Kommunikationsdesigner*in mit dem Schwerpunkt UX-Design in Köln (m/w/d)

📍 Job Overview

Job Title: Kommunikationsdesigner*in mit dem Schwerpunkt UX-Design (m/w/d)

Company: facts and fiction GmbH

Location: Köln, Germany

Job Type: Full-Time

Category: Creative & Media / UX Design / Communication Design

Date Posted: June 02, 2026

Experience Level: Mid-Level (2-5 years implied)

Remote Status: Hybrid

🚀 Role Summary

• This role focuses on the intersection of communication design and user experience (UX) design, specifically within spatial communication contexts such as exhibitions, museums, and event spaces.

• The position requires a strong command of digital design tools and principles, with a primary emphasis on UX/UI to create engaging and intuitive interactive experiences.

• Responsibilities extend to the holistic design of communication elements, encompassing both digital interfaces and supporting print materials.

• The role is situated within a creative agency environment known for its work in spatial communication and event conception, demanding a blend of strategic thinking and creative execution.

📝 Enhancement Note: The job title and description strongly indicate a role within the creative and design sector, with a specific focus on UX/UI within spatial and experiential design. While not a traditional Revenue Operations or Sales Operations role, the emphasis on user experience, design strategy, and project execution has transferable skills relevant to GTM operations, particularly in areas like customer journey mapping, digital experience optimization, and cross-functional project management. The "spatial communication" aspect suggests a need for understanding how users interact with physical and digital environments, a concept applicable to optimizing customer touchpoints in a broader GTM context.

📈 Primary Responsibilities

• Develop and execute design concepts for various spatial communication formats, including exhibitions, museums, experience worlds, and showrroms.

• Apply UX/UI design principles to create engaging and intuitive interfaces for media stations and interactive exhibits.

• Design exhibition graphics and other visual communication elements that align with overall project themes and user journeys.

• Produce accompanying print materials, ensuring brand consistency and effective communication across all touchpoints.

• Collaborate within an interdisciplinary team of designers, strategists, and project managers to deliver comprehensive communication solutions.

• Translate project requirements and user needs into compelling and functional design solutions.

• Ensure design integrity and quality from concept through to final realization.

📝 Enhancement Note: While the core responsibilities are rooted in design, the emphasis on "communication design," "user experience," and "interactive exhibits" implies a need for understanding user flows, information architecture, and how design impacts user engagement and understanding. These are critical components for GTM operations professionals looking to optimize customer journeys and digital touchpoints.

🎓 Skills & Qualifications

Education:

• Completed degree in Communication Design or Media Design. Experience:

• Implied Mid-Level experience, typically 2-5 years post-graduation, with a demonstrable portfolio showcasing relevant UX and communication design projects. Required Skills:

• Strong proficiency in Adobe Creative Suite (e.g., Photoshop, Illustrator, InDesign).

• Expert-level skills in Figma for UI/UX design and prototyping.

• Excellent German language skills (minimum C2 level) for effective communication and collaboration.

• Good English language skills for working in an international team and on international projects.

• Passion for exhibition design, museums, and experience spaces.

• Ability to work independently, demonstrating strong self-management and initiative.

• Proven team spirit and collaborative attitude.

• Creativity and a strong conceptual thinking ability. Preferred Skills:

• Experience with user research methodologies and usability testing.

• Knowledge of interactive media development or basic coding principles (e.g., HTML/CSS).

• Familiarity with project management methodologies within a creative agency setting.

• Serbian language skills (as a bonus, indicating a multilingual and adaptable candidate).

📝 Enhancement Note: The emphasis on specific design software like Figma and Adobe Creative Cloud, along with strong language requirements, highlights the need for candidates to have a robust technical and communication toolkit. For operations roles, this translates to proficiency in CRM, analytics platforms, and clear communication skills with diverse stakeholders. The "passion for Expo, Museums, and Experience Spaces" suggests a need for a candidate who can understand and design for specific user environments and journeys, a valuable trait for GTM operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of communication design projects with a strong emphasis on UX/UI.

• Demonstrable examples of digital design, interactive exhibit concepts, and media station interfaces.

• Case studies detailing the design process, problem-solving approaches, and user-centered design decisions.

• Evidence of creating cohesive design systems that span digital and print media.

• Clear articulation of how design solutions addressed specific project goals and user needs. Process Documentation:

• Examples of workflow design for digital interfaces, from wireframing to high-fidelity mockups.

• Documentation of user journey mapping and how it informed design decisions.

• Prototypes demonstrating interactive elements and user flows.

• Case studies that highlight the impact of design on user engagement or project objectives.

📝 Enhancement Note: For operations roles, a portfolio is crucial for demonstrating practical problem-solving skills, process improvements, and quantifiable impact. While this role asks for a design portfolio, the underlying principle of showcasing process, problem-solving, and results is directly transferable. Operations candidates should prepare case studies demonstrating their ability to analyze issues, design solutions (process improvements), implement them, and measure their impact using data.

💵 Compensation & Benefits

Salary Range:

• As no specific salary range is provided, and given the role's location in Cologne, Germany, and the mid-level experience implied (2-5 years), a competitive salary range for a UX/Communication Designer would typically fall between €45,000 and €60,000 per year. This estimate is based on industry benchmarks for similar roles in major German cities, considering the agency's specialization and the required skill set. Benefits:

• Exciting and varied projects, offering continuous learning and professional development opportunities.

• Independent task ownership, providing autonomy and responsibility.

• Work within an international and open team environment, fostering collaboration and diverse perspectives.

• Trust-based working hours, allowing for flexibility and work-life balance.

• Mobile working options, supporting a hybrid work model.

• Mobility allowance, contributing to commuting costs.

• Bicycle leasing program, promoting sustainable transportation and employee well-being.

• An employer that values attitude, fun, and substantive relevance in its work. Working Hours:

• Trust-based working hours are offered, implying flexibility. A standard full-time week in Germany is typically 38-40 hours, which is likely the expected commitment.

📝 Enhancement Note: The provided benefits like "Trust-based working hours" and "Mobile working" suggest a modern, flexible work environment. For operations professionals, benefits like professional development, clear reporting structures, and opportunities for autonomy are highly valued, mirroring the sentiment of "independent tasks" and "international, open team."

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Creative Services / Advertising / Design / Experiential Marketing. facts and fiction operates in a dynamic, client-driven industry focused on creating impactful communication experiences, primarily in physical spaces. This requires agility, creativity, and a deep understanding of audience engagement. Company Size:

• The LinkedIn company data indicates a size of 51-200 employees. This suggests a mid-sized agency that is large enough to handle significant projects and maintain specialized teams, yet small enough to foster a close-knit culture and offer opportunities for individual impact. Founded:

• Founded in 2005, facts and fiction has over two decades of experience, positioning them as a well-established and reputable agency in the field of spatial communication and event management. This history implies a stable organization with a proven track record. Team Structure:

• The team is interdisciplinary, comprising designers, strategists, and project managers. This structure emphasizes collaboration and cross-pollination of ideas.

• Reporting likely follows a project-based or departmental structure, with designers reporting to design leads or project managers.

• Cross-functional collaboration is essential, as projects require input from various specializations to achieve a cohesive outcome. Methodology:

• The agency's focus on communication in space suggests a methodology that balances conceptual creativity with practical execution.

• User-centered design is implicit, especially with the emphasis on UX, ensuring that communication strategies resonate with target audiences.

• Project management likely employs agile or hybrid approaches to accommodate the creative process and client demands. Company Website:

• http://factsfiction.de

📝 Enhancement Note: The company's focus on "spatial communication" and "experiential design" suggests a culture that values creativity, innovation, and a hands-on approach to problem-solving. For operations professionals, this implies a need to understand how to support creative workflows, manage projects with non-linear timelines, and contribute to a client-focused, results-oriented environment.

📈 Career & Growth Analysis

Operations Career Level:

• This role is positioned as a mid-level Communication Designer with a specialization in UX. In a broader GTM context, this translates to a specialist role focused on user interface design, digital experience optimization, and the visual communication of brand and product value. The responsibilities involve translating strategic goals into tangible design outputs. Reporting Structure:

• The candidate will likely report to a Senior Designer, Design Lead, or a Creative Director, depending on the team's internal structure. They will also work closely with project managers and potentially account managers. Operations Impact:

• While this role is in design, its impact on GTM operations is significant. Effective UX and communication design directly influence user perception, engagement, and conversion. Well-designed exhibitions, interactive exhibits, and digital interfaces can enhance brand recall, drive customer interest, and contribute to achieving event or exhibition objectives, which often tie into broader marketing and sales funnel goals. Growth Opportunities:

• Specialization: Deepen expertise in UX/UI design, user research, or specific areas of spatial communication.

• Leadership: Progress to Senior Designer, Art Director, or Team Lead roles, managing projects and mentoring junior designers.

• Cross-Functional Development: Gain exposure to broader project management, strategy, or even client account management within the agency.

• Skill Expansion: Develop expertise in new design tools, technologies, or emerging trends in experiential design and digital interaction.

📝 Enhancement Note: The growth path from a mid-level specialist to a leadership role is common across many professional fields, including operations. The key is to identify how operational skills like process optimization, data analysis, and strategic planning can be leveraged for career advancement within a creative or GTM context.

🌐 Work Environment

Office Type:

• The company has offices in Cologne and Berlin, indicating a professional office setting designed to foster creativity and collaboration. As a hybrid role, it suggests a mix of in-office work for collaboration and on-site project needs, and remote work for focused tasks. Office Location(s):

• Köln (Cologne), Germany. This major city offers a vibrant professional environment with good infrastructure and accessibility. Workspace Context:

• The work environment is designed to be collaborative and creative, with an emphasis on interdisciplinary teamwork.

• Access to industry-standard design tools and technology (Adobe Creative Cloud, Figma) is expected.

• Opportunities for regular interaction with design teams, project managers, and potentially clients, fostering a dynamic and communicative atmosphere. Work Schedule:

• Trust-based working hours and mobile working options provide significant flexibility. This allows individuals to manage their schedules effectively, balancing focused design work with collaborative sessions and personal commitments, which is crucial for creative output and work-life balance.

📝 Enhancement Note: The hybrid work model and trust-based hours are becoming standard for many professional roles, including operations. The emphasis on a collaborative and creative workspace is key for roles that require brainstorming, problem-solving, and cross-functional alignment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application materials, focusing on the portfolio's relevance and quality.

• Portfolio Presentation & Discussion: Candidates will likely present their portfolio, discussing their design process, UX/UI strategies, and specific project outcomes. This is a critical stage to assess design thinking and communication skills.

• Skills Assessment: Potential practical exercise or case study focusing on a design challenge, testing problem-solving abilities, creativity, and tool proficiency (e.g., Figma).

• Team/Cultural Fit Interview: Meeting with team members and potentially HR to assess collaboration style, enthusiasm for the company's work, and alignment with company values.

• Final Interview: With a senior leader or hiring manager to discuss the role in depth and finalize the offer.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your UX/UI expertise, versatility, and ability to handle complex design challenges relevant to spatial communication.

• Tell a Story: For each project, clearly articulate the problem, your role, the design process (including user research and iteration), the solutions implemented, and the impact/results.

• Highlight UX Process: Emphasize user research, wireframing, prototyping, usability testing, and how these informed your final design decisions.

• Demonstrate Tool Proficiency: Clearly show your command of Figma and Adobe Creative Suite within your project examples.

• Quantify Impact: Where possible, include metrics or qualitative feedback that demonstrates the success of your designs.

Challenge Preparation:

• Be prepared for a design challenge that might involve rapid concept development, UI sketching, or a short case study analysis.

• Focus on demonstrating your problem-solving approach, your ability to think critically about user needs, and your creative execution under time constraints.

• Practice articulating your thought process clearly and concisely.

📝 Enhancement Note: The emphasis on portfolio review and case studies is highly relevant to operations roles. Operations candidates should prepare to present their own process improvement case studies, detailing problem identification, solution design (process implementation), execution, and measurable outcomes.

🛠 Tools & Technology Stack

Primary Tools:

• Adobe Creative Cloud: Essential suite for graphic design, photo editing, and layout. Proficiency in Photoshop, Illustrator, and InDesign is expected.

• Figma: Critical for UI/UX design, prototyping, and collaborative design workflows. Expertise in Figma is a key requirement.

• Prototyping Tools: Implicitly, tools for creating interactive prototypes will be used, with Figma being a primary platform for this.

Analytics & Reporting:

• While not explicitly mentioned, understanding analytics for user behavior (e.g., website analytics, app usage data) could be beneficial for informing UX design decisions. CRM & Automation:

• Not directly relevant to this design role, but understanding how design integrates with marketing automation or CRM-driven customer journeys might be a plus in a broader GTM context.

📝 Enhancement Note: Understanding the technology stack is crucial for operations roles. This includes CRM systems (Salesforce, HubSpot), marketing automation platforms (Marketo, Pardot), business intelligence tools (Tableau, Power BI), and data warehousing solutions. Proficiency in these tools is often a core requirement for operations positions.

👥 Team Culture & Values

Operations Values:

• Creativity & Innovation: A strong emphasis on generating novel ideas and pushing design boundaries.

• User-Centricity: A commitment to understanding and designing for the end-user's needs and experiences.

• Collaboration: A belief in the power of teamwork and interdisciplinary synergy to achieve the best results.

• Quality & Craftsmanship: A dedication to delivering high-quality, polished, and impactful design work.

• Passion & Engagement: A drive to work on meaningful projects that have a real impact.

Collaboration Style:

• Interdisciplinary: Working seamlessly with individuals from different backgrounds and specializations (e.g., strategists, project managers).

• Feedback-Oriented: An open culture for constructive criticism and iterative improvement of designs.

• Project-Driven: Collaboration is often structured around specific client projects and their unique requirements.

• Communicative: Regular interaction and clear communication are vital for ensuring alignment and successful project execution.

📝 Enhancement Note: For operations roles, values often revolve around data-driven decision-making, process efficiency, cross-functional alignment, and continuous improvement. Understanding how a company's specific values translate into daily work and decision-making is key for cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Creativity with Client Needs: Successfully translating client objectives and brand guidelines into innovative yet practical design solutions.

• Managing Diverse Project Demands: Adapting design approaches for a wide range of projects, from intimate exhibitions to large-scale events.

• Staying Current with Technology: Keeping pace with rapid advancements in design software, interaction technologies, and user experience trends.

• Cross-Functional Communication: Effectively communicating design concepts and rationale to non-design stakeholders.

Learning & Development Opportunities:

• Deepening UX Expertise: Access to training and projects that enhance skills in user research, interaction design, and digital strategy.

• Exploring Spatial Design: Opportunities to learn and contribute to the broader aspects of exhibition and experiential design.

• Industry Exposure: Working on high-profile projects for major clients, offering significant portfolio building and industry recognition.

• Mentorship: Learning from experienced designers and creative leads within the agency.

📝 Enhancement Note: Operations roles often face challenges related to data integrity, system scalability, process inefficiencies, and aligning disparate business units. Growth opportunities typically involve mastering new operational tools, developing strategic planning skills, and moving into leadership roles focused on optimizing business performance.

💡 Interview Preparation

Strategy Questions:

• "Describe a challenging UX project you worked on. What was the problem, how did you approach it, and what was the outcome?" (Focus on problem-solving, process, and results.)

• "How do you ensure your designs are user-centric, especially when working with tight client briefs?" (Prepare to discuss user research, empathy, and iterative design.)

• "Walk us through your process for creating an interactive exhibit or media station from concept to execution." (Detail your workflow, tools, and collaboration points.) Company & Culture Questions:

• "What interests you about facts and fiction's work in spatial communication and experiential design?" (Research their portfolio and tailor your answer.)

• "How do you handle constructive criticism on your designs?" (Emphasize an open, collaborative, and iterative approach.)

• "How do you stay updated on the latest trends in UX and design?" (Mention specific publications, conferences, or online resources.) Portfolio Presentation Strategy:

• Concise Storytelling: For each selected project, clearly articulate the objective, your role, the challenges, your design process (including UX methodologies), the solution, and the impact.

• Visual Clarity: Ensure your portfolio is well-organized, visually appealing, and easy to navigate. Use high-quality mockups and prototypes.

• Focus on UX: Emphasize how user needs and behaviors informed your design decisions. Showcase wireframes, user flows, and interactive prototypes.

• Tool Demonstration: Be ready to briefly explain your tool choices (Figma, Adobe CC) and how you utilized them effectively.

• Engage Your Audience: Be prepared to answer questions and discuss your design rationale in detail.

📝 Enhancement Note: Operations interview preparation should focus on demonstrating analytical skills, process optimization capabilities, and strategic thinking. Candidates should prepare to discuss past projects using a STAR method (Situation, Task, Action, Result), quantify their impact with metrics, and articulate their understanding of the company's business objectives and how operations supports them.

📌 Application Steps

To apply for this design position:

• Submit your application through the provided link on join.com.

• Portfolio Customization: Ensure your portfolio is tailored to highlight UX/UI design, digital interfaces, and interactive elements, specifically showcasing projects relevant to exhibitions, museums, or experience spaces.

• Resume Optimization: Update your resume to clearly list your proficiency in Adobe Creative Cloud and Figma, along with your degree and any relevant experience in communication or media design. Quantify achievements where possible.

• Prepare Your Narrative: Practice articulating your design process, your passion for user experience, and why you are a good fit for facts and fiction's creative environment. Be ready to discuss your portfolio in detail.

• Company Research: Familiarize yourself with facts and fiction's past projects and client work to understand their aesthetic, approach, and industry focus.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.