Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Calgary, Alberta, Canada

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-11

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, understanding their creative needs, and translating them into high-quality custom framing solutions.

• The position involves operating specialized equipment and adhering to standard operating procedures to ensure both product quality and operational efficiency.

• Candidates will contribute to maintaining store presentation, managing inventory, and supporting overall sales and customer engagement.

📝 Enhancement Note: The role is explicitly described as "Part Time Framer," indicating a specialized position within the retail operations of Michaels Stores, focused on the custom framing service. The listed responsibilities and skills strongly align with a customer-facing, hands-on operational role rather than a traditional corporate revenue or sales operations function. Therefore, the "Category" has been adjusted to reflect this specialized retail operational focus.

📈 Primary Responsibilities

• Engage with customers to understand their artistic vision and needs for custom framing projects, acting as a creative consultant.

• Design and create custom framing solutions, ensuring high-quality craftsmanship and adherence to customer specifications and company standards.

• Operate specialized framing equipment, including but not limited to, mat cutters, framing tools, and glass cutters, with precision and safety.

• Maintain a clean, organized, and well-merchandised custom framing department and ready-made frame area.

• Process customer orders accurately, manage production timelines, and ensure on-time completion and delivery of framing projects.

• Assist customers with general store inquiries, product location, and provide solutions to enhance their shopping experience.

• Support inventory management through stocking, replenishment, and participating in truck un-load processes as needed.

• Adhere strictly to Standard Operating Procedures (SOPs), safety protocols, and company policies to ensure compliance and operational excellence.

• Operate the cash register, handle cash transactions accurately, and execute all cash handling procedures to standard.

• Participate in Omni channel processes, supporting online order fulfillment and in-store pickup initiatives.

📝 Enhancement Note: The core responsibilities have been expanded to detail the customer interaction, design, production, and operational aspects of a custom framing role within a retail setting. This includes emphasizing the customer-facing and hands-on nature of the work, which is critical for candidates to understand.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred, but not explicitly required.

Experience: 0-2 years of experience in a retail or customer-facing role. Prior experience in custom framing or art-related fields is a plus.

Required Skills:

• Basic computer proficiency for order processing and system navigation.

• Basic measuring skills for accurate framing and material selection.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Ability to build rapport and relationships with customers to understand their needs.

• Basic merchandising skills to maintain an attractive retail display.

• Proficiency in cash handling and operating a cash register.

• Ability to adhere to Standard Operating Procedures (SOPs) and safety guidelines.

• Physical stamina for standing, bending, lifting (up to a certain weight), and reaching. Preferred Skills:

• Previous retail sales experience, particularly in a consultative or service-oriented capacity.

• Experience selling products and/or services, with a proven ability to close sales.

• Familiarity with art, design principles, and framing techniques.

• Experience with Omni channel retail processes.

• Basic understanding of inventory management and stocking procedures.

📝 Enhancement Note: The required skills have been detailed to reflect the practical, hands-on nature of the role, including specific equipment operation and customer interaction competencies. Preferred skills highlight areas that would make a candidate more competitive, such as direct sales or art background.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level, part-time retail role, candidates are encouraged to highlight any relevant experience or projects that demonstrate creativity, attention to detail, and problem-solving skills.

• Examples could include personal art projects, previous retail display work, or any experience showcasing an understanding of aesthetic principles. Process Documentation:

• Candidates should be prepared to discuss their understanding and adherence to established processes, such as those outlined in Standard Operating Procedures (SOPs).

• This includes demonstrating an ability to follow workflows for order taking, production, inventory management, and customer service.

• Familiarity with or ability to quickly learn processes for operating specialized equipment and ensuring quality control.

📝 Enhancement Note: For a part-time retail framing role, a traditional operations portfolio is not expected. This section has been adapted to focus on the candidate's ability to understand and follow established operational processes and to showcase relevant transferable skills that might be demonstrated without a formal portfolio.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates in Calgary, Alberta, Canada, with specific duties related to custom framing, the estimated hourly wage range is CAD $16.00 - $20.00. This range accounts for the specialized skills required for framing and customer consultation in a retail setting.

Benefits:

• Health insurance (medical, dental, and vision) - Eligibility may vary based on employment status and hours worked.

• Paid time off - Accrual and eligibility likely based on hours worked and employment status.

• Tuition assistance - Details and eligibility criteria should be confirmed.

• Generous employee discounts on Michaels products and services.

• Opportunities for professional development and skill enhancement in custom framing and retail sales.

Working Hours: Part-time position with availability required during daytimes and weekends. Specific hours will be scheduled based on business needs and employee availability, totaling less than 40 hours per week.

📝 Enhancement Note: A salary range has been estimated based on typical part-time retail roles in Calgary, with an adjustment upwards to reflect the specialized framing duties. A note has been added regarding potential eligibility variations for benefits, common for part-time positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading retailer for creating and celebrating in North America, offering a wide range of art supplies, craft materials, and custom framing services.

Company Size: Over 1,300 stores across the US and Canada. This signifies a large, established retail organization with structured operations and defined processes.

Founded: Founded in 1973, Michaels has a long history in the retail sector, suggesting a stable company with established operational frameworks and a strong brand presence.

Team Structure:

• The role operates within a store-level team structure, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Lead).

• Collaboration will occur with fellow store associates across various departments, including sales floor, cashiers, and potentially other specialized roles.

• Cross-functional interaction is key, especially with customers and potentially with other team members during truck un-loads and stocking. Methodology:

• Emphasis on customer-centric sales and service, driven by the "Elevated ABC Deliver" methodology, focusing on building relationships and providing tailored solutions.

• Adherence to Standard Operating Procedures (SOPs) for all operational tasks, ensuring consistency and quality.

• Data-driven decision-making is implied through sales targets, inventory management, and performance metrics.

• Focus on creating a positive and productive work environment through teamwork and adherence to company values.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Company context has been tailored to a retail environment, highlighting the customer-facing aspects, operational structure within a store, and the emphasis on sales and service methodologies.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations of Michaels Stores, specifically focused on the custom framing department. It serves as a foundational role for individuals interested in retail, customer service, and specialized craft services.

Reporting Structure: The Framer will report directly to store management, such as the Store Manager, Assistant Store Manager, or a designated Department Lead responsible for the framing area.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and customer engagement. Their ability to provide quality service and products influences customer satisfaction, repeat business, and the store's overall reputation for its framing services.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering techniques, design principles, and equipment operation.

• Retail Advancement: Potential to move into other retail roles within Michaels, such as sales associate, visual merchandiser, or key holder, depending on performance and availability.

• Leadership Potential: With demonstrated success and interest, opportunities may arise for roles with increased responsibility, like Department Lead or Assistant Manager within the store.

📝 Enhancement Note: Growth analysis is framed within the context of retail operations and customer service, focusing on skill acquisition in framing and potential progression within the store hierarchy.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary workspace is the sales floor and a dedicated custom framing area within the store.

Office Location(s): The specific location is CAL-HARVEST HILLS, AB at 130 Country Village Rd NE Ste 315, Calgary, Alberta, Canada.

Workspace Context:

• The work environment is dynamic, involving direct customer interaction in a retail setting.

• The framing shop area is equipped with specialized tools and machinery, requiring careful operation and adherence to safety protocols.

• Collaboration with team members is frequent, particularly during busy periods, truck un-loads, and stocking tasks.

• Access to climate-controlled areas for customers, though some stock rooms may not be climate-controlled.

Work Schedule: Requires availability during daytimes and weekends. Work hours will be scheduled based on business needs and employee availability, fitting within a part-time structure.

📝 Enhancement Note: The work environment is described from the perspective of a retail associate, emphasizing customer interaction, the specialized framing area, and the need for physical presence within the store.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and availability.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will likely involve behavioral questions to assess customer service skills, problem-solving abilities, and alignment with company values.

• Practical Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss their approach to a customer service scenario. For framing roles, a demonstration of manual dexterity or a discussion about design aesthetics might be included.

• Final Evaluation: Assessment of overall fit, enthusiasm, and availability.

Portfolio Review Tips:

• While a formal portfolio isn't typically required for this role, candidates can prepare by thinking about:
  • Customer Service Scenarios: Be ready to discuss how you would handle common customer requests or complaints.
  • Design Sensibility: If you have a passion for art or design, be prepared to articulate your understanding of aesthetics and how they apply to framing.
  • Problem-Solving Examples: Think of times you used basic skills to solve a customer's problem or improve a process.
  • Previous Work: If you have any experience with crafts, art, or retail displays, have examples or descriptions ready.

Challenge Preparation:

• Customer Interaction Scenarios: Practice how you would greet customers, understand their needs, and offer solutions.

• Operational Adherence: Be ready to discuss the importance of following procedures and safety guidelines.

• Teamwork: Prepare examples of how you have worked effectively as part of a team.

📝 Enhancement Note: The interview process and preparation tips have been tailored for a retail, part-time position, focusing on customer service, practical skills, and behavioral assessments rather than complex operations case studies.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing tools, glass cutters, heat press (for specific applications), potentially mounting equipment. Proficiency in operating these safely and effectively is a core requirement.

• Point of Sale (POS) System: For processing customer transactions, managing sales, and handling cash.

• Basic Computer Skills: For accessing order management systems, internal communications, and potentially basic inventory lookup.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role contributes to data through sales transactions and inventory counts, which are tracked by the store's POS and inventory management systems. CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer purchases and preferences.

• Automation is minimal at this role level, primarily related to the efficiency of equipment and store processes.

📝 Enhancement Note: The tools and technology stack are specific to a retail framing environment, focusing on the specialized equipment and standard retail systems like POS.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels' core purpose is to fuel the joy of creativity and celebration. This role contributes by helping customers bring their creative visions to life through custom framing.

• Customer Focus: Prioritizing customer needs and providing exceptional service to build relationships and drive sales.

• Quality & Craftsmanship: Upholding high standards in the design and production of custom framing.

• Teamwork & Respect: Collaborating effectively with colleagues and treating everyone with acceptance and respect.

• Efficiency & Compliance: Adhering to SOPs, safety protocols, and operational standards to ensure smooth store operations.

Collaboration Style:

• Customer-Centric: The primary collaboration is with customers to design and fulfill their framing needs.

• Team-Oriented: Working alongside other store associates to manage store operations, assist customers, and complete tasks like stocking and truck un-loads.

• Process-Driven: Following established guidelines and procedures in collaboration with management to ensure consistency and quality.

📝 Enhancement Note: Team culture and values are framed around Michaels' stated purpose and operational priorities within a retail setting, emphasizing customer interaction and collaborative store operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer consultations, production tasks, stocking, and general store duties in a fast-paced environment.

• Meeting Customer Expectations: Ensuring customer satisfaction with custom framing designs and final products, which can be subjective.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering different framing techniques.

• Physical Demands: Managing the physical requirements of the job, including standing for long periods and lifting.

Learning & Development Opportunities:

• Framing Expertise: Extensive training on custom framing techniques, design principles, and product knowledge.

• Customer Service Excellence: Developing advanced skills in consultative selling and customer relationship management.

• Retail Operations Proficiency: Gaining experience in various aspects of retail operations, including merchandising, inventory, and POS systems.

• Product Knowledge: Deepening understanding of art, photography, and framing materials.

📝 Enhancement Note: Challenges and growth opportunities are specific to the demands and learning potential of a retail framing role, focusing on skill development and customer interaction.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you helped a customer find the perfect solution for their needs." "How would you handle a situation where a customer is unhappy with a framing design?"

• Problem-Solving: "Imagine a customer needs a frame for a unique item; how would you approach finding a solution?" "What would you do if you ran out of a specific mat board color?"

• Teamwork: "Tell me about a time you worked effectively as part of a team." "How do you contribute to a positive work environment?"

Company & Culture Questions:

• "What interests you about working at Michaels?"

• "How do you embody creativity in your daily life?"

• "What do you know about our custom framing services?"

• "How do you think you would fit into our store culture?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, focus on your ability to articulate your experiences clearly.

• Be prepared to discuss any creative projects you've worked on, even personal ones, that demonstrate attention to detail, aesthetic sense, or problem-solving.

• Highlight any retail experience where you excelled in customer service or sales.

• Clearly communicate your enthusiasm for learning and contributing to the team.

📝 Enhancement Note: Interview preparation advice is tailored to a retail associate role, emphasizing customer service, practical scenarios, and demonstrating enthusiasm and a willingness to learn.

📌 Application Steps

To apply for this part-time framing position:

• Submit your application through the provided application link on the Michaels Stores careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any artistic or craft-related skills, and any experience with tools or equipment. Emphasize your availability for daytime and weekend shifts.

• Prepare for Interview: Review the common interview questions provided above, focusing on your customer service approach, problem-solving skills, and enthusiasm for Michaels and the creative industry.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company mission to demonstrate your interest and cultural fit.

• Showcase Availability: Clearly state your availability for part-time work, including daytime and weekend hours, as this is a key requirement for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---