Lead UX/UI Designer - CLM

📍 Job Overview

Job Title: Lead UX/UI Designer - CLM

Company: Delta Capita

Location: London, England, United Kingdom

Job Type: FULL_TIME

Category: UX/UI Design, Product Design

Date Posted: September 16, 2026

Experience Level: 5-10 years

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end design of complex, multi-stakeholder digital products, ensuring seamless user experiences from initial discovery to final UI specifications.

• Develop and refine interactive prototypes using Sketch to validate concepts, test user flows, and achieve stakeholder alignment prior to development.

• Drive strategic alignment across teams and features by facilitating impactful design and product workshops.

• Maintain and enhance the company's design system, expanding the component library and design standards for consistent, accessible, and reusable solutions.

• Mentor and guide junior designers, providing direction, conducting critique sessions, and supporting their professional development within the design team.

📝 Enhancement Note: This role is a fixed-term contract for 12 months, covering maternity leave, which suggests a need for a candidate who can quickly integrate, take ownership, and deliver without extensive onboarding. The "CLM" designation likely refers to Contract Lifecycle Management or a similar complex business process within financial services, implying a need for understanding intricate workflows and data management.

📈 Primary Responsibilities

• Take full design accountability for one or more product workstreams, managing the entire design lifecycle from initial problem definition and user research to detailed wireframes, interactive prototypes, and final UI specifications.

• Produce high-fidelity, interactive prototypes in Sketch to effectively test user flows, validate design concepts with target users, and gain buy-in from product managers, engineers, and senior stakeholders.

• Design and facilitate collaborative workshops with cross-functional teams (product, engineering, business) to drive strategic alignment, gather requirements, and co-create solutions for complex product challenges.

• Actively contribute to the evolution and maintenance of the design system by extending the component library, updating style guides, and ensuring adherence to established design standards for consistency, accessibility, and reusability across all digital products.

• Provide direct mentorship and leadership to junior designers, including setting design direction, conducting thorough work reviews, facilitating critique sessions, and supporting their day-to-day professional growth and skill development.

• Foster strong partnerships with product managers to refine product requirements and user stories, and collaborate closely with engineering teams to ensure accurate implementation of designs and feasibility within technical constraints.

• Manage design priorities, break down large-scale problems into manageable, shippable increments, and maintain project momentum in a fast-paced, agile development environment.

• Ensure all designs meet WCAG 2.2 AA accessibility standards and internal quality benchmarks before handover to development, promoting inclusive design practices.

📝 Enhancement Note: The emphasis on "delivering at pace" and "shipping in short cycles" indicates a strong preference for candidates comfortable with agile methodologies and rapid iteration, particularly within the context of financial services where regulatory compliance and speed to market are critical.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a strong portfolio and demonstrable experience in UX/UI design are paramount. A degree in Design, Human-Computer Interaction, or a related field would be beneficial but is not a strict requirement.

Experience: 5-10 years of progressive experience in UX/UI design, with a significant portion in a lead or senior capacity, demonstrating ownership of complex, large-scale digital products. Experience in mentoring or line-managing junior designers is essential.

Required Skills:

• Advanced proficiency in Sketch, including mastery of symbols, libraries, and shared styles for efficient design system management and collaboration.

• Strong prototyping abilities, capable of rapidly transforming rough concepts into testable interactive prototypes to validate user flows and gather feedback.

• Proven experience in mentoring, coaching, or line-managing junior designers, including providing constructive feedback and guiding design decisions.

• Demonstrated success in collaborating effectively with product managers, engineers, business stakeholders, and clients to translate complex requirements into intuitive user interfaces.

• Experience delivering high-quality design solutions at pace within an agile development environment.

• Excellent communication and presentation skills, with the ability to articulate and defend design decisions clearly and persuasively to both design and non-design audiences.

• Wireframing and user flow mapping expertise to clearly define information architecture and user journeys.

• Deep understanding and practical application of accessibility standards, specifically WCAG 2.2 AA.

• Product design leadership with a focus on end-to-end ownership from discovery to final UI. Preferred Skills:

• Previous experience designing for the fintech, banking, or other regulated financial services environments, understanding industry-specific compliance and user needs.

• Familiarity with other design and prototyping tools beyond Sketch.

• Exposure to designing enterprise or B2B products with complex interfaces and intricate workflows.

• Experience directly conducting user research and usability testing to inform design decisions.

📝 Enhancement Note: The "nice to have" skills, particularly experience in fintech/banking and B2B products, strongly suggest that the company is looking for someone who can hit the ground running with minimal ramp-up time, understanding the nuances of complex financial systems and enterprise-level user needs.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing ownership of complex, large-scale digital products from concept to completion, demonstrating end-to-end design accountability.

• Case studies that highlight problem-solving methodologies, user-centered design processes, and how design decisions addressed specific business or user needs.

• Examples of prototyping skills, illustrating the ability to create interactive prototypes for user testing and stakeholder validation.

• Evidence of design system contributions, demonstrating the ability to maintain and evolve component libraries and design standards for consistency and reusability.

• Examples of work done within an agile environment, showcasing iterative design processes and rapid delivery.

• Demonstrations of accessibility considerations and how WCAG standards were integrated into the design process. Process Documentation:

• Ability to document design processes and decisions, explaining the rationale behind choices and their impact on user experience and business objectives.

• Clear articulation of how user research and feedback were incorporated into the design and iteration cycles.

• Documentation of collaboration with product and engineering, detailing the handoff process and ensuring design fidelity in implementation.

📝 Enhancement Note: For a lead role, the portfolio should not just showcase finished work but also the candidate's strategic thinking, process, and leadership capabilities. The emphasis on complex, multi-stakeholder products suggests a need for case studies that detail navigation of intricate requirements and diverse user groups.

💵 Compensation & Benefits

Salary Range: For a Lead UX/UI Designer with 5-10 years of experience in London, a competitive salary range is estimated between £70,000 - £95,000 per annum, depending on the candidate's specific experience, portfolio, and negotiation. This estimate is based on industry benchmarks for senior design roles in London's financial services sector, considering the fixed-term nature of the contract.

Benefits:

• Fixed-term contract position offering a defined period of employment.

• Hybrid working model, providing flexibility with a balance between office presence and remote work.

• Opportunity to work within the financial services industry, specifically in a fintech-focused environment.

• Contribution to the development of complex, multi-stakeholder products with significant client impact.

• Access to a design system and component library for efficient and consistent design work.

• Opportunity to lead and mentor junior designers, developing leadership and management skills.

• Potential for professional development through exposure to enterprise-level product design and agile methodologies.

Working Hours: The role is full-time, typically around 40 hours per week, with a hybrid arrangement allowing for a blend of office and remote work. Specific daily hours may be flexible, subject to team coordination and project needs.

📝 Enhancement Note: As this is a fixed-term contract (12 months), benefits like long-term pension contributions or stock options might not be standard. The salary estimate reflects London market rates for a lead-level design role, acknowledging the specialized nature of financial services design and the seniority required for a leadership position.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services Technology, Managed Services, Consulting. Delta Capita operates within the complex and regulated financial services sector, providing technology-based mutualized services. This implies a culture that values precision, compliance, and innovation within established frameworks.

Company Size: Delta Capita is part of the Prytek Group, suggesting it is a significant entity within its niche, likely with a structured organizational hierarchy and established processes, but potentially retaining aspects of a more agile, growth-oriented company culture.

Founded: While the founding date isn't explicitly stated, Delta Capita's mission to "reinvent the financial services value chain" suggests a forward-thinking approach, balancing established financial sector needs with a drive for technological advancement.

Team Structure:

• The design team likely consists of a mix of senior and junior designers, with this role at the lead level overseeing others.

• Reporting is expected to be to a Head of Design, Product Director, or a senior stakeholder responsible for product development.

• Cross-functional collaboration is a key aspect, with designers working daily alongside product managers and engineering teams to deliver products. Methodology:

• Data-driven design: Emphasis on using user research, feedback, and analytics to inform design decisions and iterate on products.

• Agile development: Projects are likely managed using agile methodologies, requiring rapid iteration, flexibility, and close collaboration with development teams.

• Process optimization: Delta Capita's mission focuses on providing "mutualized services" and reinventing value chains, suggesting a strong emphasis on process efficiency and effectiveness in their product design.

Company Website: https://www.deltacapita.com/

📝 Enhancement Note: The company's focus on reinventing financial services value chains suggests a culture that encourages innovation and efficiency. For a designer, this means opportunities to influence product strategy and contribute to process improvements, rather than just executing visual designs.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Lead UX/UI Designer. It signifies a senior individual contributor role with leadership responsibilities, bridging the gap between individual design execution and team management. The scope includes owning complex projects end-to-end and providing direction to junior team members.

Reporting Structure: The Lead UX/UI Designer will likely report to a Head of Design, Director of Product, or a similar senior management position within the product or technology division. They will, in turn, provide guidance and oversight to junior designers within the team.

Operations Impact: The impact of this role is directly tied to the user experience and usability of Delta Capita's product offerings, particularly within the CLM (likely Contract Lifecycle Management) domain. High-quality UX/UI design is crucial for client adoption, operational efficiency, and client satisfaction in the financial services sector, directly influencing revenue generation and client retention.

Growth Opportunities:

• Leadership Development: Opportunity to hone leadership and mentoring skills by managing junior designers, potentially paving the way for a formal management or Head of Design role in the future.

• Specialization: Deepen expertise in designing for complex enterprise/B2B financial services products, a highly valuable niche.

• Strategic Influence: Contribute to the evolution of Delta Capita's design system and product strategy, gaining broader business acumen.

• Skill Expansion: Potential to gain exposure to user research methodologies and usability testing, if not already a core strength.

📝 Enhancement Note: While this is a fixed-term role, the "lead" designation and mentoring responsibilities offer significant growth potential for individuals looking to advance their careers in design leadership, even if the contract duration is limited.

🌐 Work Environment

Office Type: The role is based in London and described as "hybrid," indicating a blend of in-office and remote work. The "regular presence in our London office" suggests that the office environment is central to collaboration and team cohesion.

Office Location(s): London, England, United Kingdom. Specific details about the office building or amenities are not provided, but it's implied to be a professional corporate environment suitable for client-facing work and team collaboration.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on workshops suggest a workplace that encourages interaction and shared problem-solving among design, product, and engineering teams.

• Tools and Technology: Access to industry-standard design tools like Sketch, along with the company's design system, will be integral to the workspace.

• Team Interaction: Regular opportunities for face-to-face interaction with colleagues in the London office will facilitate team building and knowledge sharing.

Work Schedule: The role is full-time (approximately 40 hours per week) with a hybrid arrangement. While core hours may exist for team synchronization, there's likely flexibility to manage personal schedules, provided project deliverables and collaboration needs are met.

📝 Enhancement Note: The hybrid nature of the role is typical for many modern design positions, offering a balance of focused individual work and collaborative team engagement. The expectation of "regular presence" suggests that team synergy and in-person brainstorming are valued by Delta Capita.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess suitability against the essential and preferred qualifications.

• Portfolio Presentation & Discussion: An opportunity to present your portfolio, focusing on complex projects, your design process, leadership experience, and how you've driven outcomes. Expect to discuss specific case studies in detail.

• Skills-Based Interview: Questions focused on your technical proficiency with tools like Sketch, your approach to prototyping, design systems, and accessibility standards. You may be asked to walk through your process for a specific project.

• Team/Stakeholder Interviews: Meetings with product managers, engineers, and potentially other designers to assess collaboration style, communication skills, and cultural fit.

• Leadership/Mentoring Discussion: Questions specifically addressing your experience in mentoring junior designers, setting direction, and managing team dynamics.

• Final Interview: Potentially with a senior leader to discuss overall fit, strategic thinking, and alignment with Delta Capita's mission.

Portfolio Review Tips:

• Highlight Ownership & Impact: Clearly articulate your role and ownership in complex projects. Quantify the impact of your design decisions where possible (e.g., improved conversion rates, reduced support tickets, increased user satisfaction).

• Showcase Process, Not Just Pixels: Detail your design methodology, from discovery and research to iteration and final delivery. Explain why you made certain decisions.

• Demonstrate Leadership: Include examples of how you've guided other designers, facilitated workshops, or contributed to the design system's growth.

• Focus on Relevant Experience: Prioritize projects that align with enterprise/B2B products, complex workflows, or financial services if you have them.

• Accessibility First: Ensure your portfolio explicitly addresses how you incorporate accessibility (WCAG 2.2 AA) into your designs.

• Prepare for Live Prototyping/Critique: Be ready to discuss your prototyping techniques and potentially participate in a brief design critique exercise.

Challenge Preparation:

• Expect a design challenge or a detailed case study discussion that requires you to apply your problem-solving skills to a relevant scenario.

• Prepare to articulate your design strategy, justify your decisions, and explain how you would approach the problem given the constraints of an agile, financial services environment.

• Practice presenting your work concisely and persuasively, anticipating questions about trade-offs, technical feasibility, and stakeholder management.

📝 Enhancement Note: Given the fixed-term nature and the "lead" aspect, expect the interview process to be thorough, focusing on both technical design skills and leadership capabilities. The company will be looking for someone who can quickly integrate and contribute effectively from day one.

🛠 Tools & Technology Stack

Primary Tools:

• Sketch: This is explicitly mentioned as a required tool for advanced working knowledge, including symbols, libraries, and shared styles. It will be the primary tool for wireframing, prototyping, and UI design.

• Prototyping Tools (within Sketch or external): The ability to create interactive prototypes quickly is essential for testing flows and validating concepts.

• Design System Tools: Familiarity with managing and extending component libraries and style guides within Sketch or a similar ecosystem.

Analytics & Reporting:

• While not explicitly stated, a good lead designer would be expected to utilize or collaborate on the use of analytics tools (e.g., Google Analytics, Amplitude, Mixpanel) to understand user behavior and inform design iterations.

• Reporting on design performance and impact might involve collaboration with product managers or analysts. CRM & Automation:

• Not directly applicable to the core design role, but understanding how designs integrate into broader CRM or workflow automation systems could be beneficial, especially in a B2B/enterprise context.

📝 Enhancement Note: The heavy emphasis on Sketch suggests that proficiency in this specific tool is non-negotiable. The company likely relies on a well-established design system built within Sketch, making contributions and adherence to it critical.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A strong commitment to understanding and serving user needs through thoughtful design, ensuring intuitive and efficient experiences.

• Collaboration: Valuing close partnerships with product management, engineering, and business stakeholders to achieve shared goals and deliver cohesive products.

• Quality & Accessibility: Upholding high standards for design execution, ensuring products are not only functional but also accessible to all users (WCAG 2.2 AA).

• Pace & Iteration: Embracing agile methodologies to deliver value quickly, iterate based on feedback, and adapt to changing requirements.

• Innovation within Constraints: Encouraging creative solutions within the regulated financial services landscape, focusing on efficiency and value creation.

Collaboration Style:

• Cross-functional Integration: Designers are expected to be embedded within product and engineering teams, working collaboratively on a day-to-day basis.

• Workshop Facilitation: Actively leading and participating in workshops to drive alignment and strategic decision-making.

• Constructive Feedback Culture: Fostering an environment where critique sessions are productive, leading to improved design outcomes and professional growth for team members.

• Knowledge Sharing: Encouraging the sharing of best practices, design patterns, and insights within the design team and across departments.

📝 Enhancement Note: The company's mission to "reinvent the financial services value chain" implies a culture that values innovation and efficiency. For a designer, this means opportunities to influence product strategy and contribute to process improvements, rather than just executing visual designs.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Financial Workflows: Designing for intricate systems like CLM in a regulated industry requires deep understanding and careful consideration of compliance, security, and diverse user roles.

• Balancing Pace with Quality: Delivering high-quality, accessible designs rapidly within an agile framework can be demanding, requiring efficient processes and strong prioritization skills.

• Stakeholder Management: Effectively managing the expectations and needs of multiple stakeholders (product, engineering, business, potentially clients) on complex projects.

• Mentoring Junior Designers: Providing effective guidance, constructive feedback, and setting direction for junior team members while also managing personal design responsibilities.

Learning & Development Opportunities:

• Deep Dive into Fintech Design: Gaining specialized expertise in the nuances of financial services product design, including regulatory considerations and enterprise-level user needs.

• Leadership Skill Enhancement: Developing and refining leadership, mentoring, and team management capabilities through direct experience.

• Design System Contribution: Playing a key role in evolving and expanding a critical company asset, the design system.

• Agile Process Mastery: Strengthening skills in rapid iteration, continuous feedback loops, and collaborative development within an agile environment.

📝 Enhancement Note: The challenges presented are typical for senior design roles in complex industries. The growth opportunities are geared towards expanding specialized domain knowledge and leadership experience, making this a valuable role for career progression.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex, multi-stakeholder digital product you led the design for end-to-end. What were the key challenges, and how did you approach them?" (Focus on your process, decision-making, and outcomes.)

• "How do you ensure design consistency and reusability across large projects and teams? Can you give an example of your involvement with a design system?" (Highlight your experience with design systems, components, and standards.)

• "Walk me through a situation where you had to balance delivering design work at pace with maintaining high standards of quality and accessibility." (Prepare to discuss your prioritization, agile workflow, and how you ensure WCAG compliance.)

• "How do you approach mentoring junior designers? Describe a time you provided feedback that significantly improved a junior designer's work." (Focus on your leadership style, communication, and developmental approach.) Company & Culture Questions:

• "Why are you interested in Delta Capita and this specific role, particularly given it's a fixed-term contract?" (Research Delta Capita's mission and express enthusiasm for contributing to their work in financial services technology.)

• "How do you collaborate with product managers and engineers? Describe your ideal working relationship with these teams." (Emphasize your partnership approach and understanding of their roles.)

• "What are your thoughts on designing for regulated industries like financial services?" (Show awareness of compliance, security, and user trust considerations.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role/responsibilities, your process (research, ideation, design, testing), the solutions you implemented, and the impact/results.

• Emphasize Leadership: Point out instances where you guided decisions, mentored others, or influenced strategy.

• Showcase Technical Skills: Be ready to discuss your proficiency with Sketch, prototyping techniques, and how you leverage design system components.

• Highlight Accessibility: Dedicate specific points to how you incorporated WCAG 2.2 AA standards into your designs.

• Engage Your Audience: Be prepared for questions and encourage discussion. Tailor your presentation to what you believe will resonate most with the interviewers based on your research.

📝 Enhancement Note: The interview process will likely assess both your tactical design skills and your strategic leadership capabilities, with a strong emphasis on your ability to integrate into a fast-paced, collaborative, and regulated environment.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided on the Delta Capita careers page.

• Customize Your Resume: Tailor your resume to highlight experience in UX/UI design, leadership, Sketch proficiency, agile environments, and any relevant financial services or B2B product experience. Use keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your end-to-end ownership of complex digital products, leadership in design, and experience with design systems and accessibility. Ensure your portfolio is easily navigable and clearly articulates your process and impact.

• Prepare Your Presentation: Practice presenting your portfolio case studies, focusing on clear storytelling, quantifiable results, and your strategic decision-making process. Be ready to discuss your approach to mentoring and collaboration.

• Research Delta Capita: Understand their mission, services, and the financial services industry context. Familiarize yourself with their website and any public-facing products or case studies to inform your interview responses.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.