Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Newburgh, NY

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-14

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute elevated customer service by building strong relationships and providing tailored custom framing solutions.

• Drive sales and production targets through effective consultative selling and product knowledge.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs) and maintaining a safe, clean, and well-merchandised store environment.

• Contribute to the overall success of the store by supporting inventory management, stock processes, and omni-channel initiatives.

• Operate point-of-sale systems and manage cash handling with accuracy and adherence to company standards.

📝 Enhancement Note: This role is distinctly customer-facing and production-oriented within a retail environment. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, likely involving consultative selling techniques specific to custom framing. The "Part time" designation indicates a need for flexibility and potentially varied shifts.

📈 Primary Responsibilities

• Adhere to all Standard Operating Procedures (SOPs) and company programs to ensure legal compliance and operational integrity.

• Proactively engage customers, utilizing the Elevated ABC Deliver methodology to build rapport and identify their custom framing needs, translating these into sales and production orders.

• Produce high-quality custom framing orders accurately and within established timelines, ensuring customer satisfaction.

• Maintain the visual appeal and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.

• Provide friendly and efficient customer service, assisting shoppers with product location, offering solutions, and ensuring a positive shopping experience.

• Support company-wide shrink reduction and safety programs through diligent adherence to procedures and proactive identification of risks.

• Foster a positive and respectful work environment by interacting constructively with colleagues and promoting company values.

• Participate actively in truck unloading and stocking processes, ensuring adherence to established standards and timely completion.

• Accurately operate the cash register, handle cash transactions, and manage payments according to company standards.

• Assist customers with omni-channel processes, such as online order fulfillment and in-store pickup, to enhance the overall customer journey.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production, and general store operations. The specific mention of "Elevated ABC Deliver" implies a defined sales process that candidates should be prepared to discuss in terms of its impact on customer relationships and revenue generation.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for retail roles of this nature, though not explicitly stated.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail or service environment.

• Demonstrated ability to learn and operate specialized equipment. Required Skills:

• Basic computer skills for system navigation and order processing.

• Basic measuring skills essential for custom framing accuracy.

• Ability to safely and effectively operate framing equipment.

• Proficiency in using a glass cutter.

• Strong customer service orientation and interpersonal skills for relationship building.

• Ability to maintain a safe, clean, and well-organized work environment.

• Basic understanding of inventory management principles. Preferred Skills:

• Previous retail experience, demonstrating familiarity with store operations and customer engagement.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with visual merchandising standards.

• Experience with cash handling and point-of-sale systems.

📝 Enhancement Note: The requirements lean towards foundational skills with a strong emphasis on customer interaction and practical, hands-on abilities related to framing. The "preferred" skills indicate areas where candidates can differentiate themselves, particularly in sales and prior retail exposure.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level role, candidates with prior framing or creative projects should highlight relevant work.

• Demonstrations of understanding and application of Standard Operating Procedures (SOPs) in previous roles.

• Examples of how customer needs were translated into product solutions.

• Evidence of quality control and on-time delivery in previous responsibilities. Process Documentation:

• Candidates should be prepared to discuss their understanding of adherence to SOPs for framing orders, customer service interactions, and store operations.

• Ability to articulate how they would approach a custom framing order from initial customer consultation to final product delivery.

• Understanding of how to maintain department standards and contribute to overall store cleanliness and organization.

📝 Enhancement Note: For this specific role, the "portfolio" will likely be demonstrated through interview responses and practical assessments rather than a curated collection of work. The emphasis is on understanding and executing established processes efficiently and effectively.

💵 Compensation & Benefits

Salary Range: $16.25 - $19.10 per hour

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, dental, and vision coverage (eligibility may vary based on hours/status)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products and partner programs

Working Hours: Part-time, with potential for nights, weekends, and early mornings. While the total hours are not specified, the role is designated as part-time.

📝 Enhancement Note: The salary range provided is competitive for a part-time retail framing position in the current market. The benefits package is comprehensive for a part-time role, offering significant value beyond hourly compensation, particularly the 401(k) match and tuition assistance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America, specializing in arts, crafts, and home decor. This industry often fosters a creative and community-oriented culture.

Company Size: Over 1,300 stores across North America. This indicates a large, established retail organization with structured corporate support and standardized operational procedures.

Founded: 1973. With a long history, Michaels has well-defined operational frameworks and a strong brand presence.

Team Structure:

• The framing department is likely a specialized unit within a larger store team.

• This role will report to a Store Manager or Assistant Store Manager, with potential direct supervision from a Framing Department Manager if applicable.

• Collaboration will be essential with other store associates for customer service, merchandising, and operational tasks. Methodology:

• Emphasis on customer relationship building through consultative selling ("Elevated ABC Deliver").

• Adherence to detailed Standard Operating Procedures (SOPs) for all aspects of the job, from production to customer interaction.

• Focus on visual merchandising and maintaining store standards to enhance the customer shopping experience.

• Integration of omni-channel services to provide a seamless customer journey.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates within a highly competitive retail landscape. Their culture likely balances creativity with operational efficiency and customer-centricity. The emphasis on SOPs suggests a structured approach to training and execution, which is crucial for consistency across a large number of stores.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position focused on direct customer interaction and production within a retail setting. It serves as a foundational role for individuals interested in retail operations, customer service, or specialized craft/art services.

Reporting Structure: The Part-Time Framer typically reports to a Store Manager or Assistant Manager. In larger stores, there might be a dedicated Framing Department Lead or Manager who provides direct supervision for framing-specific tasks.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to customer satisfaction and loyalty. By providing quality framing solutions and excellent service, the Framer helps retain customers and encourages repeat business, thereby supporting the overall financial health of the store and the company.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing techniques, design principles, and consultative sales.

• Retail Leadership: Potential to advance into roles such as Lead Framer, Assistant Store Manager, or Store Manager by demonstrating strong performance, leadership potential, and a commitment to company values.

• Cross-Training: Opportunities to gain experience in other store departments, such as merchandising, operations, or seasonal departments, broadening skill sets.

• Specialization: Potential to specialize further within the framing or art services domain within Michaels or related industries.

📝 Enhancement Note: For an entry-level, part-time role, the primary growth path is within the retail store structure. The emphasis on sales and customer service provides transferable skills valuable across many industries.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace will be on the sales floor and within the custom framing department.

Office Location(s): Newburgh, NY (1245 Rte 300 Ste 1).

Workspace Context:

• The sales floor is climate-controlled, offering a comfortable environment for customer interaction and merchandising.

• The frame shop environment involves specialized equipment, including a glass cutter and heat press, requiring careful adherence to safety protocols.

• Stock rooms may not always be climate-controlled.

• Occasional outdoor work may be required for tasks like retrieving shopping carts or during truck unloading.

Work Schedule: Part-time hours, which may include nights, weekends, and early mornings. This offers flexibility but requires adaptability to varying shift patterns.

📝 Enhancement Note: The work environment is typical of a retail setting, demanding physical stamina and the ability to manage diverse tasks. The frame shop itself is a specialized area with unique equipment and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely conducted by an HR representative or hiring manager to assess basic qualifications, availability, and cultural fit.

• In-Person Interview: May involve a one-on-one or panel interview focusing on customer service scenarios, sales approach, and handling of framing-related tasks.

• Practical Assessment: Candidates may be asked to demonstrate basic measuring skills or discuss how they would approach a framing consultation. A demonstration of operating framing equipment might be included if the candidate has prior experience.

• Store Walkthrough: An opportunity to observe the store environment and potentially meet team members.

Portfolio Review Tips:

• While a formal portfolio isn't a primary requirement, be prepared to discuss past experiences where you've demonstrated customer service excellence, sales success, or hands-on craftsmanship.

• If you have personal projects related to art, design, or framing, be ready to describe them and the skills involved.

• Highlight any experience with retail operations, merchandising, or inventory management. Challenge Preparation:

• Be ready to answer behavioral questions about how you've handled challenging customer interactions, met sales goals, or worked as part of a team.

• Prepare examples of how you've used your problem-solving skills to assist customers or improve a process.

• Consider how you would explain the value of custom framing to a customer who may be unfamiliar with it.

📝 Enhancement Note: The interview process for this role will likely be practical and scenario-based, focusing on assessing a candidate's ability to perform the core duties and interact positively with customers.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing sales, returns, and managing transactions.

• Custom Framing Software/Equipment: Specific machinery and software used for designing, cutting, and assembling custom frames. This includes:

  • Framing Equipment (e.g., mat cutters, frame joiners, mounting tools)
  • Glass Cutter
  • Heat Press (mentioned in work environment)

• Basic Computer Skills: For accessing company portals, training modules, and potentially order management systems.

Analytics & Reporting:

• While the Framer role itself may not directly use advanced analytics tools, they contribute to data collection through sales transactions and inventory management.

• Understanding of store performance metrics (e.g., sales targets, conversion rates) might be discussed. CRM & Automation:

• The "Elevated ABC Deliver" methodology likely incorporates CRM principles for customer relationship management, tracking customer preferences and purchase history.

• Omni-channel processes may involve automated systems for order fulfillment and communication.

📝 Enhancement Note: Proficiency with retail POS systems and specialized framing equipment is essential. Basic computer literacy is also a prerequisite for accessing internal systems and training.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service to build loyalty and drive sales.

• Creativity: Encouraging artistic expression and providing solutions that bring customers' creative visions to life.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing that meets customer expectations and company standards.

• Teamwork: Collaborating effectively with colleagues to ensure smooth store operations and a positive work environment.

• Integrity: Adhering to ethical standards, SOPs, and company policies in all actions.

Collaboration Style:

• Cross-functional Support: Working collaboratively with other store associates to assist customers, manage inventory, and maintain store appearance.

• Feedback Loop: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness.

• Knowledge Sharing: Willingness to share best practices and assist colleagues, particularly in the framing department.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational discipline and customer-centricity. Team members are expected to be collaborative, customer-focused, and committed to delivering quality.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for sales consultations while also completing framing orders with high quality and efficiency.

• Customer Expectations: Meeting diverse customer needs and artistic visions, sometimes requiring creative problem-solving within budget and material constraints.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and performing repetitive tasks.

• Adapting to Retail Schedules: Working varied shifts, including nights, weekends, and holidays, which can be demanding.

Learning & Development Opportunities:

• Framing Expertise: Deepen skills in design, materials, and advanced framing techniques.

• Sales Acumen: Develop consultative selling skills, product knowledge, and closing techniques for custom services.

• Retail Operations: Gain comprehensive understanding of store management, visual merchandising, inventory control, and team leadership.

• Customer Service Excellence: Hone skills in conflict resolution, customer engagement, and relationship management.

📝 Enhancement Note: The challenges are typical for a hands-on retail role, requiring adaptability and strong interpersonal skills. The growth opportunities are geared towards developing expertise within the retail and creative services sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for their needs. How did you approach the interaction?" (Focus on consultative selling and customer focus).

• "How would you handle a situation where a customer is unhappy with a custom framing order?" (Assess problem-solving and customer service recovery).

• "What steps would you take to ensure a custom framing order is completed accurately and on time?" (Evaluate process adherence and quality control). Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in the framing department?" (Gauge understanding of the brand and role).

• "How do you contribute to a positive team environment?" (Assess teamwork and collaboration skills).

• "What does excellent customer service mean to you in a retail setting?" (Understand customer-centric approach). Portfolio Presentation Strategy:

• Be ready to articulate your understanding of the custom framing process from consultation to completion.

• If you have relevant past projects (personal or professional), describe the project, your role, the challenges you faced, and the outcome.

• Highlight any experience with tools or equipment mentioned in the job description.

• Emphasize your ability to learn quickly and adhere to company procedures.

📝 Enhancement Note: Interview preparation should focus on demonstrating customer service aptitude, sales potential, hands-on capability, and a commitment to quality and process.

📌 Application Steps

To apply for this part-time framer position:

• Submit your application through the Michaels Careers portal via the provided URL.

• Resume Optimization: Tailor your resume to highlight relevant customer service, sales, and any hands-on or craft-related experience. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "cash handling."

• Prepare for Behavioral Questions: Think of specific examples from your past experiences that demonstrate your ability to handle customer interactions, solve problems, work independently, and follow instructions.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their commitment to creativity and customer experience.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the role, focusing on your enthusiasm for customer service, your hands-on capabilities, and your willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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