Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Clackamas, Oregon, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 31, 2026

Experience Level: Entry Level / 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions by building strong customer relationships and understanding their creative vision.

• Drive sales and production results through personalized customer engagement and expert product knowledge in the framing department.

• Maintain store presentation standards, including ready-made frame displays, SISO (Single Item, Single Out), and directed replenishment to ensure a positive shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational efficiency.

📝 Enhancement Note: This role, while titled "Framer," is deeply integrated into retail operations, focusing on both sales and operational execution within a specialized department. The emphasis on "Elevated ABC Deliver" and "personal designer" indicates a customer-centric sales approach within the framing service.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by acting as a personal designer, utilizing the Elevated ABC Deliver methodology to create memorable custom framing experiences.
  • Achieve and exceed sales and production targets for custom framing orders through consultative selling and solution-oriented customer interactions.
  • Acknowledge all customers entering the store, proactively assist them in locating products, and offer solutions that meet their creative needs.

• Framing Operations & Quality:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to delivery timelines.
  • Operate framing equipment and glass cutters safely and effectively, ensuring all finished products meet company standards.
  • Maintain the ready-made frame department, including displays, SISO, and directed replenishment, ensuring a visually appealing and well-stocked environment.

• Store Operations & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and company programs, ensuring compliance with applicable laws and requirements.
  • Support and execute company shrink and safety programs, contributing to a secure and accident-free workplace.
  • Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and completion within budget.
  • Operate the cash register and execute cash handling procedures to company standards, ensuring accuracy and security.

• General Store Support:

  • Maintain a safe, clean, and clutter-free environment throughout the store and assigned areas.

  • Assist with Omni channel processes, ensuring seamless integration of online and in-store customer experiences.

  • Interact positively and respectfully with colleagues, promoting commitment to organizational values and serving as a role model.

📝 Enhancement Note: The responsibilities highlight a blend of sales, specialized craft, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a specific sales training methodology that candidates should be aware of. The role requires a hands-on approach to both customer interaction and operational tasks.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions.

• While no specific degree is listed, a strong aptitude for spatial reasoning and design principles is beneficial for custom framing. Experience:

• 0-2 years of experience in a customer-facing role.

• Demonstrated ability to manage tasks and responsibilities within a retail environment. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online order management tools.

• Basic Measuring Skills: Precision and accuracy in taking measurements for custom framing projects are critical.

• Equipment Operation: Proficiency in operating framing equipment, including specialized machinery and a glass cutter, is essential.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions in a friendly and helpful manner.

• Cash Handling Proficiency: Accurate and secure management of financial transactions, including operating a cash register.

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting, particularly in a specialty or service-oriented department.

• Sales Experience: Proven track record of selling products and/or services, with an ability to consultatively guide customers toward solutions.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles is advantageous.

• Merchandising Skills: Ability to maintain visually appealing displays and ensure product availability.

📝 Enhancement Note: The requirements lean towards practical skills and customer interaction. While formal education isn't heavily emphasized, the ability to learn and operate specialized equipment and sales techniques is crucial. Candidates with prior retail sales experience, especially in areas requiring consultation, will likely be strong contenders.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight relevant project experience in their resume or during interviews.

• Process Documentation: Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they apply them in daily tasks.

• System Implementation Standards: While not directly implementing systems, demonstrating an understanding of how POS systems and sales tools contribute to operational efficiency is valuable.

• ROI Demonstration: For this role, ROI is demonstrated through successful sales conversions and efficient order fulfillment, rather than formal financial reporting.

Process Documentation:

• Candidates should be able to articulate their approach to following established workflows for order taking, production, and customer service.

• Demonstrate an understanding of how to maintain organized workspaces and manage inventory, contributing to overall operational efficiency.

• Be prepared to discuss how they track and ensure the timely completion of framing orders.

📝 Enhancement Note: For an entry-level role like this, the "portfolio" is less about formal documents and more about demonstrating practical skills and process adherence through interview responses and resume bullet points. Highlighting examples of successful customer interactions, accurate order fulfillment, or effective task management will serve as a de facto portfolio.

💵 Compensation & Benefits

Salary Range:

• As this is a Part Time Framer position in Clackamas, Oregon, the estimated hourly wage typically falls between $15.00 - $19.00 per hour. This range is based on industry standards for entry-level retail positions with specialized skills in the Portland metropolitan area, considering cost of living and typical retail compensation. Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical coverage: Health insurance options available to eligible team members.

• Dental coverage: Dental insurance plans to support oral health.

• Vision coverage: Vision insurance for eye care needs.

• Telemedicine services: Access to remote medical consultations.

• Flexible spending accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter benefits: Assistance with transportation costs to and from work.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial support for team members pursuing adoption.

• Voluntary insurance options: Additional insurance coverages available for purchase.

• Employee discounts: Significant discounts on Michaels products and services.

Working Hours:

• This is a Part Time position. Actual hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The role is listed with an assumed 40-hour work week in the input data, which is likely a maximum capacity rather than a guaranteed schedule for part-time roles.

📝 Enhancement Note: The salary range is an estimate based on typical entry-level retail roles with specialized duties in the specified location. The benefits package is comprehensive for a part-time retail position, offering significant value beyond base pay.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

• Michaels operates within the arts, crafts, and custom framing retail sector, a market driven by consumer creativity, DIY projects, and personalized decor. The company's purpose is to "fuel the joy of creativity and celebration," indicating a culture that values inspiration, artistic expression, and customer engagement.

Company Size: Over 1,300 stores in North America.

• This large retail footprint means opportunities for standardized processes, but also a need for localized execution and customer service. For operations professionals, it implies working within established frameworks while contributing to efficient store-level operations.

Founded: 1973, headquartered in Irving, Texas.

• With decades of experience, Michaels has a mature operational structure and established brand presence. This history suggests a company with a deep understanding of retail operations and customer needs. Team Structure:

• Store-Level Operations: The Part Time Framer will be part of a store team, likely reporting to a Store Manager or Assistant Manager, with direct supervision from a Framing Department Manager or Lead.

• Cross-functional Collaboration: Collaboration will occur with fellow store associates, particularly in customer service, inventory, and stocking roles. There's also potential interaction with online order fulfillment processes (Omni channel).

• Departmental Focus: The role has a specialized focus within the Custom Framing department, requiring close work with other framing specialists and adherence to department-specific SOPs.

Methodology:

• Customer-Centric Sales: Emphasis on "Elevated ABC Deliver" and "personal designer" approach to build relationships and drive sales.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for all operational and transactional tasks.

• Efficiency & Compliance: Focus on maintaining store standards, supporting shrink and safety programs, and efficient truck unloading and stocking.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity and positive customer experiences. For an operations role, this translates to executing processes efficiently while maintaining a friendly and helpful demeanor, particularly within the specialized framing department.

📈 Career & Growth Analysis

Operations Career Level: Entry Level / Associate

• This role is positioned at the entry level, focusing on foundational retail operations and customer service within a specialized department. It's an excellent starting point for individuals interested in retail, customer engagement, and hands-on craft services. Reporting Structure:

• Typically reports to a Store Manager, Assistant Manager, or a dedicated Framing Department Manager. This structure provides direct supervision and guidance on daily tasks and performance expectations. Operations Impact:

• The Part Time Framer directly impacts store revenue through custom framing sales and contributes to overall store efficiency and customer satisfaction by maintaining department standards and assisting with general store operations. Positive customer experiences in framing can lead to repeat business and increased sales for the entire store. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, equipment operation, and consultative sales.

• Career Progression: Potential to advance to a Full Time Framer, Framing Department Lead, Assistant Store Manager, or other leadership roles within Michaels retail operations.

• Cross-Training: Possibility of cross-training in other store departments, broadening operational knowledge and skill sets.

• Specialization: Deepen expertise within the framing niche, potentially leading to specialized roles or further training in art and design services.

📝 Enhancement Note: While entry-level, this role offers a clear path for growth within Michaels, especially for those who excel in customer service, sales, and operational execution. Demonstrating a strong work ethic and willingness to learn can open doors to further opportunities.

🌐 Work Environment

Office Type: Public Retail Store Setting.

• The primary work environment is a bustling retail store, requiring constant interaction with customers and a dynamic pace. The role involves working in both climate-controlled public areas and potentially less controlled stock rooms. Office Location(s):

• Clackamas, Oregon (11211 SE 82nd Ave Ste F). This specific location is a physical retail store accessible to the local community. Workspace Context:

• Collaborative Environment: Work is performed alongside other store associates, requiring teamwork and effective communication to manage customer flow and operational tasks.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, POS systems, and potentially tools for inventory management and Omni channel fulfillment.

• Team Interaction: Opportunities for daily interaction with colleagues and supervisors, fostering a team-oriented atmosphere. The framing shop itself is a specialized workspace within the larger store.

Work Schedule:

• The schedule includes nights, weekends, and early mornings. As a part-time role, hours will vary based on business needs. This flexibility is common in retail but requires adaptability from the employee.

📝 Enhancement Note: The work environment is typical of a retail setting, demanding energy and adaptability. The framing shop is a specialized area with specific tools and safety considerations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone screen or online assessment to evaluate basic qualifications and interest.

• In-Person Interview: A one-on-one interview with the hiring manager (Store Manager or Framing Manager). This stage will assess customer service skills, understanding of the role, and cultural fit.

• Skills Demonstration (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss their approach to operating framing equipment.

• Situational Questions: Expect questions about handling customer interactions, resolving issues, and managing time effectively in a fast-paced environment.

• Final Assessment: Evaluation based on demonstrated skills, enthusiasm, and alignment with Michaels' values.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, prepare to discuss:
  • Past Customer Service Successes: Be ready with examples of how you've provided excellent customer service and resolved customer issues.
  • Sales Achievements: If you have sales experience, highlight instances where you successfully sold products or services and met targets.
  • Technical Aptitude: Discuss any experience with tools, equipment, or precise tasks that demonstrate your ability to learn and operate framing machinery.
  • Work Ethic: Emphasize reliability, punctuality, and a proactive approach to tasks.

Challenge Preparation:

• Candidates might face scenarios like:

  • "A customer is unsure about the best framing option for their artwork. How would you assist them?"

  • "You have a framing order due today, but a customer needs immediate assistance with a retail purchase. How do you prioritize?"

  • "Describe a time you had to learn a new skill or operate new equipment quickly."

📝 Enhancement Note: Preparation should focus on showcasing customer service skills, a willingness to learn technical aspects of framing, and a strong retail work ethic. Examples of past achievements are more valuable than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing sales transactions, managing customer accounts, and potentially order entry.

• Framing Equipment: Specialized machinery for cutting mats, assembling frames, and finishing custom pieces.

• Glass Cutter: Essential tool for precise glass sizing.

• Heat Press: Used in some framing processes for sealing and finishing.

Analytics & Reporting:

• While not directly managing analytics, understanding how sales data from the POS system contributes to store performance is beneficial.

• Awareness of inventory management systems for tracking stock levels of frames, mats, and supplies. CRM & Automation:

• The POS system likely has basic CRM functionalities for tracking customer purchases and preferences.

• Familiarity with Omni channel processes indicates an understanding of integrated retail systems.

📝 Enhancement Note: Proficiency with basic retail technology (POS systems) and a willingness to learn specialized equipment are key. The company's operational tools are geared towards efficient transaction processing and custom order fulfillment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount, especially in the custom framing department.

• Creativity: Embracing and fostering creativity in customer solutions and store presentation.

• Efficiency: Executing tasks accurately and promptly, adhering to SOPs to ensure smooth operations.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a positive customer experience.

• Integrity: Upholding company standards, honesty, and ethical practices in all interactions.

Collaboration Style:

• Supportive & Responsive: Team members are expected to support each other, assist customers, and respond to changing business needs.

• Process-Oriented: Collaboration often involves following established procedures and workflows to ensure consistency and quality.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance.

📝 Enhancement Note: The culture at Michaels emphasizes a blend of creative passion and operational discipline. Team members are expected to be customer-focused, efficient, and collaborative, contributing to a positive and productive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Service: Effectively managing customer interactions for custom framing sales while also handling general store inquiries and operational tasks.

• Pacing & Prioritization: Juggling multiple framing orders with varying deadlines and complexity, alongside immediate customer needs.

• Learning Specialized Skills: Mastering the operation of framing equipment and techniques requires attention to detail and practice.

• Customer Expectations: Meeting diverse customer expectations for design, quality, and turnaround time.

Learning & Development Opportunities:

• Framing Expertise: Gaining in-depth knowledge of framing materials, design, and techniques.

• Sales & Customer Service Training: Developing consultative selling skills and advanced customer engagement strategies.

• Retail Operations: Understanding broader store operations, including inventory management, merchandising, and Omni channel processes.

• Potential for Advancement: Opportunities to grow into leadership roles within the store or specialized departments.

📝 Enhancement Note: This role presents opportunities to develop specialized craft skills and customer-facing sales abilities within a structured retail environment. Overcoming challenges involves a combination of learning, prioritization, and strong interpersonal skills.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a difficult customer, a unique framing request, or a situation where a customer is undecided.

• Sales Approach: Explain your strategy for recommending products and services, especially when a customer may not know exactly what they need.

• Problem-Solving: Describe how you would address a situation where a framing order is delayed or a mistake has been made.

• Teamwork: Discuss your experience working in a team environment and how you contribute to a positive team dynamic.

Company & Culture Questions:

• Motivation: Why are you interested in Michaels and specifically the Part Time Framer role?

• Values Alignment: How do your personal values align with Michaels' commitment to creativity and customer service?

• Work Environment: What are your expectations for a retail work environment, and how do you handle fast-paced settings?

Portfolio Presentation Strategy:

• Resume Highlights: Focus on quantifiable achievements in customer service, sales, or any relevant technical skills.

• Storytelling: Use the STAR method (Situation, Task, Action, Result) to describe past experiences, particularly those involving customer interaction, problem-solving, or learning new skills.

• Demonstrate Enthusiasm: Show genuine interest in art, design, and helping customers bring their creative visions to life.

• Highlight Practical Skills: Be ready to talk about your comfort level with tools, measuring, and following instructions precisely.

📝 Enhancement Note: Interview preparation should center on demonstrating strong customer service, a proactive sales attitude, a willingness to learn technical skills, and alignment with Michaels' creative and collaborative culture.

📌 Application Steps

To apply for this Part Time Framer position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight customer service achievements, any sales experience, and any mention of technical aptitude or experience with tools/equipment. Use keywords like "customer engagement," "sales," "problem-solving," and "detail-oriented."

• Portfolio Preparation (Verbal): Prepare to discuss specific examples of excellent customer service, successful sales interactions, and any experience that demonstrates your ability to learn and operate equipment precisely. Think about situations where you've gone above and beyond for a customer.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their focus on creativity and customer experience, especially within the framing department.

• Interview Practice: Practice answering common retail interview questions, focusing on the STAR method for behavioral questions, and be ready to articulate your understanding of the responsibilities and your enthusiasm for the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.