Organizational Design Consultant

📍 Job Overview

Job Title: Organizational Design Consultant

Company: Health Care Service Corporation

Location: Chicago, IL, United States (Hybrid) / Richardson, TX (Hybrid)

Job Type: FULL_TIME

Category: Organizational Effectiveness / HR Consulting

Date Posted: 2026-06-18T00:00:00

Experience Level: 5-10 Years

Remote Status: Hybrid (3 days in office, 2 days remote)

🚀 Role Summary

• Lead and deliver complex organizational design (OD) and organizational effectiveness (OE) initiatives for divisions and subdivisions, focusing on strategic transformation of structure, strategy, and staffing.

• Partner with senior OD resources and HR Business Partners (HRBPs) to drive org design change within small to medium-sized departments or multiple departments.

• Contribute to the development, embedding, and roll-out of enterprise-level OD methodologies, tools, and templates to standardize and enhance organizational design practices.

• Evaluate current organizational states, diagnose needs, and develop future-state approaches and OD options, facilitating the implementation of organizational design plans.

• Measure and provide feedback on the effectiveness of executed organizational design initiatives, ensuring alignment with business strategy and desired outcomes.

📝 Enhancement Note: This role is positioned as a consultant within an internal OE function, requiring a blend of strategic advisory and hands-on project leadership. The emphasis on "moderately complex" initiatives suggests a need for independent project management while also expecting collaboration with more senior practitioners on larger efforts. The hybrid work model and focus on the healthcare industry are key differentiators.

📈 Primary Responsibilities

• Provide leadership and consultative oversight for moderately complex, strategic Organizational Effectiveness (OE) initiatives and programs, driving organizational design interventions.

• Partner with HRBPs and business leaders to diagnose current state organizational structures, processes, and capabilities, identifying needs to enable strategic transformation.

• Develop future state organizational designs, including structure, roles, capabilities, and staffing models, and facilitate the creation of various OD options for leadership consideration.

• Contribute to the enterprise-wide development, refinement, and implementation of OE methodologies, tools, and templates to ensure consistency and best practices.

• Facilitate the implementation of approved organizational design plans, supporting change management efforts and ensuring successful execution of structural and operational adjustments.

• Support the execution of organizational design plans by providing guidance, analysis, and project management support to stakeholders involved in the change process.

• Evaluate and measure the effectiveness of implemented organizational design solutions, providing feedback and recommendations for continuous improvement and refinement.

• Collaborate effectively within a diverse work group and across business units to ensure alignment and buy-in for organizational design initiatives.

• Manage multiple assigned Organizational Design projects concurrently, ensuring timely delivery and adherence to project scope and objectives.

• Stay abreast of emerging trends and best practices in organizational design, operating model design, and workforce planning within the healthcare industry.

📝 Enhancement Note: The responsibilities clearly indicate a focus on both strategic consulting and tactical execution. The role requires the ability to influence stakeholders, develop robust organizational designs, and manage the change process from diagnosis to implementation and evaluation. The emphasis on "enterprise level" contributions suggests involvement in building the internal OE capability.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in a relevant field such as Human Resources, Business Administration, Industrial-Organizational Psychology, or a related discipline.

• Master's degree in a related field is preferred. Experience:

• Minimum of 5 years of consulting experience specifically in organizational design, operating model design, process design, process re-engineering, capability mapping and design, project management, or human resources.

• Demonstrated experience in program design, needs assessment, performance measurement, and evaluation of organizational initiatives.

• Proven experience in managing and guiding projects to successful completion within defined timelines.

• Experience working collaboratively in diverse, cross-functional teams.

• Experience delivering end-to-end complex organizational design projects is highly preferred. Required Skills:

• Strong analytical skills, including the ability to develop and utilize methodologies and tools for organizational diagnosis and design.

• Proficient in consultative skills, with the ability to build rapport, influence stakeholders, and provide strategic recommendations.

• Excellent negotiation skills to manage diverse stakeholder needs and drive consensus.

• Exceptional verbal, written, and interpersonal communication skills, essential for engaging with leaders and diverse work groups.

• Demonstrated leadership and management experience, capable of guiding initiatives and teams.

• Proven project management skills to organize, plan, and execute complex initiatives effectively.

• Experience with organizational design frameworks and methodologies.

• Ability to conduct thorough needs assessments and performance evaluations. Preferred Skills:

• Organizational Design Certification (e.g., from OD Network, other professional bodies).

• Direct experience within the health insurance or broader healthcare industry.

• Experience implementing and embedding organizational design methodologies and tools.

• Familiarity with change management principles and practices.

• Experience with capability mapping and workforce planning.

📝 Enhancement Note: The requirement for 5 years of consulting experience, coupled with a Bachelor's degree, positions this as a mid-level to senior individual contributor role. The preference for a Master's degree and industry-specific experience suggests that candidates with these qualifications will be strongly considered. The emphasis on analytical, consultative, and communication skills is critical for success in this client-facing internal consulting role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 2-3 distinct organizational design projects, detailing the problem statement, scope, your role, the methodologies used (e.g., structure design, process mapping, capability modeling), key challenges, solutions implemented, and quantifiable results.

• Methodology Documentation: Examples of frameworks, templates, or tools you have developed or significantly contributed to for organizational design, operating model design, or process re-engineering.

• Impact Demonstration: Evidence of how your design interventions led to measurable improvements in efficiency, effectiveness, cost savings, employee engagement, or strategic alignment.

• Stakeholder Management: Examples illustrating your ability to collaborate with and influence senior leaders, HRBPs, and cross-functional teams throughout the design and implementation process.

Process Documentation:

• Workflow Design & Optimization: Examples of how you have mapped, analyzed, and redesigned existing workflows or created new ones to improve operational efficiency and effectiveness.

• System Implementation Support: Documentation demonstrating your understanding of how organizational design impacts system requirements or how system changes necessitate organizational adjustments.

• Measurement & Analysis: Evidence of setting up metrics and dashboards to track the performance and impact of organizational changes post-implementation.

📝 Enhancement Note: For this role, a strong portfolio is crucial. Candidates should be prepared to present detailed case studies that highlight their end-to-end involvement in organizational design projects, from initial diagnosis to implementation and outcome measurement. The ability to articulate process improvements and demonstrate quantifiable results will be key.

💵 Compensation & Benefits

Salary Range: $84,400.00 - $152,300.00 Annually

Benefits:

• Comprehensive Health and Wellness Benefits

• 401(k) Savings Plan

• Pension Plan

• Paid Time Off (PTO)

• Paid Parental Leave

• Disability Insurance

• Supplemental Life Insurance

• Employee Assistance Program (EAP)

• Paid Holidays

• Tuition Reimbursement

• Annual Incentive Bonus Plan (subject to plan terms and conditions)

Working Hours: 40 hours per week. Specific daily schedules may vary but will align with a hybrid work model requiring 3 days in the office and 2 days remote.

📝 Enhancement Note: The provided salary range is a broad estimate for the "Organizational Design Consultant" role in the Chicago/Richardson area. Actual compensation will be determined by factors such as the candidate's specific skills, education, experience level, and the precise demands of the role within HCSC's structure. The inclusion of a pension plan alongside a 401(k) is a notable benefit in today's market. The annual incentive bonus plan suggests a performance-driven component to the compensation.

🎯 Team & Company Context

🏢 Company Culture

Industry: Health Insurance / Healthcare Services. HCSC operates as a major health insurance provider, serving millions of members across multiple states. This context implies a highly regulated environment with a strong focus on member experience, operational efficiency, and strategic adaptation to evolving healthcare landscapes.

Company Size: Large Enterprise. As a substantial healthcare service corporation, HCSC likely has a complex organizational structure with numerous departments and a large employee base, creating ample opportunities for organizational design initiatives.

Founded: The company has a long history, established in 1944. This longevity suggests a deep-rooted culture, established processes, and a significant impact on the healthcare sector.

Team Structure:

• Organizational Effectiveness (OE) Team: This role will likely be part of a dedicated OE or Organizational Design team, comprising senior consultants and specialists who develop and deploy OD methodologies.

• Reporting Structure: The role will report to a more senior OD leader or manager, with a dotted-line reporting structure to project leads or business unit sponsors for specific initiatives.

• Cross-functional Collaboration: Expect close collaboration with HR Business Partners (HRBPs), business unit leaders, strategy teams, and potentially IT and finance departments to diagnose needs, design solutions, and implement change.

Methodology:

• Data-Driven Diagnosis: Emphasis on using data analytics and diagnostic tools to understand current state organizational challenges and opportunities.

• Strategic Alignment: OD initiatives are expected to be directly linked to the company's overarching business strategy and transformation goals.

• Standardized Frameworks: Development and application of enterprise-level OD methodologies, tools, and templates to ensure consistent and scalable organizational design solutions.

• Change Enablement: Focus on facilitating the implementation of design changes, which may involve change management principles and stakeholder engagement.

Company Website: https://www.hcsc.com/

📝 Enhancement Note: HCSC's position as a large, established healthcare insurer suggests a culture that values stability, compliance, and strategic foresight. The OE team likely plays a critical role in navigating industry changes and driving internal efficiency. The hybrid work model indicates a commitment to balancing in-office collaboration with remote flexibility.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Consultant within the Organizational Design function. It is an individual contributor role with significant responsibility for leading moderately complex projects. It sits above entry-level positions and below senior manager or director levels, requiring independent work with guidance from senior practitioners.

Reporting Structure: Typically reports to a Manager or Senior Manager of Organizational Design/Effectiveness. This position will work closely with HRBPs and various business unit leaders, providing advisory services and project leadership.

Operations Impact: The Organizational Design Consultant directly influences the effectiveness and efficiency of HCSC's business units by optimizing structures, processes, and capabilities. This role impacts strategic execution, operational performance, employee experience, and ultimately, the company's ability to achieve its business objectives in the dynamic healthcare market.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas of OD, such as operating model design, workforce planning, role design, or change management within the healthcare sector.

• Leadership Progression: Potential to advance to Senior Organizational Design Consultant, Project Manager, or Manager roles, leading larger and more complex initiatives and managing teams.

• Skill Development: Access to internal and external training, certifications (e.g., OD certification), and exposure to diverse business challenges will enhance consulting and analytical skills.

• Cross-Functional Exposure: Opportunities to work across different business units and functions, broadening understanding of HCSC's operations and strategic priorities.

📝 Enhancement Note: This role offers a solid foundation for a career in organizational effectiveness and HR consulting, particularly within the healthcare industry. The hybrid model and focus on strategic OE initiatives provide a dynamic work environment. Growth potential is tied to successful project delivery, deepening expertise, and demonstrating leadership capabilities.

🌐 Work Environment

Office Type: Hybrid. Employees are expected to work 3 days per week in the designated HCSC office (Chicago HQ or Richardson) and have the flexibility to work remotely for the remaining 2 days. This model aims to balance in-person collaboration with individual focus time.

Office Location(s):

• Chicago, IL (300 E. Randolph Street) - Headquarters

• Richardson, TX Workspace Context:

• Collaborative Environment: The hybrid model and focus on consulting necessitate a collaborative office space designed to foster teamwork, brainstorming, and stakeholder meetings. Expect access to meeting rooms and common areas.

• Technology Enabled: As a large enterprise, HCSC will provide necessary technology infrastructure, including laptops, secure network access, and potentially specialized software for organizational design and project management.

• Team Interaction: Opportunities for regular interaction with the core OE team, HRBPs, and business leaders, both in person and virtually, to discuss project progress, share insights, and align on strategies.

Work Schedule: Standard 40-hour work week. While there is flexibility with the hybrid model, consultants are expected to be available during core business hours for team collaboration and client engagement. Project demands may occasionally require flexibility beyond standard hours.

📝 Enhancement Note: The hybrid setup is a key aspect of the work environment. Candidates should be comfortable with structured in-office days for collaboration and remote days for focused work. The specific office locations indicate a need for potential travel or primary assignment to one of these hubs.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR screening to assess basic qualifications, experience, and alignment with the role's core requirements.

• Hiring Manager Interview: In-depth discussion about your experience, approach to organizational design, project examples, and understanding of OE principles.

• Case Study/Presentation: You may be asked to prepare and present a case study from your portfolio or a hypothetical organizational design challenge. This assesses your analytical skills, problem-solving approach, and ability to communicate complex ideas.

• Panel Interview: Meeting with key stakeholders, potentially including senior OD leaders, HRBPs, and business unit representatives, to evaluate your fit with the team and your ability to collaborate across functions.

• Final Interview/Offer: Typically with a senior leader to confirm fit and extend an offer.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 projects that best represent your expertise in organizational design, operating model design, and process re-engineering. Ensure they align with the responsibilities outlined in the job description.

• Structure for Impact: For each project, clearly articulate the business problem, your specific role and contributions, the methodologies employed, key challenges encountered, the implemented solution, and – most importantly – the measurable business outcomes and ROI.

• Visual Aids: Use clear, concise visuals (e.g., org charts, process flows, capability maps, dashboards) to illustrate your work and make your presentation engaging.

• Storytelling: Frame your portfolio presentations as compelling narratives that highlight your problem-solving skills, strategic thinking, and ability to drive positive organizational change.

• Tailor to HCSC: Where possible, relate your experience and case studies to the healthcare industry and the types of challenges HCSC might face.

Challenge Preparation:

• Organizational Diagnosis: Be prepared to discuss how you would diagnose an organizational problem, what data you would gather, and what analytical tools you would use.

• Design Options: Practice articulating different organizational design options and the trade-offs associated with each.

• Implementation & Change: Consider how you would approach the implementation of a new organizational design, including communication strategies and stakeholder management.

• Metrics & Measurement: Think about how you would measure the success of an organizational design initiative and what KPIs would be relevant.

📝 Enhancement Note: The interview process emphasizes practical application of OD skills. A well-prepared portfolio that demonstrates tangible results and a clear understanding of the consulting process will be a significant advantage. Candidates should anticipate a case study or presentation component.

🛠 Tools & Technology Stack

Primary Tools:

• Organizational Design Software: Experience with tools for org chart creation, role profiling, and workforce planning (e.g., OrgPlus, Visio, Lucidchart, or specialized OD platforms).

• Process Mapping & Modeling Tools: Proficiency in tools such as Visio, Lucidchart, or Bizagi for documenting and analyzing business processes.

• Project Management Software: Familiarity with platforms like Asana, Jira, Microsoft Project, or Trello for managing project timelines, tasks, and resources.

• Collaboration Platforms: Extensive use of Microsoft Teams, Slack, or similar tools for day-to-day communication, virtual meetings, and document sharing.

Analytics & Reporting:

• Data Analysis Tools: Experience with Excel for data manipulation and analysis is essential. Familiarity with BI tools like Tableau, Power BI, or QlikView for data visualization and dashboard creation is highly beneficial.

• HRIS/HCM Systems: Understanding of how data from HR Information Systems (e.g., Workday, SAP HCM) can be leveraged for organizational analysis.

CRM & Automation:

• While not a primary focus for this role, an understanding of how CRM data (e.g., Salesforce) or sales/service process automation might be impacted by organizational design is advantageous.

📝 Enhancement Note: The role requires proficiency in standard office productivity and collaboration tools, alongside specialized software for organizational design and process mapping. While deep expertise in BI tools isn't explicitly stated as mandatory, strong analytical skills and the ability to translate data into insights are critical. Familiarity with Workday, as it's mentioned as the job platform, is a plus.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A strong emphasis on using data and analytics to inform organizational design choices and measure impact.

• Collaboration & Partnership: Valuing strong working relationships with HRBPs, business leaders, and other stakeholders to co-create solutions.

• Strategic Impact: A focus on ensuring organizational designs directly support and enable the achievement of HCSC's strategic objectives.

• Efficiency & Effectiveness: Driving improvements in operational efficiency, organizational effectiveness, and overall business performance through thoughtful design.

• Continuous Improvement: A mindset of learning and adapting, refining methodologies and approaches based on feedback and results.

Collaboration Style:

• Consultative & Advisory: Operating as an internal consultant, providing expert advice and guidance while working collaboratively with business partners.

• Facilitative: Leading workshops, discussions, and decision-making processes to drive consensus and alignment on organizational design initiatives.

• Transparent & Communicative: Maintaining open and clear communication with stakeholders regarding project progress, challenges, and recommendations.

• Results-Oriented: A shared focus on delivering tangible outcomes and demonstrating the value of organizational design to the business.

📝 Enhancement Note: The culture likely emphasizes professional rigor, strategic thinking, and a collaborative approach to problem-solving. Candidates who can demonstrate strong analytical abilities, excellent communication skills, and a partnership-oriented mindset will fit well within this team and HCSC's broader values.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating a Large, Complex Organization: Influencing change and driving consensus across multiple business units and hierarchical levels within a large enterprise.

• Balancing Strategic Vision with Tactical Execution: Ensuring that organizational designs are both strategically aligned and practically implementable within HCSC's operational realities.

• Healthcare Industry Dynamics: Adapting organizational designs to the rapidly evolving and highly regulated healthcare landscape, including policy changes and market shifts.

• Data Availability and Quality: Ensuring access to reliable data for diagnosis and measurement in a large, complex organization.

Learning & Development Opportunities:

• Industry Expertise: Gaining deep knowledge of the healthcare insurance sector and its unique organizational challenges.

• Advanced OD Methodologies: Opportunities to learn and apply cutting-edge techniques in operating model design, workforce planning, and organizational agility.

• Leadership & Influence: Developing stronger skills in stakeholder management, executive communication, and influencing change at senior levels.

• Formal Training & Certification: Access to internal training programs and potential support for external certifications in Organizational Design or related fields.

📝 Enhancement Note: This role offers significant opportunities to tackle complex organizational challenges and grow professionally within a critical industry. The ability to adapt to change and drive impact in a large organization will be key to success and development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a complex organizational design initiative from inception to implementation. What was your approach, what were the key challenges, and what were the outcomes?"

• "How do you approach diagnosing organizational needs and identifying areas for improvement in structure, process, or capability?"

• "Walk me through your process for developing different organizational design options and presenting them to senior leadership for decision-making."

• "How do you ensure that organizational design interventions are aligned with business strategy and drive measurable impact?" Company & Culture Questions:

• "What do you know about HCSC and the healthcare insurance industry? How do you see organizational design supporting HCSC's strategic goals?"

• "Describe your experience working in a hybrid environment. How do you ensure effective collaboration and productivity?"

• "How do you build relationships and influence stakeholders at different levels of an organization, particularly when driving change?"

• "What are your expectations regarding HCSC's organizational culture and values, and how do you see yourself contributing to them?" Portfolio Presentation Strategy:

• Focus on Impact: For each case study, clearly articulate the business problem, your specific role, the solution implemented, and the quantifiable results (e.g., % efficiency gain, cost savings, improved engagement scores).

• Methodology Clarity: Be prepared to explain the specific OD frameworks and tools you used and why they were appropriate for the situation.

• Stakeholder Engagement: Highlight how you managed relationships with key stakeholders, addressed concerns, and secured buy-in.

• Visual Storytelling: Use clear, professional slides with relevant visuals (org charts, process maps) to support your narrative. Practice your delivery to ensure it is concise, engaging, and professional.

📝 Enhancement Note: Candidates should prepare specific examples that demonstrate their end-to-end OD project experience, their analytical and problem-solving skills, and their ability to influence and collaborate. Understanding the healthcare industry context and HCSC's strategic priorities will be crucial.

📌 Application Steps

To apply for this Organizational Design Consultant position:

• Submit your application through the HCSC careers portal at https://hcsc.wd1.myworkdayjobs.com/HCSC_External/job/IL---Chicago/Organizational-Design-Consultant_R0052423-1.

• Tailor Your Resume: Highlight relevant experience in organizational design, operating model design, process re-engineering, and project management. Use keywords from the job description and quantify your achievements with specific metrics wherever possible.

• Prepare Your Portfolio: Gather 2-3 strong case studies showcasing your OD project experience, focusing on problem, solution, your role, and measurable outcomes. Be ready to present these effectively.

• Research HCSC: Familiarize yourself with HCSC's mission, values, business operations, and recent initiatives, particularly within the healthcare industry. Understand the implications of a hybrid work model and the company's commitment to employee development.

• Practice Interview Responses: Prepare answers to common behavioral and situational questions, focusing on your OD expertise, consulting skills, and ability to drive change. Be ready to discuss your portfolio in detail.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.