Organisational Design Manager

📍 Job Overview

Job Title: Organisational Design Manager

Company: Ocado Logistics

Location: Hatfield, Hertfordshire, United Kingdom

Job Type: Full time

Category: Organisation Design / HR Consulting

Date Posted: 2026-06-05

Experience Level: 5-10 years (Mid to Senior Level)

Remote Status: Hybrid

🚀 Role Summary

• Drive the strategic design and implementation of optimal organisational structures, roles, and processes across Ocado Logistics.

• Conduct comprehensive organisational assessments utilizing data and insights to identify structural efficiencies and opportunities for intervention.

• Develop data-driven design recommendations, including detailed structural charts, role definitions, and process mapping.

• Act as a trusted internal consultant to the Senior Leadership Team (SLT), providing expert coaching on Organisation Design (OD) practices and transformation planning.

• Lead complex organisational transformations from concept through to implementation, ensuring business readiness and minimal disruption.

📝 Enhancement Note: This role is critical for ensuring Ocado Logistics remains 'future fit' and structured for continuous success. It requires a blend of strategic thinking, analytical rigor, and strong stakeholder management, aligning with GTM and operational efficiency objectives through structural optimization.

📈 Primary Responsibilities

• Strategic Organisation Design: Design and oversee the implementation of optimal organisational structures, roles, and processes across the business, ensuring alignment with strategic objectives and maximizing efficiency.

• Organisational Assessment: Conduct thorough diagnostic assessments using data, analytics, and insights to identify current structural inefficiencies, bottlenecks, and opportunities for design intervention.

• Recommendation Development: Develop robust, data-driven design recommendations, including detailed organisational charts, position descriptions, career frameworks, and process maps.

• Stakeholder Partnership & Coaching: Serve as a trusted internal consultant to senior leaders and People Partners, providing expert guidance, coaching, and support on OD best practices and transformation planning.

• Implementation & Change Management: Lead the successful deployment of organisational design changes, facilitating the transition to new ways of working and ensuring business readiness, minimal disruption, and adoption.

• Process Improvement & Efficiency: Ensure all design activities directly contribute to an operating model architecture that positions the business for success, maximizes operational efficiency, and enhances overall effectiveness.

• Cross-Functional Collaboration: Partner effectively with Internal Communications, Legal, People Services, Programme Managers, and other key departments to ensure seamless, compliant, and integrated change delivery.

• Culture & Values Champion: Act as a brand ambassador for Ocado Logistics, fostering a positive company culture, championing 'The Ocado Way', and upholding core values throughout all OD initiatives.

📝 Enhancement Note: The responsibilities emphasize a proactive, consultative approach to organisational design, directly impacting operational effectiveness and strategic alignment within a complex logistics environment. The focus on data-driven recommendations and implementation leadership is key for this role.

🎓 Skills & Qualifications

Education:

• CIPD Level 7 qualification or equivalent level qualification by experience (QBE) is required.

• A degree in Human Resources, Business, Industrial Psychology, or a related field is advantageous. Experience:

• Proven experience (typically 5-10 years) in a dedicated Organisation Design, Organisational Development, or HR Consulting role with a strong focus on OD.

• Demonstrable track record of successfully leading and implementing complex organisation design, restructuring, and transformation projects from inception to completion.

• Experience in utilizing data and analytics to perform diagnostic assessments and translate findings into practical, compelling design solutions.

• Deep experience with change management principles, methodologies, and tools, particularly those related to complex organisational transitions.

• Ability to operate effectively in fast-paced, dynamic environments, driving progress through action and tackling issues with urgency and a solutions-focused mindset. Required Skills:

• Organisation Design: Expertise in designing and implementing optimal organisational structures, operating models, and role architectures.

• Organisational Development (OD): Strong understanding and application of OD principles, theories, and practices.

• Change Management: Proficiency in change management methodologies (e.g., ADKAR, Kotter) and proven ability to lead complex transitions.

• Data Analysis & Insights: Ability to perform diagnostic assessments, analyze complex data, and translate findings into actionable design recommendations.

• Stakeholder Management & Influencing: Exceptional ability to build relationships, influence senior leaders, and facilitate alignment among diverse groups.

• Critical Thinking & Problem Solving: Strong analytical skills to assimilate complex information, identify root causes, and develop effective solutions.

• Communication & Presentation Skills: Excellent ability to articulate complex structural information clearly and persuasively to all levels of the organisation.

Preferred Skills:

• Experience within the logistics, retail, or e-commerce sectors.

• Familiarity with HRIS systems and their role in supporting organisational design.

• Knowledge of process mapping and workflow optimization techniques.

• Experience in talent management and workforce planning integration with OD.

📝 Enhancement Note: The requirement for CIPD Level 7 (or equivalent) highlights the professional and strategic nature of this role. The emphasis on data-driven recommendations and complex transformation leadership suggests a need for a candidate with a strong analytical and project management background in OD.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase at least 2-3 detailed case studies of significant organisation design, restructuring, or transformation projects led by the candidate. Each case study should clearly outline the business challenge, the candidate’s role, the methodology used, the specific design solutions developed (e.g., org charts, role profiles), the implementation process, and quantifiable outcomes (e.g., efficiency gains, cost savings, improved performance metrics).

• Diagnostic & Analytical Work: Examples of how data and analytics were used to diagnose organisational issues, identify opportunities, and inform design recommendations. This could include process mapping outputs, workforce analytics reports, or diagnostic assessment summaries.

• Stakeholder Engagement Examples: Evidence of how complex stakeholder groups were engaged, managed, and aligned during design and implementation phases. This could be demonstrated through project plans, communication strategies, or feedback summaries.

• Change Management Plans: Samples of change management strategies or plans developed for organisational transitions, illustrating an understanding of communication, training, and support mechanisms.

Process Documentation:

• Methodology Documentation: Clearly articulate the candidate’s preferred methodologies for conducting organisational assessments, developing design recommendations, and managing implementation. This should reflect a structured, systematic approach.

• Outcome Measurement Frameworks: Demonstrate an understanding of how to define and measure the success of organisational design initiatives, including key performance indicators (KPIs) and ROI calculations.

• Collaboration Protocols: Outline approaches for effective collaboration with HR Business Partners, Legal, Finance, and operational teams during design and implementation.

📝 Enhancement Note: A strong portfolio is crucial for this role, as it’s an internal consulting position. Candidates must be able to visually and analytically demonstrate their impact on organisational efficiency and strategic alignment through concrete examples of past projects.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for Organisation Design Manager roles in the UK (specifically Hertfordshire/London commuter belt), with 5-10 years of experience and CIPD Level 7 qualification, the estimated salary range is between £60,000 - £85,000 per annum. This estimate considers the strategic nature of the role, the responsibility for complex transformations, and the highly competitive nature of the logistics and e-commerce sectors.

Benefits:

• Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life.

• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being.

• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more.

• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching.

• Private Medical Cover: Rest easy with comprehensive private medical insurance.

• Family-Friendly Policies: Support for maternity, adoption, shared parental leave, and paternity leave.

• Financial Aid: Interest-free train tickets and a Cycle to Work Scheme.

• Shuttle Services: Convenient free shuttle buses connect you to work.

• Share Schemes: Opportunities to participate in exciting share plans.

• Shopping Perks: 15% discount on Ocado.com and savings at popular retailers and restaurants.

• Financial Protection: Income Protection and Life Insurance for financial security.

Working Hours:

• Standard full-time hours are typically around 40 hours per week.

• The role operates on a hybrid model, requiring a balance between office-based work for collaboration and on-site strategic planning, and remote work flexibility.

📝 Enhancement Note: The salary estimate is based on market research for similar roles in the UK, factoring in experience level, qualifications, and the company's industry. The comprehensive benefits package reflects Ocado's commitment to employee well-being and work-life balance, which is attractive to operations and HR professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce Logistics and Technology. Ocado Logistics is at the forefront of revolutionizing the online grocery market through cutting-edge technology and efficient supply chain operations. They are known for their innovation in warehouse automation and delivery logistics.

Company Size: Ocado Group is a large, publicly traded company with a significant global presence. Ocado Logistics, as a division, likely comprises thousands of employees across multiple sites. This scale implies complex operational structures and a need for robust organisational design.

Founded: Ocado was founded in 2000. This history indicates a mature company that has evolved and scaled significantly, providing a rich context for organisational design challenges and opportunities.

Team Structure:

• This role operates within a matrixed structure, reporting to a senior leader within the People/HR function, likely a Head of OD or HR Director.

• The Organisation Design Manager will partner directly with the Senior Leadership Team (SLT) and People Partners across various logistics functions.

• Collaboration will be extensive with cross-functional teams including Internal Communications, Legal, People Services, and Programme Managers. Methodology:

• Data-Driven Approach: Emphasis on using data and insights to diagnose issues and inform design recommendations.

• Consultative Partnership: Acting as an internal consultant to SLT and business leaders.

• Transformation Leadership: Driving complex, large-scale organisational changes from concept to implementation.

• Process Optimization: Focus on improving operational effectiveness and efficiency through structural design.

• Agile & Iterative: Comfort with fast-paced environments and tackling issues with urgency, suggesting an agile approach to OD projects.

Company Website: https://www.ocado.com/ (Note: The provided URL iahbme.fa.ocs.oraclecloud.com is an Oracle HR system link, not the company's public website. The correct domain is ocado.com)

📝 Enhancement Note: Ocado's position as a technology-driven logistics leader means this OD role will be deeply involved in optimizing complex operational processes and structures. The company culture likely values innovation, efficiency, and data-informed decision-making, which are key for success in this role.

📈 Career & Growth Analysis

Operations Career Level: This is a Mid to Senior Level role, functioning as an internal consultant. It requires significant autonomy and the ability to influence at senior levels, placing it beyond entry-level or junior operations roles. It’s a specialist position within the broader People/HR function, but with a strong operational and GTM impact.

Reporting Structure: The role reports into senior HR leadership, likely a Head of Organisation Design, Director of People, or similar. The position requires close collaboration with the Senior Leadership Team (SLT) of Ocado Logistics, indicating a high level of visibility and influence.

Operations Impact: The Organisation Design Manager has a direct impact on the operational effectiveness and strategic alignment of Ocado Logistics. By optimizing structures, roles, and processes, this role contributes to increased efficiency, reduced costs, improved employee experience, and better overall business performance, which are critical for GTM success.

Growth Opportunities:

• Specialization & Expertise: Deepen expertise in specific areas of OD, such as operating model design, workforce planning, or change leadership within the logistics sector.

• Leadership Progression: Potential to move into more senior OD leadership roles, managing teams of OD professionals or overseeing broader HR strategy.

• Cross-Functional Exposure: Gain extensive experience working across different business units and functions within Ocado, potentially leading to opportunities in broader HR business partnering or strategic HR roles.

• Industry Recognition: Contribute to high-profile transformation projects in a leading e-commerce logistics company, building a strong professional reputation.

• Learning & Development: Access to continuous learning through complex projects, internal training, and potentially external certifications or conferences related to OD and change management.

📝 Enhancement Note: This role offers a clear path for career advancement within a specialized field, with significant opportunities to influence business strategy and operational execution. The exposure to SLT and complex transformations provides a strong foundation for future leadership roles.

🌐 Work Environment

Office Type: Hybrid. The role is based in Hatfield, Hertfordshire, with a hybrid working arrangement. This implies a mix of office-based collaboration and remote work.

Office Location(s): Building 1 Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9UL, United Kingdom. Free shuttle bus services are provided.

Workspace Context:

• Collaborative Environment: The hybrid setup and matrixed structure suggest a need for strong communication and collaboration tools, fostering teamwork both in-person and remotely. The office environment likely supports this with meeting rooms and collaborative spaces.

• Operations Tools & Technology: While not explicitly detailed, a role of this nature would expect access to standard office productivity tools, HRIS systems, potentially OD-specific software (for org charting, process mapping), and data analytics platforms.

• Team Interaction: Regular interaction with senior leadership, People Partners, and various operational teams across the logistics network, providing diverse perspectives and opportunities for cross-functional engagement.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week).

• The hybrid nature allows for flexibility in managing work location, balancing the need for in-person strategic sessions with the benefits of remote work for focused analysis and task completion.

📝 Enhancement Note: The hybrid model and provided shuttle service indicate a structured approach to enabling flexible work while maintaining essential in-person collaboration for strategic initiatives within the logistics hub.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of CV and portfolio to assess qualifications, experience, and alignment with the role requirements.

• First Interview: Likely with a hiring manager (e.g., Head of OD) focusing on OD experience, theoretical knowledge, and behavioural competencies. Expect questions around past projects, problem-solving approaches, and stakeholder management.

• Case Study/Presentation: Candidates may be asked to present a detailed case study from their portfolio or tackle a hypothetical organisational design challenge. This assesses analytical skills, design thinking, and communication abilities.

• Stakeholder Interviews: Interviews with members of the Senior Leadership Team (SLT) and key People Partners to evaluate cultural fit, influencing skills, and ability to partner effectively.

• Final Interview: Potentially with a more senior executive to confirm fit and discuss strategic alignment.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio to clearly present 2-3 robust case studies. For each, detail the business context, the challenge, your role, the methodology, the solution (visuals like org charts are great), the implementation, and most importantly, the measurable results (quantify impact where possible).

• Highlight Data & Analytics: Showcase how you used data to diagnose issues and justify your design recommendations. Include examples of analytical outputs or how insights were translated into actionable plans.

• Demonstrate Change Leadership: For implementation, clearly explain your approach to change management, stakeholder engagement, and ensuring business readiness.

• Tailor to Ocado: Research Ocado Logistics and its operational challenges. Frame your experience and portfolio examples in a way that demonstrates your understanding of their industry and potential needs.

• Conciseness & Clarity: Be prepared to walk through your portfolio efficiently, highlighting key contributions and outcomes. Ensure all documents are professional and easy to understand.

Challenge Preparation:

• Anticipate OD Scenarios: Be ready to discuss how you would approach common OD challenges like restructuring for efficiency, integrating new business units, designing new role architectures, or improving team effectiveness.

• Frameworks & Methodologies: Refresh your knowledge of key OD frameworks, change management models, and diagnostic tools.

• Business Acumen: Understand the core business drivers for a logistics and e-commerce company. How does organisational design impact efficiency, cost, customer experience, and scalability?

• Stakeholder Perspectives: Consider how different stakeholders (e.g., operational managers, HR, finance, employees) might view organisational changes and how you would manage those perspectives.

📝 Enhancement Note: The interview process heavily emphasizes practical application and demonstrable results through the portfolio. Candidates must be prepared to articulate their strategic thinking and execution capabilities with concrete evidence.

🛠 Tools & Technology Stack

Primary Tools (Likely but not explicitly stated):

• Organisation Charting Software: Tools like OrgPlus, Lucidchart, Visio, or specialized OD platforms for creating and managing organisational structures.

• Process Mapping Tools: Software such as Lucidchart, Visio, Bizagi, or dedicated BPM tools to document and analyze workflows.

• Data Analysis & Visualization Tools: Microsoft Excel (advanced), potentially Tableau, Power BI, or similar for analyzing workforce data and presenting insights.

• HRIS Systems: Familiarity with large-scale HR Information Systems (e.g., Workday, SAP SuccessFactors, Oracle HCM) for understanding employee data and organizational structure within these systems.

Analytics & Reporting:

• Proficiency in extracting and analyzing HR data from core systems to inform organisational design decisions.

• Ability to generate reports and dashboards that illustrate current organisational state, proposed changes, and post-implementation impact. CRM & Automation:

• While not a direct CRM role, understanding how CRM systems support sales and customer-facing operations can be beneficial for understanding overall business architecture.

• Exposure to workflow automation tools might be advantageous for identifying opportunities to streamline processes through structural design.

📝 Enhancement Note: While specific tools aren't listed, a strong candidate will demonstrate proficiency in data analysis and visualization tools, as well as common OD and process mapping software, to support their strategic recommendations and implementation plans.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Driving efficiency and effectiveness in logistics directly impacts the customer experience, a core value for Ocado.

• Innovation & Technology: Embracing ground-breaking technology and developing new solutions is central to Ocado's mission, suggesting a culture that supports forward-thinking design.

• Efficiency & Excellence: A strong emphasis on operational effectiveness and achieving high standards across the supply chain.

• Collaboration & Teamwork: Working together across functions and sites to achieve shared goals.

• Integrity & Trust: Upholding high ethical standards and building trust with partners and employees.

• Sustainability: Integrating sustainable practices into operations and business strategy.

Collaboration Style:

• Partnership: The role requires a strong partnership approach with SLT and People Partners, acting as a trusted advisor.

• Cross-Functional: Extensive collaboration with various departments (Comms, Legal, Ops, IT) to ensure integrated and successful change delivery.

• Data-Informed Dialogue: Encouraging discussions based on data and insights to drive objective decision-making.

• Constructive Challenge: Comfortable and capable of facilitating constructive dialogue and challenging existing structures or processes to drive improvement.

📝 Enhancement Note: The culture at Ocado Logistics likely values a proactive, data-driven, and collaborative approach to problem-solving. OD professionals who can align their work with these values and demonstrate a commitment to operational excellence will thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Logistics Operations: Navigating the intricate and fast-paced nature of a large-scale logistics network presents unique design challenges.

• Balancing Centralisation vs. Decentralisation: Determining the optimal balance of centralised control and decentralised decision-making across multiple sites and functions.

• Managing Change in a Dynamic Environment: Implementing structural changes while the business continues to operate at high velocity and scale.

• Data Integration & Accessibility: Ensuring access to accurate and comprehensive data across various systems to support diagnostic assessments and measure impact.

• Influencing Senior Stakeholders: Gaining buy-in and alignment from diverse senior leaders with potentially competing priorities.

Learning & Development Opportunities:

• Specialized OD Expertise: Deepen knowledge in areas like operating model design, strategic workforce planning, and cultural transformation within a large-scale operational context.

• Industry Insight: Gain invaluable experience in the rapidly evolving e-commerce logistics and technology sector.

• Leadership Development: Opportunities to mentor junior members of the OD team (if applicable) or lead larger, more complex transformation programmes.

• External Certifications/Conferences: Potential support for professional development in advanced OD, change management, or related fields.

• Cross-functional Project Leadership: Leading initiatives that span multiple departments, enhancing project management and strategic leadership skills.

📝 Enhancement Note: This role offers substantial opportunities for professional growth by tackling complex, high-impact challenges within a leading innovative company. The challenges are significant but directly linked to substantial learning and development potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex organisational restructuring project you led. What was the business challenge, your approach, the key design decisions, how did you manage stakeholder resistance, and what were the measurable outcomes?"

• "How do you leverage data and analytics to diagnose organisational issues and build a business case for design changes? Provide an example."

• "Imagine we need to design a new operating model for our last-mile delivery operations to increase efficiency by 15%. What would be your first steps, and what key considerations would you focus on?"

• "How do you ensure that organisational design initiatives are sustainable and integrated with broader talent management and change management strategies?" Company & Culture Questions:

• "Based on your research, what do you see as the biggest organisational design challenges facing Ocado Logistics, and how would you approach them?"

• "How would you partner with senior leaders who may be resistant to change or have different perspectives on organisational structure?"

• "Describe a time you had to influence a senior stakeholder without direct authority. What was the situation, and how did you achieve your objective?"

• "How do you ensure your design recommendations align with a company's culture and values, especially in a fast-paced environment like Ocado?" Portfolio Presentation Strategy:

• Executive Summary: Start with a high-level overview of your most impactful project, highlighting the business problem, your solution, and the key results.

• Storytelling: Frame each case study as a narrative – the challenge, your journey through diagnosis and design, the implementation hurdles, and the successful resolution.

• Visual Aids: Use clear, concise visuals like org charts, process maps, or data charts to illustrate your points. Ensure they are easy to read and understand quickly.

• Quantify Impact: Whenever possible, present quantifiable results (e.g., X% increase in efficiency, Y% reduction in costs, Z% improvement in employee engagement scores).

• Focus on Your Role: Clearly articulate your specific contributions and decision-making authority within each project.

• Be Prepared for Deep Dives: Anticipate questions about your methodology, data sources, stakeholder engagement tactics, and challenges encountered.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, data-driven problem-solving, robust change management capabilities, and strong stakeholder influence, all backed by concrete evidence from past projects presented in your portfolio.

📌 Application Steps

To apply for this Organisational Design Manager position:

• Submit your application through the provided Oracle Cloud portal link.

• Portfolio Customization: Curate your professional portfolio to prominently feature 2-3 detailed case studies showcasing your most impactful organisation design, restructuring, or transformation projects. Ensure these highlight your methodology, data-driven approach, stakeholder management, and quantifiable results.

• Resume Optimization: Tailor your resume to highlight keywords and responsibilities directly related to Organisation Design, Organisational Development, Change Management, Operating Model Design, and Stakeholder Influence. Quantify achievements wherever possible.

• Interview Preparation: Practice articulating your experience using the STAR method (Situation, Task, Action, Result) and prepare to walk through your portfolio with clarity and confidence. Research common OD interview questions and practice your responses.

• Company Research: Thoroughly investigate Ocado Logistics, its business model, its position in the e-commerce logistics market, and its stated values. Understand their operational context and potential organisational design needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.