Praktikant User Experience (m/w/d) UX Research

📍 Job Overview

Job Title: Praktikant User Experience (m/w/d) UX Research

Company: SKOPOS GROUP

Location: München, Bayern, Germany

Job Type: Internship/Working Student

Category: User Experience (UX) Research / Market Research Operations

Date Posted: 2026-08-10T07:37:06

Experience Level: Entry-Level (0-2 years)

Remote Status: Hybrid

🚀 Role Summary

• Support the planning, execution, and analysis of UX research projects across diverse industries, focusing on enhancing user experience for digital products and services.

• Gain hands-on experience with a variety of qualitative and quantitative research methodologies, including user interviews, focus groups, expert reviews, tree testing, and card sorting.

• Actively participate in all project phases, from initial research design and data collection to comprehensive data analysis, result interpretation, and presentation.

• Contribute to innovative projects within a dynamic and agile team environment, fostering a culture of continuous learning and improvement in user-centered design.

📝 Enhancement Note: This role is structured as an internship or working student position, indicating an entry-level focus on learning and development within UX Research operations. The emphasis on supporting various project phases and learning multiple methodologies suggests a comprehensive training program.

📈 Primary Responsibilities

• Assist in the strategic planning and meticulous design of UX research studies, ensuring alignment with client objectives and project scope.

• Actively participate in data collection activities, employing diverse qualitative and quantitative research methods to gather actionable user insights.

• Organize, clean, and analyze research data to identify key trends, patterns, and user pain points, translating raw data into meaningful findings.

• Develop clear, concise, and visually compelling reports and presentations to communicate research outcomes and actionable recommendations to stakeholders.

• Collaborate effectively with senior researchers, project managers, and cross-functional teams to integrate user insights into product development and service improvement strategies.

• Conduct expert reviews and heuristic evaluations of digital interfaces to identify usability issues and areas for enhancement.

• Support the administration and analysis of usability testing sessions, including moderated and unmoderated tests.

• Assist in the preparation and facilitation of user interviews, focus groups, and other qualitative research activities.

• Contribute to the development of user personas, journey maps, and other UX artifacts based on research findings.

• Stay abreast of the latest trends and best practices in UX research, usability testing, and human-computer interaction.

📝 Enhancement Note: The responsibilities are detailed to reflect the full lifecycle of UX research support, from planning to presentation. The inclusion of specific methods like expert reviews and usability testing highlights the practical, hands-on nature of the role.

🎓 Skills & Qualifications

Education: Currently enrolled in a Bachelor's or Master's degree program in Human-Computer Interaction, Psychology, Computer Science, Design, Marketing, Social Sciences, or a related field.

Experience: Previous internship or project experience in UX research, usability testing, market research, or a related field is beneficial but not strictly required, given the entry-level nature.

Required Skills:

• Strong interest in improving products and services through user-centered design principles.

• High motivation to work in an agile, creative, and innovative team environment.

• Demonstrated analytical thinking and a structured, meticulous approach to problem-solving and task completion.

• Very good PC skills, including proficiency in MS Office Suite (Word, Excel, PowerPoint).

• Good command of the English language, both spoken and written, for communication with international clients and team members.

• Very good command of the German language, both spoken and written, for daily operations and client interaction.

• Openness, flexibility, and a high degree of engagement and proactivity.

• Ability to adapt to a startup mentality and thrive in a fast-paced environment. Preferred Skills:

• Familiarity with design and prototyping tools such as Adobe Creative Suite (e.g., Photoshop, Illustrator) and Axure.

• Exposure to qualitative research methods (e.g., user interviews, focus groups, ethnographic studies).

• Exposure to quantitative research methods (e.g., surveys, tree testing, card sorting).

• Basic understanding of UX principles and the product development lifecycle.

• Experience with data analysis tools or statistical software.

📝 Enhancement Note: The required skills emphasize soft skills like analytical thinking and motivation, alongside essential language proficiencies. Preferred skills highlight tool proficiency (Adobe, Axure) and foundational knowledge in research methodologies, crucial for a UX Research intern.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Candidates are encouraged to showcase projects demonstrating their understanding of user needs and problem-solving approaches, even if academic.

• Include examples of research plans, data collection instruments (e.g., interview guides, survey questionnaires), and analysis summaries.

• Showcase visual representations of findings, such as user journey maps, personas, or usability issue reports.

• Highlight any projects involving collaboration or cross-functional teamwork, demonstrating communication and integration skills. Process Documentation:

• Candidates should be prepared to discuss their approach to documenting research processes, from planning phases to final reporting.

• Demonstrate an understanding of how to structure research findings for clarity and impact.

• Showcase an ability to follow established research protocols and contribute to process refinement.

📝 Enhancement Note: For an internship role, the portfolio focus is on demonstrating potential and foundational understanding rather than extensive professional experience. The emphasis is on the candidate's thought process and ability to apply research concepts, with academic projects being highly relevant.

💵 Compensation & Benefits

Salary Range: As this is an internship position, compensation will be in line with German internship standards. For a working student role, hourly rates would apply. Specifics are typically discussed during the interview process.

• Estimated Internship Stipend (3-6 months): €800 - €1,200 per month (This is an estimate based on typical German internship stipends for roles requiring analytical skills and specific software knowledge in major cities like Munich. Actual compensation may vary.)

• Estimated Working Student Hourly Rate: €12 - €16 per hour (Based on industry benchmarks for students with relevant skills in Munich. Actual rates depend on experience and specific responsibilities.)

Benefits:

• Mentorship Program: Receive dedicated guidance and support from an experienced UX professional to foster skill development and career growth.

• Flexible Working Hours: Benefit from adaptable work schedules that can accommodate academic commitments and personal needs.

• Mobile Office Options: Opportunity for remote work flexibility, allowing for a hybrid work arrangement.

• Sustainability Initiatives: Participate in company-wide projects focused on achieving climate neutrality and social engagement, contributing to meaningful causes.

• Dynamic Work Atmosphere: Immerse yourself in an innovative and open "Du" (informal) company culture with a startup-like environment.

• Professional Development: Opportunities for continuous learning and skill enhancement within the UX Research domain.

• Optimal Public Transport Connection: Easy access to the Munich office via excellent public transportation links.

Working Hours: A standard full-time work week is typically 40 hours. For working students, hours are usually limited to 20 hours per week during term time, with potential for more during semester breaks. The specific schedule will be discussed and agreed upon, balancing project needs with academic responsibilities.

📝 Enhancement Note: Salary estimates are provided based on typical German internship and working student compensation benchmarks for entry-level roles in major cities. The benefits are expanded to highlight specific advantages relevant to interns and students, such as mentorship and flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Market Research, Customer Experience (CX), User Experience (UX), Data Science, and Consulting. SKOPOS GROUP operates across multiple sectors including Telecommunications, Automotive, Finance, Insurance, Media, and E-commerce.

Company Size: Over 130 employees across multiple locations, indicating a medium-sized organization with specialized units. This size allows for both structured processes and a more personal, agile working environment.

Founded: Established in 1995, SKOPOS GROUP has a significant history and established presence in the market research and CX industry, providing a stable yet evolving platform for innovation.

Team Structure:

• The SKOPOS NOVA team operates with a startup mentality, suggesting a flat hierarchy and direct collaboration.

• UX Research activities are likely integrated within project teams that may include UX designers, project managers, and data analysts.

• Cross-functional collaboration is essential, working closely with colleagues in other SKOPOS GROUP units (e.g., classic market research, data science) to provide comprehensive client solutions. Methodology:

• Data-Driven Insights: Emphasis on using data analysis and research methodologies to generate actionable insights for clients.

• User-Centricity: A core philosophy focused on understanding and improving user experiences.

• Agile Project Management: Projects are likely managed using agile principles to ensure flexibility and responsiveness to client needs.

• Continuous Improvement: A commitment to ongoing learning and refinement of research processes and methodologies.

Company Website: https://www.skopos-group.de/ / https://www.skopos-nova.de/

📝 Enhancement Note: The company context emphasizes a blend of established expertise (founded in 1995, 130+ employees) with a dynamic, startup-like approach within the SKOPOS NOVA unit. This suggests a culture that values both structured processes and innovative thinking.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level internship or working student position within the User Experience (UX) Research operations. It serves as a foundational stepping stone for individuals aspiring to build a career in UX, market research, or product development operations. The scope involves supporting experienced professionals and learning core research methodologies.

Reporting Structure: Interns will report to a dedicated Mentor within the SKOPOS NOVA team. This mentor will oversee daily tasks, provide guidance, and facilitate learning throughout the internship period. Collaboration will also extend to project leads and other team members.

Operations Impact: While an intern's direct impact is focused on supporting project success, their contributions to data collection, analysis, and reporting directly influence the insights generated for clients. These insights, in turn, shape product and service improvements, ultimately enhancing customer experience and contributing to client business objectives.

Growth Opportunities:

• Skill Specialization: Develop deep expertise in specific UX research methods (qualitative, quantitative, mixed-methods) and industry verticals.

• Mentorship and Learning: Benefit from a personalized mentorship program designed to accelerate learning and provide career advice.

• Project Exposure: Gain exposure to a wide range of real-world UX research projects for diverse clients, building a robust portfolio.

• Networking: Connect with industry professionals and potential future employers within the SKOPOS GROUP and its client base.

• Potential for Future Roles: Strong performance and demonstrated aptitude may lead to opportunities for longer-term roles or future internships within the SKOPOS GROUP.

📝 Enhancement Note: The growth analysis focuses on the developmental aspect of an internship, highlighting learning opportunities, mentorship, and the potential for future career advancement within the UX research field and SKOPOS GROUP.

🌐 Work Environment

Office Type: The SKOPOS GROUP operates with multiple units, including SKOPOS NOVA, which fosters a dynamic and innovative work atmosphere. The Munich office is described as having a "Start-Up-Mentalität" and an "offene Du-Unternehmenskultur," indicating a collaborative and informal environment.

Office Location(s): The primary office for this role is in Munich, Germany. It is conveniently located with "optimale ÖPNV-Anbindung" (optimal public transport connection), specifically near the "U-Bahn Schwanthalerhöhe" (subway station). This suggests accessibility for employees commuting via public transit.

Workspace Context:

• Collaborative Environment: Expect an open culture that encourages creative ideas, new solutions, and teamwork. The "Du" culture promotes direct communication and approachability.

• Tools and Technology: Access to necessary tools for UX research and analysis, including MS Office, and potentially Adobe Creative Suite and Axure, as mentioned in the requirements.

• Team Interaction: Opportunities for regular interaction with team members, mentors, and project colleagues, fostering a supportive and engaging work atmosphere.

Work Schedule: The role offers "flexible Arbeitszeiten" (flexible working hours) and "MobileOffice" (mobile office options), supporting a hybrid work model. This flexibility allows for a balance between on-site collaboration and remote work, accommodating individual needs and project requirements.

📝 Enhancement Note: The work environment description emphasizes the blend of a professional, established company with the agility and culture of a startup, particularly within the SKOPOS NOVA unit. The mention of public transport access and hybrid work options highlights practical considerations for potential interns.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of CVs and cover letters for alignment with basic requirements and motivation for UX research.

• First Interview (Phone/Video): Typically with HR or a hiring manager to assess general fit, motivation, understanding of UX, and initial skills. Expect questions about your interest in UX and previous relevant experiences (academic or otherwise).

• Second Interview (Video/On-site): May involve a technical discussion with the UX team or a mentor, potentially including a presentation of a past project or a small practical exercise. This stage will delve deeper into your analytical skills, familiarity with research methods, and tool proficiency.

• Final Interview/Offer: Discussion of terms, role specifics, and confirmation of the internship duration and start date.

Portfolio Review Tips:

• Showcase Process, Not Just Outcome: For academic projects, clearly articulate your research process, from problem definition to methodology selection, data analysis, and interpretation.

• Highlight Learning: Emphasize what you learned from each project, including challenges faced and how you overcame them. This demonstrates self-awareness and a growth mindset.

• Tailor to UX Research: Select projects that best demonstrate your analytical, problem-solving, and communication skills relevant to UX research. Even non-UX projects can showcase these transferable skills.

• Clarity and Conciseness: Ensure your portfolio is well-organized, easy to navigate, and presents information clearly. Use visuals effectively to communicate findings.

• Prepare to Discuss: Be ready to walk through your portfolio in detail during an interview, explaining your role, methodologies used, and key takeaways.

Challenge Preparation:

• Understand Core UX Research Methods: Refresh your knowledge of qualitative (interviews, focus groups) and quantitative (surveys, card sorting, tree testing) methods.

• Practice Analytical Thinking: Be prepared to analyze a hypothetical problem or dataset and propose research approaches.

• Articulate Recommendations: Practice translating research findings into actionable recommendations for product or service improvement.

• Company Research: Understand SKOPOS GROUP's services and client industries to frame your responses in a relevant context.

📝 Enhancement Note: The interview and portfolio guidance are tailored for an intern role, emphasizing the demonstration of potential, learning ability, and understanding of UX research principles over extensive professional experience.

🛠 Tools & Technology Stack

Primary Tools:

• MS Office Suite: Essential for documentation, data analysis (Excel), and presentations (PowerPoint). Proficiency is a baseline requirement.

• Adobe Creative Suite: (e.g., Photoshop, Illustrator) Preferred for creating visual assets, mockups, and presentation materials. Familiarity is a plus.

• Axure: A prototyping and wireframing tool, preferred for UX design and usability testing scenarios. Experience here is advantageous.

Analytics & Reporting:

• Spreadsheet Software (Excel): For basic data organization, calculation, and initial analysis of quantitative data.

• Presentation Software (PowerPoint): Crucial for synthesizing and communicating research findings to stakeholders.

• Potential for Statistical Software: Depending on project scope, familiarity with tools like SPSS or R could be beneficial, though not explicitly required for this internship.

CRM & Automation:

• While not directly a CRM/Automation role, understanding how UX research feeds into CRM strategies and product automation workflows is beneficial. Awareness of how user data informs these systems is a plus.

📝 Enhancement Note: The tool stack highlights core requirements (MS Office) and preferred tools (Adobe, Axure) that are common in UX research and design environments. Emphasis is placed on the practical application of these tools in research support.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value that drives all UX research activities, ensuring that user needs and experiences are at the forefront of every project.

• Data-Driven Decision Making: A commitment to using empirical data and rigorous analysis to inform strategic recommendations and product improvements.

• Collaboration and Teamwork: An open and supportive culture where ideas are shared freely, and collective effort is valued to achieve project goals.

• Innovation and Creativity: Encouraging new ideas, exploring novel research methods, and finding creative solutions to client challenges.

• Quality and Excellence: Maintaining high standards in research execution, analysis, and client delivery.

Collaboration Style:

• Open Communication: The "Du" culture and startup mentality promote direct, informal, and transparent communication among team members.

• Cross-Functional Integration: Seamless collaboration across different SKOPOS GROUP units and with client teams to ensure holistic insights and solutions.

• Feedback Culture: An environment where constructive feedback is welcomed and utilized for continuous improvement of processes and individual skills.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the team and the wider organization.

📝 Enhancement Note: The team culture and values are framed around user-centricity, data-driven approaches, and collaborative innovation, aligning with the core principles of effective UX research operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Diverse Industries: Adapting research approaches and understanding user needs across a wide range of client sectors (e.g., finance, automotive, media).

• Data Interpretation Complexity: Synthesizing large volumes of qualitative and quantitative data into clear, actionable insights can be challenging.

• Balancing Academic and Project Demands: Effectively managing time and workload to meet both academic requirements and project deadlines in a hybrid work environment.

• Adapting to Project Dynamics: Quickly integrating into new project teams and understanding evolving client requirements.

Learning & Development Opportunities:

• Methodological Mastery: Deepen understanding and practical application of various qualitative and quantitative UX research techniques.

• Industry Exposure: Gain insights into the operational challenges and user needs of diverse industries through client projects.

• Tool Proficiency: Develop hands-on skills with industry-standard UX research and design tools.

• Professional Mentorship: Benefit from one-on-one guidance from experienced UX professionals, accelerating personal and professional growth.

📝 Enhancement Note: Challenges are framed as opportunities for skill development, emphasizing how the role will push interns to grow in areas like adaptability, data analysis, and project management.

💡 Interview Preparation

Strategy Questions:

• "Why UX Research and why SKOPOS NOVA?": Prepare to articulate your genuine interest in UX and your understanding of the company's mission and values. Connect your personal aspirations with the role's opportunities.

• "Describe a time you used data to solve a problem.": Even if from an academic project or personal experience, detail your approach: defining the problem, collecting/analyzing data, and the outcome. Focus on your analytical process.

• "How would you approach understanding the user needs for [hypothetical product/service]?": Demonstrate your understanding of research methodologies. Outline potential steps like user interviews, surveys, or competitor analysis. Company & Culture Questions:

• "What do you know about SKOPOS GROUP and SKOPOS NOVA?": Research the company's services, client industries, and the specific focus of SKOPOS NOVA. Show you've done your homework.

• "How do you handle constructive feedback?": Discuss your openness to feedback and how you use it for improvement. This is crucial in a learning-oriented environment.

• "What are your expectations for this internship?": Align your expectations with the role's responsibilities and learning objectives. Mention your desire to learn, contribute, and grow. Portfolio Presentation Strategy:

• Tell a Story: For each project, explain the context, the problem you aimed to solve, your methodology, your findings, and the impact or recommendations.

• Highlight Your Role: Clearly define your specific contributions, especially if it was a group project.

• Focus on Process: Emphasize how you arrived at your conclusions, not just what the conclusions were. Detail your analytical thinking.

• Be Ready for Q&A: Anticipate questions about your choices, challenges, and learnings. Be honest about what you don't know but show willingness to learn.

📝 Enhancement Note: Interview preparation advice focuses on demonstrating motivation, analytical skills, and understanding of UX research principles, while also highlighting the importance of company research and portfolio presentation for an internship role.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the SKOPOS GROUP careers page.

• Tailor your CV: Highlight any academic projects, coursework, or personal experiences that demonstrate analytical skills, structured thinking, and interest in user experience or product improvement. Use keywords from the job description.

• Craft a compelling cover letter: Clearly state your motivation for pursuing a UX Research internship at SKOPOS NOVA, mentioning your availability (start date and duration) and referencing specific aspects of the role or company that appeal to you.

• Prepare your portfolio: Assemble examples of your work, focusing on demonstrating your research process, analytical skills, and ability to communicate findings. This can include academic projects, personal projects, or any relevant coursework.

• Research SKOPOS GROUP: Familiarize yourself with their services, client industries, and the mission of SKOPOS NOVA. Understand their approach to UX and market research.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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