Part Time Custom Framer

📍 Job Overview

Job Title: Part-Time Custom Framer

Company: Michaels Stores

Location: Pearland, Texas, United States

Job Type: Part Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: September 17, 2026

Experience Level: Entry-Level to 2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on building strong customer relationships by providing expert custom framing solutions and delivering an exceptional in-store experience.

• Key responsibilities include driving sales of custom framing services, ensuring high-quality production of framing orders, and maintaining department standards.

• The position requires a blend of customer engagement, sales acumen, operational execution, and a commitment to visual merchandising.

• Successful candidates will contribute to a safe, clean, and well-stocked retail environment, supporting overall store objectives and customer satisfaction.

📝 Enhancement Note: This role, while titled "Part Time Custom Framer," integrates significant retail operations aspects beyond just framing. The emphasis on customer relationship building, sales, merchandising, and general store operations suggests a need for candidates with a broad understanding of retail environments and a proactive approach to customer engagement. The "Elevated ABC Deliver" methodology points to a structured approach to sales and customer interaction that candidates should be prepared to discuss.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage with customers to understand their custom framing needs and provide personalized design consultations.
  • Utilize the "Elevated ABC Deliver" methodology to build rapport, identify opportunities, and drive sales of custom framing solutions.
  • Achieve individual sales and production targets for the custom framing department.
  • Acknowledge customers promptly, assist in locating products, and offer solutions to meet their creative needs.

• Custom Framing Production & Quality:

  • Accurately measure art and materials for framing projects.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Complete custom framing orders to a high standard of quality, ensuring timely delivery to customers.
  • Adhere to Standard Operating Procedures (SOPs) for framing production and quality control.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and fully stocked.
  • Support inventory management through participation in truck un-loads, stocking processes, and directed replenishment.
  • Ensure a safe, clean, and clutter-free environment throughout the store and specifically within the framing area.
  • Assist with Omni channel processes, which may include fulfilling online orders or assisting customers with online-to-store services.

• Transaction & Cash Handling:

  • Operate the cash register accurately and efficiently.
  • Execute cash handling procedures according to company standards to minimize shrink and ensure accuracy.

• Teamwork & Compliance:

  • Collaborate with team members to support overall store operations and achieve collective goals.

  • Adhere to all company policies, SOPs, and programs related to safety, shrink prevention, and operational compliance.

  • Demonstrate positive and respectful interactions with colleagues and customers, even in challenging situations.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized custom framing expertise and general retail operational duties. The mention of "Elevated ABC Deliver" suggests a specific sales and customer service framework that applicants should research. The inclusion of Omni channel processes indicates a need for adaptability to modern retail service models.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail positions. Specific educational requirements beyond this are not detailed but a foundational understanding of basic math and communication is implied. Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Experience in sales or consultative selling is highly desirable.

• Previous experience with custom framing or art-related services is a plus but not strictly required for entry-level candidates. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online ordering platforms.

• Measuring Skills: Proficiency in accurate measurement for custom framing projects, understanding of fractions and dimensions.

• Customer Service Excellence: Proven ability to build rapport, actively listen, and provide solutions that meet customer needs.

• Sales Aptitude: Capability to identify sales opportunities, explain product features and benefits, and close sales effectively.

• Operational Execution: Ability to follow Standard Operating Procedures (SOPs), manage tasks efficiently, and maintain departmental standards.

• Cash Handling Proficiency: Accurate and secure management of financial transactions.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in a retail sales environment, particularly in consultative sales or custom product offerings.

• Framing Equipment Operation: Hands-on experience with framing equipment, including glass cutters and heat presses.

• Visual Merchandising: Understanding of retail display principles and ability to maintain an appealing and well-stocked department.

• Inventory Management: Familiarity with stocking, replenishment, and inventory control processes.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly delineate essential versus advantageous qualifications. Emphasis is placed on foundational skills like measuring and computer literacy, alongside customer-facing abilities, making this role accessible to individuals with some retail exposure but not necessarily deep framing expertise from the outset.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates demonstrating their capabilities through a well-structured resume highlighting achievements in customer service, sales, and operational efficiency will be highly regarded.

• For candidates with prior framing experience, showcasing examples of completed custom framing projects (with customer consent and privacy respected) or design consultations can be beneficial.

• Evidence of understanding and implementing sales methodologies (like the mentioned "Elevated ABC Deliver") through resume bullet points or interview discussions is crucial.

• Demonstrated ability to follow and improve processes, as evidenced by contributions to efficiency or quality improvements in previous roles. Process Documentation:

• Candidates are expected to articulate their understanding of and adherence to Standard Operating Procedures (SOPs) for framing production, sales, and customer service.

• The ability to describe how they would approach documenting or improving a workflow, such as the framing order process from consultation to completion, is a valuable asset.

• Understanding the importance of metrics in tracking performance, such as sales conversion rates, order completion times, and customer satisfaction scores, is expected.

📝 Enhancement Note: For an entry-level retail role like this, a formal portfolio is unlikely. However, the "portfolio" in this context translates to how a candidate presents their skills and experience on their resume and during the interview. The emphasis should be on demonstrating an understanding of sales processes, operational adherence, and customer service principles through concrete examples.

💵 Compensation & Benefits

Salary Range:

• Estimated Range: $12.00 - $16.00 per hour.

• Methodology: This estimate is based on typical part-time retail associate wages in the Pearland, Texas area, considering the entry-level to 2-years of experience requirement. Regional data from sources like the U.S. Bureau of Labor Statistics (BLS) and common retail job boards indicate that similar roles in this geographic area fall within this range. Factors influencing the specific offer would include demonstrated experience, interview performance, and adherence to company wage structures.

Benefits:

• Core Benefits:

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Development & Perks:

  • Tuition assistance

  • Adoption assistance

  • Employee discounts on Michaels products

  • Access to partner discount programs Working Hours:

• This is a part-time position. Actual hours will vary based on store needs and scheduling, but typically involve fewer than 30 hours per week.

• Work hours include nights, weekends, and potentially early mornings, aligning with retail operational demands. Flexibility in scheduling is essential.

📝 Enhancement Note: The provided benefits list is comprehensive for a part-time retail role. It's important for candidates to verify eligibility requirements for specific benefits, as part-time employment often has different criteria than full-time. The salary estimation is crucial given the lack of explicit information in the raw data.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, providing a wide range of supplies for hobbies, crafts, and home decor.

Company Size: Michaels operates over 1,300 stores across the US and Canada, indicating a large-scale retail operation with a significant workforce. This size implies structured processes, established training programs, and opportunities for cross-functional exposure.

Founded: 1973. Headquartered in Irving, Texas. This long history suggests a stable company with established operational practices and a deep understanding of its market.

Team Structure:

• Store Level: This role is part of a store-based team, likely reporting directly to a Framing Department Manager or a Store Manager. The team typically includes other sales associates, a visual merchandiser, and potentially a dedicated framer or manager overseeing the custom framing operations.

• Cross-functional Collaboration: The role involves collaborating with all store associates to ensure a cohesive customer experience. This includes working with those who manage other departments, handle cash registers, and assist with general store maintenance and stocking. Interaction with corporate support functions (e.g., for Omni channel processes) may also occur indirectly.

• Departmental Focus: While integrated into the broader store team, there's a specific focus on the Custom Framing department, requiring specialized knowledge and customer interaction within that area.

Methodology:

• Customer-Centric Approach: Michaels emphasizes a customer-first approach, focusing on building relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all store operations, from sales and production to safety and inventory.

• Data-Driven Operations (Implied): While not explicitly detailed for this role, a company of Michaels' size likely uses data analytics for sales performance, inventory management, and customer behavior to inform operational decisions.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes the scale and operational maturity of Michaels. For a Part-Time Custom Framer, understanding the blend of specialized framing duties with broader retail responsibilities is key. The emphasis on SOPs and customer-centric sales methodologies ("Elevated ABC Deliver") points to a structured, yet customer-focused, operational environment.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to junior role within the retail operations framework. It provides foundational experience in customer service, sales, and operational execution within a specialized department (Custom Framing).

Reporting Structure: The Custom Framer typically reports to a Framing Department Manager or a Store Manager. This direct reporting line offers clear guidance and feedback on performance, sales targets, and operational adherence.

Operations Impact: The role directly impacts store revenue through custom framing sales and indirectly through excellent customer service that encourages repeat business and positive word-of-mouth. Efficient operations in the framing department, such as timely order completion and quality control, contribute to customer satisfaction and operational efficiency, minimizing rework or customer complaints.

Growth Opportunities:

• Skill Specialization: Opportunity to become a highly skilled Custom Framer, mastering advanced framing techniques, design principles, and customer consultation.

• Retail Advancement: Potential to move into roles such as Framing Department Manager, Assistant Store Manager, or other specialized retail positions within Michaels by demonstrating strong performance, leadership potential, and a comprehensive understanding of store operations.

• Cross-Functional Exposure: Gaining experience in various store functions like merchandising, inventory management, and Omni channel services can broaden skill sets for future retail roles.

• Continuous Learning: The company provides resources and training (e.g., for "Elevated ABC Deliver," SOPs) that support ongoing professional development in customer service and sales.

📝 Enhancement Note: The growth path for a part-time role is often about developing mastery in the current position and demonstrating potential for broader responsibilities. Highlighting the transferable skills gained in customer service, sales, and operational execution will be crucial for candidates looking to advance within Michaels or the broader retail industry.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels store location. This means a customer-facing, dynamic environment with constant interaction.

Office Location(s): The specific store is located at 3127 Silverlake Village Dr, Pearland, TX. This location is within a retail shopping area, likely accessible by car.

Workspace Context:

• Customer Interaction: The primary workspace involves interacting with customers on the sales floor and within the custom framing department.

• Framing Area: This includes a dedicated space for framing operations, equipped with tools like a glass cutter and heat press. While generally climate-controlled, some stock rooms might not be.

• Team Collaboration: Opportunities for interaction and collaboration with other store associates are frequent, essential for smooth operations and customer support.

• Tools & Technology: Access to a cash register, POS system, basic computer resources, and specialized framing equipment.

Work Schedule:

• This is a part-time role, with hours varying based on business needs.

• The schedule includes nights, weekends, and early mornings. Flexibility is a key requirement for this position to cover various operational demands throughout the week.

📝 Enhancement Note: The description clearly outlines a busy, customer-centric retail environment. Candidates should be prepared for a fast-paced setting that requires standing for extended periods and physical activity. The mention of specific equipment like a glass cutter and heat press indicates a hands-on, workshop-like element within the retail space.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Applications will be reviewed for basic qualifications, including required skills and experience.

• First Interview (Phone/Video): Typically with a hiring manager or store lead to assess general fit, customer service philosophy, and understanding of the role's core responsibilities. Expect questions about your experience with customer service, sales, and handling challenging situations.

• In-Person Interview: May involve a tour of the store and framing area, a more in-depth discussion about your skills, and potentially a brief practical demonstration or scenario-based questions related to framing or customer interaction.

• Skills Assessment (Potential): For candidates with framing experience, there might be a brief practical assessment of measuring skills or equipment familiarity.

• Offer: If successful, a job offer will be extended, contingent on background checks and any other required pre-employment screenings.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights customer service achievements, any sales successes (quantify where possible), and experience with operational tasks like stocking or cash handling.

• Scenario-Based Answers: Prepare to discuss how you would handle specific customer interactions, such as a customer with a complex framing request or a dissatisfied customer.

• Process Understanding: Be ready to articulate your understanding of following procedures (SOPs) and maintaining quality standards.

• "Elevated ABC Deliver" Preparation: Research this methodology and be prepared to discuss how you would apply its principles in customer interactions.

Challenge Preparation:

• Customer Service Scenarios: Prepare for questions like "Tell me about a time you went above and beyond for a customer" or "How would you handle a customer who is unhappy with a custom order?"

• Sales Approach: Be ready to explain how you would approach selling custom framing, focusing on understanding needs and presenting solutions.

• Operational Awareness: Questions might probe your understanding of store safety, cleanliness, and inventory management.

📝 Enhancement Note: Given the role's nature, the "interview process" is likely standard retail hiring. The emphasis should be on behavioral and situational questions that assess customer service aptitude, sales potential, and operational diligence. Candidates should research "Elevated ABC Deliver" to demonstrate proactive engagement.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: Used for processing sales transactions, managing customer accounts, and potentially accessing order details. Proficiency in using a modern POS system is expected.

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic to frame sizes.
  • Heat Press: Used in certain framing processes, potentially for applying adhesives or mounting.
  • Mat Cutters: For cutting custom mats to fit artwork.
  • Framing Tools: Various saws, joiners, and assembly tools specific to framing.

• Basic Computer Skills: For accessing company portals, training modules, and potentially for basic order lookups or communication.

Analytics & Reporting:

• While the Framer may not directly use complex analytics tools, they contribute to data collection through sales transactions and order fulfillment. Understanding how their work impacts sales reports and production metrics is beneficial. CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has basic CRM capabilities for tracking customer purchase history and contact information, facilitating personalized service and repeat business.

• Omni Channel Support: This implies integration with online ordering systems, requiring the ability to process and manage orders originating from digital channels.

📝 Enhancement Note: The technology stack is primarily focused on the POS system for transactions and specialized equipment for the framing craft. A candidate's ability to quickly learn and operate these tools efficiently will be important.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to providing exceptional customer service and building lasting relationships through personalized solutions and attentive care.

• Creativity & Passion: An environment that values artistic expression and the joy of creation, encouraging associates to share their passion for crafts and art.

• Quality & Craftsmanship: A dedication to producing high-quality custom framing work that meets customer expectations and upholds the company's reputation.

• Teamwork & Support: Collaboration and mutual support among store associates to ensure smooth operations and a positive work environment for both team members and customers.

• Integrity & Accountability: Adherence to company policies, ethical business practices, and taking responsibility for individual tasks and contributions.

Collaboration Style:

• Customer-Centric Collaboration: Team members work together to ensure customers receive a seamless experience, whether they are shopping for supplies, seeking custom framing advice, or completing a purchase.

• Process-Oriented Approach: Emphasis on following established procedures (SOPs) to maintain consistency and efficiency across all store functions.

• Open Communication: Encouragement of open communication to address customer needs, resolve issues, and share best practices within the team.

📝 Enhancement Note: The culture at Michaels appears to blend a passion for creativity with a structured, customer-focused retail operation. Candidates who can demonstrate enthusiasm for arts and crafts, coupled with a reliable and team-oriented work ethic, will likely thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Dual Roles: Effectively managing both specialized custom framing duties and broader retail operational tasks (customer service, stocking, sales) within a part-time schedule.

• Sales Pressure: Meeting sales targets for custom framing services, which can be a higher-ticket item and require consultative selling skills.

• Customer Expectations: Managing diverse customer expectations regarding design, budget, and turnaround time for custom framing projects.

• Physical Demands: The role involves standing for long periods, lifting, and working with tools that require dexterity and care.

• Learning Curve: Mastering framing equipment, design principles, and the company's specific sales methodology ("Elevated ABC Deliver") requires dedicated learning.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in custom framing design, material selection, and production techniques.

• Sales & Customer Service Training: Access to training programs like "Elevated ABC Deliver" to enhance consultative selling and customer relationship management skills.

• Retail Operations Knowledge: Gaining experience in various aspects of retail management, including merchandising, inventory control, and POS operations.

• Career Progression: Opportunities to advance into supervisory or management roles within Michaels, leveraging acquired skills and experience.

📝 Enhancement Note: The challenges are typical for a role that combines specialized skills with general retail demands. The growth opportunities highlight the potential for developing both craft-specific expertise and broader retail management capabilities.

💡 Interview Preparation

Strategy Questions:

• Custom Framing Consultation: "How would you approach a customer who wants to frame a valuable piece of art? What questions would you ask?" (Focus on understanding needs, material recommendations, budget, and preservation techniques).

• Sales Scenario: "Imagine a customer is hesitant about the cost of custom framing. How would you address their concerns and highlight the value?" (Prepare to discuss ROI, longevity, and artistic enhancement).

• Operational Efficiency: "Describe your experience with following procedures. How important are SOPs in a retail environment like Michaels?" (Emphasize adherence, quality, and safety).

Company & Culture Questions:

• Motivation: "Why Michaels? What interests you about custom framing and our company?" (Connect your passion for creativity, art, or customer service to Michaels' mission).

• Teamwork: "Describe a time you worked effectively as part of a team to achieve a goal." (Highlight collaboration and support for colleagues).

• Problem-Solving: "Tell me about a time you encountered a problem with a customer order or service. How did you resolve it?" (Focus on empathy, solution-orientation, and follow-through).

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting specific examples of customer service excellence, sales achievements, and operational responsibilities.

• Skills Demonstration: For framing, if you have prior experience, be ready to discuss specific types of projects you've completed or challenges you've overcome. If not, focus on your aptitude for learning and your measuring/design skills.

• "Elevated ABC Deliver" Application: Discuss how you would implement this methodology in your daily interactions to build customer relationships and drive sales.

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of customer-centricity, sales drive, and operational responsibility. Researching Michaels' mission and the "Elevated ABC Deliver" methodology will be critical for demonstrating preparedness and alignment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, retail operations, and any specific framing skills. Use keywords from the job description such as "custom framing," "customer service," "sales," "merchandising," and "SOPs." Quantify achievements where possible (e.g., "Increased custom framing consultations by X%").

• Prepare for Interview: Research Michaels' mission, values, and the "Elevated ABC Deliver" sales approach. Prepare specific examples from your past experiences that demonstrate your ability to handle customer interactions, drive sales, and follow operational procedures.

• Showcase Enthusiasm: Clearly articulate your interest in the arts and crafts industry and your desire to help customers bring their creative visions to life through custom framing.

• Portfolio (Resume): Ensure your resume effectively acts as your portfolio by detailing relevant skills and accomplishments in a clear, concise, and impactful manner.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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