Manager, UX/UI Design

📍 Job Overview

Job Title: Manager, UX/UI Design

Company: The Hong Kong Jockey Club

Location: Sha Tin, Hong Kong

Job Type: Full-time

Category: Digital Product Design & Management

Date Posted: October 2, 2026

Experience Level: 5-10 Years

🚀 Role Summary

• Lead the strategic direction and execution of UX/UI design initiatives for the Club's digital products and services, ensuring a best-in-class user experience.

• Drive product delivery management by defining content requirements and leveraging customer insights to inform interface and experience design.

• Develop comprehensive site architectures, user flows, and wireframes that enhance digital engagement for both external customers and internal stakeholders.

• Mentor and guide a team of digital designers, fostering a culture of design excellence and continuous improvement.

• Implement and champion best practices in user-centered design, accessibility, and responsible digital experience standards across all digital touchpoints.

📝 Enhancement Note: While the title is "Manager, UX/UI Design," the description heavily emphasizes aspects of product delivery management, digital product development, and project management. This suggests the role bridges traditional UX/UI leadership with product ownership responsibilities, requiring a candidate adept at both strategic design and tactical execution within a project lifecycle. The mention of "customer insights" and "responsible use outcomes" points to a data-driven and ethical approach to design within a regulated or high-stakes environment.

📈 Primary Responsibilities

• Spearhead UX/UI activities for all digital products, meticulously planning research, design, and validation workstreams to ensure intuitive, accessible, and engaging user experiences.

• Conduct in-depth user research, employing methodologies such as interviews, surveys, and usability tests to synthesize actionable insights into personas, journey maps, and problem statements that drive design decisions.

• Translate complex business objectives and technical requirements into clear information architecture, user flows, and wireframes that directly align with product outcomes and operational constraints.

• Create and iteratively refine interactive prototypes and high-fidelity UI designs, leveraging user feedback and performance data to enhance usability and elevate customer satisfaction.

• Establish and maintain robust design systems, standards, and specifications to ensure visual and functional consistency across all channels and to facilitate efficient collaboration with development teams.

• Collaborate closely with product management, engineering, and external vendors to clarify requirements, manage project dependencies, and meticulously ensure designs are implemented according to specifications.

• Plan, coordinate, and support usability validation and User Acceptance Testing (UAT) activities, diligently documenting findings and recommending improvements to ensure release readiness.

• Continuously monitor key digital experience metrics and customer feedback, proactively proposing enhancement opportunities to optimize conversion rates, user engagement, and responsible usage.

• Mentor and coach junior designers, fostering their professional development and promoting industry best practices in user-centered design, accessibility, and responsible digital experience standards.

• Undertake ad-hoc duties and tasks as assigned to support service continuity, project delivery, and adapt to evolving business priorities, demonstrating flexibility and commitment.

📝 Enhancement Note: The responsibilities highlight a comprehensive scope, moving beyond pure design to encompass research, strategy, team leadership, cross-functional coordination, and performance monitoring. This role demands a leader who can manage the entire design lifecycle and its integration with product development and business goals. The emphasis on "responsible use outcomes" and "responsible digital experience standards" suggests a need for a candidate who understands ethical design and potentially regulatory compliance within the industry.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or above in a relevant field such as Information Technology, Computer Science, Multimedia Design, or related disciplines. Experience:

• A minimum of 5-7 years of progressive experience in UX/UI design, consulting, digital solution development, mobile app experience design, and technology project management.

• Demonstrated expertise in UX/UI design, grounded in a profound understanding of user-centered design principles and methodologies.

• Proven experience working effectively within agile development teams on digital product implementations; relevant Product Owner or Manager certification is considered an advantage.

• Experience in managing digital application development projects is highly preferred, showcasing a track record of successful product delivery. Required Skills:

• UX/UI Design Leadership: Proven ability to lead design strategy, user research, wireframing, prototyping, and high-fidelity UI design.

• User Research & Analysis: Proficiency in conducting qualitative and quantitative user research, synthesizing data into actionable insights (personas, journey maps).

• Information Architecture & User Flows: Expertise in structuring complex information and mapping intuitive user journeys.

• Design Systems & Standards: Experience in creating, maintaining, and enforcing design systems for consistency.

• Agile Development: Familiarity and experience working within agile methodologies and cross-functional agile teams.

• Usability Testing & UAT: Skill in planning and executing usability validation and UAT to ensure product quality.

• Product Management Fundamentals: Understanding of product lifecycle, requirements gathering, and alignment with business objectives.

• Team Mentorship: Ability to coach, guide, and develop junior design talent.

• Stakeholder Communication: Excellent skills in collaborating with and influencing cross-functional teams (Product, Engineering, Vendors).

• Technical Project Management: Experience managing digital application development projects, including coordination with engineering.

Preferred Skills:

• PMP Certification: Project Management Professional certification is highly preferred, indicating strong project management capabilities.

• Product Owner/Manager Certification: Certification in these areas would be advantageous, demonstrating formal training in product management.

• Accessibility Standards: Deep knowledge of WCAG or other accessibility guidelines and experience implementing them.

• Data Analysis & Metrics: Ability to interpret digital experience metrics and translate them into design improvements.

• Consulting Experience: Background in consulting, offering strategic design and digital solution advice.

• Responsible Design Principles: Understanding and application of ethical design practices and responsible digital engagement.

📝 Enhancement Note: The requirements emphasize a blend of deep UX/UI expertise with strong project management and product delivery acumen. Candidates should be prepared to demonstrate not only their design skills but also their ability to manage projects, lead teams, and collaborate effectively across departments. The preference for PMP certification underscores the importance of structured project execution in this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• User-Centered Design Case Studies: Showcase at least 2-3 comprehensive case studies detailing the end-to-end design process for complex digital products or features. Each case study should clearly outline the problem, your role, the user research conducted, design iterations (wireframes, prototypes, final UI), and the impact achieved.

• Process Documentation: Evidence of structured design process documentation, including user research methodologies, information architecture diagrams, user flow charts, and usability testing reports.

• System Implementation Examples: Showcase examples of how design systems were applied or created to ensure consistency and efficiency in digital product development.

• Metrics & ROI Demonstration: Quantify the impact of your design work with key metrics (e.g., conversion rate improvements, engagement increases, task completion rates, reduction in support tickets) and, where possible, demonstrate ROI.

Process Documentation:

• Workflow Design & Optimization: Provide examples of how you have mapped, analyzed, and optimized user workflows to improve efficiency and user satisfaction.

• Implementation & Automation: Illustrate how design specifications were translated into implemented products and how design processes integrated with development workflows (e.g., using tools like Zeplin, Figma handoff).

• Measurement & Performance Analysis: Demonstrate experience in defining key performance indicators (KPIs) for digital experiences and using data to inform design enhancements.

📝 Enhancement Note: For a Manager-level UX/UI role, the portfolio is critical. It needs to demonstrate not just design output but also strategic thinking, process management, and the ability to drive tangible business results through design. The emphasis on "responsible use outcomes" suggests that case studies should also touch upon ethical considerations and user well-being.

💵 Compensation & Benefits

Salary Range:

• Based on industry benchmarks for a Manager-level UX/UI Design role in Hong Kong with 5-10 years of experience, the estimated annual salary range is HK$600,000 - HK$950,000. This range accounts for the significant responsibilities, leadership duties, and specialized skills required for this position within a major organization like The Hong Kong Jockey Club. Benefits:

• Comprehensive health insurance coverage (medical, dental, vision).

• Generous paid time off, including annual leave, sick leave, and public holidays.

• Retirement savings plan/pension contributions.

• Professional development opportunities, including training, conferences, and certifications.

• Potential for performance-based bonuses.

• Employee assistance programs and wellness initiatives.

• Opportunities to work on high-impact digital products for a prestigious organization. Working Hours:

• Standard working hours are typically 40 hours per week, Monday to Friday.

• Flexibility may be offered, but the role requires on-site presence and significant collaboration, necessitating availability during core business hours.

📝 Enhancement Note: Salary estimates are based on research of similar roles in Hong Kong, considering the experience level, industry, and organizational prestige. Benefits are typical for a large, established corporation in Hong Kong.

🎯 Team & Company Context

🏢 Company Culture

Industry: The Hong Kong Jockey Club operates within the unique sector of horse racing, betting, and a significant non-profit charitable foundation. This industry demands a high level of integrity, responsibility, and customer focus, alongside innovation to maintain engagement and drive charitable contributions.

Company Size: The Hong Kong Jockey Club is a very large organization, employing tens of thousands of people. This scale means opportunities for significant impact, but also requires navigating established processes and a structured environment.

Founded: Founded in 1884, The Hong Kong Jockey Club is one of Hong Kong's oldest and most important institutions, deeply integrated into the community's social and economic fabric. Its long history implies a culture that values tradition, stability, and long-term vision, while also embracing modernization.

Team Structure:

• The UX/UI Design team likely operates within a larger Digital or IT department, potentially reporting up through a Head of Digital Product or Chief Digital Officer.

• This role will manage a team of digital designers, fostering collaboration and skill development.

• Close collaboration is expected with Product Managers, Engineering teams, Marketing, and potentially Data Analytics and Customer Insights departments.

• The structure is likely hierarchical, reflecting the organization's size and history, but with an increasing focus on agile and cross-functional team dynamics for digital initiatives. Methodology:

• Data-Driven Design: Emphasis on using customer insights, analytics, and user research to inform design decisions and measure impact.

• Agile Development: Adoption of agile methodologies for iterative product development and rapid deployment of digital solutions.

• User-Centric Approach: A commitment to understanding and meeting user needs, ensuring intuitive and engaging experiences.

• Process Optimization: Continuous efforts to refine workflows, design systems, and collaboration methods for enhanced efficiency and quality.

Company Website: https://www.hkjc.com/

📝 Enhancement Note: The Hong Kong Jockey Club's unique position as a major sporting, betting, and charitable organization shapes its culture. It likely values integrity, community impact, and a blend of tradition with forward-thinking innovation. For a UX/UI Manager, understanding this context is crucial for designing solutions that resonate with diverse user groups and align with the Club's mission.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a management-level position within the UX/UI design discipline. It requires not only expert-level design skills but also the capability to lead a team, manage projects, and influence product strategy. It sits above individual contributor designers and reports into higher levels of digital or technology leadership.

Reporting Structure: The Manager, UX/UI Design will report to a senior leader, likely a Head of Digital Product, Director of Digital Experience, or a similar role, within the Club's technology or digital division. This reporting line signifies a strategic involvement in the digital product roadmap.

Operations Impact: The UX/UI Manager's work directly impacts the effectiveness of the Club's digital products, influencing customer engagement, satisfaction, conversion rates, and the adoption of services. By ensuring seamless and intuitive user experiences, they contribute significantly to customer loyalty, operational efficiency (through reduced support needs), and the successful delivery of digital initiatives that support both business objectives and charitable goals.

Growth Opportunities:

• Leadership Advancement: Potential to move into Director-level roles overseeing larger design teams or broader digital product strategy.

• Specialization: Opportunity to deepen expertise in specific areas like accessibility, design systems, or user research methodologies within a large-scale environment.

• Cross-Functional Leadership: Transition into Product Management or Digital Strategy roles, leveraging a strong understanding of user needs and product delivery.

• Industry Expertise: Develop specialized knowledge within the unique racing and charitable sectors, becoming a key asset for digital innovation in these domains.

📝 Enhancement Note: This role offers a clear path for career progression within a large, stable organization. The combination of design leadership and project management responsibilities prepares individuals for broader strategic roles in digital product development.

🌐 Work Environment

Office Type: The role is based on-site in Sha Tin, Hong Kong, within the Club's corporate offices. This environment likely offers a professional, structured workspace conducive to focused work and collaborative meetings.

Office Location(s): Sha Tin, New Territories, Hong Kong. This is a major hub for the Club, likely housing significant operational and administrative functions.

Workspace Context:

• Collaborative Spaces: The office will likely feature meeting rooms, project spaces, and potentially informal areas designed for team collaboration and brainstorming sessions.

• Technology & Tools: Access to modern design software, hardware, and IT infrastructure necessary for high-quality UX/UI work.

• Team Interaction: Opportunities for daily interaction with direct reports, peers in product and engineering, and other stakeholders, fostering a dynamic work environment.

Work Schedule:

• The standard work schedule is expected to be Monday to Friday, aligning with typical business hours.

• While the role is on-site, the nature of project-based work may sometimes require flexibility to meet deadlines or support critical launches, though this is usually managed within standard working hours or through overtime compensation/policies.

📝 Enhancement Note: An on-site role in a large corporate setting like The Hong Kong Jockey Club suggests a structured and professional work environment with ample resources and opportunities for in-person collaboration.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a recruiter will review applications and conduct a brief screening call to assess basic qualifications and cultural fit.

• Hiring Manager Interview: A detailed discussion with the hiring manager to delve into experience, leadership style, and technical expertise in UX/UI design and project management.

• Portfolio Presentation: A crucial stage where candidates present 1-2 key case studies from their portfolio, demonstrating their design process, problem-solving skills, and impact. Be prepared to articulate your role, decisions, and outcomes clearly.

• Team/Peer Interviews: Interviews with potential peers (e.g., Product Managers, Senior Engineers) and/or direct reports to assess collaboration skills and team dynamics.

• Senior Leadership Interview: A final interview with a senior executive (e.g., Head of Digital) to evaluate strategic alignment and overall fit within the organization.

Portfolio Review Tips:

• Storytelling: Structure your case studies as compelling narratives. Clearly define the problem, your approach, the challenges faced, your specific contributions, and the measurable results.

• Process Focus: Emphasize your design process, including user research, ideation, iteration, and validation. Show how you use data and insights to drive decisions.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs. Highlight improvements in conversion rates, user satisfaction, task completion, or other relevant KPIs.

• Role Clarity: Clearly articulate your specific role and responsibilities within each project. If it was a team effort, highlight your unique contributions.

• Tailor to the Role: Select case studies that best align with the responsibilities outlined in the job description, particularly those involving digital product development, project management, and user-centered design.

Challenge Preparation:

• Design Exercise: You might be given a small design challenge or asked to critique an existing digital product, focusing on UX/UI principles and potential improvements.

• Situational Questions: Prepare for questions about how you would handle specific team management or project challenges, e.g., "How would you manage conflicting stakeholder requirements?" or "How would you onboard a new designer?"

• Strategic Thinking: Be ready to discuss your vision for UX/UI within the organization and how you would contribute to the Club's digital transformation.

📝 Enhancement Note: The interview process for a managerial role at a large organization like The Hong Kong Jockey Club will likely be thorough. A strong portfolio presentation is non-negotiable, and candidates should be prepared to discuss their leadership philosophy and strategic approach to UX/UI design.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), InVision, Axure RP.

• User Research & Testing: UserTesting.com, Lookback, Maze, SurveyMonkey, Google Forms.

• Collaboration & Handoff: Jira, Confluence, Zeplin, Asana, Trello.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics.

• Product Analytics: Amplitude, Mixpanel.

• Dashboarding: Tableau, Power BI, Looker (for visualizing user behavior and performance data).

CRM & Automation:

• While not directly a UX/UI tool, familiarity with how CRM systems (e.g., Salesforce) and marketing automation platforms integrate with digital products can be beneficial for understanding the broader customer journey.

• Content Management Systems (CMS): Experience with platforms like WordPress, Drupal, or custom CMS solutions.

📝 Enhancement Note: Proficiency in industry-standard design and prototyping tools is essential. Familiarity with analytics platforms is crucial for a data-driven approach to design, and experience with project management and collaboration tools is key for effective team and cross-functional work.

👥 Team Culture & Values

Operations Values:

• Integrity & Responsibility: A core value for The Hong Kong Jockey Club, extending to ethical design practices, data privacy, and promoting responsible user behavior.

• Customer Centricity: A deep commitment to understanding and serving the needs of both external customers and internal users, ensuring their experience is paramount.

• Excellence & Innovation: Striving for high-quality design outcomes while embracing new technologies and approaches to digital product development.

• Collaboration & Teamwork: Fostering a supportive and cooperative environment where ideas are shared freely, and collective success is prioritized.

• Community Impact: A unique value for the Club, where digital initiatives are often linked to supporting charitable causes and the broader community.

Collaboration Style:

• Cross-Functional Integration: Expect a highly collaborative environment where UX/UI designers work hand-in-hand with Product Managers, Engineers, Marketing specialists, and potentially Data Analysts.

• Constructive Feedback: A culture that encourages open and constructive feedback during design reviews and project discussions.

• Agile Teamwork: Emphasis on agile principles, including daily stand-ups, sprint reviews, and retrospectives, to ensure smooth project progression and continuous improvement.

• Knowledge Sharing: Encouragement of sharing best practices, insights, and learnings across the design team and with other departments.

📝 Enhancement Note: The team culture will be heavily influenced by the Club's overarching values of integrity and community service. A candidate who can align with these principles and work effectively in a structured, collaborative environment will thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Tradition and Innovation: Integrating modern UX/UI practices within a long-standing, established organization that may have legacy systems or traditional mindsets.

• Diverse User Base: Designing for a wide spectrum of users with varying technical proficiencies and needs, from casual customers to internal operational staff.

• Regulatory Environment: Navigating any specific industry regulations or compliance requirements that might impact digital product design and functionality.

• Cross-Departmental Alignment: Ensuring consistent design vision and execution across multiple departments with potentially differing priorities.

Learning & Development Opportunities:

• Advanced Design Methodologies: Opportunities to explore and implement cutting-edge UX/UI techniques and research methods.

• Leadership Development: Formal training and mentorship programs to enhance management and leadership skills.

• Industry Exposure: Gaining deep insights into the unique operations of the horse racing and charitable sectors, broadening professional perspectives.

• System & Technology Integration: Learning to integrate design principles with complex enterprise systems and emerging technologies.

📝 Enhancement Note: The challenges in this role are typical of large, established organizations undergoing digital transformation. The growth opportunities are significant due to the scale of the organization and the strategic importance of digital products.

💡 Interview Preparation

Strategy Questions:

• "How would you approach designing a new feature for our mobile app to increase user engagement by 15%?"

• "Describe your process for conducting user research when faced with tight deadlines and limited budgets."

• "How do you ensure accessibility standards are met throughout the design lifecycle for a complex digital product?"

• "What is your philosophy on managing and mentoring junior designers, and how do you foster their growth?"

• "How would you handle a situation where product requirements conflict with user needs or design best practices?" Company & Culture Questions:

• "What do you know about The Hong Kong Jockey Club and its mission, and how do you see UX/UI design contributing to it?"

• "Describe a time you had to adapt your design approach to fit the culture or constraints of a large organization."

• "How do you prioritize design tasks when working across multiple projects with competing demands?"

• "What are your thoughts on responsible digital design and user experience?" Portfolio Presentation Strategy:

• Select 2-3 Strongest Case Studies: Choose projects that best showcase your leadership, problem-solving, and impact.

• Structure Your Narrative: Problem -> Your Role -> Process (Research, Ideation, Design, Testing) -> Solution -> Results (Quantified).

• Be Prepared for Deep Dives: Anticipate detailed questions about your design decisions, trade-offs, and the impact of your work.

• Highlight Leadership: As a manager role, emphasize how you led teams, influenced stakeholders, and managed projects.

• Showcase Data: Bring data and metrics to support your claims of success.

📝 Enhancement Note: Candidates should prepare to discuss their strategic thinking, leadership capabilities, and ability to drive measurable results through design. The portfolio presentation is a critical opportunity to demonstrate these skills.

📌 Application Steps

To apply for this operations position:

• Submit your application through the official careers portal at https://careers.hkjc.com/.

• Tailor Your Resume: Highlight experience in UX/UI design leadership, digital product management, user research, and project management. Quantify achievements with metrics whenever possible and ensure keywords from the job description are present.

• Curate Your Portfolio: Select 2-3 impactful case studies that demonstrate your end-to-end design process, problem-solving skills, leadership, and measurable outcomes. Ensure clear articulation of your role and the impact of your work.

• Prepare for the Portfolio Presentation: Practice presenting your case studies, focusing on storytelling, clarity, and demonstrating your strategic thinking and leadership capabilities. Be ready to answer in-depth questions about your process and decisions.

• Research The Hong Kong Jockey Club: Understand its mission, values, industry, and recent digital initiatives. Prepare thoughtful questions to ask the interviewers about the team, challenges, and strategic direction.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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