Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Mays Landing-240 Consumer Square, Mays Landing, NJ

Job Type: Part time

Category: Retail Operations / Creative Services

Date Posted: 2026-09-11

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing solutions.

• Drive sales and production targets by effectively merchandising and selling framing products and services.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs) for sales, production, and store maintenance.

• Contribute to a positive and safe retail environment through excellent customer service and adherence to safety protocols.

• Support omnichannel processes to enhance the overall customer shopping experience.

📝 Enhancement Note: The role of a Part-Time Framer at Michaels Stores is a customer-facing position that blends sales, creative execution, and operational tasks within a retail environment. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach, requiring associates to actively engage with customers to understand their needs and propose tailored framing solutions. This role is critical for driving revenue within the custom framing department and enhancing the store's overall visual appeal and customer satisfaction.

📈 Primary Responsibilities

• Engage customers proactively, acting as a "personal designer" to understand their framing needs and guide them towards custom solutions, aiming to deliver sales and production results.

• Execute custom framing orders with a high degree of quality and adherence to timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring the store is well-merchandised and adequately stocked.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance, operational consistency, and safety.

• Actively participate in truck unloading and stocking processes, ensuring adherence to truck standards and budget constraints.

• Operate the cash register accurately and efficiently, executing all cash handling procedures to company standards.

• Acknowledge all customers, assist with product location, and provide effective solutions to their needs.

• Support and execute omnichannel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to enhance customer convenience.

• Contribute to shrink and safety programs, promoting a secure and accident-free work environment.

• Interact with colleagues and customers respectfully and positively, maintaining a professional demeanor even in challenging situations.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales generation through consultative selling of custom framing and operational execution of store standards. The inclusion of "Elevated ABC Deliver" points to a structured sales methodology that likely involves building rapport, understanding customer needs, and presenting tailored solutions. The emphasis on quality and timeliness for framing orders underscores the importance of craftsmanship and production efficiency.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Demonstrated ability to build customer relationships and provide excellent service. Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory management systems.

• Basic measuring skills for accurate framing order specifications.

• Ability to operate framing equipment (e.g., mat cutters, frame joiners) and glass cutters safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Ability to perform physical tasks, including lifting, bending, and standing for extended periods.

• Basic understanding of sales principles and ability to upsell or cross-sell. Preferred Skills:

• Previous retail experience, ideally within a specialty or arts & crafts environment.

• Proven experience in selling products or services, with a track record of meeting sales targets.

• Familiarity with custom framing processes and materials.

• Experience with visual merchandising and maintaining store appearance.

• Basic knowledge of inventory management principles.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is entry-level, with a strong emphasis on trainable skills and customer-centricity. The required skills focus on practical abilities needed for framing and customer interaction, while preferred skills indicate areas where prior experience can provide a competitive advantage. The physical requirements are typical for a retail associate handling merchandise and standing for long shifts.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight examples of successful customer interactions and sales achievements in their resume or during the interview.

• Demonstrable understanding of how to translate customer needs into tangible product solutions (e.g., framing choices).

• Evidence of ability to follow process and procedure to ensure quality and consistency. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all aspects of the job, from customer engagement to production and cash handling.

• Ability to follow detailed work instructions for custom framing orders to ensure accuracy and quality.

• Familiarity with basic inventory management processes for maintaining department stock.

📝 Enhancement Note: For an entry-level position like this, a formal portfolio is less critical than demonstrating a strong understanding of process and a customer-focused mindset. The emphasis will be on the candidate's ability to learn and execute established procedures, particularly those related to customer service, sales, and framing production. Candidates can prepare by thinking about past experiences where they successfully followed instructions or solved customer problems.

💵 Compensation & Benefits

Salary Range: $16.00 - $18.80 per hour.

Explanation of Range: This range reflects the company's compensation strategy for part-time retail positions, considering the location (Mays Landing, NJ), the specific skill set required for framing, and the entry-level experience expectations. The upper end of the range may be offered to candidates with relevant prior experience or demonstrated exceptional customer service and sales aptitude.

Benefits:

• 401(k) with employer match: Financial planning support for long-term savings.

• Employee Assistance Program (EAP): Confidential counseling and support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for commuting to work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Voluntary Insurance Options: Additional insurance coverage (e.g., life, disability) available for purchase.

• Employee Discounts: Significant discounts on Michaels products, fostering personal creativity and savings.

• Partner Discount Programs: Access to discounts with other companies.

• Overtime Compensation: Eligibility for overtime pay in accordance with state and local laws.

Working Hours: This is a part-time position. While specific hours will vary based on store needs and scheduling, typical retail hours apply, which may include nights, weekends, and early mornings. The job description mentions "40" as a general indicator of a full-time equivalent, but as a part-time role, actual weekly hours will be less.

📝 Enhancement Note: The listed salary range is competitive for part-time retail positions in the Mays Landing area, particularly for a role that includes specialized skills like framing. The comprehensive benefits package, even for part-time roles, is a significant draw, indicating Michaels' commitment to employee well-being and development. Eligibility for some benefits may vary based on hours worked and tenure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and custom framing.

Company Size: Over 1,300 stores in the US and Canada, with a significant online presence. This indicates a large, established organization with standardized processes and a broad customer base.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long history and strong brand recognition in the creative space.

Team Structure:

• The Framer will be part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Senior Associate if applicable.

• Collaboration is expected with fellow sales associates, cashiers, and potentially other department specialists.

• Cross-functional collaboration may occur with online order fulfillment processes or during truck unloads that involve stock from various departments. Methodology:

• Customer Engagement: Utilizing the "Elevated ABC Deliver" methodology to build rapport, identify needs, and propose solutions.

• Process Adherence: Strict adherence to SOPs for sales, production, merchandising, and safety.

• Data-Driven (Implicit): While not overtly stated, sales performance, inventory levels, and production times are likely tracked and used for operational adjustments.

• Efficiency Focus: Emphasis on timely completion of orders, efficient stocking, and maintaining a well-organized store.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels cultivates a culture focused on creativity, customer engagement, and operational excellence within a retail setting. The emphasis on "fueling the joy of creativity" suggests an environment that values passion for the arts and crafts. The scale of the company means that processes are well-defined, offering a structured environment for learning and development, particularly for those new to the retail or operations field.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level, associate level within the retail operations framework. It focuses on executing defined tasks related to customer service, sales, and production within a specific department (Custom Framing).

Reporting Structure: Typically reports to a Store Manager, Assistant Store Manager, or a designated Framing Department Lead. This structure provides direct supervision and guidance for daily tasks and performance.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to customer satisfaction by providing quality products and excellent service. Efficient operations in the framing department also support overall store flow and customer experience.

Growth Opportunities:

• Within Framing: Advancement to a lead or senior framer position, potentially involving more complex projects, training new associates, or managing department inventory.

• Into Other Retail Roles: Transition to other specialized departments, supervisory roles (e.g., Key Holder, Assistant Manager), or management positions within Michaels stores.

• Skill Development: Opportunity to develop strong customer service, sales, visual merchandising, and specialized framing skills.

• Cross-Functional Exposure: Gaining experience in omnichannel fulfillment, inventory management, and cash handling.

📝 Enhancement Note: While this is an entry-level role, Michaels provides clear pathways for growth within its extensive retail network. The emphasis on transferable skills like customer service, sales, and operational execution makes this a valuable stepping stone for individuals looking to build a career in retail or operations management. The company's size and scope offer numerous opportunities for advancement.

🌐 Work Environment

Office Type: This is a retail store environment. The work will primarily take place on the sales floor and within the dedicated custom framing shop area.

Office Location(s): Mays Landing-240 Consumer Square, Mays Landing, NJ. This is a consumer-facing retail location, likely in a shopping center or strip mall.

Workspace Context:

• Sales Floor: A climate-controlled public retail space requiring constant customer interaction and visual upkeep.

• Frame Shop: A specialized area equipped with framing tools, machinery (e.g., glass cutter, heat press), and materials. This area may have specific safety protocols.

• Stock Rooms: May not always be climate-controlled, used for inventory storage.

• Outdoor Work: Potential for occasional outdoor tasks like retrieving shopping carts or during truck unloads.

• Collaboration: Frequent interaction with customers and team members in a dynamic, fast-paced setting.

Work Schedule: The role is part-time, with work hours potentially including nights, weekends, and early mornings to meet business needs. Flexibility is expected.

📝 Enhancement Note: The work environment is typical for a retail associate, demanding adaptability to different tasks and settings within the store. The framing shop environment requires careful attention to safety due to the specialized equipment and materials. The schedule flexibility is a key aspect for part-time roles in retail.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A one-on-one interview with the hiring manager (Store Manager or Assistant Manager). This will likely cover customer service experience, sales aptitude, problem-solving scenarios, and availability.

• Skills Assessment: May involve a practical demonstration of basic measuring skills or a discussion about operating framing equipment if the candidate has prior experience.

• Role-Playing/Scenario-Based Questions: Expect questions about how you would handle specific customer interactions, sales opportunities, or operational challenges.

• Final Offer: Based on interview performance, assessment, and reference checks.

Portfolio Review Tips:

• Resume Focus: For this role, a well-crafted resume is key. Highlight any customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Increased sales by X%," "Handled Y customer inquiries daily").

• Showcase Relevant Skills: Clearly list any experience with tools, measuring, computer operation, or visual merchandising.

• Highlight Customer Interaction: Detail experiences where you successfully built rapport, resolved issues, or provided excellent service.

• Express Enthusiasm: Convey genuine interest in Michaels, creativity, and helping customers achieve their crafting and framing goals.

Challenge Preparation:

• Customer Service Scenarios: Be prepared to discuss how you would handle a customer who is unsure about framing options, a customer with a complaint, or a situation where you need to upsell.

• Sales Approach: Think about how you would introduce the custom framing service to a customer browsing the store.

• Operational Tasks: Be ready to describe how you would ensure the framing department is clean, organized, and well-stocked.

• Teamwork: Discuss how you contribute to a positive team environment.

📝 Enhancement Note: Candidates should prepare by reviewing the job description and thinking about specific examples from past experiences that align with the responsibilities and required skills. Since a formal portfolio isn't expected, the resume and interview responses will be the primary tools for showcasing qualifications. Understanding Michaels' brand and mission will also be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, frame joiners, saws, glass cutters, heat presses, mounting equipment. Proficiency or ability to learn these is essential.

• Point-of-Sale (POS) System: For processing transactions, managing sales, and potentially inventory lookups.

• Basic Computer Software: For email, internal communications, and potentially online training modules.

• Measuring Tools: Tape measures, rulers, calipers for accurate order specifications.

Analytics & Reporting:

• While this role doesn't directly manage complex analytics, understanding basic sales metrics (e.g., sales per hour, conversion rates) and production tracking (e.g., order completion times) is beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology likely involves elements of CRM for tracking customer preferences and interactions within the framing department.

• Omnichannel Systems: Integration with online ordering platforms for BOPIS or other online fulfillment processes.

📝 Enhancement Note: The technology stack is a mix of specialized manual tools and standard retail operational systems. The emphasis is on practical, hands-on equipment and basic digital tools. The ability to learn and operate the framing-specific equipment safely and efficiently is paramount.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging and supporting the creative endeavors of customers and team members.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and tailored solutions.

• Quality & Craftsmanship: Delivering high-quality custom framing products that meet customer expectations.

• Teamwork & Respect: Fostering a collaborative and respectful environment where all team members contribute and are valued.

• Efficiency & Productivity: Striving for operational excellence in sales, production, and store maintenance.

• Safety: Maintaining a safe work environment for both employees and customers.

Collaboration Style:

• Customer-Centric: Collaborative efforts are geared towards understanding and meeting customer needs effectively.

• Process-Oriented: Working together to ensure smooth execution of SOPs and production workflows.

• Supportive: Team members are expected to assist each other in maintaining store standards, assisting customers, and completing tasks.

• Communication: Open communication is encouraged for sharing information, addressing issues, and improving processes.

📝 Enhancement Note: Michaels emphasizes a culture that blends a passion for creativity with strong operational discipline. The values promote a positive customer experience and a supportive work environment, essential for success in a retail setting. Team members are expected to be both independent in their tasks and collaborative in their approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Managing customer interactions and sales targets while ensuring timely and high-quality framing production.

• Customer Expectations: Meeting diverse customer needs and aesthetic preferences for custom framing.

• Physical Demands: The role involves standing for long periods, lifting, and repetitive motions, which can be physically demanding.

• Learning Curve: Mastering the operation of framing equipment and understanding framing techniques.

• Seasonal Fluctuations: Retail environments often experience peak seasons that require increased effort and adaptability.

Learning & Development Opportunities:

• Framing Expertise: Developing specialized skills in custom framing design, material selection, and production techniques.

• Sales & Customer Service: Enhancing consultative selling abilities and customer relationship management.

• Retail Operations: Gaining comprehensive experience in store merchandising, inventory control, and POS operations.

• Cross-Training: Potential to learn about other areas of the store or omnichannel fulfillment.

• Career Advancement: Clear pathways to move into leadership roles within Michaels stores.

📝 Enhancement Note: This role offers a solid foundation in retail operations and a specialized craft. The challenges are typical for a hands-on retail position, and the growth opportunities are significant within a large organization like Michaels, providing a clear trajectory for career development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution to their needs. How did you approach it?" (Focus on consultative selling and problem-solving).

• "How would you handle a situation where a customer is unhappy with a product or service you provided?" (Emphasize customer service recovery and de-escalation).

• "What steps would you take to ensure the custom framing department is always ready for customers?" (Highlight attention to detail, merchandising, and operational readiness).

• "How do you prioritize tasks when you have multiple demands, such as serving a customer, fulfilling an order, and stocking shelves?" (Demonstrate time management and organizational skills). Company & Culture Questions:

• "Why are you interested in working for Michaels and specifically in custom framing?" (Showcase passion for creativity and the brand).

• "How do you contribute to a positive team environment?" (Highlight collaboration and respect).

• "What does excellent customer service mean to you?" (Align with Michaels' customer-centric values). Portfolio Presentation Strategy:

• Resume as Portfolio: Treat your resume as your primary portfolio. Ensure it clearly articulates your skills, experiences, and achievements relevant to the role.

• STAR Method: For behavioral questions, use the STAR method (Situation, Task, Action, Result) to provide clear, concise, and impactful examples.

• Enthusiasm for Craft: Be ready to discuss your personal interest in crafts, art, or design, which aligns with Michaels' core business.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service orientation, a willingness to learn and follow procedures, and an enthusiasm for the creative aspects of the role. Highlighting any experience with tools, measuring, or sales will be advantageous.

📌 Application Steps

To apply for this Part Time Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales, any experience with tools or measuring, and your ability to follow instructions. Use keywords from the job description.

• Prepare for Behavioral Questions: Think of specific examples using the STAR method to illustrate your skills in customer interaction, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services.

• Highlight Availability: Be clear about your availability, especially regarding nights, weekends, and holidays, as this is crucial for part-time retail roles.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.