UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer
Company: Okta
Location: San Francisco, California, United States
Job Type: Full-Time
Category: User Experience (UX) / User Interface (UI) Design, Customer Support Operations
Date Posted: 2025-10-07T14:02:23
Experience Level: Mid-Level (Estimated 2-5 years)
Remote Status: Hybrid (Remote options available in specific states)

🚀 Role Summary

• Design and deliver user-centered digital experiences for Okta's Support Center and Communities, focusing on enhancing customer self-service and support ecosystem navigation.
• Conduct comprehensive UX research to deeply understand user pain points, needs, and behaviors, translating insights into actionable design strategies.
• Develop high-fidelity wireframes and user flows that support long-term strategic goals while ensuring seamless user journeys and efficient information retrieval.
• Collaborate closely with cross-functional teams, including developers, content creators, and product managers, to ensure design integrity and successful implementation.
• Leverage expertise in design systems and responsive design principles to maintain brand consistency and deliver adaptable, visually appealing interfaces across various devices.

📝 Enhancement Note: The role is categorized under Customer Support Operations due to its focus on improving the customer support experience through digital design, directly impacting user engagement with Okta's knowledge base and community platforms. The estimated experience level is based on the required expertise in Figma, design systems, and UX research methodologies.

📈 Primary Responsibilities

• Conduct in-depth user experience (UX) research, employing methods such as user interviews, surveys, and usability testing to gather critical insights that inform design decisions and strategy.
• Develop and present detailed wireframes, user flows, and interactive prototypes to visualize complex user journeys and articulate design rationale to stakeholders.
• Apply expert knowledge of design systems and responsive design principles to ensure visual consistency, scalability, and maintainability of UIs across all supported platforms.
• Collaborate with product managers, developers, and content strategists to translate business requirements and user needs into intuitive and effective digital solutions for the Support Center and Communities.
• Iterate on designs based on user feedback, A/B testing results, and performance metrics to continuously improve user satisfaction and task completion rates.
• Design visually appealing and engaging interfaces that align with Okta's brand identity, enhancing the overall customer experience and driving adoption of self-service resources.
• Utilize Figma and other design tools to create high-fidelity mockups and design assets for development teams.
• Provide design guidance and support for projects involving Salesforce Service Cloud and Salesforce Experience Cloud, if applicable.

📝 Enhancement Note: The responsibilities are framed to emphasize a strategic and user-centric approach to digital design within a customer support context, highlighting the need for research-driven insights and cross-functional collaboration.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Human-Computer Interaction (HCI), Interaction Design, Graphic Design, Computer Science, or a related field, or equivalent practical experience.

Experience:

• Proven experience in UX/UI design, with a strong portfolio showcasing end-to-end design process from research to high-fidelity mockups.
• Experience designing for complex digital platforms, preferably within a SaaS or technology environment.
• Demonstrated experience in conducting UX research and translating findings into user-centered design solutions.
• Experience working with cross-functional teams in an agile development environment.

Required Skills:

• Expert proficiency in Figma for wireframing, prototyping, and UI design.
• Deep understanding and practical application of responsive design principles and best practices.
• Expertise in utilizing and contributing to design systems to ensure brand consistency and efficient design workflows.
• Strong user empathy, with the ability to understand and articulate user needs, pain points, and motivations.
• Proven ability to iterate on designs based on user testing, feedback, and data analysis.
• Excellent visual design skills with a keen eye for detail, typography, and layout.
• Strong communication and presentation skills, with the ability to clearly articulate design decisions and rationale to diverse audiences.

Preferred Skills:

• Experience designing for Salesforce Service Cloud and Salesforce Experience Cloud.
• Familiarity with front-end development concepts and best practices to facilitate collaboration with engineering teams.
• Experience with user research methodologies beyond standard usability testing, such as journey mapping or persona development.
• Knowledge of accessibility standards (WCAG) and their application in UI design.

📝 Enhancement Note: Specific tools like Figma are highlighted as essential. The preference for Salesforce experience is noted, indicating potential integration or platform alignment within Okta's support infrastructure. The experience level is inferred from the depth of skills required, suggesting a need for independent contribution and strategic input.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 comprehensive case studies demonstrating your end-to-end UX/UI design process.
• Each case study should clearly articulate the problem statement, your role and contributions, research methodologies employed, design challenges, iterations, and final solutions.
• Highlight your proficiency with Figma, including examples of wireframes, user flows, high-fidelity mockups, and interactive prototypes.
• Demonstrate your understanding and application of design systems, with examples of how you've maintained consistency or contributed to a system.
• Quantify the impact of your designs where possible, using metrics related to user engagement, task completion, or satisfaction.

Process Documentation:

• Be prepared to discuss your established design process, including how you approach user research, ideation, prototyping, and testing.
• Outline your methods for collaborating with cross-functional teams (developers, content creators, product managers) throughout the design lifecycle.
• Explain how you incorporate user feedback and data analytics into design iterations to optimize user experiences.
• Detail your approach to maintaining design consistency and scalability through the use of design systems.

📝 Enhancement Note: Portfolio requirements are tailored to a UX/UI role, emphasizing the demonstration of a robust design process, practical tool proficiency, and measurable impact.

💵 Compensation & Benefits

Salary Range:

• San Francisco Bay Area: $97,000 - $145,000 USD annually.
• California (excluding SF Bay Area), Colorado, New York, Washington: $86,000 - $130,000 USD annually.

Benefits:

• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan.
• Flexible Spending Account (FSA) for healthcare and dependent care expenses.
• Generous paid time off (PTO) and parental leave.
• Equity participation (where applicable).
• Bonus eligibility.

Working Hours:

• Standard full-time position, typically 40 hours per week.
• Flexibility may be available, especially for remote employees, to accommodate different time zones and work-life balance, while ensuring collaboration with team members.

📝 Enhancement Note: Salary ranges are provided per Okta's pay transparency information, with clear distinctions for different geographical areas. Benefits are listed as provided in the job description, emphasizing a competitive total rewards package.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / Software (Identity and Access Management)
Company Size: Large (Over 1,000 employees)
Founded: 2009

Team Structure:

• The role sits within the "Okta Customer Acceleration" team, specifically focusing on "Knowledge, Online Support, and Communities."
• This team operates at the intersection of customer experience, digital design, and self-service strategy.
• Collaboration is key, involving close work with developers, content creators, and product managers. The team emphasizes a user-centered approach to improving support platforms.

Methodology:

• Okta emphasizes a collaborative and iterative approach to design and development.
• The company values a data-driven mindset, using insights from research and analytics to inform decisions.
• A focus on continuous improvement and innovation in customer experience is central to the team's mission.
• Okta promotes a culture of learning and professional development, encouraging employees to bring new ideas and take on challenges.

Company Website: https://www.okta.com/

📝 Enhancement Note: Company information is derived from the provided description and general knowledge of Okta. The focus is on how this context influences the UX/UI role, emphasizing collaboration, user-centricity, and innovation within the support domain.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-level UX/UI Designer, requiring a solid foundation of skills and the ability to work independently on defined projects. It involves contributing to strategic initiatives related to customer support platforms.

Reporting Structure: The designer will report to a manager within the Okta Customer Acceleration team, likely a Lead UX Designer, Design Manager, or Director of Customer Experience/Support Operations. They will work closely with cross-functional peers.

Operations Impact: The UX/UI Designer's work directly impacts customer satisfaction and operational efficiency by making Okta's support resources more accessible, intuitive, and effective. Improved self-service through well-designed interfaces reduces support ticket volume and enhances the overall customer journey.

Growth Opportunities:

• Skill Specialization: Deepen expertise in UX research methodologies, specific design tools, or advanced UI patterns.
• Cross-Functional Leadership: Lead design initiatives for new support features or platforms, potentially mentoring junior designers.
• Domain Expertise: Develop specialized knowledge in identity and access management customer support, becoming a subject matter expert.
• Career Progression: Advance to Senior UX/UI Designer, Lead Designer, or potentially transition into product management or design leadership roles within Okta.
• Learning & Development: Access to Okta's learning resources, industry conferences, and potential for specialized training in areas like Salesforce platform design.

📝 Enhancement Note: Growth opportunities are framed within a UX/UI career path and how it intersects with the operations of customer support at a technology company.

🌐 Work Environment

Office Type: Okta offers a hybrid work model, allowing for remote work with the possibility of some in-person collaboration or onboarding at office locations. The company emphasizes flexibility to suit individual needs.

Office Location(s): While the primary listed location is San Francisco, California, the role is open to candidates in California, Colorado, New York, and Washington, indicating Okta has offices or a presence in these regions and supports remote work within them.

Workspace Context:

• The work environment is collaborative, requiring close interaction with developers, content creators, and product teams.
• Access to industry-standard design tools like Figma is expected.
• The team fosters an environment where new ideas are encouraged, supporting innovation in customer support experiences.
• The focus is on creating effective digital tools that empower users and improve operational efficiency.

Work Schedule: A standard 40-hour work week is typical, with an emphasis on flexibility to promote work-life balance. This allows for focused work on design tasks, research, and collaboration sessions.

📝 Enhancement Note: The work environment is described to align with a hybrid/remote-friendly tech company culture, focusing on collaboration and the use of digital tools.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A recruiter will review your application and resume, likely followed by a brief introductory call to assess basic qualifications and interest.
• Portfolio Review: You will be asked to present your portfolio, focusing on 2-3 key projects that showcase your UX/UI process, problem-solving skills, and impact. Be prepared to discuss your design decisions, research findings, and collaboration experiences.
• Design Challenge/Exercise: Expect a design exercise, which could be a take-home assignment or an in-person/virtual whiteboard session. This will assess your approach to a given problem, your design thinking, and your ability to articulate solutions.
• Interviews with Team Members: You will likely interview with the hiring manager, potential peers (other designers, developers, content strategists), and possibly stakeholders from product or customer support. These interviews will assess your technical skills, collaboration style, and cultural fit.
• Final Interview: A final interview, potentially with a senior leader, to discuss your overall fit and long-term potential within Okta.

Portfolio Review Tips:

• Storytelling: Structure your case studies as narratives. Clearly define the problem, your approach, and the outcome. Emphasize your specific contributions.
• Process Focus: Highlight your UX process – research, ideation, wireframing, prototyping, testing, and iteration. Show, don't just tell.
• Tool Proficiency: Demonstrate your mastery of Figma, showcasing your ability to create detailed wireframes, user flows, and high-fidelity mockups.
• Impact & Metrics: Quantify the success of your designs whenever possible. Use metrics related to user satisfaction, task completion rates, or support ticket reduction.
• Tailor to Okta: Research Okta's products and support resources. Understand their user base and tailor your presentation to show how your skills can address their specific needs.

Challenge Preparation:

• Understand the Brief: Carefully read and understand the requirements of any design challenge. Ask clarifying questions if needed.
• Time Management: Allocate your time effectively, ensuring you cover all key aspects of the challenge within the given timeframe.
• Articulate Your Thinking: Be prepared to explain your design decisions, rationale, and any assumptions you made.
• Focus on User Needs: Prioritize user problems and needs in your solution.

📝 Enhancement Note: The interview process and portfolio review tips are tailored to a UX/UI role, emphasizing the demonstration of design process, tool proficiency, and strategic thinking relevant to Okta's customer support platforms.

🛠 Tools & Technology Stack

Primary Design Tools:

• Figma: Essential for wireframing, user flows, high-fidelity mockups, prototyping, and design system management.
• Prototyping Tools: Figma's built-in prototyping capabilities are key; other tools may be used for more advanced interactions.

Collaboration & Project Management:

• Jira/Confluence: Likely used for project tracking, documentation, and collaboration with development teams.
• Slack/Microsoft Teams: For daily communication and team coordination.

Customer Support Platforms:

• Salesforce Service Cloud: Experience with designing for or integrating with this platform is a plus.
• Salesforce Experience Cloud (Community Cloud): Similar to Service Cloud, experience here is advantageous for enhancing support communities.

Design System Tools:

• Experience with tools or platforms used for managing and maintaining design systems (e.g., Zeroheight, Storybook, or Figma's own component libraries).

Research & Testing Tools:

• UserTesting.com / Lookback / Maze: Tools for conducting remote usability testing and gathering user feedback.
• Survey Tools (e.g., Typeform, SurveyMonkey): For gathering qualitative and quantitative user data.

📝 Enhancement Note: The technology stack is specific to UX/UI design and customer support platforms, highlighting Figma as a critical tool and mentioning relevant Salesforce products.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and serving the needs of Okta's users, ensuring that design decisions are always user-informed.
• Collaboration: Fostering a team environment where cross-functional partners (developers, content creators, product managers) work together seamlessly to achieve shared goals.
• Innovation: Encouraging the exploration of new ideas and approaches to enhance customer support experiences and drive digital transformation.
• Data-Driven Decision Making: Utilizing research insights, analytics, and user feedback to validate design hypotheses and measure the impact of design solutions.
• Efficiency: Striving for streamlined processes and intuitive designs that make it easier for customers to find information and resolve issues, thereby improving operational efficiency.

Collaboration Style:

• Cross-functional Integration: The team operates with a high degree of integration, with designers working closely with developers and content creators from concept to launch.
• Feedback Loops: An open culture of providing and receiving constructive feedback on designs and processes.
• Agile Methodologies: Likely leveraging agile frameworks to facilitate iterative design and development cycles, allowing for continuous improvement.
• Knowledge Sharing: Encouraging the sharing of best practices, learnings, and insights across the team and broader organization.

📝 Enhancement Note: Team culture and values are interpreted to align with a modern tech company focused on user experience, collaboration, and measurable impact in a customer support context.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Effectively translating user research into designs that also meet Okta's strategic objectives and technical constraints.
• Designing for Diverse User Segments: Catering to the varied needs and technical proficiencies of Okta's broad customer base within the support platforms.
• Cross-Functional Alignment: Ensuring consistent vision and execution across diverse teams (e.g., product, engineering, content) with potentially differing priorities.
• Evolving Technology Landscape: Staying current with design trends, tools, and best practices, particularly within the SaaS and customer support technology sectors.
• Measuring Impact: Developing robust methods to quantify the success of UX/UI initiatives and demonstrate ROI to stakeholders.

Learning & Development Opportunities:

• Advanced UX Research: Opportunities to delve deeper into qualitative and quantitative research methods, user journey mapping, and persona development.
• Salesforce Platform Expertise: Gaining specialized knowledge in designing for Salesforce Service and Experience Clouds.
• Design System Contribution: Contributing to or leading the evolution of Okta's design system.
• Leadership Skills: Developing project leadership capabilities through managing design initiatives and potentially mentoring junior designers.
• Industry Engagement: Participation in relevant UX/UI conferences, workshops, and training programs.

📝 Enhancement Note: Challenges and growth opportunities are framed to reflect the complexities and potential career trajectory for a UX/UI designer in a large tech organization focused on customer support operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements with user needs. How did you resolve it?" (Focus on your negotiation, compromise, and user advocacy skills.)
• "How do you approach designing for accessibility and inclusivity? Can you give an example?" (Demonstrate your understanding of WCAG and your commitment to equitable design.)
• "Walk me through your process for defining and measuring the success of a UX/UI project." (Highlight your use of metrics, A/B testing, and data analysis.)
• "How would you approach redesigning a complex support portal like Okta's? What would be your first steps?" (Showcase your strategic thinking, research approach, and prioritization skills.)

Company & Culture Questions:

• "What interests you about Okta and our mission?" (Research Okta's products, values, and recent news.)
• "How do you collaborate with developers and content creators?" (Provide specific examples of your cross-functional teamwork.)
• "What are your thoughts on Okta's current support resources or community forums?" (Offer constructive feedback based on your research.)
• "How do you stay updated on UX/UI trends and best practices?" (Show your commitment to continuous learning.)

Portfolio Presentation Strategy:

• Narrative Flow: Present each case study as a story, clearly outlining the problem, your process, your role, and the outcomes.
• Show, Don't Just Tell: Use visuals effectively. Show wireframes, user flows, high-fidelity mockups, and prototypes.
• Quantify Impact: Whenever possible, provide data to support the success of your designs (e.g., "reduced task completion time by X%", "increased user satisfaction by Y%").
• Be Prepared for Deep Dives: Anticipate questions about specific design decisions, research methodologies, and challenges faced.
• Highlight Figma Proficiency: Explicitly mention and demonstrate your skills using Figma throughout your presentation.

📝 Enhancement Note: Interview preparation advice is tailored to a UX/UI role, focusing on demonstrating strategic thinking, process expertise, and cultural fit within a technology company like Okta.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the Okta careers portal via the provided URL.
• Tailor Your Resume: Ensure your resume highlights relevant UX/UI design experience, specific tools (especially Figma), research methodologies, and your achievements in improving user experiences. Use keywords from the job description.
• Curate Your Portfolio: Select 2-3 of your strongest, most relevant case studies that showcase your process from research to final design, emphasizing your contributions and the impact of your work. Ensure it prominently features Figma work.
• Prepare Your Presentation: Practice walking through your portfolio case studies, focusing on clear storytelling, articulating your design decisions, and quantifying results. Be ready to discuss your approach to user research and cross-functional collaboration.
• Research Okta: Familiarize yourself with Okta's products, their customer support resources, and their company values. Understand their mission and how your role contributes to it.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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