Lead Quantitative UX Researcher, Behavioral Data & Amplitude

<p style="text-align:left"><span>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><span style="color:#000000"><b>Position Summary</b></span></p><br /><p style="color:!important"><span style="color:#000000">As a Lead Quantitative UX Researcher, you’ll make behavioral data a core part of how we understand users, using Amplitude and behavioral analytics to uncover meaningful insights into the diverse client and customer populations we serve as a healthcare company. Embedded in specific product areas and partnering closely with our Behavioral Data &amp; Product (BDP) team, you’ll drive how behavioral data shapes everyday product decisions alongside product, design, and engineering partners. This isn’t a lone-researcher role delivering findings from the sidelines: you’ll stay with the team to understand why users behave the way they do and help decide what we build in response. You’ll also be the team’s resident expert on behavioral data, helping teammates see what’s possible with it and get invested in using it well. This is a hybrid role based in Boston and reports to the Principal Design Researcher, Senior Manager. </span></p><br /><p style="color:!important"><span style="color:#000000"><b>About the Team</b></span></p><br /><p style="color:!important"><span style="color:#000000">The Data and Ecosystem Platform subdivision focuses on data access, integration, and interoperability across the healthcare ecosystem. As part of the broader User Experience team, you will support specific product areas while shifting focus as organizational priorities evolve. The role will primarily focus on hands-on research and exploration, with additional responsibility for turning effective methods, cohort definitions, dashboards, study designs, and tracking standards into repeatable resources for other teams that raise the bar for how teams across the organization use behavioral data.</span></p><br /><p style="color:!important"><span style="color:#000000"><b>Essential Job Responsibilities</b></span></p><br /><ul><li><span style="color:#000000">Plan research with Product, Design, Engineering, and Research partners by defining research questions, hypotheses, study designs, and success measures.</span></li></ul><ul><li><span style="color:#000000">Analyze user and customer behavior through funnel and drop-off analysis, retention and cohort comparisons, journey and path analysis, behavioral segmentation, controlled experiments, surveys, and statistical modeling.</span></li></ul><ul><li><span style="color:#000000">Use Amplitude, SQL, and R or Python to combine data sources, conduct significance testing and modeling, and analyze behavioral, survey, and mixed-method data.</span></li></ul><ul><li><span style="color:#000000">Identify segment- and specialty-specific patterns that improve the organization’s understanding of its diverse users and customers.</span></li></ul><ul><li><span style="color:#000000">Combine quantitative findings with qualitative and survey research to develop a more complete understanding of user behavior and the factors influencing it.</span></li></ul><ul><li><span style="color:#000000">Conduct qualitative research, including user interviews, usability testing, concept testing, diary studies, and contextual inquiry.</span></li></ul><ul><li><span style="color:#000000">Define meaningful cohorts and segments and translate them into participant lists, screeners, and outreach criteria.</span></li></ul><ul><li><span style="color:#000000">Partner with the Behavioral Data &amp; Product and Engineering teams on cross-product analyses, event taxonomies, tracking plans, data quality, and centralized user profile use cases.</span></li></ul><ul><li><span style="color:#000000">Develop clear dashboards, reports, readouts, and recommendations that help technical and non-technical stakeholders make product and design decisions.</span></li></ul><ul><li><span style="color:#000000">Apply AI tools responsibly to improve the speed, scale, and quality of behavioral and survey data analysis while developing transparent, repeatable AI-assisted research workflows</span></li></ul><br /><p style="color:!important"><span style="color:#000000"><b>Additional Job Responsibilities</b></span></p><br /><ul><li><span style="color:#000000">Identify behavioral research opportunities and carry them from initial questions through analysis, recommendations, and product decisions.</span></li></ul><ul><li><span style="color:#000000">Integrate behavioral insights into product planning, design critiques, experimentation, and post-launch reviews.</span></li></ul><ul><li><span style="color:#000000">Partner with designers to translate findings into design recommendations and evaluate whether experience changes achieve the intended results.</span></li></ul><ul><li><span style="color:#000000">Convert effective research methods, templates, dashboards, and study designs into repeatable tools and processes in partnership with the Behavioral Data &amp; Product team.</span></li></ul><ul><li><span style="color:#000000">Create case studies and practical examples that demonstrate how behavioral data and Amplitude can support product decisions.</span></li></ul><ul><li><span style="color:#000000">Share knowledge about behavioral analytics methods and contribute to research standards and practices across the organization.</span></li></ul><br /><p style="color:!important"><span style="color:#000000"><b>Expected Education &amp; Experience</b></span></p><br /><ul><li><span style="color:#000000">5&#43; years of industry experience in quantitative UX research or behavioral data science, with demonstrated depth in behavioral data and hands-on experience in experimentation.</span></li></ul><ul><li><span style="color:#000000">Proficiency in SQL and R or Python, and in statistical methods such as significance testing and modeling.</span></li></ul><ul><li><span style="color:#000000">Experience with product analytics platforms, specifically Amplitude.</span></li></ul><ul><li><span style="color:#000000">Experience using AI tools in everyday research practice to improve the speed, scale, and quality of behavioral and survey data analysis and develop responsible, repeatable AI-assisted workflows.</span></li></ul><ul><li><span style="color:#000000">Working competence in qualitative methods, including user interviewing, usability testing, and concept testing.</span></li></ul><ul><li><span style="color:#000000">Working understanding of usability heuristics and core design principles, including information hierarchy, chart selection, and progressive disclosure, applied to dashboards, reports, and self-service tools.</span></li></ul><ul><li><span style="color:#000000">Demonstrated ability to move between technical rigor and clear stakeholder communication.</span></li></ul><ul><li><span style="color:#000000">Portfolio or work samples demonstrating problem framing, study design, analysis, and how findings shaped product decisions.</span></li></ul><ul><li><span style="color:#000000">Academic or professional background in behavioral science, behavioral economics, the social sciences, or a related field preferred.</span></li></ul><ul><li><span style="color:#000000">Experience in healthcare, enterprise software, or other complex operational domains preferred.</span></li></ul><p> </p><p></p><p><i><b>Expected Compensation</b></i></p>$153,000 - $259,000<p><span style="color:#000000"><i>The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates.  Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.</i></span></p><p> </p><div><div><div><div><div><div><div><div><div><p></p><p><i><b>About athenahealth</b></i></p><p></p><p><b><i>Our vision:</i></b> <i>In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</i></p><p></p><p><b><i>Our company culture:</i></b> <i>Our talented</i>  <i>employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.</i></p><p></p><p><b><i>Our DEI commitment:</i></b> <i>Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That&#39;s one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.</i></p><p></p><p><b><i>What we can do for you:</i></b></p><p><i>Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative</i>  <i>workspaces</i>  — <i>some offices even welcome dogs.</i></p><p></p><p><i>We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,</i> <i>full-time. With consistent communication and digital collaboration tools, athenahealth</i> <i>enables</i> <i>employees to find a balance that feels fulfilling and productive for each individual situation.</i></p><p></p><p><i>In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</i> </p><p></p><p><i>Learn more about our culture and benefits here: athenahealth.com/careers</i>  </p><p><i><a href="https://www.athenahealth.com/careers/equal-opportunity" target="_blank">https://www.athenahealth.com/careers/equal-opportunity</a></i></p></div></div></div></div></div></div></div></div></div>