Middle UX Researchers

📍 Job Overview

Job Title: Middle UX Researcher

Company: Quadcode

Location: Remote (Spain, Serbia, Georgia, Armenia, Portugal, Montenegro, Limassol, Belarus)

Job Type: Full-time

Category: User Experience (UX) Research

Date Posted: 2026-09-16

Experience Level: Mid-Level (3+ years)

Remote Status: Fully Remote

🚀 Role Summary

• Drive product strategy and impact by deeply understanding user needs and behaviors through comprehensive UX research.

• Collaborate closely with product teams to validate problem and solution hypotheses, ensuring user-centric development from ideation to launch.

• Build and maintain a robust customer knowledge base, serving as the central source of truth for user insights and feedback.

• Coach and empower product teams to conduct independent user research, fostering a culture of user empathy and data-informed decision-making.

• Contribute to the continuous improvement of product discovery processes, implementing tools and metrics to enhance user satisfaction and product adoption.

📝 Enhancement Note: This role is framed as a "Middle UX Researcher," suggesting a need for someone who can operate with a degree of autonomy but also contribute to team development and process improvement, rather than just executing individual studies. The emphasis on coaching and building a knowledge base points to a strategic role within the product development lifecycle.

📈 Primary Responsibilities

• Conduct end-to-end user research studies, including scoping, outreach, recruitment, and execution of qualitative (in-depth interviews, usability tests) and quantitative (surveys) methods.

• Analyze user signals and feedback to formulate clear problem hypotheses, gathering comprehensive insights to pinpoint root causes of user challenges.

• Validate proposed solutions with target users to ensure they meet user needs, are usable, and align with product goals before development.

• Develop and maintain a comprehensive customer knowledge base, synthesizing research findings into actionable insights for product, design, and engineering teams.

• Actively participate in product planning sessions, providing user-centric perspectives and data-driven recommendations to inform roadmap development.

• Organize and facilitate design sprints, driving collaborative problem-solving and solution ideation with cross-functional teams.

• Serve as an internal research resource for other teams, sharing expertise and best practices to elevate research capabilities across the organization.

• Contribute to the enhancement of product discovery processes by implementing tools such as on-site survey platforms and satisfaction metrics.

• Coach product teams on effective research methodologies, enabling them to conduct interviews and usability tests independently.

• Track and measure the impact of research initiatives on product development and customer experience.

📝 Enhancement Note: The responsibilities highlight a blend of hands-on research execution and strategic enablement. The candidate is expected to not only conduct research but also to scale research capabilities within the organization through coaching and process improvement. The mention of "high-uncertainty tasks" and "adapting methods" suggests a need for flexibility and problem-solving skills in novel research contexts.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in Human-Computer Interaction, Psychology, Sociology, Anthropology, or a related field is typically beneficial for UX Research roles.

Experience: A minimum of 3 years of hands-on experience in User Experience (UX) Research is required. This experience should encompass the full research lifecycle, from planning and participant recruitment to data analysis and reporting.

Required Skills:

• Minimum 3 years of dedicated UX Research experience.

• Proven ability to build and develop products grounded in customer understanding through interviews, tests, and surveys.

• Strong proficiency in qualitative research methods, with a particular passion and expertise in conducting in-depth interviews.

• Demonstrated experience with quantitative research methods, including survey design and analysis.

• Full-cycle research experience, encompassing study scoping, participant outreach, and recruitment.

• Experience in implementing Customer Development (CustDev) practices within cross-functional working teams.

• Ability to adapt existing research methods to new and uncertain contexts, demonstrating flexibility and problem-solving skills.

• Capacity to gather all necessary information to execute research tasks effectively and efficiently.

• Strong organizational skills, with a proven ability to manage workload, meet deadlines, and plan effectively.

• Excellent team player with the ability to understand tasks within a broader business context and ask insightful questions.

• High working pace and a proactive approach, capable of driving self and colleagues towards goals.

• Autonomous and proactive in turning research findings into concrete, actionable steps.

• Fluent proficiency in both English and Russian languages. Preferred Skills:

• Background in statistics or data analytics, enabling deeper quantitative analysis.

• Experience within the trading or financial brokerage industry, understanding regulatory environments.

• Prior experience at a company like Robinhood, known for its user-centric approach in the fintech space.

• Experience working with multi-market products or platforms with diverse user bases.

• Experience in establishing and scaling Research Operations (Research Ops) from the ground up.

• Knowledge of additional languages such as Spanish, Portuguese, Thai, or Arabic, particularly relevant for potential future market expansion.

📝 Enhancement Note: The "Nice to have" section provides clear signals about potential future directions for the company or the role, such as international expansion or building out a formal Research Ops function. Candidates with these skills will be highly valued. The requirement for both English and Russian fluency is a critical filter.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase of end-to-end UX research projects, detailing the problem, your research approach, methodologies used (qualitative and quantitative), key findings, and the impact of your recommendations.

• Evidence of how you've translated research insights into actionable product improvements or strategic decisions.

• Examples of user interviews and usability testing sessions, ideally with video clips or detailed summaries of user interactions and feedback.

• Demonstration of survey design and analysis skills, including how you've used quantitative data to complement qualitative findings.

• Case studies illustrating experience with Customer Development (CustDev) practices and how you've integrated them into team workflows. Process Documentation:

• Examples of how you've documented research findings, such as creating customer knowledge bases, user personas, journey maps, or research reports that are easily digestible by non-researchers.

• Documentation of processes you've helped establish or improve for user recruitment, study planning, and data synthesis.

• Evidence of your ability to coach others, perhaps through training materials, workshop outlines, or examples of how you've guided team members through research activities.

• Artifacts demonstrating contributions to improving discovery processes, like examples of on-site surveys you've designed or metrics you've tracked.

📝 Enhancement Note: For a UX Research role, the portfolio is paramount. It should not just list projects but tell a story about the candidate's process, impact, and ability to influence product development through user-centric insights. The emphasis on coaching and process improvement means the portfolio should also reflect these capabilities.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Mid-Level UX Researchers with 3+ years of experience in remote roles across Europe, a competitive salary range would typically fall between €45,000 - €70,000 annually. This estimate considers the cost of living in various European locations and the demand for specialized UX research skills in the fintech sector.

Benefits:

• Remote Work Model: Fully remote position, offering flexibility and the ability to work from approved locations globally.

• Competitive Remuneration: A strong, competitive salary package reflecting the candidate's experience and skills.

• Friendly, Enjoyable, and Positive Environment: Emphasis on a supportive and collaborative team culture conducive to professional growth and well-being.

• Professional Development: Opportunities to grow within the role, potentially leading to senior research positions, leadership in Research Ops, or broader product strategy involvement.

• Impactful Work: The chance to significantly influence a leading fintech product and contribute to its user experience and market success.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week. While the role is remote, maintaining consistent availability during core business hours for collaboration with teams in various time zones (potentially Europe, CIS) will be important. Flexibility may be offered depending on team needs and location.

📝 Enhancement Note: Since no specific salary was provided, an estimated range has been generated based on common market rates for this role and experience level in the specified remote regions. The benefits listed are directly from the job description, emphasizing the attractive aspects for potential candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Quadcode operates within the Fintech industry, specifically focusing on financial brokerage activities and providing a Software-as-a-Service (SaaS) trading platform. This sector is characterized by rapid innovation, a strong emphasis on data security, regulatory compliance, and a need for user-friendly interfaces for complex financial products.

Company Size: With over 500 employees globally, Quadcode is a mid-to-large-sized company. This size suggests a structure that balances established processes with opportunities for individual impact. For operations professionals, this often means working within defined frameworks while still having the ability to influence and improve those processes.

Founded: The founding date of Quadcode is not explicitly provided, but its description as a company with 500+ employees and a global presence indicates it is an established player in the fintech market. Its focus on a proprietary trading platform and SaaS offering suggests a history of technological development and market adaptation.

Team Structure:

• The UX Research role sits within or closely collaborates with product teams. The description implies a dedicated UX researcher who will work "together with the product team."

• The researcher's role is to analyze user signals, validate hypotheses, and contribute to product planning. This suggests close collaboration with Product Managers, Designers, and Engineers.

• The researcher is also expected to coach other teams, indicating a potential for broader influence beyond a single product team, acting as an internal research resource. Methodology:

• Data-Driven Decision Making: The core of the UX Research role involves using user data (qualitative and quantitative) to inform product decisions and validate hypotheses.

• Iterative Development: The problem/solution hypothesis cycle, with user validation at each stage, points to an iterative product development process.

• User-Centricity: The company's investment in a dedicated UX Researcher and the emphasis on understanding user needs and behaviors underscore a commitment to a user-centric approach.

• Continuous Improvement: The role is tasked with improving discovery processes and coaching teams, indicating a culture that values ongoing refinement of methodologies and practices.

Company Website: https://quadcodemarkets.com/

📝 Enhancement Note: Understanding Quadcode's position in the fintech sector is crucial. It implies a need for research that considers financial literacy, trust, and the specific user journeys of traders or brokers. The SaaS aspect means research might also involve understanding the needs of B2B clients (the brokers using the platform).

📈 Career & Growth Analysis

Operations Career Level: This position is classified as a "Middle UX Researcher." This signifies an individual contributor role that requires a solid foundation of 3+ years of experience. The responsibilities extend beyond executing research tasks to include coaching, process improvement, and contributing to strategic product discussions. This level is expected to operate with autonomy on defined projects and take initiative in identifying research opportunities.

Reporting Structure: While not explicitly stated, a UX Researcher at this level typically reports to a Head of Product, Lead UX Designer, or a dedicated UX Research Manager. They would be part of a product development or design department, working closely with specific product teams.

Operations Impact: The UX Researcher's impact is directly tied to improving the user experience of Quadcode's trading platform and SaaS offering. By ensuring features are user-centric, usable, and meet genuine needs, the role contributes to:

• Increased user adoption and retention.

• Reduced development costs by validating hypotheses early and preventing wasted effort on unwanted features.

• Enhanced customer satisfaction and loyalty.

• A stronger competitive position in the fintech market.

• The successful onboarding and satisfaction of brokers using the SaaS platform. Growth Opportunities:

• Senior UX Researcher: Progression to a senior role would involve leading more complex research initiatives, mentoring junior researchers, and taking on greater strategic influence.

• Research Operations (Research Ops) Lead: With experience in "building research ops from scratch" being a "nice to have," there's a clear path to specializing in operationalizing research, managing tools, processes, and team enablement.

• Product Strategy/Management: Deep involvement in product discovery and validation can lead to opportunities in product strategy or even product management roles, leveraging a strong user understanding.

• Cross-functional Leadership: By coaching teams and serving as an internal research resource, the researcher can develop leadership skills applicable to broader product initiatives.

📝 Enhancement Note: The "Middle" designation, combined with responsibilities like coaching and process improvement, suggests this role is a stepping stone to leadership or specialization within UX Research or product development. Candidates should look for opportunities to demonstrate strategic thinking and influence beyond individual research projects.

🌐 Work Environment

Office Type: The role is fully remote, meaning there is no central office to work from. This offers maximum flexibility in terms of location.

Office Location(s): The company lists several potential remote locations: Spain, Serbia, Georgia, Armenia, Portugal, Montenegro, Limassol (Cyprus), and Belarus. This indicates a global, distributed workforce.

Workspace Context:

• Flexibility: Employees can work from home or a co-working space, offering autonomy over their work environment.

• Technology: As a tech-driven fintech company, it's expected that employees will have access to and utilize modern collaboration and research tools.

• Collaboration: Despite being remote, the role emphasizes collaboration with product teams, requiring strong virtual communication and teamwork skills. This often involves using tools like Slack, Zoom, Miro, and project management software.

• Pace: The description mentions a "high working pace," suggesting a dynamic and fast-moving environment where efficiency and proactivity are valued.

Work Schedule: While fully remote, the expectation is likely for adherence to standard full-time working hours (approximately 40 hours per week). Given the distributed nature of the workforce across potentially multiple time zones, availability for synchronous collaboration during key overlap periods will be important.

📝 Enhancement Note: The remote nature of the role is a significant draw. Candidates should highlight their experience with remote collaboration tools and practices, as well as their ability to self-manage and maintain productivity in a distributed setting. The listed locations suggest the company is comfortable hiring across a broad range of European and CIS countries.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A recruiter or hiring manager will review applications and conduct a brief screening call to assess basic qualifications, experience, and cultural fit.

2. Hiring Manager Interview: A more in-depth conversation with the hiring manager to discuss experience, approach to UX research, problem-solving skills, and understanding of the role's responsibilities.

3. Portfolio Presentation & Deep Dive: A dedicated session where the candidate presents their portfolio, showcasing key projects, methodologies, and impact. This is where the hiring team will probe into specific research decisions, challenges, and outcomes. Expect questions about how you've handled uncertainty and translated findings into action.

4. Team/Cross-functional Interview: An interview with members of the product team (e.g., Product Manager, Designer, Engineer) to assess collaboration style, communication skills, and ability to integrate research insights into team workflows.

5. Final Interview/Offer: A final discussion, potentially with a senior leader, to confirm fit and extend an offer.

Portfolio Review Tips:

• Structure Your Narrative: For each project, clearly articulate the business problem, your specific role and contributions, the research questions you aimed to answer, your methodology (and why you chose it), key findings, and the actionable recommendations you made.

• Show, Don't Just Tell: Include visual aids such as prototypes, wireframes, user flows, personas, journey maps, and snippets of user feedback (anonymized, of course). If possible, include short video clips demonstrating user interactions or usability issues.

• Highlight Impact: Quantify the impact of your research whenever possible. Did your recommendations lead to increased conversion rates, improved task completion times, reduced support tickets, or higher user satisfaction? Use metrics to demonstrate ROI.

• Demonstrate Adaptability: Be prepared to discuss how you've handled ambiguous situations, adapted methods to constraints (time, budget, participant availability), and dealt with unexpected findings. Showcase your "high-uncertainty" problem-solving skills.

• Emphasize Collaboration: Show how you've worked with cross-functional teams. Include examples of how you've communicated research findings effectively to non-researchers and how your work influenced product decisions.

Challenge Preparation:

• Anticipate a Case Study: Be prepared for a take-home assignment or an in-interview case study that requires you to outline a research plan for a given problem or product feature. Focus on your process, not just the outcome.

• Practice Your Pitch: Rehearse presenting your portfolio and research case studies concisely and engagingly. Focus on storytelling and the "so what?" of your findings.

• Prepare to Coach: Since coaching is a key responsibility, think about how you would explain a research method to someone with no prior experience. Prepare examples of how you've mentored or guided colleagues.

📝 Enhancement Note: The interview process is likely to be rigorous, with a strong emphasis on the candidate's portfolio and their ability to translate research into tangible business outcomes. Candidates should be ready to articulate their research process clearly and demonstrate their proactive, autonomous, and collaborative working style.

🛠 Tools & Technology Stack

Primary Tools:

• User Interview & Usability Testing Platforms: Tools like UserTesting.com, Lookback, Maze, or similar platforms for remote moderated and unmoderated testing.

• Survey Tools: Platforms such as SurveyMonkey, Typeform, Google Forms, or Qualtrics for designing and distributing quantitative surveys.

• Collaboration Tools: Slack for team communication, Zoom/Google Meet for video conferencing and remote interviews, Miro/Figma for collaborative whiteboarding and design feedback.

• Product Analytics: While not explicitly mentioned, familiarity with tools like Amplitude, Mixpanel, or Google Analytics would be beneficial for understanding user behavior data and complementing qualitative findings.

• Customer Feedback/Knowledge Base Tools: Potentially platforms like Canny, Dovetail, or even well-managed Confluence/Notion spaces for organizing and synthesizing research insights.

Analytics & Reporting:

• Proficiency in analyzing qualitative data from interviews and usability tests (thematic analysis, affinity mapping).

• Ability to analyze quantitative data from surveys, A/B tests, and product analytics tools.

• Experience in creating clear, concise, and actionable research reports and presentations. CRM & Automation:

• While not directly a CRM/Automation role, understanding how user data is managed within a CRM or how automated user feedback loops are established can be advantageous. Experience with tools that integrate user feedback into product workflows would be a plus.

📝 Enhancement Note: The specific tools are not listed, but the responsibilities imply a need for proficiency in standard UX research software. Candidates should be prepared to discuss their experience with a range of tools for data collection, analysis, and collaboration. Highlighting experience with tools for building knowledge bases or improving discovery processes (like on-site surveys) would be particularly relevant.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all product decisions. This means prioritizing user needs and ensuring usability and desirability.

• Data-Driven Approach: Decisions are informed by user research and data, rather than solely by opinion or intuition. This applies to validating hypotheses and measuring impact.

• Proactivity & Autonomy: Taking initiative, identifying opportunities for research, and driving actions based on findings without constant supervision.

• Collaboration: Working effectively with product managers, designers, engineers, and other stakeholders to integrate user insights into the product lifecycle.

• Efficiency & Pace: A focus on delivering high-quality work efficiently, operating at a high tempo to keep pace with product development cycles.

• Continuous Learning: A willingness to adapt methods, learn new techniques, and stay current with UX research best practices and industry trends.

Collaboration Style:

• Cross-functional Integration: The UX Researcher is expected to be an integral part of product teams, fostering strong communication and collaboration across disciplines.

• Coaching & Enablement: A willingness to share knowledge and empower other team members to conduct basic research, fostering a shared understanding of user needs.

• Feedback Exchange: Open to receiving and giving constructive feedback, essential for iterative design and research processes.

• Knowledge Sharing: Actively contributing to a shared understanding of the user through documentation, presentations, and discussions.

📝 Enhancement Note: The company values align with a modern, agile product development environment. Candidates should be prepared to demonstrate how they embody these values in their daily work, particularly their proactive approach, collaborative spirit, and commitment to data-driven, user-centric outcomes.

⚡ Challenges & Growth Opportunities

Challenges:

• High Uncertainty & Ambiguity: Tackling problems where user needs or solutions are not yet well-defined. This requires strong critical thinking and the ability to design research to uncover clarity.

• Scaling Research: As the company grows, there will be an increasing demand for research. The challenge lies in scaling research efforts efficiently and enabling others to contribute.

• Integrating Research into Fast-Paced Cycles: Balancing thorough research with the need for rapid product iteration in a fintech environment.

• Cross-functional Buy-in: Ensuring that research findings are understood, valued, and acted upon by all relevant stakeholders, especially in a high-pressure environment.

• Building Research Ops: For those with this background, establishing robust research operations from scratch presents a significant but rewarding challenge.

Learning & Development Opportunities:

• Advanced Research Methodologies: Deepening expertise in specialized qualitative and quantitative techniques, potentially including behavioral economics or advanced statistical analysis.

• Product Strategy Influence: Growing from a research executor to a key strategic advisor for product direction.

• Leadership in Research: Developing skills to lead research initiatives, manage projects, and potentially mentor junior researchers.

• Industry Expertise: Gaining deep knowledge of the fintech and trading platform domain, understanding the nuances of financial products and user behavior.

• Cross-functional Skill Development: Learning more about product management, design thinking, and agile development processes to better integrate research.

📝 Enhancement Note: The challenges presented are typical for a growing, dynamic company in the fintech space. Highlighting how you've overcome similar challenges in past roles will be crucial. The growth opportunities offer a clear path for career advancement and skill diversification.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to conduct research with very little information or in a highly uncertain situation. How did you approach it, and what were the outcomes?" (Focus on your process for defining research questions and methods under ambiguity.)

• "How would you explain the value of qualitative user research to a product manager or engineer who is skeptical or focused purely on quantitative metrics?" (Prepare to articulate the unique insights qualitative research provides and how it complements quantitative data.)

• "Imagine we want to build a new feature for our trading platform. Walk me through your process from initial idea to validating a potential solution." (Demonstrate your end-to-end research process, including hypothesis formulation, user selection, method choice, and validation.)

• "How do you balance the need for thorough research with the demands of a fast-paced development cycle?" (Showcase your ability to prioritize, adapt methods, and deliver actionable insights quickly.) Company & Culture Questions:

• "What interests you about Quadcode and the fintech industry specifically?" (Research Quadcode's products, market position, and recent news. Understand the challenges and opportunities in fintech UX.)

• "How do you see this UX Research role contributing to our company's goals?" (Connect your responsibilities and potential impact to Quadcode's mission and products.)

• "Describe your ideal team environment and how you collaborate with Product Managers, Designers, and Engineers." (Highlight your team player qualities and your approach to cross-functional collaboration.)

• "How do you ensure your research findings are heard and acted upon by the team?" (Discuss your communication strategies and methods for influencing product decisions.) Portfolio Presentation Strategy:

• Storytelling: Frame each project as a narrative: the challenge, the journey (your research process), the discovery (your findings), and the impact (the outcome).

• Focus on Impact: For each project, clearly state the business or user problem solved and the tangible results of your recommendations. Use metrics where possible.

• Be Methodical: Clearly explain why you chose specific research methods for each project and how they helped answer your research questions.

• Showcase Collaboration: Highlight instances where you worked effectively with other teams, showing how you integrated their perspectives and gained buy-in for your research.

• Prepare for Questions: Anticipate questions about your decision-making process, challenges encountered, and how you'd approach similar situations in the future.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's practical application of UX research principles, their ability to drive impact, and their fit within a fast-paced, collaborative environment. Preparing specific examples that align with the job description's requirements (coaching, autonomy, high pace) will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided by Quadcode.

• Curate Your Portfolio: Select 2-3 of your most impactful UX research projects that best demonstrate your end-to-end research capabilities, your proficiency in both qualitative and quantitative methods, and your ability to drive product decisions. Ensure each project clearly outlines the problem, your approach, findings, and measurable impact.

• Tailor Your Resume: Highlight experience directly relevant to the requirements: 3+ years of UX Research, experience with interviews/tests/surveys, CustDev implementation, and working in fast-paced environments. Use keywords from the job description such as "UX Research," "qualitative methods," "quantitative methods," "usability testing," "customer development," and "product discovery."

• Prepare Your Presentation: Practice presenting your portfolio case studies concisely and engagingly. Focus on telling a compelling story about your research process and its impact. Be ready to articulate your approach to coaching and process improvement.

• Research Quadcode: Understand Quadcode's business, its trading platform, and its market position in the fintech industry. Familiarize yourself with their stated values and company culture to articulate your interest and fit effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.