Part time framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Englewood, Colorado, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing Services

Date Posted: 2026-09-04

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• This part-time Framer role focuses on delivering exceptional customer experiences by providing custom framing solutions.

• Key responsibilities include building strong customer relationships, driving sales of framing services, and ensuring the quality and timely completion of custom framing orders.

• The position also involves maintaining store presentation, assisting with inventory management, and supporting overall store operations in a retail environment.

• Successful candidates will leverage basic measuring and computer skills, with a preference for prior retail and sales experience.

📝 Enhancement Note: This role is positioned within a retail environment that emphasizes both direct customer sales and operational efficiency. The "framer" title, combined with "custom framing solutions" and "personal designer by using Elevated ABC Deliver," suggests a consultative sales approach within the framing department, rather than purely production-focused framing. The emphasis on customer relationships and sales targets indicates a strong revenue-generating component to this part-time position.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by acting as a personal designer, understanding their needs, and recommending appropriate custom framing solutions.

• Drive sales of custom framing services by effectively communicating product value, upselling, and meeting sales targets.

• Execute custom framing orders with a high degree of quality, ensuring adherence to design specifications and timely completion.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.

• Provide friendly and efficient customer service, assisting shoppers in locating products and ensuring a well-merchandised and in-stock store environment.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with policies, safety regulations, and operational standards.

• Support shrink reduction and safety initiatives by following established protocols and maintaining a secure and hazard-free workspace.

• Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and security.

• Participate actively in truck un-loading and stocking processes to ensure efficient inventory management and adherence to store standards.

• Assist with Omni-channel processes, supporting customer orders and fulfillment from the store.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer engagement and operational execution. The "Elevated ABC Deliver" mention points to a specific sales methodology or customer service framework that candidates should be prepared to discuss. The emphasis on "sales and production results" indicates that performance will be measured against both revenue generation and order fulfillment metrics.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to build customer relationships and provide consultative sales support. Required Skills:

• Basic computer skills for system navigation and order processing.

• Basic measuring skills essential for accurate framing measurements and order specifications.

• Ability to operate framing equipment and glass cutting tools safely and effectively.

• Strong customer service and interpersonal skills for engaging with diverse clientele.

• Cash handling proficiency and experience operating a point-of-sale (POS) system.

• Ability to understand and adhere to Standard Operating Procedures (SOPs).

• Basic merchandising and stocking skills. Preferred Skills:

• Previous retail sales experience, particularly in consultative or design-oriented sales.

• Experience selling products and/or services directly to customers.

• Familiarity with custom framing processes or art display techniques.

• Knowledge of visual merchandising principles.

📝 Enhancement Note: The "0-2" experience level indicates that this role is suitable for individuals early in their careers or those transitioning into a retail sales and operations capacity. The required skills are foundational for customer service and operational tasks, while preferred skills point towards candidates who can quickly contribute to sales performance in the framing department.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this part-time role, candidates are encouraged to highlight instances of successful customer relationship building and sales achievements in their resume or during the interview.

• Showcase examples of problem-solving in a customer service context, demonstrating an ability to find solutions that meet customer needs.

• If applicable, include any experience with visual merchandising or display creation that highlights attention to detail and aesthetic understanding.

• For candidates with prior framing experience, any documentation of quality craftsmanship or efficient workflow management can be beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with following established operational processes, such as Standard Operating Procedures (SOPs).

• Demonstrate an ability to learn and adapt to new operational workflows, including order taking, production, and inventory management systems.

• Be ready to articulate how they would contribute to maintaining a safe and efficient work environment through adherence to process guidelines.

📝 Enhancement Note: For an entry-level, part-time retail role like this, a traditional operations portfolio focused on complex process optimization is unlikely to be expected. Instead, the "portfolio" aspect will likely manifest in how candidates articulate their past experiences and demonstrate their understanding of customer service, sales processes, and operational adherence during the interview. Highlighting achievements in previous roles that align with the responsibilities will be key.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

Explanation: This range is provided based on the job posting's stated "Total Base Pay Range for this Position" and reflects typical hourly wages for part-time retail associates with framing responsibilities in the Englewood, Colorado area, considering the stated experience level.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: Part-time. Specific daily and weekly hours will be discussed during the interview process. Weekend, evening, and early morning availability may be required, consistent with retail operations.

📝 Enhancement Note: The provided salary range is specific and competitive for a part-time retail role in the specified location. The benefits listed are comprehensive for a part-time position, suggesting Michaels values employee well-being and offers significant perks beyond base compensation, even for non-full-time roles. The mention of overtime compensation indicates adherence to labor laws.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, framing, and decor.

Company Size: Large Enterprise (over 10,000 employees globally, with over 1,300 stores in North America). This size offers stability and structured career paths but may also mean more formalized processes.

Founded: 1973. With decades of history, Michaels has established brand recognition and a strong market presence in the creative retail sector.

Team Structure:

• The Framer will be part of the store's retail team, likely reporting to a Store Manager or an Assistant Manager/Framing Supervisor.

• Collaboration will occur with fellow sales associates, stock associates, and potentially other department specialists.

• Cross-functional collaboration is inherent in a retail setting, requiring interaction with all store team members to ensure smooth operations and excellent customer service across departments. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing personalized solutions, as highlighted by "Elevated ABC Deliver."

• Process Adherence: Strong focus on Standard Operating Procedures (SOPs) for consistent quality, safety, and compliance.

• Sales & Merchandising Focus: Drive to achieve sales targets and maintain an appealing, well-stocked store environment.

• Teamwork: Collaborative efforts to manage store operations, from stocking to customer service.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels emphasizes creativity, customer engagement, and operational standards. For a part-time framer, this means balancing creative problem-solving with efficient execution of retail processes and sales objectives. The large company size suggests opportunities for structured training and potential advancement within the retail chain.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate. This role is designed for individuals starting their careers in retail operations or customer-facing roles, providing foundational experience in sales, customer service, and store operations.

Reporting Structure: Typically reports to a Store Manager, Assistant Manager, or a designated Framing Department Lead. This structure offers direct supervision and guidance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing excellent service and maintaining store presentation. Their role is crucial in converting customer interest into sales and repeat business.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, consultative sales, and retail operations.

• Advancement within Department: Potential to become a lead framer or specialize further in custom design services.

• Cross-Training: Possibility of cross-training in other store departments, such as visual merchandising or inventory management.

• Retail Management Path: With demonstrated performance and interest, potential to move into supervisory or management roles within Michaels stores.

📝 Enhancement Note: This part-time role serves as a strong entry point into the retail operations and sales field. Growth opportunities are tied to mastering core responsibilities, developing customer relationships, and demonstrating a commitment to the company's values and operational standards. The structured environment of a large retailer like Michaels provides a clear, albeit potentially longer, path for career progression.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and focused on sales and service.

Office Location(s): Englewood-9565 E County Line Rd, Englewood, Colorado. This specific store location is the primary work environment.

Workspace Context:

• Customer Interaction: Frequent interaction with customers in a retail sales floor and dedicated framing area.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers, and potentially basic computer systems for order management.

• Team Dynamics: Collaborative and fast-paced environment requiring teamwork to manage customer flow, stocking, and operational tasks. The framing shop may involve specialized tools and processes.

Work Schedule: Part-time, with a requirement for flexibility. Work hours include nights, weekends, and early mornings. The framing shop environment involves specialized equipment like glass cutters and heat presses.

📝 Enhancement Note: The work environment is hands-on and customer-centric. The framing shop area will be a key part of the workspace, requiring careful handling of tools and materials. The combination of climate-controlled public areas and potentially less controlled stock rooms is typical for retail. The explicit mention of outdoor work for tasks like retrieving shopping carts or unloading trucks highlights the varied nature of retail operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or brief in-person interview to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview focusing on customer service skills, sales aptitude, problem-solving abilities, and familiarity with framing or design concepts. This may include a role-playing scenario.

• Skills Assessment: Practical demonstration of basic measuring skills and potentially a brief overview of how they would approach a customer consultation.

• Store Walkthrough: An opportunity to see the store environment and framing area, and potentially meet team members.

Portfolio Review Tips:

• Resume Focus: Highlight customer service achievements, sales successes (even if informal), and any experience with tools or crafts. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Contributed to Y% sales increase in previous role").

• Showcase Problem-Solving: Be ready to describe a time you resolved a customer issue or went above and beyond to ensure customer satisfaction.

• Demonstrate Enthusiasm: Express genuine interest in art, design, and helping customers create meaningful framed pieces.

• Articulate Operational Understanding: Briefly explain your understanding of following procedures and maintaining a tidy, safe workspace.

Challenge Preparation:

• Customer Scenario: Prepare to handle a customer who is unsure about framing options, needs help visualizing the final product, or has a specific budget.

• Product Knowledge (Basic): While extensive framing knowledge isn't expected, show willingness to learn about different frame materials, matting options, and glass types.

• Operational Awareness: Be ready to discuss how you would manage multiple tasks (e.g., serving a customer while also needing to complete a framing order).

📝 Enhancement Note: For this part-time retail role, the "interview process" is likely more focused on assessing soft skills, customer service aptitude, and basic operational awareness rather than complex problem-solving or extensive technical demonstrations. Candidates should prepare to showcase their interpersonal skills and enthusiasm for the creative aspects of the role.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Includes specialized tools for cutting mats, assembling frames, and securing artwork.

• Glass Cutter: For precise cutting of glass or acrylic for framing.

• Heat Press: Likely used for specific framing applications or sealing.

• Cash Register / POS System: For processing sales transactions, managing customer accounts, and handling payments.

• Basic Measuring Tools: Tape measures, rulers, and other precision instruments for accurate order specifications.

Analytics & Reporting:

• While not directly responsible for complex analytics, the Framer will interact with systems that track sales performance, inventory levels, and customer orders.

• Understanding basic sales reports or performance dashboards may be part of ongoing training. CRM & Automation:

• Customer Relationship Management (CRM) System: Potentially used to track customer orders, preferences, and past purchases, facilitating personalized service.

• Inventory Management System: For tracking stock levels of frames, mats, and supplies, and for processing incoming inventory.

• Order Management System: To input, track, and manage custom framing orders from creation to completion.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale operations, custom order management, and specialized framing tools. Proficiency in basic computer skills and a willingness to learn specific retail software are essential. The emphasis is on operational tools that support customer transactions and service delivery.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired to create.

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty.

• Quality & Craftsmanship: Commitment to high standards in custom framing and product presentation.

• Teamwork & Collaboration: Working together to achieve store goals and support one another.

• Efficiency & Accountability: Adhering to procedures, managing time effectively, and taking ownership of responsibilities.

Collaboration Style:

• Customer-First Collaboration: Team members work together to ensure customers receive prompt and helpful service, regardless of the department they initially approach.

• Process-Oriented Support: Supporting colleagues by maintaining organized work areas and assisting with tasks to keep operations running smoothly.

• Knowledge Sharing: Willingness to share best practices or learn from others, particularly regarding framing techniques or customer service approaches.

📝 Enhancement Note: The culture values both the artistic and operational aspects of the business. Team members are expected to be customer-centric, creative, and collaborative, while also adhering to operational standards. This blend is crucial for success in a retail environment like Michaels.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively meeting sales targets while providing in-depth, personalized customer service and design consultation.

• Managing Workflow: Juggling multiple custom framing orders, walk-in customers, and daily operational tasks within a part-time schedule.

• Learning Curve: Quickly mastering framing equipment, design principles, and the company's specific sales and operational processes.

• Customer Expectations: Meeting diverse customer expectations for design, quality, and turnaround time for custom framing projects.

Learning & Development Opportunities:

• Framing Expertise: Develop specialized skills in custom framing, matting, and artwork preservation.

• Sales & Design Skills: Enhance consultative selling techniques and gain experience in art and design consultation.

• Retail Operations: Gain comprehensive experience in retail sales, customer service, inventory management, and visual merchandising.

• Company-Specific Training: Access to Michaels' training programs for product knowledge, sales techniques, and operational procedures.

📝 Enhancement Note: The challenges presented are typical for a retail sales role with specialized responsibilities. The growth opportunities are geared towards skill acquisition in both creative and operational domains, with a clear path for advancement within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Scenario: "A customer comes in with a valuable but oddly shaped piece of art and is unsure how to frame it. How would you approach this consultation to ensure they feel confident in your recommendation and the final product?"

• Sales Approach: "Describe your experience in sales. How do you build rapport with customers and identify their needs to recommend the right product or service?"

• Problem-Solving: "Imagine you have a backlog of framing orders and a new rush order comes in. How would you prioritize and manage your workload to meet deadlines?"

Company & Culture Questions:

• "What interests you about working at Michaels, and specifically in the custom framing department?"

• "How do you contribute to a positive team environment?"

• "Describe a time you demonstrated attention to detail in a previous role." Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to discuss specific examples from your resume that demonstrate customer service, sales, problem-solving, or any relevant technical skills.

• Highlight Relevant Experience: Focus on any experience where you've helped customers find solutions, worked with tools, or managed tasks with precision.

• Express Enthusiasm for Art/Design: Convey your passion for creativity and helping customers bring their artistic visions to life.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong interpersonal skills, a customer-centric mindset, basic problem-solving abilities, and enthusiasm for the creative aspects of the role. Candidates should be ready to articulate how their existing skills can be applied to the responsibilities of a part-time framer.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with tools, crafts, or detailed work. Use keywords from the job description like "customer service," "sales," "framing," and "attention to detail."

• Prepare Your Narrative: Be ready to discuss specific examples of how you've built customer relationships, solved problems, or demonstrated strong organizational skills in past roles.

• Research Michaels: Familiarize yourself with Michaels' brand, its commitment to creativity, and its products. Understand the importance of the custom framing department to the overall customer experience.

• Practice Your Interview Responses: Rehearse answers to common retail and customer service interview questions, focusing on positive framing and clear communication.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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