Part Time Custom Framer

📍 Job Overview

Job Title: Part Time Custom Framer

Company: Michaels Stores

Location: Stoney Creek, Canada

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-07-31

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships by providing expert custom framing solutions and personalized design advice.

• Drive sales and production targets through Elevated ABC Delivery, a customer engagement methodology.

• Ensure high-quality, on-time completion of all custom framing orders, adhering to strict production standards.

• Maintain visual merchandising standards for the ready-made frame department and assigned areas, including SISO and Directed Replenishment.

• Deliver exceptional customer service by assisting shoppers, locating products, and ensuring a well-stocked and inviting store environment.

📝 Enhancement Note: This role is classified as Part-Time, indicating a need for flexibility in scheduling and a focus on specific operational tasks within the retail environment. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, requiring strong interpersonal and consultative selling skills within the custom framing context.

📈 Primary Responsibilities

• Foster customer loyalty and drive sales by actively engaging customers, understanding their needs, and proposing tailored custom framing solutions.

• Execute all framing orders with meticulous attention to detail, ensuring both quality craftsmanship and timely delivery to meet customer expectations.

• Proactively manage and maintain the visual appeal and stock levels of the ready-made frame department, including adherence to planograms and replenishment strategies.

• Provide friendly and efficient customer service, assisting with product location, offering solutions, and ensuring a positive shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure operational compliance, safety, and consistent service delivery.

• Support company-wide initiatives related to loss prevention (shrink) and workplace safety, contributing to a secure and efficient store environment.

• Operate the Point of Sale (POS) system accurately, managing cash handling and transaction processing according to established company standards.

• Participate actively in omni-channel processes, including order fulfillment and customer support for online and in-store integrated services.

• Assist with the efficient unloading and stocking of inventory, adhering to truck receiving standards and maintaining organized stockroom operations.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction for sales and service, alongside essential operational duties like inventory management and stockroom organization. The mention of "SISO" (Shop In Store Only) and "Directed Replenishment" points to specific inventory management processes that candidates should be familiar with or eager to learn.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of experience in a customer-facing retail environment, with a focus on sales or service.

Required Skills:

• Basic computer proficiency for POS operation and system navigation.

• Fundamental measuring skills for accurate order specification.

• Ability to learn and operate specialized framing equipment and glass cutting tools safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Basic sales aptitude to identify customer needs and propose solutions.

• Ability to understand and follow Standard Operating Procedures (SOPs).

• Effective communication skills for interacting with customers and team members. Preferred Skills:

• Prior retail sales experience, particularly in a consultative sales environment.

• Experience in selling products or services directly to customers.

• Familiarity with visual merchandising principles.

• Basic understanding of inventory management principles.

• Experience with cash handling procedures.

📝 Enhancement Note: The requirements are geared towards an entry-level candidate, emphasizing trainability and a strong foundational skill set in customer interaction and basic operational tasks. The "ability to operate framing equipment" suggests hands-on training will be provided, but a willingness to learn technical skills is crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples demonstrating ability to follow established processes and SOPs for consistent service delivery.

• Documentation or description of instances where basic measuring skills were applied accurately to meet project requirements.

• Evidence of learning and adapting to new equipment or operational procedures in a previous role.

• Case studies or descriptions of customer interactions where successful problem-solving led to a positive outcome. Process Documentation:

• While a formal portfolio is not explicitly required, candidates are encouraged to prepare examples of how they have followed processes in previous roles.

• Be ready to discuss how you approach learning and adhering to new operational workflows and safety protocols.

• Ability to articulate how you would ensure quality and accuracy in custom order fulfillment based on provided guidelines.

📝 Enhancement Note: Given the entry-level nature of the role, a formal process and systems portfolio is unlikely to be a strict requirement. However, candidates should be prepared to discuss their understanding of process adherence, accuracy, and their ability to learn and implement operational procedures through examples from past experiences or hypothetical scenarios.

💵 Compensation & Benefits

Salary Range: $17.85 - $20.75 CAD per hour

Benefits:

• Health insurance (medical, dental, and vision)

• Paid time off (PTO)

• Tuition assistance

• Generous employee discounts on Michaels products

• Potential for additional benefits as outlined by The Michaels Companies Inc.

Working Hours: Part-time, with flexibility required to work nights, weekends, and early mornings as business needs dictate. The role is based on an on-site work arrangement.

📝 Enhancement Note: The salary range provided is competitive for part-time retail roles in Canada, especially for positions involving specialized skills like custom framing. The benefits package is robust for part-time employees, offering significant value beyond base compensation. The working hours clearly indicate a need for schedule flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading retailer of arts, crafts, and custom framing in North America.

Company Size: Large (over 1,000 employees). This implies established operational structures and a significant market presence.

Founded: 1973. With a long history, Michaels has developed mature business processes and a strong brand identity.

Team Structure:

• This role will be part of a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead.

• Collaboration will be essential with fellow sales associates, cashiers, and other department specialists within the retail store.

• The focus is on collective achievement of store sales goals and maintaining operational standards across all departments. Methodology:

• Emphasis on customer-centric sales and service methodologies ("Elevated ABC Deliver").

• Structured operational processes for inventory management, merchandising, and production.

• Commitment to safety protocols and compliance with company policies.

• Data-driven approaches to sales tracking and inventory replenishment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels fosters a culture centered around creativity, customer engagement, and operational efficiency within a large retail framework. The company's long history suggests a stable work environment with well-defined processes. The team structure within a store setting emphasizes collaboration and shared responsibility for store performance.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate with specialized framing duties. This position serves as a foundational role within the retail operations structure.

Reporting Structure: Reports to store leadership (e.g., Store Manager, Assistant Manager), with direct oversight for framing operations from a department lead.

Operations Impact: Directly impacts store revenue through custom framing sales and customer retention. Contributes to overall store presentation and operational efficiency, which are key to customer satisfaction and repeat business.

Growth Opportunities:

• Progression to Lead Framer or specialized roles within the framing department.

• Opportunities to move into broader retail management roles (e.g., Key Holder, Assistant Manager) within Michaels stores.

• Development of transferable skills in customer service, sales, visual merchandising, and operational execution.

• Potential for cross-training in other store departments.

📝 Enhancement Note: While this is an entry-level position, Michaels provides clear pathways for growth within the retail environment. The focus on custom framing offers a specialized skill set that can be a stepping stone to more advanced roles within the company's operations or management structure.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing department.

Office Location(s): Stoney Creek, Canada (1779 Stone Church Rd E, Unit 2).

Workspace Context:

• Climate-controlled sales floor and framing shop environment.

• Stock rooms may not always be climate-controlled.

• Potential for some outdoor work (e.g., retrieving shopping carts, truck unloading).

• The framing shop is equipped with specialized tools such as a glass cutter and heat press, requiring adherence to safety protocols.

• Work hours can include nights, weekends, and early mornings.

Work Schedule: Part-time, requiring flexibility to accommodate business needs, including evenings, weekends, and early mornings.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The framing shop presents a unique workspace with specialized equipment, necessitating a focus on safety and precision. Flexibility in scheduling is a key aspect of this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and experience.

• In-Person Interview: Typically involves a conversation with the hiring manager (e.g., Store Manager or Framing Department Lead) to discuss experience, skills, and fit with the team.

• Skills Assessment: May include a practical demonstration or discussion about operating framing equipment, customer service scenarios, or basic measuring tasks.

• Final Interview/Offer: If successful, an offer of employment will be extended.

Portfolio Review Tips:

• While a formal portfolio isn't usually required for this entry-level role, prepare to discuss past experiences that demonstrate your customer service, sales, and operational capabilities.

• Be ready to share examples of how you've handled customer requests, solved problems, or worked effectively in a team environment.

• If you have any personal projects or experience related to crafting, art, or design, be prepared to mention them as they can highlight relevant interests and skills. Challenge Preparation:

• Be prepared for situational questions related to customer service (e.g., "How would you handle an unhappy customer?").

• Practice articulating your understanding of basic sales techniques and how to approach a customer.

• Think about how you would ensure accuracy when taking custom orders, emphasizing attention to detail.

📝 Enhancement Note: The interview process is likely to be straightforward, focusing on assessing customer service aptitude, basic operational understanding, and cultural fit. Candidates should emphasize their willingness to learn and their ability to follow instructions and procedures.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing transactions, managing sales, and potentially customer data.

• Framing Equipment: Including specialized tools like glass cutters, mat cutters, and assembly equipment.

• Measuring Tools: Tape measures, rulers, and other precision instruments.

• Computer: For basic computer skills, potentially accessing training modules or company systems.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding basic sales figures and inventory levels is beneficial.

• Familiarity with store sales reports and inventory tracking systems may be part of the role. CRM & Automation:

• Customer relationship management is primarily handled through direct customer interaction and building rapport.

• Automation may be present in POS systems or inventory management software, but hands-on operational use is limited to basic functions.

📝 Enhancement Note: The technology stack for this role is primarily focused on point-of-sale operations and specialized framing equipment. Proficiency in basic computer use is required, with training provided for specific framing tools and systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and quality framing solutions.

• Creativity & Passion: Encouraging a love for arts, crafts, and design.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and provide a seamless customer experience.

• Integrity: Adhering to company policies, ethical practices, and safety standards.

• Efficiency: Striving for accuracy and timeliness in all operational tasks, from production to stock management.

Collaboration Style:

• Open communication and mutual support among team members.

• Willingness to assist colleagues across different departments as needed.

• A proactive approach to problem-solving and sharing best practices within the store team.

• Active participation in team meetings and store operational discussions.

📝 Enhancement Note: Michaels emphasizes a culture that blends a passion for creativity with a strong operational focus on customer service and teamwork. Collaboration is key in a retail environment, and employees are expected to contribute positively to the team dynamic.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing customer service demands with production deadlines in the custom framing department.

• Adapting to varying customer needs and design preferences.

• Maintaining high standards of quality and accuracy in a fast-paced retail environment.

• Learning and mastering the operation of various framing tools and equipment.

• Managing inventory effectively within the framing department and ready-made frame section. Learning & Development Opportunities:

• Comprehensive training on custom framing techniques, materials, and design principles.

• Skill development in customer consultation and consultative sales.

• Opportunities to learn about visual merchandising and inventory management.

• Potential for leadership development through progressive roles within the store.

• Access to employee discount programs and potential tuition assistance for further education.

📝 Enhancement Note: This role offers the opportunity to develop specialized skills in custom framing, alongside essential retail operational competencies. The challenges are typical of a customer-facing retail environment, with specific emphasis on precision and sales within the framing department.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you provided excellent customer service." (Focus on empathy, problem-solving, and positive outcomes).

• "How do you handle a situation where a customer is unhappy with a product or service?" (Emphasize listening, de-escalation, and finding solutions).

• "Describe your experience with sales. How do you approach helping a customer find the right product?" (Highlight consultative selling and understanding needs).

• "How do you ensure accuracy when taking detailed orders or measurements?" (Focus on attention to detail, double-checking, and following procedures). Company & Culture Questions:

• "What interests you about working at Michaels?" (Connect your passion for creativity, art, or customer service to the company's mission).

• "What do you know about custom framing?" (Show enthusiasm for learning the craft and understanding its value to customers).

• "How do you approach working as part of a team?" (Emphasize collaboration, support, and shared goals). Portfolio Presentation Strategy:

• Since a formal portfolio is not expected, be prepared to verbally "walk through" examples from your resume or past jobs that highlight relevant skills.

• For instance, if discussing customer service, detail the situation, your action, and the positive result.

• If discussing accuracy, describe a situation where precision was critical and how you ensured it.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong interpersonal skills, a customer-centric mindset, an eagerness to learn, and attention to detail. Be ready to provide specific examples that showcase these attributes.

📌 Application Steps

To apply for this Part Time Custom Framer position:

• Submit your application through the Michaels Careers portal.

• Prepare your resume: Highlight any experience in customer service, sales, retail, or roles requiring attention to detail and manual dexterity. Quantify achievements where possible.

• Research Michaels: Familiarize yourself with the company's mission, products, and the importance of custom framing.

• Practice interview responses: Prepare to answer behavioral and situational questions related to customer service, sales, teamwork, and problem-solving.

• Be ready to discuss your interest: Articulate why you are drawn to Michaels and the custom framing role specifically.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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