Learning Content Designer

📍 Job Overview

Job Title: Learning Content Designer

Company: IRIS Software Group

Location: United Kingdom

Job Type: Full-Time

Category: Customer Education / Learning & Development Operations

Date Posted: 2026-09-11

Experience Level: Mid-Level (2-5 years)

Remote Status: Remote Eligible (within the UK)

🚀 Role Summary

• Design and develop engaging, self-paced online learning content for IRIS software products to enhance customer understanding and product adoption.

• Transform complex technical information, customer workflows, and subject matter expertise into structured, accessible learning materials.

• Collaborate closely with Subject Matter Experts (SMEs), product specialists, and cross-functional stakeholders to gather information and validate content accuracy.

• Maintain and update existing learning content to ensure it remains current with product evolutions and evolving customer needs.

• Contribute to the continuous improvement of the IRIS Academy platform by incorporating learner feedback and data analytics into content design strategies.

📝 Enhancement Note: This role is positioned within the Customer Education function, focusing on operationalizing knowledge transfer for a broad customer base. The "operations" aspect lies in the systematic creation, delivery, and maintenance of learning assets that drive product utilization, customer success, and ultimately, customer retention and value realization. The emphasis on scaling learning content to support thousands of users signifies a clear operational objective.

📈 Primary Responsibilities

• Design and build self-paced online courses, learning pathways, and structured learning modules tailored for IRIS software users.

• Develop clear, concise instructional copy, audio/video scripts, and supporting learning materials that simplify complex technical concepts.

• Create visual learning aids such as screenshots, screencasts, and short explanatory videos to enhance comprehension and engagement.

• Develop knowledge checks, quizzes, and assessments to gauge learner understanding and measure content effectiveness.

• Collaborate with Subject Matter Experts (SMEs) and product teams to gather in-depth product knowledge and translate it into user-friendly learning content.

• Manage and prioritize multiple content design projects simultaneously, ensuring timely delivery and adherence to quality standards.

• Analyze learner feedback and usage data to identify areas for content improvement and optimization.

• Contribute to the development and adherence of shared content standards and best practices across the IRIS Academy platform.

• Stay abreast of emerging trends in digital learning design, instructional technology, and AI-assisted content creation to innovate and improve content development workflows.

📝 Enhancement Note: The responsibilities emphasize a blend of creative content development and systematic process management. The need to "transform technical product information, customer workflows and subject matter expertise into structured learning" highlights a core operational function of knowledge synthesis and delivery. The mention of "contributing to shared standards" and "using learner feedback and data to improve content" points towards a commitment to scalable, data-driven operational improvements within the learning platform.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a background in education, instructional design, communications, or a related field is beneficial. Equivalent practical experience in content creation or learning design will be highly valued.

Experience: 2-5 years of demonstrable experience in creating digital learning content, training materials, customer education programs, enablement resources, or technical support documentation.

Required Skills:

• Proven experience in creating digital learning, training, customer education, enablement, instructional, or support content.

• Demonstrated ability to explain software, systems, or technical processes in a clear, simple, and engaging manner.

• Excellent written communication skills with a talent for making complex information easily understandable.

• Experience collaborating with customers, users, or internal subject matter experts to understand needs and translate them into effective content.

• Confidence in asking probing questions, gathering details, and understanding the desired learning outcomes for users.

• Strong organizational skills with the ability to manage multiple content projects concurrently and meet deadlines.

• Meticulous attention to detail and a commitment to accuracy in all created content.

• Proactive, curious mindset for quickly learning new products and technologies.

• Ability to build effective working relationships with stakeholders across various departments.

• Openness to receiving and incorporating feedback to continuously improve work quality. Preferred Skills:

• Experience with authoring tools such as Articulate Rise, Adobe Captivate, or similar e-learning development software.

• Familiarity with video editing and screen recording tools like Camtasia or Adobe Premiere Pro.

• Experience working with or understanding of Learning Management Systems (LMS) for content deployment and tracking.

• Exposure to AI-assisted content creation tools and workflows.

• Background in SaaS customer success, software support, professional services, or implementation roles.

📝 Enhancement Note: The emphasis on "explaining software, systems or technical processes in a simple and engaging way" and the requirement for "strong organization skills and the ability to manage multiple content projects" are critical for an operational role focused on efficient knowledge dissemination. The preference for specific authoring tools and AI assistance indicates a forward-thinking operational approach to content production.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated collection of digital learning content examples showcasing a range of formats (e.g., online courses, video scripts, instructional guides).

• Demonstrations of how complex software features or technical processes were broken down and simplified for a learner audience.

• Examples of content designed for different learning styles and needs, illustrating adaptability in approach.

• Evidence of content that has led to measurable improvements in user understanding, task completion, or product adoption.

• Case studies or project descriptions detailing the process from initial concept and SME collaboration to final content delivery and impact. Process Documentation:

• Showcase of a structured approach to content design, from needs analysis and learning objective definition to content development and quality assurance.

• Examples of workflow design for content creation, including how feedback from SMEs and stakeholders was integrated.

• Documentation of methods used for content updates and maintenance in response to product changes or user feedback.

• Evidence of how data and learner analytics were used to inform content improvements and demonstrate ROI.

📝 Enhancement Note: For a content design role within an operational framework like IRIS Academy, a portfolio is crucial for demonstrating process efficiency and impact. Candidates are expected to articulate their design methodology, showing how they systematically convert raw information into scalable learning assets. The "process documentation" aspect highlights the need for a repeatable and improvable operational workflow.

💵 Compensation & Benefits

Salary Range: Based on UK market data for mid-level Learning Content Designers with 2-5 years of experience, a competitive salary range of £35,000 - £50,000 per annum is estimated. This range accounts for the specified remote eligibility within the UK and the specialized skills required.

Benefits:

• Great Place to Work® Certification: Reflects a commitment to employee well-being and a positive work environment.

• Professional Development: Opportunities for continuous learning and skill enhancement, including training in digital learning design, AI-assisted content creation, and authoring tools.

• Career Growth: Potential for advancement within the IRIS Academy team or other departments as the company expands.

• Well-being Support: Comprehensive programs and initiatives focused on employee health and mental well-being.

• Inclusion Initiatives: A commitment to fostering a diverse and inclusive workplace culture.

• Competitive Pension Scheme: Standard retirement savings provision.

• Generous Annual Leave: Standard holiday entitlement.

Working Hours: Approximately 40 hours per week, with flexibility offered to support work-life balance, especially for remote employees.

📝 Enhancement Note: The salary estimate is based on common benchmarks for mid-level digital learning professionals in the UK. The benefits listed are directly extracted from the company description and further enhanced with typical offerings for roles of this nature, focusing on aspects attractive to operations professionals like development and well-being. The working hours are standard for a full-time role, with an acknowledgment of potential flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software, Technology, Education, Business Services. IRIS Software Group operates at the intersection of these sectors, providing critical software solutions to businesses, schools, and accountancy firms, making it a significant player in the UK's digital transformation landscape.

Company Size: One of the UK's largest privately held software companies, with over 100,000 businesses, schools, and accountancy firms relying on their software. This indicates a large, established, yet growing organization with a substantial customer base and product portfolio.

Founded: While the exact founding date isn't provided, IRIS Software Group has a history that has allowed it to grow into a market leader, suggesting stability and a proven track record in the software industry.

Team Structure:

• The IRIS Academy team is part of a larger organization focused on customer success and product enablement.

• This role likely reports to a Learning Content Manager or Head of Customer Education, within a team of content designers, instructional designers, and potentially multimedia specialists.

• Collaboration is expected with Subject Matter Experts (SMEs) from product development, customer support, and professional services teams. Methodology:

• Data-Driven Content Strategy: Emphasis on using learner feedback and usage data to inform content creation and improvement.

• Agile Content Development: Likely an iterative approach to content creation, allowing for flexibility and responsiveness to product changes and learner needs.

• Standardized Workflows: Development of shared content standards and best practices to ensure consistency and scalability across the IRIS Academy platform.

Company Website: https://www.iris.co.uk/

📝 Enhancement Note: The company context suggests an environment where operational efficiency in customer enablement is highly valued, given the scale of their customer base and product complexity. The "Great Place to Work®" certification implies a culture that supports employee growth and well-being, which is a key factor for long-term operational success in any team.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level Content Designer. It requires a solid foundation of practical experience (2-5 years) in creating digital learning and the ability to work independently on projects. It's a role that contributes directly to the operational efficiency of customer education by scaling knowledge delivery.

Reporting Structure: The Learning Content Designer will likely report to a Learning Content Manager or Head of Customer Education. They will collaborate closely with product teams, SMEs, and potentially other members of the IRIS Academy or Customer Success departments.

Operations Impact: The work of a Learning Content Designer directly impacts operational efficiency by:

• Reducing the burden on customer support by providing self-service learning resources.

• Accelerating customer adoption and time-to-value for IRIS software products.

• Improving customer satisfaction and retention through effective product utilization.

• Enabling partners and internal colleagues to better support customers. Growth Opportunities:

• Specialization: Develop deep expertise in specific IRIS product lines or advanced digital learning techniques (e.g., interactive simulations, AI integration).

• Leadership: Progress to a Senior Learning Content Designer role, mentoring junior team members, or taking on lead roles for larger content initiatives.

• Management: Transition into a Learning Content Manager or Team Lead position, overseeing content strategy and team operations.

• Cross-Functional Moves: Potential to move into roles within Product Marketing, Customer Success Management, or Technical Writing, leveraging acquired product knowledge and communication skills.

📝 Enhancement Note: The growth analysis highlights how a content design role, while creative, is fundamentally operational. It's about building scalable systems for knowledge transfer. The progression paths emphasize opportunities to deepen operational expertise or move into management roles that oversee these knowledge-delivery operations.

🌐 Work Environment

Office Type: The role is advertised as "Remote OK" within the United Kingdom, suggesting a hybrid or fully remote work arrangement is possible. This offers flexibility, allowing individuals to work from a home office or a co-working space.

Office Location(s): While specific office locations are not detailed, IRIS Software Group is a UK-based company. The "United Kingdom" location implies that remote workers will need to be based within the UK, likely to align with operational and tax requirements.

Workspace Context:

• Remote Collaboration: Expect to utilize digital collaboration tools (e.g., Slack, Microsoft Teams, Zoom) for communication and team meetings.

• Digital Tool Stack: Access to a range of digital learning authoring tools, project management software, and potentially AI-assisted content creation platforms.

• Cross-functional Interaction: Regular engagement with remote and potentially on-site colleagues from product, engineering, customer support, and sales teams.

Work Schedule: Standard full-time working hours (approximately 40 hours per week) are expected. While remote work offers flexibility, maintaining consistent availability for team collaboration and project deadlines is crucial for operational effectiveness.

📝 Enhancement Note: The remote aspect of this role is a key operational consideration, emphasizing the need for strong self-management and digital communication skills. The "Workspace Context" focuses on the tools and collaborative methods essential for remote operations in a content-focused team.

📄 Application & Portfolio Review Process

Interview Process:

• Application Review: Initial screening of CVs and portfolios for relevant experience and skills.

• Initial Call: A conversation with Talent Acquisition to discuss your background, interest in the role, and basic fit.

• Skills Assessment: This is likely to involve a practical exercise, such as a case study, a content design challenge, or a portfolio review session where you'll walk through your work.

• Final Interview: Meet with the hiring team (likely including the hiring manager and possibly a senior team member) to delve deeper into your experience, problem-solving abilities, and cultural fit. This stage may include a role-play or a detailed discussion about your approach to content creation.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your ability to create clear, engaging digital learning content for software or technical subjects.

• Highlight Process: For each project, be prepared to discuss your design process: needs analysis, audience considerations, SME collaboration, content structure, and how you measured success or incorporated feedback.

• Showcase Simplification: Focus on examples where you successfully translated complex information into easily digestible learning modules, explaining your approach.

• Quantify Impact: If possible, provide metrics or qualitative feedback that demonstrate the effectiveness of your content (e.g., improved task completion rates, reduced support tickets, positive learner feedback).

• Tailor to IRIS: If possible, consider how your examples align with the types of products IRIS offers and the challenges their customers might face.

Challenge Preparation:

• Understand the Audience: Be ready to discuss how you identify and cater to different learner personas and their specific needs.

• Problem-Solving Scenarios: Prepare to discuss how you would approach creating learning content for a new, complex software feature or a common customer pain point.

• Stakeholder Management: Think about how you would manage conflicting feedback from SMEs or prioritize requests from different departments.

• Content Updates: Consider how you would approach updating existing content when a product undergoes significant changes.

📝 Enhancement Note: This section provides concrete advice for navigating the application process, with a strong emphasis on portfolio presentation and demonstrating operational proficiency in content creation. The "Skills Assessment" stage is crucial for operations roles, often involving practical demonstrations of process application.

🛠 Tools & Technology Stack

Primary Tools:

• Authoring Tools: Proficiency with e-learning authoring software such as Articulate Rise, Articulate Storyline, Adobe Captivate, or similar platforms for building interactive online courses.

• Screen Recording & Video Editing: Experience with tools like Camtasia, Adobe Premiere Pro, or Final Cut Pro for creating screencasts, tutorials, and explanatory videos.

• Content Management Systems (CMS) / Learning Management Systems (LMS): Familiarity with platforms for deploying, managing, and tracking learning content (specific IRIS LMS not mentioned, but general understanding is key).

Analytics & Reporting:

• Ability to interpret learner feedback and basic usage data from LMS platforms to identify content effectiveness and areas for improvement.

• Understanding of how to use data to inform content design decisions and demonstrate the impact of learning initiatives. CRM & Automation:

• While not directly a CRM role, an understanding of how learning content supports CRM-driven customer success initiatives or sales enablement can be beneficial.

• Awareness of automation tools in content creation or delivery workflows, including potential use of AI-assisted tools.

📝 Enhancement Note: Highlighting proficiency in specific authoring and multimedia tools is critical, as these are the operational instruments for content creation. The mention of AI-assisted tools indicates a forward-looking operational approach, suggesting the company is exploring efficiency gains through technology.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong commitment to understanding and meeting the learning needs of IRIS customers, ensuring they derive maximum value from the software.

• Clarity & Simplicity: A dedication to making complex technical information accessible and easy to understand through clear, concise content design.

• Accuracy & Quality: A rigorous approach to ensuring all learning content is factually correct, up-to-date, and professionally presented.

• Efficiency & Scalability: An operational mindset focused on creating content that can be efficiently produced, maintained, and delivered to a large audience.

• Collaboration & Feedback: A willingness to work closely with colleagues and stakeholders, and to actively seek and incorporate feedback for continuous improvement.

Collaboration Style:

• Cross-functional Partnership: Regularly partnering with product experts, customer success managers, and support teams to gather requirements and ensure content aligns with business objectives.

• Iterative Design: A collaborative process involving feedback loops with SMEs and potential reviewers to refine content before final release.

• Knowledge Sharing: A culture of sharing best practices and insights within the IRIS Academy team to foster collective growth and maintain high content standards.

📝 Enhancement Note: The values and collaboration style are framed through an operational lens, emphasizing consistency, efficiency, and customer impact – key drivers for operational teams. The focus on "clarity & simplicity" and "accuracy & quality" speaks to the core operational mandate of effective knowledge transfer.

⚡ Challenges & Growth Opportunities

Challenges:

• Rapid Product Evolution: Keeping pace with frequent updates and new features across a diverse software portfolio to ensure learning content remains current.

• Complexity of Software: Translating highly technical and intricate software functionalities into easily understandable learning modules for a varied user base.

• Balancing Stakeholder Needs: Managing input and priorities from multiple departments (Product, Sales, Support) to create cohesive and effective learning experiences.

• Measuring Impact: Quantifying the direct impact of learning content on customer success metrics and ROI, which can be challenging in an educational context.

Learning & Development Opportunities:

• Advanced Instructional Design: Opportunities to deepen expertise in adult learning theories, user experience (UX) for learning, and advanced e-learning design techniques.

• Technology Adoption: Exposure to and training on new content creation tools, including AI-assisted platforms, video production software, and potentially VR/AR learning applications.

• Product Mastery: Gaining in-depth knowledge of IRIS's extensive software suite, becoming a subject matter expert in specific product areas.

• Career Progression: Pathways to senior content design roles, team leadership, or specialized areas within customer education and enablement.

📝 Enhancement Note: Identifying potential challenges helps candidates prepare for the realities of the role and demonstrates an understanding of the operational demands. The growth opportunities are framed to show how this role serves as a stepping stone for further development within the operations and education technology space.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for taking a complex software feature and turning it into a clear, step-by-step online learning module. What are the key stages, and how do you ensure accuracy and user comprehension?" (Focus on your operational workflow, SME collaboration, and simplification techniques.)

• "How do you prioritize content requests when you have multiple stakeholders with competing deadlines? How do you manage expectations?" (Demonstrate your project management and stakeholder communication skills.)

• "Imagine a scenario where learner feedback indicates confusion about a specific part of a course you designed. How would you investigate the issue, and what steps would you take to revise the content?" (Showcase your problem-solving and iterative improvement approach.) Company & Culture Questions:

• "What interests you about IRIS Software Group and our mission to help businesses work smarter through software?" (Research IRIS's products and customer base; connect your role to their business goals.)

• "How do you ensure your learning content is inclusive and accessible to a diverse range of users?" (Discuss your understanding of accessibility standards and inclusive design principles.)

• "What are your thoughts on using AI to enhance content creation, and how might you see it applied in a role like this?" (Show curiosity and a forward-thinking approach to operational efficiency.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each portfolio piece, clearly state the project goal, your role, the challenges, your solution (the content), and the outcome or impact.

• Focus on Process: Be prepared to walk through your design process, highlighting how you collaborated with SMEs and translated technical information.

• Demonstrate Simplification: Use examples where you've successfully made complex topics easy to grasp. Explain why your approach was effective.

• Showcase Adaptability: If you have examples of content for different formats (video, text, interactive modules), highlight your versatility.

• Be Ready for Questions: Anticipate questions about your tool proficiency, your approach to feedback, and how you measure the success of your learning materials.

📝 Enhancement Note: This section provides actionable interview preparation advice, focusing on demonstrating operational competence, strategic thinking, and a customer-centric approach, all critical for roles in revenue and sales operations.

📌 Application Steps

To apply for this Learning Content Designer position:

• Submit your application through the provided link on Ashby.

• Curate Your Portfolio: Select 3-5 of your most impactful digital learning projects, focusing on those that demonstrate your ability to simplify complex software and engage learners. Be ready to articulate your design process and the outcomes achieved.

• Optimize Your Resume: Ensure your resume clearly highlights experience in digital learning design, instructional design, technical communication, software training, and any experience with authoring tools or customer education platforms. Use keywords from the job description.

• Prepare Your Narrative: Practice explaining your portfolio projects and how your skills align with IRIS's mission. Be ready to discuss your approach to stakeholder management and content development workflows.

• Research IRIS Software Group: Understand their product offerings, target markets, and company values. Consider how your role in customer education contributes to their overall business success and operational efficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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