Part time framer

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: San Antonio, Texas, United States (17700 San Pedro Ave, Ste 400)

Job Type: Part Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 30, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences within the custom framing department, directly impacting sales and customer satisfaction.

• Responsibilities include hands-on custom framing, maintaining visual merchandising standards, and ensuring efficient store operations.

• The position requires a blend of customer engagement, sales acumen, and operational execution in a retail environment.

• Successful candidates will contribute to a positive store atmosphere and support overall company objectives.

📝 Enhancement Note: While the job title is "Part time framer," the description highlights significant customer interaction, sales responsibilities, and operational duties beyond just framing. This suggests a role that is customer-facing, sales-driven, and operational within the framing department, not solely a production role. The focus on "building customer relationships" and "delivering sales" points to a Sales Associate with a framing specialization.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by leveraging Elevated ABC Deliver methodology to create memorable custom framing solutions.
  • Actively engage customers to understand their needs and provide tailored framing recommendations, driving sales of custom framing services.
  • Greet customers, assist with product location, and offer solutions that enhance their shopping experience.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality and adhere strictly to production timelines.
  • Operate framing equipment and glass cutters safely and efficiently according to Standard Operating Procedures (SOPs).
  • Maintain the ready-made frame department, including SISO (Shop In Store Only) and Directed Replenishment processes, ensuring visual appeal and stock availability.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free environment for customers and team members.
  • Maintain visual merchandising standards across assigned areas, including the ready-made frame department.
  • Participate actively in truck un-loading and stocking processes, adhering to truck standards and within budget.
  • Operate the cash register and execute cash handling procedures according to company standards.
  • Support company-wide shrink and safety programs through diligent adherence to procedures.

• Team Collaboration & Support:

  • Interact positively and respectfully with colleagues, maintaining a constructive attitude even in challenging situations.

  • Demonstrate commitment to the organization's vision and values, serving as a role model for others.

  • Assist with Omni-channel processes, ensuring a seamless customer experience across all sales channels.

  • Perform other duties as assigned to support store operations and team goals.

📝 Enhancement Note: The core responsibilities are a blend of customer service, sales, and operational tasks specific to a retail environment with a focus on custom framing. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured approach to consultative selling within the framing department.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in basic math and communication is implied for customer interaction and order accuracy.

Experience:

• 0-2 years of experience in a customer-facing role is ideal, with a focus on sales or service delivery.

• Experience in a retail environment is highly preferred.

• Prior experience in selling products and/or services directly to customers is a significant advantage. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, internal inventory management tools, and basic office software.

• Basic Measuring Skills: Precision in measuring artwork and framing materials is critical for accurate order fulfillment.

• Framing Equipment Operation: Proficiency or demonstrated ability to learn and operate framing machinery.

• Glass Cutting: Skill in safely and accurately cutting glass for framing.

• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide solutions that exceed expectations.

• Sales Acumen: Capacity to identify sales opportunities, recommend products, and close sales effectively.

• Merchandising Skills: Understanding of visual standards to maintain an appealing and well-organized department.

• Cash Handling: Accuracy and integrity in processing transactions and managing cash.

Preferred Skills:

• Retail Sales Experience: Proven track record in achieving sales targets in a retail setting.

• Custom Framing Knowledge: Familiarity with different framing materials, techniques, and design principles.

• Visual Merchandising: Experience in creating attractive product displays and maintaining store aesthetics.

• Inventory Management: Understanding of stock replenishment and inventory control processes.

• Omni-channel Fulfillment: Experience with supporting online order pick-ups and returns.

📝 Enhancement Note: The "0-2 Years" experience level suggests that this role is entry-level within the framing specialization. The required skills are foundational for retail and specifically for this specialized department, with preferred skills pointing towards candidates who can hit the ground running with existing relevant experience.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio may not be required for this specific part-time role, candidates are encouraged to prepare examples of how they have:
  • Customer Interaction Scenarios: Documented instances of successfully resolving customer issues or exceeding expectations in a service-oriented role.
  • Sales Contributions: Quantifiable achievements in sales, even if informal, demonstrating an ability to influence purchasing decisions.
  • Process Adherence: Examples of following established procedures (SOPs) to ensure quality and consistency in tasks performed.
  • Visual Merchandising Examples: If applicable, photos or descriptions of how they've contributed to store presentation or product displays.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:
  • Workflow Design & Optimization: How they approach tasks to ensure efficiency and quality, particularly in a custom order environment.
  • Implementation & Automation: Experience with using tools or systems to streamline processes (e.g., POS systems, inventory tools).
  • Measurement & Performance Analysis: How they track personal performance (e.g., sales, order completion time) and identify areas for improvement.

📝 Enhancement Note: For an entry-level, part-time role, a formal portfolio is less likely to be mandatory. However, demonstrating an understanding of process, sales, and customer service through anecdotes and examples during the interview will be crucial. The focus should be on potential and a structured approach to tasks.

💵 Compensation & Benefits

Salary Range:

• Based on the "Part time" employment type, location in San Antonio, Texas, and the "0-2 Years" experience level, a typical hourly wage for this role would likely fall between $12.00 - $16.00 per hour.

• This estimate is derived from general retail associate wages in San Antonio and accounts for the specialized skills in custom framing. Actual compensation will depend on the candidate's specific experience and the company's internal pay scales. Benefits:

• Core Benefits (Eligibility may vary based on hours/tenure):

  • 401(k) with employer match: Retirement savings plan.
  • Employee Assistance Program (EAP): Confidential counseling and support services.
  • Medical, Dental, and Vision Coverage: Health insurance options.
  • Telemedicine Services: Convenient remote healthcare access.
  • Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare or dependent care.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education.
  • Adoption Assistance: Financial support for employees growing their families through adoption.

• Everyday Perks:

  • Employee Discounts: Significant discounts on Michaels products.

  • Partner Discount Programs: Access to discounts with other affiliated companies. Working Hours:

• This is a part-time position. While the exact number of hours can vary, it is generally understood to be less than 40 hours per week.

• Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is essential.

📝 Enhancement Note: The provided benefits list is extensive for a part-time role, indicating Michaels' commitment to its team members. The salary estimate is based on common retail wages in the San Antonio area for entry-level positions with some specialized duties.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail. Michaels is North America's largest retailer of arts, crafts, and home décor. This industry context means the company culture often emphasizes creativity, DIY spirit, and community engagement.

Company Size: Over 1,300 stores across North America. This large retail footprint suggests a structured corporate environment with established operational processes, but also the potential for local store autonomy and team-based work.

Founded: 1973. With a long history, Michaels has established brand recognition and a deep understanding of its customer base. This longevity implies stability and a well-defined operational framework.

Team Structure:

• Store Level: The framing specialist will be part of a store team that typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and fellow Sales Associates/Specialists.

• Reporting: This role likely reports to a Team Lead or Assistant Store Manager responsible for the framing department and sales floor operations.

• Cross-functional Collaboration: Collaboration is key with other sales associates for floor coverage, stock associates for inventory, and potentially with online fulfillment teams for Omni-channel tasks. The framing specialist will also interact directly with customers, making them a crucial point of contact.

Methodology:

• Data-Driven Decisions (at corporate level): While store-level roles are more execution-focused, decisions regarding merchandising, promotions, and operational standards are informed by sales data and customer behavior analytics.

• Customer-Centric Approach: The emphasis on "Elevated ABC Deliver" and building relationships highlights a methodology centered on understanding and serving customer needs.

• Process Standardization: Adherence to SOPs is critical across all stores to ensure consistent customer experience, operational efficiency, and safety compliance.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture at Michaels is likely to be vibrant, creative, and customer-focused, given its industry. The large scale means standardized processes are important, but the emphasis on "personal designer" suggests an element of personalized customer service and creativity is valued.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level position within the retail operations and specialized sales track. It's a foundational role for individuals interested in customer service, sales, and operational execution within a retail setting. The primary focus is on executing established processes and delivering customer value.

Reporting Structure: The Framer will report to store leadership, likely a Team Lead or Assistant Store Manager. This structure provides direct supervision, training, and performance feedback, facilitating skill development within a defined hierarchy.

Operations Impact:

• Direct Sales Contribution: The Framer directly impacts store revenue through custom framing sales and by assisting customers in locating products, thus contributing to overall store sales targets.

• Customer Experience: By providing expert framing advice and excellent service, the role enhances customer satisfaction and loyalty, which is crucial for repeat business in a specialty retail environment.

• Operational Efficiency: Adherence to SOPs, efficient order completion, and effective merchandising contribute to the smooth functioning of the store and a positive shopping environment.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, design principles, and consultative sales.

• Advancement within Store Operations: Potential to move into roles like Team Lead, Assistant Store Manager, or Store Manager, with increased responsibility for team leadership and store performance.

• Specialization: Develop deep expertise in custom framing, potentially becoming a go-to expert for complex projects or training new team members.

• Cross-Functional Exposure: Gain experience in various aspects of retail operations, from sales floor management to inventory and Omni-channel processes.

📝 Enhancement Note: This role offers a clear path for growth within Michaels' retail operations, starting with a specialized customer-facing position and extending to leadership and broader operational management. The emphasis on hands-on experience and customer interaction provides a strong foundation for a career in retail.

🌐 Work Environment

Office Type: Public retail store setting. This means the environment is customer-facing, dynamic, and requires constant interaction with the public.

Office Location(s): The specific location is San Antonio-17700 San Pedro Ave, Ste 400. This is a retail store environment, likely in a shopping center or commercial area.

Workspace Context:

• Customer Interaction Hub: The primary workspace is the sales floor and the dedicated custom framing area. This involves direct engagement with customers, showcasing products, and performing custom work.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, a cash register/POS system, and potentially basic computer terminals for order entry and inventory lookups.

• Team Interaction: Opportunities for collaboration with fellow team members on sales floor coverage, stocking, and customer assistance, fostering a team-oriented atmosphere.

• Climate Control: Public areas are climate-controlled. Stock rooms may not be, and some outdoor work might be assigned (e.g., retrieving carts, truck unloading).

Work Schedule:

• This is a part-time role with varied hours, including nights, weekends, and early mornings. Flexibility is a key requirement to meet the demands of a retail business.

• While specific daily hours will vary, the emphasis is on covering operational needs throughout the store's operating hours.

📝 Enhancement Note: The work environment is typical of a specialty retail store, demanding adaptability, customer focus, and the ability to manage multiple tasks simultaneously in a public-facing setting. The framing shop itself is a specialized workspace with specific equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A likely step will be an in-person interview at the store location. This will focus on:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork through past experiences (e.g., "Tell me about a time you handled a difficult customer").
  • Situational Questions: Presenting hypothetical scenarios related to customer interactions, sales opportunities, and operational challenges (e.g., "How would you handle a customer who is unhappy with their framing order?").
  • Skills Assessment: Discussion or demonstration of basic measuring, computer, and potentially equipment operation skills.
  • Company Fit: Evaluating alignment with Michaels' values and culture, particularly around creativity and customer service.

• Potential Second Interview/Manager Review: Depending on the store's management structure, a final interview with the Store Manager or a higher-level manager might occur.

Portfolio Review Tips:

• For this role, a formal "portfolio" in the traditional sense (like a graphic designer's book) is unlikely. Instead, focus on preparing:
  • Anecdotal Evidence: Be ready to share specific examples of your customer service successes, sales achievements, and problem-solving skills using the STAR method (Situation, Task, Action, Result).
  • Demonstration of Skills: If asked, be prepared to verbally walk through how you would measure a piece for framing or how you would approach a customer inquiry.
  • Understanding of Process: Discuss your ability to follow instructions and SOPs, highlighting any experience you have with standardized procedures.
  • Passion for Craft/Creativity: Express enthusiasm for the arts, crafts, and the creative process, which aligns with Michaels' brand.

Challenge Preparation:

• Customer Service Scenarios: Practice responses to common customer service challenges, focusing on empathy, problem-solving, and de-escalation.

• Sales Scenarios: Prepare to discuss how you would approach a customer, identify their needs, and recommend a custom framing solution, highlighting benefits and value.

• Operational Scenarios: Think about how you would prioritize tasks during a busy shift, manage inventory, or ensure store cleanliness and safety.

📝 Enhancement Note: The interview process will likely be practical and behavioral, focusing on assessing a candidate's ability to perform the core duties and fit into the store's team and culture. Preparation should focus on real-life examples and demonstrating a customer-centric, proactive attitude.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Various machinery for cutting mats, assembling frames, and finishing pieces. Proficiency or ability to learn is key.

• Glass Cutter: Essential tool for custom framing.

• Heat Press: May be used for specific framing applications.

• Cash Register/POS System: For processing transactions, managing sales, and potentially basic inventory lookups.

• Computer Terminals: For order entry, accessing company systems, and possibly basic administrative tasks.

Analytics & Reporting:

• While direct analytical roles are not part of this position, the Framer will interact with systems that generate data.

• Sales Reports (at store level): Understanding daily/weekly sales performance for custom framing and overall store sales.

• Inventory Management Systems: Used for tracking stock levels of frame materials, mats, and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM) through POS/Sales Process: The "Elevated ABC Deliver" methodology implies a structured approach to customer interaction that functions as a basic CRM process, focusing on building relationships and repeat business.

• Order Management System: Integrated with POS, this system tracks custom framing orders from placement to completion.

📝 Enhancement Note: The technology stack is primarily operational and customer-facing, focused on enabling sales, order processing, and efficient store management. The emphasis is on practical application rather than deep technical expertise.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: A strong appreciation for arts, crafts, and the creative process is fundamental to the Michaels brand and its employees.

• Customer Focus: A commitment to providing exceptional service, building relationships, and exceeding customer expectations is paramount.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and ensure a positive environment for both customers and employees.

• Efficiency & Quality: Striving for accuracy and high standards in all tasks, from framing to store presentation and sales transactions.

• Integrity & Respect: Upholding ethical standards in all interactions and fostering an inclusive and respectful workplace.

Collaboration Style:

• Customer-Centric Collaboration: Team members are encouraged to assist customers collaboratively, sharing knowledge about products and services.

• Process-Oriented Support: Working together to ensure SOPs are followed, stock is managed effectively, and store operations run smoothly.

• Feedback & Learning: Openness to receiving and giving constructive feedback to improve individual performance and team effectiveness.

• Shared Goals: A collective drive to meet store sales targets, maintain high customer satisfaction scores, and contribute to a positive store atmosphere.

📝 Enhancement Note: The culture at Michaels likely blends a passion for creativity with the discipline required for successful retail operations. Teamwork and a strong customer focus are central to achieving business objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer interactions, custom framing tasks, and general store operations simultaneously during busy periods.

• Meeting Sales Targets: Consistently driving custom framing sales and contributing to overall store revenue goals.

• Maintaining Quality Standards: Ensuring high-quality custom framing work while adhering to production timelines.

• Adapting to Customer Needs: Handling diverse customer requests and providing solutions for a wide range of artistic and framing needs.

• Learning New Equipment/Processes: Quickly mastering the operation of framing equipment and adapting to new company programs or procedures.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge of framing techniques, materials, design principles, and customer consultation strategies.

• Sales & Customer Service Skills: Enhance consultative selling abilities, customer engagement techniques, and conflict resolution skills.

• Retail Operations Knowledge: Gain comprehensive understanding of store management, inventory control, visual merchandising, and Omni-channel processes.

• Leadership Potential: Develop skills necessary for advancement into Team Lead or management roles within Michaels.

• Industry Trends: Stay updated on emerging trends in art, decor, and custom framing to better serve customers.

📝 Enhancement Note: This role presents opportunities for both skill development in a specialized area (framing) and broader growth within retail operations. Overcoming the challenges will be key to unlocking these growth opportunities.

💡 Interview Preparation

Strategy Questions:

• Operations & Process:

  • "Describe your approach to managing multiple tasks and prioritizing them during a busy shift in a retail environment." (Focus on time management, task prioritization, and efficiency).
  • "How do you ensure accuracy and quality when performing a task with detailed specifications, like custom framing?" (Highlight attention to detail, adherence to procedures, and quality checks).
  • "Explain your understanding of Standard Operating Procedures (SOPs) and why they are important in a retail setting." (Emphasize compliance, consistency, and safety).

• Sales & Customer Interaction:

  • "Walk me through how you would approach a customer who is browsing the custom framing section but hasn't asked for help." (Demonstrate proactive engagement, needs assessment, and consultative selling).
  • "Tell me about a time you successfully sold a product or service by understanding a customer's unique needs." (Use STAR method to showcase sales skills and customer focus).
  • "How would you handle a situation where a customer is unhappy with the framing solution you proposed or the final product?" (Focus on empathy, problem-solving, and de-escalation).

• Company & Culture:

  • "What interests you about working for Michaels, and specifically in the custom framing role?" (Connect personal interests to creativity, customer service, and the company's mission).

  • "How do you contribute to a positive and collaborative team environment?" (Provide examples of teamwork, support, and positive attitude).

  • "What do you know about Michaels' commitment to creativity and customer experience?" (Show research and alignment with company values). Portfolio Presentation Strategy:

• Prepare Anecdotes: Have 2-3 specific stories ready using the STAR method that highlight your customer service, sales, problem-solving, or operational skills.

• Quantify Achievements: Whenever possible, use numbers to illustrate your impact (e.g., "Increased sales in my previous role by X%," "Handled Y customer inquiries per day").

• Demonstrate Problem-Solving: For any operational or sales challenges, explain your thought process and the steps you took to achieve a positive outcome.

• Enthusiasm for Craft: Clearly articulate your passion for art, creativity, and the value of custom framing.

Challenge Preparation:

• Role-Playing: Be prepared for potential role-playing scenarios where you might need to assist a "customer" with a framing inquiry or handle a specific sales objection.

• Situational Judgment: Practice thinking through how you would manage your time and resources during a busy period, balancing framing tasks with customer service needs.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer service skills, sales aptitude, attention to detail, and a positive, team-oriented attitude, all within the context of a creative retail environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, retail, or hands-on experience. Emphasize skills like communication, problem-solving, attention to detail, and any experience with tools or equipment.

• Portfolio Preparation (Anecdotal): Prepare specific examples (using the STAR method) of your successes in customer service, sales, handling difficult situations, and operational tasks. Be ready to discuss these verbally.

• Interview Practice: Rehearse answers to common behavioral and situational interview questions, focusing on demonstrating your ability to excel in a customer-facing, sales-oriented retail role. Practice articulating your enthusiasm for creativity and Michaels.

• Company Research: Familiarize yourself with Michaels' brand, values, and its position in the arts and crafts industry. Understand the importance of custom framing to their business and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.