Mid/Senior UX Writer

📍 Job Overview

Job Title: Mid/Senior UX Writer

Company: GoTymeX

Location: Manila, Metro Manila, Philippines

Job Type: FULL_TIME

Category: UX Writing / Content Design

Date Posted: 2026-09-15

Experience Level: Mid/Senior (2-4 years)

Remote Status: Hybrid (Partially remote, partially in-office)

🚀 Role Summary

• Focus on crafting clear, consistent, and customer-centric copy across digital products, including notifications and error messages.

• Drive the evolution and adherence to content standards, style guides, and pattern libraries to ensure scalability and consistency.

• Leverage AI tooling as a strategic partner for content analysis, variation drafting, and decision validation.

• Collaborate extensively with cross-functional teams (Design, Engineering, QA, Legal, Brand) to champion UX writing best practices.

• Analyze user data to inform content decisions, measure impact, and optimize messaging for improved user behavior and adoption.

📝 Enhancement Note: This role emphasizes a systems-level approach to UX writing, focusing on pattern libraries and reusability rather than isolated page-level content. The integration of AI as a "thinking partner" is a key differentiator, suggesting a forward-thinking approach to content creation and optimization within GoTymeX's product development lifecycle. The hybrid work model offers flexibility, but the requirement for in-office presence indicates a value placed on in-person collaboration within their Manila hub.

📈 Primary Responsibilities

• Develop and write compelling, user-friendly copy for various product interfaces, including microcopy, in-app messages, notifications, and error handling, ensuring clarity and consistency at the journey level.

• Actively contribute to the development, refinement, and maintenance of GoTymeX's content standards, comprehensive style guides, and reusable pattern libraries, serving as the foundational system for all UX writing.

• Utilize AI-powered tools strategically to identify content inconsistencies, generate diverse copy variants for A/B testing, and rigorously test content decisions before implementation.

• Conduct thorough reviews of product messaging across multiple markets to uphold and elevate quality standards, ensuring brand voice and user experience consistency.

• Analyze user behavior data and product analytics to derive insights that inform content strategy, measure the effectiveness of UX writing on user engagement, and drive adoption rates.

• Coordinate closely with the broader UX Writing hub to ensure global consistency, facilitate effective localization efforts, and champion accessibility best practices in all written content.

• Present and articulate content decisions and strategic rationale to cross-functional stakeholders, including engineering, quality assurance, legal, and brand teams, fostering alignment and buy-in.

📝 Enhancement Note: The responsibility for "evolving our content standards, style guides, and pattern libraries" points to a strategic contribution beyond execution. This implies the candidate will be instrumental in shaping the future of GoTymeX's content framework, requiring a strong understanding of content systems and scalability. The emphasis on reviewing user data and measuring impact signifies a data-driven approach to UX writing, where content performance is quantifiable.

🎓 Skills & Qualifications

Education: [Details not specified, but a Bachelor's degree in English, Communications, Journalism, HCI, or a related field is often preferred for UX Writing roles. Candidates with equivalent practical experience will also be strongly considered.]

Experience: 2 to 4 years of dedicated experience in writing for digital products, with a strong focus on user experience and content strategy.

Required Skills:

• Proven expertise in UX writing, product writing, content design, or digital copywriting.

• A demonstrable systems mindset, comfortable with conceptualizing and implementing copy as reusable patterns and scalable systems.

• Proficiency in utilizing AI tooling as a collaborative partner for content ideation, analysis, and refinement.

• Demonstrated experience in contributing to and shaping content standards, style guides, or pattern libraries, with tangible examples of impact.

• Strong portfolio showcasing a blend of execution-level writing skills and strategic content thinking.

• Proven ability to collaborate effectively across diverse teams, international markets, and varying time zones.

• Familiarity with collaborative software essential for agile product development, including Confluence, Jira, and Figma. Preferred Skills:

• Experience within the cryptocurrency or digital finance industry is a significant advantage.

• Understanding of localization best practices and accessibility standards in content creation.

• Experience with A/B testing and data analysis to measure content effectiveness.

• Knowledge of design systems and their relationship with content.

📝 Enhancement Note: The explicit requirement for a portfolio that "demonstrates both execution and strategic thinking" is crucial. Candidates should prepare to showcase not only well-written copy but also examples of how they influenced content strategy, developed standards, or solved complex content problems at a systemic level. The mention of "AI tooling" as a "thinking partner" suggests GoTymeX values proactive and analytical use of AI, rather than just basic generation.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase at least 2-3 comprehensive case studies demonstrating end-to-end UX writing projects, highlighting problem identification, strategic approach, execution, and measurable results.

• Include examples of contributions to content standards, style guides, or pattern libraries, detailing the process and impact of your input.

• Present examples of how you've used AI as a thinking partner in your content process, illustrating specific use cases and benefits.

• Demonstrate experience in cross-functional collaboration through project examples, outlining your role and contributions within a team setting.

• Highlight projects where user data analysis informed content decisions and led to improved user outcomes or business metrics. Process Documentation:

• Provide clear documentation of your personal workflow for UX writing projects, from initial brief to final delivery.

• Detail your methodology for contributing to and maintaining content systems, such as style guides and pattern libraries.

• Illustrate your approach to identifying and addressing content inconsistencies and improving overall content quality.

• Showcase how you measure the impact of your UX writing efforts, including the metrics and tools used.

📝 Enhancement Note: The portfolio is paramount for this role. Applicants must go beyond simply showing polished copy. They need to articulate the why and how behind their work, demonstrating strategic thinking, systems-level contributions, and a data-informed approach. Case studies that explicitly detail the use of AI as a thinking partner and contributions to content standards will be highly valued.

💵 Compensation & Benefits

Salary Range: [An estimated range for a Mid/Senior UX Writer in Manila, Philippines, based on industry benchmarks and cost of living, would typically fall between PHP 80,000 - PHP 140,000 per month, depending on specific experience and qualifications. This range reflects the demand for skilled UX professionals in a major metropolitan area and the hybrid work model.]

Benefits:

• Competitive salary and performance-based bonus.

• Opportunities for career advancement and professional development.

• Membership in a talented, high-performance, multinational design team.

• Exposure to an international working environment and agile culture.

• Flexible hybrid working model, balancing remote work with in-office collaboration.

• Opportunities for overseas travel for training and work-related purposes.

• Comprehensive learning and development support, including paid seminars, conferences, and courses.

• Provision of a company-provided laptop with necessary software.

• A work environment that fosters strong ethics and personal growth.

Working Hours: 40 hours per week, with a hybrid work arrangement allowing for flexibility.

📝 Enhancement Note: The provided salary range is an estimate based on general market data for UX Writers in the Philippines at a mid-to-senior level, considering the hybrid work arrangement and the company's focus on technology and innovation. Exact compensation will be determined by GoTymeX based on the candidate's specific qualifications, experience, and interview performance. The benefits package emphasizes professional growth and work-life balance, aligning with the company's value proposition for attracting top talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Banking / Financial Technology (FinTech)

Company Size: [GoTymeX is the product, technology, and design hub of Tyme Group. Tyme Group has a significant global presence, and the design team alone comprises over 30 professionals. This suggests a mid-to-large sized organization with a strong focus on innovation and product development.]

Founded: [Tyme Group was founded in 2012, with GoTymeX operating as its technology and product hub. This history implies a mature yet agile organization with established processes and a forward-looking vision in digital finance.]

Team Structure:

• The UX Writing hub is a small, horizontal team that supports product squads across multiple markets, setting content standards for the broader team.

• Collaboration is deeply ingrained, with frequent interaction across countries and time zones.

• The team is part of an award-winning Design team of over 30 professionals, including UX Designers, UI Designers, Design System Designers, Motion Designers, UX Researchers, and Strategists. Methodology:

• Emphasis on treating content as a craft and a system, focusing on both page-level care and pattern-level reuse for scalability.

• AI is integrated as a "thinking partner" for identifying patterns and stress-testing decisions, not merely as a text generator.

• Work is conducted in an innovation-driven environment utilizing AWS Cloud, AI-augmented tooling, and modern design systems.

• Agile methodologies are likely employed given the description of an "agile culture."

Company Website: https://www.tyme.com/

📝 Enhancement Note: GoTymeX operates within the FinTech sector, specifically focusing on reimagining digital banking for emerging markets. This context suggests a fast-paced, data-driven, and user-centric environment. The company's commitment to an award-winning design culture and its use of advanced technologies like AWS Cloud and AI highlight a dedication to excellence and innovation. The international scope of the design team means that cross-cultural communication and collaboration skills are highly valued.

📈 Career & Growth Analysis

Operations Career Level: Mid/Senior UX Writer. This level signifies a professional who can independently manage complex writing tasks, contribute strategically to content systems, and mentor junior team members. They are expected to balance hands-on execution with system-level thinking and cross-functional influence.

Reporting Structure: The UX Writer will join the UX Writing hub, which supports product squads. They will likely report to a UX Writing Lead or Head of Design, with close collaboration with Product Managers, Designers, and Engineers within various product squads.

Operations Impact: The role has a direct impact on user experience, product adoption, and customer satisfaction within GoTymeX's digital banking products. By ensuring clear, consistent, and effective communication, the UX Writer contributes to financial empowerment and access for millions of customers, directly supporting the company's mission.

Growth Opportunities:

• Skill Specialization: Deepen expertise in specific areas like content strategy for financial products, AI-assisted content creation, or accessibility standards.

• Leadership Development: Progress into a Senior UX Writer role, taking on more complex projects, leading content initiatives, or mentoring junior writers. Potential to move into a Content Design Lead or Managerial position within the growing design team.

• Cross-functional Exposure: Gain broader experience by working on products across different emerging markets, understanding diverse user needs and regulatory landscapes. Opportunity to learn from and contribute to a world-class design system.

📝 Enhancement Note: The "Mid/Senior" designation indicates a role that requires not only strong execution skills but also the ability to think strategically about content systems and influence product direction. The growth opportunities highlight a clear path for career progression within GoTymeX, emphasizing both specialized skill development and potential leadership roles. The exposure to international markets and a multinational team provides unique learning experiences.

🌐 Work Environment

Office Type: Hybrid. The role requires a balance between remote work and in-office presence at the Manila hub. This model aims to combine the flexibility of remote work with the benefits of in-person collaboration, team building, and access to on-site resources.

Office Location(s): Manila, Metro Manila, Philippines. Specific office details are not provided, but it is expected to be a modern, collaborative workspace designed to support innovation and teamwork.

Workspace Context:

• A collaborative environment where designers, writers, and engineers work closely together.

• Access to modern design systems, AI-augmented tooling, and cloud infrastructure (AWS).

• Opportunities for interaction with a diverse, multinational team, fostering a rich exchange of ideas and perspectives.

• The hybrid model allows for focused individual work remotely and collaborative sessions in the office.

Work Schedule: Standard working hours, likely aligning with the Asia/Manila timezone for core team collaboration, with flexibility offered through the hybrid arrangement.

📝 Enhancement Note: The hybrid work model is a key aspect of the work environment. Candidates should be comfortable with a mix of remote and in-office work and understand that the in-office days are likely structured for collaborative activities, team meetings, and knowledge sharing. The emphasis on a "high-performance multinational design team" suggests a dynamic and results-oriented atmosphere.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and alignment with the role's requirements.

• Portfolio Presentation & Discussion: A deep dive into the candidate's portfolio, focusing on case studies, strategic thinking, systems approach, and AI utilization. This may involve a live presentation and Q&A.

• Cross-functional Interviews: Meetings with members of the design, product, and potentially engineering or legal teams to evaluate collaboration skills, communication style, and cultural fit.

• Skills Assessment/Case Study: A practical exercise or case study may be assigned to assess writing skills, problem-solving abilities, and strategic thinking in a GoTymeX context.

• Final Interview: A conversation with senior leadership to discuss overall fit, career aspirations, and final alignment with the company's vision.

Portfolio Review Tips:

• Structure for Impact: Organize your portfolio around 2-4 strong case studies that clearly articulate a problem, your strategic approach (including systems thinking and AI use), your execution, and the quantifiable results.

• Show, Don't Just Tell: For each case study, include concrete examples of your writing, any style guide contributions, and how you used AI. Explain why you made specific content decisions.

• Highlight Systems Thinking: Explicitly demonstrate how you approach content not just as isolated text, but as part of a larger system, focusing on patterns, scalability, and reusability.

• Quantify Your Impact: Wherever possible, use data and metrics to show the positive impact of your UX writing on user behavior, conversion rates, or customer satisfaction.

• Tailor to GoTymeX: Research GoTymeX and Tyme Group's mission and products. If possible, subtly tailor your examples or discussion points to align with their focus on financial empowerment and emerging markets.

Challenge Preparation:

• Be prepared to discuss your process for tackling ambiguous content problems.

• Practice articulating your content strategy and rationale clearly and concisely.

• Think about how you would approach ensuring consistency and accessibility in a global product.

• Prepare to discuss specific examples of how you've used AI to enhance your content work.

📝 Enhancement Note: The interview process is designed to thoroughly evaluate a candidate's technical UX writing skills, strategic thinking, collaborative abilities, and cultural fit. The portfolio review is likely the most critical stage, requiring candidates to demonstrate a deep understanding of content systems, AI integration, and data-driven decision-making. Preparing specific, actionable examples for each requirement will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Content Creation & Collaboration: Figma (essential for design integration), Confluence (documentation, knowledge sharing), Jira (task management, workflow tracking).

• AI Tooling: Specific AI tools are not named, but candidates are expected to be proficient in using AI as a "thinking partner" for content analysis, drafting variants, and interrogating decisions. This implies familiarity with various AI platforms or prompt engineering for content tasks.

Analytics & Reporting:

• User Data Analysis: Proficiency in analyzing user behavior data and product analytics to inform content decisions and measure impact. Specific tools may include Amplitude, Mixpanel, Google Analytics, or internal proprietary tools.

• Performance Measurement: Ability to track and report on content effectiveness using relevant metrics.

CRM & Automation:

• While not directly mentioned as a primary tool for UX writers, familiarity with CRM systems and marketing automation platforms may be beneficial for understanding the broader customer journey and communication flow.

📝 Enhancement Note: Proficiency with Figma, Confluence, and Jira is explicitly required, indicating a deeply integrated workflow within the design and product development teams. The emphasis on AI tooling suggests an openness to adopting and leveraging new technologies for content optimization. Candidates should be prepared to discuss their experience with these tools and their general approach to data analysis for content improvement.

👥 Team Culture & Values

Operations Values:

• Customer-Centricity: A deep focus on understanding and serving the needs of users, particularly in emerging markets.

• Excellence & Craftsmanship: Commitment to high-quality design and writing, evidenced by the award-winning design team and the emphasis on treating content as a craft.

• Innovation & Adaptability: Embracing new technologies like AI and modern design systems to drive product development and efficiency.

• Collaboration & Inclusivity: Valuing teamwork across diverse teams, countries, and time zones, fostering a global and inclusive environment.

• Impact & Empowerment: A mission-driven approach focused on unlocking human potential through transformative financial services.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with UX Designers, UI Designers, Product Managers, Engineers, QA, Legal, and Brand teams.

• Systems Thinking: A shared understanding of content as part of a larger system, promoting consistency and reusability.

• Data-Informed Decision Making: Using user data and analytics to guide content strategy and improvements.

• Open Communication: Active participation in discussions, presenting and defending content decisions, and providing constructive feedback.

📝 Enhancement Note: GoTymeX's culture appears to be a blend of innovation, user advocacy, and a strong emphasis on quality and collaboration. The values are deeply tied to their mission of financial empowerment. Candidates should demonstrate how their own work ethic and collaboration style align with these principles, particularly in a global, hybrid work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Scale and Craft: Effectively writing for live product work while simultaneously contributing to and maintaining scalable content standards and pattern libraries.

• AI Integration: Mastering the use of AI as a genuine thinking partner, ensuring ethical and effective application in content creation and analysis, rather than relying on it as a simple text generator.

• Cross-Market Consistency: Ensuring content quality, brand voice, and accessibility standards are maintained across diverse markets with varying linguistic and cultural nuances.

• Cross-Functional Alignment: Navigating complex stakeholder landscapes (including legal and brand) to champion UX writing best practices and secure buy-in for content decisions.

Learning & Development Opportunities:

• Advanced AI for Content: Exploring cutting-edge AI applications for content strategy, testing, and optimization.

• Global FinTech UX: Gaining deep insights into UX design and content strategy for digital banking products in emerging markets.

• Design System Contribution: Playing a key role in evolving a robust design system from a content perspective.

• International Exposure: Opportunities for overseas travel for training, conferences, and potential work assignments, broadening professional horizons and cultural understanding.

📝 Enhancement Note: The challenges presented are inherent to a growing, innovative FinTech company operating globally. They offer significant opportunities for professional growth by pushing candidates to develop advanced skills in content systems, AI utilization, and international collaboration. The company's commitment to learning and development further supports this growth trajectory.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for developing and evolving content standards or pattern libraries. Can you share an example of your contribution and its impact?" (Focus on systems thinking, scalability, and quantifiable results.)

• "How do you leverage AI as a thinking partner in your UX writing workflow? Provide a specific example of how AI helped you identify an issue or improve a content decision." (Highlight proactive, analytical use of AI.)

• "Walk us through a time you had to present and defend a content decision to cross-functional stakeholders (e.g., engineering, legal). What was the outcome, and what did you learn?" (Focus on communication, collaboration, and influencing skills.) Company & Culture Questions:

• "Why are you interested in working for GoTymeX and contributing to financial empowerment in emerging markets?" (Research their mission and tailor your response.)

• "How do you approach ensuring content consistency and accessibility across multiple markets and languages?" (Demonstrate understanding of global UX challenges.)

• "Describe your ideal collaboration style within a hybrid, multinational design team." (Align with GoTymeX's collaborative and international culture.) Portfolio Presentation Strategy:

• Narrative Arc: For each case study, build a compelling story: the challenge, your strategic solution (emphasizing systems and AI), your execution, and the measurable results.

• Visual Aids: Use screenshots, mockups, and data visualizations to illustrate your points effectively. Show the "before" and "after" of your content interventions.

• Focus on Process: Clearly articulate your thought process, your decision-making criteria, and how you collaborated with others.

• Quantify Everything: Whenever possible, present metrics that demonstrate the positive impact of your work on user behavior, conversion rates, or other key business indicators.

• Be Prepared for Deep Dives: Anticipate detailed questions about your specific contributions, methodologies, and the rationale behind your choices.

📝 Enhancement Note: Interview preparation should heavily emphasize the "systems mindset" and the strategic use of AI, as these are highlighted as key differentiators for this role. Candidates should be ready to provide concrete, data-backed examples of their work and demonstrate a clear understanding of GoTymeX's mission and values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Ensure your portfolio is easily accessible and highlights 2-3 strong case studies demonstrating your systems thinking, AI utilization, and impact on user experience. Tailor the presentation to emphasize GoTymeX's mission.

• Resume Optimization: Update your resume to clearly articulate your 2-4 years of relevant experience in UX writing, content design, and product writing. Use keywords from the job description, such as "content operations," "style guides," "pattern libraries," and "AI tooling."

• Interview Preparation: Practice articulating your process, strategic thinking, and collaborative approach. Prepare specific examples for common UX writing interview questions, focusing on systems and AI.

• Company Research: Thoroughly research GoTymeX, Tyme Group, their products, and their mission. Understand their target markets and the challenges of digital banking in those regions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.