Lead Product Experience (UX/UI) 80-100%

📍 Job Overview

Job Title: Lead Product Experience (UX/UI) 80-100%

Company: Wüest Partner

Location: Zürich, Zurich, Switzerland

Job Type: Full-time

Category: Product Design / User Experience (UX/UI) Operations

Date Posted: 2026-09-25

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end product experience practice for the Wüest Dimensions SaaS platform, focusing on enhancing user journeys and transforming complex real estate workflows.

• Drive product discovery through robust user research, customer interviews, and usability testing to validate product concepts and hypotheses.

• Design intuitive user interfaces, information architecture, and prototypes, with a specific focus on AI-native workflows and automation.

• Establish and evolve a scalable design system, ensuring consistent UX standards and product design practices across the platform and development teams.

• Collaborate closely with Product Management, Engineering, and other stakeholders to guide the product development lifecycle from ideation to delivery and continuous improvement, ensuring data-driven design decisions.

📝 Enhancement Note: While the title is "Lead Product Experience (UX/UI)", the responsibilities heavily lean into product operations and strategy by emphasizing user research, design system implementation, and cross-functional collaboration to drive product success. This role bridges UX/UI design with strategic product development, requiring a strong understanding of B2B SaaS environments and data-intensive domains.

📈 Primary Responsibilities

• Spearhead comprehensive user research initiatives, including customer interviews, contextual inquiries, and usability testing, to deeply understand user needs and validate product hypotheses.

• Design end-to-end user journeys, information architecture, and interactive prototypes, with a focus on improving key UX pain points within the existing Wüest Dimensions platform.

• Shape the user experience for new platform developments, particularly focusing on AI-native workflows, automation features, and ensuring effective human-AI collaboration.

• Develop, implement, and maintain a scalable design system, defining and enforcing consistent UX standards and reusable design patterns across all product touchpoints.

• Actively partner with Product Managers, Product Owners, software architects, and engineers throughout the entire product development lifecycle, from discovery to agile delivery.

• Define, track, and analyze key UX success metrics, leveraging analytics data and customer feedback to drive iterative improvements and optimize user satisfaction.

• Champion and mature user-centered design principles and product design practices throughout the organization, fostering a culture of design excellence.

• Facilitate workshops and design thinking sessions to drive product innovation and ensure alignment among cross-functional teams and stakeholders.

📝 Enhancement Note: The responsibilities highlight a strategic leadership role in UX/UI, emphasizing the "lead" aspect by requiring the candidate to establish and evolve practices, not just execute them. The focus on AI-native workflows and complex data domains suggests a need for strategic thinking beyond standard UI design.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent education in UX/UI Design, Human-Computer Interaction, Interaction Design, Product Design, Digital Design, or a closely related field.

Experience: Minimum of 5 years of progressive experience in User Experience, UX/UI Design, or a comparable product design role, ideally within a B2B SaaS environment, enterprise software, complex digital platforms, or AI-native systems.

Required Skills:

• Proven expertise in end-to-end product design, supported by a robust portfolio showcasing comprehensive UX/UI projects.

• Solid experience in mixed-method research, including user interviews, contextual inquiry, and usability testing to inform design decisions.

• Proficient in interaction design principles, prototyping techniques, and visual design for creating intuitive and engaging user interfaces.

• Experience in developing and scaling design systems, including defining reusable UX patterns and style guides for consistent product experiences.

• Strong proficiency with modern prototyping and collaboration tools, specifically Claude Design, Figma, and the Confluence/Jira Suite.

• Ability to simplify complex professional workflows while maintaining accuracy, transparency, and expert functionality, ideally within data-intensive domains like real estate or financial services.

• Demonstrated experience collaborating closely with Product and Engineering stakeholders in cross-functional, agile teams.

• Excellent stakeholder management and workshop facilitation skills, capable of driving consensus and alignment.

• Experience and demonstrable motivation in working with AI-supported products, automation, and human-AI collaboration.

• Fluent in both German and English, with excellent written and verbal communication skills. Preferred Skills:

• Experience in the real estate industry or other data-intensive domains.

• Familiarity with analytics tools for tracking UX performance and user behavior.

• Experience in establishing and scaling research operations and UX measurement frameworks.

• Understanding of accessibility standards and best practices in UX design.

📝 Enhancement Note: The requirement for fluency in both German and English, coupled with experience in complex professional workflows and data-intensive domains, indicates a need for a candidate who can navigate nuanced business requirements and communicate effectively with a diverse user base and internal teams. The emphasis on AI-native workflows suggests a forward-thinking candidate.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing end-to-end product design projects, detailing your role and contributions from discovery through delivery.

• Specific case studies demonstrating your approach to mixed-method user research, including how insights were translated into design solutions.

• Examples of interaction design, high-fidelity prototypes, and final UI designs for complex B2B SaaS or enterprise applications.

• Evidence of your experience in developing and implementing design systems, including style guides, component libraries, and documentation.

• Demonstrations of how you simplified complex professional workflows through intuitive design solutions, ideally with examples from data-intensive domains. Process Documentation:

• Case studies should clearly outline the product discovery process, including research methodologies and validation techniques used.

• Documentation of workflow design and optimization efforts, illustrating how complex processes were made more intuitive and efficient.

• Examples of how you established and scaled product design practices, including research operations, reusable methods, and UX measurement frameworks.

• Evidence of collaboration processes with Product and Engineering teams, showcasing how design was integrated into the agile development lifecycle.

📝 Enhancement Note: The portfolio requirement is central to this role, emphasizing not just the final design output but the entire process. Candidates must be prepared to articulate their research methodology, design thinking, and the impact of their work through detailed case studies, particularly those involving complex workflows and data.

💵 Compensation & Benefits

Salary Range: Based on Swiss market standards for a Lead UX/UI Designer with 5-10 years of experience in Zurich, a competitive salary range would typically fall between CHF 120,000 and CHF 160,000 annually. This estimate accounts for the required experience, the lead responsibilities, and the cost of living in Zurich.

Benefits:

• Attractive employment conditions with a variable compensation component, allowing for performance-based bonuses.

• Flexible Work Smart concept with the option to work from home, promoting work-life balance.

• Vibrant, professional, and collaborative company culture with engaging team events and activities.

• Strong team spirit, flat hierarchies, and a diverse range of responsibilities offering significant exposure.

• Attractive workplace in the heart of Zurich with modern infrastructure and excellent accessibility.

• Generous professional development budget, including dedicated time for learning, and additional attractive fringe benefits to support employee growth and well-being.

Working Hours: The role is advertised as 80-100%, which typically translates to 32-40 hours per week. The "Flexible Work Smart" concept suggests flexibility in daily working hours, provided core responsibilities and team collaboration needs are met.

📝 Enhancement Note: The salary estimate is based on research of lead UX/UI roles in Switzerland, specifically Zurich, considering the experience level, responsibilities, and the company's positioning as an industry leader. The benefits package is comprehensive, emphasizing professional development and work-life balance, which are attractive to experienced professionals in the tech and design fields.

🎯 Team & Company Context

🏢 Company Culture

Industry: Real Estate Technology (PropTech) and Services. Wüest Partner is a leader in combining real estate expertise, data, and digital solutions to shape the future of the real estate industry.

Company Size: Approximately 500 employees across Europe, with a significant presence in Switzerland. This size indicates a mature organization with established processes, yet still maintains agility and opportunities for impact.

Founded: 1985. With a long history, Wüest Partner brings deep industry knowledge and stability, while its focus on digital solutions and AI showcases a commitment to innovation.

Team Structure:

• The Product Experience team likely operates within a larger Product Management or Engineering department, working closely with Product Managers, Product Owners, and a dedicated team of Software Architects and Engineers.

• The reporting structure is likely flat, with the Lead Product Experience reporting to a Head of Product, Director of Product Design, or a similar senior leadership role.

• Cross-functional collaboration is a cornerstone, with this role acting as a key liaison between user needs, business objectives, and technical implementation. Methodology:

• Data Analysis and Insights: Emphasis on data-driven decision-making, utilizing analytics, user research, and market data to inform product strategy and design.

• Workflow Planning and Optimization: A core focus on dissecting and improving complex professional workflows, particularly in real estate management and decision-making.

• Automation and Efficiency Practices: Driving efficiency through the implementation of AI-native workflows and automation features within the Wüest Dimensions platform.

Company Website: https://www.wuestpartner.com/

📝 Enhancement Note: Wüest Partner's blend of deep real estate expertise and cutting-edge digital solutions (including AI) creates a unique environment. The company culture values innovation, collaboration, and a data-driven approach, which is critical for a Lead Product Experience role focused on a complex SaaS platform.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Lead, indicating a senior individual contributor or a potential management track. It requires not only expert-level UX/UI design skills but also the ability to define and drive product design strategy, mentor junior designers (if applicable), and influence product direction.

Reporting Structure: The Lead Product Experience will likely report to a Director of Product, Head of Design, or a similar senior product leader. They will work daily with Product Managers and Engineering teams, acting as a central figure for user experience within product development squads.

Operations Impact: The Lead Product Experience will have a direct and significant impact on the success of the Wüest Dimensions SaaS platform by ensuring it is intuitive, efficient, and meets the complex needs of real estate professionals. This directly influences user adoption, customer satisfaction, retention, and ultimately, revenue generation.

Growth Opportunities:

• Leadership Advancement: Potential to grow into a Head of Product Design or similar leadership role, managing a team and shaping the overall design vision for Wüest Partner's digital products.

• Specialization: Deepen expertise in AI-driven product design, automation, or specific industry verticals like real estate analytics and sustainability.

• Strategic Influence: Contribute to high-level product strategy, roadmap planning, and the adoption of new design methodologies and technologies across the organization.

• Mentorship: Opportunity to mentor and guide junior UX/UI designers, fostering their growth and contributing to the team's overall skill development.

📝 Enhancement Note: The "Lead" title implies a significant step in career progression, moving beyond execution to strategy and influence. The company's focus on innovation and digital transformation offers substantial opportunities for growth in specialized areas like AI and data-intensive product design.

🌐 Work Environment

Office Type: The role is based in Zurich, Switzerland, with a "Flexible Work Smart" concept that includes the option to work from home, indicating a hybrid work environment. The office is described as "attractive" and located in the "heart of Zurich with modern infrastructure."

Office Location(s): The primary office location is Bleicherweg 5, 8001 Zürich, Switzerland. This is a prime business district location in Zurich, offering excellent accessibility and proximity to amenities.

Workspace Context:

• The workspace is designed to foster a "vibrant, professional and collaborative company culture."

• Modern infrastructure suggests access to up-to-date technology and tools necessary for design and collaboration.

• Opportunities for interaction with a diverse range of responsibilities and a strong team spirit are emphasized, facilitating cross-functional engagement.

Work Schedule: The position is 80-100% (32-40 hours per week), with flexibility managed through the "Flexible Work Smart" concept. This allows for a balance between focused individual work, collaborative sessions, and personal commitments.

📝 Enhancement Note: The hybrid model combined with a central Zurich location offers a balance of flexibility and in-person collaboration. The emphasis on a vibrant and professional culture suggests an environment conducive to high-performance and teamwork, crucial for a lead role managing complex product experiences.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications, experience, and alignment with the role's requirements.

• Hiring Manager Interview: A discussion with Federica Arcella (Talent Acquisition) to understand your background, motivation, and initial fit for the role and company culture.

• Design Challenge/Portfolio Review: A deep dive into your portfolio, potentially involving a presentation of key projects, case studies, and a discussion of your design process, problem-solving approach, and experience with complex workflows. This may include a practical design exercise.

• Cross-functional Team Interviews: Meetings with Product Managers, Engineers, and potentially other stakeholders to evaluate your collaboration skills, technical understanding, and ability to work within a cross-functional team.

• Final Interview: A discussion with senior leadership to assess strategic thinking, leadership potential, and overall cultural fit.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 of your strongest projects that best demonstrate your end-to-end product design capabilities, research methodologies, design system experience, and ability to simplify complex workflows. Prioritize B2B SaaS or enterprise software examples.

• Tell a Story: For each project, clearly articulate the problem, your role and process, the solutions you designed, the challenges you faced, and the measurable outcomes or impact. Use visuals effectively.

• Highlight Operations Impact: Showcase how your design decisions led to improved user efficiency, satisfaction, or business metrics. Quantify results where possible.

• Demonstrate Process: Detail your research methods, prototyping tools, and how you collaborated with product and engineering teams.

• Address AI/Data Experience: If possible, include examples that touch upon AI-native workflows or data-intensive applications, showcasing your ability to handle complexity.

Challenge Preparation:

• Understand the Domain: Research Wüest Partner, their Wüest Dimensions platform, and the real estate industry to grasp the context of the challenges.

• Practice Problem Solving: Be ready to discuss how you would approach a given UX problem, focusing on your methodology, research techniques, and iterative design process.

• Articulate Design Decisions: Be prepared to defend your design choices, explaining the rationale behind them based on user needs, business goals, and technical constraints.

• Workshop Facilitation: If a workshop facilitation exercise is part of the process, prepare to lead a design thinking session or a problem-solving discussion.

📝 Enhancement Note: The interview process is likely to be thorough, with a strong emphasis on portfolio review and practical application of UX/UI skills within a complex B2B SaaS context. Candidates should prepare to articulate their strategic thinking and process, not just their visual design skills.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma (explicitly mentioned), Claude Design (explicitly mentioned), and other modern design and prototyping tools.

• Collaboration & Documentation: Confluence/Jira Suite (explicitly mentioned) for project management, documentation, and team collaboration.

• User Research Tools: Tools for conducting user interviews, usability testing, and surveys (specific tools not mentioned but assumed to be standard in the industry).

Analytics & Reporting:

• Experience with product analytics platforms (e.g., Google Analytics, Amplitude, Mixpanel) to define and measure UX success metrics.

• Familiarity with data visualization tools may be beneficial for presenting research findings and UX performance data. CRM & Automation:

• While not primary tools for a UX/UI role, an understanding of how CRM systems (like Salesforce) and automation platforms integrate with user interfaces can be advantageous for designing seamless workflows.

• Familiarity with AI-native workflows and automation concepts is a key requirement for this role.

📝 Enhancement Note: Proficiency in Figma and the Atlassian Suite (Jira/Confluence) is critical. The role also demands an understanding of how UX design integrates with product management and engineering workflows, and a forward-thinking approach to AI and automation technologies.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving user needs, ensuring that product experiences are intuitive, efficient, and valuable.

• Data-Driven Decision-Making: Relying on research, analytics, and user feedback to inform design choices and measure success, rather than solely on intuition.

• Collaboration and Transparency: Working closely with cross-functional teams, sharing insights, and fostering open communication to achieve collective goals.

• Continuous Improvement: A mindset of iterative design and ongoing optimization, seeking to enhance product experiences based on feedback and evolving user needs.

• Innovation: Embracing new technologies, particularly AI, and exploring novel solutions to complex problems in the real estate domain.

Collaboration Style:

• Cross-functional Integration: Seamless collaboration with Product Management and Engineering to ensure design vision is aligned with business objectives and technical feasibility.

• Design Thinking Workshops: Facilitating collaborative sessions to brainstorm, problem-solve, and align stakeholders on product direction.

• Knowledge Sharing: Actively contributing to the team's collective knowledge base, sharing best practices, and mentoring colleagues.

• Agile Development: Working within agile methodologies, adapting to changing requirements, and delivering design solutions incrementally.

📝 Enhancement Note: The company culture values a blend of deep industry expertise and cutting-edge digital innovation. The emphasis on collaboration, data-driven decisions, and user-centricity is paramount for success in this lead role.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: Translating intricate real estate workflows and data-intensive information into user-friendly and intuitive interfaces without sacrificing accuracy or functionality.

• AI Integration: Designing effective and trustworthy AI-native workflows that seamlessly integrate human oversight and expertise.

• Scaling Design Practices: Establishing and scaling a design system and UX methodologies across multiple teams and evolving product lines.

• Stakeholder Alignment: Managing diverse stakeholder expectations and driving consensus on design decisions within a matrixed organization.

Learning & Development Opportunities:

• Advanced UX/UI Specialization: Deepening expertise in areas like AI-driven design, complex data visualization, or enterprise SaaS UX.

• Industry Immersion: Gaining in-depth knowledge of the real estate industry, its data, and decision-making processes.

• Leadership Skills: Developing management and strategic leadership capabilities through increased responsibility and potential mentorship roles.

• Technology Adoption: Staying at the forefront of UX/UI tools, methodologies, and emerging technologies like AI and automation.

📝 Enhancement Note: The primary challenges revolve around managing complexity and driving innovation. The growth opportunities are significant for someone looking to make a strategic impact and develop specialized skills in a growing tech sector.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify a highly complex professional workflow into an intuitive user interface. What was your process, and what was the outcome?" (Focus on problem decomposition, research, iterative design, and quantifiable results.)

• "How would you approach establishing and scaling a design system for a growing B2B SaaS platform like Wüest Dimensions? What are the key considerations?" (Discuss methodology, governance, collaboration with engineering, and adoption strategies.)

• "Imagine we're developing a new AI-native feature for real estate valuation. How would you ensure transparency, build user trust, and design for effective human-AI collaboration?" (Focus on ethical AI design, user education, feedback loops, and managing user expectations.) Company & Culture Questions:

• "What interests you about Wüest Partner and the real estate technology industry?" (Demonstrate research into the company's mission, products, and market position.)

• "How do you approach collaborating with product managers and engineers in an agile environment?" (Highlight your communication style, flexibility, and understanding of the development lifecycle.)

• "How do you measure the success of your UX designs, and what key metrics do you prioritize for a B2B SaaS product?" (Discuss UX metrics, impact on business goals, and data-driven validation.) Portfolio Presentation Strategy:

• Structure: Begin with a high-level overview of your career and design philosophy. Then, present 2-3 in-depth case studies. For each, clearly define the problem, your role, your process (research, ideation, design, testing), the solution, and the impact/results.

• Quantify Impact: Wherever possible, use data and metrics to showcase the positive outcomes of your design work (e.g., reduced task completion time, increased user satisfaction scores, higher conversion rates).

• Demonstrate Process: Walk through your thought process, explaining why you made specific design decisions. Show wireframes, prototypes, and final UI, explaining the evolution.

• Tailor to Wüest Partner: Emphasize projects that showcase experience with complex data, B2B SaaS, or enterprise-level challenges. Highlight any experience in real estate or similar data-intensive domains. Be prepared to discuss AI and automation in design.

📝 Enhancement Note: The interview process will likely be rigorous, focusing on strategic thinking, problem-solving, and the ability to translate complex requirements into user-centered solutions. Candidates must be prepared to articulate their process and demonstrate tangible impact through their portfolio.

📌 Application Steps

To apply for this Lead Product Experience (UX/UI) position:

• Submit your application through the provided online portal on jobs.smartrecruiters.com.

• Curate Your Portfolio: Select 3-5 of your most impactful projects, prioritizing those that demonstrate end-to-end product design, complex workflow simplification, design system implementation, and ideally, experience with data-intensive applications or AI. Ensure it clearly outlines your process and measurable results.

• Optimize Your Resume: Tailor your resume to highlight keywords from the job description, such as "UX/UI Design," "B2B SaaS," "Design Systems," "User Research," "Figma," "AI-native workflows," and "stakeholder management." Quantify achievements where possible.

• Prepare Your Presentation: Practice presenting your portfolio case studies concisely and compellingly. Be ready to articulate your design decisions, methodology, and the impact of your work, especially concerning complex professional workflows.

• Research Wüest Partner: Gain a deep understanding of Wüest Partner's business, its Wüest Dimensions platform, and the real estate industry. Familiarize yourself with their company culture, values, and recent innovations, particularly in AI and data solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.