Lead Product Experience (UX/UI) 80-100%

📍 Job Overview

Job Title: Lead Product Experience (UX/UI) 80-100%

Company: Wüest Partner

Location: Zürich, Zurich, Switzerland

Job Type: Full-time

Category: Product Design / UX/UI Operations

Date Posted: 2026-09-24

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end product experience practice for the Wüest Dimensions SaaS platform, driving user-centered design principles.

• Collaborate closely with product management, engineering, and other stakeholders to transform complex real estate workflows into intuitive and trustworthy user experiences.

• Conduct in-depth user research, including customer interviews and usability testing, to validate product concepts and identify key UX pain points.

• Establish and evolve a scalable design system, UX standards, and product design practices to ensure consistency and quality across the platform.

• Define and track UX success metrics, leveraging data analytics and customer feedback for continuous product improvement and to enhance product design maturity within the organization.

📝 Enhancement Note: This role is positioned at a Lead level, indicating significant autonomy and responsibility for shaping the product's user experience strategy. The emphasis on "end-to-end product experience practice" and "design system establishment" suggests a need for a candidate who can not only execute design but also define and implement design processes and standards. The inclusion of AI-native workflows and automation points to a forward-looking approach to product development.

📈 Primary Responsibilities

• Spearhead user research initiatives, including customer interviews, contextual inquiries, and usability testing, to deeply understand user needs and validate product hypotheses for the Wüest Dimensions SaaS platform.

• Design comprehensive user journeys, information architecture, and interactive prototypes, focusing on enhancing key UX pain points within the existing platform and shaping the user experience of new features, including AI-driven workflows and automation.

• Develop and maintain a robust design system, ensuring consistent UX standards, reusable components, and best practices are applied across the platform and adopted by various teams.

• Collaborate effectively with Product Managers, Product Owners, Software Architects, Engineers, and Account Managers throughout the entire product development lifecycle, from discovery to delivery and iteration.

• Define, track, and analyze key UX success metrics (e.g., task completion rates, user satisfaction scores, adoption metrics) using analytics tools and customer feedback to drive data-informed continuous improvements and report on the impact of design initiatives.

• Champion user-centered design principles and advocate for UX best practices across the organization, contributing to the overall product design maturity and fostering a culture of empathy for the user.

• Facilitate workshops and design sprints to drive alignment, gather requirements, and co-create solutions with cross-functional teams and stakeholders.

📝 Enhancement Note: The responsibilities listed emphasize a blend of strategic design leadership and hands-on execution. The focus on "shaping the user experience of new developments, including AI-native workflows, automation and human oversight" signifies a critical area of growth for the platform and requires a candidate with foresight and adaptability. The requirement to "establish and evolve a scalable design system" points to a need for a candidate who can build foundational design infrastructure.

🎓 Skills & Qualifications

Education: A degree or equivalent education in UX/UI Design, Human-Computer Interaction, Interaction Design, Product Design, Digital Design, or a related field.

Experience: Minimum of 5 years of progressive experience in User Experience, UX/UI Design, or a comparable role, with a strong preference for experience within B2B SaaS, enterprise software, complex digital platforms, or AI-native systems.

Required Skills:

• Portfolio: A strong portfolio showcasing end-to-end product design experience, including case studies on user research, interaction design, prototyping, usability testing, visual design, and the development of design systems and reusable UX patterns.

• User Research: Proficient in mixed-method research, including user interviews, contextual inquiry, usability testing, and survey design, to gather actionable insights.

• Interaction Design & Prototyping: Expertise in designing intuitive user flows, information architecture, and creating high-fidelity interactive prototypes using industry-standard tools.

• Design Systems: Experience in establishing, scaling, and maintaining design systems, including defining UX standards, component libraries, and reusable patterns.

• Tools Proficiency: Strong command of modern prototyping and collaboration tools such as Claude Design (or similar AI design tools), Figma, and the Atlassian Suite (Confluence/Jira).

• Problem Simplification: Demonstrated ability to distill complex professional workflows into simple, transparent, and accurate user experiences.

• Cross-functional Collaboration: Proven experience working effectively with Product Managers, Engineers, and other cross-functional teams in agile environments.

• Communication & Facilitation: Excellent communication, presentation, and stakeholder management skills, with a proven ability to facilitate workshops and drive consensus.

• Languages: Fluency in both German and English is required for effective communication with local and international teams and clients.

Preferred Skills:

• Experience in the real estate, financial services, analytics, or other data-intensive domains.

• Experience working with AI-supported products, automation, and understanding of human-AI collaboration principles.

• Experience in defining and measuring UX success metrics and utilizing product analytics tools.

• Familiarity with research operations and scaling UX practices within an organization.

📝 Enhancement Note: The requirement for a "strong portfolio demonstrating end-to-end product design" is paramount. Candidates should prepare to showcase projects that highlight their ability to manage the entire design lifecycle, from initial discovery and research through to implementation and iteration, with a focus on measurable impact. The mention of "Claude Design" suggests an interest in AI-assisted design tools.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• End-to-End Case Studies: Showcase at least 2-3 comprehensive case studies detailing your process from problem identification through to final design solution, including user research, ideation, prototyping, testing, and iteration.

• Design System Contribution: Provide examples of your involvement in creating, expanding, or implementing a design system, highlighting its impact on consistency and efficiency.

• User Research & Testing: Document specific examples of user research methodologies employed and how insights directly informed design decisions and improved usability.

• Prototyping & Interaction Design: Demonstrate your skills in creating interactive prototypes that effectively communicate user flows and interaction patterns for complex workflows.

• Problem Simplification: Include a case study that specifically addresses how you simplified a complex professional workflow for a digital product.

Process Documentation:

• Workflow Design & Optimization: Detail how you approach mapping, analyzing, and optimizing existing user workflows to identify areas for improvement.

• Research Operations & Scaling: Articulate your experience in establishing and scaling product design practices, including research operations, reusable methods, and UX measurement frameworks.

• Metrics & Iteration: Explain your process for defining UX success metrics, collecting data, analyzing results, and using findings to drive iterative design improvements.

📝 Enhancement Note: The portfolio is critical for this role. Candidates should focus on demonstrating a structured, data-informed design process. Evidence of establishing and scaling design practices, along with experience in complex B2B SaaS environments, will be highly valued. Highlighting contributions to design systems and the ability to simplify complex workflows will be key differentiators.

💵 Compensation & Benefits

Salary Range: CHF 75,000 - CHF 125,000 per year.

Explanation of Range: This range is based on the provided salary data, experience level (5-10 years), and the senior nature of the "Lead" title. The compensation is competitive for a Lead UX/UI role in Zurich, Switzerland, considering the company's industry and the specific responsibilities.

Benefits:

• Variable Compensation Component: Potential for additional earnings beyond the base salary, tied to performance or company success.

• Flexible Work Smart Concept: Offers the option to work from home, providing flexibility and work-life balance.

• Generous Professional Development Budget: A dedicated budget for learning and growth, including time allocated for professional development activities and potentially certifications or courses.

• Vibrant Company Culture & Events: Access to company celebrations, team activities, and "Gipfeli" breaks, fostering a strong sense of community and engagement.

• Modern Infrastructure: An attractive workplace in the heart of Zurich with state-of-the-art facilities.

• Additional Attractive Fringe Benefits: A comprehensive package of benefits beyond the standard offerings.

Working Hours: 40 hours per week, with flexibility offered through the "Work Smart" concept.

📝 Enhancement Note: The salary range is provided as an estimate based on the raw data. The benefits package highlights a strong emphasis on employee development, work-life balance, and a positive company culture, which are attractive factors for senior operations and design professionals.

🎯 Team & Company Context

🏢 Company Culture

Industry: Real Estate Software & Services. Wüest Partner operates at the intersection of real estate expertise, data, and digital solutions, positioning itself as an industry leader shaping the future of real estate through technology and consulting. This context means operations professionals will be dealing with complex data, regulated environments, and sophisticated client needs within the property sector.

Company Size: Approximately 500 employees. This size indicates a well-established organization with dedicated departments and a structured approach to operations, but still agile enough to foster a collaborative and accessible work environment.

Founded: 1985. With a long history, Wüest Partner has significant domain expertise and a proven track record, suggesting stability and a deep understanding of the real estate market.

Team Structure:

• Product Experience Practice: This role leads the product experience practice, implying a dedicated focus area within the broader product development or design team.

• Cross-functional Collaboration: The role requires close collaboration with Product Managers, Product Owners, Software Architects, Engineers, Account Managers, and Customers, indicating a matrixed or agile team structure.

• Reporting: While not explicitly stated, a "Lead" role typically reports to a Head of Product, Director of Design, or a similar senior leadership position, overseeing a specific functional area.

Methodology:

• Data-Driven Decision Making: The company emphasizes using data, analytics, and AI for decision-making, which translates to operations roles requiring strong analytical skills and a data-informed approach to process optimization.

• User-Centered Design: A core tenet of this role is to strengthen user-centered design practices, ensuring that user needs and feedback are central to product development.

• Agile Development: Collaboration with Engineering and Product teams suggests adherence to agile methodologies for product development and continuous improvement.

Company Website: https://www.wuestpartner.com/

📝 Enhancement Note: The company's focus on data, AI, and digital solutions within the real estate sector provides a rich context for operations roles. Professionals in this environment will need to be comfortable with complex data sets, sophisticated software platforms, and a commitment to continuous innovation. The emphasis on a strong company culture with events and team activities suggests a workplace that values employee engagement and collaboration.

📈 Career & Growth Analysis

Operations Career Level: This role is a "Lead Product Experience (UX/UI)" position, signifying a senior individual contributor or a potential team lead role. It requires not only expert-level design skills but also the ability to strategize, establish practices, and mentor others. The scope includes end-to-end ownership of the product's user experience, impacting both existing and next-generation platform development.

Reporting Structure: The Lead Product Experience will likely report to a Head of Product, Director of Design, or a similar senior product management/design leader. They will collaborate extensively with Product Managers, Product Owners, and Engineering teams, working within cross-functional agile squads.

Operations Impact: The Lead Product Experience has a direct and significant impact on the usability, adoption, and customer satisfaction of the Wüest Dimensions SaaS platform. By transforming complex real estate workflows into intuitive experiences, this role influences customer retention, efficiency gains for users, and the overall success of the product in the market. Strong UX directly contributes to revenue through improved conversion rates and reduced churn.

Growth Opportunities:

• Design Leadership: Potential to grow into a Head of Design or Product Design Manager role, overseeing larger teams and broader product portfolios.

• Strategic Influence: Opportunity to influence product strategy and roadmap decisions based on user research and design insights, particularly in the areas of AI and automation.

• Domain Expertise: Deepen expertise in the real estate tech industry and complex B2B SaaS environments, becoming a subject matter expert.

• Mentorship: Opportunity to mentor junior designers and contribute to building the design practice within the organization.

• Skill Expansion: Further develop skills in areas like AI-driven design, advanced analytics, and leading design operations.

📝 Enhancement Note: This role offers a clear path for career advancement within design leadership and product strategy. The focus on AI and complex B2B SaaS presents opportunities to develop highly sought-after skills. Candidates should prepare to articulate their vision for product experience and how they can contribute to the company's growth and innovation.

🌐 Work Environment

Office Type: Hybrid work model, with a primary office location in Zurich. This indicates a blend of in-office collaboration and remote flexibility.

Office Location(s): Bleicherweg 5, 8001 Zürich, Switzerland. This central Zurich location offers excellent accessibility and is situated in a prime business district.

Workspace Context:

• Collaborative Environment: The role emphasizes close collaboration with various teams, suggesting an open-plan office layout or dedicated collaboration spaces designed to foster interaction.

• Modern Infrastructure: The workplace is described as having modern infrastructure, likely equipped with the latest technology and tools necessary for design and development.

• Team Interaction: Opportunities for direct interaction with colleagues from product management, engineering, and other departments, facilitating knowledge sharing and problem-solving.

• Tools & Technology: Access to industry-standard design and collaboration tools (Figma, Jira, Confluence, Claude Design) will be readily available.

Work Schedule: A standard 40-hour work week is mentioned, with the "Flexible Work Smart" concept allowing for adaptable scheduling and remote work options. This flexibility is beneficial for operations professionals who may need to balance deep work sessions with team syncs and stakeholder meetings.

📝 Enhancement Note: The hybrid work arrangement and central Zurich location are attractive benefits. The emphasis on collaboration and modern infrastructure suggests a dynamic and well-supported work environment conducive to innovation and efficient project execution.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application, resume, and portfolio by Talent Acquisition (Federica Arcella).

• Hiring Manager Interview: Discussion with the hiring manager to assess your experience, skills, and fit for the role, likely focusing on your portfolio and approach to product experience.

• Technical/Design Assessment: This may involve a design challenge, a portfolio deep-dive, or a discussion about specific UX/UI methodologies and problem-solving approaches.

• Cross-functional Team Interviews: Meetings with key stakeholders from Product Management and Engineering to evaluate collaboration style, communication skills, and alignment with team dynamics.

• Final Interview: Potentially a conversation with a senior leader to discuss strategic fit and overall cultural alignment.

Portfolio Review Tips:

• Curate for Impact: Select projects that best demonstrate your end-to-end process, problem-solving skills, and measurable impact. Prioritize quality over quantity.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the solutions you designed, and the outcomes achieved. Use visuals effectively.

• Highlight Complexity Simplification: Specifically showcase projects where you successfully simplified complex professional workflows, demonstrating your ability to translate intricate requirements into intuitive designs.

• Showcase Design System Work: If you have experience with design systems, clearly present your contributions and the benefits they brought.

• Quantify Results: Whenever possible, use data and metrics to demonstrate the impact of your design decisions (e.g., improved conversion rates, reduced error rates, increased user satisfaction).

• Tailor to Wüest Partner: Research Wüest Partner's products and target audience. If possible, include a brief thought piece or a small unsolicited design iteration relevant to their platform, demonstrating initiative and understanding.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with the real estate industry and the challenges of data-driven decision-making in this sector.

• Prepare for "Why": Be ready to explain the rationale behind your design decisions, connecting them to user needs and business objectives.

• AI & Automation Focus: Anticipate questions about your experience or perspective on designing for AI-native workflows and automation, emphasizing transparency and human oversight.

• Process & Collaboration: Be prepared to discuss your approach to user research, design systems, and collaborating within cross-functional, agile teams.

📝 Enhancement Note: The application process emphasizes a thorough review of the candidate's portfolio and practical experience. Candidates should prepare to articulate their design process, demonstrate problem-solving skills, and showcase their ability to work within a complex, data-intensive domain.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: A core tool for UI design, prototyping, and collaboration. Proficiency is essential for creating high-fidelity designs and interactive prototypes.

• Claude Design: Mentioned as a specific tool, likely indicating an interest in AI-assisted design capabilities for ideation, content generation, or design optimization.

• Confluence/Jira Suite: Essential for project management, documentation, issue tracking, and cross-functional team collaboration within an agile framework.

Analytics & Reporting:

• User Analytics Tools: While not explicitly named, expect to use tools for tracking user behavior, engagement, and conversion rates (e.g., Google Analytics, Mixpanel, Amplitude) to define and measure UX success metrics.

• Customer Feedback Platforms: Tools or methods for gathering and analyzing qualitative feedback from users (e.g., surveys, in-app feedback tools, customer interviews).

CRM & Automation:

• CRM Systems: While not directly a UX tool, understanding CRM functionalities (e.g., Salesforce, Dynamics 365) can be beneficial for context in B2B SaaS, as UX designs often integrate with CRM data and workflows.

• Automation Tools: Familiarity with how automation impacts user workflows is crucial, especially given the mention of "automation and human oversight" in new developments.

📝 Enhancement Note: Proficiency in Figma and the Atlassian Suite is a baseline requirement. The specific mention of "Claude Design" suggests a desire for candidates who are exploring or have experience with AI tools in the design process. Understanding how UX integrates with analytics and automation is key for this role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A fundamental value driving all product experience decisions, ensuring that user needs and pain points are understood and addressed.

• Data-Driven Insights: Decisions are informed by data from user research, analytics, and customer feedback, promoting an objective approach to design improvements.

• Collaboration & Transparency: Open communication and close partnership with Product, Engineering, and other stakeholders are crucial for successful product development.

• Innovation & Continuous Improvement: A commitment to exploring new technologies (like AI) and continuously refining the product experience to maintain market leadership.

• Professionalism & Expertise: Valuing deep domain knowledge (real estate) combined with strong UX/UI design skills and a commitment to high-quality output.

Collaboration Style:

• Cross-functional Integration: The team operates in a highly integrated, cross-functional manner, with UX/UI designers working hand-in-hand with Product Managers and Engineers throughout the development lifecycle.

• Agile & Iterative: Embracing agile methodologies means a collaborative and iterative approach to design, with regular feedback loops and adjustments.

• Workshop Facilitation: A proactive style of collaboration involving workshops to gather input, align stakeholders, and co-create solutions.

• Knowledge Sharing: Encouraging the sharing of best practices, research findings, and design patterns to elevate the overall design maturity of the organization.

📝 Enhancement Note: The culture at Wüest Partner appears to foster a collaborative, user-focused, and data-driven environment. Professionals who thrive on teamwork, continuous learning, and making a tangible impact on user experience within a complex industry will find this a good fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complex Workflows: The primary challenge is translating intricate real estate industry processes and data into intuitive, user-friendly interfaces without sacrificing accuracy or essential functionality.

• Balancing Existing & New Development: Simultaneously improving the current Wüest Dimensions platform while shaping the user experience of next-generation features, including AI and automation, requires strategic prioritization and design flexibility.

• Scaling Design Practices: Establishing and evolving a scalable design system and UX standards across a growing organization and platform demands robust process definition and change management.

• Integrating AI-Native Features: Designing for human-AI collaboration requires careful consideration of transparency, trust, and user control, which can be complex to implement effectively.

• Stakeholder Alignment: Managing diverse stakeholder expectations and ensuring buy-in for UX recommendations across different departments (Product, Engineering, Sales, etc.).

Learning & Development Opportunities:

• Advanced UX/AI Design: Opportunities to deepen expertise in designing for AI-driven products, automation, and human-AI collaboration.

• Design System Leadership: Experience in building and scaling design systems provides a strong foundation for future leadership roles in design operations.

• Real Estate Tech Domain Expertise: Gaining in-depth knowledge of the real estate industry's data, workflows, and challenges.

• Product Strategy Influence: Contributing significantly to product roadmap decisions and strategic direction based on user insights.

• Mentorship & Coaching: Developing leadership skills by mentoring junior designers and contributing to the growth of the design practice.

📝 Enhancement Note: This role offers significant opportunities for growth, particularly in the emerging field of AI-native product design and in the specialized domain of real estate technology. Candidates should view the challenges as opportunities to develop cutting-edge skills and make a substantial impact.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for conducting user research to validate product concepts, particularly for complex B2B SaaS platforms. How do you translate research findings into actionable design recommendations?" (Focus on mixed-method research, user journey mapping, and impact on strategy).

• "How would you approach establishing and evolving a design system for a platform like Wüest Dimensions? What are the key components, and how do you ensure adoption across teams?" (Highlight scalability, reusability, and collaboration with engineering).

• "Walk us through a project where you simplified a complex professional workflow. What was the challenge, your process, and the outcome?" (Prepare a detailed case study from your portfolio emphasizing problem simplification).

• "How do you define and measure UX success metrics? Provide examples of metrics you've used and how they informed design iterations." (Focus on data-driven design, analytics tools, and impact on business goals). Company & Culture Questions:

• "What interests you about Wüest Partner and the real estate technology industry?" (Research company mission, values, and recent news; connect to your passion for design and innovation).

• "How do you foster collaboration within a cross-functional team, especially when working with Product Managers and Engineers?" (Discuss your experience with agile methodologies, workshop facilitation, and communication strategies).

• "What are your thoughts on designing for AI-native workflows and human-AI collaboration? What are the key considerations?" (Showcase your understanding of ethical design, transparency, and user control in AI contexts). Portfolio Presentation Strategy:

• Structure: Organize your portfolio logically, perhaps by project type or by demonstrating your end-to-end process. Clearly label each project with its objective, your role, and the timeframe.

• Narrative: For each case study, tell a compelling story that highlights the problem, your user-centered approach, the design solutions, and the tangible results. Use visuals to support your narrative.

• Quantify Impact: Wherever possible, present data and metrics to quantify the success of your design solutions. This is critical for demonstrating ROI and effectiveness.

• Demonstrate Process: Clearly articulate your design process, including how you conducted research, made design decisions, and iterated based on feedback.

• Highlight AI/Automation: If you have relevant experience, specifically call out projects involving AI or automation to align with the company's focus.

📝 Enhancement Note: Interview preparation should focus on demonstrating a structured, data-informed, and user-centric design process. Candidates should be ready to articulate their strategic thinking, problem-solving abilities, and experience in complex B2B SaaS environments, with a particular emphasis on simplifying complex workflows and embracing AI.

📌 Application Steps

To apply for this Lead Product Experience (UX/UI) position:

• Submit your application through the provided link on jobs.smartrecruiters.com.

• Customize Your Resume: Tailor your resume to highlight experience in B2B SaaS, complex digital platforms, UX/UI leadership, design systems, and user research, using keywords from the job description.

• Curate Your Portfolio: Select your strongest end-to-end case studies that demonstrate your ability to simplify complex workflows, your experience with user research, prototyping, and design systems. Prepare to discuss your process and the impact of your work.

• Prepare for the Interview: Research Wüest Partner, its products (especially Wüest Dimensions), and the real estate industry. Prepare to discuss your design philosophy, collaboration style, and how you approach challenges related to AI and automation.

• Practice Your Presentation: Rehearse presenting your portfolio and answering common UX interview questions, focusing on clear communication, strategic thinking, and quantifiable results.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.