Lead UX Designer / Designerka

📍 Job Overview

Job Title: Lead UX Designer

Company: Bank Pekao

Location: Warsaw, Poland

Job Type: Full-Time

Category: UX/Product Design (GTM Operations adjacent)

Date Posted: September 11, 2026

Experience Level: Senior / Lead

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end design process for complex digital products within one of Poland's largest banks, ensuring alignment with user needs and business objectives.

• Drive the development of innovative UX solutions by integrating design, business, and technological perspectives.

• Foster a collaborative environment by mentoring junior designers and leading design workshops to enhance organizational design capabilities.

• Utilize data-driven methodologies, including qualitative and quantitative user research, to inform design decisions and optimize user experiences.

• Contribute to the strategic growth of digital products by participating in key transformation initiatives and developing robust Design Systems.

📝 Enhancement Note: While this role is primarily in UX Design, its focus on leading complex product development, collaborating with business stakeholders, and driving digital transformation initiatives places it adjacent to GTM and Revenue Operations functions by enabling better customer acquisition and retention through superior digital product experiences. The emphasis on data-driven decision-making and process leadership is highly relevant to operations professionals.

📈 Primary Responsibilities

• Product Design Leadership: Spearhead the design and development of key digital products, ensuring high-quality user experiences that meet both user needs and strategic business goals.

• Process Coordination: Lead and coordinate the entire UX design process for complex digital products, from ideation and research to prototyping and final implementation.

• Cross-functional Collaboration: Actively collaborate with Product Owners, business stakeholders, analysts, and development teams to ensure seamless integration of design solutions.

• User-Centric Solutions: Design intuitive and effective solutions that directly address user pain points and contribute to achieving defined business objectives and Key Performance Indicators (KPIs).

• UX Research & Data Integration: Plan, conduct, and leverage UX research (qualitative and quantitative) and analytical data to inform design decisions and validate product direction.

• Design System & Standards: Support the development and maintenance of design standards and contribute to the evolution of the organization's Design System for consistency and scalability.

• Workshop Facilitation: Lead design thinking workshops, discovery sessions, and brainstorming activities to foster innovation and align stakeholders on product vision.

• Mentorship & Expertise: Serve as a UX expert and mentor for other designers within the organization, guiding their professional development and promoting best practices.

• Accessibility Compliance: Ensure all designed solutions adhere to digital accessibility standards, specifically WCAG guidelines, to serve a broad user base.

• Stakeholder Communication: Effectively communicate design concepts, rationale, and outcomes to various levels of the organization, from individual contributors to senior leadership.

📝 Enhancement Note: The responsibilities highlight a strong need for project management, strategic thinking, and cross-functional leadership, which are core competencies in operations roles. The emphasis on data-driven decision-making and process optimization aligns directly with the objectives of Revenue and Sales Operations.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field is often preferred for foundational understanding.

Experience: Minimum of 7 years of professional experience in digital product design, with a proven track record of leading complex, large-scale projects.

Required Skills:

• UX Design Expertise: Comprehensive understanding of user-centered design principles and methodologies.

• Process Methodologies: Deep knowledge and practical application of Design Thinking and the Double Diamond process.

• Prototyping & Wireframing: Proficiency in creating detailed wireframes, interactive prototypes, and user flows.

• User Research: Experience planning and conducting various forms of user research (e.g., interviews, usability testing, surveys) and synthesizing findings.

• Data Analysis: Ability to interpret qualitative and quantitative data to drive design decisions.

• Accessibility Standards: Strong understanding and practical application of WCAG (Web Content Accessibility Guidelines).

• Design Tools: Fluency in industry-standard design software, specifically Figma, and collaborative tools like FigJam or Miro.

• Stakeholder Management: Proven ability to effectively communicate and collaborate with diverse stakeholders across different organizational levels.

• Team Collaboration: Experience working closely with Product Owners, business analysts, and development teams.

Preferred Skills:

• Financial Sector Experience: Prior experience working within the financial services or banking industry.

• Design System Development: Experience in creating, maintaining, or contributing to a Design System.

• Mentorship Experience: Demonstrated experience in mentoring and guiding other designers.

• Agile/Scrum Experience: Familiarity with Agile development methodologies and their impact on the design process.

• Information Architecture: Strong understanding of information architecture principles.

📝 Enhancement Note: The requirement for 7+ years of experience and leadership responsibilities suggests a senior-level role where strategic thinking and process ownership are paramount. The emphasis on data analysis and cross-functional collaboration mirrors the demands of advanced operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: Showcase 3-5 in-depth case studies demonstrating end-to-end UX design processes for complex digital products. Each case study should clearly articulate the problem, your role, the design process, key decisions, challenges, and measurable outcomes.

• Process Demonstration: Illustrate your understanding and application of Design Thinking and Double Diamond methodologies within your case studies, highlighting how you moved from discovery to delivery.

• System Integration: Provide examples of how your designs integrated with existing systems or contributed to the development of new ones, showing an understanding of technical constraints and possibilities.

• Metrics & Impact: Quantify the impact of your design solutions wherever possible. This could include improvements in user engagement, conversion rates, task completion times, or reduction in support tickets, demonstrating ROI.

Process Documentation:

• Workflow Design: Present examples of well-documented user flows, journey maps, and information architecture that guided your design process.

• Prototyping & Iteration: Include examples of prototypes at various fidelities and explain how iterative testing and feedback shaped the final design.

• Research Synthesis: Demonstrate how you synthesized user research findings into actionable design insights and strategies.

📝 Enhancement Note: A strong portfolio is critical for UX roles. For operations professionals, this translates to demonstrating a "portfolio" of process improvements, system implementations, or revenue-generating initiatives. The emphasis on data and measurable outcomes is a direct parallel.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for Lead UX Designers with 7+ years of experience in Warsaw, Poland, the estimated salary range would be between 18,000 PLN and 26,000 PLN gross per month. This range can vary based on the candidate's specific experience, negotiation skills, and the exact scope of responsibilities within Bank Pekao's compensation structure.

Benefits:

• Employment Contract: Standard Polish employment contract (umowa o pracę), providing full legal protections and benefits.

• Hybrid Work Model: Flexibility to work from home and in the office, promoting work-life balance.

• Real Impact: Opportunity to influence products used by millions of customers, offering significant job satisfaction.

• Large UX Team: Collaboration with one of the largest UX teams in Poland, fostering a rich learning and networking environment.

• Strategic Initiatives: Involvement in key digital transformation projects, offering exposure to high-impact strategic work.

• Modern Tools: Access to up-to-date work tools and technology to facilitate efficient and effective design processes.

• Benefit Package: Comprehensive package including health insurance, sports cards, and other employee perks typical for a large financial institution.

Working Hours: Standard full-time working hours are expected, likely around 40 hours per week. The hybrid model offers flexibility in scheduling, but core hours for team collaboration and meetings will apply.

📝 Enhancement Note: The salary estimation is based on market data for senior UX roles in Warsaw, considering the financial sector's typical compensation structure and the specified experience level. The benefits listed are directly from the job description, with added context relevant to operations professionals seeking stability and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / Banking. Bank Pekao operates within a highly regulated and competitive sector, emphasizing security, customer trust, innovation, and digital transformation. This context means design decisions must balance user experience with strict compliance and security requirements.

Company Size: Bank Pekao is one of the largest banks in Poland, indicating a large, established organization with potentially complex hierarchies, robust processes, and significant resources. This scale offers opportunities for broad impact and exposure to diverse projects.

Founded: Bank Pekao has a long history, founded in 1929. This heritage suggests a strong market presence, established brand reputation, and a culture that balances tradition with the need for modern digital evolution.

Team Structure:

• UX Team: You will be joining one of the largest UX teams in Poland, implying a structured department with specialized roles (e.g., UX Researchers, UI Designers, UX Writers) and potentially multiple sub-teams focusing on different product areas.

• Reporting: As a Lead UX Designer, you will likely report to a Head of UX, Design Director, or a senior product management leader. You will also be responsible for mentoring and guiding other designers within your product area or the broader team.

• Collaboration: This role emphasizes close collaboration with Product Owners, business analysts, developers, and other business stakeholders. This cross-functional interaction is crucial for translating business needs into effective user experiences and driving digital initiatives.

Methodology:

• Data-Driven Design: The role explicitly mentions using qualitative and quantitative data to inform decisions, indicating a preference for evidence-based design rather than solely intuition.

• Agile & Lean UX: While not explicitly stated, the collaboration with development teams and focus on iterative design suggests an Agile or Lean UX approach is likely employed.

• Design Thinking & Double Diamond: These frameworks are core to the role, ensuring a structured approach to problem-solving, from understanding the problem space to delivering tested solutions.

Company Website: https://www.pekao.com.pl/

📝 Enhancement Note: Understanding Bank Pekao's position as a large, established financial institution is key. Operations professionals will find resonance in the emphasis on process, data, and cross-functional collaboration, as well as the need to navigate complex organizational structures and regulatory environments.

📈 Career & Growth Analysis

Operations Career Level: This role represents a Senior/Lead level position within the Design discipline. For operations professionals, this is analogous to a Senior Operations Analyst, Operations Manager, or a specialized Lead role within Sales or Revenue Operations, focusing on strategic execution, process ownership, and team mentorship. The scope involves not just execution but also strategic input and leadership.

Reporting Structure: As a Lead UX Designer, you will likely report to a senior manager within the design or product organization. You will also be expected to mentor and guide junior designers, influencing their work and professional development. This dual reporting/mentoring dynamic is common in lead roles across disciplines.

Operations Impact: While this role is in UX Design, its impact is directly tied to customer acquisition, retention, and satisfaction through digital channels. Well-designed products lead to higher conversion rates, improved customer loyalty, and reduced operational costs (e.g., fewer support inquiries). This aligns directly with the goals of Revenue Operations and Sales Operations in driving business growth and efficiency.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Head of UX, Design Director, or a similar senior leadership role, managing larger teams and influencing broader product strategy.

• Specialization: Opportunity to deepen expertise in specific areas like design systems, accessibility, or user research methodologies.

• Cross-Disciplinary Learning: Exposure to strategic business initiatives and digital transformation projects can provide valuable insights for a career in operations, particularly in areas focused on customer experience and process optimization.

• Mentorship: Developing leadership skills through mentoring junior designers, which is transferable to managing operations teams.

📝 Enhancement Note: The career path for a Lead UX Designer emphasizes strategic influence, leadership, and specialized expertise. This provides a valuable perspective for operations candidates looking at roles that require similar levels of strategic thinking and team development.

🌐 Work Environment

Office Type: The role is designated as Hybrid, meaning a blend of remote work and in-office presence. This suggests a modern work environment that balances flexibility with the need for in-person collaboration.

Office Location(s): The primary office location is ul. Żubra 1, Warsaw, Poland (postal code 01-066). This indicates a physical workspace where team meetings, workshops, and collaborative sessions will likely take place.

Workspace Context:

• Collaborative Space: The office environment likely includes collaborative zones, meeting rooms, and potentially dedicated design spaces to facilitate teamwork and brainstorming sessions.

• Tools & Technology: As a Lead UX Designer, you can expect access to modern design software (Figma, etc.), collaboration tools (Miro, FigJam), and the necessary hardware to perform your duties effectively.

• Team Interaction: While hybrid, there will be regular opportunities to interact with your UX team, product managers, developers, and other business stakeholders, fostering a dynamic and communicative work atmosphere.

Work Schedule: The standard working hours are expected to be around 40 hours per week. The hybrid nature allows for some flexibility in daily scheduling, but attendance for key meetings and collaborative sessions is important.

📝 Enhancement Note: The hybrid work model is a significant aspect for work-life balance. For operations roles, this flexibility, combined with a collaborative office environment, can enhance productivity and team cohesion, especially when dealing with complex projects requiring frequent communication.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your CV and portfolio to assess experience, skills, and alignment with the role requirements.

• Portfolio Presentation & Discussion: An in-depth session where you present selected case studies from your portfolio, explaining your process, rationale, and impact. Be prepared to discuss your approach to user research, problem-solving, and collaboration.

• Technical/Skills Assessment: This may involve a design challenge (e.g., a hypothetical problem to solve, a critique of an existing design) or a discussion around specific UX methodologies, tools, and accessibility standards.

• Behavioral & Cultural Fit: Interviews focused on your leadership style, mentoring capabilities, collaboration approach, and how you handle challenges and feedback. Questions will assess your fit with Bank Pekao's culture and team dynamics.

• Final Interview: Likely with senior leadership to discuss strategic alignment, long-term vision, and final approval.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest, most relevant case studies. Prioritize projects that demonstrate leadership, complex problem-solving, and significant impact.

• Tell a Story: Structure each case study as a narrative: the challenge, your role and approach, the process (research, ideation, prototyping, testing), key decisions and rationale, the outcome (quantified impact), and lessons learned.

• Highlight Process: Clearly articulate how you arrived at your solutions. Showcase your understanding of Design Thinking, Double Diamond, and data-driven decision-making.

• Quantify Impact: Wherever possible, use metrics to demonstrate the success of your designs (e.g., improved conversion rates, increased user satisfaction scores, reduced task completion time).

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, trade-offs made, and how you handled stakeholder feedback or technical constraints.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully grasp the business goals and user needs presented.

• Think Aloud: During a live challenge or interview discussion, articulate your thought process clearly. Explain your assumptions and how you would approach research and ideation.

• Focus on Process, Not Just Polish: For a design challenge, demonstrating a sound problem-solving process is often more important than delivering a pixel-perfect UI.

• Accessibility & Data: Keep accessibility standards (WCAG) and data-driven decision-making in mind as you approach any problem.

📝 Enhancement Note: The interview process emphasizes a strong portfolio and the ability to articulate a strategic, data-informed design process. This is highly transferable to operations roles where demonstrating strategic thinking, process improvement, and quantifiable results is crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Mastery is expected.

• FigJam / Miro: Crucial for collaborative ideation, brainstorming, workflow mapping, and workshop facilitation.

• Prototyping Tools: While Figma offers robust prototyping, familiarity with other tools might be beneficial depending on project needs.

• User Research Platforms: Experience with tools for usability testing, surveys, and analytics (e.g., UserTesting.com, SurveyMonkey, Hotjar, Google Analytics).

Analytics & Reporting:

• Web Analytics: Proficiency in using tools like Google Analytics to understand user behavior on digital platforms.

• Data Visualization: Ability to interpret and present data effectively, potentially using tools like Tableau or Power BI, though direct experience might not be required for UX.

• Performance Metrics: Understanding of key UX metrics (e.g., SUS, NPS, Task Success Rate, Conversion Rates).

CRM & Automation:

• While not a primary focus for UX, understanding how designs integrate with CRM systems (like Salesforce, Microsoft Dynamics) or marketing automation platforms can be beneficial for understanding the broader business context.

📝 Enhancement Note: Proficiency in Figma and collaborative tools is non-negotiable. For operations roles, the emphasis on analytics, data interpretation, and understanding how user behavior impacts business metrics (like conversion rates) is directly relevant.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user in all design decisions, ensuring products are intuitive, accessible, and valuable.

• Collaboration: A strong belief in teamwork and cross-functional partnerships, fostering open communication and shared ownership of product success.

• Data-Driven Decision Making: A commitment to using research and analytics to inform design choices, validate hypotheses, and measure impact.

• Continuous Improvement: An ethos of iterative design, learning from feedback, and constantly seeking ways to enhance user experiences and product effectiveness.

• Innovation: A drive to explore new ideas, challenge the status quo, and leverage design to create novel solutions that meet evolving user and business needs.

Collaboration Style:

• Partnership: Working as a close partner with Product Owners, business teams, and developers to co-create solutions.

• Facilitation: Leading workshops and discussions to bring diverse perspectives together and drive consensus.

• Feedback Culture: Openness to giving and receiving constructive feedback to improve designs and processes.

• Knowledge Sharing: Actively sharing insights, best practices, and learnings within the UX team and with broader project teams.

📝 Enhancement Note: The values highlight a proactive, collaborative, and data-informed approach, which are hallmarks of successful operations teams. The emphasis on continuous improvement and user-centricity directly supports business growth objectives.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Navigating the inherent tension between ideal user experiences and the technical, regulatory, and business limitations within a large financial institution.

• Driving Adoption of Best Practices: Championing UX best practices and Design System adoption across diverse teams and stakeholders who may have varying levels of design maturity.

• Managing Complex Projects: Leading design efforts for large-scale, multi-faceted digital products with numerous dependencies and stakeholders.

• Adapting to Evolving Technology: Staying current with the rapid pace of technological advancements and evolving user expectations in the digital space.

Learning & Development Opportunities:

• Advanced UX Techniques: Opportunities to deepen expertise in areas like service design, interaction design, or specialized research methods.

• Leadership Development: Formal and informal training in management, mentorship, and strategic leadership.

• Industry Exposure: Participation in conferences, webinars, and workshops focused on UX, product management, and digital transformation in the financial sector.

• Cross-Functional Projects: Involvement in strategic digital transformation initiatives, providing exposure to broader business operations and strategy.

📝 Enhancement Note: The challenges are typical for senior roles in established companies, requiring strong problem-solving and influencing skills. The growth opportunities focus on leadership and strategic contribution, mirroring career progression in operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you led the design for. What was the business objective, your approach, and the measurable outcome?" (Focus on strategic alignment, process, and impact.)

• "How do you balance user needs with business goals and technical limitations, especially in a regulated industry like banking?" (Prepare examples of trade-offs and negotiation.)

• "Walk us through your process for conducting user research and how you translate findings into actionable design decisions." (Emphasize data-driven methodology.)

• "How would you mentor a junior designer who is struggling with a particular design challenge or stakeholder feedback?" (Showcase leadership and support skills.) Company & Culture Questions:

• "What interests you about working at Bank Pekao and specifically in our UX team?" (Research the bank's digital initiatives and market position.)

• "How do you approach collaboration with Product Owners and development teams? Describe a time you had a disagreement and how you resolved it." (Highlight teamwork and conflict resolution.)

• "How do you ensure accessibility is integrated into your design process?" (Demonstrate understanding of WCAG and inclusive design.)

• "What are your thoughts on Design Systems, and how have you contributed to or utilized them in the past?" (Showcase experience with scalable design solutions.) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, challenges, solutions, and quantifiable results.

• Emphasize "Why": Be ready to explain the rationale behind your design decisions at every step.

• Show, Don't Just Tell: Use visuals (wireframes, prototypes, research data) to support your explanations.

• Be Concise: Respect the interviewer's time; aim for clarity and impact without excessive detail.

• Prepare for Questions: Anticipate follow-up questions about trade-offs, alternative solutions, and lessons learned.

📝 Enhancement Note: Preparing for these types of questions requires demonstrating strategic thinking, process mastery, and a deep understanding of user-centricity, all of which are highly valued in operations leadership roles.

📌 Application Steps

To apply for this Lead UX Designer position:

• Submit your application through the provided link on the Bank Pekao careers portal.

• Portfolio Customization: Curate your portfolio to highlight 2-3 of your most impactful projects that demonstrate leadership, complex problem-solving, and experience with Design Thinking or Double Diamond methodologies. Ensure these projects align with the requirements of a large financial institution.

• Resume Optimization: Tailor your resume to emphasize your 7+ years of experience, leadership responsibilities, proficiency in Figma/FigJam/Miro, and experience with user research, prototyping, and accessibility (WCAG). Quantify achievements where possible.

• Interview Preparation: Practice presenting your portfolio case studies, focusing on articulating your process, rationale, and the measurable impact of your work. Prepare specific examples for behavioral questions related to collaboration, mentorship, and problem-solving.

• Company Research: Thoroughly research Bank Pekao's current digital offerings, recent news, and any stated digital transformation goals. Understand their position in the Polish banking sector and the potential challenges and opportunities for UX design within this context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.