Part Time Framer Team Member

📍 Job Overview

Job Title: Part Time Framer Team Member

Company: Michaels Stores

Location: Wilton, Connecticut, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: September 11, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service to build strong relationships and deliver memorable framing solutions.

• Execute sales and production targets for custom framing services.

• Maintain the ready-made frame department and assigned store areas to ensure a well-merchandised and stocked environment.

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

• Operate the cash register and manage cash handling in accordance with established standards.

📝 Enhancement Note: While the job title is "Part Time Framer Team Member," the responsibilities clearly indicate a dual focus on direct customer interaction for custom framing sales and general retail store operations, including merchandising and stock management. The role requires a blend of sales acumen and operational execution within a retail environment.

📈 Primary Responsibilities

• Engage customers using the Elevated ABC Deliver methodology to build relationships and identify custom framing opportunities.

• Consistently deliver sales and production results for the custom framing department.

• Complete custom framing orders with a high degree of quality and within established timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department and other designated store areas, including SISO (Single Item, Single Order) and Directed Replenishment.

• Deliver friendly and proactive customer service, assisting shoppers in locating products and providing solutions to meet their needs.

• Ensure a safe, clean, and clutter-free store environment for both customers and team members.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and budget.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Assist with and support Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational consistency.

• Support company-wide shrink and safety programs through diligent execution of duties.

• Interact with colleagues and customers in an accepting and respectful manner, promoting a positive and inclusive work environment.

📝 Enhancement Note: The "Major Activities" section has been expanded to detail specific responsibilities, emphasizing customer engagement, sales, production quality, store maintenance, and operational compliance, all crucial for a retail operations role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer proficiency for POS (Point of Sale) and potentially inventory systems.

• Basic measuring skills essential for custom framing order accuracy.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal communication skills.

• Ability to work effectively in a team environment.

• Basic math skills for cash handling and sales transactions.

• Ability to maintain a clean and organized workspace. Preferred Skills:

• Previous retail sales experience, particularly in custom services or art-related products.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with custom framing techniques or art presentation.

• Experience with visual merchandising and maintaining store displays.

• Basic knowledge of inventory management principles.

📝 Enhancement Note: The skills section differentiates between required and preferred qualifications, aligning with the "Minimum Type of experience" and "Preferred Type of experience" outlined in the original description. Basic computer and measuring skills are highlighted as fundamental, while retail sales experience is noted as a strong preference.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of how they have:

  • Successfully resolved customer issues or provided exceptional service in a retail setting.
  • Contributed to sales targets or upsold products/services.
  • Maintained visual merchandising standards or organized retail spaces.
  • Collaborated effectively with a team to achieve operational goals.

• Documented instances of learning and mastering new equipment or processes quickly. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to:

  • Standard Operating Procedures (SOPs) for customer service, sales, and operational tasks.

  • Quality control processes for custom framing orders to ensure accuracy and customer satisfaction.

  • Safety protocols related to equipment operation, store maintenance, and handling materials.

  • Cash handling and transaction processing procedures.

📝 Enhancement Note: Given the entry-level nature of the role, emphasis is placed on demonstrating practical application of skills through anecdotal examples rather than a formal portfolio. The focus is on understanding and adhering to established processes.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour This range is based on the provided information and reflects typical entry-level retail associate compensation in the specified region.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage (eligibility may apply based on hours worked)
  • Telemedicine services
  • Employee Assistance Program (EAP) for confidential support

• Financial Security:

  • 401(k) plan with employer match (eligibility may apply)
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care
  • Commuter benefits

• Professional Development:

  • Tuition assistance for continued education
  • Adoption assistance

• Additional Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs

  • Voluntary insurance options Working Hours:

• This is a part-time position.

• Work hours will include nights, weekends, and early mornings.

• Flexibility to work varied shifts is expected.

📝 Enhancement Note: The salary range is directly extracted from the provided data. Benefits are detailed based on the extensive list provided in the original job description, categorized for clarity. Working hours emphasize the part-time nature and the need for flexibility, common in retail.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail

Company Size: Large (over 10,000 employees globally, based on Michaels' typical scale)

Founded: 1973

Company History: Founded in 1973 and headquartered in Irving, Texas, Michaels has grown to become a leading destination for creative inspiration and supplies in North America. Its purpose is to "fuel the joy of creativity and celebration," positioning it as a company that supports personal expression and life events through crafting and art.

Team Structure:

• This role is part of the in-store retail team, likely reporting to a Store Manager or Assistant Manager.

• Team members often work collaboratively across different departments (e.g., general merchandise, custom framing, classroom activities if applicable).

• Cross-functional collaboration is essential for tasks like truck unloading, inventory management, and supporting customer needs across various store functions. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions, particularly through the "Elevated ABC Deliver" methodology.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks, safety, and compliance.

• Efficiency & Productivity: Focus on meeting sales targets, completing production orders on time, and efficient store operations, including stocking and merchandising.

• Teamwork: Collaboration is key for managing store operations and providing a comprehensive customer experience.

Company Website: www.michaels.com

📝 Enhancement Note: Company context is derived from the provided description, highlighting Michaels' mission, scale, and operational focus on customer experience and process adherence. The team structure is inferred based on typical retail store organization.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role represents an entry point into retail operations with a specialization in custom framing services. It provides foundational experience in customer interaction, sales, production, and store upkeep. Reporting Structure:

• Typically reports to a Store Manager, Assistant Store Manager, or a Framing Department Lead if one exists.

• Works closely with other team members, including sales associates, cashiers, and potentially stockroom personnel. Operations Impact:

• Directly influences customer satisfaction and loyalty through personalized framing solutions and excellent service.

• Contributes to store revenue through custom framing sales and general retail sales.

• Impacts store presentation and operational efficiency through diligent merchandising and adherence to SOPs.

• Plays a role in maintaining a safe and welcoming shopping environment. Growth Opportunities:

• Skill Development: Opportunity to develop expertise in custom framing techniques, sales, customer relationship management, and retail operations.

• Advancement within Michaels: Potential to progress to roles such as Framing Specialist, Lead Framer, Assistant Store Manager, or other specialized retail positions within Michaels.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail experience.

• Leadership Potential: Demonstrating strong performance, initiative, and customer focus can lead to opportunities for leadership development.

📝 Enhancement Note: This section analyzes the role's position within a retail career path, focusing on entry-level development and potential growth within Michaels, emphasizing operational contributions and skill acquisition.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Wilton, Connecticut. Specific store address: 14 Danbury Rd.

Workspace Context:

• Customer-Facing Areas: Primarily a climate-controlled public retail store environment.

• Framing Shop: Contains specialized equipment such as a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Stock Areas: Some stock rooms may not be climate-controlled, requiring adaptability.

• Outdoor Work: Potential for limited outdoor tasks, such as retrieving shopping carts or during truck unloads.

• Collaborative Environment: Team members work closely together to manage store operations and customer needs.

• Tools & Technology: Access to POS systems, basic computer equipment, and specialized framing tools.

Work Schedule:

• Part-time position with varied shifts.

• Includes nights, weekends, and early mornings.

• Requires flexibility to adapt to scheduling needs.

📝 Enhancement Note: The work environment description is tailored to a retail store setting, detailing the specific conditions within a Michaels store, including the framing shop and potential variations in climate control, emphasizing the need for adaptability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application.

• Screening: A recruiter or hiring manager may conduct an initial phone or video screen to assess basic qualifications and interest.

• In-Person Interview: Expect an interview at the store location. This will likely involve:

  • Discussion of previous retail or customer service experience.
  • Situational questions about handling customer interactions, sales scenarios, and problem-solving.
  • Demonstration of basic skills (e.g., measuring, computer proficiency).
  • Assessment of cultural fit and alignment with Michaels values.

• Skills Assessment (Potential): A hands-on assessment or demonstration of operating framing equipment or performing basic framing tasks might be included.

• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• While a formal portfolio is not expected, be prepared to discuss specific examples of your work and achievements.

• For Customer Service: Have 2-3 stories ready about times you went above and beyond for a customer, resolved a difficult situation, or built a strong customer relationship.

• For Sales: Be ready to discuss how you approach sales, upsell products, or contribute to sales goals. Mention any specific sales achievements.

• For Operations: Prepare examples of how you've maintained organized workspaces, followed procedures, or contributed to team efficiency.

• For Framing: If you have any framing or art-related experience, be prepared to discuss your skills and any projects you've completed.

Challenge Preparation:

• Be ready to answer behavioral questions using the STAR method (Situation, Task, Action, Result).

• Prepare questions to ask the interviewer about the team, store operations, training, and growth opportunities.

• Demonstrate enthusiasm for the Michaels brand and a passion for creativity and customer service.

📝 Enhancement Note: The interview process is outlined based on typical retail hiring practices for this type of role, with specific advice tailored to the framing and sales aspects. Emphasis is placed on behavioral examples and demonstrating practical skills rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially inventory lookups.

• Cash Register: For accurate cash handling and reconciliation.

• Computer: For basic tasks, potentially accessing training modules, inventory systems, or communication platforms.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic for frames.
  • Mat Cutters: For cutting mats to size and shape for artwork.
  • Frame Assembler/V-Nailer: For joining frame corners.
  • Heat Press: For specific framing applications or mounting.

• Measuring Tools: Tape measures, rulers, calipers for accurate sizing.

Analytics & Reporting:

• Basic reporting may be accessed through the POS system for sales performance.

• Inventory management systems for tracking stock levels. CRM & Automation:

• The POS system may have CRM-like functionalities for tracking customer purchase history and preferences.

• Omni-channel fulfillment systems for processing online orders for in-store pickup or shipment.

📝 Enhancement Note: This section details the specific tools and technology an employee would use in this role, focusing on retail POS, cash handling, framing equipment, and basic computer systems relevant to the job description.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and creative solutions.

• Creativity & Passion: Embracing and promoting the joy of creativity, which is central to the Michaels brand.

• Teamwork & Respect: Fostering a collaborative environment where team members support each other and treat everyone with respect.

• Accountability & Integrity: Taking ownership of tasks, adhering to procedures, and acting with honesty in all dealings.

• Efficiency & Quality: Striving for operational efficiency while maintaining high standards of quality in products and services.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist across different store functions as needed.

• Open Communication: Encouraging clear and respectful communication to resolve issues and share information.

• Shared Goals: Working together to achieve store-wide objectives, including sales targets, customer satisfaction, and operational standards.

• Learning Environment: A culture that supports learning from one another and sharing best practices, especially within the framing department.

📝 Enhancement Note: The team culture and values are inferred from Michaels' stated purpose, its focus on customer experience, and the nature of retail operations, emphasizing collaboration and a positive, creative atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing sales and production, general merchandising, and stocking duties simultaneously.

• Managing Customer Expectations: Accurately assessing customer needs for custom framing and delivering solutions that meet their vision and budget.

• Working with Specialized Equipment: Learning to safely and efficiently operate framing machinery and tools.

• Maintaining High Standards: Ensuring consistent quality in custom framing and visual presentation of the store.

• Adapting to Retail Schedules: Working varied hours, including nights and weekends, to meet business needs.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen skills in design, material selection, and production techniques for custom framing.

• Sales and Customer Engagement: Enhance abilities in consultative selling, relationship building, and consultative problem-solving.

• Retail Operations Management: Gain experience in merchandising, inventory control, loss prevention, and operational efficiency.

• Product Knowledge: Expand knowledge of art supplies, framing materials, and craft trends.

• Potential for Leadership: With demonstrated success, opportunities may arise for roles with increased responsibility and leadership.

📝 Enhancement Note: Challenges are identified based on the described responsibilities, and growth opportunities are framed around skill enhancement and career progression within the retail and custom framing sectors.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you handle it?" "How do you approach building rapport with customers?"

• Sales Approach: "How would you encourage a customer to choose custom framing over a ready-made option?" "Tell me about a time you successfully upsold a product or service."

• Operational Execution: "How do you ensure accuracy when taking measurements or completing orders?" "What steps do you take to maintain a clean and organized workspace?"

• Teamwork & Problem Solving: "Describe a time you had to work with a team to achieve a goal." "If a customer is unhappy with their custom framing order, what would you do?"

Company & Culture Questions:

• "What interests you about working at Michaels?"

• "What does 'creativity' mean to you?"

• "How do you align with Michaels' values of teamwork and customer focus?"

• "What are your career aspirations within a retail environment?" Portfolio Presentation Strategy:

• Prepare Anecdotal Examples: Have 2-3 specific stories ready that illustrate your skills in customer service, sales, problem-solving, or operational efficiency. Use the STAR method.

• Highlight Relevant Experience: If you have framing or art experience, be ready to discuss it. If not, focus on transferable skills from other retail or service roles.

• Showcase Enthusiasm: Convey genuine interest in the Michaels brand, its products, and the opportunity to help customers with their creative projects.

• Ask Insightful Questions: Prepare questions about training, team dynamics, performance expectations, and growth paths within the store.

📝 Enhancement Note: Interview preparation focuses on common retail hiring questions, behavioral scenarios, and how to articulate relevant skills and cultural fit for a role at Michaels, emphasizing practical examples over a formal portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, retail, or hands-on production experience. Use keywords from the job description such as "customer service," "sales," "custom framing," "merchandising," and "cash handling."

• Portfolio Preparation (Anecdotal): Mentally prepare 2-3 specific examples of your work experience using the STAR method (Situation, Task, Action, Result) that demonstrate your customer service, sales, or operational skills.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their focus on creativity and customer experience.

• Interview Practice: Practice answering common interview questions, especially those related to customer interaction, problem-solving, and teamwork. Be ready to discuss your interest in custom framing and retail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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