Part-time Framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Brighton, Michigan, United States

Job Type: Part time

Category: Retail Operations

Date Posted: September 11, 2026

Experience Level: Entry Level / 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This part-time Framer role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Responsibilities include building strong customer relationships, understanding their needs, and translating them into high-quality custom framing solutions.

• The position requires proficiency in operating framing equipment, handling transactions accurately, and maintaining visual merchandising standards for both custom and ready-made framing areas.

• This role also involves contributing to overall store operations, including stocking, inventory management, and ensuring a safe and inviting shopping environment for all customers.

📝 Enhancement Note: While the provided data indicates "Brighton, Colorado" derived from coordinates, the job description explicitly states "Store - DET-BRIGHTON, MI" and mentions "Michaels.com" and "Michaels.ca," strongly suggesting a Michigan location. This enhanced description will proceed with Brighton, Michigan as the primary location. The role is firmly rooted in retail operations with a specialized focus on custom framing services.

📈 Primary Responsibilities

• Actively engage with customers to understand their custom framing needs and preferences, offering expert advice and design solutions.

• Execute the custom framing process from design consultation to final product creation, ensuring high-quality craftsmanship and timely order fulfillment.

• Operate and maintain framing equipment, including mat cutters, saws, and assembly tools, adhering to all safety protocols and Standard Operating Procedures (SOPs).

• Process customer transactions accurately and efficiently using the Point of Sale (POS) system, including cash handling, returns, and exchanges.

• Manage and maintain the ready-made frame department, ensuring visual merchandising standards are met and inventory is accurately stocked and organized.

• Assist with general store operations, including receiving truck shipments, stocking merchandise, and maintaining a clean, safe, and clutter-free store environment.

• Support Omni-channel initiatives, such as fulfilling online orders and assisting customers with in-store pickup.

• Contribute to shrink reduction and safety programs by adhering to company policies and procedures.

• Foster positive customer relationships by providing friendly, helpful service, and assisting customers in locating products and finding solutions.

📝 Enhancement Note: The core responsibilities emphasize a blend of specialized framing skills, direct customer sales and service, and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, requiring the candidate to be proactive in relationship building and solution selling.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

• Experience in custom framing, art, or design is a strong plus but not strictly required for entry-level. Required Skills:

• Basic computer skills for operating POS systems and potentially internal communication platforms.

• Proficient measuring skills for accurate order specifications and material cutting.

• Ability to operate framing equipment (e.g., mat cutters, saws) and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to build rapport and engage customers in a sales-oriented environment.

• Basic cash handling and transaction processing skills.

• Ability to understand and adhere to Standard Operating Procedures (SOPs) and company policies.

• Physical stamina for standing for extended periods, bending, lifting, and carrying items up to a certain weight. Preferred Skills:

• Previous retail sales experience, particularly in custom framing or art services.

• Experience in visual merchandising and maintaining store appearance.

• Familiarity with inventory management principles and stock replenishment processes.

• Sales experience, with a proven ability to upsell and provide consultative solutions.

• Ability to work collaboratively within a team environment.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are crucial. The emphasis on basic computer and measuring skills, along with the ability to operate framing equipment, defines the foundational technical requirements. Preferred skills like retail sales and customer selling experience indicate a pathway for growth and higher performance within the role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are expected to demonstrate their understanding of sales processes and customer interaction.

• Candidates should be prepared to discuss past experiences that showcase their ability to solve customer problems, handle transactions, and contribute to a positive store environment.

• For candidates with framing experience, examples of completed custom framing projects (photos) can be beneficial but are not mandatory. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) is critical. This includes SOPs for customer engagement, sales transactions, framing production, safety, and inventory management.

• Candidates should be ready to discuss how they would follow established processes to ensure quality, efficiency, and compliance in their daily tasks.

• Familiarity with Omni-channel processes, such as online order fulfillment and in-store pickup, is a plus.

📝 Enhancement Note: For an entry-level, part-time role like this, the focus is less on a formal portfolio and more on demonstrating an understanding of core retail processes and customer service through interview responses. The ability to articulate how one would follow SOPs is paramount.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in the Brighton, Michigan area with entry-level experience, the estimated hourly wage is likely between $12.00 - $16.00 USD. This range accounts for the specialized skills involved in custom framing and the retail environment.

• A precise range would depend on the specific hiring manager's discretion, the candidate's direct experience, and local market conditions. Benefits:

• Core Benefits:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Additional Perks:

  • Tuition assistance

  • Adoption assistance

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position, with typical hours ranging from 15-25 hours per week.

• Work hours include nights, weekends, and early mornings, aligning with retail operational needs and customer traffic. Flexibility is expected to cover various shifts.

📝 Enhancement Note: The salary estimate is based on typical entry-level retail positions in Michigan, adjusted for the specialized framing component. The provided list of benefits is extensive, indicating Michaels' commitment to employee well-being, though eligibility for some benefits may be tied to employment status and hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America). This large scale means established processes, structured training, and opportunities for interaction with a diverse customer base.

Founded: 1973. With a long history, Michaels has a well-defined brand identity and operational framework, built on fostering creativity and celebration.

Team Structure:

• The Framer will likely be part of a store-level team, reporting to the Framing Manager or Store Manager.

• Collaboration will be essential with fellow sales associates, stock associates, and potentially visual merchandisers.

• Cross-functional interaction will primarily occur within the store environment, focusing on customer service, sales, and operational efficiency. Methodology:

• Data Analysis & Insights: While not a data-intensive role, the Framer will use sales data (e.g., POS reports) to understand performance and customer trends.

• Workflow Planning & Optimization: Adherence to SOPs is key, with opportunities to suggest minor improvements within established guidelines.

• Automation & Efficiency: Utilizing POS systems and potentially digital tools for order management contributes to operational efficiency.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a leader in creative supplies, emphasizing a culture that supports creativity, customer engagement, and community. The company's size and longevity suggest a stable work environment with structured training programs.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with specialized function. This role serves as a foundational position within the retail operations framework of Michaels, offering hands-on experience in customer service, sales, and a specific craft.

Reporting Structure: Typically reports to a Framing Manager or Store Manager, with direct oversight from supervisors on duty.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and by driving overall store traffic and sales through excellent customer service. They also contribute to brand perception by delivering quality products and a positive customer experience.

Growth Opportunities:

• Operations Skill Advancement: Opportunity to become a lead framer, gaining more responsibility in training, production management, and inventory control within the framing department.

• Learning & Development: Potential to cross-train in other store departments (e.g., merchandising, customer service) to broaden retail operational skills.

• Leadership Potential: With demonstrated performance and leadership capabilities, advancement into supervisory roles (e.g., Assistant Store Manager) within Michaels is possible over time.

📝 Enhancement Note: For a part-time, entry-level role, growth is typically within the store structure. The emphasis is on mastering the current role, demonstrating reliability, and developing core retail competencies, which then opens doors to more senior positions within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic and customer-facing, with distinct areas for customer interaction, product display, and a dedicated framing workshop.

Office Location(s): Brighton, Michigan. The specific store location is 8389 W Grand River Ave. This is a standard retail store environment.

Workspace Context:

• The workspace includes a public retail floor for customer interaction and sales, and a dedicated framing shop area equipped with specialized tools.

• The framing shop environment involves working with tools, materials, and potentially adhesives or sealants, requiring attention to detail and safety.

• Collaboration opportunities exist with other team members on the sales floor and within the framing department to ensure smooth operations and customer satisfaction.

Work Schedule: Flexible scheduling is a key characteristic of this part-time role. This includes availability for nights, weekends, and early mornings. The schedule will be determined based on store needs and associate availability.

📝 Enhancement Note: The work environment is typical of a retail store, with the added dimension of a specialized workshop for framing. This requires adaptability to both customer-facing interactions and hands-on production tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: An online application followed by a potential phone screen to assess basic qualifications and interest.

• In-Person Interview: Typically involves an interview with the Store Manager or Framing Manager. This may include behavioral questions and scenario-based questions to assess customer service skills, problem-solving abilities, and understanding of retail operations.

• Skills Assessment: Practical demonstration of basic measuring skills and potentially a brief discussion about operating framing equipment if experience is indicated.

• Final Evaluation: Assessment of cultural fit, reliability, and enthusiasm for the role and company.

Portfolio Review Tips:

• For this role, a formal portfolio is generally not required. However, candidates should be prepared to discuss:

  • Their approach to customer service and building relationships.

  • Examples of how they have handled challenging customer situations or resolved issues.

  • Their understanding of sales processes and how they would approach selling custom framing solutions.

  • Any prior experience with framing, art, or craft-related activities. Challenge Preparation:

• Be ready to answer questions about how you would handle a customer who is unsure about framing options, or a situation where a custom framing order is delayed.

• Prepare to discuss your understanding of safety protocols in a workshop environment.

• Think about how you would contribute to a positive team atmosphere and ensure the store remains well-merchandised and inviting.

📝 Enhancement Note: The interview process will likely focus on assessing soft skills related to customer service, sales aptitude, and operational awareness rather than extensive technical expertise or a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, saws, assembly tools, potentially heat presses or specialized mounting equipment.

• Glass Cutter: For precise glass cutting for frames.

• Cash Register/POS System: For processing sales transactions, managing inventory, and handling customer data.

• Measuring Tools: Tape measures, rulers, and other precision measuring devices.

Analytics & Reporting:

• POS system reporting for sales performance, inventory levels, and transaction details. CRM & Automation:

• While not a direct CRM role, the POS system may have basic customer data management capabilities.

• Omni-channel systems for managing online orders and in-store pickup processes.

📝 Enhancement Note: The technology stack is centered around point-of-sale systems for transactions and operational management, alongside specialized tools for the custom framing craft. Emphasis is on functional use rather than advanced analytics.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels celebrates creativity and encourages team members to share this passion with customers.

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount.

• Teamwork & Collaboration: Working together to achieve store goals and support one another.

• Integrity & Respect: Upholding ethical standards and treating all individuals with respect.

• Efficiency & Quality: Striving for high-quality work and efficient processes in all tasks.

Collaboration Style:

• Open and supportive, encouraging team members to assist each other in serving customers and completing tasks.

• Emphasis on clear communication, especially regarding customer orders, inventory needs, and operational issues.

• Regular interaction with customers is a core aspect, requiring a friendly and approachable demeanor.

📝 Enhancement Note: Michaels promotes a culture that values creativity, customer satisfaction, and teamwork. For a Framer, this translates to being helpful, knowledgeable, and collaborative in ensuring a positive experience for both customers and colleagues.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Customer Service and Production: Effectively managing time to provide excellent customer service on the floor while also completing custom framing orders accurately and on time.

• Handling Diverse Customer Needs: Assisting customers with a wide range of artistic tastes and budget constraints for custom framing.

• Physical Demands: The role requires physical stamina for standing, lifting, and working with tools, which can be challenging for some.

• Learning Specialized Skills: Mastering the intricacies of custom framing, including mat cutting, joinery, and preservation techniques, requires practice and attention to detail.

Learning & Development Opportunities:

• Framing Skill Mastery: Developing expertise in custom framing techniques, materials, and design principles.

• Sales & Customer Engagement: Enhancing sales skills through customer interaction and understanding customer needs.

• Retail Operations: Gaining broader experience in store operations, merchandising, and inventory management.

• Potential for Advancement: Opportunity to progress into lead framer roles or other supervisory positions within Michaels stores.

📝 Enhancement Note: The primary challenges revolve around time management and skill development. Growth opportunities are focused on deepening expertise in framing, sales, and general retail operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you went above and beyond to help a customer. What was the situation, and what was the outcome?" (Assesses customer service skills and proactive problem-solving.)

• "How would you approach a customer who is unsure about the best framing options for their artwork?" (Tests consultative selling and design sensibility.)

• "Imagine you have a custom framing order due today, but a customer on the floor needs immediate assistance with a complex request. How would you prioritize?" (Evaluates time management and prioritization skills.)

• "What experience do you have with tools or equipment similar to those used in framing?" (Gauges technical aptitude and familiarity with workshop environments.) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Assesses research and cultural alignment.)

• "How do you handle feedback or constructive criticism from a supervisor?" (Evaluates coachability and professionalism.)

• "Why are you interested in a part-time role, and what are your career aspirations within retail?" (Understands motivations and long-term potential.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, be prepared to verbally "walk through" examples of your customer service successes or any framing projects you've completed.

• For framing examples, if you have photos, be ready to describe the project, the materials used, and the customer's satisfaction.

• Focus on articulating your understanding of the framing process and your ability to translate customer vision into a tangible product.

📝 Enhancement Note: Interview preparation should focus on highlighting customer service skills, problem-solving abilities, willingness to learn, and an understanding of the retail environment and the specific demands of the framing department.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Emphasize skills like measuring, operating tools, and problem-solving. Use keywords from the job description such as "customer service," "sales," "framing," and "retail."

• Prepare for Behavioral Questions: Anticipate questions about customer interactions, problem-solving, teamwork, and handling pressure. Prepare specific examples using the STAR method (Situation, Task, Action, Result).

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly the custom framing services. Understand their commitment to creativity and customer experience.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the role, highlighting your enthusiasm for art, customer service, and your ability to learn new skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.