On-Call UX Designer

📍 Job Overview

Job Title: On-Call UX Designer

Company: ICF

Location: Reston, Virginia, United States (Remote OK)

Job Type: PART_TIME

Category: UX Design / Digital Service Design Operations

Date Posted: May 05, 2026

Experience Level: Mid-Level (3+ years)

Remote Status: Remote OK

🚀 Role Summary

• This is a part-time, on-call UX Designer role focused on supporting client-aligned digital service design initiatives within ICF's Experience practice.

• The role requires hands-on experience in designing and building user experiences, with a strong emphasis on collaborating with delivery teams to create scalable and usable solutions in a consulting environment.

• Responsibilities include designing within the ServiceNow platform, creating design artifacts, and partnering with technical teams for accurate implementation.

• Ideal for a designer seeking flexible, project-based work with variable hours, from 0-30 hours per week, supporting diverse client needs.

📝 Enhancement Note: This role is distinctly positioned as "on-call" and "part-time," indicating a need for high adaptability and self-management. The focus on the "ServiceNow platform" is a critical technical requirement that differentiates it from general UX roles. The "consulting environment" context suggests a need for strong client-facing skills and the ability to manage multiple short-term projects.

📈 Primary Responsibilities

• Design and support user-centered experiences specifically within the ServiceNow platform, encompassing workflows, forms, and user portals.

• Collaborate closely with product owners, developers, UX researchers, and other delivery teams to translate complex requirements into effective and intuitive user interfaces.

• Create, iterate, and present essential design artifacts, including wireframes, user flows, and detailed interaction designs.

• Partner effectively with technical team members to ensure seamless and accurate implementation of designed user experiences.

• Actively participate in client and internal design reviews, demonstrating an iterative design process by incorporating feedback.

• Provide design support for multiple short-term, project-based efforts in a fast-paced consulting setting.

• Adapt designs to meet platform constraints and adhere to project delivery timelines while maintaining design quality.

📝 Enhancement Note: The emphasis on "ServiceNow platform" is a significant technical responsibility. The "on-call" nature implies that the designer must be prepared to jump into various projects with minimal ramp-up time, requiring strong existing skills in core UX deliverables and platform-specific design considerations.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Design, Human-Computer Interaction, or a closely related field. Equivalent professional experience will also be considered.

Experience: A minimum of 3 years of dedicated UX design experience is required.

Required Skills:

• Proven experience in UX design, with a portfolio showcasing user-centered design solutions.

• Hands-on experience designing user experiences within enterprise platforms, with a specific focus on ServiceNow.

• Proficiency in creating wireframes, user flows, and interaction designs.

• Experience collaborating with cross-functional teams, including developers and product owners.

• Strong problem-solving and systems-thinking capabilities.

• Excellent written and verbal communication skills in English.

• Ability to work independently and manage time effectively in a flexible, project-based model.

Preferred Skills:

• Experience working within consulting, government, healthcare, or other regulated environments.

• Proficiency with design and collaboration tools such as Figma, Jira, and Confluence.

• Demonstrated experience working within established enterprise platforms or design systems.

• Ability to balance high-quality design outcomes with technical platform constraints and project deadlines.

• Familiarity with Agile development methodologies and iterative design processes.

📝 Enhancement Note: The requirement for U.S. residency and work authorization is critical due to the nature of client contracts and potential data access. Proficiency in Figma, Jira, and Confluence, while listed as preferred, is highly indicative of the expected collaboration and workflow tools in a consulting environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio is mandatory, showcasing a minimum of 3 years of UX design experience.

• Include case studies demonstrating user-centered design processes, from research and ideation to final design artifacts and implementation considerations.

• Highlight specific examples of designing within enterprise platforms or complex systems.

• Showcase experience with iterative design, client feedback incorporation, and cross-functional collaboration.

Process Documentation:

• Demonstrate experience in documenting design processes, including user research methodologies, wireframing, prototyping, and usability testing.

• Showcase the ability to articulate design rationale, tradeoffs, and implementation considerations clearly.

• Include examples of how feedback was gathered and integrated into design iterations.

• Provide evidence of collaboration with technical teams to ensure design fidelity during implementation.

📝 Enhancement Note: Given the on-call and project-based nature, the portfolio should emphasize adaptability and the ability to quickly understand and contribute to new project contexts. Highlighting experience with ServiceNow or similar enterprise platforms will be a significant advantage.

💵 Compensation & Benefits

Salary Range: $98,614 - $167,644 per year (for full-time employment equivalent). As this is a part-time, on-call role, actual compensation will be prorated based on hours worked and will be negotiated based on experience and project scope.

Benefits:

• Flexible work arrangements, including remote work options across the U.S.

• Opportunity to work on diverse and impactful client projects.

• Professional development and potential for skill enhancement in ServiceNow UX design.

• Access to ICF's collaborative work environment and experienced teams.

• Competitive compensation structure for on-call services.

Working Hours: This is a part-time, on-call role with variable hours (0-30 hours per week) based on project needs. Core collaboration hours are 10:00 am - 4:00 pm Eastern Time, with flexibility expected outside these hours depending on project and time zone requirements.

📝 Enhancement Note: The stated salary range is for full-time employment; actual compensation for this part-time, on-call role will be project-dependent and likely on an hourly basis. The flexibility in hours is a key benefit for this role, but it also requires strong self-management and availability during core collaboration times.

🎯 Team & Company Context

🏢 Company Culture

Industry: ICF operates as a global advisory and technology services provider, serving a wide range of sectors including government, healthcare, energy, and commercial markets. Their expertise lies in combining deep domain knowledge with advanced technology solutions to solve complex client challenges.

Company Size: ICF is a large, global organization with a significant employee base, suggesting a structured environment with established processes and a wide array of resources. This size offers opportunities for diverse project exposure and cross-functional collaboration.

Founded: ICF was founded in 1969, bringing decades of experience and a proven track record in delivering advisory and technology services. This long history indicates stability and a deep understanding of the consulting landscape.

Team Structure:

• The Experience practice likely comprises various specialists, including UX researchers, UX designers, UI designers, and content strategists, working collaboratively.

• Designers often report to a UX Lead or Practice Director within the Experience team, with project-specific reporting lines to Project Managers or Delivery Leads.

Methodology:

• ICF likely employs a blend of Agile and Waterfall methodologies, adapting to client needs and project types. User-centered design principles are paramount, integrated throughout the project lifecycle.

• Data analysis and user insights are critical drivers for design decisions, aiming to optimize user experiences and achieve client objectives.

• Workflow planning and optimization are key to ensuring efficient project delivery and scalable solutions.

• Automation and efficiency practices are likely leveraged where applicable to streamline processes and enhance user journeys.

Company Website: https://careers.icf.com/us/en

📝 Enhancement Note: The "consulting environment" aspect is crucial. Candidates should be comfortable with client-facing interactions, rapid project cycles, and adapting to diverse client needs and industries. The emphasis on "digital service design" suggests a focus on end-to-end user journeys and integrated solutions.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level UX Designer, suitable for professionals with 3+ years of experience. It offers hands-on design work and collaboration, providing opportunities to deepen expertise in specific platforms like ServiceNow and in consulting project execution.

Reporting Structure: While primarily on-call, designers would typically report to a UX Lead or Project Manager for specific assignments. They would also interact with various stakeholders across different client projects.

Operations Impact: UX designers at ICF directly impact client success by creating intuitive, efficient, and user-friendly digital solutions. Their work influences user adoption, satisfaction, and the overall effectiveness of client platforms, contributing to the achievement of business objectives and client satisfaction.

Growth Opportunities:

• Skill Specialization: Deepen expertise in ServiceNow UX design, user research, interaction design, or specific industry verticals (e.g., government, healthcare).

• Project Leadership: With experience, potentially move into lead designer roles on projects, mentoring junior team members and taking on greater design ownership.

• Consulting Acumen: Develop stronger client management, presentation, and strategic thinking skills, which are vital for career progression in a consulting firm.

• Broader Design Practice: Gain exposure to a wide range of projects and clients, broadening the designer's portfolio and understanding of different user needs and industry challenges.

📝 Enhancement Note: The "on-call" nature means that growth is often project-driven. Demonstrating success and adaptability on various assignments will be key to unlocking further opportunities within ICF's Experience practice.

🌐 Work Environment

Office Type: While the role is remote-friendly, ICF has physical offices. The "Nationwide Remote Office (US99)" designation suggests a company that supports distributed teams and values flexibility. Collaboration will primarily occur through digital tools.

Office Location(s): The job posting lists Reston, Virginia, as a specific location, but the "Nationwide Remote Office (US99)" and "Remote OK" status indicate that candidates can work from anywhere within the United States, provided they meet the U.S. work authorization requirements.

Workspace Context:

• Expect a highly collaborative digital environment utilizing platforms like Slack, Microsoft Teams, Zoom, Figma, Jira, and Confluence for communication, design, and project management.

• Access to a variety of operations tools and technologies will be provided or expected for use, particularly those related to UX design and project collaboration.

• Opportunities for interaction with a global team of experts, fostering knowledge sharing and diverse perspectives.

Work Schedule: The schedule is flexible, with core collaboration hours established between 10:00 am - 4:00 pm Eastern Time. This allows for a degree of autonomy in managing the workday while ensuring availability for team syncs and client meetings.

📝 Enhancement Note: Candidates should be comfortable working autonomously and managing their schedule effectively to meet project demands within the specified core hours. A stable internet connection and a dedicated home office setup are essential.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will likely conduct an initial phone screen to assess qualifications, interest, and fit for the on-call model.

• Portfolio Review: A key step will involve presenting your design portfolio, focusing on case studies that demonstrate your UX process, problem-solving skills, and experience with enterprise platforms or ServiceNow. Be prepared to discuss your role, contributions, and outcomes.

• Technical/Skills Interview: Expect interviews with UX leads or hiring managers to dive deeper into your design skills, platform knowledge (especially ServiceNow), and ability to collaborate in a consulting setting. This may include design exercises or scenario-based questions.

• Cultural Fit/Team Interview: Interviews may assess your adaptability, communication style, and how you'd integrate into ICF's collaborative, client-focused culture.

Portfolio Review Tips:

• Curate Selectively: Choose 2-3 strong case studies that best represent your skills relevant to this role, particularly those involving enterprise platforms, workflow design, or complex user journeys.

• Highlight Process: Clearly articulate your UX process for each case study, emphasizing problem definition, user research, ideation, wireframing, prototyping, testing, and iteration.

• Showcase ServiceNow/Platform Experience: If you have direct ServiceNow experience, make it prominent. If not, highlight transferable skills from designing within other complex enterprise systems.

• Quantify Impact: Where possible, include metrics or outcomes that demonstrate the success of your designs (e.g., improved efficiency, user satisfaction, reduced task completion time).

• Be Ready to Discuss: Prepare to walk through your designs, explain your rationale, discuss tradeoffs, and detail your collaboration with development and product teams.

Challenge Preparation:

• Be prepared for potential design exercises, either take-home or live, that might involve designing a workflow or a specific user interface element within a given scenario.

• Practice articulating your design decisions clearly and concisely, anticipating questions about constraints, scalability, and implementation.

• Research ICF's work, particularly in digital transformation and government/healthcare sectors, to tailor your responses and demonstrate genuine interest.

📝 Enhancement Note: The portfolio review is critical. It needs to clearly demonstrate not just design aesthetics but the strategic thinking and process behind the designs, especially concerning enterprise systems and user efficiency.

🛠 Tools & Technology Stack

Primary Tools:

• ServiceNow Platform: Deep understanding and design experience within ServiceNow workflows, forms, and portals are highly valued.

• Figma: Expected proficiency for wireframing, prototyping, and collaborative design.

• Adobe Creative Suite (Illustrator, Photoshop): Useful for creating visual assets and refining designs.

• Sketch: Another common tool for UI design that may be utilized.

Analytics & Reporting:

• Jira: Essential for project management, bug tracking, and workflow management, especially in Agile environments.

• Confluence: Used for documentation, knowledge sharing, and project collaboration.

• Google Analytics / Adobe Analytics: Familiarity with web analytics tools for understanding user behavior and measuring design impact is beneficial.

CRM & Automation:

• While not directly a CRM role, understanding how UX design integrates with CRM and automation platforms to improve customer journeys is advantageous. Familiarity with how user portals within ServiceNow connect to backend processes is key.

📝 Enhancement Note: Proficiency in Figma, Jira, and Confluence is strongly implied by the "Preferred Qualifications" and "Professional Skills" sections, making them near-requirements for effective collaboration. Direct experience with ServiceNow UX is a significant differentiator.

👥 Team Culture & Values

Operations Values:

• User-Centered: A primary focus on understanding and addressing user needs to create effective and satisfying experiences.

• Collaborative: Strong emphasis on teamwork and cross-functional partnerships to achieve project goals.

• Data-Driven: Decisions are informed by user research, analytics, and performance metrics.

• Efficient & Scalable: Designing solutions that are not only functional but also efficient to implement and scalable for long-term use.

• Adaptable & Resilient: Embracing change, learning quickly, and thriving in a dynamic consulting environment.

Collaboration Style:

• Expect a highly collaborative approach, driven by digital tools and frequent communication.

• Openness to feedback and iterative design is crucial, fostering a culture of continuous improvement.

• Knowledge sharing is encouraged, with team members expected to contribute to a shared understanding of best practices and project learnings.

📝 Enhancement Note: The "on-call" and "consulting" nature of the role means that adaptability, strong communication, and a proactive attitude towards collaboration are paramount to fitting into ICF's operational culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Variable Workload: Managing fluctuating project demands and availability for an on-call role requires excellent time management and prioritization skills.

• Platform Constraints: Designing effectively within the specific limitations and capabilities of the ServiceNow platform.

• Diverse Client Needs: Adapting design approaches and solutions to meet the unique requirements of various clients and industries.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a distributed, remote work environment.

Learning & Development Opportunities:

• ServiceNow Expertise: Opportunity to become highly skilled in UX design specifically for the ServiceNow platform.

• Consulting Skills: Develop advanced client management, strategic thinking, and project delivery capabilities.

• Industry Exposure: Gain broad experience across different sectors and client challenges.

• Mentorship: Access to experienced UX professionals and leaders within ICF's extensive network.

📝 Enhancement Note: This role offers a unique opportunity to build specialized expertise in a widely used enterprise platform (ServiceNow) within a dynamic consulting framework, accelerating career growth for adaptable designers.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for designing user-centered experiences, specifically focusing on how you would approach a new project within the ServiceNow platform." (Focus on user research, requirements gathering, iterative design, and collaboration with technical teams.)

• "How do you balance design quality with platform constraints and project delivery timelines in a consulting environment?" (Emphasize prioritization, finding pragmatic solutions, and clear communication about tradeoffs.)

Company & Culture Questions:

• "Why are you interested in an on-call, part-time UX design role with ICF?" (Highlight your desire for flexibility, project variety, and your interest in ICF's client work.)

• "How do you stay organized and manage your time effectively when working remotely and on multiple projects?" (Demonstrate your self-management skills and proactive approach to workload.)

Portfolio Presentation Strategy:

• Structure your presentation around 2-3 key case studies. For each, clearly define the problem, your role, the user research/discovery phase, your design process (wireframes, flows, UI), key decisions and rationale, how you incorporated feedback, and the final outcome or impact.

• Be prepared to discuss your experience with ServiceNow or similar enterprise platforms in detail.

• Practice explaining technical challenges and design tradeoffs concisely for both technical and non-technical audiences.

• Clearly articulate the business value and user benefits of your design solutions.

📝 Enhancement Note: Emphasize your ability to adapt quickly to new project contexts and deliver high-quality UX design within the specific constraints of enterprise platforms like ServiceNow. Your portfolio should be the centerpiece of your application.

📌 Application Steps

To apply for this operations position:

• Submit your application through the ICF careers portal link provided.

• Customize your resume: Tailor your resume to highlight your 3+ years of UX design experience, explicitly mentioning your experience with enterprise platforms, ServiceNow (if applicable), wireframing, interaction design, and cross-functional collaboration. Use keywords from the job description.

• Prepare your portfolio: Ensure your portfolio is up-to-date, showcases relevant case studies, and is easily accessible (e.g., via a link). Be ready to specifically discuss projects that demonstrate your process and problem-solving skills in enterprise environments.

• Research ICF: Understand ICF's mission, values, and recent projects, particularly those related to digital transformation and the industries they serve. This will help you tailor your responses and demonstrate genuine interest.

• Practice your pitch: Be ready to articulate why you are a good fit for an on-call, part-time role and how your skills align with the specific requirements of designing within the ServiceNow platform.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.