Junior UX Designer Intern

📍 Job Overview

Job Title: Junior UX Designer Intern

Company: Enercare

Location: Markham, Ontario, Canada

Job Type: Full-time (1-year contract)

Category: UX/UI Design

Date Posted: 2026-09-25

Experience Level: Entry-level (0-2 years)

Remote Status: Hybrid (4 days in office)

🚀 Role Summary

• This role is designed for an execution-focused UI/UX designer who will be embedded within the product team, contributing to the development of intuitive digital solutions.

• The intern will be responsible for translating complex requirements and workflows into clear, user-friendly, and build-ready designs, leveraging core design fundamentals.

• Success in this position will be measured by the ability to collaborate effectively with cross-functional teams, iterate rapidly in an agile setting, and deliver practical, high-quality user experiences.

• The position offers a unique opportunity to gain hands-on experience in mobile app design and operational workflow optimization within a large Canadian service company.

📝 Enhancement Note: This role is specifically for an intern with a 1-year contract, indicating a focus on learning and development within a structured team environment. The emphasis on "execution-focused" and "working at pace" suggests a need for proactive individuals who can quickly translate concepts into tangible design assets.

📈 Primary Responsibilities

• Translate business requirements, user stories, and technical specifications into intuitive and effective UI/UX designs.

• Develop user flows, wireframes, and high-fidelity mockups using Figma, ensuring adherence to established design patterns and brand guidelines.

• Collaborate closely with Product Managers, Developers, and other stakeholders throughout the agile sprint cycles to ensure design feasibility and alignment with project goals.

• Create and maintain design documentation, including user journey maps, prototypes, and detailed specifications for development handoff.

• Participate actively in sprint ceremonies, providing design insights and feedback to the development team.

• Conduct basic usability testing and gather feedback to inform design iterations and improvements.

• Ensure designs comply with modern usability principles, accessibility standards (e.g., WCAG), and best practices for mobile application interfaces.

• Contribute to the evolution and utilization of the company's design system, ensuring consistency across digital products.

📝 Enhancement Note: The responsibilities highlight a hands-on, iterative approach typical of agile development. The focus on translating "operational or service-based workflows" in the "Nice to Have" section suggests the candidate will be working on internal tools or customer-facing applications that manage service delivery, which is a key differentiator from purely marketing-focused UX roles.

🎓 Skills & Qualifications

Education:

• While specific degree requirements are not listed, a background in User Experience Design, Human-Computer Interaction (HCI), Graphic Design, or a related field is expected.

• Academic projects or coursework demonstrating proficiency in UX/UI principles will be highly valued. Experience:

• Minimum of 6 months of UX design experience, acquired through co-op placements, internships, or equivalent academic/personal projects.

• Demonstrated ability to apply core UX/UI design fundamentals in practical scenarios. Required Skills:

• Proficiency in Figma, including advanced features like component libraries, auto-layout, and interactive prototyping.

• Strong understanding of user flows, wireframing, and creating high-fidelity UI designs.

• Experience designing for mobile applications.

• Familiarity with agile development methodologies and sprint ceremonies.

• Knowledge of usability principles and accessibility standards.

• Excellent collaboration and communication skills, with the ability to articulate design decisions effectively to technical and non-technical audiences.

• Ability to iterate quickly and manage multiple design tasks in a fast-paced environment.

• Understanding of modern UI patterns and best practices. Preferred Skills:

• Exposure to design systems and experience working with component-based design.

• Familiarity with AI-assisted design tools for prototyping or exploration.

• Prior experience working on operational, service-based workflows, or internal business tools.

• Basic experience with usability testing methodologies and incorporating user feedback.

📝 Enhancement Note: The requirement for 6 months of experience, specifically mentioning "co-op or equivalent assignment," positions this as a true internship focused on practical application rather than theoretical knowledge. The emphasis on Figma and agile work suggests the company utilizes modern, fast-paced design workflows.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing a minimum of 2-3 relevant UX/UI design projects.

• Projects should demonstrate a clear understanding of the design process, from initial research and ideation through to final high-fidelity designs.

• Emphasis on projects that highlight user flow creation, wireframing, and interactive prototyping in Figma.

• Designs should reflect an ability to translate requirements into intuitive and user-friendly interfaces, particularly for mobile applications.

• Showcase examples of working within design constraints or established guidelines, if applicable. Process Documentation:

• For each portfolio project, clearly articulate the problem statement, your role, the design process followed, key decisions made, and the final outcome or learnings.

• Demonstrate an understanding of how to document workflows and user journeys to inform design solutions.

• Include examples of how you have iterated on designs based on feedback or testing.

📝 Enhancement Note: For an intern role, the portfolio is crucial for demonstrating practical skills and potential. The emphasis should be on showing the process and problem-solving approach rather than just polished final screens. Projects involving operational workflows or internal tools would be a significant advantage.

💵 Compensation & Benefits

Salary Range: $23 CAD per hour.

Benefits:

• As a 1-year contract intern position, benefits may vary. Typically, contract employees may not receive the same comprehensive benefits package as full-time permanent employees.

• Potential benefits could include:

  • Paid hourly wage as specified.

  • Opportunity to gain significant industry experience and build a professional portfolio.

  • Mentorship from senior UX designers and product development teams.

  • Exposure to enterprise-level software development processes within a large organization.

  • Potential for networking within the IT and Development departments.

  • Adherence to Canadian labor laws regarding breaks and statutory holidays. Working Hours:

• Full-time, typically 40 hours per week.

• Expected to participate in standard business hours, with potential flexibility depending on agile sprint needs and team collaboration.

📝 Enhancement Note: The hourly rate of $23 CAD/hour is competitive for an intern position in Markham, Ontario, reflecting the hybrid work model and the 1-year contract duration. While comprehensive benefits are less common for contract roles, the experience and mentorship are significant value propositions.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home and Commercial Services (Energy Sector). Enercare is one of Canada's largest providers, operating under brands like Enercare, HydroSolution, and Pioneer Plumbing & Heating. This context implies a focus on service delivery, customer support, and potentially field operations technology.

Company Size: Large enterprise, servicing over one million customers across multiple Canadian provinces. This suggests a structured environment with established processes and a significant digital footprint.

Founded: Enercare Inc. is a proudly Canadian-owned company with a history of providing essential home services. (Exact founding date not provided, but implied established presence).

Team Structure:

• The Junior UX Designer Intern will be part of the IT department, specifically within the "Development and Business Analysis" team.

• They will be embedded within a product team, working closely with Product Managers and Developers.

• Expected to collaborate with a Senior UX Designer for guidance and oversight.

• The role involves cross-functional collaboration with engineering, business analysis, and potentially other departments involved in product development and service delivery. Methodology:

• The team operates within an agile development framework, requiring participation in sprint ceremonies and rapid iteration.

• Emphasis on translating business needs into practical, user-centered designs.

• A focus on speed and efficiency, balanced with design quality and user experience.

• The company values a diverse, collaborative culture, with a commitment to health and safety.

Company Website: enercare.ca

📝 Enhancement Note: Enercare's industry (home and commercial services) suggests that the UX/UI design work might involve applications that support field technicians, customer service representatives, or directly improve the customer experience for service appointments and account management, rather than purely consumer-facing marketing websites.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level intern position, marking the beginning of a career in UX/UI design. It's an opportunity to gain foundational experience in a professional setting.

Reporting Structure: The intern will report to a manager within the IT - Development and Business Analysis department and receive direct guidance from a Senior UX Designer.

Operations Impact: While direct "operations" impact in the traditional sense might be limited for an intern, their work on UI/UX design directly influences the usability and efficiency of digital tools used by internal teams or customers, indirectly impacting service delivery and customer satisfaction.

Growth Opportunities:

• Skill Development: Deepen expertise in Figma, wireframing, user flows, and high-fidelity design. Gain practical experience with agile methodologies and design system implementation.

• Industry Exposure: Learn about UX/UI design within the context of the home and commercial services industry, understanding specific user needs and operational workflows.

• Portfolio Building: Develop a professional portfolio with real-world projects, demonstrating design skills and problem-solving abilities to future employers.

• Networking: Build professional relationships with designers, developers, and product managers, which can be invaluable for future career opportunities.

• Potential for Future Roles: Successful interns may be considered for future contract or permanent positions within Enercare or gain a strong reference for other opportunities in the tech industry.

📝 Enhancement Note: As an intern role, the primary growth opportunity is skill acquisition and practical experience. The 1-year contract provides a substantial period to learn and contribute, offering a more in-depth experience than a typical summer internship.

🌐 Work Environment

Office Type: Hybrid work model. The role requires 4 days per week in the Markham office, with 1 day potentially remote. This indicates a blend of in-person collaboration and independent work.

Office Location(s): Markham, Ontario, Canada. This location is within the Greater Toronto Area, known for its diverse business landscape and tech presence.

Workspace Context:

• The office environment is expected to be collaborative, facilitating interaction with product teams, developers, and senior designers.

• Access to necessary design software (Figma) and potentially other internal tools will be provided.

• The hybrid model allows for focused work sessions at home and collaborative sessions in the office.

• Enercare values a diverse and collaborative culture, suggesting an inclusive and supportive workspace.

Work Schedule: Standard full-time hours (approximately 40 hours per week). The hybrid nature allows for some flexibility in structuring the work week, balancing office presence with remote work.

📝 Enhancement Note: The requirement for 4 days in the office in Markham suggests that in-person collaboration and team integration are highly valued for this intern role. This also implies that candidates should be local or willing to commute to Markham regularly.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio for foundational UX/UI skills, Figma proficiency, and relevant experience (even from academic projects).

• Technical Interview/Portfolio Review: A session focused on reviewing the candidate's portfolio. Expect to walk through 1-2 projects, discussing your design process, challenges faced, and solutions implemented. Be prepared to answer questions about your Figma usage, wireframing techniques, and understanding of user flows.

• Behavioral/Team Fit Interview: Questions to assess collaboration skills, adaptability, ability to work in an agile environment, and cultural fit with Enercare's values. Questions about how you handle feedback and iterate on designs will be common.

• Hiring Manager Interview: Final discussion to confirm suitability for the role and discuss contract details.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your Figma skills, understanding of user flows, wireframing, and mobile design. Prioritize projects demonstrating problem-solving and iterative design.

• Tell a Story: For each project, clearly articulate the problem, your role, the process, your contributions, key decisions, and the outcome or learnings. Use visuals effectively.

• Highlight Figma Proficiency: Be ready to discuss specific Figma features you used (components, auto-layout, prototyping) and how they helped streamline your workflow.

• Showcase Process, Not Just Pixels: Emphasize your thought process, research (even if basic), iteration, and how you arrived at the final design.

• Address "Operational Workflow" Experience: If you have any projects related to internal tools, service management, or operational processes, highlight them, as this is a preferred skill.

Challenge Preparation:

• While a formal design challenge might not be given upfront, be prepared for hypothetical scenarios during interviews. For example, "How would you approach designing a feature for scheduling a service appointment?" or "How would you simplify a complex form for a technician?"

• Practice articulating your design rationale concisely and clearly.

📝 Enhancement Note: The portfolio is paramount for this role. Candidates should ensure it's polished, clearly demonstrates their skills in Figma and core UX/UI processes, and ideally includes any work related to complex workflows or service-oriented applications.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: This is the core design tool. Proficiency in creating user flows, wireframes, high-fidelity UIs, components, auto-layout, and prototyping is essential.

• Design Systems: Experience working with or contributing to design systems is a plus. This implies familiarity with component libraries and maintaining design consistency.

Analytics & Reporting:

• While not explicitly mentioned for the intern, exposure to or understanding of how designs impact user behavior and analytics is beneficial. The product team will likely use analytics tools to track usage of the designed features. CRM & Automation:

• Not directly relevant to the design intern's core responsibilities, but understanding that the company likely uses CRM and other business systems will provide context for the types of internal tools they might develop.

📝 Enhancement Note: The explicit mention of Figma as a core requirement means candidates must be highly proficient. Familiarity with design systems is also a significant advantage, indicating a mature design practice within the company.

👥 Team Culture & Values

Operations Values:

• Customer Focus: As a service company, understanding and serving customer needs is paramount. Designs should reflect this focus.

• Collaboration: The role emphasizes working closely with product, engineering, and stakeholders. A collaborative spirit is key.

• Efficiency & Speed: Operating in an agile environment and translating requirements quickly suggests a value placed on efficient processes and timely delivery.

• Continuous Learning: For an intern role, a willingness to learn, adapt, and grow is implicitly valued.

• Community Support: The company highlights its commitment to serving communities, which might translate into a culture of responsibility and impact.

Collaboration Style:

• Cross-functional Integration: Expect to work closely with diverse teams, requiring strong communication and empathy for different perspectives (technical, business, user).

• Iterative Feedback: An agile environment means designs are constantly reviewed and refined. A constructive approach to feedback is essential.

• Knowledge Sharing: The company culture encourages learning and growth, suggesting an environment where sharing insights and best practices is encouraged.

📝 Enhancement Note: Enercare's emphasis on being "Experts at Home" and "deeply caring about our customers" suggests a culture that values expertise, customer satisfaction, and a proactive approach to problem-solving. This should be reflected in the candidate's approach to design.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Workflows: Designing for operational or service-based workflows can be more complex than consumer-facing apps, requiring a deep understanding of processes and user needs in specific contexts.

• Balancing Speed and Quality: The need to iterate quickly in an agile environment while maintaining high design standards requires effective time management and prioritization.

• Working within Constraints: Adhering to established design patterns, brand guidelines, and technical limitations while still delivering innovative solutions.

• Learning a New Industry: Gaining familiarity with the nuances of the home and commercial services industry and its user base.

Learning & Development Opportunities:

• Hands-on Figma Mastery: Deepen practical skills in Figma through daily use and exposure to advanced features.

• Agile UX Workflow: Experience the full product development lifecycle within an agile framework.

• Industry-Specific UX: Gain insights into user needs and design challenges specific to the service industry.

• Mentorship: Receive guidance from experienced Senior UX Designers and Product Managers.

• Portfolio Enhancement: Build a strong portfolio with tangible projects that demonstrate professional-level design capabilities.

📝 Enhancement Note: The primary challenge and growth opportunity lie in applying foundational UX/UI knowledge to real-world business problems within a structured corporate environment. The "operational or service-based workflows" preference is a key area for learning and development.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for translating a business requirement into a user flow and then a high-fidelity design in Figma."

• "How do you ensure your designs are user-friendly and accessible?"

• "Tell me about a time you had to iterate on a design based on feedback. What was the feedback, and how did you incorporate it?"

• "How do you approach working within an established design system or set of components?"

• "What are your thoughts on designing for mobile applications versus desktop?" Company & Culture Questions:

• "What interests you about Enercare and the home services industry?"

• "How do you handle working in a hybrid environment?"

• "Describe your experience working in a team setting, particularly within an agile framework."

• "How do you approach receiving and giving constructive feedback?" Portfolio Presentation Strategy:

• Project Selection: Choose 2-3 projects that best showcase your Figma skills, user flow mapping, wireframing, and mobile design capabilities.

Prioritize projects related to complex workflows if available.

• Structure: For each project, clearly outline:

  • The Problem/Challenge
  • Your Role and Responsibilities
  • The User/Target Audience
  • Your Design Process (Research, Ideation, Wireframing, Prototyping, UI Design, Testing)
  • Key Decisions and Rationale
  • Outcomes and Learnings

• Figma Showcase: Be ready to demonstrate specific Figma features you used (e.g., auto-layout for responsive design, component variations, interactive prototyping).

• Conciseness: Present clearly and concisely, focusing on your thought process and problem-solving skills. Be prepared for in-depth questions about your design choices.

📝 Enhancement Note: The interview will heavily focus on practical application of UX/UI skills, especially with Figma. Candidates should be ready to articulate their design process and decision-making clearly and confidently, demonstrating their ability to learn and contribute effectively in an agile team.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on jobs.dayforcehcm.com.

• Portfolio Customization: Ensure your resume and portfolio are tailored to highlight UX/UI design skills, specifically mentioning Figma proficiency, experience with user flows, wireframing, and mobile app design. If you have any projects demonstrating work on operational workflows, prioritize those.

• Resume Optimization: Clearly list your relevant experience, even if it's from academic projects, co-op terms, or personal projects. Quantify achievements where possible (e.g., "Designed X screens for a mobile app concept").

• Interview Preparation: Practice articulating your design process and rationale for portfolio projects. Be ready to discuss your experience with agile methodologies and collaboration. Prepare answers to common behavioral questions related to teamwork, feedback, and problem-solving.

• Company Research: Familiarize yourself with Enercare's services, brands, and mission. Understand their customer base and the nature of home and commercial services. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.