Lead Service Designer at Public Sector Resourcing

Description & Requirements

</h3> </div> </div> <div class="article__content"> <div class="article__content__view"> <div class="article__content__view__field "> <div class="article__content__view__field__value"> <div><p>On behalf of the MOD, we are looking for a <span class="rec-format">Lead</span> Service Designer<strong> Inside IR35</strong> for a 6 months contract based hybrid London.</p><p><br></p><p>SC Clearance is an essential requirement for this role, as a minimum you <span class="rec-format">must</span> be willing & eligible to undergo checks. <strong>Please note, due to the <span class="rec-format">exceptional</span> requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to <span class="rec-format">candidates</span> who meet all of the essential criteria and hold <span class="rec-format">active</span> SC clearance. </strong></p><p>The Ministry of Defence (MOD) is a central government department with a mission to protect our country and provide the ultimate guarantee of its security and <span class="rec-format">independence</span>, as well as helping to protect its values and interests abroad.</p><p><br></p><p>The MOD is one of the biggest public procurement organisations in Europe and the single largest customer for UK industry. It currently manages approximately £20 billion of spend on capital investments in equipment and infrastructure every year. Over the next decade the MOD is committed to spending over £190 billion on equipment and support. The MOD’s customers include both the armed <span class="rec-format">forces</span> and national security agencies, and it has a diverse range of requirements, including military fighting vehicles, education services, nuclear submarines and facilities <span class="rec-format">management</span>.</p><p><br></p><p>The MOD’s aim is to provide its armed <span class="rec-format">forces</span> with the best capabilities to enable them to protect the UK’s security and advance national interests, both now and in the long term.</p><p><br></p><p>To do this the MOD has an annual budget of almost £53 billion and a <span class="rec-format">workforce</span> comprising 197,000 people. of which 54,000 are civilians working for the UK MOD.</p><p><br></p><p>The work really matters; the MOD offers a range of engaging roles which have a direct impact on the quality of services they provide, in many locations across the UK. We support teams working in HR, Primary Health Care, Corporate Services, and many others.</p><p><br></p><p><strong>As a </strong><span class="rec-format"><strong>Lead</strong></span><strong> Service Designer , your main responsibilities will be:</strong></p><ul><li><span class="rec-format">Lead</span> the design of end-to-end HR services, taking a holistic view across people, processes, technology and operations.</li><li>Define and shape service strategy, establishing the approach, standards and direction for service design across DefHRS.</li><li>Build and evolve service journeys, blueprints and operating models from the ground up to support a large-scale transformation programme.</li><li>Use user research, service data and operational insight to inform design <span class="rec-format">decisions</span> and <span class="rec-format">challenge</span> assumptions.</li><li>Drive service improvements across <span class="rec-format">complex</span> environments, identifying opportunities to reduce friction, duplication and service failure.</li><li>Collaborate with senior stakeholders, multidisciplinary teams and delivery partners to align service design with wider Corporate Services Modernisation <span class="rec-format">objectives</span>.</li><li>Ensure accessibility, inclusion and usability are embedded throughout the service lifecycle.</li><li>Translate <span class="rec-format">complex</span> business, policy and technical <span class="rec-format">challenges</span> into clear, user-centred service solutions.</li><li>Work closely with Oracle specialists to understand how Oracle Fusion capabilities and constraints impact the overall service experience.</li><li>Influence programme <span class="rec-format">decisions</span> through evidence-based design, balancing user needs, organisational priorities and technical considerations.</li><li>Support service assurance activities, ensuring services meet GOV.UK Service Standard and Defence expectations.</li><li>Mentor and coach colleagues, helping to strengthen service design capability across the programme.</li></ul><p><br></p><p><strong>We're looking for someone who has:</strong></p><ul><li>Significant experience <span class="rec-format">leading</span> service design on large, <span class="rec-format">complex</span> transformation programmes.</li><li>A <span class="rec-format">strong</span> <span class="rec-format">track record</span> of designing end-to-end services across digital and non-digital channels.</li><li><span class="rec-format">Expertise</span> in service blueprinting, journey mapping and evidence-based design.</li><li>Experience influencing senior stakeholders and multidisciplinary teams without direct authority.</li><li><span class="rec-format">Strong</span> understanding of accessibility, inclusion and user-centred design <span class="rec-format">principles</span>.</li><li>Experience working within <span class="rec-format">complex</span> enterprise technology environments.</li><li>Ideally, experience of Oracle Fusion HCM or similar large-scale enterprise platforms.</li><li>Experience within government, defence, HR services, shared services or other large-scale public sector environments would be advantageous.</li></ul><p><br></p><p><strong>Please be aware that this role can only be worked within the UK and not Overseas.</strong></p><p><br></p><p><strong>Disability <span class="rec-format">Confident</span> </strong></p><p><br></p><p>As a member of the Disability <span class="rec-format">Confident</span> Scheme, the MOD guarantees to interview all <span class="rec-format">candidates</span> who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of <span class="rec-format">candidates</span> who have a disability who meet all the essential criteria, we will interview the best <span class="rec-format">candidates</span> from within that group.</p><p><br></p><p>This scheme encourages <span class="rec-format">candidates</span> with a disability and/or neurodivergence to apply. In <span class="rec-format">exceptional</span> circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding <span class="rec-format">active</span> security clearance.</p><p><br></p><p><strong>Armed <span class="rec-format">Forces</span> Covenant</strong></p><p><br></p><p>The MOD<strong> </strong>guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military <span class="rec-format">candidates</span> / military spouses or partners, who meet all of the essential criteria, we will interview the best <span class="rec-format">candidates</span> from within that group. In <span class="rec-format">exceptional</span> circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding <span class="rec-format">active</span> security clearance.</p><p><br></p><p><em>In applying for this role, you acknowledge the following “this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.</em></p><p><br></p></div> </div> </div> </div> </div> </article> <article class="article article--details regular-fields--cols-2Z"> <div class="article__header "> <div class="article__header__text"> <h3 class="article__header__text__title title title--04">

General information

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