Part time framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Grandville, Michigan, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-26

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on the creation and sale of custom framing solutions.

• Key responsibilities include building customer relationships, understanding their needs for art and memorabilia framing, and translating those needs into high-quality custom products.

• The position requires adherence to Standard Operating Procedures (SOPs) for sales, production, and store operations, ensuring compliance and efficiency.

• It involves hands-on work with framing equipment and materials, alongside general retail duties such as customer assistance, merchandising, and point-of-sale (POS) transactions.

📝 Enhancement Note: While the job title is "Part time framer," the description emphasizes building customer relationships and selling custom framing solutions, indicating a sales and design component beyond just production. The role requires a blend of customer-facing sales, hands-on production, and general retail operational duties.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their creative needs and providing personalized framing solutions.
  • Actively engage customers to identify their needs for art, photos, and memorabilia framing, offering expert advice on matting, framing, and display options.
  • Utilize sales techniques and product knowledge to drive custom framing sales and achieve individual and store sales targets.
  • Leverage the "Elevated ABC Deliver" methodology to enhance the customer experience and build loyalty.

• Custom Framing Production:

  • Accurately measure, cut, assemble, and finish custom framing orders to meet high-quality standards.
  • Operate framing equipment, including mat cutters and potentially other specialized tools, safely and efficiently.
  • Ensure all framing orders are completed accurately and delivered within the promised timeframe.

• Store Operations & Merchandising:

  • Maintain a clean, safe, and well-organized store environment, with a particular focus on the custom framing area.
  • Ensure the ready-made frame department, SISO (Single Item, Single Order), and directed replenishment areas are properly stocked and merchandised.
  • Assist with truck un-loads and stocking processes, adhering to company standards and budgets.
  • Operate the cash register, execute cash handling procedures accurately, and process various payment methods.
  • Support company-wide shrink and safety programs through diligent adherence to procedures.

• Customer Service & Omni-Channel Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.

  • Support Omni-channel processes, such as in-store pickup or online order fulfillment, as required.

  • Maintain a clutter-free and in-stock store to enhance the overall shopping experience.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales/customer relationship management and production/operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales that applicants should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a requirement, suggesting that on-the-job training will be provided for core competencies. Experience:

• Required:

  • Minimum of 0-2 years of experience.
  • Basic computer skills for point-of-sale (POS) systems and potential order management.
  • Basic measuring skills with a focus on accuracy for custom framing projects.
  • Ability to safely and effectively operate framing equipment and a glass cutter.

• Preferred:

  • Previous retail experience, demonstrating comfort in a customer-facing environment.

  • Proven experience in selling products and/or services, indicating a capacity for consultative selling and achieving sales targets. Required Skills:

• Customer Service Excellence: Ability to engage customers positively, understand their needs, and provide solutions.

• Custom Framing Knowledge: Basic understanding of framing principles, matting, and finishing techniques (training may be provided).

• Sales Acumen: Aptitude for selling custom solutions and meeting sales goals.

• Operational Proficiency: Ability to operate a cash register, handle cash accurately, and follow POS procedures.

• Measurement & Precision: Strong attention to detail for accurate measurements and order fulfillment.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in a retail sales environment.

• Product Knowledge Acquisition: Ability to quickly learn and articulate product features and benefits related to custom framing.

• Team Collaboration: Willingness to work effectively with team members during stocking and operational tasks.

• Problem-Solving: Capacity to address customer issues or production challenges creatively.

📝 Enhancement Note: The experience level is explicitly stated as entry-level (0-2 years), making this an accessible role for individuals starting their careers or transitioning into retail operations. The emphasis on "basic" skills suggests a strong training program will be in place.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are encouraged to highlight relevant experiences.

• Process Documentation: Candidates should be prepared to discuss past experiences in following documented processes (SOPs) and how they ensure accuracy and compliance in their work.

• System Implementation: While not expected to implement systems, the ability to learn and use new software (POS, order entry) efficiently is crucial.

• ROI Demonstration: For candidates with prior sales experience, demonstrating how their efforts contributed to sales targets or improved efficiency is beneficial.

Process Documentation:

• Candidates should be ready to discuss their experience with:

  • Following established workflows for sales transactions and order processing.

  • Adhering to production guidelines for quality control in custom framing.

  • Implementing store operational procedures for merchandising and inventory management.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio isn't typically expected. However, candidates can prepare by thinking about specific examples from previous jobs, volunteer work, or even personal projects that demonstrate the required skills like customer service, attention to detail, and following instructions.

💵 Compensation & Benefits

Salary Range:

• Based on the "Part-Time" employment type, entry-level experience (0-2 years), and the retail industry in Grandville, Michigan, an estimated hourly wage would range from $12.00 to $15.00 per hour.

• This estimate considers the cost of living in the Grand Rapids metropolitan area and industry benchmarks for similar retail positions. Actual compensation will depend on the candidate's experience, skills, and performance during the interview process. Benefits:

• Core Benefits:

  • 401(k) with employer match (eligibility requirements apply).
  • Employee Assistance Program (EAP) for confidential support.
  • Medical, Dental, and Vision Insurance (eligibility and plan details vary by position and hours worked).
  • Telemedicine Services for convenient healthcare access.
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  • Commuter Benefits to assist with transportation costs.

• Development & Growth:

  • Tuition Assistance for continuing education.
  • Adoption Assistance to support team members growing their families.

• Additional Perks:

  • Voluntary Insurance Options for supplemental coverage.

  • Significant Employee Discounts on Michaels products.

  • Access to Partner Discount Programs offering savings with other companies.

  • Paid Time Off (PTO) is often accrued based on hours worked for part-time employees. Working Hours:

• This is a part-time position, with hours expected to be less than 30-35 per week.

• The role requires flexibility to work nights, weekends, and early mornings, aligning with retail operational needs and customer traffic. Exact scheduling will be determined by store management based on business demand.

📝 Enhancement Note: The provided benefits list is extensive for a part-time role, indicating a strong commitment to employee well-being. It's important for applicants to confirm eligibility requirements for specific benefits, especially those tied to hours worked or employment status. The estimated salary is based on general retail industry data for the specified region and experience level.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Michaels operates within the Retail sector, specifically focusing on arts, crafts, and home decor. The company is a leader in its niche, providing a wide array of products and services for creative individuals and celebrations. This industry context means a focus on product knowledge, customer engagement, and visual merchandising. Company Size:

• Michaels is a large, publicly traded company with over 1,300 stores across North America. This size implies structured operational processes, established training programs, and opportunities for career advancement within a significant retail organization. Founded:

• Founded in 1973, Michaels has a long-standing history in the retail landscape, indicating stability and a well-established brand presence. This longevity suggests a company that understands its market and customer base. Team Structure:

• Operations Focus: The "Part-time Framer" role is part of the in-store retail operations team, working directly with customers and supporting daily store functions.

• Reporting: Likely reports to an Assistant Store Manager or Framing Department Manager, who oversees daily operations, sales performance, and team member development.

• Collaboration: Requires close collaboration with other store associates, including cashiers, sales floor staff, and potentially stockroom personnel, to ensure seamless customer service and efficient store operations.

Methodology:

• Customer-Centric: The company emphasizes building customer relationships and providing memorable solutions, particularly in the custom framing department.

• Process-Driven: Adherence to Standard Operating Procedures (SOPs) is critical for consistency, quality, and compliance across all store functions.

• Sales-Oriented: A strong focus on achieving sales targets, both individually and as a team, is a core aspect of the retail environment.

Company Website:

• https://www.michaels.com/

📝 Enhancement Note: The company's size and established history suggest a structured and professional work environment. The emphasis on both customer service and operational execution is typical of successful retail organizations.

📈 Career & Growth Analysis

Operations Career Level:

• This "Part-time Framer" role is positioned at an Entry-Level within the retail operations and sales domain. It serves as a foundational position for individuals looking to gain experience in customer service, sales, and hands-on production within a specialized retail setting. Reporting Structure:

• Typically, this role reports to a Store Manager or Assistant Store Manager, or potentially a dedicated Framing Department Manager if the store structure supports it. This structure allows for direct supervision and guidance on daily tasks and performance. Operations Impact:

• The primary impact of this role is on the customer experience and revenue generation through direct sales of custom framing. High-quality work and excellent customer service contribute to customer satisfaction, repeat business, and positive store reputation. Efficient production also impacts store profitability by minimizing waste and meeting deadlines. Growth Opportunities:

• Skill Development:

  • Advanced framing techniques, design consultation, and material knowledge.
  • Enhanced customer service and sales skills, including upselling and cross-selling.
  • Proficiency in operating various retail POS systems and potentially inventory management software.

• Career Progression:

  • Senior Framer/Lead Framer: Taking on more complex projects, potentially training new team members, and acting as a subject matter expert.
  • Sales Associate/Specialist: Transitioning to broader sales roles within the store, focusing on different product categories.
  • Assistant Store Manager/Key Holder: Moving into leadership roles with increased responsibility for store operations, team management, and performance.
  • Cross-Departmental Opportunities: Potential to move into Visual Merchandising or Inventory Management roles within the retail environment.

📝 Enhancement Note: This role offers a clear pathway for growth within Michaels, especially for those who demonstrate strong customer service, sales aptitude, and a willingness to learn and take on more responsibility. The company's large footprint provides numerous opportunities for internal mobility.

🌐 Work Environment

Office Type:

• This is a public retail store setting located in Grandville, Michigan. The work environment is customer-facing, dynamic, and requires constant interaction with shoppers and team members. Office Location(s):

• The specific location is 4830 Wilson Ave SW Ste 400, Grandville, Michigan. This is a retail storefront accessible to the public.

• The store is likely situated in a shopping center or high-traffic retail area, with typical amenities and accessibility for customers. Workspace Context:

• Collaborative Environment: The store operates as a team, requiring cooperation among associates for customer service, sales, and operational tasks like stocking and merchandising.

• Tools & Technology: Access to point-of-sale (POS) systems, framing equipment (mat cutters, potentially saws, presses), glass cutters, and potentially basic computer systems for order management and inventory.

• Team Interaction: Frequent interaction with colleagues is expected, fostering a team-oriented atmosphere focused on shared goals of customer satisfaction and sales achievement. The framing area itself is a specialized workspace within the larger store.

Work Schedule:

• The schedule is flexible part-time, requiring availability for nights, weekends, and early mornings. This flexibility is essential to meet the demands of retail operations and customer traffic patterns. The exact number of hours and specific shifts will vary based on business needs and employee availability.

📝 Enhancement Note: The work environment is typical of a busy retail store, emphasizing customer interaction and teamwork. The framing shop is a distinct area with specialized tools, requiring careful handling and adherence to safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application followed by a brief phone or video screening to assess basic qualifications, availability, and interest.

• In-Person Interview: A more in-depth interview at the store location. This may include:

  • Behavioral Questions: Focusing on past experiences related to customer service, teamwork, problem-solving, and handling difficult situations.
  • Situational Questions: Posing hypothetical scenarios to assess how candidates would handle specific customer interactions or operational challenges (e.g., "How would you handle a customer unhappy with their framing order?").
  • Skills Assessment: A practical demonstration or discussion related to basic measuring skills or the ability to operate framing equipment (if applicable and safe).
  • Sales Aptitude: Questions designed to gauge comfort and experience in selling products and achieving sales goals.

• Onboarding & Training: If hired, a comprehensive onboarding and training program will cover company policies, customer service standards, framing techniques, and operational procedures.

Portfolio Review Tips:

• For this entry-level role, a formal portfolio is not expected. However, candidates can prepare by:
  • Highlighting Relevant Experience: Be ready to discuss specific examples from previous jobs, volunteer roles, or even personal projects that demonstrate customer service skills, attention to detail, problem-solving abilities, and any experience with tools or hands-on tasks.
  • Showcasing Sales Aptitude: If you have sales experience, prepare to talk about your successes, how you approached customers, and how you contributed to sales goals.
  • Demonstrating Process Adherence: Be prepared to discuss situations where you followed instructions or procedures precisely to achieve a desired outcome.

Challenge Preparation:

• Customer Service Scenarios: Practice how you would respond to common customer service challenges, such as an unhappy customer, a difficult request, or a busy period.

• Sales Approach: Think about how you would approach a customer who is browsing the framing options, and what questions you would ask to understand their needs.

• Operational Awareness: Be prepared to discuss your understanding of the importance of a clean, organized, and well-stocked retail environment.

📝 Enhancement Note: The interview process for this role will likely focus on assessing soft skills like customer service, communication, and attitude, alongside basic practical abilities. Candidates should be ready to share specific examples that illustrate these qualities.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat cutters (e.g., Logan, Fletcher) for precise cutting of mats.
  • Glass cutters for custom glass sizing.
  • Framing assembly tools (e.g., points drivers, gluing systems, jointers).
  • Heat press (potentially for specific framing applications).

• Point-of-Sale (POS) System:

  • Michaels likely uses a proprietary or standard retail POS system for processing sales, managing customer accounts, and tracking inventory. Familiarity with any modern POS system is beneficial.

• Measuring Tools:

  • Tape measures, rulers, and potentially digital measuring devices for accurate project specifications. Analytics & Reporting:

• While this role is not directly involved in complex analytics, understanding basic sales performance metrics (e.g., units sold, average transaction value) can be helpful.

• Reporting Tool: Sales performance data might be accessible via in-store terminals or manager reports.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have basic CRM functionalities to track customer purchase history and contact information for loyalty programs or follow-ups.

• Automation: Not a primary focus for this role, beyond the efficiency gained from using well-maintained equipment and POS systems.

📝 Enhancement Note: Proficiency with manual measuring tools and the ability to learn specialized framing equipment are key technical requirements. Familiarity with retail POS systems is highly advantageous.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to providing exceptional customer service and creating memorable experiences, especially within the custom framing department.

• Creativity & Passion: Encouraging a passion for art, crafts, and creative expression, both in products and in team member engagement.

• Teamwork & Collaboration: Fostering a supportive environment where team members work together to achieve store goals and assist each other.

• Integrity & Respect: Upholding ethical standards in all interactions and treating customers and colleagues with respect.

• Efficiency & Quality: Striving for efficient operations and high-quality production in custom framing and all store tasks.

Collaboration Style:

• Cross-Functional Integration: The framing specialist will work closely with other store associates to ensure a seamless customer journey, from initial inquiry to final purchase and beyond. This involves clear communication about order status, customer needs, and shared responsibilities.

• Process Review: While not formal, a willingness to provide feedback on processes and suggest improvements for efficiency or customer satisfaction is valued.

• Knowledge Sharing: Team members are encouraged to share product knowledge, sales tips, and operational best practices to collectively enhance store performance.

📝 Enhancement Note: Michaels promotes a culture that values both individual contributions to customer service and sales, and the collective effort of the team to maintain store operations. The emphasis on creativity aligns with their core business.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage with customers for sales consultations while also meeting production deadlines for custom framing orders.

• Customer Expectations: Meeting diverse customer expectations for custom framing, which can range from simple and budget-conscious to complex and high-end designs.

• Physical Demands: The role involves standing for extended periods, lifting moderately heavy items (frames, glass), and using ladders, which can be physically demanding.

• Learning Curve: Mastering the operation of framing equipment and developing proficiency in design consultation and sales techniques may require a learning period.

Learning & Development Opportunities:

• Framing Skills Certification: Potential for advanced training and certification in custom framing techniques, materials, and design principles.

• Sales Training Programs: Access to company-provided sales training to enhance consultative selling skills, product knowledge, and closing techniques.

• Retail Management Track: For individuals showing leadership potential, opportunities to progress into roles with greater responsibility, such as Key Holder, Assistant Manager, or Store Manager.

• Industry Exposure: Gaining broad exposure to the arts, crafts, and home decor retail industry.

📝 Enhancement Note: This role presents opportunities for individuals to develop specialized craft skills alongside customer-facing sales and operational competencies, making it a well-rounded entry-level position.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you handle it, and what was the outcome?" "How would you approach a customer who seems unsure about what framing they need?"

• Sales Approach: "How do you approach selling a product or service?" "What steps would you take to understand a customer's needs for custom framing?" "Tell me about a time you exceeded a sales goal."

• Problem-Solving: "Imagine a customer is unhappy with the framing you completed. What would you do?" "If you're busy with a framing order and a customer needs help on the sales floor, how do you manage your priorities?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in working for Michaels?"

• "How do you think your skills align with our company values of creativity and customer service?"

• "What does teamwork mean to you in a retail environment?" Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on being ready to discuss:

  • Specific Examples: Prepare 2-3 concrete examples from past work, volunteer, or personal experiences that highlight your customer service skills, attention to detail, problem-solving abilities, or any hands-on work.
  • Quantifiable Achievements: If you have sales experience, be ready to share specific numbers or results (e.g., "I consistently met my sales targets by...").
  • Process Adherence: Discuss situations where following instructions or a specific process led to a successful outcome.

📝 Enhancement Note: Candidates should prepare to articulate their customer service philosophy, demonstrate their ability to follow instructions, and express enthusiasm for the creative aspects of the role. Being able to provide specific examples is crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided link.

• Tailor your resume to highlight relevant customer service, sales, and any hands-on or detail-oriented experience. Use keywords from the job description such as "customer service," "sales," "framing," "measuring skills," and "retail operations."

• Prepare specific examples for behavioral and situational interview questions, focusing on your ability to handle customer interactions, follow procedures, and work as part of a team.

• Research Michaels' custom framing services beforehand to understand their offerings, quality, and value proposition. This will help you speak confidently about their products and services.

• Practice articulating your interest in the role and how your skills and enthusiasm align with Michaels' brand and values, particularly regarding creativity and customer engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.