Part-time Framer 2

📍 Job Overview

Job Title: Part-time Framer

Company: Michaels Stores

Location: Anchorage, Alaska, United States (3090 Mountain View Dr, Ste 130)

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 16, 2026

Experience Level: Entry-Level to 2 Years Experience

🚀 Role Summary

• This role focuses on leveraging custom framing expertise to drive sales and build lasting customer relationships within a retail environment.

• Key responsibilities include delivering exceptional customer service, accurately completing custom framing orders, and maintaining visual merchandising standards for the framing department.

• The position requires proficiency in operating specialized framing equipment and a commitment to adhering to Standard Operating Procedures (SOPs) for quality and safety.

• This part-time role involves active participation in daily store operations, including stocking, merchandising, and assisting with omni-channel processes to ensure a seamless customer experience.

📝 Enhancement Note: While the job title is "Part-time Framer," the description emphasizes sales and customer relationship building, indicating a hybrid role that blends operational execution with revenue generation responsibilities, typical in a specialized retail sales environment. The "2" in the title might denote a specific level or training stage within the company's framing program.

📈 Primary Responsibilities

• Cultivate strong customer relationships by understanding their needs and recommending tailored custom framing solutions, utilizing the "Elevated ABC Deliver" methodology to drive sales and production targets.

• Execute custom framing orders with a high degree of precision, quality, and adherence to production timelines, ensuring customer satisfaction.

• Maintain the visual appeal and organization of the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment areas, to optimize product visibility and sales.

• Provide friendly and proactive customer service, assisting shoppers with product location, offering solutions, and ensuring a well-merchandised and fully stocked store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with legal requirements, operational standards, and shrink/safety initiatives.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management within budget constraints.

• Operate the cash register and manage cash handling procedures in accordance with established standards, ensuring accuracy and security.

• Engage with customers by acknowledging their presence, assisting with product discovery, and offering effective solutions to meet their creative needs.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to enhance the overall customer shopping experience.

📝 Enhancement Note: The responsibilities highlight a focus on sales performance and customer engagement, particularly within the custom framing service. The mention of "Elevated ABC Deliver" and "personal designer" suggests a structured sales approach that requires rapport-building and consultative selling skills, beyond basic order-taking.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, with a focus on sales or service. Experience in a retail environment is preferred.

Required Skills:

• Basic computer skills for order processing, inventory lookups, and POS operations.

• Fundamental measuring skills to ensure accurate framing dimensions.

• Proficiency in operating framing equipment and glass cutting tools.

• Demonstrated ability to build rapport and engage customers effectively.

• Understanding and application of cash handling procedures and POS systems.

• Ability to adhere to Standard Operating Procedures (SOPs) and safety guidelines.

• Strong interpersonal skills for positive team and customer interactions. Preferred Skills:

• Previous retail sales experience, especially in a commission or performance-based environment.

• Experience in selling products or services, with a track record of meeting sales goals.

• Familiarity with custom framing processes or art display techniques.

• Knowledge of merchandising principles and visual presentation standards.

📝 Enhancement Note: The required skills are foundational for a retail associate role with a specialized function. The preference for sales experience and customer selling indicates that the company values individuals who can actively contribute to revenue generation beyond just transactional duties, especially within the high-margin custom framing service.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated ability to execute and document custom framing processes from order intake to final product delivery, showcasing attention to detail and quality control.

• Examples of successful customer interactions that led to sales or problem resolution, highlighting consultative selling and relationship-building skills.

• Documentation of adherence to visual merchandising standards for retail displays or department organization.

• Evidence of efficient workflow management, particularly in handling multiple orders or tasks simultaneously. Process Documentation:

• Ability to follow and document adherence to Standard Operating Procedures (SOPs) for framing, sales, and customer service.

• Understanding of how to use company systems for order entry, inventory management, and customer relationship management (CRM) if applicable.

• Documentation of experience with basic POS operations and cash handling procedures.

📝 Enhancement Note: While a formal "portfolio" might not be required for this entry-level role, candidates should be prepared to discuss specific examples of their work, customer interactions, and process adherence during interviews. Highlighting instances where they successfully sold a service or product, managed a complex order, or improved a process would be beneficial.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates with specialized duties in Anchorage, Alaska, the estimated hourly wage would likely range from $15.50 to $18.00 per hour. This estimate considers the cost of living in Anchorage, the part-time nature of the role, and the specialized skills required for custom framing.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continued education and skill development.

• Adoption Assistance: Financial support for employees building their families.

• Voluntary Insurance Options: Additional coverage for life, disability, and accident insurance.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other affiliated companies.

Working Hours: This is a part-time position. Actual hours will vary based on business needs and scheduling, but the role is advertised as potentially up to 40 hours per week, though typically part-time roles are closer to 20-30 hours. Work hours include nights, weekends, and early mornings.

📝 Enhancement Note: The salary range is an estimation based on typical part-time retail positions in a higher cost-of-living area like Anchorage, Alaska, and factoring in the specialized framing duties. The extensive benefits package is a significant draw for this role, especially for part-time employees, indicating Michaels' commitment to employee well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading specialty retailer of arts and crafts in North America, catering to a broad customer base ranging from hobbyists to professional artists and decorators.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across North America, employing a significant number of individuals. This indicates a large, established retail organization with structured processes and a substantial market presence.

Founded: 1973. Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history and established brand recognition in the creative and crafting sector.

Team Structure:

• The immediate team will likely consist of store associates, a framing specialist (if not this role), and a store manager or assistant manager.

• The reporting structure is hierarchical, with the Framer reporting to store leadership.

• Cross-functional collaboration will occur with other store associates for general retail tasks, customer assistance, and inventory management. Methodology:

• Data Analysis: While not a data analyst role, understanding sales trends and customer preferences for framing services can inform sales strategies.

• Workflow Planning: Efficiently managing custom framing orders and daily store tasks requires effective personal workflow management.

• Automation: Utilizing POS systems and potentially inventory management software for operational efficiency.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is centered around creativity, community, and customer service. For a Framer, this translates to a work environment where creativity is valued, customer interactions are key, and teamwork is essential for smooth store operations. The company's long history suggests stability and established operational practices.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an Entry-Level to Junior Specialist level within the retail operations framework. It involves executing specific tasks and services related to custom framing and general store operations. The "2" in the title might indicate a progression from a more basic associate role, suggesting some existing proficiency or training.

Reporting Structure: The Framer will report directly to the Store Manager or Assistant Store Manager, who oversee daily operations, sales performance, and team management.

Operations Impact: The Framer's impact is directly tied to customer satisfaction, sales generation through custom framing services, and maintaining the visual appeal and efficiency of the framing department and the store overall. High-quality framing and excellent customer service contribute to repeat business and positive brand perception.

Growth Opportunities:

• Specialization: Potential to become a lead Custom Framing Specialist or Manager, taking on more responsibility for sales, training, and inventory management within the department.

• Skill Development: Opportunities to deepen expertise in custom framing techniques, materials, and sales strategies. Cross-training in other store operational areas is also possible.

• Leadership: Advancement to supervisory roles such as Assistant Store Manager or Store Manager, which involves broader operational oversight, team leadership, and strategic decision-making.

📝 Enhancement Note: For individuals starting in retail or looking to specialize, this role offers a clear path to develop core operational and sales skills. The company's size provides ample opportunity for internal mobility and career progression, especially for those who demonstrate strong performance and a commitment to learning.

🌐 Work Environment

Office Type: This is a public retail store setting where the primary workspace is the sales floor, the custom framing counter/shop, and stock rooms. The environment is dynamic and customer-facing.

Office Location(s): The specific store is located at 3090 Mountain View Dr, Ste 130 in Anchorage, Alaska. This location is a retail storefront accessible to the public.

Workspace Context:

• The workspace is characterized by customer interaction, requiring a friendly and approachable demeanor. It involves both front-of-house customer service and back-of-house operational tasks.

• The framing shop is equipped with specialized tools like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Opportunities for interaction with a diverse team of store associates, supervisors, and customers, fostering a collaborative and service-oriented atmosphere.

Work Schedule: The schedule is flexible and part-time, with the expectation of working nights, weekends, and early mornings to meet business demands. This requires adaptability and reliability.

📝 Enhancement Note: The work environment is typical of a busy retail store, with a strong emphasis on customer engagement and operational efficiency. The framing area is a specialized zone requiring specific skills and adherence to safety standards, differentiating it from general sales floor duties.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A one-on-one interview with the Store Manager or Assistant Manager. Expect questions about customer service experience, problem-solving abilities, and motivation for the role. You may be asked to demonstrate basic measuring or computer skills.

• Practical Assessment (Optional): For framing roles, a brief practical demonstration of measuring or operating simple equipment might be requested, or a discussion about how you would approach a specific framing scenario.

• Final Interview/Onboarding: If successful, a final discussion and the start of the onboarding process.

Portfolio Review Tips:

• Showcase Customer Service Successes: Prepare specific examples of times you went above and beyond for a customer, resolved a complaint, or built a strong relationship that led to repeat business.

• Highlight Sales Achievements: If you have previous sales experience, be ready to discuss specific products or services you successfully sold, targets you met or exceeded, and your sales approach.

• Demonstrate Operational Aptitude: Discuss instances where you efficiently managed tasks, followed procedures accurately, or contributed to a well-organized workspace.

• Articulate Your Interest in Framing: Explain why you are interested in custom framing and how your skills align with the creative and service aspects of the role.

Challenge Preparation:

• Scenario-Based Questions: Be ready for questions like, "A customer wants to frame a valuable piece of art, what steps would you take?" or "How would you handle a customer who is unhappy with their framing order?"

• Problem-Solving: Prepare to discuss how you approach challenges, whether it's a difficult customer, a production issue, or a merchandising problem.

• Company Knowledge: Research Michaels' mission, values, and current promotions to show genuine interest.

📝 Enhancement Note: While a formal portfolio isn't typically required for this role, candidates should prepare to articulate their skills and experiences through concrete examples. Focusing on customer service, sales aptitude, and operational diligence will be key. The interview will likely assess both technical skills (framing, POS) and soft skills (communication, problem-solving).

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing transactions, managing sales, and potentially looking up inventory.

• Basic Computer Skills: For accessing internal systems, email, and potentially online training modules.

• Framing Equipment: Standard tools for custom framing, including mat cutters, frame cutters, saws, assembly tools, and potentially heat presses or mounting equipment.

• Glass Cutter: Essential for precise glass sizing for frames.

Analytics & Reporting:

• Sales Reports: Access to basic sales data for the framing department and store to understand performance.

• Inventory Management Systems: Tools to track stock levels of frames, mats, glass, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly detailed, a system to track customer orders, preferences, and purchase history for custom framing is likely utilized.

• Omni-channel Support Systems: Tools to manage online orders for in-store pickup or shipping.

📝 Enhancement Note: Proficiency with a standard retail Point of Sale (POS) system is essential. Experience with specialized framing equipment is a must, and candidates should be comfortable learning new tools and technologies as introduced by the company. Familiarity with inventory management software is also beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment where creativity is celebrated, encouraging associates to be inspired by and to inspire customers.

• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and ensuring a positive shopping experience.

• Teamwork & Collaboration: Working together to achieve store goals, support colleagues, and maintain store standards.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and promoting an inclusive environment.

• Efficiency & Execution: Adhering to operational procedures, managing tasks effectively, and contributing to the smooth running of the store.

Collaboration Style:

• Cross-Functional Integration: Associates are expected to collaborate across different store functions, from sales and framing to stock and customer service, to meet overall store objectives.

• Process Adherence: A culture that values following established processes and SOPs to ensure consistency and quality.

• Feedback Exchange: An open environment where feedback on processes, customer service, and team performance is encouraged to drive continuous improvement.

📝 Enhancement Note: The company culture is deeply rooted in creativity and customer engagement. For a Framer, this means being part of a team that values artistry, problem-solving for customers, and contributing to a vibrant retail atmosphere. A collaborative spirit and a willingness to support team members are crucial.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling custom framing orders, walk-in customers, stocking duties, and POS transactions simultaneously requires strong organizational and time-management skills.

• Meeting Sales Targets: Consistently driving custom framing sales in a competitive retail landscape.

• Technical Skill Acquisition: Mastering the operation of framing equipment and developing advanced framing techniques.

• Customer Expectations: Managing diverse customer needs and expectations regarding custom framing, from budget constraints to specific design requests.

Learning & Development Opportunities:

• Custom Framing Certification: Potential to earn certifications through company-provided training, enhancing expertise and career prospects.

• Sales Training: Access to sales techniques and consultative selling training to improve performance in custom framing sales.

• Cross-Training: Opportunities to learn about other areas of store operations, visual merchandising, or inventory management.

• Leadership Development: For high performers, pathways to supervisory or management roles within Michaels stores.

📝 Enhancement Note: This role presents challenges typical of specialized retail positions, requiring a blend of technical skill, sales acumen, and customer service excellence. The growth opportunities are significant within a large retail organization like Michaels, offering clear paths for advancement and skill enhancement in both technical and leadership capacities.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" or "How do you approach building rapport with a new customer?"

• Sales Approach: "How would you introduce our custom framing services to a customer browsing the frame department?" or "What's your strategy for upselling or cross-selling framing products?"

• Operational Process: "How do you ensure accuracy when taking custom orders?" or "How would you prioritize tasks if you had multiple framing orders due and incoming customers?"

Company & Culture Questions:

• "Why are you interested in working for Michaels and specifically in a framing role?"

• "What do you know about Michaels' commitment to creativity and customer service?"

• "How do you handle working in a fast-paced retail environment with varied tasks?" Portfolio Presentation Strategy:

• Tell Stories: Instead of just listing duties, use the STAR method (Situation, Task, Action, Result) to describe your experiences. For example, describe a challenging framing project you completed or a time you exceeded a sales goal.

• Quantify Achievements: Whenever possible, use numbers to illustrate your impact. "Increased custom framing sales by 15% in my department," or "Successfully processed an average of 10 orders per day."

• Focus on Framing Expertise: Be ready to discuss your understanding of different framing materials, styles, and techniques, even if it's based on personal interest or prior training.

• Show Enthusiasm: Convey your passion for art, creativity, and helping customers bring their visions to life through custom framing.

📝 Enhancement Note: Preparation should focus on demonstrating a blend of customer service, sales aptitude, operational diligence, and a genuine interest in the creative aspects of custom framing. Being ready to provide specific examples using the STAR method will be highly effective.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, retail operations, and any experience with tools or equipment. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "POS."

• Portfolio Preparation: While a formal portfolio is unlikely, prepare specific examples of your customer service successes, sales achievements, and any operational process improvements you've implemented or followed diligently. Be ready to discuss these during an interview.

• Interview Practice: Practice answering common retail interview questions, especially those related to customer interaction, problem-solving, and sales. Prepare to discuss your understanding of the custom framing process and your motivation for the role.

• Company Research: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing services), and their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.