UX/UI Designer

📍 Job Overview

Job Title: UX/UI Designer

Company: Marsh McLennan

Location: New York, New York, United States

Job Type: Full-time

Category: Art & Design / Technology / Consulting

Date Posted: April 20, 2026

Experience Level: Mid-level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and own features and end-to-end user journeys for complex digital products within a product-led, agile studio model.

• Leverage AI-assisted design tools to rapidly explore, prototype, and validate ideas, driving concepts from discovery through MVP and scaled delivery.

• Translate user research, quantitative data, and product requirements into intuitive, high-quality user experiences, with a focus on onboarding, engagement, and renewal optimization.

• Collaborate closely with product managers, engineers, and subject-matter experts to assess feasibility, align on scope, and ensure successful product delivery.

📝 Enhancement Note: This role is situated within a "studio-model, product-led agile team," indicating a fast-paced, iterative development environment. The emphasis on AI-assisted design tools suggests a forward-thinking approach to design processes, requiring adaptability and a willingness to explore new technologies. The hybrid work model, with a minimum of three days in the office, emphasizes the importance of in-person collaboration and team synergy for design sprints and ideation sessions.

📈 Primary Responsibilities

• Lead the design of features and end-to-end user journeys across complex digital products, driving experimentation and optimization for onboarding, engagement, and renewal phases.

• Synthesize user research insights, quantitative data, and product requirements into intuitive, high-quality user experiences and user flows.

• Drive rapid prototyping and concept exploration, utilizing AI-assisted tools to produce high-fidelity prototypes and detailed specifications for engineering teams.

• Plan, conduct, and analyze usability testing sessions to gather feedback, iterate on designs, and validate proposed solutions.

• Foster strong cross-functional collaboration with product managers, engineers, and subject-matter experts to define scope, evaluate technical feasibility, and align on project timelines.

• Clearly present design decisions, trade-offs, and rationale to stakeholders, effectively influencing strategic discussions and prioritization.

• Contribute to the development, governance, and maintenance of design systems, shared patterns, and reusable components to ensure consistency and efficiency.

• Facilitate design thinking workshops and working sessions to build shared understanding, drive ideation, and mentor junior designers, promoting a strong design culture.

📝 Enhancement Note: The responsibilities emphasize end-to-end ownership and a data-driven approach to design. The mention of "de-risk complexity" and balancing "client value, business impact and technical feasibility" highlights the strategic thinking required. The expectation to "share work early, invite critique, and make evidence-based decisions" points to a collaborative and transparent design process.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, HCI, Computer Science, or a related field is typically expected for mid-level UX/UI roles. Equivalent practical experience will also be considered.

Experience: 3+ years of professional UX/UI experience designing digital products, with a proven track record of end-to-end ownership of features and user journeys.

Required Skills:

• Demonstrated proficiency in planning, conducting, and synthesizing user research and usability testing to inform design iterations.

• Strong collaborative skills, with a proven ability to work effectively with engineers and cross-functional teams throughout the implementation lifecycle.

• Experience in contributing to and utilizing design systems and component libraries.

• Exceptional visual craft and interaction design skills, evident in a strong portfolio.

• Ability to translate complex requirements, research insights, and quantitative data into intuitive user experiences.

• Proficiency in rapid prototyping and concept exploration, including familiarity with AI-assisted design tools.

Preferred Skills:

• Experience working within a product-led agile development environment.

• Familiarity with AI-assisted design tools beyond basic prototyping.

• Experience facilitating design workshops and mentoring junior designers.

• A proactive, self-starter mindset with a strong desire for continuous learning and improvement.

• Adaptability and resilience in managing changing priorities and work demands.

📝 Enhancement Note: The distinction between "What you need to have" and "What makes you stand out" clearly delineates essential versus preferred qualifications. The emphasis on a portfolio showcasing "clear design rationale, strong visual craft, interaction details, and measurable impact on product outcomes" is critical for this role, indicating that practical, results-oriented design work is highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a minimum of 3 years of professional UX/UI design work, with clear examples of end-to-end feature and user journey ownership.

• Demonstrations of strong design rationale, detailing the "why" behind design decisions, supported by user research and data.

• Showcase of exceptional visual craft, interaction details, and a keen eye for aesthetics and usability.

• Evidence of measurable impact on product outcomes, such as improvements in conversion rates, user engagement, or task completion times.

Process Documentation:

• Case studies detailing the complete design process from discovery and research through prototyping, testing, and implementation.

• Documentation of how user research and usability testing findings were synthesized and applied to iterate on designs.

• Examples of how AI-assisted design tools and rapid prototyping were utilized to explore and validate concepts.

• Explanation of collaboration processes with engineers and product managers, highlighting how feasibility and scope were managed.

📝 Enhancement Note: The portfolio is explicitly called out as a requirement and must demonstrate "measurable impact on product outcomes." This suggests that candidates should be prepared to quantify the results of their design work, not just present the process. The emphasis on "AI-assisted design tools" implies that demonstrating experience or a strong interest in leveraging these technologies for efficiency and innovation will be beneficial.

💵 Compensation & Benefits

Salary Range: The applicable base salary range for this role is $63,300 to $126,600 USD per year.

Benefits:

• Comprehensive health and welfare benefits.

• Tuition assistance for professional development.

• 401k savings plan and other retirement programs.

• Employee assistance programs.

Working Hours: The standard working hours are approximately 40 hours per week, with a hybrid arrangement requiring at least three days per week in the New York office.

📝 Enhancement Note: The provided salary range is explicit. The benefits package is standard for a large corporation like Marsh McLennan and includes typical offerings for employee well-being and professional development. The hybrid work model is clearly defined, indicating a structured approach to in-office versus remote work, with a specific requirement for office attendance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Marsh McLennan operates within the Financial Services, Consulting, and Professional Services sectors, with a specific focus on risk, reinsurance, capital, people and investments, and management consulting. This role is within Marsh, a business of Marsh McLennan.

Company Size: Marsh McLennan is a large global corporation with over 95,000 colleagues and annual revenues exceeding $27 billion. This scale offers extensive resources, opportunities, and a global reach.

Founded: Marsh McLennan has a long history, though the specific founding date for Marsh Risk is not provided. Its established presence in the market signifies stability and deep industry expertise.

Team Structure:

• The role is part of a "studio-model, product-led agile team," suggesting a highly collaborative and cross-functional unit focused on rapid product development.

• Designers will likely work closely with product managers, engineers, and subject-matter experts (SMEs).

Methodology:

• Agile development methodology is central to the team's operations, emphasizing iterative cycles, flexibility, and continuous feedback.

• A product-led approach means the product's success and user experience are paramount drivers of design and development decisions.

• Design processes involve rapid exploration, prototyping, validation, and evidence-based decision-making, often aided by AI tools.

Company Website: https://www.marshmclennan.com/ and https://marsh.com/

📝 Enhancement Note: The company's large size and global presence imply structured processes and potential for diverse career paths, while the "studio-model" within Marsh Risk suggests a more focused, innovative, and agile operating environment for design and product development. The emphasis on "AI-assisted design tools" and "continuous learning" points to a culture that embraces technological advancement and professional growth.

📈 Career & Growth Analysis

Operations Career Level: This UX/UI Designer role is positioned at a mid-level, requiring 3+ years of experience. It involves end-to-end ownership of features and journeys, indicating a significant degree of autonomy and responsibility beyond junior roles. The role also involves mentoring junior designers, suggesting a path towards senior or lead positions.

Reporting Structure: While not explicitly detailed, the role reports into a "studio-model, product-led agile team." This implies a flat or matrixed reporting structure, with direct collaboration and potentially functional reporting lines to design leadership within the studio or a broader design organization.

Operations Impact: Designers in this role are expected to directly influence product outcomes through improved user experiences, driving experimentation and optimization in key areas like onboarding, engagement, and renewal. Their work directly impacts client value, business impact, and technical feasibility, playing a crucial role in the success of digital products.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in UX/UI design, user research, and AI-assisted design tools. Potential to become a specialist in specific product areas or design methodologies.

• Leadership Development: Potential to grow into senior designer, lead designer, or design manager roles, with opportunities for mentoring junior staff and leading design initiatives.

• Cross-Functional Mastery: Development of strong collaboration skills with product management and engineering, leading to a holistic understanding of product development cycles.

• Career Mobility: Within a large organization like Marsh McLennan, there are opportunities to move into different product teams or even different business units over time.

📝 Enhancement Note: The role is positioned as a significant contributor with end-to-end ownership and mentorship responsibilities, indicating clear growth potential within the design function and the broader organization. The company's scale suggests ample opportunities for career progression and specialization.

🌐 Work Environment

Office Type: The role is hybrid, requiring at least three days per week in the New York office. This suggests a blend of remote flexibility and in-office collaboration. The company culture supports hybrid work, emphasizing the benefits of both independent work and in-person interaction.

Office Location(s): The primary office location is New York, NY (specifically "New York - 1166"). While specific details about the office facilities are not provided, it's expected to be a professional corporate environment.

Workspace Context:

• Collaborative Environment: The hybrid model and emphasis on studio-model teams suggest a workspace designed to facilitate collaboration, brainstorming, and team meetings. Expect shared spaces, meeting rooms, and potentially open-plan areas.

• Tools & Technology: Access to modern design tools, including AI-assisted software, prototyping tools, and collaborative platforms, is expected. The company's focus on digital products implies a well-equipped tech environment.

• Team Interaction: Regular interaction with product managers, engineers, and SMEs is a core part of the role, facilitated by both in-office days and virtual communication tools.

Work Schedule: The role is full-time, with an expected 40-hour work week. The hybrid arrangement allows for some flexibility in how the work week is structured, balancing office days with remote work.

📝 Enhancement Note: The hybrid work model is a key feature, with a clear expectation of in-office presence. This suggests a company that values in-person collaboration for ideation and team cohesion, while still offering the flexibility of remote work. Candidates should be comfortable with this balance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of your resume and portfolio to assess foundational skills and experience.

• Portfolio Presentation/Review: A crucial stage where you'll present your portfolio, discussing design rationale, process, and impact for selected projects. Be prepared to articulate your contributions clearly.

• Skills-Based Interviews: Technical interviews may assess your proficiency with design tools, UX principles, and problem-solving abilities. Expect questions related to user research, usability testing, and design systems.

• Behavioral & Situational Interviews: Questions will assess your collaboration style, how you handle pressure, your adaptability, and your approach to continuous learning. Prepare examples demonstrating these qualities.

• Cross-Functional Team Interaction: You may meet with product managers and engineers to assess your collaboration style and ability to work effectively within an agile team.

Portfolio Review Tips:

• Curate Strategically: Select projects that best showcase your end-to-end ownership, problem-solving skills, and measurable impact. Tailor your selection to highlight experience with complex digital products and AI-assisted tools if possible.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed, the challenges faced, your design solutions, and the resulting outcomes (quantified where possible).

• Highlight Rationale: Be ready to defend your design decisions with logic, user data, and business objectives.

• Showcase Visual Craft & Interaction: Ensure your prototypes and final designs are polished and demonstrate a strong understanding of visual hierarchy, typography, color theory, and intuitive interaction patterns.

• Demonstrate Collaboration: Include examples or descriptions of how you worked with engineers and stakeholders.

Challenge Preparation:

• Design Exercise: You may be given a design challenge or case study to complete within a set timeframe. Focus on understanding the brief, defining the problem, outlining your process, and presenting a well-reasoned solution.

• Problem-Solving: Be prepared for hypothetical scenarios where you need to apply your UX/UI expertise to solve a specific design problem.

• Stakeholder Communication: Practice articulating your design strategy, trade-offs, and recommendations concisely and persuasively.

📝 Enhancement Note: The emphasis on a portfolio with "measurable impact" and "clear design rationale" is paramount. Candidates should prepare to deeply discuss their thought process, decision-making criteria, and the tangible results of their design work, rather than just presenting a series of finished interfaces.

🛠 Tools & Technology Stack

Primary Tools:

• Prototyping & Design: Figma, Sketch, Adobe XD (or similar industry-standard tools).

• AI-Assisted Design Tools: Specific tools will vary, but familiarity with AI-powered features for ideation, content generation, or workflow enhancement is expected.

• User Research & Testing Platforms: Tools like UserTesting.com, Lookback, Maze, or internal platforms for conducting remote and in-person usability studies.

• Collaboration & Communication: Slack, Microsoft Teams, Jira, Confluence.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (for understanding user behavior and product performance).

• Data Visualization: Tableau, Power BI (or similar for interpreting data and presenting insights).

CRM & Automation:

• While not a primary focus for UX/UI, understanding how designs integrate with CRM systems (e.g., Salesforce) and automation workflows can be beneficial for context.

📝 Enhancement Note: The explicit mention of "AI-assisted design tools" is a key differentiator. Candidates should highlight any experience or willingness to learn and utilize such tools to enhance their design process and efficiency. Familiarity with agile project management tools like Jira is also highly relevant.

👥 Team Culture & Values

Operations Values:

• Continuous Learning & Improvement: A strong desire to learn new skills, develop expertise, and embrace a mindset of ongoing enhancement is critical.

• Initiative & Proactivity: Being a self-starter who takes initiative and actively seeks opportunities to add value to projects and the team.

• Adaptability & Resilience: The ability to remain calm under pressure and flexibly adapt to changing priorities and work demands in a fast-paced environment.

• Collaboration & Teamwork: A commitment to working effectively within a cross-functional agile team, sharing work, and inviting critique.

• Client Value Focus: Designing solutions that deliver tangible client value and address business needs effectively.

Collaboration Style:

• Agile & Iterative: Working within agile sprints, with frequent check-ins, feedback loops, and iterative design adjustments.

• Cross-Functional Partnership: Close working relationships with product managers, engineers, and SMEs, fostering mutual understanding and shared ownership.

• Workshop Facilitation: Actively participating in and leading workshops to drive ideation, problem-solving, and consensus-building.

• Mentorship & Knowledge Sharing: Contributing to the growth of junior designers and fostering a culture of shared learning and best practices.

📝 Enhancement Note: The company culture emphasizes continuous learning, proactivity, and adaptability. Candidates who can demonstrate these traits through examples of their past work and professional approach will likely resonate well. The collaborative style is deeply embedded in the agile and studio-model structure.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Navigating the diverse needs and priorities of various stakeholders (clients, business units, engineering, product management) to create cohesive and effective designs.

• Complexity of Digital Products: Designing intuitive user experiences for complex digital products within the financial services/consulting domain requires deep understanding and careful information architecture.

• Rapid Iteration & Validation: The need to rapidly prototype, test, and iterate designs under tight deadlines while maintaining high quality and user-centricity.

• Integrating AI Tools: Effectively leveraging new and evolving AI-assisted design tools to enhance productivity and creativity without compromising design integrity or user experience.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to attend workshops, conferences, or online courses to master new design techniques, tools, and methodologies.

• Industry Expertise: Deepen understanding of the financial services and risk management industries, enabling more informed and impactful design solutions.

• Mentorship Programs: Formal or informal mentorship opportunities with senior designers or leaders within Marsh McLennan.

• Exposure to Innovation: Working with cutting-edge AI design tools and participating in a product-led environment that encourages experimentation.

📝 Enhancement Note: The challenges presented are inherent to complex product design in a corporate environment, but they also represent opportunities for significant professional growth and skill development. The company's commitment to continuous learning directly supports addressing these challenges.

💡 Interview Preparation

Strategy Questions:

• "Describe a complex digital product you've designed from end-to-end. What were the biggest challenges, and how did you overcome them?" (Focus on your process, decision-making, and impact.)

• "How do you approach translating user research and quantitative data into actionable design decisions?" (Prepare specific examples of data synthesis and its impact.)

• "Walk me through a time you had to influence stakeholders with differing opinions on a design direction. What was your strategy?" (Highlight communication, negotiation, and data-driven persuasion.)

Company & Culture Questions:

• "What interests you about working at Marsh McLennan, specifically within our studio model?" (Research the company's mission, values, and recent initiatives.)

• "How do you contribute to a culture of continuous learning and collaboration within a design team?" (Provide examples of mentorship, knowledge sharing, or proactive learning.)

Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, use a clear story arc: Problem -> Your Role -> Process -> Solution -> Impact.

• Quantify Impact: Whenever possible, present metrics that demonstrate the success of your designs (e.g., increased engagement, reduced error rates, improved task completion times).

• Defend Your Choices: Be prepared to explain the rationale behind every significant design decision, linking it back to user needs, business goals, or technical constraints.

• Showcase AI Tool Usage: If applicable, highlight how AI tools expedited your process, informed your decisions, or led to innovative solutions.

• Engage Your Audience: Make it a conversation, not a lecture. Be open to questions and discussions throughout your presentation.

📝 Enhancement Note: The interview process will heavily scrutinize your portfolio and your ability to articulate your design thinking and impact. Prepare detailed case studies that cover the entire design lifecycle and clearly demonstrate your problem-solving skills and collaborative approach.

📌 Application Steps

To apply for this UX/UI Designer position:

• Submit your application through the Marsh McLennan careers portal.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating end-to-end ownership, strong visual craft, clear design rationale, and measurable impact. Tailor the selection to highlight experience with complex digital products and any familiarity with AI-assisted design tools.

• Resume Optimization: Update your resume to clearly articulate your 3+ years of UX/UI experience, focusing on keywords like "product-led," "agile," "prototyping," "user research," "design systems," and "AI-assisted design." Highlight achievements with quantifiable results.

• Interview Preparation: Practice presenting your portfolio, focusing on telling compelling stories about your design process and outcomes. Prepare to discuss your approach to user research, collaboration, and handling pressure.

• Company Research: Familiarize yourself with Marsh McLennan's business, its values, and the specific focus of Marsh. Understand the implications of working within a large, established firm that is also embracing agile and AI-driven innovation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.