UX/UI Strategist (m/w/d)

📍 Job Overview

Job Title: UX/UI Strategist (m/w/d) Company: ResMed (MEDIFOX DAN Group) Location: Germany (Bundesweit) Job Type: Full-time Category: User Experience Operations / Product Strategy Date Posted: September 16, 2025 Experience Level: Mid-Senior Level (5-10 years) Remote Status: Remote Friendly (Remote Work possible)

🚀 Role Summary

• Develop and execute a comprehensive UX/UI strategy that harmonizes user needs with overarching business objectives, driving product adoption and value.
• Conduct in-depth user research, data analysis, and usability studies to deeply understand customer workflows and requirements, ensuring products are intuitive and effective.
• Collaborate cross-functionally with product management, engineering, and customer-facing teams to integrate UX/UI insights into the product development lifecycle and optimize existing processes.
• Drive tangible product success through enhanced user acceptance and demonstrable value, contributing significantly to the company's mission of "More help for helpers."

📝 Enhancement Note: While the title is "UX/UI Strategist," the responsibilities and required skills indicate a strong operational component focused on process optimization, user data analysis, and strategic integration of UX/UI principles into product development lifecycles. This role is less about pure visual design and more about the strategic application of UX/UI to achieve business outcomes. The "Bundesweit" location suggests a distributed team with potential for remote work across Germany.

📈 Primary Responsibilities

• Define, articulate, and implement a strategic vision for UX/UI across ResMed's software solutions, ensuring alignment with product roadmaps and business goals.
• Lead user research initiatives, including interviews, surveys, usability testing, and persona development, to gather actionable insights into user behaviors, pain points, and needs within the healthcare and social care sectors.
• Analyze user data, feedback, and market trends to identify opportunities for product improvement and innovation, translating findings into strategic recommendations.
• Collaborate closely with Product Managers to translate business requirements into user-centric design solutions and with Engineering teams to ensure efficient and effective implementation of UX/UI designs.
• Develop and refine UX/UI processes within product teams, promoting agile methodologies such as Scrum and Kanban to enhance collaboration and delivery speed.
• Create and iterate on user flows, wireframes, prototypes, and mockups using industry-standard tools to effectively communicate design concepts and test new features.
• Champion a user-centered design culture across the organization, advocating for user needs and educating stakeholders on the value of strategic UX/UI.
• Measure and report on the impact of UX/UI initiatives on key business metrics, such as user adoption, satisfaction, task completion rates, and overall product success.

📝 Enhancement Note: The emphasis on "optimizing processes within the team" and "efficient integration of new functions" points to a role that not only designs but also operationalizes UX/UI practices. The strategic aspect implies a need to connect UX/UI efforts directly to business objectives and product success metrics, a common requirement in operations-focused roles.

🎓 Skills & Qualifications

Education:

• A completed university degree in a relevant field such as Design (e.g., Interaction Design, Graphic Design), Psychology, Human-Computer Interaction, Computer Science, or a related discipline.

Experience:

• Several years of professional experience in UX/UI design, with a significant portion focused on strategic initiatives and user experience optimization.
• Demonstrated experience in developing and executing UX/UI strategies that align user needs with business goals.
• Proven track record of conducting user research, usability testing, and translating findings into actionable design improvements.
• Experience working within agile development environments (Scrum, Kanban) and collaborating effectively with cross-functional teams.

Required Skills:

• Analytical Thinking & User Data Analysis: Ability to interpret user data, conduct root cause analysis for usability issues, and derive strategic insights.
• Communication & Presentation: Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas, present findings, and influence stakeholders at all levels.
• Design & Usability Principles: Strong understanding of user-centered design principles, interaction design, information architecture, and usability best practices.
• Business Acumen: Ability to balance user needs with business objectives and contribute to the overall product strategy.
• Creativity & Detail Orientation: A creative mindset coupled with meticulous attention to detail in design and process execution.
• Team Orientation & Feedback: Proven ability to work effectively in a team environment, actively solicit and incorporate feedback.
• UX/UI Processes: Proficiency in established UX/UI processes, including user journey mapping, persona creation, and wireframing.
• User Research & Prototyping: Hands-on experience with various user research methodologies and prototyping tools.
• Agile Methods: Familiarity and practical experience with agile development frameworks like Scrum and Kanban.

Preferred Skills:

• Tool Proficiency: Expertise in design and prototyping tools such as Figma, Sketch, or Adobe XD.
• Industry Experience: Knowledge or experience within the healthcare or social care sectors.
• Roadmap Development: Experience in contributing to or developing product and UX roadmaps.
• German & English Fluency: Very good command of both German and English, both written and spoken.

📝 Enhancement Note: The "Nice to have" for healthcare/social care experience, combined with the company's focus, suggests that understanding the operational context of caregivers and healthcare professionals will be a significant advantage. The required proficiency in specific design tools and agile methodologies is standard for strategic UX/UI roles but emphasizes the operational integration aspect.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate a strategic approach to UX/UI problem-solving, showcasing how user needs and business goals were integrated into design solutions.
• Include case studies that highlight your experience with user research, data analysis, and the iterative design process, emphasizing the impact of your contributions.
• Present examples of wireframes, prototypes, and final designs that illustrate your proficiency in industry-standard tools and your understanding of usability principles.
• Showcase your ability to optimize processes, perhaps by detailing how you improved a specific design workflow or integrated new features efficiently.
• Quantify the impact of your work whenever possible, using metrics related to user adoption, satisfaction, or business outcomes.

Process Documentation:

• Provide evidence of your experience in documenting UX/UI processes, workflows, and research findings.
• Illustrate how you have contributed to the development or refinement of design system components or style guides to ensure consistency and efficiency.
• Show examples of how you have collaborated with development teams to hand off designs and ensure accurate implementation, including any process improvements made in this area.

📝 Enhancement Note: For a "Strategist" role, a portfolio should not just showcase visual output but also the strategic thinking, research, and analytical processes behind it. Evidence of process improvement and efficient integration is key, aligning with the operational demands of the role.

💵 Compensation & Benefits

Salary Range:

• Given the "Mid-Senior Level" experience requirement (5-10 years), the location in Germany (Bundesweit), and the specialized nature of UX/UI Strategy, a competitive salary is expected. Based on industry benchmarks for UX/UI Strategists in Germany, the estimated annual gross salary range would likely be between €60,000 and €85,000. This estimate considers factors such as the company's industry (healthcare technology), the strategic nature of the role, and the demand for skilled UX professionals.

Benefits:

• Flexibility & Remote Work: Options for remote work, supporting a flexible work-life balance.
• Health & Wellness: Contributions towards wellness programs (Hansefit, EGYM Wellpass) and mental health support through TELUS Health.
• Learning & Development: Access to LinkedIn Learning for continuous professional development and skill enhancement.
• Financial Well-being: Opportunities to participate in the company's stock purchase program and a company pension plan (betriebliche Altersvorsorge - bAV) for long-term financial security.
• Employee Discounts: Access to exclusive discounts through Corporate Benefits.
• Transportation: JobRad (company bicycle leasing) option.

Working Hours:

• The role is listed as Full-time, typically implying a standard German work week of around 38-40 hours. The company emphasizes flexibility, which may extend to how these hours are structured, potentially allowing for some remote flexibility.

📝 Enhancement Note: The benefits package is quite comprehensive, focusing on employee well-being, continuous learning, and financial future, which are attractive aspects for experienced professionals. The salary estimate is based on general market data for similar roles in Germany and could vary based on specific skills and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare Technology / Software Solutions for Care and Social Services. ResMed is a global leader in connected health solutions, and MEDIFOX DAN specifically provides software for the German healthcare and social sectors. Company Size: Over 800 employees globally within the MEDIFOX DAN Group, part of ResMed Corp. This indicates a well-established company with resources, but potentially with the agility of a specialized unit. Founded: MEDIFOX DAN has a history of over 55 years, highlighting stability and deep industry experience. ResMed was founded in 1989.

Team Structure:

• The UX/UI Strategist will work within a product development or design team, collaborating closely with Product Management and Development.
• The reporting structure is not explicitly detailed but would likely be within a product or design leadership hierarchy.
• Cross-functional collaboration is a key aspect, involving product management, engineering, customer service, and potentially marketing or sales teams to gather diverse stakeholder input.

Methodology:

• The company utilizes agile methodologies (Scrum, Kanban) for product development, emphasizing iterative progress and adaptability.
• A strong focus is placed on user-centered design, data analysis, and research to inform product strategy and implementation.
• The company's leitmotif, "Mehr Hilfe für Helfer" (More help for helpers), underscores a mission-driven approach focused on supporting caregivers and healthcare professionals.

Company Website: https://www.resmed.com/ (Parent Company), https://www.medifoxdan.de/ (MEDIFOX DAN Group)

📝 Enhancement Note: The company culture appears to blend a mission-driven purpose with a commitment to technological innovation and employee development. The emphasis on "team spirit" and "customer orientation" suggests a collaborative and user-focused environment. Understanding the specific challenges and workflows within the German healthcare and social care sectors will be crucial for success in this role.

📈 Career & Growth Analysis

Operations Career Level: This role sits at a "Mid-Senior Level" within the UX/UI and Product Strategy domain. It requires a blend of strategic thinking, user advocacy, and operational execution of design processes. It's a position that influences product direction and user experience at a foundational level. Reporting Structure: Likely reports to a Head of Product, Design Lead, or a similar senior management role within the product organization. The role involves close collaboration with peers in engineering and product management. Operations Impact: The UX/UI Strategist directly impacts product success by ensuring that software solutions are intuitive, efficient, and meet the evolving needs of users (caregivers, healthcare professionals). This translates to increased user adoption, customer satisfaction, reduced support costs, and ultimately, greater revenue and market share for ResMed's solutions. The role plays a critical part in operationalizing user feedback into product improvements.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas of UX/UI strategy, user research methodologies, or interaction design within the healthcare technology domain.
• Leadership: Progress into a Lead UX/UI Strategist, Design Manager, or Product Lead role, managing teams and overseeing larger product portfolios.
• Cross-Functional Roles: Transition into Product Management, where strategic UX/UI thinking is highly valued, or into broader GTM strategy roles that leverage user insight.
• Skill Development: Continuous learning through LinkedIn Learning and potential industry conferences to stay abreast of UX/UI trends, emerging technologies, and best practices in healthcare software.

📝 Enhancement Note: The "Strategist" title and focus on process optimization suggest a role that offers significant growth potential beyond traditional UX/UI design, leaning towards product strategy and operational excellence within the product development lifecycle.

🌐 Work Environment

Office Type: The "DE Bundesweit" location and mention of "Remote Work" indicate a hybrid or fully remote work environment is possible. When in-office, it would likely be in one of MEDIFOX DAN's nine locations, with Hildesheim as the headquarters. Office Location(s): Nine locations across Germany, with the headquarters in Hildesheim. Specific office details would need to be confirmed, but the flexibility suggests a distributed team model.

Workspace Context:

• The environment likely fosters collaboration, with opportunities for virtual or in-person meetings with product, development, and other internal teams.
• Access to modern design and collaboration tools (Figma, Sketch, Adobe XD, etc.) is expected.
• The company culture emphasizes team spirit and customer orientation, suggesting an environment that values user feedback and collaborative problem-solving.

Work Schedule: Full-time, with an emphasis on flexibility. Standard German working hours (approx. 38-40 hours/week) are typical, but the remote-friendly nature may offer some flexibility in daily scheduling.

📝 Enhancement Note: The flexibility in work arrangement (remote work possible) is a key aspect of the work environment, catering to modern work preferences and allowing for a broader talent pool across Germany.

📄 Application & Portfolio Review Process

Interview Process:

• Application Submission: Apply via the provided Workday link.
• Initial Screening: A review of your CV and cover letter, with a particular focus on relevant UX/UI strategy experience and portfolio.
• Hiring Manager/Team Interview: A discussion with the hiring manager and potentially team members to assess your experience, strategic thinking, problem-solving skills, and cultural fit. Be prepared to discuss your approach to UX/UI strategy and process optimization.
• Portfolio Presentation/Case Study: You will likely be asked to present a selection of your work, focusing on projects that demonstrate your strategic thinking, user research capabilities, process improvements, and impact. Prepare case studies that clearly articulate the problem, your approach, the solutions, and the outcomes.
• Final Interview: May involve discussions with senior leadership to evaluate strategic alignment and overall fit.

Portfolio Review Tips:

• Strategic Focus: Showcase projects where you developed a UX/UI strategy, not just executed designs. Explain why certain decisions were made based on user needs and business goals.
• Process & Impact: Detail your process for user research, analysis, prototyping, and iteration. Quantify the impact of your work with metrics whenever possible (e.g., "increased user task completion by X%", "reduced error rates by Y%").
• Problem-Solving: Present challenges you faced and how you overcame them through strategic UX/UI thinking and process optimization.
• Tool Proficiency: Briefly mention the tools used (Figma, Sketch, Adobe XD) but focus on the outcomes achieved with them.
• Tailoring: Highlight projects that are most relevant to software solutions in the healthcare or social care sectors, if possible.

Challenge Preparation:

• Be ready for hypothetical scenarios or case studies related to designing or improving software for healthcare professionals or patients.
• Prepare to discuss how you would approach understanding user needs in a new domain or for a complex workflow.
• Consider how you would measure the success of UX/UI implementations and what KPIs you would track.
• Think about how you would foster a user-centric culture within a product team.

📝 Enhancement Note: The interview process will heavily scrutinize strategic thinking and the ability to connect UX/UI efforts to tangible business results. A well-prepared portfolio that demonstrates process optimization and data-driven decision-making will be critical.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (Proficiency required, especially in Figma and/or Adobe XD).
• User Research Platforms: Tools for surveys, user interviews, usability testing (e.g., UserTesting.com, SurveyMonkey, Google Forms, Maze).
• Project Management & Collaboration: Agile tools like Jira, Confluence, Trello, Asana; communication tools like Slack, Microsoft Teams.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (for understanding user behavior on web-based platforms).
• Product Analytics: Tools like Mixpanel, Amplitude, Pendo for in-app user behavior analysis.
• Data Visualization: Tableau, Power BI, or similar tools for presenting insights from user data.

CRM & Automation:

• While not directly a CRM role, understanding how user data might be stored or accessed within a CRM (like Salesforce) could be beneficial for context.
• Familiarity with automation tools for user research or feedback collection could be advantageous.

📝 Enhancement Note: Proficiency in leading design and prototyping tools is essential. Experience with product analytics and user research platforms is highly valued for demonstrating the data-driven and analytical aspects of the role.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of users ("helpers") through intuitive and effective software.
• Innovation & Progress: Driving forward with cutting-edge software solutions to improve the healthcare and social care sectors.
• Teamwork & Collaboration: Working together across disciplines to achieve common goals, fostering a supportive and communicative environment.
• Efficiency & Optimization: Continuously seeking ways to improve processes, workflows, and product performance.
• Impact & Purpose: A shared drive to make a meaningful difference in the lives of caregivers and those they support.

Collaboration Style:

• Cross-functional integration is key, requiring close partnerships with product management, engineering, customer service, and potentially marketing.
• Expect a culture that values open feedback, constructive critique, and shared ownership of product success.
• Emphasis on knowledge sharing within the team and across the organization to promote best practices in UX/UI and product development.

📝 Enhancement Note: The company's mission ("More help for helpers") is a strong cultural driver, suggesting that team members are motivated by purpose and impact. Collaboration is likely to be proactive and integrated, with UX/UI insights expected to be shared and acted upon across various departments.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Diverse Needs: Effectively balancing the diverse and often complex needs of users in the healthcare and social care sectors with business objectives and technical constraints.
• Data Interpretation: Extracting meaningful and actionable insights from potentially large and varied datasets related to user behavior and system performance.
• Process Integration: Seamlessly integrating UX/UI strategy and processes into existing agile development workflows, ensuring buy-in and adoption.
• Remote Collaboration: Maintaining strong team cohesion and effective collaboration in a distributed or hybrid work environment.
• Healthcare Sector Specifics: Navigating the unique regulatory, ethical, and user workflow considerations within the healthcare and social care industries.

Learning & Development Opportunities:

• UX/UI Specialization: Opportunities to become an expert in specific UX/UI methodologies or tools relevant to healthcare technology.
• Industry Knowledge: Gaining deep insights into the operational challenges and technological needs of the German healthcare and social care markets.
• Strategic Influence: Developing skills in influencing product strategy and roadmap decisions based on user insights.
• Certifications & Training: Access to LinkedIn Learning and potentially other industry-specific training programs.

📝 Enhancement Note: The role presents an excellent opportunity to apply strategic UX/UI thinking within a mission-critical industry, offering substantial professional growth and the chance to shape impactful software solutions.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you developed a UX/UI strategy for a complex product. What were the key inputs, your process, and the outcomes?" (Focus on linking strategy to business goals and user needs).
• "How do you approach user research to understand the workflows of professionals in specialized fields like healthcare or social care?" (Highlight methods for capturing nuanced user requirements).
• "Walk me through a process you optimized within a product team to improve UX/UI delivery or integration. What metrics did you use to measure success?" (Emphasize efficiency and measurable impact).
• "How do you balance competing stakeholder requirements (e.g., product management, engineering, sales) when defining UX/UI direction?" (Demonstrate communication and negotiation skills).

Company & Culture Questions:

• "What interests you about ResMed and MEDIFOX DAN's mission to 'help helpers'?" (Showcase genuine interest and alignment with the company's purpose).
• "How would you contribute to fostering a user-centric culture within our product teams?" (Discuss methods for advocacy and education).
• "Describe your ideal collaboration style with product managers and software engineers." (Emphasize proactive communication and partnership).

Portfolio Presentation Strategy:

• Storytelling: Structure your portfolio presentations as compelling stories: the problem, your strategic approach (research, analysis), the user-centered solution, and the quantifiable results.
• Process Focus: Clearly articulate the steps you took, the tools you used, and why you made specific strategic or design decisions.
• Impact Metrics: Be ready to discuss how your work directly contributed to business objectives or user satisfaction.
• Conciseness: Be prepared to present your most impactful projects efficiently, respecting time limits.

📝 Enhancement Note: Prepare to speak to both the strategic vision and the operational execution of UX/UI. Demonstrating how you translate user insights into actionable product improvements and process efficiencies will be key to a successful interview.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.
• Resume Optimization: Tailor your resume to highlight your UX/UI strategy experience, process optimization contributions, user research methodologies, and proficiency in relevant tools (Figma, Adobe XD). Use keywords from the job description.
• Portfolio Preparation: Curate a portfolio that showcases strategic thinking, user research, process improvements, and measurable impact. Prepare to present 2-3 key case studies that demonstrate your capabilities in a concise and compelling manner.
• Company Research: Familiarize yourself with ResMed and MEDIFOX DAN's products, mission, and values. Understand the context of the German healthcare and social care sectors.
• Interview Practice: Practice articulating your experience and thought processes, focusing on how you connect UX/UI strategy to business outcomes and operational efficiency. Prepare answers to common UX/UI strategy and behavioral questions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.