Prepare Your Portfolio Presentation: Practice walking through your chosen case studies, focusing on articulating your design process, collaboration, and the outcomes achieved. Be ready to discuss your use of Figma and any AI tools.

• Research Bankwest: Understand Bankwest's mission to become Australia's favourite digital bank, their values, and the importance of the Trust & Security portfolio. This will help you tailor your answers and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.