Manager - UX Design

📍 Job Overview

Job Title: Manager - UX Design

Company: ZS

Location: Pune, Maharashtra, India

Job Type: Full-Time

Category: UX/Product Design Management

Date Posted: 2026-09-15

Experience Level: 10+ Years

Remote Status: On-site

🚀 Role Summary

• Lead the end-to-end user experience (UX) strategy, research, and design for the ZAIDYN platform, a complex enterprise-grade B2B product suite.

• Act as a player-coach, blending hands-on UX/UI design contributions with people management and strategic ownership to build and develop a high-performing design team.

• Drive measurable improvements in product adoption, usability, quality, and feasibility, establishing explicit success metrics for all design initiatives.

• Foster a culture of excellence in design, ensuring alignment with platform-wide standards, design system governance, accessibility, and the strategic application of AI in design workflows.

📝 Enhancement Note: This role is positioned within ZS's ZAIDYN platform, indicating a focus on enterprise software solutions, likely in the healthcare or life sciences sector given ZS's industry focus. The "Manager - UX Design" title, combined with the emphasis on leading teams and driving outcomes, strongly suggests a leadership role with significant strategic and people management responsibilities. The mention of "data-dense B2B platform" and "complex, enterprise-grade" points to a need for experience with sophisticated systems and intricate user workflows.

📈 Primary Responsibilities

• Strategic UX Leadership: Drive the user-centered strategy, research, and design for a specific ZAIDYN product area, ensuring alignment with business objectives and user needs.

• Hands-on Design Contribution: Actively participate in problem framing, complex workflow design, and the creation of data-dense user interfaces, personally contributing to high-risk or ambiguous design challenges.

• Team Development & Management: Hire, coach, and mentor UX designers and Leads, manage performance cycles, conduct development planning, and cultivate an accountable, high-performing critique culture.

• Delivery Enablement: Establish team operating rhythms, ensure adequate resourcing and prioritization, remove impediments, and enhance team productivity and delivery predictability.

• Cross-functional Influence: Collaborate closely with Product Management, Engineering, Data Science, and Customer Success teams to align on scope, manage tradeoffs, and advocate for UX with evidence-based rationale.

• Platform Alignment: Ensure that product-level UX work connects to broader ZAIDYN platform initiatives, collaborate with peer UX Managers on shared standards, and uphold design system governance and accessibility.

• AI & Design System Contribution: Contribute to cross-platform UX initiatives, including the AI Pattern library, design system evolution, UX metric collection, and process improvements to enhance team impact.

📝 Enhancement Note: The responsibilities emphasize a dual focus on individual design contribution and team leadership. The mention of "agentic design challenges" and "AI fluently in day-to-day design work" highlights the need for candidates comfortable with cutting-edge design paradigms and automation. The expectation to "set the bar for design quality" and "grow the designers around you" underscores the managerial aspect of the role.

🎓 Skills & Qualifications

Education:

• Bachelor’s degree in a relevant field (e.g., Human-Computer Interaction, Design, Computer Science, Psychology, or related discipline). Experience:

• 10+ years of experience as a UX Designer.

• At least 3 years of experience in UX Design leadership or management.

• Demonstrated success delivering UX for complex, enterprise-grade B2B products.

• Experience operating at both strategic and execution levels on ambiguous, cross-functional initiatives. Required Skills:

• People Leadership: Proven experience managing, hiring, coaching, and developing UX designers and Leads, including performance management and career development.

• Enterprise UX Craft: Deep understanding and practical application of UX/UI design principles for complex, data-dense enterprise software and B2B platforms.

• Complex Domain Experience: Experience designing for domains such as finance, banking, insurance, or healthcare, particularly with data-heavy workflows and logic-based systems (formulas, rules, algorithms).

• AI-Driven Design Proficiency: Active and advanced use of AI design tools in daily work to accelerate workflows, improve quality, speed, or decision-making beyond basic concept generation.

• Agentic Experience Design: Experience designing interfaces for systems that act on users' behalf, with a strong understanding of intent, autonomy, transparency, and control.

• Portfolio of Impact: A strong portfolio showcasing impactful, best-practice-based UX and UI design with measurable outcomes.

• Cross-functional Collaboration: Ability to effectively influence and align with Product, Engineering, Data, and Customer Success teams.

• Design System Governance: Understanding and application of design system principles and governance.

• Accessibility Standards: Commitment to and practical knowledge of accessibility best practices in design.

Preferred Skills:

• Experience with specific design tools and platforms relevant to enterprise software development.

• Familiarity with agile development methodologies.

• Advanced degree in a related field.

📝 Enhancement Note: The requirement for "advanced use of AI design tools" and "agentic experiences" suggests that candidates should be prepared to discuss their practical applications of AI in design and their understanding of systems that operate autonomously. The emphasis on a "strong portfolio showcasing impactful, best-practice based UX and UI design" indicates that candidates should curate their portfolios to highlight their leadership capabilities and success in complex enterprise environments.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end UX ownership for complex, enterprise-grade products, showcasing problem framing, user research, ideation, prototyping, and final UI design.

• Highlight case studies that specifically address data-dense interfaces, complex workflows, and logic-based systems (e.g., formulas, rules, algorithms).

• Include examples of how AI tools were leveraged to enhance design processes, improve efficiency, or elevate the final user experience.

• Showcase experience designing for systems that act on users' behalf ("agentic experiences"), emphasizing clarity, safety, and trustworthiness in design.

• Present evidence of driving measurable improvements in product adoption, usability (e.g., CSAT, SUS scores), and overall user satisfaction. Process Documentation:

• Candidates are expected to articulate their design process, including how they conduct user research, translate insights into design solutions, and iterate based on feedback.

• Provide examples of how you have established and maintained design system governance and ensured accessibility standards are met across projects.

• Be prepared to discuss how you manage team operating rhythms, facilitate design critiques, and enable efficient delivery within cross-functional teams.

• Demonstrate experience in setting success metrics and baselines for design initiatives and tracking outcomes.

📝 Enhancement Note: The portfolio requirements are heavily geared towards showcasing leadership and impact in complex, enterprise environments. Specific emphasis is placed on data-dense UIs, AI integration, and agentic experiences, reflecting the nature of the ZAIDYN platform. Candidates should be ready to present case studies that not only demonstrate design skill but also strategic thinking and quantifiable results.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a Manager-level UX Design role in Pune, India, with 10+ years of experience and at least 3 years in management, the estimated annual salary range is between ₹2,500,000 and ₹4,500,000 INR. This estimate considers the complexity of enterprise B2B software, the specific skills required (including AI and agentic design), and ZS's positioning as a global consulting and technology firm.

Benefits:

• Comprehensive health insurance (medical, dental, vision) for employees and dependents.

• Retirement savings plan or provident fund contributions.

• Paid time off, including vacation days, sick leave, and public holidays.

• Professional development opportunities, including training, workshops, and conference attendance.

• Potential for performance-based bonuses and incentives.

• Employee assistance programs for mental health and well-being.

• Opportunities for international collaboration and exposure within ZS's global offices. Working Hours:

• Standard full-time working hours are expected, likely around 40 hours per week, with flexibility to accommodate project needs and global team collaboration. The role is based in Pune, India, operating within the local time zone (Asia/Kolkata).

📝 Enhancement Note: The salary range is an estimate based on market research for similar roles in Pune, India, factoring in the experience level and the specialized skills required. ZS is a well-established firm, so benefits are expected to be competitive and comprehensive, aligning with industry standards for senior management positions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Management consulting and technology, with a strong focus on global healthcare and beyond through data, science, technology, and human ingenuity. ZS partners with organizations to solve complex business challenges and accelerate innovation.

Company Size: ZS is a large global firm, with thousands of employees worldwide, indicating a structured corporate environment with established processes and career paths.

Founded: ZS was founded in 1983, signifying a long history and deep expertise in its core markets.

Team Structure:

• The ZAIDYN UX team is diverse and collaborative, with members located in both India and the United States.

• The UX Manager will lead a team of UX designers and Leads, reporting into a higher-level design or product leadership role within the ZAIDYN platform organization.

• This role requires significant cross-functional collaboration with Product Managers, Engineers, Data Scientists, and Customer Success teams. Methodology:

• Data-Driven Decision Making: ZS emphasizes leveraging data and advanced analytics to solve complex problems and drive business impact.

• User-Centered Design: The ZAIDYN UX team is explicitly focused on user-centered strategy, research, and design to support platform products.

• Agile & Iterative Development: While not explicitly stated for UX, it's a common practice in technology product development, especially for enterprise platforms, suggesting an iterative approach to design and delivery.

• Innovation & Technology: A core tenet of ZS is leveraging science, technology, and human ingenuity, with a specific emphasis on AI and digital transformation.

Company Website: https://www.zs.com

📝 Enhancement Note: ZS's focus on management consulting and technology, particularly within healthcare, implies a data-driven, analytical, and results-oriented culture. The global presence suggests a need for strong cross-cultural communication skills. The ZAIDYN platform is a key strategic initiative, so the UX team likely plays a critical role in its success.

📈 Career & Growth Analysis

Operations Career Level: This is a senior management position within UX Design, often referred to as a "Manager" or "Lead" level. It signifies responsibility for a specific product area's UX outcomes, direct management of a team, and a significant contribution to strategic design decisions.

Reporting Structure: The UX Manager will likely report to a Director or VP of Product Design, Head of UX for ZAIDYN, or a similar senior leadership role. They will manage a team of UX Designers and potentially UX Leads.

Operations Impact: The UX Manager's impact is crucial for the success of the ZAIDYN platform by ensuring user adoption, satisfaction, and efficiency. Their work directly influences the platform's market competitiveness, customer retention, and achievement of business objectives through intuitive and effective user experiences.

Growth Opportunities:

• Leadership Advancement: Potential to move into Director-level roles, overseeing larger teams or multiple product areas, or specializing in strategic UX initiatives.

• Specialization: Deepen expertise in areas like AI-driven design, agentic systems, or specific industry domains (healthcare, finance) within the ZS ecosystem.

• Global Mobility: Opportunities to collaborate with or transfer to other ZS offices globally, given the company's international presence.

• Cross-functional Leadership: Transition into broader Product Management or technology leadership roles by leveraging deep understanding of user needs and product strategy.

📝 Enhancement Note: This role offers a clear path for career progression within ZS's large organizational structure. The emphasis on managing a team and driving strategic outcomes provides a solid foundation for moving into more senior leadership positions within UX or product development.

🌐 Work Environment

Office Type: This is an on-site role at ZS's Pune office, located at the World Trade Center, Tower 3, Kharadi. This suggests a modern, professional corporate office environment.

Office Location(s): Pune, Maharashtra, India. This location is a major IT and business hub in India, offering access to talent and resources.

Workspace Context:

• Collaborative Environment: The office is designed to foster collaboration, with potential for shared workspaces, meeting rooms, and informal interaction areas.

• Tools & Technology: Employees will have access to the necessary technology infrastructure, software, and tools required for design and project management, including advanced AI design tools.

• Team Interaction: Opportunities for regular in-person interaction with the immediate UX team, as well as cross-functional colleagues within the Pune office and with remote teams in the US.

Work Schedule: The role is full-time, likely adhering to standard business hours in Pune (Asia/Kolkata time zone). However, given the global nature of the ZAIDYN platform and ZS's operations, some flexibility may be required to accommodate meetings and collaborations with teams in different time zones.

📝 Enhancement Note: The on-site requirement in Pune indicates a preference for in-person collaboration and team cohesion. The World Trade Center location suggests a well-equipped, professional workspace conducive to design and project execution.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or recruiter call to assess basic qualifications, experience, and cultural fit.

• Hiring Manager Interview: In-depth discussion with the hiring manager focusing on leadership experience, team management, strategic thinking, and hands-on UX/UI skills.

• Portfolio Review: Presentation of a curated portfolio to a panel of UX leaders, product managers, and engineers. Expect to walk through 2-3 complex case studies, detailing your role, process, challenges, solutions, and impact.

• Cross-functional Stakeholder Interviews: Meetings with Product, Engineering, and potentially Data Science leads to assess collaboration skills, understanding of technical constraints, and ability to influence across disciplines.

• Final Round / Executive Interview: Discussion with senior leadership to evaluate strategic vision, leadership potential, and overall fit with ZS's culture and goals.

Portfolio Review Tips:

• Focus on Leadership & Impact: Showcase projects where you led design initiatives, managed teams, and drove significant business or user outcomes.

• Structure Your Case Studies: For each project, clearly outline the problem statement, your role and responsibilities, the design process followed (research, ideation, prototyping, testing), key design decisions and rationale, challenges faced, and quantifiable results (e.g., adoption rates, efficiency gains, satisfaction scores).

• Highlight Enterprise & Data-Dense Examples: Prioritize case studies that demonstrate your experience with complex, data-heavy enterprise applications.

• Showcase AI & Agentic Design: Include specific examples of how you've used AI tools in your workflow and designed for agentic systems, explaining the benefits and considerations.

• Demonstrate Collaboration: Explain how you worked with cross-functional teams and stakeholders, managing feedback and aligning on decisions.

Challenge Preparation:

• Be prepared for potential design challenges or scenario-based questions related to complex workflow design, data visualization in enterprise contexts, or managing design trade-offs.

• Practice articulating your design process and rationale clearly and concisely.

• Think about how you would approach improving the user experience of a data-intensive B2B platform, considering AI integration and agentic capabilities.

📝 Enhancement Note: The interview process is designed to thoroughly assess both leadership capabilities and hands-on design expertise. The portfolio review is a critical component, requiring candidates to demonstrate their ability to deliver impactful UX in complex enterprise environments, with a specific focus on data, AI, and agentic systems.

🛠 Tools & Technology Stack

Primary Tools:

• UX/UI Design Software: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, Axure RP, or similar for wireframing, prototyping, and high-fidelity design.

• Prototyping Tools: Figma, InVision, ProtoPie, or similar for creating interactive prototypes.

• User Research Tools: UserTesting.com, Lookback, Maze, Hotjar, or survey tools (SurveyMonkey, Typeform) for gathering user feedback and insights.

• AI Design Tools: Candidates are expected to have advanced proficiency with AI tools that accelerate design workflows, such as those for generating design concepts, automating repetitive tasks, or assisting in content creation. Specific tools may vary, but fluency in leveraging AI for efficiency and quality is key.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (or similar) for understanding user behavior on digital platforms.

• Product Analytics: Tools like Mixpanel, Amplitude, Pendo for in-depth product usage analysis and customer journey mapping.

• Data Visualization: Tableau, Power BI, or similar for creating dashboards and reports to communicate UX impact and insights to stakeholders.

CRM & Automation:

• CRM Systems: Experience with Salesforce, Microsoft Dynamics, or similar CRM platforms is beneficial for understanding the broader sales and customer management ecosystem, especially for B2B products.

• Project Management & Collaboration: Jira, Confluence, Asana, Trello for managing design tasks, tracking progress, and collaborating with engineering and product teams.

• Design System Management: Tools or platforms for managing and distributing design systems (e.g., Zeroheight, Storybook).

📝 Enhancement Note: Proficiency with modern design and prototyping tools is a given, but the emphasis on "advanced use of AI design tools" and "data-dense UI" suggests a need for candidates who can leverage technology to solve complex problems efficiently. Familiarity with analytics tools is crucial for measuring UX impact.

👥 Team Culture & Values

Operations Values:

• Data-Driven Innovation: A strong emphasis on using data and scientific principles to drive innovation and solve complex business challenges.

• Client Impact: A core value is delivering measurable impact and value to clients through strategic consulting and technology solutions.

• Collaboration & Teamwork: Encouraging a collaborative environment where diverse perspectives are valued, and teams work together to achieve common goals.

• Excellence & Quality: Upholding high standards of quality in all aspects of work, from analysis and design to client delivery.

• Continuous Learning: Fostering a culture of continuous learning and development to stay ahead in rapidly evolving fields like AI and data science.

Collaboration Style:

• Cross-functional Integration: Expect a highly collaborative environment where UX designers work closely with product managers, engineers, data scientists, and business consultants.

• Evidence-Based Rationale: Design decisions and recommendations should be grounded in user research, data analysis, and clear, logical reasoning.

• Open Critique & Feedback: A culture of constructive feedback and open critique is essential for continuous improvement of both individuals and the design output.

• Global Teamwork: Requires effective communication and collaboration with colleagues across different geographies and time zones, bridging cultural and logistical differences.

📝 Enhancement Note: ZS's culture appears to be a blend of rigorous consulting practices with a forward-looking approach to technology and data. The emphasis on client impact and collaboration suggests a professional, results-oriented environment where teamwork and data-driven insights are paramount.

⚡ Challenges & Growth Opportunities

Challenges:

• Complexity of Enterprise Data: Designing intuitive user experiences for complex, data-dense B2B platforms requires sophisticated information architecture, data visualization skills, and a deep understanding of user workflows.

• AI Integration & Agentic Design: Navigating the evolving landscape of AI in design, ensuring ethical considerations, user trust, and practical application beyond basic automation. Designing for systems that act autonomously presents unique challenges in transparency and control.

• Cross-functional Alignment: Balancing diverse stakeholder needs (Product, Engineering, Business, Client) and ensuring UX principles are championed effectively within a fast-paced development cycle.

• Global Team Management: Effectively leading and motivating a geographically dispersed team, ensuring consistent design quality and team cohesion across different cultures and time zones.

Learning & Development Opportunities:

• Advanced UX Methodologies: Opportunities to deepen expertise in areas like AI-driven design, agentic systems design, complex data visualization, and behavioral economics.

• Industry Specialization: Gaining in-depth knowledge of the healthcare, life sciences, or other industries ZS serves, understanding their unique challenges and user needs.

• Leadership Development: Access to ZS's leadership training programs, mentorship, and opportunities to hone people management and strategic planning skills.

• Exposure to Cutting-Edge Technology: Working with advanced analytics, AI, and digital transformation initiatives that are core to ZS's offerings.

📝 Enhancement Note: The role presents significant challenges related to the inherent complexity of enterprise software and the cutting edge of AI. Overcoming these challenges offers substantial opportunities for professional growth and specialization within a leading consulting and technology firm.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you led a UX team through a complex product redesign for an enterprise B2B platform. What were the key challenges, your approach, and the measurable outcomes?"

• "How do you balance the needs of various stakeholders (product, engineering, business) when advocating for user experience best practices, especially when faced with technical constraints or tight deadlines?"

• "Discuss your experience with AI in design. Provide a specific example of how you've used AI tools to accelerate design workflows or improve product quality, and what were the implications for user trust and control?"

• "How would you approach designing an 'agentic experience' for a system that needs to act on behalf of a user? What are the critical considerations for transparency, intent, and user control?" Company & Culture Questions:

• "What do you know about ZS and the ZAIDYN platform, and why are you interested in this specific role?"

• "How do you foster a culture of high performance, accountability, and continuous learning within a UX team?"

• "Describe your approach to managing remote or geographically distributed teams and ensuring consistent design quality and collaboration."

• "How do you measure the impact of UX design on business outcomes, such as adoption, retention, and customer satisfaction, for enterprise software?" Portfolio Presentation Strategy:

• Curate Strategically: Select 2-3 projects that best showcase your leadership, experience with complex enterprise/data-dense products, AI/agentic design capabilities, and measurable impact.

• Tell a Story: For each project, clearly articulate the problem, your role, the process, key decisions, challenges, and most importantly, the results and your contribution to them. Use visuals effectively.

• Quantify Impact: Be prepared to present specific metrics and data points that demonstrate the success of your designs.

• Address AI & Agentic Design: Explicitly discuss your experience and approach to AI tools and agentic systems within your case studies.

• Anticipate Questions: Be ready to answer detailed questions about your design choices, trade-offs, and collaborative process.

📝 Enhancement Note: Interview preparation should focus on demonstrating leadership, strategic thinking, and hands-on expertise in complex enterprise UX, with a particular emphasis on data-dense interfaces, AI, and agentic design. Candidates must be able to articulate their process and impact using concrete examples and data.

📌 Application Steps

To apply for this UX Design Manager position:

• Submit your application through the ZS careers portal via the provided link.

• Portfolio Customization: Tailor your resume and portfolio to highlight your experience in enterprise UX, complex data-driven products, AI-assisted design, and people management. Select case studies that best demonstrate your leadership and impact in these areas.

• Resume Optimization: Ensure your resume clearly outlines your 10+ years of UX experience, including at least 3 years in a leadership capacity. Use keywords from the job description such as "enterprise-grade," "data-dense UI," "AI-driven design," "agentic experiences," and "cross-functional collaboration."

• Interview Preparation: Practice articulating your design process, leadership philosophy, and experience with AI and agentic systems. Prepare specific examples for behavioral and situational questions. Rehearse your portfolio presentation to be clear, concise, and impactful.

• Company Research: Thoroughly research ZS, its services, its focus on healthcare and technology, and the ZAIDYN platform. Understand the company's values and culture to articulate your fit during interviews.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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