UX Writer / Content Designer UX Writer / Content Designer

📍 Job Overview

Job Title: UX Writer / Content Designer Company: GFT Technologies SE Location: Mexico City, MX Job Type: Full-Time Category: Content Design / UX Writing Date Posted: January 13, 2026 Experience Level: Mid-Level (3-5 years) Remote Status: Hybrid

🚀 Role Summary

• This role focuses on the strategic planning and execution of content for digital products and services within an enterprise technology context.
• The position requires a strong understanding of user-centered design principles, content strategy, and technical SEO to ensure content effectively meets both business objectives and user needs.
• Responsibilities include developing content frameworks, style guides, and ensuring content scalability through modular design and ContentOps practices.
• The role emphasizes data-driven decision-making and end-to-end ownership of content-related tasks.

📝 Enhancement Note: While the job title is "UX Writer / Content Designer," the responsibilities and requirements suggest a role that bridges content strategy, UX writing, and a foundational understanding of content operations (ContentOps). The emphasis on strategy, frameworks, and scalability points to a mid-level to senior-mid-level position within the content design discipline.

📈 Primary Responsibilities

• Develop and execute comprehensive content strategies aligned with business goals and user needs.
• Plan, write, edit, and validate user-facing content for digital products, services, and platforms, ensuring clarity, consistency, and tone of voice.
• Design and implement scalable content frameworks, style guides, and content governance models.
• Collaborate with product managers, designers, developers, and marketing teams to ensure content is integrated seamlessly into the user experience.
• Apply technical SEO best practices to content creation and optimization to enhance discoverability and performance.
• Conduct content audits, user research, and data analysis to inform content decisions and measure impact.
• Champion accessibility and inclusive language principles in all content outputs.
• Manage content lifecycle processes, from ideation and creation to review, publication, and maintenance.
• Drive the adoption of ContentOps principles and explore automation opportunities for content creation and management.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking, hands-on content creation, and a focus on process and scalability. The mention of "ContentOps" and "automation" suggests an expectation for candidates to not only create content but also to think about how content is managed and scaled efficiently, which is a key differentiator for operations-minded roles.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Communications, English, Journalism, HCI, Marketing, or a related field is typically preferred for roles requiring advanced content strategy and writing. Experience: 3-5 years of professional experience in UX Writing, Content Design, Content Strategy, or a closely related field, with a demonstrable track record of creating effective digital content.

Required Skills:

• Proven experience in UX Writing and Content Design for digital products and services.
• Advanced knowledge of content strategy development and execution.
• Expertise in user-centered design principles and Design Thinking methodologies.
• Strong understanding of technical SEO principles and their application to content.
• Proficiency in creating and maintaining style guides and content frameworks.
• Experience with ContentOps principles and practices.
• Familiarity with agile development methodologies and working in cross-functional teams.
• Excellent analytical and synthesis skills for complex information.
• Strong critical thinking and problem-solving abilities.
• Demonstrated ability to make data-driven decisions.
• Experience with end-to-end task ownership (end-to-end).

Preferred Skills:

• Knowledge of design systems and modular content creation.
• Experience with content automation tools and workflows.
• Familiarity with accessibility standards (e.g., WCAG) and inclusive content practices.
• Experience in user research and content evaluation techniques.
• Facilitation skills for content workshops.
• Negotiation and adaptability in dynamic project environments.
• Experience with specific CMS platforms or content management tools.

📝 Enhancement Note: The "Requirements" section lists both "Habilidades Generales" (General Skills) and "Habilidades Técnicas" (Technical Skills), which are consolidated here. The emphasis on "end-to-end" ownership, "frameworks and methodologies," and "data-driven decision-making" strongly aligns with operations-oriented thinking within a content design context.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio showcasing a range of UX writing and content design projects.
• Demonstrations of content strategy development, including user research, competitive analysis, and defined content goals.
• Examples of writing and validating optimized texts for various digital interfaces (e.g., web, mobile apps, SaaS platforms).
• Case studies detailing the connection between business objectives and user needs through content solutions.
• Evidence of creating and implementing style guides, tone of voice guidelines, or content frameworks.
• Projects that highlight your ability to analyze complex information and synthesize it into clear, concise content.
• Examples of how you've used data to inform content decisions and measure impact.

Process Documentation:

• Showcase your approach to planning and executing content strategies from inception to delivery.
• Provide examples of how you've developed and maintained content governance or style guides.
• Illustrate your understanding of ContentOps principles and how you've applied them to improve content efficiency or scalability.
• Detail your process for collaborating with cross-functional teams (design, product, engineering) on content initiatives.
• Explain your methodology for incorporating user feedback and data analytics into your content design workflow.

📝 Enhancement Note: For a Content Designer role, particularly one with operations leanings, a portfolio is crucial. This section elaborates on what GFT Technologies SE would likely expect to see, focusing on strategic thinking, process adherence, and measurable outcomes, aligning with operations' emphasis on efficiency and effectiveness.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a UX Writer / Content Designer with 3-5 years of experience in Mexico City, the estimated annual salary range is MXN $450,000 - $700,000. This estimate accounts for the hybrid work model and the specific requirements for ContentOps and strategic content planning.

Benefits:

• Hybrid work model offering flexibility between home and office.
• Opportunity to work with a global technology company (GFT Technologies SE) with diverse projects.
• Professional development and training opportunities in UX, content strategy, and ContentOps.
• Contribution to projects that impact user experience and business outcomes.
• Standard employee benefits as per Mexican labor law.

Working Hours: 40 hours per week, with a hybrid work modality.

📝 Enhancement Note: The salary range is an estimation based on typical mid-level UX Writer/Content Designer roles in Mexico City, considering the additional skills required. The estimated working hours are derived from the common 40-hour work week for full-time positions. A detailed benefits package is not provided in the raw data, so standard offerings for a hybrid, full-time role are assumed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Technology and Services, specializing in digital transformation for the financial services sector. Company Size: GFT Technologies SE is a global company with over 10,000 employees worldwide, indicating a large, established organization with structured processes. Founded: GFT was founded in 1987, suggesting a company with a long history and deep-rooted expertise in technology consulting and solutions.

Team Structure:

• The UX Writer / Content Designer will likely be part of a broader UX/Product Design team, collaborating closely with Product Managers, UI Designers, and Developers.
• Within this team, there may be specialized roles focusing on UX research, UI design, and content design.
• The role requires seamless integration with business stakeholders to understand objectives and translate them into effective content.

Methodology:

• GFT emphasizes agile methodologies in its project delivery, indicating a fast-paced, iterative work environment.
• Expect a data-driven approach, where decisions are informed by user feedback, analytics, and business metrics.
• The company culture likely promotes collaboration, innovation, and a focus on delivering high-quality digital solutions.

Company Website: https://www.gft.com/

📝 Enhancement Note: GFT's industry and size suggest a professional, structured environment with a focus on digital transformation and technology solutions, particularly for the financial sector. This context implies that content design will be approached with a strategic, business-oriented mindset, rather than purely creative.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Mid-Level (3-5 years of experience) UX Writer / Content Designer. It requires independent work on tasks and projects, strategic input, and the ability to mentor or guide junior team members in specific areas of content.

Reporting Structure: The candidate will likely report to a Head of UX, Design Lead, or a Content Strategy Manager. They will collaborate closely with product teams, and potentially with marketing or SEO specialists.

Operations Impact: The UX Writer / Content Designer plays a critical role in shaping the user experience through clear, effective, and goal-oriented content. Their work directly influences user adoption, task completion rates, customer satisfaction, and potentially conversion rates and SEO performance. By ensuring content aligns with business strategies, they contribute directly to operational efficiency and business objectives.

Growth Opportunities:

• Specialization: Deepen expertise in specific areas like ContentOps, technical writing for APIs, accessibility, or SEO content strategy.
• Leadership: Progress into a Senior UX Writer/Content Designer role, leading key content initiatives or managing a small team.
• Cross-functional Roles: Transition into broader Product Management or UX Strategy roles, leveraging their deep understanding of user needs and content's role in achieving business goals.
• Process Improvement: Take ownership of refining content workflows, implementing new tools, or establishing content governance frameworks.

📝 Enhancement Note: The growth opportunities emphasize not just advancement in title but also in the scope of influence and responsibility, particularly in process improvement and strategic contributions, which are hallmarks of operations-focused career paths.

🌐 Work Environment

Office Type: Hybrid. This indicates a combination of working remotely and from a designated GFT office in Mexico City. Office Location(s): Mexico City, MX, 11850. This specific postal code points to a well-defined business district.

Workspace Context:

• The hybrid model allows for focused individual work at home and collaborative sessions, team meetings, and brainstorming in the office.
• Expect access to standard office technology and potentially collaborative tools within the GFT ecosystem.
• Opportunities for in-person interaction with design and product teams will be available during office days, fostering a strong team dynamic.

Work Schedule: A standard 40-hour work week is typical, with the hybrid model allowing for some flexibility in structuring daily work hours, provided project deadlines and team collaboration needs are met.

📝 Enhancement Note: The hybrid nature of the role suggests a modern work environment that balances flexibility with the need for in-person collaboration, which is often beneficial for complex content strategy and design discussions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess qualifications and experience.
• Hiring Manager Interview: A discussion about your background, experience, and fit for the role, focusing on your approach to content strategy and UX writing.
• Portfolio Presentation & Case Study: A dedicated session where you will present selected projects from your portfolio, explaining your process, challenges, and outcomes. This is critical for demonstrating your skills in content strategy, UX writing, and problem-solving.
• Team/Cross-functional Interview: Interviews with potential colleagues (e.g., designers, product managers) to assess collaboration skills and cultural fit.
• Final Interview: Potentially with senior leadership to discuss strategic alignment and long-term vision.

Portfolio Review Tips:

• Curate Strategically: Select 3-5 projects that best demonstrate your skills in content strategy, UX writing, ContentOps, and data-driven decision-making.
• Tell a Story: For each project, clearly articulate the problem, your role, your process (including research and strategy), the solutions you implemented, and the measurable results or impact.
• Highlight Operations Elements: Emphasize instances where you developed scalable frameworks, improved content efficiency, applied ContentOps principles, or used data to drive decisions.
• Showcase Versatility: Include examples of different types of content (e.g., microcopy, error messages, onboarding flows, help documentation) and across different platforms.
• Be Prepared to Discuss: Be ready to answer in-depth questions about your choices, challenges, and how you would approach similar situations at GFT.

Challenge Preparation:

• Expect a practical exercise that may involve reviewing existing content, proposing improvements, or creating content for a given scenario.
• Focus on demonstrating your strategic thinking, understanding of user needs, and ability to align content with business goals.
• Practice articulating your thought process clearly and concisely, as if presenting to stakeholders.

📝 Enhancement Note: The emphasis on portfolio review and practical exercises is standard for UX/Content roles. This section provides actionable advice tailored to highlight the "operations" aspects of the role, such as scalability, data-driven decisions, and process thinking.

🛠 Tools & Technology Stack

Primary Tools:

• Content Management Systems (CMS): Experience with enterprise-level CMS platforms for managing digital content.
• Design Systems: Proficiency in working with or contributing to design systems, including understanding modular content principles.
• Collaboration Tools: Familiarity with tools like Jira, Confluence, Slack, or Microsoft Teams for project management and team communication.

Analytics & Reporting:

• Analytics Platforms: Experience with tools like Google Analytics, Adobe Analytics, or similar platforms to track content performance and user behavior.
• User Research Tools: Familiarity with tools for usability testing, surveys, and feedback collection (e.g., UserTesting.com, Qualtrics).

CRM & Automation:

• ContentOps Tools: Knowledge of tools or platforms that support content operations, workflow automation, and content governance.
• Prototyping/Design Tools: Proficiency in tools like Figma, Sketch, or Adobe XD for collaborating with designers and visualizing content within interfaces.

📝 Enhancement Note: While specific tools aren't listed, the requirements for "systems of design and content modular," "ContentOps and automation," and "SEO" strongly suggest the need for proficiency in a modern digital content creation and management stack.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: A commitment to using analytics and user feedback to inform content choices and strategy.
• Efficiency & Scalability: Valuing processes and content structures that are efficient to create, manage, and scale across multiple products or platforms.
• User-Centricity: A core belief in designing experiences that genuinely meet user needs and expectations.
• Collaboration: Fostering a team environment where diverse perspectives are valued, and cross-functional partnerships are strong.
• Continuous Improvement: A mindset of constantly seeking ways to enhance content quality, user experience, and operational efficiency.

Collaboration Style:

• Cross-functional Integration: Working closely with UX designers, product managers, developers, and marketing teams to ensure a cohesive product experience.
• Proactive Communication: Maintaining open and regular communication with stakeholders to manage expectations and gather feedback.
• Workshop Facilitation: Leading or participating in workshops to brainstorm content solutions, define strategies, and align teams.

📝 Enhancement Note: The values and collaboration style are inferred from the role's responsibilities and typical GFT's focus on digital transformation. The emphasis on data, efficiency, and collaboration aligns with operational excellence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Business Needs with User Needs: Effectively translating complex business objectives into user-friendly and engaging content.
• Ensuring Content Scalability: Developing content strategies and systems that can adapt to GFT's growing product portfolio and evolving market demands.
• Integrating ContentOps: Implementing and optimizing ContentOps practices within a large organization can be complex and require significant stakeholder buy-in.
• Staying Ahead of Trends: Keeping pace with evolving UX writing best practices, content technology, and SEO algorithms.

Learning & Development Opportunities:

• ContentOps Specialization: Opportunities to deepen expertise in Content Operations, workflow automation, and content governance.
• Advanced UX Strategy: Learning to influence product strategy at a higher level through compelling content solutions.
• Technical Acumen: Developing a stronger understanding of the technical aspects of digital products, particularly within the financial services domain.
• Mentorship: Potential to be mentored by senior leaders in UX and Content Strategy, or to mentor junior team members.

📝 Enhancement Note: These challenges and opportunities are framed to highlight the dynamic and evolving nature of content design in a tech-focused environment, emphasizing strategic problem-solving and continuous learning.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you developed a content strategy for a complex digital product. What were your key considerations, and how did you measure success?" (Focus on strategic planning, user needs, business goals, and metrics.)
• "How do you approach balancing technical accuracy with user-friendly language in content? Provide an example." (Demonstrates technical understanding and user empathy.)
• "Walk me through your process for creating and maintaining a style guide or content framework. How do you ensure adoption and consistency?" (Highlights process thinking and governance.)
• "How have you used data or user research to inform your content decisions? What was the impact?" (Emphasizes data-driven approach.)
• "Describe your experience with ContentOps. What are the benefits, and how would you implement/improve it in a team like ours?" (Tests knowledge of operations principles.)

Company & Culture Questions:

• "What interests you about GFT and our work in digital transformation for financial services?" (Showcases research and alignment.)
• "How do you approach collaboration with designers, product managers, and engineers?" (Assesses teamwork and communication style.)
• "How do you handle constructive feedback on your content?" (Tests adaptability and learning mindset.)

Portfolio Presentation Strategy:

• Structure: For each presented project, follow a clear narrative: Problem -> Your Role -> Process/Strategy -> Solution -> Results/Impact.
• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your content (e.g., "reduced support tickets by X%," "increased conversion rates by Y%," "improved task completion time by Z seconds").
• Highlight Operations: Explicitly point out how your work contributed to scalability, efficiency, or strategic alignment. Discuss any frameworks, templates, or processes you developed.
• Engage: Be prepared to answer questions about your decision-making process and to discuss alternative approaches.

📝 Enhancement Note: These questions and strategies are designed to help candidates anticipate what GFT Technologies SE will be looking for, with a particular focus on strategic thinking, operational efficiency, and demonstrable impact.

📌 Application Steps

To apply for this UX Writer / Content Designer position:

• Submit Your Application: Navigate to the provided job URL and complete the online application form.
• Tailor Your Resume: Ensure your resume highlights your experience in UX writing, content strategy, ContentOps, data-driven decision-making, and your 3-5 years of relevant experience. Use keywords from the job description.
• Prepare Your Portfolio: Select 3-5 of your strongest projects that showcase your strategic thinking, process development, and impact. Be ready to articulate your contributions clearly, focusing on how your content solved problems and achieved business objectives.
• Research GFT: Familiarize yourself with GFT Technologies SE, their mission, their work in digital transformation, and specifically their focus on financial services. Understand their company culture and values.
• Practice Your Narrative: Prepare to discuss your portfolio projects and answer interview questions, focusing on demonstrating your understanding of user needs, business goals, and operational efficiency in content design.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.