Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Jacksonville, Florida, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: August 24, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is crucial for driving customer engagement and sales within the custom framing department, requiring a blend of artistic aptitude and customer service excellence.

• Responsible for end-to-end custom framing project management, from initial customer consultation to final product delivery, ensuring quality and customer satisfaction.

• Plays a key role in maintaining store presentation and operational efficiency, contributing to overall retail success and a positive shopping environment.

• Supports broader retail operations, including inventory management, merchandising, and point-of-sale (POS) transactions, ensuring seamless customer experiences.

📝 Enhancement Note: This role, while titled "Framer," encompasses significant retail operations responsibilities. The "Part Time" nature suggests a focus on specific shifts or tasks within the framing department and general store support, rather than a full-time, dedicated framing specialist role. The emphasis on "building customer relationships" and "sales and production results" indicates a strong sales component.

📈 Primary Responsibilities

• Customer Consultation & Design:

  • Engage with customers to understand their framing needs, preferences, and artistic vision using the "Elevated ABC Deliver" methodology.
  • Provide expert design advice on matting, framing materials, and display options to create compelling custom framing solutions.
  • Build strong customer relationships through personalized service, fostering loyalty and repeat business.

• Production & Quality Control:

  • Accurately measure artwork and select appropriate materials for custom framing orders.
  • Operate framing equipment, including mat cutters and assembly tools, to produce high-quality framed items.
  • Ensure all framing orders are completed to standard and delivered on time, meeting customer expectations.
  • Maintain a high level of craftsmanship and attention to detail in all framing projects.

• Retail Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring products are attractively displayed and well-stocked.
  • Execute directed replenishment and "Simply In, Stock Out" (SISO) processes for framing supplies and related merchandise.
  • Assist with truck unloads and stocking processes, adhering to company standards and timelines.
  • Ensure a safe, clean, and clutter-free store environment, including the frame shop area.

• Sales & Transaction Management:

  • Achieve sales and production targets for the custom framing department.
  • Operate the cash register and execute cash handling procedures with accuracy and adherence to standards.
  • Assist with Omni-channel processes, such as fulfilling online orders or assisting with in-store pickup.
  • Acknowledge customers, help locate products, and provide solutions to enhance their shopping experience.

• Adherence to Standards:

  • Comply with all Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and operational consistency.

  • Support company shrink and safety programs, actively participating in loss prevention and maintaining a secure work environment.

  • Interact positively and respectfully with colleagues and customers, embodying company values and serving as a role model.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction for sales and design, coupled with hands-on production and general retail support. The reference to "Elevated ABC Deliver" suggests a specific sales methodology to be employed for customer engagement.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

• 📝 Enhancement Note: While not explicitly stated, a strong understanding of art principles, color theory, and design aesthetics would be highly beneficial for the custom framing aspect of this role. Experience:

• 0-2 years of experience in a customer-facing role, with a focus on sales or service.

• Experience in custom framing, art handling, or a related creative field is a plus. Required Skills:

• Customer Service Excellence: Ability to build rapport, actively listen, and provide solutions to meet customer needs.

• Basic Measuring & Calculation Skills: Essential for accurate custom framing order processing.

• Equipment Operation: Proficiency in operating framing equipment, glass cutters, and heat presses.

• Basic Computer Skills: For order entry, POS operations, and potential system navigation.

• Sales Acumen: Ability to drive sales through product knowledge and consultative selling.

• Merchandising & Stocking: Skills in maintaining visual standards and managing inventory.

• Cash Handling: Accuracy and adherence to procedures for all financial transactions.

• Adherence to SOPs: Ability to follow established procedures and company policies.

Preferred Skills:

• Retail Sales Experience: Proven track record of achieving sales targets in a retail environment.

• Product/Service Sales Experience: Experience in consultative selling of products or services.

• Art/Design Knowledge: Understanding of art presentation, matting techniques, and framing aesthetics.

• Omni-channel Process Familiarity: Experience with integrated online and in-store retail operations.

📝 Enhancement Note: The required skills lean towards foundational retail competencies, with an emphasis on customer interaction and basic operational tasks. The preferred skills indicate a desire for candidates who can immediately contribute to sales and design aspects of the framing service.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested, candidates are encouraged to prepare examples of their work or demonstrate their understanding of the framing process.

• Ability to articulate the steps involved in creating a custom framing solution, from initial customer consultation to final product assembly.

• Examples of how they have successfully upsold or cross-sold products/services to enhance customer value.

• Demonstration of attention to detail and quality control in previous work, even if not directly framing-related.

• Understanding of how to manage inventory and maintain visual merchandising standards within a retail setting. Process Documentation:

• Familiarity with Standard Operating Procedures (SOPs) and the ability to follow them consistently.

• Understanding of workflow for custom framing orders, including order entry, production, and customer pick-up.

• Experience with point-of-sale (POS) systems for transaction processing.

• Awareness of inventory management processes, including stocking and replenishment.

📝 Enhancement Note: Given the role's nature and experience level, a formal portfolio is less critical than demonstrating practical understanding and a readiness to learn. The focus will be on how candidates approach processes, manage tasks, and communicate their capabilities.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time retail position, the hourly wage is likely to be competitive within the Jacksonville, FL retail market for entry-level to intermediate roles. Based on industry benchmarks for similar part-time retail associate roles with specialized responsibilities (like framing), a typical range could be between $12.00 - $17.00 per hour.

• 📝 Enhancement Note: This estimate is based on general retail wages in Jacksonville, FL, considering the part-time nature and the blend of general retail duties with specialized framing tasks. Actual compensation will depend on experience, performance, and specific store policies. Benefits:

• Core Benefits:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Telemedicine services

• Health & Wellness:

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Flexible spending accounts (FSAs)
  • Commuter benefits

• Development & Support:

  • Tuition assistance
  • Adoption assistance

• Employee Perks:

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position.

• Work hours include nights, weekends, and early mornings, as dictated by store operational needs and customer traffic.

• Flexibility in scheduling is expected to cover various shifts and peak retail periods.

📝 Enhancement Note: The provided benefits package is comprehensive for a part-time retail role, indicating Michaels' commitment to employee well-being and development, even for non-full-time positions. The emphasis on flexible scheduling is typical for retail environments.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Specialty Retail (Custom Framing)

Company Size: Large (over 1,000 employees, based on The Michaels Companies Inc. structure with over 1,300 stores).

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The Framer will be part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, or a designated Framing Department Lead).

• Will collaborate closely with fellow sales associates, cashiers, and potentially visual merchandisers.

• Cross-functional collaboration extends to supporting other departments within the store as needed, and potentially with corporate teams for Omni-channel fulfillment. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions, particularly within the framing department.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, production, and store operations.

• Data-Driven Merchandising: Utilizing merchandising standards and replenishment processes to ensure product availability and store appeal.

• Team Collaboration: Encouraging a supportive environment where team members assist each other to meet store objectives.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a leader in the arts and crafts industry, fostering creativity and celebration. The culture likely emphasizes a helpful, creative, and customer-focused environment, with a structured approach to retail operations.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level to Junior Associate (Retail Operations / Custom Framing)

Reporting Structure: Reports to store management (e.g., Assistant Store Manager, Framing Department Lead). This role is operational and customer-facing, with direct supervision.

Operations Impact: The Framer directly impacts revenue through custom framing sales and general store sales. Their role in maintaining store presentation and customer service quality influences overall customer satisfaction and store performance. Efficient production of framing orders is key to meeting sales targets and customer expectations.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing design, techniques, and equipment operation, potentially leading to a Senior Framer or Framing Specialist role.

• Retail Management Track: Progress into roles like Key Holder, Assistant Store Manager, or Store Manager by demonstrating leadership, operational proficiency, and sales success.

• Cross-Departmental Expertise: Gain experience in other store areas (e.g., merchandising, inventory) to become a well-rounded retail professional.

• Corporate Opportunities: With significant experience and demonstrated aptitude, potential exists for roles in corporate merchandising, training, or operations support, though this is less common directly from a part-time framing role.

📝 Enhancement Note: This role serves as a solid foundation for a career in retail operations. Growth is typically lateral within the store or upward into supervisory/management roles, with specialization in framing being a distinct path.

🌐 Work Environment

Office Type: Public retail store setting.

Office Location(s): Jacksonville-6001 Argyle Forrest Blvd Ste 25, Jacksonville, Florida.

Workspace Context:

• The primary workspace is a retail sales floor and a dedicated custom framing area.

• The framing shop involves tools like glass cutters and a heat press, requiring adherence to safety protocols.

• Stock rooms may or may not be climate controlled, and some outdoor work might be involved during truck unloads.

• The environment is customer-facing, requiring constant interaction and a positive attitude.

• Work hours include nights, weekends, and early mornings. Work Schedule:

• Part-time schedule, with hours varying based on business needs.

• Flexibility is crucial to accommodate customer traffic, inventory tasks, and operational demands.

• The role requires standing for long periods and performing physical tasks such as bending, lifting, and reaching.

📝 Enhancement Note: The work environment is dynamic and physically active, typical of a retail setting. The framing area presents unique operational considerations regarding tools and materials.

📄 Application & Portfolio Review Process

Interview Process:

1. Application Submission: Submit resume and complete the online application.

2. Initial Screening: HR or hiring manager reviews applications for basic qualifications.

3. Phone/Video Interview: A brief interview to assess customer service skills, availability, and initial fit.

4. In-Person Interview: This will likely involve:

• A discussion about your experience, customer service philosophy, and interest in framing.
• Situational questions related to handling customer issues, sales scenarios, and operational tasks.
• A demonstration of basic measuring skills or a discussion about your understanding of framing processes.
• A tour of the store and framing area, potentially meeting team members.

1. Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• For this role, a formal portfolio isn't mandatory, but be prepared to discuss:

  • Any personal projects involving framing or art presentation.

  • Your understanding of design principles (color, composition, style).

  • How you approach customer consultations to understand their needs.

  • Examples of how you have handled customer inquiries or resolved issues in previous roles.

  • Your comfort level with tools and operating equipment. Challenge Preparation:

• Be ready to discuss how you would approach a customer looking for framing advice.

• Consider scenarios where you might need to upsell or recommend premium options.

• Think about how you would ensure accuracy when taking custom order measurements.

• Be prepared to discuss your availability and flexibility for a part-time retail schedule.

📝 Enhancement Note: The interview process will likely focus on assessing customer interaction skills, basic operational competence, and an aptitude for the specific framing tasks. Practical demonstrations or discussions about problem-solving will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, assembly tools, possibly a heat press and glass cutters.

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially inventory lookup.

• Basic Measuring Tools: Tape measures, rulers, calipers.

• Computer/Tablet: For accessing company systems, order entry, and potentially online training modules.

Analytics & Reporting:

• While direct involvement in complex analytics is unlikely for this role, understanding basic sales reports or inventory counts may be part of daily tasks.

• Familiarity with how sales performance is tracked and how inventory levels impact product availability. CRM & Automation:

• The POS system may have CRM-like functionalities for customer purchase history.

• Awareness of Omni-channel processes implies interaction with systems that connect online and in-store sales.

📝 Enhancement Note: The technology stack is typical for a retail environment, with a specific emphasis on the tools required for the custom framing process itself. The primary interaction will be with POS systems and physical tools.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels encourages a culture where creativity is celebrated, and team members can inspire customers.

• Customer Focus: Prioritizing customer needs and providing exceptional service to drive satisfaction and loyalty.

• Teamwork: Collaborating with colleagues to achieve store goals and support each other.

• Integrity & Accountability: Adhering to company policies, SOPs, and ethical standards in all interactions and tasks.

• Efficiency & Quality: Striving for excellence in both the speed of service and the quality of products and operations.

Collaboration Style:

• Customer-Facing: Primarily collaborative with customers to design and fulfill their needs.

• Internal: Supportive and communicative with fellow store associates to ensure smooth operations and a positive work environment.

• Process-Oriented: Working within established team structures and following defined processes to achieve collective goals.

📝 Enhancement Note: Michaels' culture is built around fostering creativity and a passion for arts and crafts, combined with a strong emphasis on customer service and operational efficiency within a retail framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling custom framing production, customer service, sales, and general store tasks effectively.

• Meeting Customer Expectations: Delivering high-quality custom framing that meets diverse artistic and budget requirements.

• Pace of Retail: Adapting to busy periods, seasonal demands, and the fast-paced nature of a retail store.

• Learning New Skills: Mastering framing equipment, design principles, and POS/Omni-channel systems.

• Physical Demands: Performing physically demanding tasks throughout a shift.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on framing techniques, equipment operation, design principles, and customer service standards.

• Product Knowledge: Deepening understanding of art materials, framing styles, and related craft products.

• Sales Skills: Developing consultative selling techniques and product recommendation abilities.

• Operational Proficiency: Gaining experience in retail management, inventory control, and merchandising.

• Career Advancement: Opportunities to move into leadership roles within the store.

📝 Enhancement Note: This role offers hands-on experience in a specialized retail area, providing a strong foundation for growth within the arts and crafts retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you helped a customer find the perfect solution to a unique need." (Prepare an example demonstrating problem-solving and customer focus).
  • "How would you approach a customer who is unsure about framing options for their artwork?" (Focus on consultative selling and design advice).
  • "What is your experience with sales targets, and how do you stay motivated to achieve them?" (Highlight sales drive and goal orientation).

• Operations & Technical Skills:

  • "How would you ensure accuracy when measuring an item for custom framing?" (Emphasize attention to detail and process).
  • "What steps would you take to maintain a clean and organized framing area?" (Showcase commitment to safety and order).
  • "Describe your comfort level with operating machinery or tools." (Be honest about experience and willingness to learn).

• Company & Culture:

  • "Why are you interested in working at Michaels, specifically in custom framing?" (Connect your skills and interests to the role and company mission).

  • "How do you handle working in a fast-paced retail environment with multiple demands?" (Demonstrate adaptability and time management).

  • "What does good teamwork mean to you in a retail setting?" (Highlight collaborative spirit). Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss:

  • Your understanding of design principles relevant to framing (e.g., color matching, mat selection, frame styles).

  • Any personal projects or past work that showcases attention to detail and aesthetic judgment.

  • Your approach to understanding a customer's vision and translating it into a tangible product. Challenge Preparation:

• Be ready for scenario-based questions where you'll need to apply your understanding of customer service, sales, and operational procedures.

• Practice articulating your thought process for solving problems related to customer needs or operational tasks.

📝 Enhancement Note: The interview will assess your customer service skills, basic operational aptitude, and enthusiasm for the creative aspect of framing. Demonstrating a willingness to learn and a positive attitude will be key.

📌 Application Steps

To apply for this part-time framing position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any creative or hands-on skills, and attention to detail. Use keywords from the job description.

• Portfolio Preparation (Informal): Mentally prepare to discuss your understanding of framing, design, and customer consultation. Be ready to share examples of problem-solving and attention to detail from previous roles.

• Company Research: Familiarize yourself with Michaels' mission, values, and the types of products they offer, especially within the custom framing department.

• Availability Confirmation: Be clear about your availability for part-time shifts, including nights, weekends, and early mornings, as this is critical for retail roles.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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