Learning Design Consultant

📍 Job Overview

Job Title: Learning Design Consultant

Company: Suncorp

Location: Australia (Sydney, Brisbane, Melbourne, Adelaide, Perth CBD considered)

Job Type: Contract (12-month role)

Category: Learning & Development Operations / GTM Enablement

Date Posted: 2026-08-28T02:31:48

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• This role is focused on the design, development, testing, and deployment of high-quality eLearning modules using Lectora for underwriting capability uplift within Commercial Insurance.

• It is a dedicated Lectora eLearning module development role, requiring substantial hands-on experience with the tool.

• The consultant will transform complex technical content into engaging, accessible, and scalable digital learning experiences aligned with the Underwriter of the Future (UoF) program.

• Responsibilities include leveraging Lectora Online to build learning pathways, partnering with subject matter experts, and applying contemporary learning methodologies and adult learning principles.

📝 Enhancement Note: While the title is "Learning Design Consultant," the core responsibilities and explicit requirements for Lectora development position this role firmly within a specialized L&D operations or GTM enablement function, specifically focused on content creation and delivery systems. The emphasis on "underwriting capability" and "Commercial Insurance" indicates a B2B focus within a financial services context.

📈 Primary Responsibilities

• Design, develop, test, publish, and maintain high-quality Lectora-based eLearning modules to support capability uplift and business performance outcomes.

• Build and implement learning pathways for employees to enhance their capabilities within the Underwriter of the Future (UoF) program using Lectora Online.

• Collaborate with technical experts across Commercial Insurance to design effective, efficient, and innovative digital learning experiences aligned with UoF program goals.

• Apply Suncorp's learning methodologies, adult learning principles, and instructional design frameworks (e.g., ADDIE) to create engaging and effective learning solutions.

• Develop clear learning objectives, knowledge checks, assessments, practical learning activities, and evaluation strategies that align with defined learning outcomes.

• Build and maintain productive relationships with key stakeholders to ensure successful project delivery and capability outcomes, meeting project milestones.

• Translate complex technical and product content into learner-centered digital experiences.

📝 Enhancement Note: The responsibilities highlight a strong focus on content lifecycle management within a specific authoring tool (Lectora) and a structured development process (ADDIE). This is typical for operations roles focused on scalable learning delivery.

🎓 Skills & Qualifications

Education: While not explicitly stated, a degree in Instructional Design, Education Technology, Adult Learning, or a related field is highly recommended.

Experience: 5-10 years of progressive experience in instructional design and eLearning development, with a significant portion dedicated to practical application in a corporate environment.

Required Skills:

• Expert proficiency in Lectora (all versions): Demonstrated, hands-on experience independently designing, building, testing, and publishing end-to-end eLearning modules is essential.

• Strong Instructional Design Capability: Proven ability to apply adult learning principles and established design methodologies (e.g., ADDIE).

• Content Transformation: Experience translating complex technical and business content into clear, engaging, and learner-centered digital experiences.

• Stakeholder & SME Collaboration: Proven ability to work effectively with Subject Matter Experts (SMEs) and business stakeholders to design and deliver effective capability solutions.

• Assessment Design: Experience developing assessments, knowledge checks, and learning activities that are aligned with specific learning outcomes.

• Project Delivery Focus: Ability to manage project milestones and contribute to successful project delivery within a program environment.

Preferred Skills:

• Experience with other eLearning authoring tools for comparison or integration.

• Familiarity with Learning Management Systems (LMS) for deployment and tracking.

• Understanding of the insurance industry, particularly commercial underwriting.

• Experience with learning pathway design and curriculum development.

• Knowledge of UX/UI principles in digital learning design.

📝 Enhancement Note: The absolute requirement for Lectora expertise is the most critical qualification. This role is not a generalist instructional designer; it's a specialist developer role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Lectora Project Showcase: A portfolio demonstrating a range of end-to-end eLearning modules developed in Lectora, showcasing complexity, interactivity, and user engagement.

• Process Improvement Case Studies: Examples of how your design process has led to improved learning outcomes, efficiency, or measurable business impact.

• SME Collaboration Examples: Documentation or case studies illustrating successful partnerships with SMEs to extract and structure technical content.

• Assessment & Learning Objective Alignment: Clear examples demonstrating how learning objectives were translated into effective assessments and knowledge checks.

Process Documentation:

• Demonstrate familiarity with structured learning design processes such as ADDIE (Analysis, Design, Development, Implementation, Evaluation).

• Ability to document design decisions, development processes, and testing procedures for quality assurance and future maintenance.

• Experience in applying adult learning principles and translating them into actionable design elements within development workflows.

📝 Enhancement Note: For a role emphasizing specific tool proficiency, the portfolio should heavily feature direct examples of work created in Lectora, rather than just conceptual design work.

💵 Compensation & Benefits

Salary Range: As this is a contract role in Australia, and specific salary is not provided, a competitive hourly or daily rate would be expected, commensurate with the 5-10 years of experience and specialized Lectora expertise. For a senior Learning Design Consultant in major Australian cities (Sydney, Melbourne), rates could range from AUD $600 to $900+ per day, depending on experience and specific project scope.

Benefits:

• Flexible working and hybrid environment: Allows for a balance between remote work and in-office collaboration.

• Contractual role: Offers flexibility and exposure to specific projects.

• Employee discounts: Access to discounts on retail items and Suncorp insurance products.

• Community engagement: Opportunities for payroll giving, donation matching, and paid volunteer leave.

• Professional Development: Ongoing study support and career development programs are available.

• Work-life balance support: Access to a robust employee assistance program.

• Parental Leave: 20 weeks paid parental leave and 4 weeks paid secondary carer parental leave (though as a 12-month contract, eligibility may vary).

• Emergency Leave: Unlimited paid emergency response leave.

Working Hours: Approximately 40 hours per week, with flexibility offered within a hybrid work environment.

📝 Enhancement Note: Salary estimation is based on typical contractor rates in Australia for specialized roles. Benefits for contract roles can differ from permanent positions; clarity on these would be important for candidates.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Insurance). Suncorp is a major Australian financial services group.

Company Size: Large enterprise (Suncorp Group is a significant employer).

Founded: 1902 (Suncorp has a long history in Australia).

Team Structure:

• This role is part of a program focused on uplifting underwriting capability within Commercial Insurance.

• It will involve close collaboration with business stakeholders and subject matter experts (SMEs) within the Commercial Insurance division.

• The role likely sits within a dedicated Learning & Development or Capability Development team that supports various business units.

• Reporting is expected to a Learning Design Manager or Program Manager. Methodology:

• Application of contemporary learning methodologies and digital learning technologies.

• Emphasis on adult learning principles and structured design frameworks like ADDIE.

• Data-driven approach to learning design, focusing on performance outcomes and business impact.

• Collaborative approach to content development, working closely with SMEs and stakeholders.

Company Website: https://www.suncorpgroup.com.au/

📝 Enhancement Note: Suncorp's emphasis on diversity, inclusion, and flexible work suggests a modern corporate culture. The specific program (UoF) indicates a strategic initiative driving the need for this role.

📈 Career & Growth Analysis

Operations Career Level: This is a senior individual contributor role, specifically a specialist consultant. It requires a high degree of autonomy and expertise in a niche skill (Lectora development).

Reporting Structure: The role reports to a program manager or learning design lead, likely within a larger L&D function. Collaboration will be extensive with SMEs and business stakeholders.

Operations Impact: The success of this role directly impacts the capability uplift of underwriters, which in turn supports business performance outcomes within Commercial Insurance and the successful delivery of the Underwriter of the Future program. High-quality, scalable eLearning is crucial for consistent capability development across a large workforce.

Growth Opportunities:

• Specialization Deepening: Further mastery of Lectora and advanced eLearning design techniques.

• Program Exposure: Gaining experience within a large-scale strategic program like UoF.

• Cross-functional Learning: Exposure to different areas of Commercial Insurance and their learning needs.

• Potential for Extension: If the project is successful and well-received, there may be opportunities for contract extension.

• Broader L&D Involvement: Potential to contribute to other L&D initiatives within Suncorp, depending on project needs and individual interest.

📝 Enhancement Note: While a 12-month contract, the role offers deep experience in a specific, in-demand tool within a large organization, which can be a stepping stone to other specialized L&D roles or projects.

🌐 Work Environment

Office Type: Hybrid work environment, with opportunities to work from Suncorp offices in Sydney, Brisbane, Melbourne, Adelaide, or Perth.

Office Location(s): Major Australian CBDs: Sydney, Brisbane, Melbourne, Adelaide, Perth.

Workspace Context:

• A blend of independent work (e-learning development) and collaborative sessions (with SMEs, stakeholders, and potentially other L&D team members).

• Access to Suncorp's corporate infrastructure, including necessary software and potentially shared workspaces.

• The role requires self-discipline and effective time management to work independently and meet deadlines.

Work Schedule: Approximately 40 hours per week, with flexibility offered within the hybrid model. This allows for managing development cycles and project timelines effectively.

📝 Enhancement Note: The hybrid model and location flexibility are key aspects for candidates looking for work-life balance and regional options within Australia.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an HR or recruitment team review of applications and resumes, focusing heavily on Lectora experience.

• Technical Interview: A dedicated interview with a hiring manager or senior L&D professional to assess Lectora proficiency, instructional design skills, and understanding of adult learning principles. This may involve a practical assessment or review of portfolio work.

• Stakeholder/SME Discussion: Potentially an interview involving a key stakeholder or SME to gauge collaboration skills and ability to translate technical concepts.

• Final Interview: May involve a broader discussion about fit with Suncorp's culture and the program's objectives.

Portfolio Review Tips:

• Lectora Focus: Ensure your portfolio prominently features 2-3 of your strongest Lectora projects. Highlight the specific features, interactivity, and design choices made within Lectora.

• Problem/Solution/Outcome: For each project, clearly articulate the learning problem, your design solution (using Lectora), and the resulting outcomes or impact. Quantify where possible.

• Process Walkthrough: Be prepared to walk through your design and development process for a specific Lectora module. Explain your rationale for tool choices, design approaches, and testing methods.

• SME Collaboration: Provide examples of how you've worked with SMEs, including challenges faced and how you overcame them to develop effective content.

• Conciseness: Present your portfolio clearly and concisely. Focus on quality over quantity.

Challenge Preparation:

• Lectora Scenario: Be prepared for a scenario-based question asking how you would approach designing a specific type of eLearning module in Lectora, or how you would solve a common development challenge in Lectora.

• Instructional Design Principles: Review core adult learning principles and how they are applied in practical eLearning design.

• ADDIE Application: Be ready to discuss how you've applied ADDIE or similar frameworks in your projects.

• Content Translation: Practice articulating how you would take a complex piece of technical information and simplify it for a learning audience.

📝 Enhancement Note: The interview process will heavily scrutinize the candidate's ability to perform the core function: developing eLearning in Lectora.

🛠 Tools & Technology Stack

Primary Tools:

• Lectora Online: Essential and non-negotiable. The candidate must be highly proficient.

• Other Authoring Tools (Potential Exposure): While Lectora is primary, familiarity with tools like Articulate Storyline, Adobe Captivate, or similar might be beneficial for broader L&D context, though not explicitly required.

Analytics & Reporting:

• LMS (Learning Management System): Experience deploying and potentially reporting on eLearning modules via an LMS (e.g., Workday, Cornerstone, SuccessFactors) is likely expected, though not detailed as a primary requirement.

• Basic Analytics: Understanding how to interpret basic completion and assessment data from deployed modules.

CRM & Automation: Not directly applicable to this core role, but understanding how learning impacts business outcomes (e.g., sales enablement, customer service improvement) is a plus.

📝 Enhancement Note: The technology stack is heavily skewed towards a single, specialized authoring tool. Proficiency here is paramount.

👥 Team Culture & Values

Operations Values:

• Excellence in Delivery: A commitment to producing high-quality, effective eLearning modules that meet business objectives.

• Collaboration and Partnership: Working effectively with SMEs, stakeholders, and potentially other L&D team members to achieve shared goals.

• Continuous Improvement: Applying learning methodologies to refine design and development processes for better outcomes.

• Adaptability: Ability to work in a fast-paced program environment and adapt to evolving project needs.

• Customer Focus (Internal): Designing learning solutions that are learner-centered and support employee performance.

Collaboration Style:

• Proactive engagement with SMEs to gather and validate content.

• Clear and transparent communication with project managers and stakeholders regarding progress and potential roadblocks.

• A team player mentality, contributing to the overall success of the UoF program and the broader L&D function.

• Openness to feedback and iterative design processes.

📝 Enhancement Note: Suncorp's stated values (diversity, inclusion, passion, connection) should also be considered as underlying cultural drivers.

⚡ Challenges & Growth Opportunities

Challenges:

• Tight Deadlines: The 12-month contract nature and program delivery expectations imply a need to work efficiently and manage time effectively.

• Complex Technical Content: Translating intricate underwriting concepts into simple, engaging learning modules can be challenging.

• Stakeholder Management: Balancing the needs and expectations of various SMEs and business stakeholders.

• Tool Specialization: While Lectora expertise is required, ensuring the content remains engaging and pedagogically sound within the tool's constraints.

• Program Evolution: Adapting to potential changes or updates within the Underwriter of the Future program.

Learning & Development Opportunities:

• Advanced Lectora Techniques: Opportunities to explore and implement more advanced features within Lectora.

• Industry Best Practices: Staying abreast of current trends in digital learning design and adult learning theory.

• Insurance Domain Knowledge: Gaining a deeper understanding of commercial insurance and underwriting processes.

• Program Management Exposure: Learning about the dynamics of large-scale business transformation programs.

📝 Enhancement Note: The challenges are typical for project-based roles, emphasizing the need for strong execution and adaptability.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with Lectora. Walk me through your process for building an end-to-end eLearning module from initial concept to final deployment." (Focus on specific Lectora features and your workflow).

• "How do you approach translating complex technical information into engaging and accessible learning content for a non-expert audience?" (Prepare an example).

• "Describe a time you had to work with a difficult SME or stakeholder. How did you manage the relationship and ensure project success?" (Highlight collaboration and negotiation skills).

• "How do you ensure your learning designs align with adult learning principles and effectively meet learning objectives?" (Discuss your design philosophy and specific techniques).

• "What are the key components of the ADDIE model, and how have you applied it in your past projects?" (Be ready to give concrete examples). Company & Culture Questions:

• "What do you know about Suncorp and our Commercial Insurance business?" (Research Suncorp's mission, values, and recent news).

• "How do you see yourself contributing to the Underwriter of the Future program?" (Connect your skills to the program's goals).

• "Given our hybrid work environment, how do you ensure effective collaboration and productivity?" (Discuss your remote/hybrid work strategies). Portfolio Presentation Strategy:

• Structure: Organize your portfolio by Lectora projects, clearly labeling each with the client/context, your role, and the key features/outcomes.

• Narrative: For each project, tell a story: What was the problem? What was your solution (using Lectora)? What was the result?

• Lectora Demo: Be prepared to share your screen and demonstrate key interactive elements or complex functionalities you built in Lectora.

• Metrics: If possible, include any metrics or feedback on the effectiveness of your modules.

• Conciseness: Focus on 2-3 strong examples that best showcase your Lectora skills and instructional design approach.

📝 Enhancement Note: The interview will heavily focus on practical application and demonstrable skills in Lectora, backed by sound instructional design principles.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Oracle Cloud link.

• Portfolio Customization: Ensure your resume and any accompanying documents clearly highlight your extensive experience with Lectora. If you have a digital portfolio link, ensure it is easily accessible and showcases relevant Lectora projects.

• Resume Optimization: Tailor your resume to emphasize achievements related to eLearning development, instructional design, SME collaboration, and successful project delivery, using keywords from the job description (e.g., Lectora, instructional design, adult learning, ADDIE, capability uplift).

• Interview Preparation: Practice articulating your Lectora development process, your approach to complex content transformation, and your stakeholder management strategies. Prepare to walk through a specific Lectora project in detail.

• Company Research: Understand Suncorp's position in the financial services industry and the strategic importance of the Underwriter of the Future program. Familiarize yourself with their stated values regarding culture and employee development.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.