Lead Product Experience (UX/UI) 80-100%

📍 Job Overview

Job Title: Lead Product Experience (UX/UI) 80-100%

Company: Wüest Partner

Location: Zürich, Zurich, Switzerland

Job Type: Full-time

Category: Product Experience / UX/UI Design

Date Posted: 2026-09-24

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the strategic development and continuous improvement of the product experience for the Wüest Dimensions SaaS platform, focusing on user-centered design principles.

• Drive product discovery through customer interviews, usability testing, and mixed-methods research to validate concepts and identify key user pain points within complex real estate processes.

• Design and evolve comprehensive user journeys, workflows, information architectures, prototypes, and high-fidelity user interfaces, with a particular emphasis on AI-native workflows and automation.

• Establish and scale a robust, scalable design system and consistent UX standards across the platform and multiple teams, enhancing overall product design maturity.

• Foster a user-centric design culture by collaborating closely with Product Managers, Engineers, Account Managers, and customers, driving the adoption of best practices and UX measurement.

📝 Enhancement Note: This role is fundamentally a Product Design leadership position with a strong emphasis on UX/UI. While the core responsibilities lean heavily into user experience and product design, the "Lead" title and the need to "scale design systems and UX practices" suggest a significant strategic and potentially people-management component, even if not explicitly stated. The operations context here is indirect, focusing on enabling efficient decision-making for real estate professionals through a sophisticated SaaS platform.

📈 Primary Responsibilities

• Conduct in-depth customer interviews, contextual inquiries, and usability testing sessions to deeply understand user needs, pain points, and workflows within the real estate domain.

• Develop comprehensive user journeys, workflow diagrams, information architectures, wireframes, and interactive prototypes for new features and platform enhancements.

• Design high-fidelity user interfaces that are intuitive, consistent, and adhere to established design principles and brand guidelines.

• Improve existing UX pain points within the current Wüest Dimensions platform by applying user research insights and design best practices.

• Architect and implement AI-native workflows, automation features, and human-AI collaboration models that enhance user efficiency and decision-making capabilities.

• Create, maintain, and scale a comprehensive, reusable design system and a library of UX patterns to ensure consistency and efficiency across the platform.

• Define, track, and analyze key UX success metrics (e.g., task completion rates, user satisfaction, adoption rates) using analytics tools and customer feedback.

• Facilitate workshops and collaborative sessions with cross-functional teams (Product, Engineering, Account Management) to gather requirements, align on design strategies, and drive consensus.

• Advocate for and mature user-centered design practices across the organization, contributing to the overall product design maturity.

• Ensure seamless integration of user experience considerations throughout the entire product development lifecycle, from discovery to implementation and iteration.

📝 Enhancement Note: The responsibilities highlight a full-cycle product design role, from foundational research and discovery to detailed UI design, system thinking (design systems), and strategic implementation of advanced features like AI and automation. The emphasis on improving existing pain points and scaling practices suggests a need for both tactical execution and strategic leadership.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or equivalent vocational training in UX/UI Design, Human-Computer Interaction (HCI), Interaction Design, Product Design, Digital Design, or a closely related field. Experience:

• Minimum of 5 years of progressive professional experience in User Experience (UX) Design, UX/UI Design, or a comparable role.

• Demonstrated experience in the context of B2B SaaS, enterprise software, complex digital platforms, or AI-native systems is highly preferred.

• Proven track record of successfully simplifying complex professional workflows without compromising accuracy, transparency, or functionality, ideally within the real estate, financial services, analytics, or other data-intensive industries. Required Skills:

• Holistic Product Design: Ability to manage the entire product design process from conception to implementation, demonstrating a strong understanding of user-centered design methodologies.

• Mixed-Methods Research: Proficiency in conducting various research techniques, including customer interviews, contextual inquiry, user surveys, and heuristic evaluations.

• Interaction Design & Prototyping: Strong skills in designing intuitive user flows, creating wireframes, interactive prototypes (using tools like Figma, Claude Design), and defining interaction patterns.

• Usability Testing: Experience planning, executing, and analyzing usability tests to gather actionable feedback and validate design solutions.

• Visual Design: A keen eye for aesthetics, typography, color theory, and layout, ensuring visually appealing and consistent user interfaces.

• Design Systems & Pattern Libraries: Experience in building, scaling, and maintaining design systems and reusable UX patterns for large-scale applications.

• Stakeholder Management: Excellent ability to communicate design decisions, gather feedback, and build consensus with diverse stakeholders, including Product Managers, Engineers, and clients.

• Workshop Facilitation: Skilled in leading design thinking workshops, brainstorming sessions, and collaborative problem-solving activities.

• German & English Fluency: Excellent written and verbal communication skills in both German and English.

Preferred Skills:

• AI Product Design: Experience designing products that incorporate AI-driven features, automation, and human-AI collaboration.

• Real Estate or Financial Services Domain Knowledge: Familiarity with the complexities and workflows of the real estate or financial services industries.

• Analytics & Data Interpretation: Ability to leverage user analytics data and customer feedback to inform design decisions and measure success.

• Familiarity with Collaboration Tools: Proficient use of collaboration suites like Confluence and Jira for project management and documentation.

📝 Enhancement Note: The experience requirement specifies "at least 5 years," but the nature of leading and scaling practices, coupled with the complexity of enterprise SaaS and AI, suggests that candidates with 7-10 years of experience would be highly competitive and potentially better suited for the strategic aspects of the role. The mention of "scaling design systems and UX practices" points towards a need for leadership capabilities beyond individual contribution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive and compelling portfolio showcasing end-to-end product design, demonstrating ownership of the entire development process, from initial research to final implementation.

• Case studies detailing your involvement in mixed-methods research (e.g., customer interviews, contextual inquiry) and how these insights directly informed design decisions.

• Examples of user journeys, workflow optimizations, interaction design solutions, and high-fidelity prototypes that solve complex user problems.

• Demonstrations of your experience with visual design, including a strong understanding of UI principles and aesthetic execution.

• Evidence of your ability to build, scale, and maintain design systems and reusable UX patterns, showcasing consistency and efficiency.

• Projects that highlight your experience with AI-native workflows, automation, or human-AI collaboration, illustrating how these were integrated into the user experience.

• Documentation of your approach to usability testing, including methodologies used and how feedback was incorporated to iterate on designs. Process Documentation:

• Showcase your ability to document and articulate complex professional workflows clearly and concisely.

• Provide examples of how you've defined and tracked UX success metrics, linking them to business objectives and user outcomes.

• Illustrate your process for collaborating with cross-functional teams, including Product Managers and Engineers, throughout the design and development lifecycle.

• Demonstrate your methodology for facilitating workshops and stakeholder meetings to drive alignment and gather requirements.

📝 Enhancement Note: For this Lead role, the portfolio should not just display completed projects but also clearly articulate the candidate's strategic thinking, process ownership, and leadership in driving UX initiatives. Evidence of scaling practices and influencing others is crucial.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for Lead UX/UI positions in Zürich, Switzerland, with 5-10 years of experience, a competitive salary range for this role (80-100% workload) would typically fall between CHF 120,000 and CHF 160,000 annually. This estimate considers the high cost of living in Zürich, the specialized nature of the role (combining UX/UI, product design, and AI), and the "Lead" designation.

Benefits:

• Flexible Work Smart Policy: Offers adaptability in how and where work is performed.

• Home Office Option: Provides the flexibility to work remotely.

• Professional and Collegial Company Culture: A supportive and collaborative work environment.

• Company Events: Opportunities for team building and social interaction (company parties, "Gipfeli-Pausen" – croissant breaks).

• Strong Team Spirit & Flat Hierarchies: Encourages open communication and direct contribution.

• Varied Responsibilities: Engaging and diverse tasks that contribute to platform evolution.

• Modern Workplace: A well-equipped and pleasant office environment in the city center.

• Professional Development Budget and Time: Generous allocation for continuous learning, including conferences, courses, and certifications.

• Additional Fringe Benefits: A comprehensive package of other attractive employee benefits.

Working Hours:

The role is advertised as 80-100%, indicating flexibility in the exact weekly hours, but typically equating to 32-40 hours per week. The "Work Smart" concept suggests a focus on results and flexibility rather than strict adherence to traditional hours, with the expectation of core availability for team collaboration.

📝 Enhancement Note: The salary estimate is based on research from Swiss job boards (e.g., jobs.ch, Glassdoor Switzerland) for Lead UX/UI Designer roles in Zürich, factoring in the specified experience level and the demanding nature of enterprise SaaS design. The 80-100% workload implies that the salary will be pro-rated accordingly.

🎯 Team & Company Context

🏢 Company Culture

Industry: Real Estate Technology (PropTech), Software, Data Analytics, and Consulting. Wüest Partner operates at the intersection of these fields, leveraging data and digital solutions to provide decision support for the real estate industry. This industry context means a focus on accuracy, reliability, and deep domain expertise.

Company Size: Approximately 500 employees across Europe, with a headquarters in Switzerland. This mid-to-large size suggests a stable, established organization with structured processes but still retaining agility and a culture that can foster innovation.

Founded: 1985. With a history spanning over three decades, Wüest Partner has evolved from a traditional consultancy to a digital-first solutions provider, indicating a strong capacity for adaptation and a deep understanding of market evolution.

Team Structure:

• The Wüest Dimensions platform team is likely composed of cross-functional units, including Product Managers, Product Owners, Software Architects, Engineers (Frontend/Backend), UI Designers, and UX/Product Experience Leads.

• The Lead Product Experience will report into a Product Management or Design leadership role, working closely with Product Owners and Engineering leads on a day-to-day basis.

• Collaboration is expected to be high, with frequent interaction across Product, Engineering, Account Management, and potentially direct client engagement for research. Methodology:

• Data-Driven Decision Making: Core to Wüest Partner's mission, this is reflected in the SaaS platform's purpose and the UX team's reliance on research, analytics, and metrics.

• Agile Development: Implied by the collaboration with Product Owners and Engineers, and the iterative nature of SaaS development. The team likely uses agile frameworks (Scrum, Kanban) for workflow management.

• User-Centricity: A fundamental principle for this role, emphasizing the importance of understanding and designing for the end-user throughout the entire product lifecycle.

• Continuous Improvement: Evident in the responsibility to refine existing UX pain points and advance design practices.

Company Website: https://www.wuestpartner.com/

📝 Enhancement Note: The company's focus on real estate data and analytics means the UX/UI design must balance sophisticated functionality with intuitive usability for professionals who may not be tech experts but rely heavily on data accuracy and actionable insights. The "AI-native workflows" suggest a forward-looking approach within a traditionally conservative industry.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a "Lead" within Product Experience and UX/UI Design. It signifies a senior individual contributor role with significant strategic influence and responsibility for a critical aspect of the product. It sits above a standard UX/UI Designer but may not yet be a formal people management role (unless specified otherwise). The focus is on leading the practice and experience rather than directly managing a team.

Reporting Structure: The Lead Product Experience will likely report to a Head of Product, Director of Product Design, or a senior Product Manager. They will work in close alignment with Product Owners and Engineering Managers within cross-functional product teams.

Operations Impact: While not a direct revenue operations role, this position has a profound indirect impact on revenue. By creating an intuitive, efficient, and valuable user experience for the Wüest Dimensions SaaS platform, the Lead Product Experience directly contributes to:

• Customer Acquisition: A superior product experience can be a key differentiator in sales cycles.

• Customer Retention: High user satisfaction and ease of use reduce churn and increase customer lifetime value.

• Upselling/Cross-selling: A well-designed platform can facilitate the adoption of additional features or modules.

• Operational Efficiency for Clients: By simplifying complex real estate processes, the platform enhances the productivity of Wüest Partner's clients, solidifying their reliance on the service.

Growth Opportunities:

• Leadership Progression: Potential to move into a formal people management role (e.g., Design Manager, Head of UX) or to become a Principal UX Designer/Architect, leading larger initiatives or defining design strategy across multiple products.

• Specialization: Deepen expertise in AI-driven design, complex enterprise SaaS UX, or specific areas of real estate technology.

• Cross-Functional Expertise: Gain deeper understanding of Product Management, Engineering, and business strategy through close collaboration.

• Mentorship: Opportunity to mentor junior designers and contribute to the growth of the design practice within Wüest Partner.

📝 Enhancement Note: The "Lead" title implies a significant degree of autonomy and the ability to influence product direction. Candidates should expect to be challenged to not only design but also to champion and evolve the UX discipline within the company.

🌐 Work Environment

Office Type: The role is advertised as "Hybrid," with a primary office location in Zürich. This suggests a blend of remote work and in-office collaboration. The company emphasizes a "Work Smart" concept, implying a focus on flexibility and results.

Office Location(s): The main office is located at Bleicherweg 5, 8001 Zürich, Switzerland, described as a "beautiful workplace in the center of Zurich with modern infrastructure." This central location offers excellent accessibility via public transport and proximity to amenities.

Workspace Context:

• Collaborative Environment: The emphasis on "strong team spirit" and "flat hierarchies" suggests an open and collaborative workspace where ideas are shared freely.

• Operations Tools & Technology: Expect access to modern design and collaboration tools, including Figma, Claude Design, Confluence, and Jira, as well as analytics platforms for user data.

• Team Interaction: Regular opportunities for face-to-face interaction with Product Managers, Engineers, other designers, and potentially clients during research phases. The office environment is likely designed to facilitate this collaboration.

Work Schedule: The 80-100% workload provides flexibility. The "Work Smart" policy indicates that while core availability for meetings and collaborative sessions is expected, there's likely autonomy in structuring the workday to balance productivity and personal life. The expectation is that work is completed efficiently and effectively, regardless of the exact hours clocked.

📝 Enhancement Note: The hybrid nature and "Work Smart" policy are key indicators of a modern work environment that values employee autonomy and work-life balance, while still requiring dedicated collaboration time.

📄 Application & Portfolio Review Process

Interview Process:

1. Initial Screening: A brief call with Talent Acquisition (Federica Arcella) to assess basic qualifications, interest, and cultural fit.

2. Hiring Manager Interview: A more in-depth discussion with the hiring manager (likely a Head of Product or Design Lead) focusing on experience, strategic thinking, and approach to product design challenges.

3. Portfolio Review & Design Challenge: A dedicated session where candidates present their portfolio, discussing their process, decision-making, and impact. This may be accompanied by a take-home design challenge or an in-person/virtual whiteboarding exercise focused on problem-solving and design thinking.

4. Cross-Functional Interview: Meeting with key stakeholders from Product and Engineering to assess collaboration skills, communication style, and ability to work within an interdisciplinary team.

5. Final Interview: Potentially a conversation with a senior leader to confirm overall fit and discuss career aspirations.

Portfolio Review Tips:

• Tell a Story: Structure your portfolio around case studies that clearly articulate the problem, your process, your role, the solutions you designed, and the measurable impact.

• Show, Don't Just Tell: Use visuals (screenshots, prototypes, user flows) to illustrate your design thinking and execution.

• Highlight Your Process: Emphasize your research methodologies, how you translated insights into design, and how you iterated based on feedback.

• Quantify Impact: Where possible, include metrics that demonstrate the success of your designs (e.g., improved conversion rates, reduced task completion time, increased user satisfaction scores).

• Tailor to the Role: Showcase projects that are most relevant to B2B SaaS, complex enterprise platforms, AI-native products, or the real estate industry.

• Explain Your Role Clearly: Be specific about your contributions, especially in team projects.

Challenge Preparation:

• Understand the Domain: Familiarize yourself with the real estate industry and the types of challenges Wüest Partner aims to solve with its SaaS platform.

• Practice Problem Decomposition: Be prepared to break down a complex problem into smaller, manageable parts.

• Articulate Your Thought Process: Think out loud during any live exercises, explaining your assumptions, design choices, and trade-offs.

• Focus on User Needs: Always anchor your solutions in user problems and business objectives.

• Demonstrate Collaboration: If working on a team challenge, show how you would incorporate feedback and collaborate with others.

📝 Enhancement Note: The portfolio review is critical for this role. Candidates should prepare to deep-dive into their work, demonstrating not just aesthetic skills but a robust understanding of user research, problem-solving, and strategic design thinking within a business context.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma (primary expectation), Claude Design (mentioned as a tool, likely for AI-assisted design or specific workflows).

• Collaboration & Documentation: Confluence, Jira (essential for working with engineering and product teams).

• Design Systems: Experience in creating, maintaining, and scaling design systems.

Analytics & Reporting:

• Candidates should be comfortable using analytics tools (e.g., Google Analytics, Mixpanel, Amplitude, or proprietary platforms) to understand user behavior, track feature adoption, and measure UX impact.

• Experience with A/B testing platforms and interpreting A/B test results is a plus. CRM & Automation:

• While not directly managing CRM or automation tools, understanding how UX design integrates with these systems (e.g., user onboarding flows, personalized experiences) is beneficial.

• Familiarity with how AI and automation features are integrated into SaaS platforms will be key for designing AI-native workflows.

📝 Enhancement Note: Proficiency in Figma and Jira/Confluence is almost certainly a baseline requirement. Experience with AI design tools or platforms is a significant advantage given the role's focus on AI-native workflows.

👥 Team Culture & Values

Operations Values:

• Data-Driven: Decisions are informed by data, research, and analytics. This applies to design choices as well as business strategy.

• Customer-Centricity: A deep commitment to understanding and serving the needs of real estate professionals.

• Innovation: A drive to leverage technology (including AI and digital solutions) to push the boundaries of the real estate industry.

• Excellence & Precision: Reflecting the company's core business in property valuation and consulting, there's an expectation of high quality, accuracy, and attention to detail in all aspects of work, including design.

• Collaboration: Working effectively across diverse teams and functions to achieve shared goals.

Collaboration Style:

• Cross-functional Integration: Expect close collaboration with Product Management and Engineering, involving shared ownership of product outcomes.

• Process Review & Feedback: A culture that encourages constructive feedback on designs and processes to foster continuous improvement.

• Knowledge Sharing: Openness to sharing learnings from research, design experiments, and best practices across teams and the wider organization.

• Agile & Iterative: A preference for iterative development and design, allowing for flexibility and adaptation based on new information.

📝 Enhancement Note: The company's values, particularly "Excellence & Precision" and "Innovation," are critical for a UX/UI role in a data-intensive, professional services industry. The design must be both beautiful and meticulously accurate.

⚡ Challenges & Growth Opportunities

Challenges:

• Simplifying Complexity: The primary challenge will be translating highly complex real estate data, valuation methodologies, and business processes into intuitive and user-friendly interfaces.

• Balancing User Needs with Technical Constraints: Effectively navigating the trade-offs between ideal user experiences and technical feasibility, development timelines, and platform architecture.

• Driving Adoption of New UX Practices: Championing user-centered design and scaling design systems within an established organization may require strong advocacy and change management skills.

• Designing for AI & Automation: Staying ahead of the curve in designing effective and ethical AI-native workflows that truly augment, rather than complicate, user tasks.

• Cross-Cultural/Cross-Functional Communication: Effectively communicating design vision and rationale to diverse stakeholders with varying technical backgrounds and priorities.

Learning & Development Opportunities:

• Deep Dive into PropTech: Gaining specialized knowledge in the nuances of real estate technology, data, and workflows.

• AI/ML Design Best Practices: Developing expertise in designing for AI-powered features and automation.

• Leadership and Mentorship: Growing into a leadership role, mentoring junior designers, and shaping the future of the design practice at Wüest Partner.

• Industry Conferences & Certifications: Utilizing the generous professional development budget to attend relevant UX, design, or PropTech conferences and pursue certifications.

📝 Enhancement Note: The challenge of "simplifying complexity" is central to this role. Candidates must demonstrate an aptitude for understanding intricate domains and translating them into accessible user experiences.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to simplify an extremely complex workflow or dataset for a user. What was your process, what were the challenges, and what was the outcome?" (Focus on process, problem-solving, and impact).

• "How would you approach designing a new AI-native feature for a real estate valuation platform? What research would you conduct, and what potential ethical considerations would you address?" (Focus on AI design, research, and strategic thinking).

• "Imagine you need to convince a skeptical engineering team to adopt a new design system. How would you approach this, and what evidence would you present?" (Focus on stakeholder management, advocacy, and collaboration). Company & Culture Questions:

• "What do you know about Wüest Partner and the real estate technology industry? How does your design philosophy align with our focus on data-driven decision-making?" (Focus on research and cultural alignment).

• "Describe your ideal collaboration with Product Managers and Engineers. How do you ensure alignment and shared ownership?" (Focus on team dynamics and collaboration style).

• "How do you measure the success of your UX designs, particularly in a B2B SaaS context? What KPIs are most important?" (Focus on metrics, ROI, and impact measurement). Portfolio Presentation Strategy:

• Structure: Organize your presentation around 2-3 key case studies that best represent your end-to-end product design capabilities, research acumen, and impact.

• Narrative: For each case study, clearly articulate the problem statement, your specific role and contributions, the design process you followed (research, ideation, iteration), the solutions you developed, and the measurable outcomes or impact.

• Visuals: Use high-quality visuals – wireframes, user flows, interactive prototypes, and final UI designs – to illustrate your work.

• Process Emphasis: Spend significant time explaining why you made certain design decisions, linking them back to user research, business goals, or technical constraints.

• Q&A Readiness: Be prepared for detailed questions about your process, decision-making, and the challenges you faced. Anticipate questions about how you handle feedback and iteration.

📝 Enhancement Note: Interviewers will be looking for a candidate who can articulate a clear, user-centered design process, demonstrate strategic thinking, and quantify the impact of their work. The ability to simplify complexity and integrate AI will be key themes.

📌 Application Steps

To apply for this Lead Product Experience (UX/UI) position:

• Click the "Apply Now" button on the job posting and complete the online application form.

• Portfolio Customization: Curate your portfolio to prominently feature projects that demonstrate end-to-end product design, mixed-methods research, AI-native workflows, and experience with complex B2B SaaS platforms. Ensure case studies clearly articulate problems, your process, and quantifiable results.

• Resume Optimization: Tailor your resume to highlight keywords from the job description, such as "Product Experience," "UX/UI Design," "SaaS," "AI-native workflows," "Design Systems," "User Research," and "Stakeholder Management." Quantify achievements whenever possible.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and project impact. Prepare specific examples for common UX interview questions and be ready to present your portfolio with confidence.

• Company Research: Thoroughly research Wüest Partner, their mission, their Wüest Dimensions platform, and the real estate industry. Understand their values and how your design philosophy can contribute to their success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---