<span class="jobdescription"><p><span style="font-family:verdana, geneva, sans-serif">At Medibank Group, our brands, Medibank, ahm and Amplar Health, are united by a shared purpose: creating the best health and wellbeing for Australia. We're building a workplace where people can thrive, grow and make a meaningful impact, while helping shape a healthier future for our customers, patients and communities. </span></p>
<p> </p><div> <div> <p><span style="font-family:verdana, geneva, sans-serif">At Medibank, we're on a mission to create better experiences for our customers and our people. </span></p> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif">We are looking for a Knowledge Content Designer to join our Medibank Hub and play a key role in transforming complex information into intuitive, accessible and scalable knowledge experiences that help our frontline teams deliver great customer outcomes. </span></p> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif">The role focuses on content design, user experience, information architecture and user-centred design, helping shape how knowledge is created, structured and consumed across the organisation. </span></p> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif"><strong>We have both contract and permanent opportunities available. </strong> </span></p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif"> </span></p> </div> <div> <p><strong><span style="font-family:verdana, geneva, sans-serif">The </span><span style="font-family:verdana, geneva, sans-serif">Opportunity </span></strong></p> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif">You'll partner with Customer Change & Improvement Leads, subject matter experts and frontline teams to understand user needs, identify friction points and design knowledge experiences that are clear, practical and easy to navigate. </span></p> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif"> You'll combine content design, user research and systems thinking to help create solutions that improve usability, reduce complexity and support frontline performance. </span></p> </div> <div> <p> </p> <p><strong><span style="font-family:verdana, geneva, sans-serif">What You'll Be Doing </span></strong></p> <p> </p> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Design and improve frontline knowledge experiences that support day-to-day customer interactions. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Translate complex processes and requirements into clear, structured and usable content. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Conduct user research and gather insights to identify opportunities for improvement. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Create process flows, conversation guides and structured knowledge articles that support quick comprehension and accurate execution. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Apply information architecture, accessibility and content design principles to improve findability and usability. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Facilitate workshops and collaborate with stakeholders to challenge assumptions and develop evidence-based solutions </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Use performance data and feedback to continuously improve content experiences. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Contribute to the development of scalable content systems and reusable content structures. </span></p> </li> </ul> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif"> </span></p> </div> <div> <p><strong><span style="font-family:verdana, geneva, sans-serif">About You </span></strong></p> <p> </p> </div> <div> <p><span style="font-family:verdana, geneva, sans-serif">You'll bring experience in content design, UX writing, information architecture, service design or a related discipline, along with a passion for solving problems through great content and design. </span></p> </div> <div> <p> </p> <p><em><span style="font-family:verdana, geneva, sans-serif">You're likely to have: </span></em></p> <p> </p> </div> </div> <div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Experience designing complex content journeys rather than simply maintaining content. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Strong user-centred design and user research capabilities </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Experience designing task-based content, process flows and structured knowledge experiences. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Excellent stakeholder engagement and facilitation skills. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Strong written communication skills and the ability to simplify complex information. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">A proven track record of creating plain English content aligned with accessibility standards and readability metrics </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">Experience balancing multiple priorities within fast-paced environments. </span></p> </li> </ul> </div> <div> <ul style="list-style-type:disc"> <li style="font-family:verdana, geneva, sans-serif"> <p><span style="font-family:verdana, geneva, sans-serif">A portfolio showcasing content design, UX writing, information architecture or knowledge experience work.</span></p> </li> </ul> <p style="font-family:verdana, geneva, sans-serif"> </p> <div><strong><span style="font-family:verdana, geneva, sans-serif">Applications may close early, so if you’re interested, we encourage you to apply soon.</span></strong></div> <p style="font-family:verdana, geneva, sans-serif"> </p> </div> </div><p> </p> <p><span style="font-size:12.0pt"><span style="font-family:Verdana, Geneva, sans-serif"><strong>For more information about this role contact Hannah Casey via Hannah.Gunnell@medibank.com.au</strong></span></span></p> </span>Application Requirements
Candidates should have experience in content design, UX writing, or information architecture with a focus on complex content journeys. A strong portfolio demonstrating user-centred design, accessibility, and the ability to simplify complex information is required.