UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Medcan

Location: Toronto, Ontario, Canada

Job Type: Full-Time

Category: Technology / Art & Design

Date Posted: April 2, 2026

Experience Level: 7+ Years

Remote Status: Hybrid (2 days in office)

🚀 Role Summary

• Design and optimize intuitive, brand-consistent digital experiences that enhance user usability and engagement for Medcan's clients.

• Champion accessibility and inclusive design practices, ensuring adherence to WCAG standards across all web and digital platforms.

• Collaborate closely with Product Owners and development teams throughout the entire product lifecycle, from concept to delivery.

• Leverage a design system to maintain visual consistency across all client touchpoints and digital interfaces.

• Utilize UX principles to drive clarity, urgency, and personalized emotional connections within the digital client journey.

📝 Enhancement Note: While the raw job description focuses on UX/UI design, this role is situated within Medcan's "Technology Team" and plays a critical part in "key strategic initiatives to enhance the digital client experience." This suggests a strong connection to business objectives and potentially a need for operations-minded individuals who can translate user needs into scalable, efficient digital solutions that support Medcan's growth and mission in the healthcare and wellness sector. The emphasis on "action-based results" and "evidence-based health decisions" hints at a data-informed approach to design.

📈 Primary Responsibilities

• Develop wireframes, detailed UI designs, and interactive prototypes using Figma to visualize and test design concepts.

• Ensure exceptional attention to detail in all design elements, including layouts, spacing, typography, visual hierarchy, and overall consistency.

• Rapidly iterate on designs based on performance data, user feedback, and A/B testing outcomes to continuously improve the user experience.

• Apply user-focused design principles to solve real-world client problems and create elegant, effective solutions.

• Advocate for and implement accessibility features (e.g., WCAG compliance) to ensure Medcan's digital products are usable by the widest possible audience.

📝 Enhancement Note: The responsibilities highlight a full-cycle design process, from ideation and prototyping to iteration based on data. For operations professionals, this implies a need to understand how design choices impact user adoption, conversion rates, and ultimately, client satisfaction and retention. The emphasis on "performance data, feedback, and testing outcomes" suggests that data analysis and interpretation are key to successful design iteration, a core competency in operations.

🎓 Skills & Qualifications

Education: Not specified, but a Bachelor's degree in Design, HCI, Computer Science, or a related field is often preferred for senior design roles.

Experience: Minimum of 7+ years of proven experience as a UX/UI Designer.

Required Skills:

• Deep expertise in user-centered design (UCD) principles and methodologies.

• Strong proficiency in Figma for creating wireframes, UI designs, and interactive prototypes.

• Proven ability to design intuitive and engaging digital experiences for web and/or native mobile applications.

• Demonstrated experience with accessibility standards (WCAG) and inclusive design practices.

• Excellent communication and collaboration skills, with the ability to translate complex design concepts to technical and non-technical stakeholders.

Preferred Skills:

• Experience with mobile app design and development processes.

• Familiarity with leveraging design systems to ensure brand consistency and efficiency.

• Experience in the healthcare or wellness industry, understanding the unique needs of clients in this sector.

• Knowledge of user research methodologies and user testing.

📝 Enhancement Note: The requirement for 7+ years of experience and a robust portfolio indicates a senior-level role. Candidates are expected to not only create designs but also to understand their impact on business goals and user engagement. For operations professionals, this translates to understanding how design choices influence the client journey, data capture, and operational efficiency of digital platforms. The "nice to have" for mobile app experience suggests a growing focus on mobile-first strategies, which requires scalable design solutions.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 7 years of UX/UI design work, with a strong emphasis on digital and/or native mobile applications.

• Case studies that clearly articulate the problem statement, design process, user research conducted, design solutions, and quantifiable outcomes or impact.

• Examples demonstrating expertise in Figma for wireframing, UI design, and prototyping.

• Evidence of applying accessibility (WCAG) and inclusive design principles in past projects.

Process Documentation:

• Examples of how user data, performance metrics, and feedback were used to iterate and improve designs.

• Clear articulation of the design process followed, from initial concept and user research to final delivery and post-launch optimization.

• Showcase of collaboration with product owners, developers, and stakeholders to bring designs to fruition.

📝 Enhancement Note: For a senior UX/UI Designer role, particularly in a company focused on client experience and strategic initiatives, a strong portfolio is paramount. It serves as tangible proof of design capabilities, problem-solving skills, and the ability to drive measurable outcomes. Operations professionals should view their portfolio as a demonstration of their ability to manage processes, implement systems (design systems), and deliver results with clear metrics.

💵 Compensation & Benefits

Salary Range: $71,465.00 - $98,264.75 CAD annually.

Benefits:

• Comprehensive benefits package (details not specified, but typically includes health, dental, vision insurance).

• Potential for additional compensation such as bonuses or incentives (details not specified).

• Opportunity to contribute to a mission-driven organization focused on health and wellness.

Working Hours: 40 hours per week, typically between 9:00 AM and 5:30 PM, Monday to Friday, with business needs dictating specific hours. Hybrid work model requires 2 days in the office.

📝 Enhancement Note: The provided salary range is a base compensation figure. For operations professionals evaluating this role, it's crucial to consider the "additional compensation details such as perks, benefits, and potential bonuses or incentives" as these can significantly impact the total compensation package and overall job value. The hybrid model with 2 days in office suggests a structured approach to work-life integration, common in established organizations. Salary determination will be based on candidate experience and qualifications within the role's compensation grade, emphasizing the importance of highlighting relevant senior-level experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare / Wellness Services. Medcan positions itself as a leader in proactive, evidence-based health management, offering comprehensive wellness programs and services.

Company Size: Not explicitly stated, but its mention of "expanded locations and services" and a "Technology Team" suggests a medium to large-sized organization with a significant operational footprint.

Founded: Not specified, but the company's focus on modern health solutions implies a forward-thinking and potentially established organization.

Team Structure:

• The role sits within the "Technology Team," indicating a centralized tech function supporting various business units.

• Collaboration is expected with Product Owners and developers, suggesting a cross-functional, agile development environment common in tech.

Methodology:

• Medcan emphasizes "smart, evidence-based health decisions" and "action-based results," suggesting a data-driven and results-oriented approach to its services and operations.

• The "AI Use Disclosure" indicates the company is embracing modern technologies, including AI, to enhance its processes, which could extend to operations and recruitment.

• A commitment to "Diversity, Equity and Inclusion" is stated, pointing towards an inclusive and fair workplace culture.

Company Website: https://medcan.com/

📝 Enhancement Note: Medcan's focus on health and wellness, combined with a growing digital presence, presents a unique context for a UX/UI Designer. Operations professionals will find that the company's values of evidence-based decision-making and action-based results resonate with core operational principles like data analysis, process optimization, and measurable impact. The emphasis on client experience in a healthcare setting requires a nuanced understanding of user needs and privacy.

📈 Career & Growth Analysis

Operations Career Level: This is a senior-level UX/UI Designer role, requiring 7+ years of experience. It suggests a position with significant autonomy and responsibility for key digital initiatives.

Reporting Structure: The role reports into the "Technology Team" and collaborates with Product Owners and developers. The exact reporting manager is not specified.

Operations Impact: The UX/UI Designer's work is critical for "enhancing the digital client experience," which directly impacts client acquisition, retention, engagement, and satisfaction. In a healthcare context, this also influences client adherence to health plans and overall wellness outcomes.

Growth Opportunities:

• Opportunity to lead design on key strategic initiatives and shape the digital future of a prominent health and wellness company.

• Potential to grow into more senior design roles, design leadership positions, or specialize in areas like user research or design systems.

• Exposure to working with AI tools and modern technology stacks within the healthcare sector.

• Development of expertise in designing for sensitive user data and complex health-related user journeys.

📝 Enhancement Note: For operations professionals, a senior design role like this offers a pathway to influence strategic direction through user-centric digital solutions. Growth opportunities lie not just in design expertise but also in understanding the operational impact of digital platforms on client acquisition, retention, and service delivery efficiency within the healthcare industry.

🌐 Work Environment

Office Type: Hybrid work model, requiring 2 days per week in the office. The company is committed to providing a supportive and dynamic environment.

Office Location(s): The office is located at 150 York St., Toronto, ON, conveniently near St. Andrew station or a 10-minute walk from Union Station. This central downtown Toronto location offers excellent accessibility.

Workspace Context:

• The role is part of the "Technology Team," suggesting a modern, collaborative workspace environment.

• Opportunities for cross-functional collaboration with Product Owners, developers, and potentially other stakeholders involved in strategic initiatives.

• Access to tools like Figma and a design system for efficient workflow.

• The hybrid model allows for focused individual work at home and collaborative/team-oriented work in the office.

Work Schedule: 40 hours per week, typically during regular office hours (9 AM - 5:30 PM) Monday to Friday, with flexibility based on business needs.

📝 Enhancement Note: The hybrid work environment with 2 days in the office is typical for many organizations seeking to balance flexibility with in-person collaboration. For operations roles, understanding how this hybrid model impacts team communication, project management, and the flow of information is key. The specific office location in a major transit hub is a practical consideration for daily work arrangements.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of your resume and portfolio to assess qualifications and experience.

• Design Assessment: A potential exercise or case study focusing on UX/UI design challenges relevant to Medcan's services, requiring the application of design principles and problem-solving skills.

• Technical/Behavioral Interviews: Discussions with hiring managers and team members to evaluate design expertise, communication skills, collaboration style, and cultural fit. Emphasis on how you've applied UX/UI principles to solve problems and drive results.

• Portfolio Review: A dedicated session where you'll present your portfolio, walking through case studies and explaining your design process, rationale, and impact.

Portfolio Review Tips:

• Curate Selectively: Showcase 3-5 of your strongest projects that best align with Medcan's focus on client-centered digital experiences in healthcare.

• Structure Case Studies: For each project, clearly outline: the problem, your role, the process (research, ideation, design, testing), your specific contributions, the solutions implemented, and the measurable outcomes or impact achieved.

• Highlight Figma Proficiency: Demonstrate your ability to create sophisticated wireframes, high-fidelity mockups, and interactive prototypes in Figma.

• Emphasize Accessibility: Clearly articulate your approach to inclusive and WCAG-aligned design within your case studies.

• Explain Rationale: Be prepared to articulate the 'why' behind your design decisions, linking them back to user needs and business objectives.

Challenge Preparation:

• Understand Medcan's Mission: Research Medcan's services, client base, and brand to tailor your approach.

• Anticipate Design Problems: Think about common UX/UI challenges in healthcare and wellness platforms (e.g., appointment booking, health tracking, information delivery).

• Focus on Impact: Prepare to discuss how your designs contribute to not just usability but also client engagement, retention, and potentially health outcomes.

📝 Enhancement Note: The interview process for a senior design role will heavily rely on the portfolio as tangible evidence of skills. Operations professionals should approach this by framing their portfolio projects as case studies of successful process implementation and outcome delivery, akin to how they might present operational improvements.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for wireframing, UI design, prototyping, and collaboration. Expect to use this extensively.

• Design Systems: Experience with creating or adhering to design systems is highly valued for maintaining consistency and efficiency.

Analytics & Reporting:

CRM & Automation:

• While not directly managing CRM systems, understanding how user data captured through digital interfaces feeds into CRM and marketing automation platforms could be an advantage.

📝 Enhancement Note: Proficiency in Figma is a non-negotiable requirement. For operations candidates, consider how design tools interface with broader technology stacks. Understanding the flow of user data from designed interfaces into analytics and CRM systems demonstrates an appreciation for the end-to-end operational impact of digital products, a key consideration for operations roles.

👥 Team Culture & Values

Operations Values:

• Client-Centricity: A strong focus on understanding and serving the needs of Medcan's clients to promote healthier lives.

• Evidence-Based Decision Making: Utilizing data and research to inform design choices and strategic initiatives.

• Innovation & Growth: Embracing new technologies and expanding services to meet evolving client needs.

• Collaboration & Inclusivity: Working effectively across teams and championing accessibility for all users.

• Impact-Driven: Focusing on delivering tangible results that contribute to client well-being and company success.

Collaboration Style:

• Highly collaborative, working closely with Product Owners, developers, and potentially other stakeholders involved in digital product development.

• Open to feedback and iterative design processes, demonstrating adaptability and a willingness to refine solutions based on input.

• Emphasis on clear communication to ensure alignment across different functional areas.

📝 Enhancement Note: Medcan's values align closely with operational excellence, emphasizing data, results, and collaboration. For operations professionals, demonstrating an understanding of how user experience directly impacts business outcomes and client loyalty is key to fitting into this culture.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Designing experiences that are both user-friendly and strategically aligned with Medcan's business objectives.

• Ensuring Accessibility and Inclusivity: Continually advocating for and implementing best practices for diverse user groups in a healthcare context.

• Rapid Iteration: Adapting quickly to performance data and feedback to continuously improve digital products in a dynamic environment.

• Cross-functional Alignment: Effectively communicating and collaborating with diverse teams (product, engineering, marketing, etc.) to ensure cohesive product development.

Learning & Development Opportunities:

• Deepen expertise in UX/UI design, particularly within the specialized healthcare and wellness sector.

• Gain experience with advanced digital strategies, including AI-driven tools and personalized client experiences.

• Develop leadership skills by contributing to critical strategic initiatives and potentially mentoring junior designers.

• Expand understanding of how design impacts operational efficiency and client retention in a service-based industry.

📝 Enhancement Note: The challenges presented are common in product-focused roles but also have operational implications. For operations professionals, understanding how design challenges translate into process improvements, user adoption metrics, and overall operational efficiency is a valuable perspective.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance conflicting stakeholder requirements in a design project. How did you approach it?" (Assesses collaboration and problem-solving)

• "Walk us through a complex digital product you designed. What was the problem, your process, and the outcome?" (Focuses on portfolio presentation and impact)

• "How do you ensure your designs are accessible and inclusive, especially for diverse user groups?" (Tests knowledge of standards and empathy)

Company & Culture Questions:

• "What interests you about Medcan and our mission to help people live healthier lives?" (Assesses alignment with company values)

• "How do you see UX/UI design contributing to Medcan's strategic goals?" (Tests understanding of business impact)

Portfolio Presentation Strategy:

• Storytelling: Frame each project as a narrative with a clear beginning (problem), middle (process, challenges, solutions), and end (impact, learnings).

• Focus on Impact: Quantify results whenever possible (e.g., "increased user engagement by X%", "reduced task completion time by Y%").

• Demonstrate Process: Clearly articulate your thought process, research methods, and design rationale.

• Highlight Collaboration: Show how you worked with others and incorporated their input.

• Be Prepared for Figma: Have your Figma files ready to share and demonstrate key features if asked.

📝 Enhancement Note: When preparing for this role, operations professionals should draw parallels between their own portfolio of process improvements and this UX/UI designer's portfolio of design solutions. Both require demonstrating a structured approach to problem-solving, execution, and measurable results.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the provided Workday link.

• Tailor Your Resume: Highlight your 7+ years of experience, specific UX/UI skills, proficiency in Figma, and experience with accessibility standards. Quantify achievements where possible.

• Curate Your Portfolio: Select impactful projects that showcase your ability to create user-centered, brand-consistent, and accessible digital experiences. Ensure case studies clearly articulate your process and outcomes.

• Prepare Your Narrative: Be ready to discuss your design philosophy, your approach to problem-solving, and how your work aligns with Medcan's mission and values. Practice presenting your portfolio with a focus on impact and process.

• Research Medcan: Understand their services, target audience, and strategic goals to articulate your interest and how you can contribute to their digital client experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. While efforts have been made to provide comprehensive information, candidates should verify all details directly with Medcan's Talent Acquisition team, especially regarding specific benefits, team dynamics, and interview expectations.