Part Time Seasonal Service Team Member (Custom Framer)

📍 Job Overview

Job Title: Part Time Seasonal Service Team Member (Custom Framer)

Company: Michaels Stores

Location: Sequim, Washington, United States

Job Type: Part time, Seasonal

Category: Retail Operations / Customer Service

Date Posted: September 10, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service in a retail environment, focusing on assisting shoppers and providing solutions.

• Execute efficient and friendly checkout experiences, including accurate cash handling and promoting loyalty programs.

• Contribute to store operational efficiency through merchandise stocking, recovery, and inventory management.

• Perform specialized duties in custom framing, encompassing both sales and production aspects.

• Support omni-channel initiatives such as Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

📝 Enhancement Note: This role is a hybrid of general retail associate duties and specialized custom framing. The "Service Team Member" title suggests a customer-facing focus, while the "Custom Framer" designation indicates a need for specific technical skills or aptitude for detailed production work. The "Seasonal" aspect implies a temporary engagement, likely for a peak retail period.

📈 Primary Responsibilities

• Greet customers warmly and proactively assist them in locating products and fulfilling their needs.

• Process transactions accurately and efficiently at the point of sale, ensuring adherence to cash handling procedures.

• Enroll customers in the Michaels Rewards program and private label credit cards, educating them on associated benefits.

• Inform customers about the Voice of Customer (VOC) survey to gather feedback.

• Facilitate omni-channel customer orders, including managing Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.

• Participate actively in the receiving and stocking of new merchandise, including truck unloading and applying planogram (POG) directives.

• Maintain store presentation by completing merchandise recovery, managing returns, and ensuring general store tidiness to meet brand standards.

• Execute Store In Stock Optimization (SISO) and AD set tasks as assigned to maintain product availability and visual merchandising.

• Uphold and support company shrink and safety programs to ensure a secure and hazard-free environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company policies to ensure legal compliance and operational integrity.

• Foster a positive and inclusive work environment by interacting respectfully with colleagues and promoting company values.

• Perform custom framing duties, which may include sales consultation, design, and production.

📝 Enhancement Note: The responsibilities highlight a strong emphasis on customer engagement, transactional accuracy, and operational upkeep. The inclusion of "Custom Framing" as a cross-trained responsibility suggests that while the primary role might be customer service, there's an expectation of learning and performing specialized tasks within that department, which requires attention to detail and potentially artistic aptitude.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is preferred.

Experience: Retail and/or customer service experience is preferred.

Required Skills:

• Proven ability to deliver excellent customer service in a fast-paced retail setting.

• Proficiency in cash handling and point-of-sale (POS) transaction processing.

• Strong communication and interpersonal skills for effective customer and team interaction.

• Ability to learn and execute visual merchandising standards, including planogram (POG) execution.

• Aptitude for performing detailed work, particularly relevant to custom framing production.

• Physical stamina to stand for extended periods, lift up to 50 lbs, and work at heights using ladders.

• Basic understanding of inventory management principles and store recovery processes.

• Adaptability to work various shifts, including nights, weekends, and early mornings. Preferred Skills:

• Experience with custom framing sales or production.

• Familiarity with omni-channel retail operations (BOPIS, SFS).

• Knowledge of retail inventory optimization techniques (SISO).

• Experience with customer loyalty program enrollment and promotion.

• Ability to operate specialized equipment like glass cutters or heat presses (relevant to framing).

📝 Enhancement Note: While formal experience is preferred, the "Entry Level (0-2 years)" categorization suggests that a strong aptitude for customer service, a willingness to learn, and the physical capability to perform the job's demands are key. The "Custom Framer" aspect implies that candidates with a knack for detail, precision, and perhaps some artistic inclination will be highly valued, even if they lack direct framing experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates can showcase their aptitude through examples of problem-solving in customer service scenarios or demonstrating attention to detail in past projects.

• For custom framing, demonstrating an understanding of precision, material selection, and aesthetic considerations in any past creative projects can be beneficial. Process Documentation:

• Candidates are expected to understand and follow Standard Operating Procedures (SOPs) for all tasks, from customer transactions to merchandise handling and framing production.

• The ability to adhere to established workflows for truck unloading, stocking, recovery, and omni-channel order fulfillment is crucial.

• Understanding the process for customer feedback mechanisms (VOC surveys) and loyalty program enrollment is important.

📝 Enhancement Note: For an entry-level, part-time, seasonal role, a formal "portfolio" is less common. However, candidates can prepare by thinking about how they've applied customer service best practices, managed tasks efficiently, or demonstrated attention to detail in previous roles, even if not in a formal operations capacity. The emphasis is on understanding and adhering to established processes.

💵 Compensation & Benefits

Salary Range: $17.13 - $20.00 per hour.

This range is based on the provided pay scale for the "Part Time Seasonal Service Team Member (Custom Framer)" position in Sequim, WA. The final offer will depend on factors such as experience, skills, and the specific needs of the role.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contribution.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine Services: Convenient remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees building their families through adoption.

• Voluntary Insurance Options: Additional insurance products for enhanced coverage.

• Employee Discounts: Significant discounts on Michaels products and services.

• Access to Partner Discount Programs: Additional savings through affiliated companies.

• Overtime Compensation: Eligibility for overtime pay in accordance with state and local laws.

Working Hours: This is a part-time position. While the standard full-time workweek is 40 hours, actual hours will vary based on seasonal demand and store needs. Flexibility to work nights, weekends, and early mornings is required.

📝 Enhancement Note: The provided salary range of $17.13 - $20.00 per hour is competitive for entry-level retail positions in the Sequim, WA area, especially considering the dual nature of the role (general service and custom framing). The benefits package is comprehensive for a part-time position, offering significant value beyond base pay, particularly the 401(k) match and tuition assistance, which support long-term financial and career growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home décor. The company thrives on creativity, community, and customer engagement.

Company Size: Over 1,300 stores across North America. This indicates a large, established retail organization with structured operational processes and a significant employee base.

Founded: 1973, headquartered in Irving, Texas. With decades of experience, Michaels has a deep understanding of the retail landscape and customer needs in the creative space.

Team Structure:

• Store Level: This role is part of a store team comprising a Store Manager, Assistant Store Managers, Team Leads, and fellow Team Members. The operations function is integrated within the store's daily activities.

• Reporting: The Service Team Member typically reports to a Team Lead or Assistant Store Manager, who oversee daily operations and customer service.

• Cross-functional Collaboration: Team members are expected to collaborate with colleagues across various store functions, including sales floor, customer service desk, and the custom framing department.

Methodology:

• Customer-Centric Approach: The core methodology revolves around delivering exceptional customer experiences, from product discovery to checkout and post-purchase support.

• Operational Efficiency: Emphasis is placed on efficient store operations, including stocking, recovery, inventory management, and adherence to visual merchandising standards.

• Process Adherence: Following Standard Operating Procedures (SOPs) is critical for maintaining consistency, safety, and compliance across all store functions.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture centered on creativity, community, and customer joy. For operations professionals, this means understanding how back-end processes directly impact the customer's creative journey. The company's size implies a need for scalable and standardized operational procedures, while its industry focus means an appreciation for product knowledge and creative solutions.

📈 Career & Growth Analysis

Operations Career Level: This role is at the entry-level, foundational stage within retail operations. It provides exposure to various operational tasks within a store environment, including customer service, inventory, merchandising, and specialized production (framing).

Reporting Structure: The Service Team Member reports to store leadership (Team Lead, Assistant Manager), gaining direct insight into retail management and daily operational oversight.

Operations Impact: While this role is customer-facing, its operational contributions are significant. Efficient stocking, accurate transactions, effective store recovery, and precise custom framing all directly impact customer satisfaction, sales, inventory accuracy, and the overall profitability of the store. Positive customer interactions driven by service and product availability contribute to repeat business and brand loyalty.

Growth Opportunities:

• Skill Development: Opportunity to develop core retail skills in customer service, sales, POS operations, visual merchandising, and inventory management. Specific training in custom framing production offers a unique specialization.

• Cross-Training: Potential for cross-training in other store departments, expanding operational knowledge and versatility.

• Team Lead/Supervisor Potential: With demonstrated performance and leadership potential, there are opportunities to advance into Team Lead or Supervisory roles within the store, taking on more responsibility for team management and operational execution.

• Specialization: Developing expertise in custom framing can lead to advanced roles within that department or similar craft-focused retail environments.

📝 Enhancement Note: For an entry-level, seasonal position, the primary growth path is within the retail store structure. The "Custom Framer" aspect adds a unique skill that can differentiate candidates for future roles within Michaels or similar specialized retail operations. The emphasis is on building foundational retail competencies and demonstrating reliability and a willingness to learn.

🌐 Work Environment

Office Type: This is a retail store environment. The workspace includes the main sales floor, a customer service/checkout area, stock rooms, and a dedicated custom framing shop.

Office Location(s): The specific store is located at 1085 W Washington St, Sequim, WA. This location serves the local community.

Workspace Context:

• Customer Interaction: A significant portion of the role involves direct interaction with customers on the sales floor and at the checkout.

• Product Handling: Work involves frequent handling of merchandise, including receiving shipments, stocking shelves, and organizing products.

• Specialized Area: The custom framing shop requires precision and may involve working with tools like glass cutters and heat presses, necessitating adherence to specific safety protocols.

• Team Collaboration: The environment encourages teamwork, with colleagues assisting each other to manage store flow, customer needs, and operational tasks.

Work Schedule: The work schedule is part-time and seasonal, requiring flexibility. This includes working nights, weekends, and early mornings, aligning with typical retail operating hours and peak demand periods. Some stock room areas may not be climate-controlled, and there could be occasional outdoor tasks (e.g., retrieving carts, truck unloading).

📝 Enhancement Note: The work environment is dynamic and customer-centric. Operations professionals in this role will experience the front lines of retail, directly impacting customer perception. The custom framing area presents a unique operational challenge requiring meticulousness, distinct from general retail floor operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or in-person screening to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview at the store, focusing on customer service experience, problem-solving skills, and understanding of the role's responsibilities. This may include a situational interview component.

• Skills Assessment (Framing): For the custom framing aspect, there might be a brief demonstration or discussion about aptitude for detail, precision, and ability to follow instructions for production tasks.

• Finalization: Confirmation of employment details, background checks (if applicable), and onboarding for seasonal team members.

Portfolio Review Tips:

• For Customer Service: Be prepared to discuss specific examples of how you have provided excellent customer service, resolved customer issues, or gone above and beyond to assist shoppers. Highlight instances where you demonstrated teamwork or initiative.

• For Custom Framing Aptitude: If you have any experience with crafts, DIY projects, art, or detailed production work, be ready to share those examples. Emphasize your ability to follow instructions precisely and your commitment to quality.

• Resume Highlights: Ensure your resume clearly lists any prior retail, customer service, or hands-on production experience. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Contributed to Y% increase in loyalty sign-ups").

Challenge Preparation:

• Situational Questions: Anticipate questions like "How would you handle an unhappy customer?" or "What would you do if you couldn't find an item a customer was looking for?"

• Process Understanding: Be ready to discuss your understanding of basic retail processes like stocking, recovery, and checkout. For framing, demonstrate an awareness of the need for accuracy and quality control.

• Enthusiasm: Show genuine interest in Michaels, its products, and the opportunity to contribute to a creative environment.

📝 Enhancement Note: Given the entry-level, seasonal nature of this role, the interview process is likely to be straightforward, focusing on core competencies and cultural fit. Candidates should emphasize their customer service skills, reliability, and willingness to learn, particularly the custom framing aspects.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for processing customer transactions, managing sales, and handling cash.

• Handheld Scanners/Devices: For inventory management, price checks, and potentially BOPIS/SFS order fulfillment.

• Custom Framing Equipment: Includes tools like glass cutters, mat cutters, dry mount presses, and framing assembly tools.

• Basic Store Equipment: Ladders, box cutters, cleaning supplies, etc.

Analytics & Reporting:

• While direct use of advanced analytics tools is unlikely for this role, understanding basic reporting concepts related to sales, inventory counts, and customer feedback (VOC) is beneficial. CRM & Automation:

• Michaels Rewards Program System: Used for customer enrollment and tracking loyalty benefits.

• BOPIS/SFS Systems: Software interfaces for managing online orders for in-store pickup or shipping.

📝 Enhancement Note: Proficiency with a retail POS system and basic inventory devices is expected. For the custom framing aspect, familiarity with specialized production tools is a plus, but the primary requirement is the ability to learn and operate them safely and effectively. Understanding how these tools contribute to overall store operations and customer experience is key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping experience is paramount.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression.

• Teamwork & Collaboration: Working together to achieve store goals and support colleagues.

• Efficiency & Accuracy: Performing tasks correctly, whether in sales, stocking, or production.

• Integrity & Respect: Upholding company standards and treating everyone with respect.

Collaboration Style:

• Supportive: Team members are encouraged to help each other, especially during busy periods or when complex tasks arise.

• Process-Oriented: Adherence to established procedures ensures consistency and efficiency across the team.

• Feedback-Driven: Openness to feedback from customers (VOC) and supervisors to improve performance and processes.

📝 Enhancement Note: The company culture at Michaels emphasizes creativity, customer joy, and community. For team members in operational roles, this translates to a supportive team environment where individual contributions directly enhance the customer's creative journey. A proactive and collaborative approach is valued.

⚡ Challenges & Growth Opportunities

Challenges:

• Seasonal Peaks: Managing high customer traffic and order volumes during peak seasons (e.g., holidays) requires efficiency and composure.

• Balancing Roles: Effectively switching between customer service, general stocking, and detailed custom framing tasks requires adaptability.

• Physical Demands: The role involves prolonged standing, lifting, and working at heights, which can be physically demanding.

• Learning Custom Framing: Mastering the technical skills and precision required for custom framing production can be a learning curve.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on customer service, sales, POS operations, store procedures, and custom framing.

• Product Knowledge: Gaining in-depth knowledge of Michaels' extensive product lines, particularly in the arts and crafts categories.

• Custom Framing Specialization: Developing a valuable skill set in a niche area of retail.

• Career Advancement: Potential to grow into leadership roles within Michaels stores or explore opportunities in other retail or craft-related industries.

📝 Enhancement Note: This role offers a solid foundation in retail operations with the unique addition of specialized custom framing skills. Candidates who embrace the challenges and actively seek learning opportunities will find pathways for growth within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer and how you resolved the situation." "How would you approach a customer who seems hesitant to make a purchase?"

• Teamwork & Collaboration: "Tell me about a time you worked effectively as part of a team to achieve a goal." "How do you handle disagreements with colleagues?"

• Problem-Solving: "What would you do if a customer requested a framing service you weren't familiar with?" "How would you prioritize tasks if faced with multiple customer requests and stocking duties simultaneously?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive work environment?"

• "What does 'customer service' mean to you in a retail context?" Portfolio Presentation Strategy:

• While a formal portfolio isn't expected, be prepared to discuss:

  • Customer Service Examples: Use the STAR method (Situation, Task, Action, Result) to describe your experiences.
  • Attention to Detail: Discuss any past projects or tasks where precision and accuracy were critical.
  • Willingness to Learn: Express enthusiasm for learning the custom framing process and other store operations.
  • Reliability: Emphasize your availability and commitment to punctuality for a seasonal role.

📝 Enhancement Note: For this role, interview preparation should focus on demonstrating strong customer service aptitude, a willingness to learn new skills (especially custom framing), and an understanding of retail operational needs. Be ready to provide specific examples from past experiences, even if they are from non-retail settings.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service achievements, any retail experience, and any instances demonstrating attention to detail, manual dexterity, or artistic inclination. Quantify successes where possible.

• Prepare for Situational Questions: Think of specific examples from your past experiences (work, school, volunteer) that demonstrate your ability to handle customer interactions, work in a team, and manage tasks efficiently.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their commitment to creativity and customer experience.

• Practice Custom Framing Aptitude: If you have any relevant hobbies or past experiences, be ready to articulate how they might translate to the precision and care required for custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.