Part-Time Framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Store - 206 S Promenade Blvd, Rogers, Arkansas, United States

Job Type: Part-Time

Category: Retail Operations / Art & Design Services

Date Posted: 2026-09-21

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service and building strong client relationships within the custom framing department.

• Responsibilities include the end-to-end process of custom framing, from consultation and design to production and order completion.

• The position requires proficiency in sales techniques to drive custom framing revenue and promote related merchandise.

• Maintaining visual merchandising standards for the framing department and other assigned areas is crucial for an optimal customer shopping experience.

📝 Enhancement Note: While the title is "Part-Time Framer," the responsibilities extend beyond mere production to encompass sales, customer relationship management, and store operations, aligning with a customer-centric retail environment. The role is on-site and part-time, indicating a focus on in-person customer interaction and operational support.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, offering expert design advice and showcasing custom framing solutions to drive sales and build loyalty.

• Execute the complete custom framing process, ensuring high-quality craftsmanship and timely completion of all orders, adhering strictly to Standard Operating Procedures (SOPs).

• Manage and maintain the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment, ensuring visual appeal and stock availability.

• Provide friendly and efficient customer service, assisting shoppers in locating products and ensuring a well-merchandised and in-stock store environment.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to company standards and efficient inventory management.

• Operate the cash register and execute cash handling procedures with accuracy and integrity, following all company standards.

• Acknowledge all customers, proactively assist with product location, and offer solutions to meet their creative needs.

• Support company-wide shrink and safety programs, contributing to a secure and loss-prevention-focused environment.

• Interact positively and respectfully with colleagues and customers, promoting organizational values and serving as a role model.

• Assist with and execute Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The primary responsibilities highlight a blend of sales, customer service, and operational duties. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing services, requiring strong interpersonal and persuasive skills.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong understanding of art, design principles, and visual aesthetics is beneficial for custom framing consultations.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to learn and operate specialized equipment and adhere to production processes. Required Skills:

• Basic computer skills for order processing and potential inventory management systems.

• Basic measuring skills with accuracy for framing projects.

• Ability to safely and effectively operate framing equipment.

• Proficiency in using a glass cutter.

• Strong customer service and interpersonal skills for building rapport and addressing customer needs.

• Ability to understand and adhere to Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail experience, particularly in a sales or design-oriented capacity.

• Proven experience in selling products and/or services, with a focus on consultative sales.

• Familiarity with art and design principles, color theory, and framing techniques.

• Experience with POS (Point of Sale) systems and cash handling.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills for framing and customer interaction, with retail sales experience being a significant advantage. The "0-2 years" experience level indicates that extensive prior framing expertise may not be mandatory, but a willingness to learn and a customer-centric attitude are essential.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight any past projects or experiences demonstrating their ability to:

  • Design and execute creative solutions (e.g., art projects, DIY framing, visual displays).
  • Manage customer interactions and sales processes.
  • Demonstrate attention to detail and quality in their work.

• Showcase examples of visual merchandising or display creation if applicable. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and SOPs.

• The ability to articulate how they would approach learning and implementing new production or sales processes will be valuable.

• Familiarity with how to maintain a clean and organized workspace, which is a form of process adherence, is expected.

📝 Enhancement Note: For this specific role, the emphasis is less on a formal portfolio and more on demonstrating practical skills and an understanding of process adherence during the interview. Candidates should be ready to speak to their past experiences that showcase these capabilities.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail roles with specialized duties in Rogers, Arkansas, the estimated hourly wage is likely between $12.00 - $17.00 per hour. This range accounts for entry-level experience, the part-time nature of the role, and the specific skills required for custom framing.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage (eligibility may vary based on hours worked)

• Dental coverage (eligibility may vary)

• Vision coverage (eligibility may vary)

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: This is a part-time position. While the exact number of hours per week can vary, it typically implies a commitment of fewer than 40 hours. Work hours will include nights, weekends, and early mornings, as required by the retail environment.

📝 Enhancement Note: Salary is estimated based on general retail part-time positions in the specified region and the added responsibility of custom framing. Benefits are comprehensive for a retail environment, with some potentially contingent on hours worked or tenure. The working hours are explicitly part-time and flexible, requiring availability during peak retail times.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest retailer of arts and crafts, offering a wide variety of supplies, custom framing, and creative services. This industry thrives on creativity, inspiration, and community engagement.

Company Size: Over 1,300 stores across North America, indicating a large, established retail organization with significant operational infrastructure.

Founded: 1973. With a long history, Michaels has established brand recognition and a deep understanding of its customer base and market.

Team Structure:

• The framing team likely operates as a specialized unit within a larger store, reporting to a Store Manager or a designated Framing Department Manager/Lead.

• Collaboration will occur with fellow framers, sales associates, and potentially inventory/stocking teams.

• Cross-functional collaboration is essential with the broader store team to ensure smooth operations and a cohesive customer experience. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions, driven by a consultative sales methodology ("Elevated ABC Deliver").

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in service, production, and safety.

• Data-Driven Merchandising: Utilizing Directed Replenishment and SISO to optimize inventory and sales performance in assigned departments.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels fosters a culture that values creativity, customer engagement, and operational efficiency. The company's size and history suggest a structured environment with established processes, but also opportunities for individual impact within a specialized department like custom framing.

📈 Career & Growth Analysis

Operations Career Level: This Part-Time Framer role is considered an entry-level position within the retail operations and customer service spectrum. It provides foundational experience in sales, customer interaction, production, and inventory management within a specialized service area.

Reporting Structure: Typically reports to an Assistant Store Manager, Framing Department Manager, or Store Manager. The direct reporting line will be within the specific store location.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and indirectly through excellent customer service that drives repeat business and positive word-of-mouth. Efficient operations in the framing department contribute to overall store performance by meeting customer needs and maintaining a well-organized sales floor.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design, and sales, potentially becoming a lead framer or department specialist.

• Retail Management Track: Progress into roles such as Assistant Store Manager, Store Manager, or specialized roles within merchandising or operations management as experience grows.

• Cross-Functional Training: Opportunities to gain experience in other store departments, such as visual merchandising, inventory control, or customer engagement.

• Continuous Learning: Access to company training programs for product knowledge, sales techniques, and operational best practices.

📝 Enhancement Note: This role serves as a strong entry point into retail operations and customer service. Growth potential is tied to demonstrating strong performance, developing specialized skills, and a willingness to take on more responsibility within the Michaels retail ecosystem.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the dedicated framing shop area within the Michaels store.

Office Location(s): The specific store is located at 206 S Promenade Blvd in Rogers, Arkansas. This is a customer-facing environment.

Workspace Context:

• Framing Shop: This area will contain specialized equipment such as a glass cutter and heat press. It requires meticulous organization and adherence to safety protocols due to the nature of the tools and materials.

• Sales Floor: Interacting with customers, maintaining displays, and assisting with general store operations.

• Stock Rooms: May be climate-controlled or not, used for inventory storage and stocking.

• Collaborative Environment: Constant interaction with customers and team members, requiring adaptability and good communication skills.

Work Schedule: The schedule is part-time, with hours varying based on business needs. It will include nights, weekends, and early mornings. Flexibility is key to accommodate customer traffic and operational demands.

📝 Enhancement Note: The work environment is dynamic and customer-focused. While the main retail areas are climate-controlled, candidates should be prepared for potential variations in stockroom conditions and the specific requirements of the framing shop.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Person Interview: This will likely involve meeting with the Store Manager or Framing Department Lead. Be prepared to discuss your customer service philosophy, sales approach, and any relevant creative or technical skills.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Situational Questions: Expect questions about handling customer interactions, resolving issues, and working within a team.

• Background Check: Standard for retail positions.

Portfolio Review Tips:

• Highlight Relevant Experience: If you have prior experience in custom framing, art, design, or sales, be ready to discuss specific projects, challenges, and achievements.

• Showcase Creative Aptitude: If formal experience is limited, bring examples of creative projects (e.g., personal art, DIY projects, visual displays) that demonstrate your aesthetic sense, attention to detail, and problem-solving abilities.

• Prepare for Consultative Scenarios: Practice articulating how you would guide a customer through the framing process, considering their artwork, budget, and desired aesthetic.

• Quantify Achievements: If you have sales experience, be prepared to share metrics on sales performance, customer satisfaction, or process improvements you've contributed to.

Challenge Preparation:

• Customer Service Scenarios: Prepare to answer questions about how you would handle a difficult customer, a complex framing request, or a situation where a customer is unsure of their needs.

• Sales Approach: Think about how you would upsell or cross-sell framing services and related products.

• Process Understanding: Be ready to discuss your ability to follow instructions and SOPs, and how you would ensure quality in your work.

📝 Enhancement Note: The interview process will likely focus on assessing a candidate's customer service skills, sales aptitude, and ability to learn technical framing processes. Demonstrating a passion for creativity and a proactive approach to problem-solving will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Framing saws, mat cutters, mounting presses, framing guns, and related tools.

• Glass Cutting Tools: Specific tools for cutting glass to size for framed items.

• Heat Press: Used in certain framing processes.

Analytics & Reporting:

• POS System: For processing sales transactions, managing customer orders, and potentially basic inventory lookups.

• Inventory Management Systems: May be used for tracking stock levels of frames, mats, and supplies.

• SISO (Ship-from-Store) Systems: For managing online orders fulfilled from the store.

CRM & Automation:

• Customer Relationship Management (CRM) Lite: The "Elevated ABC Deliver" methodology implies a focus on customer relationship building, likely supported by POS data or basic customer profiles.

• Order Management Systems: Integrated with the POS for tracking custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency with manual tools and specialized framing equipment is essential. Familiarity with POS systems and basic inventory tracking is expected. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction that may be supported by system functionalities.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A core value at Michaels, encouraging team members to embrace and inspire creativity in themselves and customers.

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized solutions, and a welcoming environment.

• Teamwork & Respect: Fostering a collaborative atmosphere where team members support each other and value diverse perspectives.

• Quality & Craftsmanship: A commitment to delivering high-quality custom framing solutions that meet or exceed customer expectations.

• Efficiency & Accountability: Adhering to SOPs, managing time effectively, and taking ownership of responsibilities to ensure smooth store operations.

Collaboration Style:

• Cross-Functional Integration: Working closely with other store associates to ensure a seamless customer experience, from initial inquiry to checkout.

• Process-Oriented: Following established procedures for framing, sales, and inventory to ensure consistency and efficiency.

• Communication: Open communication with supervisors and colleagues regarding customer needs, production timelines, and operational challenges.

📝 Enhancement Note: The culture at Michaels emphasizes creativity, customer engagement, and teamwork. For a Framer, this means being a creative problem-solver, a friendly service provider, and a reliable team member who upholds quality standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer consultations, sales, production, and general store duties simultaneously.

• Meeting Production Demands: Efficiently completing custom framing orders while maintaining high quality, especially during peak seasons.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and framing requirements.

• Mastering Technical Skills: Learning to operate framing equipment safely and effectively, and developing proficiency with different materials and techniques.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, and design principles.

• Sales & Customer Service: Development of consultative sales skills, customer relationship management, and conflict resolution.

• Retail Operations: Gaining experience in visual merchandising, inventory management, POS operations, and loss prevention.

• Career Advancement: Potential to move into leadership roles within the store or specialized positions within Michaels.

📝 Enhancement Note: The role presents opportunities to develop specialized skills in a creative field while gaining broad retail operational experience. Overcoming the challenge of balancing diverse responsibilities will be key to success and growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution to meet their needs. How did you approach the situation?" (Focus on consultative selling and customer service.)

• "How would you handle a situation where a customer is unhappy with their custom framing order?" (Assess problem-solving and customer recovery skills.)

• "Imagine a customer brings in a valuable piece of art and is unsure how to frame it. What steps would you take to assist them?" (Evaluate design thinking, product knowledge, and consultative sales process.) Company & Culture Questions:

• "What interests you about Michaels and specifically the custom framing role?" (Demonstrate genuine interest in the brand and the creative aspect.)

• "How do you stay organized and manage your time when you have multiple tasks to complete?" (Assess time management and ability to follow SOPs.)

• "What does 'customer service' mean to you in a retail environment?" (Align your definition with Michaels' customer-centric values.) Portfolio Presentation Strategy:

• Visual Examples: If you have photos of past framing projects, art pieces you've created, or displays you've arranged, have them ready to show.

• Storytelling: For any past projects, explain the customer's need, your creative process, the materials you used, and the final outcome.

• Skills Demonstration: Be ready to verbally walk through how you would measure, cut, and assemble a simple frame, emphasizing accuracy and safety.

• Enthusiasm for Creativity: Convey your passion for art, design, and helping others express their creativity.

📝 Enhancement Note: Interview preparation should focus on showcasing excellent customer service, a consultative sales approach, a creative mindset, and the ability to learn and adhere to operational processes. Quantifiable achievements and relevant visual examples will strengthen your application.

📌 Application Steps

To apply for this Part-Time Framer position:

• Visit the Michaels Careers website or the provided Workday job link to submit your application.

• Tailor your resume: Highlight any experience in customer service, sales, art, design, or hands-on crafting. Emphasize skills like measuring, operating equipment, and customer interaction.

• Prepare your "portfolio": Think of specific examples of creative projects, successful customer interactions, or instances where you solved a problem using your skills. Be ready to discuss these verbally.

• Practice interview responses: Review common retail interview questions, especially those related to customer service, sales, and problem-solving. Prepare specific examples from your past experiences.

• Research Michaels: Understand the company's mission, values, and product offerings. Be ready to articulate why you are a good fit for their creative and customer-focused culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.