Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Cambridge, MA, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 15, 2026

Experience Level: Entry-level to 2 years

Remote Status: On-site

🚀 Role Summary

• Focuses on building strong customer relationships by providing expert custom framing solutions that align with customer needs and artistic vision.

• Drives sales and production targets through effective consultation and upselling of framing products and services.

• Ensures operational excellence by adhering to Standard Operating Procedures (SOPs) for sales, production, and store maintenance.

• Contributes to a positive and efficient retail environment through excellent customer service, merchandising, and general store upkeep.

• Acts as a brand ambassador, embodying company values and promoting a creative and welcoming atmosphere for all customers.

📝 Enhancement Note: While the title is "Part Time Framer," the role encompasses significant customer-facing responsibilities, sales targets, and operational duties typical of a retail environment. The emphasis on "building customer relationships" and "delivering sales and production results" suggests a proactive sales and service approach is critical, not just technical framing skills.

📈 Primary Responsibilities

• Engage customers proactively using the Elevated ABC Deliver methodology to understand their framing needs and recommend personalized solutions.

• Execute custom framing orders with a high degree of quality, precision, and adherence to timelines, ensuring customer satisfaction.

• Maintain the readiness and visual appeal of the ready-made frame department, including SISO (Shop In, Ship Out) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers, locating products, and ensuring the store is well-merchandised and stocked.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

• Support company initiatives for shrink reduction and safety, maintaining a secure and hazard-free work environment.

• Foster positive interactions, demonstrating respect, positivity, and commitment to organizational values, serving as a role model for colleagues.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Accurately operate the cash register and execute all cash handling procedures according to company standards.

• Assist with and execute Omni-channel processes, ensuring a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities highlight a blend of technical framing skills, customer engagement, sales, and general retail operations. The explicit mention of "Elevated ABC Deliver" implies a structured sales and customer interaction model that candidates should be prepared to adopt.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for retail roles, though not explicitly stated as a minimum requirement.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Basic computer skills for system navigation and potential order entry.

• Basic measuring skills for accurate framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a focus on building rapport and providing solutions.

• Familiarity with retail operations, including merchandising and general store upkeep.

• Ability to perform physical requirements including standing, lifting, and reaching. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or solution-selling capacity.

• Experience selling products and/or services to customers, demonstrating persuasive and consultative selling techniques.

• Familiarity with custom framing processes or an artistic background.

• Experience with cash handling and point-of-sale (POS) systems.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" clearly delineate essential versus advantageous qualifications. The emphasis on "basic" skills suggests that comprehensive training will be provided for technical framing aspects, but a foundational understanding of retail and customer interaction is key.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be required for an entry-level framing role, candidates should be prepared to discuss past experiences demonstrating key skills.

• Examples of successful customer interactions where solutions were provided or sales were made.

• Instances where attention to detail and accuracy were critical to task completion.

• Any personal projects or experiences showcasing creativity, design sense, or craftsmanship. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is paramount.

• Ability to follow documented processes for order taking, production, and customer service.

• Willingness to learn and apply new operational workflows and merchandising standards.

📝 Enhancement Note: For this role, a traditional "process portfolio" is less likely. Instead, candidates should be ready to articulate their understanding and application of established processes through behavioral interview questions and by referencing past retail or customer service experiences. The focus is on demonstrating an ability to learn and execute defined procedures.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour. This range reflects the part-time nature of the role and the entry-level to intermediate skill set required.

Benefits:

• 401(k) with employer match: A retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible employees.

• Telemedicine Services: Convenient access to remote medical consultations.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continued education and professional development.

• Adoption Assistance: Financial support for employees welcoming a new child.

• Employee Discounts: Significant discounts on Michaels products and services.

• Access to partner discount programs.

Working Hours: This is a part-time position. While specific hours are not detailed, typical retail part-time roles involve flexible scheduling, including nights, weekends, and early mornings, as stated in the work environment section. The total weekly hours are not explicitly capped but are understood to be less than full-time.

📝 Enhancement Note: The salary range is provided as a specific hourly rate, common for part-time retail positions. The benefits listed are extensive and are a significant draw for retail roles, indicating Michaels' commitment to employee well-being. The "Total Base Pay Range" is explicitly stated, offering clear compensation expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty retailer of arts and crafts supplies in North America, catering to a wide range of creative interests from DIY enthusiasts to professional artists.

Company Size: Over 1,300 stores across North America, indicating a large, established retail footprint. This size suggests a structured operational framework and opportunities for a diverse customer base.

Founded: 1973. With decades of history, Michaels has established itself as a leader in its market, implying a stable and experienced corporate structure. Headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of a store team, likely reporting to a Store Manager or an Assistant Store Manager, with direct supervision from a Framing Department Lead or a senior associate if applicable.

• Collaboration is expected with fellow sales associates, stock associates, and potentially visual merchandisers.

• Cross-functional collaboration will involve assisting customers across different departments and supporting Omni-channel fulfillment processes. Methodology:

• Data-driven decision-making for inventory and sales, though this role is more focused on execution.

• Emphasis on customer engagement and relationship building as a core sales strategy.

• Adherence to established SOPs for consistent service delivery and operational efficiency.

• Focus on creating an inspiring and accessible environment for creative pursuits.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is centered around creativity, customer engagement, and operational efficiency within a large retail network. The emphasis on "joy of creativity" and community building is a key cultural differentiator.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations spectrum, specifically focused on the custom framing department. It provides foundational experience in customer service, sales, technical craft skills, and retail process execution.

Reporting Structure: The Framer will typically report to the Store Manager or Assistant Manager, with direct oversight from a Framing Department Lead or a senior team member responsible for custom framing operations.

Operations Impact: While not directly managing large-scale operations, the Framer's impact is significant on the customer experience within the framing department. High-quality framing services, excellent customer engagement, and efficient order fulfillment directly contribute to customer satisfaction, repeat business, and the store's overall revenue and reputation. Adherence to SOPs also contributes to operational consistency and efficiency across the store.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering techniques in matting, framing, glass cutting, and design consultation.

• Sales Proficiency: Develop consultative selling skills and learn how to effectively present product value and upsell to increase transaction value.

• Retail Operations Expertise: Gain experience in various facets of retail operations, including merchandising, inventory management, cash handling, and Omni-channel fulfillment.

• Advancement: Potential to move into roles such as Senior Framer, Department Lead, Assistant Store Manager, or other specialized retail positions within Michaels, depending on performance and expressed interest.

📝 Enhancement Note: The growth path emphasizes developing specialized craft skills and sales acumen, with clear potential for advancement within the retail management hierarchy. Michaels' structure supports progression from associate-level roles to leadership positions.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor and the dedicated framing shop area within the store.

Office Location(s): The specific store is located at 37 White St, Cambridge, MA. This is a customer-facing retail environment.

Workspace Context:

• The framing shop environment involves working with tools such as glass cutters and heat presses, requiring careful attention to safety protocols.

• The retail floor requires constant customer interaction and movement.

• While most public areas are climate-controlled, some stock rooms may not be.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

Work Schedule: This is a part-time position. Working hours will include nights, weekends, and potentially early mornings, aligning with typical retail operating hours. Flexibility is expected to meet business needs.

📝 Enhancement Note: The work environment is dynamic and customer-focused, with specific safety considerations for the framing shop. The need for flexibility in scheduling is a key aspect for part-time retail roles.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume, followed by a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: A one-on-one interview with the Store Manager or Framing Lead. This will likely involve behavioral questions to assess customer service skills, problem-solving abilities, and cultural fit.

• Skills Assessment (Informal): The interviewer may ask about experience with framing equipment, measuring, or describe scenarios where candidates would need to apply these skills.

• Store Walkthrough: Potentially a brief tour of the store and framing area, with opportunities to ask questions.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss:

  • Specific examples of excellent customer service you've provided.

  • Situations where you solved a customer's problem or met a unique need.

  • Any experience you have with tools, crafting, or detailed work.

  • How you approach learning new technical skills or procedures.

  • Examples of how you've contributed to a positive team environment. Challenge Preparation:

• Be ready to answer hypothetical questions about customer interactions, such as:

  • "A customer is unsure about the best framing option for a valuable piece of art. How would you help them?"
  • "How would you handle a situation where a customer is unhappy with a framing order?"
  • "Describe a time you had to work quickly to complete a task accurately."

• Understand and be prepared to discuss the importance of SOPs and safety protocols in a retail environment.

📝 Enhancement Note: The interview process is likely to be practical and focused on assessing customer service aptitude, a willingness to learn technical skills, and alignment with Michaels' values. Candidates should be ready to speak about past experiences that demonstrate these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Specific machinery used for cutting mats, assembling frames, and potentially mounting artwork.

• Glass Cutter: Essential tool for precision cutting of glass or acrylic for frames.

• Heat Press: May be used for specific mounting or finishing techniques.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing.

Analytics & Reporting:

• POS System: For processing transactions, managing sales data, and potentially tracking custom order details.

• Inventory Management Systems: Used for tracking stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM) aspects: Implicit through building customer relationships and potentially tracking custom order history.

• Omni-channel Fulfillment Tools: Software/systems used to manage online orders for in-store pickup or shipping.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale operations and specialized framing equipment. While advanced CRM or automation tools are unlikely for this role, an understanding of how these systems support retail operations is beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and providing exceptional service to foster loyalty and satisfaction.

• Creativity & Inspiration: Encouraging a passion for arts and crafts and helping customers bring their creative visions to life.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions with attention to detail.

• Teamwork & Respect: Fostering a collaborative environment where all team members are valued and supported.

• Efficiency & Accountability: Adhering to operational procedures and taking ownership of tasks to ensure smooth store operations.

Collaboration Style:

• Open communication and mutual support among store team members.

• Willingness to assist colleagues with customer needs or operational tasks.

• Collaborative approach to problem-solving and ensuring the best customer outcome.

• Sharing knowledge and best practices, particularly within the framing department.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational discipline, centered around customer satisfaction and team collaboration.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Speed and Quality: Efficiently completing framing orders while maintaining the high-quality craftsmanship expected for custom pieces.

• Customer Consultation: Effectively guiding customers through a wide range of choices (mats, frames, glass types) to find the perfect solution.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and tools safely and proficiently.

• Physical Demands: Managing the physical requirements of the job, including standing for long periods and lifting heavy items.

• Adapting to Retail Pace: Thriving in a fast-paced retail environment with fluctuating customer traffic and diverse demands.

Learning & Development Opportunities:

• Framing Certification/Training: Potential for advanced training in custom framing techniques and design.

• Sales Training: Opportunities to enhance consultative selling skills and learn effective sales strategies for custom products.

• Retail Management Exposure: Understanding store operations from a broader perspective, which can lead to leadership development.

• Cross-Training: Opportunities to learn about other departments within the store.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized department, offering a clear path for skill development and career progression within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is indecisive about their framing choice?"

• Problem-Solving: "Imagine a customer needs a frame by tomorrow, but our standard turnaround is three days. What steps would you take?" "What would you do if you discovered a mistake on a custom framing order before it was given to the customer?"

• Technical Aptitude: "Describe your comfort level with using tools or operating machinery." "What is your approach to learning new technical skills?"

Company & Culture Questions:

• "What do you know about Michaels and our mission?"

• "Why are you interested in custom framing?"

• "How do you contribute to a positive team environment?"

• "What does 'customer service' mean to you in a retail setting?" Portfolio Presentation Strategy:

• Instead of a formal portfolio, prepare to discuss:

  • Key achievements: Highlight instances where you exceeded customer expectations, successfully sold a product/service, or improved a process.
  • Skills demonstration: Be ready to talk about your experience with tools, attention to detail, and problem-solving.
  • Personal projects: If you have relevant hobbies or personal projects (e.g., art, crafting, DIY), be prepared to discuss them to showcase your passion and skills.
  • Adherence to Process: Emphasize your understanding of and commitment to following procedures and safety guidelines.

📝 Enhancement Note: Interview preparation should focus on demonstrating excellent customer service, a willingness to learn and apply technical skills, and a positive attitude aligned with Michaels' creative and team-oriented culture.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any prior retail roles, and any mention of hands-on work, crafting, or attention to detail. Use keywords like "customer engagement," "sales support," "merchandising," and "operational efficiency."

• Portfolio Preparation: Prepare to speak about specific examples of your customer service skills, problem-solving abilities, and any experience with tools or detailed work. While no formal portfolio is required, have anecdotes ready.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral examples that showcase your strengths in customer interaction, teamwork, and learning new skills. Practice articulating your understanding of Michaels' values.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its role in the arts and crafts market. Understand the importance of the custom framing department to the overall customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.