Multimedia Content Designer II

📍 Job Overview

Job Title: Multimedia Content Designer II

Company: Western Governors University

Location: Salt Lake City, UT, United States

Job Type: Full time

Category: Creative & Media / Education Technology

Date Posted: 2026-09-15

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• Design and produce engaging user-facing media, including illustrations, animations, video, and audio, optimized for online and mobile delivery.

• Collaborate within an agile, cross-functional design team to develop effective and transformational learning experiences for students and faculty.

• Ensure all digital content is fit for purpose, aligns with product goals and learning science principles, and meets quality standards.

• Leverage expertise in multimedia design tools and web technologies to create technically feasible and visually compelling digital assets.

📝 Enhancement Note: While the title is "Multimedia Content Designer II," the responsibilities and required skills strongly indicate a role focused on instructional design media production within an educational technology context. The emphasis on learning science, eLearning, and collaboration with instructional designers points towards a specialized creative role supporting educational product development.

📈 Primary Responsibilities

• Participate in cross-functional, agile design teams to develop engaging and effective learning experiences.

• Create a variety of media assets, including polished visual images, audio files, and sophisticated animations, meeting specific project objectives.

• Consult with project leads and experience designers to ensure media align with desired product goals, messaging, and learning outcomes.

• Articulate the rationale behind media choices, explaining how they support learning science principles and project requirements.

• Apply understanding of learning science to determine the most effective media format (e.g., animation vs. stills, photography vs. illustration).

• Solicit and incorporate feedback from team members, project leads, and users to refine media designs.

• Rapidly produce multiple design approaches for usability testing, A/B testing, and stakeholder presentations.

• Collaborate with front-end developers to ensure technical feasibility, leveraging HTML/CSS capabilities and SVG as appropriate.

• Produce final media assets optimized for web and mobile delivery, ensuring timely and budget-conscious completion.

• Drive and apply best practices in media production through collaboration with peers and knowledge sharing.

• Stay current with design trends and emerging media technologies, incorporating them into workflows.

• Review student feedback to identify opportunities for design enhancements and improvements.

📝 Enhancement Note: The responsibilities highlight a blend of creative execution, strategic thinking regarding learning science, and collaborative agility essential in modern instructional design and educational technology environments. The emphasis on rapid iteration and testing suggests a data-informed approach to content creation.

🎓 Skills & Qualifications

Education: Bachelor’s degree in a related field (e.g., graphic design, multimedia content creation, marketing, advertising) or an advanced degree without experience.

Experience: 2+ years of related experience in multimedia design and production for web, mobile, or eLearning.

Required Skills:

• Expert-level proficiency in Adobe Creative Suite (e.g., Photoshop, Illustrator, After Effects, Premiere Pro).

• Expertise in video and audio editing software.

• Strong skills in graphic design, layout, and visual communication.

• Experience in multimedia design and production for web, mobile, and/or eLearning environments.

• Understanding of HTML5 and CSS3 for cross-browser and cross-device compatibility.

• Conceptual knowledge of web/software development principles.

• Excellent written, oral, presentation, and interpersonal communication skills.

• Ability to work collaboratively and creatively in a fast-paced, agile environment.

• Strong attention to detail and a commitment to product quality.

• Demonstrated continuous learning mindset and self-motivation to acquire new skills. Preferred Skills:

• Demonstrated ability to manage multiple projects simultaneously and adapt to a fast-paced environment.

• Experience in media production specifically for educational contexts.

📝 Enhancement Note: The "Expert-level proficiency" requirement for Adobe Creative Suite and other design tools, coupled with the understanding of HTML/CSS and web development concepts, indicates a need for a highly skilled individual capable of producing production-ready assets independently while also contributing to technical discussions. The preference for education-specific media production experience is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A portfolio or relevant work samples must be submitted with the application to demonstrate proficiency in multimedia content design, including examples of illustrations, animation, video, and audio production.

• Showcase a range of projects illustrating design thinking, technical execution, and problem-solving in multimedia creation.

• Include case studies or descriptions that highlight the objectives, processes, and outcomes of your multimedia projects.

• Demonstrate ability to create media optimized for various platforms (web, mobile) and learning environments. Process Documentation:

• Ability to articulate the design process from concept to final production, including ideation, iteration, and feedback integration.

• Demonstrate understanding of how media contributes to learning objectives and how to document this alignment.

• Show experience in collaborating with development teams to ensure technical feasibility and efficient implementation of designs.

• Provide examples of how you've applied learning science principles in your media development process.

📝 Enhancement Note: The explicit requirement for a portfolio is critical. Applicants should prepare to showcase a diverse range of multimedia projects that highlight their technical skills, creative problem-solving, and understanding of how media supports learning objectives. Quantifiable results or clear explanations of impact will strengthen applications.

💵 Compensation & Benefits

Salary Range: $75,200.00 - $112,700.00 annually

Benefits:

• Comprehensive medical, dental, and vision insurance.

• Telehealth and mental healthcare services.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Basic and voluntary life insurance.

• Disability coverage (short-term and long-term).

• Supplemental coverages including accident, critical illness, and hospital indemnity.

• Legal and identity theft protection.

• Retirement savings plan (e.g., 401k or similar).

• Wellbeing program.

• Discounted WGU tuition for employees.

• Flexible paid time off (PTO) with no accrual requirement.

• Flexible paid sick time with no accrual requirement.

• 11 paid holidays.

• Up to 12 weeks of paid parental leave.

Working Hours: 40 hours per week (Full-time, regular position).

📝 Enhancement Note: The provided salary range is competitive for a Multimedia Content Designer II role with 2+ years of experience in Salt Lake City, UT. The extensive benefits package, particularly the flexible PTO and sick time, along with discounted tuition, are significant perks for employees. The role requires on-site presence, with occasional travel up to 20%.

🎯 Team & Company Context

🏢 Company Culture

Industry: Higher Education / EdTech

Company Size: Large (500-1000+ employees)

Founded: 1997. Western Governors University is a pioneering institution focused on expanding access to higher education through innovative, competency-based online degree programs.

Team Structure:

• The Multimedia Content Designer II will be part of a cross-functional, agile design team.

• This team likely includes roles such as Experience Designers, Instructional Designers, Writers, and Front-end Developers, working collaboratively on product development.

• Reporting structure is not explicitly defined but implies a team lead or manager overseeing the design and development process. Methodology:

• Agile design methodology is explicitly mentioned, indicating iterative development cycles, cross-functional collaboration, and rapid prototyping.

• Emphasis on learning science and data-driven decision-making (e.g., usability testing, A/B testing) for content creation.

• Focus on creating "transformational experiences" for students, faculty, and end-users.

Company Website: https://www.wgu.edu/

📝 Enhancement Note: WGU's mission-driven culture, focused on student success and access to education, is a key cultural aspect. The agile and collaborative environment suggests a dynamic workplace where innovation and continuous improvement are valued. The company's pioneering role in competency-based education shapes its approach to content and learning design.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Professional II" (Grade 308), indicating a mid-level individual contributor role. It requires specialized expertise and the ability to work independently on complex tasks while also collaborating effectively.

Reporting Structure: The role operates within a cross-functional, agile design team, reporting to a team lead or manager responsible for overseeing learning experience design and content development. Collaboration with peers and stakeholders is a significant aspect.

Operations Impact: The Multimedia Content Designer II directly impacts the student learning experience by creating engaging, effective, and accessible digital content. High-quality media is crucial for student engagement, comprehension, and successful course completion, thereby contributing to WGU's mission and student outcomes.

Growth Opportunities:

• Skill Advancement: Opportunities to deepen expertise in specific multimedia formats (e.g., advanced animation, interactive video, VR/AR content) and emerging technologies.

• Specialization: Potential to specialize in areas like instructional media, interactive simulations, or accessibility standards for digital content.

• Leadership: Potential to move into senior designer roles, lead specific projects, or mentor junior designers.

• Cross-functional Development: Exposure to instructional design, UX/UI principles, and educational technology strategy can broaden career paths.

📝 Enhancement Note: This role offers solid growth within the creative and educational technology space. The emphasis on continuous learning and exposure to various aspects of learning experience design provides a strong foundation for career progression within WGU or the broader EdTech industry.

🌐 Work Environment

Office Type: The role is designated as "On-site," indicating a traditional office-based work environment.

Office Location(s): Salt Lake City, UT, United States.

Workspace Context:

• The work environment is described as fast-paced and agile, requiring collaborative interaction within a cross-functional design team.

• Access to industry-standard design and multimedia production tools (Adobe Creative Suite, video/audio editing software) is expected.

• The physical workspace likely supports individual focused work at a computer, as well as collaborative meetings and brainstorming sessions.

Work Schedule: Standard 40-hour work week, with potential for occasional travel up to 20% for company summits, conferences, or site visits.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, team synergy, and access to shared resources. While WGU is an online university, the design and development teams appear to operate from a central office location for this role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on resume and submitted portfolio for required skills and experience.

• Portfolio Review & Discussion: Candidates will likely present their portfolio, discussing their design process, technical execution, and the impact of their work on learning objectives.

• Skills-Based Interview: Technical questions related to multimedia design software, web technologies (HTML/CSS), and learning science principles.

• Behavioral & Situational Interview: Questions assessing collaboration, problem-solving, adaptability in an agile environment, and stakeholder management.

• Team/Hiring Manager Interview: Final assessment of cultural fit, team dynamics compatibility, and overall suitability for the role and WGU's mission.

Portfolio Review Tips:

• Curate your best work that directly addresses the requirements: illustrations, animation, video, and audio for online/mobile delivery.

• For each project, clearly articulate the problem/objective, your role, the tools/techniques used, and the outcome or impact.

• Highlight projects that demonstrate an understanding of learning science, user experience, and technical feasibility.

• Be prepared to discuss your design process, how you incorporate feedback, and how you stay current with design trends.

• Ensure your portfolio is easily accessible (e.g., personal website, Behance, professional platform) and well-organized. Challenge Preparation:

• Be ready for potential design challenges or case studies that assess your ability to quickly create media assets or solve design problems under timed conditions.

• Practice explaining complex design concepts and technical details clearly and concisely.

• Prepare to discuss how you would approach a new eLearning module design or media production request.

📝 Enhancement Note: The portfolio is paramount. Applicants should invest significant time in selecting and presenting their most relevant and impactful work. The interview process will likely assess both creative talent and the ability to integrate into a collaborative, mission-driven team.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Suite: Expert proficiency required in applications such as Photoshop, Illustrator, After Effects, Premiere Pro, and potentially Animate or Audition.

• Video and Audio Editing Software: Proficiency in industry-standard tools for post-production.

• Other Design and Multimedia Production Tools: Familiarity with a range of software used for graphic design, animation, and media creation.

Analytics & Reporting:

• While not explicitly listed as a primary tool for this role, understanding how media performance is tracked (e.g., engagement metrics, completion rates) is beneficial. CRM & Automation:

• Not directly applicable to this role's core responsibilities, but an understanding of how content is deployed within learning management systems (LMS) or other educational platforms is advantageous. Web Technologies:

• HTML5 & CSS3: Conceptual understanding and application knowledge for web and mobile delivery.

• SVG (Scalable Vector Graphics): As appropriate for web-based media.

📝 Enhancement Note: The core of this role revolves around mastering the Adobe Creative Suite and related multimedia production tools. A strong understanding of web technologies like HTML5 and CSS3 is crucial for ensuring media is optimized for digital platforms. Familiarity with learning management systems (LMS) would be a plus for understanding content deployment.

👥 Team Culture & Values

Operations Values:

• Student-Focused: A primary value at WGU, emphasizing that all work contributes to student success and access to education.

• Innovation: Driving new ways to learn and deliver education through technology and creative media.

• Collaboration: Working effectively within cross-functional teams to achieve shared goals.

• Continuous Learning: A commitment to staying current with design trends, technologies, and learning science.

• Quality & Excellence: A dedication to producing high-quality, effective digital content.

Collaboration Style:

• Agile and team-oriented, requiring active participation in design sprints, feedback sessions, and cross-functional problem-solving.

• Open communication and a willingness to share knowledge and provide constructive feedback are essential.

• Collaborative relationships with experience designers, developers, writers, and project leads are critical.

📝 Enhancement Note: The culture at WGU is deeply rooted in its mission. For a Multimedia Content Designer, this means understanding how creative output directly supports educational goals and student achievement. The emphasis on agile and collaborative work suggests an environment that values teamwork and iterative improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Iteration & Turnaround: Producing high-quality media with quick turnaround times in a fast-paced agile environment.

• Balancing Creativity with Constraints: Meeting technical feasibility, budget, and learning science requirements while maintaining creative vision.

• Keeping Pace with Technology: Staying current with rapidly evolving multimedia technologies and design trends.

• Cross-functional Communication: Effectively translating design concepts and technical requirements to diverse stakeholders.

Learning & Development Opportunities:

• Advanced Multimedia Techniques: Opportunities to master new animation, video editing, or interactive media creation techniques.

• Educational Technology Trends: Learning about new approaches to online learning, instructional design, and digital content delivery.

• Accessibility Standards: Developing expertise in creating accessible media compliant with WCAG guidelines.

• Leadership Skills: Potential to take on project leadership roles or mentor junior team members.

📝 Enhancement Note: This role presents opportunities to tackle complex creative challenges within the EdTech space. The emphasis on continuous learning and adaptation to new technologies will be key to success and professional growth.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to create engaging multimedia content for a complex topic with a tight deadline. How did you approach it?" (Assesses agility, problem-solving, and process.)

• "How do you ensure your multimedia designs effectively support learning objectives and align with learning science principles?" (Tests understanding of educational context and application of theory.)

• "Walk us through a project in your portfolio that you are particularly proud of. What were the challenges, your role, and the outcome?" (Evaluates portfolio quality, communication, and impact.) Company & Culture Questions:

• "What attracts you to Western Governors University and our mission?" (Assesses alignment with company values and purpose.)

• "How do you approach collaboration within a cross-functional, agile team?" (Gauges teamwork and communication style.)

• "How do you stay current with design trends and new multimedia technologies?" (Tests commitment to continuous learning.) Portfolio Presentation Strategy:

• Storytelling: Frame your portfolio pieces as narratives that highlight your problem-solving process and impact.

• Quantify Impact: Where possible, use metrics or clear descriptions to demonstrate the effectiveness of your media (e.g., increased engagement, improved comprehension).

• Technical Depth: Be prepared to discuss the technical aspects of your creations, including software used, optimization techniques, and any challenges overcome.

• WGU Alignment: Connect your work to WGU's mission of expanding access to education and creating transformational learning experiences.

📝 Enhancement Note: Be prepared to demonstrate not just creative talent but also a strategic understanding of how multimedia serves educational goals and fits within an agile development framework. Your portfolio is your primary tool for showcasing these capabilities.

📌 Application Steps

To apply for this multimedia content designer position:

• Submit your application online through the WGU careers portal.

• Portfolio Customization: Curate and refine your portfolio to prominently feature examples of illustrations, animation, video, and audio relevant to educational content and online/mobile delivery. Ensure it's easily accessible and clearly showcases your skills in Adobe Creative Suite and other relevant tools.

• Resume Optimization: Tailor your resume to highlight your 2+ years of experience in multimedia design, specifically mentioning experience with web/mobile delivery, eLearning, HTML5, CSS3, and collaboration in agile environments. Quantify achievements where possible.

• Portfolio Walkthrough Practice: Rehearse presenting your portfolio. Be ready to articulate your design process, technical choices, and the learning impact of your projects, aligning your examples with WGU's mission.

• Company Research: Familiarize yourself with WGU's competency-based education model, mission, and values. Understand how multimedia content contributes to their unique approach to higher education.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.