Lead, UX Design

📍 Job Overview

Job Title: Lead, UX Design

Company: ResMed

Location: San Diego, CA, United States

Job Type: Full-Time

Category: User Experience (UX) Design / Product Design

Date Posted: May 26, 2026

Experience Level: 8+ Years

Remote Status: On-site

🚀 Role Summary

• Lead the strategic vision and execution of user-centered digital experiences, with a primary focus on the myAir consumer-facing application.

• Drive the development of Experience Principles to ensure consistency across ResMed's digital product ecosystem.

• Own and manage the Digital Experience pipeline, spearheading initiatives that advance the company's ideal user experience state.

• Foster strong cross-functional partnerships with Product Management, Engineering, Industrial Design, Marketing, and Experience Insights teams to deliver cohesive and impactful solutions.

• Mentor and coach other UX designers, elevating the overall design craft and confidence within the team.

📝 Enhancement Note: This role is positioned as a leadership influence role, not direct people management, focusing on design strategy, mentorship, and cross-functional leadership within the UX domain, specifically for consumer-facing digital health products.

📈 Primary Responsibilities

• Develop, lead, and champion an ambitious, user-centered experience strategy that redefines digital healthcare experiences for consumers.

• Create guiding Experience Principles to ensure a consistent and cohesive user experience across ResMed's diverse digital solution ecosystem.

• Own the Digital Experience pipeline, initiating and managing projects that move the company closer to its target user experience state.

• Lead UX design efforts across multiple product teams, acting as a strong advocate for user needs and inspiring innovative, user-centric solutions.

• Collaborate closely with Product Management, Engineering, and supporting teams (Industrial Design, Marketing, Experience Insights) to ensure seamless integration and cohesive end-to-end experiences.

• Map out long-term experience ambitions and develop clear implementation strategies to achieve them.

• Proactively anticipate evolving user behaviors and changes in the digital solution landscape to inform and direct future experience development.

• Facilitate alignment and secure buy-in from cross-functional teams, coordinating efforts to effectively implement the design strategy.

• Conduct and lead discovery workshops, design sprints, and ideation sessions to foster clarity, drive alignment, and generate innovative solutions.

• Manage prioritization of design initiatives, interdependencies, and potential conflicts or trade-offs to ensure efficient project execution.

• Create essential design artifacts, including journey maps, wireframes, prototypes, and user flows, to effectively communicate design concepts and solutions.

• Rapidly iterate on design concepts based on user research findings, usability testing feedback, and technical constraints.

• Contribute to and maintain ResMed's global design system, promoting design best practices and consistency across the organization.

• Support and actively participate in user research and usability testing activities, translating insights into actionable design improvements.

• Mentor and coach other UX designers, fostering their professional growth in design craft, technical skills, and confidence.

📝 Enhancement Note: The responsibilities highlight a strategic and leadership-oriented UX role, emphasizing influence, cross-functional collaboration, and the end-to-end ownership of user experience strategy and execution, particularly within the context of digital health solutions.

🎓 Skills & Qualifications

Education:

• Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), Cognitive Science, Psychology, or a related field.

Experience:

• A minimum of 8 years of dedicated UX design experience, with a proven track record of success in fast-paced, agile development environments.

• Experience in planning and leading user research initiatives is highly advantageous.

• Familiarity with lean experimentation, innovation methods, and agile methodologies is preferred.

• Previous exposure to the healthcare or medical device industry is a strong plus.

Required Skills:

• Portfolio: A robust portfolio is essential, showcasing a strong understanding of user-centered design methods and a range of design artifacts (e.g., wireframes, prototypes, journey maps, user flows).

• Design Expertise: Deep knowledge of user-centered design principles, interaction design, and information architecture.

• Tools Proficiency: Fluency with modern design and prototyping tools (e.g., Figma, Sketch, Adobe Creative Suite, InVision).

• Collaboration: Proven ability to collaborate effectively across cross-functional teams (Product Management, Engineering, Marketing).

• Communication: Excellent verbal and written communication, facilitation, and storytelling skills, with the ability to inspire and influence both peers and senior stakeholders.

• Problem-Solving: Demonstrated success in delivering intuitive, delightful, and research-informed products.

• Adaptability: Ability to balance multiple projects and priorities in a dynamic, collaborative setting.

• Mentorship: Capacity to mentor and coach other designers, fostering growth in craft and confidence.

Preferred Skills:

• Experience planning and leading user research.

• Familiarity with lean experimentation and innovation methods.

• Background in healthcare or medical devices.

• Exposure to AI/ML-powered product experiences.

📝 Enhancement Note: The experience requirement of 8+ years, combined with the emphasis on leadership, strategic thinking, and mentorship, indicates this is a senior-level or lead position within the UX design function, requiring a high degree of autonomy and influence.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A comprehensive portfolio featuring detailed case studies that illustrate your design process from problem definition to final solution. Each case study should clearly articulate the user problem, your approach, the design decisions made, and the measurable impact of your work.

• Artifact Variety: Showcase a diverse range of design artifacts, including user journey maps, wireframes (low to high fidelity), interactive prototypes, user flows, and personas, demonstrating your proficiency across the UX design spectrum.

• User-Centricity: Evidence of a strong user-centered design methodology, including how user research, feedback, and usability testing informed your design decisions and iterations.

• Impact & Metrics: Quantifiable results and metrics demonstrating the success of your designs. This could include improvements in user engagement, task completion rates, satisfaction scores, or business KPIs.

• System Thinking: Examples of contributions to or understanding of design systems, ensuring consistency and scalability in your design solutions.

Process Documentation:

• Workflow Design: Ability to map and document complex user workflows, identifying pain points and opportunities for optimization.

• Design Process: Clearly articulate your personal design process, including how you approach problem-solving, ideation, iteration, and collaboration with technical and product teams.

• Research Integration: Demonstrate how you integrate user research findings and usability testing results into your design process and documentation.

• Cross-functional Alignment: Examples of how you've documented and communicated design strategies and decisions to cross-functional stakeholders to ensure alignment and buy-in.

📝 Enhancement Note: For a Lead UX Designer role, the portfolio is critical. It needs to demonstrate not just design skill, but strategic thinking, leadership potential, and the ability to drive impact at a product ecosystem level, evidenced through strong case studies and measurable outcomes.

💵 Compensation & Benefits

Salary Range: $171,000 - $257,000 USD per year.

📝 Enhancement Note: The provided salary range of $171,000 - $257,000 USD is based on the information provided in the job description. This range is competitive for a Lead UX Designer role in San Diego, CA, considering the experience level (8+ years) and the industry (healthcare technology). Factors such as the candidate's specific qualifications, the final scope of responsibilities, and internal equity will influence the exact compensation.

Benefits:

• Health & Wellness: Comprehensive medical, vision, and dental insurance.

• Insurance: Life insurance, Accidental Death & Dismemberment (AD&D) insurance, short-term and long-term disability insurance.

• Specialized Care: Sleep care management.

• Financial Savings: Health Savings Account (HSA), Flexible Spending Account (FSA).

• Commuting: Commuter benefits.

• Retirement: 401(k) plan.

• Equity: Employee Stock Purchase Plan (ESPP).

• Support: Employee Assistance Program (EAP).

• Education: Tuition assistance.

• Time Off: Fifteen days of Paid Time Off (PTO) accrued in the first year, 11 paid holidays, and 3 floating days.

• Family Support: 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave.

Working Hours:

• Standard full-time work week, typically 40 hours per week.

• The role is on-site, implying a structured office-based schedule, though flexibility may be available depending on team norms and project needs.

📝 Enhancement Note: The benefits package is robust, covering a wide range of health, financial, and personal support, which is typical for a large, established technology company like ResMed. The inclusion of specific caregiver leave and tuition assistance highlights a commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Medical Devices. ResMed is a global leader in developing digital health solutions that help people sleep, breathe, and live healthier lives. The company focuses on connected care, utilizing technology to monitor and manage chronic conditions, particularly sleep apnea and other respiratory issues.

Company Size: Large Enterprise (Likely 5,000+ employees, based on typical scale for companies offering such comprehensive benefits and global presence). This size suggests structured processes, established career paths, and significant resources for R&D and employee development.

Founded: ResMed was founded in 1989. This long history indicates stability, deep industry expertise, and a proven ability to adapt and innovate within the evolving healthcare landscape.

Team Structure:

• Customer Experience Team: This role sits within the Customer Experience team, which is described as a diverse group of designers, researchers, behavioral scientists, content strategists, and writers.

• Collaborative Environment: The team emphasizes collaboration with Product Management, Engineering, Industrial Design, Marketing, and Experience Insights to create seamless, human-centered experiences.

• Reporting: While not explicitly stated, a Lead UX Designer typically reports to a Director or VP of Design/UX/Product, often overseeing a portfolio of products or a specific product line. This is an influence role, not direct people management.

Methodology:

• User-Centricity: The core methodology is deeply rooted in understanding people and building solutions that genuinely serve them, emphasizing design thinking and empathy.

• Agile Development: The team operates within fast-paced, agile environments, requiring iterative design processes and close collaboration with development teams.

• Data-Informed Design: The role involves leveraging user research, usability testing, and potentially behavioral insights to inform design direction and validate solutions.

Company Website: https://www.resmed.com/

📝 Enhancement Note: ResMed's focus on improving lives with every breath and its established presence in the digital health sector provide a strong mission-driven context for a UX designer. The company culture appears to value innovation, collaboration, and a deep understanding of user needs.

📈 Career & Growth Analysis

Operations Career Level: This role is at the "Lead" level, signifying a senior individual contributor with significant design expertise and strategic influence. It's a step beyond a standard UX Designer, requiring the ability to guide strategy, mentor others, and drive cross-functional alignment, without direct people management responsibilities. This level is crucial for operationalizing design excellence across multiple product initiatives.

Reporting Structure: The Lead UX Designer will likely report to a Director or VP of Design or Product Experience. They will work closely with Product Managers and Engineering Leads on specific product teams. While not a direct management role, the "Lead" title implies mentorship and guidance responsibilities for other UX designers working on related projects.

Operations Impact: The UX design team's impact is directly tied to improving the lives of millions of users globally through more intuitive, engaging, and effective digital health solutions. Success in this role means enhancing user adherence to therapy (like myAir for sleep apnea), improving patient outcomes, and driving user satisfaction and loyalty, which indirectly supports ResMed's business objectives and market leadership.

Growth Opportunities:

• Design Leadership: Potential to grow into a formal management role (e.g., Design Manager, Director of UX) if people management is desired, or deepen strategic influence as a Principal UX Designer or Head of Experience for a product area.

• Specialization: Opportunity to deepen expertise in specific areas like digital health, AI-driven experiences, or advanced user research methodologies.

• Cross-functional Advancement: Develop strong product strategy and business acumen through close collaboration with Product Management and other business units, potentially leading to roles in Product Strategy or Program Management.

• Mentorship Development: Refine leadership and coaching skills, becoming a key mentor and advocate for design excellence within the organization.

📝 Enhancement Note: The "Lead" title signifies a critical juncture in a UX career, offering a blend of deep individual contribution and emergent leadership. Growth opportunities are geared towards both specialized design expertise and broader strategic influence within the product development lifecycle.

🌐 Work Environment

Office Type: On-site. The role is based in San Diego, CA, at a corporate facility. This implies a traditional office setting designed for in-person collaboration.

Office Location(s): San Diego, CA, United States. This location offers a vibrant tech and biotech hub with a strong talent pool. Access to office facilities, amenities, and collaborative spaces is expected.

Workspace Context:

• Collaborative Spaces: The office environment likely includes meeting rooms, huddle spaces, and open areas conducive to brainstorming, design sprints, and cross-functional team discussions.

• Tools & Technology: Access to industry-standard design and prototyping software, collaboration platforms, and potentially specialized hardware or testing environments relevant to medical devices.

• Team Interaction: Frequent interaction with UX designers, researchers, product managers, engineers, and other stakeholders, fostering a dynamic and communicative work atmosphere.

Work Schedule:

• Standard full-time hours (approximately 40 hours per week).

• While on-site, ResMed may offer some degree of flexibility in daily start/end times, provided work is completed and team collaboration needs are met. However, the core expectation is presence in the office for collaborative activities.

📝 Enhancement Note: The on-site requirement suggests a preference for in-person collaboration, which is beneficial for design thinking, workshops, and building strong team cohesion. The San Diego location offers a desirable work environment within a thriving industry.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter or hiring manager will review your application and resume, focusing on alignment with the core requirements and experience level.

• Portfolio Presentation: Expect a dedicated session where you will present your portfolio. This is your opportunity to walk through 2-3 key case studies, explaining your design process, rationale, challenges, and outcomes. Focus on strategic thinking and measurable impact.

• Cross-functional Interviews: Interviews with Product Management, Engineering, and potentially other UX team members. These will assess your collaboration skills, ability to articulate design decisions, and understanding of technical constraints and business goals.

• Leadership/Strategy Interview: A conversation with senior leadership (e.g., Director of UX) to assess your strategic thinking, leadership potential, mentorship capabilities, and alignment with ResMed's vision and values.

• Potential Design Challenge: A take-home assignment or live whiteboarding exercise to evaluate your problem-solving skills, design process, and ability to think on your feet.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your experience with complex problems, user-centered design, strategic thinking, and measurable impact. Prioritize projects relevant to consumer-facing digital products, ideally in healthcare or related fields.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the key decisions you made (and why), the challenges you overcame, and the quantifiable results achieved.

• Highlight Leadership: Emphasize instances where you led design initiatives, mentored junior designers, or influenced cross-functional teams.

• Showcase Process: Clearly illustrate your design process, from research and ideation through to iteration and final delivery. Include key artifacts like journey maps, wireframes, and prototypes.

• Quantify Impact: Wherever possible, use data and metrics to demonstrate the success and business value of your designs.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly understand the problem statement and any constraints. Research ResMed's products (especially myAir) and target users.

• Structure Your Approach: Outline your problem-solving methodology before diving into solutions. Clearly define the problem, your assumptions, and the steps you'll take.

• Focus on Process: Demonstrate your design thinking process, even if you can't complete a full end-to-end solution. Show how you would approach research, ideation, and iteration.

• Articulate Rationale: Be prepared to explain the reasoning behind every design decision. Why did you choose this approach? What trade-offs did you consider?

• Practice Presentation: Rehearse presenting your work concisely and effectively, anticipating questions from interviewers.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also strategic thinking, leadership potential, and collaborative abilities, which are crucial for a Lead UX Designer role focused on influencing strategy and mentoring others.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Proficiency in industry-standard tools such as Figma, Sketch, Adobe XD, or similar. These are essential for creating wireframes, high-fidelity mockups, and interactive prototypes.

• Collaboration Platforms: Tools like Jira, Confluence, Asana, or Trello for project management, task tracking, and cross-functional team communication within agile workflows.

• Design System Management: Experience working with or contributing to design systems, ensuring consistency and scalability across products. This might involve tools like Zeroheight or internal documentation platforms.

Analytics & Reporting:

• Web/App Analytics: Familiarity with tools like Google Analytics, Adobe Analytics, Mixpanel, or Amplitude to understand user behavior, track key metrics, and inform design decisions.

• User Feedback Platforms: Experience with tools for collecting and analyzing user feedback, such as surveys (SurveyMonkey, Typeform), in-app feedback widgets, or user interview platforms.

• Data Visualization: Ability to interpret data visualizations and potentially use tools like Tableau or Power BI to understand user trends and performance metrics.

CRM & Automation:

• While not directly CRM-focused, an understanding of how user data is managed within systems like CRMs (e.g., Salesforce) can be beneficial for appreciating the broader customer journey and data flow that UX design impacts.

• Familiarity with A/B testing platforms (e.g., Optimizely, VWO) is a plus for validating design hypotheses and optimizing user experiences based on performance data.

📝 Enhancement Note: The technology stack emphasizes modern UX design tools, agile project management, and data analytics for informed decision-making. Proficiency in these tools is critical for executing the responsibilities of a Lead UX Designer in a digital product environment.

👥 Team Culture & Values

Operations Values:

• Human-Centered: A deep commitment to understanding and serving user needs, ensuring empathy drives all design decisions and product development.

• Innovation: Encouraging fresh ideas, pushing boundaries, and actively seeking new ways to improve lives through technology.

• Collaboration: Fostering strong partnerships across disciplines (Product, Engineering, Marketing, etc.) to create cohesive and impactful solutions.

• Excellence: Striving for high quality in design, execution, and user experience, with a focus on delivering lovable and effective products.

• Impact-Driven: Focusing on creating solutions that have a tangible, positive impact on users' health and well-being.

Collaboration Style:

• Cross-functional Integration: The team actively collaborates with Product Management, Engineering, and other departments to ensure a unified approach to product development and user experience.

• Iterative Feedback: A culture that embraces constructive feedback loops, with regular reviews and discussions to refine designs and strategies.

• Knowledge Sharing: Encouraging the sharing of insights, best practices, and learnings across the design team and with wider stakeholders to elevate collective expertise.

• Design Advocacy: Champions for design thinking and user-centered principles, educating and influencing stakeholders across the organization.

📝 Enhancement Note: ResMed's culture appears to be mission-driven, user-focused, and collaborative, with a strong emphasis on innovation and delivering high-impact solutions in the healthcare space. This environment is ideal for designers who are passionate about making a difference.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business/Technical Constraints: A common challenge in UX design, particularly in a regulated industry like healthcare, is finding the optimal balance between delivering ideal user experiences and adhering to technical feasibility, business objectives, and regulatory requirements.

• Driving Strategic Alignment Across Diverse Teams: Influencing and aligning multiple product teams, engineering disciplines, and stakeholders around a unified user experience strategy requires strong communication, negotiation, and leadership skills.

• Navigating a Complex Digital Health Landscape: Staying ahead of evolving user expectations, technological advancements (like AI/ML), and the competitive landscape in digital health requires continuous learning and strategic foresight.

• Scaling Design Systems and Principles: Ensuring consistent application of design principles and the effective utilization of design systems across a growing portfolio of digital products can be challenging.

Learning & Development Opportunities:

• Deepening Healthcare UX Expertise: Opportunities to become a subject matter expert in digital health, user behavior in chronic condition management, and the unique challenges of designing for patient adherence and therapeutic outcomes.

• Advanced Design Methodologies: Exposure to and application of cutting-edge design thinking, lean experimentation, AI/ML integration in product design, and advanced user research techniques.

• Leadership and Mentorship: Developing skills in strategic leadership, cross-functional influence, and coaching/mentoring junior designers, preparing for future leadership roles.

• Industry Engagement: Potential to attend industry conferences, workshops, and pursue certifications related to UX design, healthcare technology, or product strategy.

📝 Enhancement Note: The role presents opportunities to tackle complex, impactful challenges within the digital health sector, fostering significant professional growth through specialized learning and leadership development.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you developed an ambitious user-centered experience strategy. What was your process, and what was the impact?" (Preparation: Focus on your strategic thinking, ability to define a vision, and how you translated it into actionable steps and measurable results. Use a STAR method response, highlighting your role in a specific initiative.)

• "How do you ensure consistency in user experience across multiple product teams and platforms? Discuss your experience with design systems and establishing Experience Principles." (Preparation: Detail your approach to creating and maintaining design systems, advocating for their adoption, and how you establish guiding principles that foster consistency while allowing for team autonomy.)

Company & Culture Questions:

• "Why are you interested in ResMed and our mission to improve lives with every breath?" (Preparation: Research ResMed's mission, values, and recent news. Connect your personal values and career aspirations to their goals, emphasizing your desire to create impactful digital health solutions.)

• "How do you approach mentoring and coaching other designers? Describe your philosophy and a time you successfully helped a designer grow their skills." (Preparation: Discuss your approach to mentorship, focusing on constructive feedback, skill development, and fostering confidence. Provide a specific example illustrating your impact.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, the solution, and the results. Use storytelling to engage the interviewers.

• Highlight Strategic Thinking: Emphasize the "why" behind your design decisions, showcasing your understanding of user needs, business goals, and technical feasibility.

• Showcase Collaboration: Illustrate how you worked with cross-functional teams, managed feedback, and facilitated alignment.

• Quantify Outcomes: Present data and metrics clearly to demonstrate the tangible impact of your work. Use charts or visuals if possible.

• Be Prepared for Deep Dives: Anticipate detailed questions about your design choices, the challenges faced, and alternative solutions you considered.

• Practice Your Flow: Rehearse your presentation timing and transitions to ensure a smooth and confident delivery.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, leadership potential, strong collaborative skills, and a deep understanding of user-centered design principles within the context of digital health. Quantifiable results and well-articulated case studies are paramount.

📌 Application Steps

To apply for this Lead UX Design position:

• Submit your application through the ResMed careers portal at https://resmed.wd3.myworkdayjobs.com/ResMed_External_Careers/job/San-Diego-CA-United-States/Lead--UX-Design_JR_045137-1.

• Customize Your Resume: Tailor your resume to highlight the 8+ years of UX design experience, specific accomplishments in user-centered design, experience with agile methodologies, and any relevant healthcare industry background. Use keywords from the job description such as "UX Strategy," "Design Systems," "Cross-functional Collaboration," and "Mentorship."

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best demonstrate your strategic thinking, problem-solving abilities, user-centered process, and measurable impact. Ensure your portfolio clearly shows your role, the challenges, your design decisions, and the outcomes.

• Prepare Your Presentation: Rehearse presenting your portfolio case studies, focusing on clear storytelling, strategic rationale, and quantifiable results. Be ready to articulate your design process and how you collaborate with technical and product teams.

• Research ResMed: Familiarize yourself with ResMed's mission, products (especially myAir), company values, and recent news. Understand their position in the digital health market and be prepared to discuss why you are a good fit for their culture and goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.