Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Plano, Texas, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-10-04

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Focus on delivering exceptional customer service and building strong customer relationships within a retail environment.

• Specialize in providing custom framing solutions, requiring attention to detail and an understanding of design principles.

• Manage inventory and merchandising for the ready-made frame department and other assigned areas to ensure product availability and visual appeal.

• Operate the cash register, handle cash transactions accurately, and support omni-channel processes as needed.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to maintain compliance and operational efficiency.

📝 Enhancement Note: This role, while titled "Framer," extends beyond basic production to encompass significant customer-facing responsibilities, including sales, relationship building, and general store operations, typical of a retail associate with a specialized function. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively engaging with shoppers and understanding their custom framing needs.

• Deliver high-quality custom framing solutions within established timelines and to company production standards.

• Ensure the ready-made frame department and other assigned retail areas are well-merchandised, in-stock, and visually appealing.

• Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions.

• Operate the point-of-sale (POS) system accurately for cash handling and transaction processing.

• Participate actively in truck un-loading and stocking processes to maintain inventory levels and store presentation.

• Uphold company safety and shrink prevention programs, contributing to a secure and efficient store environment.

• Maintain a safe, clean, and clutter-free store environment for both customers and team members.

• Support and execute omni-channel fulfillment processes as required.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills, customer service, sales, and general retail operations, indicating a role that requires versatility. The mention of "Elevated ABC Deliver" points to a specific customer engagement methodology that candidates should research.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in basic skills is essential.

Experience: 0-2 years of experience in a customer-facing or operational role.

Required Skills:

• Basic computer skills for system navigation and order processing.

• Basic measuring skills for accurate framing and material calculation.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Proficiency in cash handling and point-of-sale (POS) operations.

• Strong customer service and interpersonal communication skills.

• Ability to adhere to Standard Operating Procedures (SOPs). Preferred Skills:

• Previous retail experience, particularly in a sales-driven environment.

• Experience in selling products and/or services to customers.

• Familiarity with custom framing processes and materials.

• Experience with inventory management and merchandising.

• Knowledge of visual merchandising standards.

📝 Enhancement Note: The required skills are foundational, suggesting that the company provides training for specialized framing tasks. The preferred skills point towards candidates who can quickly contribute to sales and operational efficiency.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio for custom framing may not be standard, candidates are encouraged to highlight any past projects or experience demonstrating attention to detail, precision, and aesthetic judgment.

• Showcase examples of successful customer interactions and problem-solving, particularly in a retail or service context.

• Document any experience with inventory management, merchandising, or operational process adherence.

• If applicable, include examples of how you've contributed to sales targets or improved customer satisfaction in previous roles. Process Documentation:

• Demonstrate understanding of following Standard Operating Procedures (SOPs) for consistent execution of tasks.

• Articulate experience in managing workflows, such as order fulfillment from initial customer consultation to final product delivery.

• Highlight any experience in process improvement, even informal, that led to increased efficiency or better customer outcomes.

📝 Enhancement Note: For this role, a traditional operations portfolio may not be expected. However, candidates should prepare to discuss their understanding of process adherence, customer engagement strategies, and any demonstrated ability to manage tasks efficiently and accurately, drawing from retail or service experiences.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level retail position, the salary is expected to align with local minimum wage laws and standard retail associate pay rates in Plano, Texas. Based on industry benchmarks for similar roles (e.g., Retail Associate, Custom Framer Assistant) in the Dallas-Fort Worth area, a typical hourly wage would range from $12.00 to $17.00 per hour, depending on experience and specific qualifications.

Benefits:

• 401(k) with employer match

• Employee Assistance Program

• Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible spending accounts

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

Working Hours: This is a part-time position. Actual hours will vary but will include nights, weekends, and early mornings, aligning with retail operational needs. The stated standard is 40 hours per week, though part-time roles typically involve fewer hours.

📝 Enhancement Note: The salary estimate is based on publicly available data for retail positions in the Plano, Texas area and general part-time retail roles. Actual compensation will be determined by Michaels Stores based on the candidate's qualifications and the specific needs of the store. The extensive benefits package is noteworthy for a part-time role, indicating a supportive employer.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts, crafts, and home decor products in North America.

Company Size: Large (over 10,000 employees). Michaels operates over 1,300 stores across the United States and Canada.

Founded: 1973. Headquartered in Irving, Texas, Michaels has a long-standing presence and deep roots in the creative retail sector.

Team Structure:

• The framing department typically operates as a specialized unit within a larger retail store, often led by a Framing Department Manager or a senior Custom Framer.

• This role will likely report to a Store Manager or Assistant Store Manager, with direct supervision from the framing lead for specific production tasks.

• Collaboration will be essential with other store associates for customer service, inventory management, and omni-channel support. Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions, particularly through the "Elevated ABC Deliver" methodology.

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) for consistent quality, safety, and compliance.

• Teamwork and Support: Fostering a collaborative environment where team members support each other to achieve store goals.

• Continuous Improvement: Encouraging team members to contribute to a safe, clean, and well-merchandised store.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's strong focus on creativity, community, and customer engagement shapes its culture. For operations roles within Michaels, understanding the blend of retail demands, specialized craft services, and customer relationship management is key.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate. This role serves as a foundational position within the retail operations of Michaels, focusing on executing specific tasks related to custom framing and general store operations.

Reporting Structure: The Framer will report to store management (e.g., Store Manager, Assistant Store Manager) and may receive direct guidance from a Custom Framing Manager or lead associate for specialized tasks.

Operations Impact: This role directly impacts the customer experience by providing high-quality custom framing solutions and excellent service. It also contributes to store operational efficiency through accurate order fulfillment, effective merchandising, and adherence to company procedures. The ability to upsell and build customer loyalty through the framing service can significantly influence revenue.

Growth Opportunities:

• Skill Specialization: Develop advanced custom framing techniques, material knowledge, and design consultation skills.

• Retail Leadership: Progress into roles such as Custom Framing Manager, Assistant Store Manager, or Store Manager through demonstrated performance and leadership potential.

• Cross-Training: Gain experience in other store departments, broadening operational knowledge and skill sets.

• Company Support: Access to tuition assistance and other development programs can support long-term career aspirations.

📝 Enhancement Note: While this is an entry-level position, Michaels offers clear pathways for growth within the retail operations framework, emphasizing both specialized craft skills and general retail management.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment will be the sales floor and the custom framing department within a Michaels store.

Office Location(s): Plano, Texas (specifically 6400 W Plano Pkwy Ste 130). The role is on-site at this location.

Workspace Context:

• The store environment is climate-controlled, providing a comfortable atmosphere for customer interactions and general tasks.

• The framing shop area involves specialized equipment and materials, requiring careful handling and adherence to safety protocols.

• Stock rooms may occasionally be less climate-controlled.

• Some outdoor work may be required for tasks such as retrieving shopping carts or during truck unloading.

Work Schedule: The role requires flexibility, with work hours including nights, weekends, and early mornings to meet customer demand and operational needs. This is a part-time position, so hours will be scheduled accordingly.

📝 Enhancement Note: Candidates should be prepared for a dynamic retail environment that involves direct customer interaction, hands-on production work, and adherence to a flexible schedule.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location, which may include:

  • Discussion of retail experience, customer service philosophy, and motivation for the role.
  • Assessment of understanding of custom framing and willingness to learn.
  • Behavioral questions to gauge problem-solving, teamwork, and adaptability (e.g., "Tell me about a time you dealt with a difficult customer").
  • Potential demonstration of basic measuring or computer skills.

• Skills Assessment (Potential): A practical exercise related to measuring, using basic tools, or a role-play scenario for customer interaction.

• Final Interview/Offer: If successful, a final discussion leading to a job offer.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, be prepared to discuss any relevant projects or experiences that demonstrate:
  • Precision and Detail: Examples of meticulous work, accurate measurements, or careful execution of tasks.
  • Customer Focus: How you've successfully assisted customers, solved problems, or built rapport.
  • Operational Acumen: Any experience with inventory, merchandising, or following procedures.
  • Creative Aptitude: Examples of projects or hobbies that showcase an eye for design or artistic talent.

Challenge Preparation:

• Be ready to discuss how you would approach a customer looking for a specific framing solution.

• Prepare to explain how you would handle a situation where a customer is unhappy with a product or service.

• Think about how you would manage multiple tasks during a busy retail period, balancing customer service with operational duties.

📝 Enhancement Note: The interview process will likely focus on assessing customer service aptitude, willingness to learn specialized skills, and alignment with Michaels' retail operational standards. Demonstrating enthusiasm for art, crafts, and helping customers create solutions will be beneficial.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Experience or ability to learn to operate framing machinery (e.g., mat cutters, jointers, presses).

• Glass Cutter: Proficiency in using a glass cutter for custom-sized framing.

• Measuring Tools: Rulers, tape measures, calipers for precise measurements.

• Heat Press: For specific framing applications.

Analytics & Reporting:

• POS System: For sales transactions, inventory lookups, and basic reporting.

• Basic Computer Skills: For accessing company portals, training modules, and potentially order management systems.

CRM & Automation:

• Customer Relationship Management (CRM) elements: Implied through the "Elevated ABC Deliver" methodology, focusing on customer engagement and relationship building.

• Omni-channel Support Tools: Systems used for managing online orders, in-store pickups, and ship-from-store processes.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale operations and specialized framing equipment. Proficiency with basic computer functions and a willingness to learn specific machinery are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment that celebrates creativity and encourages customers and team members to explore their artistic potential.

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized solutions, and a welcoming atmosphere.

• Teamwork & Respect: Promoting a collaborative and inclusive workplace where all team members are valued and respected.

• Integrity & Accountability: Upholding ethical standards, adhering to company policies, and taking ownership of responsibilities.

• Passion for Craft: A genuine interest in arts, crafts, and the creative process.

Collaboration Style:

• Cross-functional Integration: Working closely with other store associates to ensure seamless customer experiences, from initial inquiry to checkout.

• Process-Oriented: Following established procedures for framing, sales, and store operations to ensure consistency and quality.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual performance and team effectiveness.

• Supportive Environment: Encouraging a culture where team members assist each other to meet daily goals and challenges.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational discipline. Candidates should demonstrate an understanding of both the artistic side of custom framing and the importance of efficient retail operations.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Demands: Juggling custom framing production, customer service, sales, and general store operational tasks during busy periods.

• Mastering Craft Skills: Acquiring and maintaining proficiency in various framing techniques, materials, and equipment.

• Customer Expectations: Meeting diverse customer needs and aesthetic preferences for custom framing projects.

• Physical Demands: Performing physically demanding tasks such as lifting heavy frames, standing for long periods, and working with specialized tools.

Learning & Development Opportunities:

• Framing Certification/Training: Opportunities to become a certified custom framer or deepen expertise in specific framing techniques.

• Sales and Customer Service Training: Enhancing skills in consultative selling and customer relationship management.

• Retail Management Pathways: Potential to move into leadership roles within the store through demonstrated performance and leadership capabilities.

• Product Knowledge Expansion: Learning about a wide range of art supplies, craft materials, and home decor items.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills alongside core retail competencies, with clear paths for advancement within a large, established retail organization.

💡 Interview Preparation

Strategy Questions:

• "How would you approach a customer who is unsure about the best framing option for their artwork?" (Focus on consultative selling, understanding needs, and presenting solutions).

• "Describe a time you had to handle a customer complaint or a challenging situation. How did you resolve it?" (Focus on problem-solving, empathy, and de-escalation).

• "How do you prioritize tasks when you have multiple demands, such as serving a customer, completing a framing order, and stocking shelves?" (Focus on time management, organizational skills, and ability to multitask).

• "What interests you about custom framing and working at Michaels?" (Focus on passion for creativity, customer service, and company alignment). Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research company mission, values, and product offerings).

• "How do you contribute to a positive team environment?" (Focus on collaboration, respect, and support for colleagues).

• "How do you ensure accuracy and quality in your work, especially when dealing with detailed tasks like framing?" (Focus on attention to detail, process adherence, and commitment to standards). Portfolio Presentation Strategy:

• If you have relevant examples (even from hobbies), prepare to discuss:

  • The project's objective and your role.
  • The process you followed (e.g., design, material selection, execution).
  • Any challenges you overcame.
  • The outcome or result.

• Be ready to articulate your understanding of basic design principles relevant to framing (e.g., matting, color coordination, frame styles).

📝 Enhancement Note: Interview preparation should emphasize customer service skills, attention to detail, a willingness to learn, and an appreciation for Michaels' creative mission.

📌 Application Steps

To apply for this part-time framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Emphasize skills like attention to detail, basic computer proficiency, and any experience with tools or equipment.

• Prepare for Behavioral Questions: Think of specific examples from past work or personal experiences that demonstrate your ability to handle customer interactions, manage tasks, and work as part of a team.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services.

• Practice Your Pitch: Be ready to articulate why you are interested in this role and how your skills align with the requirements, especially your enthusiasm for helping customers bring their creative visions to life.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.