UX Writer

📍 Job Overview

Job Title: UX Writer
Company: VASS ECOSYSTEM
Location: Colombia (CO)
Job Type: Full-Time
Category: User Experience (UX) / Content Design
Date Posted: 2026-02-05
Experience Level: 5-10 Years
Remote Status: Hybrid

🚀 Role Summary

• Drive user-centered content strategy and creation for digital products, ensuring clarity, usefulness, and alignment with business objectives.
• Define and maintain the product's voice, tone, and narrative across all user touchpoints.
• Collaborate cross-functionally with Design, Research, Product Management, and Engineering teams to deliver cohesive and impactful user experiences.
• Leverage data analysis, user feedback, and metrics to iterate on and optimize product communication.
• Contribute to the continuous improvement of content design practices and the development of style guides and content patterns.

📝 Enhancement Note: The original job description is for a "UX Writer" and details responsibilities and requirements that align with a senior-level content designer role focused on the user experience of digital products. The company description emphasizes digital transformation, innovation, and a global presence, suggesting a dynamic and technology-driven environment. The role requires a strong blend of creative writing, strategic thinking, and analytical skills, typical for senior UX professionals.

📈 Primary Responsibilities

• Develop and implement a consistent product voice and tone, ensuring brand alignment and user resonance.
• Craft clear, concise, and compelling microcopy, user flows, error messages, onboarding content, and other essential product text.
• Actively participate in product discovery, user research sessions, design workshops, and validation processes to gather insights and inform content decisions.
• Create, document, and maintain comprehensive style guides, content dictionaries, and pattern libraries to ensure consistency and scalability.
• Translate complex technical information and business requirements into user-friendly language that supports user goals and business objectives.
• Collaborate closely with UX Designers, UI Designers, Researchers, Product Managers, and Developers to integrate content seamlessly into the product development lifecycle.
• Analyze user data, A/B testing results, and qualitative feedback to identify areas for content improvement and drive iterative enhancements.
• Advocate for the user's perspective throughout the product development process, ensuring content effectively guides and supports users.
• Contribute to the refinement of content design processes and best practices within the product team.

📝 Enhancement Note: The responsibilities listed are typical for a Senior UX Writer, emphasizing strategic involvement in product development, cross-functional collaboration, and data-informed content optimization. The original text highlights participation in "workshops, discovery sessions, and validation processes," which are crucial for a UX professional to understand user needs and business context.

🎓 Skills & Qualifications

Education: Bachelor's degree in English, Communications, Journalism, Human-Computer Interaction, Design, or a related field is preferred. Equivalent practical experience will also be considered.
Experience: Minimum of 5 years of professional experience specifically in UX Writing, Content Design, or a closely related role within product development.

Required Skills:

• Proven expertise in defining and applying brand voice and tone for digital products.
• Strong ability to write clear, concise, and user-centered microcopy and longer-form content.
• Experience creating content for various user journeys, including onboarding, error states, notifications, and feature explanations.
• Proficiency in collaborating with cross-functional teams (Design, Product, Engineering, Research).
• Experience in participating in user research and translating findings into actionable content strategies.
• Familiarity with content strategy principles and the ability to develop and maintain content documentation.
• Excellent written and verbal communication skills in Spanish (native or near-native proficiency).
• Demonstrated ability to analyze data and user feedback to inform content decisions.
• Proactive mindset with strong initiative and problem-solving capabilities.

Preferred Skills:

• Experience with content management systems (CMS) or design systems.
• Knowledge of SEO principles as they apply to UX content.
• Experience in global product localization and internationalization considerations.
• Familiarity with agile development methodologies.
• Experience working in a global digital transformation consulting environment.
• Proficiency in English for international collaboration.

📝 Enhancement Note: The "5 years of experience in product design" from the original text is interpreted as 5 years specifically in UX Writing/Content Design within a product context. The emphasis on transforming complex information into clear content and working with design/research/product teams directly informs the required skills. The mention of a "high technical level" and "proactivity" in the company description also suggests a need for strong analytical and initiative-driven candidates.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A curated portfolio showcasing at least 3-5 distinct UX Writing or Content Design projects.
• Each project should clearly articulate the problem statement, your role, the process followed, and the measurable impact of your content solutions.
• Include examples of microcopy, user flows, error messages, onboarding sequences, and other relevant product content.
• Demonstrate your ability to define and apply brand voice and tone consistently across projects.
• Showcase your process for collaborating with design, research, and product teams.

Process Documentation:

• Examples of style guides, content dictionaries, or content pattern libraries you have developed or contributed to.
• Documentation illustrating your approach to user research integration and feedback analysis for content improvement.
• Case studies detailing how you have transformed complex information into user-friendly content.
• Evidence of your participation in design thinking workshops, discovery sessions, or validation processes.

📝 Enhancement Note: Given the senior nature of the role and its focus on product experience, a strong portfolio demonstrating practical application of UX Writing principles, collaboration, and impact is essential. The requirements are tailored to showcase the candidate's ability to handle complex content challenges and integrate into a product team's workflow.

💵 Compensation & Benefits

Salary Range: COP $7,000,000 - COP $12,000,000 per month, commensurate with experience and qualifications.

Benefits:

• Indefinite employment contract (Estabilidad laboral).
• Personalized career development plan (Plan carrera).
• Comprehensive health insurance coverage (100% for employee) (Medicina prepagada 100% para ti).
• Flexible working hours and hybrid work model (Flexibilidad horaria, smartworking, modelo de trabajo por objetivos).
• Opportunities for international mobility (Movilidad internacional).
• Language classes and technical certifications (Clases de idiomas y certificaciones técnicas).
• Connectivity assistance (Auxilio de conectividad).
• Differentiated extra-legal benefits: Work-Life Balance Days (Concilia days) for family, academic, holiday, moving, and birthday events. (Beneficios extralegales diferenciales).
• Excellent work environment and collaborative office space (Gran ambiente de trabajo y oficina open space).
• Stability and future projection through professional development plans (Estabilidad y proyección de futuro).
• Participation in projects with cutting-edge technologies (Proyectos con tecnologías de vanguardia).
• Membership in a dynamic, growing company (Empresa dinámica en constante crecimiento).
• Work within a young, multifunctional, and autonomous team of high-level professionals (Amplio equipo joven, multifuncional y autónomo).

Working Hours: Monday to Friday. The exact daily hours are flexible within the hybrid model, focusing on objectives and collaboration needs.

📝 Enhancement Note: The salary range is estimated based on typical compensation for a Senior UX Writer in Colombia with 5-10 years of experience, considering the company's size and industry. The benefits are directly extracted and detailed from the provided text, highlighting VASS's commitment to employee well-being and professional growth. The working hours are noted as Monday-Friday, with flexibility implied by the "smartworking" and "objective-based" model.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation, Technology Consulting, IT Services.
Company Size: 4,900+ employees globally.
Founded: VASS was founded in 2007.

Team Structure:

• The UX Writer will join a global team of over 4,900 experts across 26 countries.
• Within the product development function, they will be part of a "young, multifunctional, and autonomous team of high-level professionals."
• This team likely includes UX/UI Designers, Product Managers, Researchers, and Software Developers, fostering a collaborative and agile environment.
• Reporting structure is not explicitly defined but implies collaboration within product squads and potentially a lead for UX/Content.

Methodology:

• Focus on "conscious technology" and creating positive environments.
• Embraces a "do it our way" approach: "making the complex simple."
• Values proactivity, innovation, and continuous improvement.
• Employs a hybrid work model and an objective-based approach.
• Strong emphasis on work-life balance and employee well-being.

Company Website: https://www.vasscompany.com/

📝 Enhancement Note: The company description highlights VASS's global reach, focus on digital transformation, and a culture that values innovation, proactivity, and simplifying complexity. The team structure is inferred to be cross-functional, typical for product development teams in the tech industry. The "4,900 experts in 26 countries" indicates a large, international organization.

📈 Career & Growth Analysis

Operations Career Level: Senior UX Writer. This role is positioned as a key contributor, expected to lead content strategy for specific product areas, mentor junior team members, and influence product direction through content expertise.
Reporting Structure: Likely reports to a Head of Product, Design Lead, or a dedicated Content Lead within the product organization. Will work closely with Product Managers, UX Designers, and Researchers on a day-to-day basis.
Operations Impact: The UX Writer's impact is critical to the success of digital products by enhancing user engagement, reducing friction, improving conversion rates, and ensuring brand consistency. Their work directly influences user satisfaction, product adoption, and ultimately, business outcomes.

Growth Opportunities:

• Specialization: Deepen expertise in specific product domains, accessibility, or advanced content strategy.
• Leadership: Transition into a Content Design Lead or UX Manager role, overseeing content strategy and teams.
• Cross-functional Movement: Potentially move into Product Management or UX Research roles with acquired experience.
• Continuous Learning: Access to language classes, technical certifications, and opportunities for international mobility to broaden experience.
• Mentorship: Opportunity to mentor junior UX Writers or content designers.

📝 Enhancement Note: The role is explicitly senior ("at least 5 years of experience," "transform complex information," "define voice and tone"). Growth opportunities are inferred based on typical career paths for senior UX professionals in large tech organizations, emphasizing skill development, leadership, and broader business exposure.

🌐 Work Environment

Office Type: Hybrid work model with office presence encouraged for collaboration. The description mentions an "open space office" where "ideas flow easily."
Office Location(s): Colombia (CO) is specified. VASS has a global presence with offices in 26 countries, suggesting potential for international collaboration or mobility.

Workspace Context:

• A collaborative and dynamic environment designed to foster innovation and idea exchange.
• Access to modern technology and tools essential for UX design and content creation.
• Opportunities for frequent interaction with diverse, high-caliber professionals within cross-functional teams.
• The hybrid model offers flexibility, balancing focused individual work with in-person collaboration.

Work Schedule: Standard Monday to Friday schedule, with flexibility and an objective-based approach to workload management.

📝 Enhancement Note: The hybrid nature and "open space office" details are derived from the job description, suggesting a modern, collaborative workspace. The mention of "smartworking" and "objective-based work" points to a flexible and results-oriented environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio to assess experience, skills, and alignment with role requirements.
• Technical Interview: Discussion focused on UX Writing principles, content strategy, voice/tone definition, and user-centered design. Expect questions about past projects and problem-solving approaches.
• Portfolio Presentation: A dedicated session to present selected projects, detailing your process, rationale, and impact. Be prepared to discuss specific content decisions and their outcomes.
• Cross-functional/Team Interview: Conversation with potential colleagues (e.g., Product Managers, UX Designers) to assess collaboration style, cultural fit, and ability to work within a team.
• Final Interview: May involve senior leadership to discuss strategic alignment, career aspirations, and overall fit with VASS.

Portfolio Review Tips:

• Showcase Impact: Quantify results wherever possible (e.g., "improved task completion by X%," "reduced support tickets by Y%").
• Detail Your Process: Clearly explain why you made certain content decisions, referencing user research, business goals, or established best practices.
• Highlight Collaboration: Provide examples of how you worked with other disciplines to achieve project goals.
• Tailor to VASS: If possible, demonstrate an understanding of VASS's mission and values in your project selection or presentation.
• Clarity and Conciseness: Ensure your portfolio is easy to navigate and your explanations are to the point.

Challenge Preparation:

• Be ready for a potential live writing exercise or a take-home challenge to assess your writing skills under specific constraints.
• Prepare to discuss how you would approach content challenges for a hypothetical VASS product, focusing on their "simplifying the complex" ethos.
• Practice articulating your UX writing philosophy and how it aligns with user-centered design principles.

📝 Enhancement Note: This section is built based on standard hiring processes for senior UX roles in tech companies, combined with VASS's emphasis on innovation, collaboration, and a "high technical level." The portfolio review is a critical component for UX Writers.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping Tools: Figma, Sketch, Adobe XD (for reviewing designs and collaborating on UI text placement).
• Content Management Systems (CMS): Experience with various CMS platforms for managing and deploying content.
• Collaboration & Project Management: Jira, Confluence, Asana, Trello (for tracking tasks, documentation, and team communication).

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics (for understanding user behavior and content performance).
• User Feedback Platforms: SurveyMonkey, Typeform, Hotjar (for collecting and analyzing user feedback).
• Data Visualization Tools: Tableau, Power BI (potentially used for reporting on content impact).

CRM & Automation:

• CRM Systems: Salesforce, HubSpot (understanding how content interfaces with CRM data and user journeys).
• No-code/Low-code Platforms: Familiarity with platforms that might be used for rapid prototyping or content integration.

📝 Enhancement Note: The tool stack is inferred based on the typical requirements for a UX Writer in a digital transformation company. While not explicitly listed, familiarity with design tools, analytics, and project management software is crucial for effective collaboration and data-driven decision-making.

👥 Team Culture & Values

Operations Values:

• Innovation & Proactivity: A drive to "do things differently" and continuously improve.
• Simplifying Complexity: A core philosophy in how VASS approaches technology and client solutions.
• Collaboration & Teamwork: Emphasis on a "great work environment" and working together.
• User-Centricity: Implicit in the UX Writer role, focusing on delivering value to the user.
• Excellence & High Standards: Valuing a "high technical level" and "high-level professionals."
• Flexibility & Adaptability: Embracing hybrid work, objective-based work, and continuous learning.

Collaboration Style:

• Cross-functional Integration: Close partnership with Design, Research, Product, and Engineering.
• Workshop-Oriented: Active participation in collaborative sessions for discovery and problem-solving.
• Feedback-Driven: Openness to feedback and iterative improvements from peers and users.
• Global & Diverse: Working with a multinational team, requiring cultural sensitivity and effective communication across different backgrounds.

📝 Enhancement Note: Values are extracted from the company's self-description ("proactivity," "making the complex simple," "great environment," "high technical level"). Collaboration style is inferred from the role's requirements and the description of the team as "multifunctional and autonomous."

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Stakeholder Needs: Aligning diverse requirements from Product, Design, Marketing, and Engineering while maintaining a consistent user voice.
• Simplifying Complex Domains: Translating highly technical or intricate product features into easily understandable content for a broad user base.
• Global Consistency: Ensuring content is effective and culturally appropriate across different markets, if applicable.
• Measuring Impact: Quantifying the direct impact of UX Writing on key business metrics can be challenging.
• Adapting to Rapid Change: Keeping pace with evolving product roadmaps and technology trends within a fast-growing digital transformation company.

Learning & Development Opportunities:

• Skill Advancement: Opportunities to deepen expertise in content strategy, information architecture, accessibility, and UX research methodologies.
• Industry Exposure: Participation in international projects and collaboration with global teams.
• Formal Training: Access to language classes and technical certifications.
• Career Pathing: Structured career development plans and mentorship to guide professional growth.
• New Technologies: Exposure to cutting-edge technologies and innovative product development practices.

📝 Enhancement Note: Challenges are identified based on common difficulties in senior UX Writing roles, particularly within a global digital transformation context. Growth opportunities are directly related to the benefits and company structure mentioned in the job description.

💡 Interview Preparation

Strategy Questions:

• "Describe your process for defining and implementing a product's voice and tone. Can you provide an example?"
• "How do you approach simplifying complex technical information for a non-technical user? Walk us through a case study."
• "Tell us about a time you had to collaborate with engineers or product managers who had different priorities regarding content. How did you navigate that?"
• "How do you use data and user feedback to iterate on and improve product copy?"
• "What are your thoughts on VASS's philosophy of 'making the complex simple'? How would you apply that in your UX Writing?"

Company & Culture Questions:

• "What interests you about VASS and our focus on digital transformation?"
• "How do you contribute to a positive and collaborative team environment?"
• "What does 'conscious technology' mean to you in the context of UX Writing?"
• "How do you see yourself growing within a company that values proactivity and innovation?"

Portfolio Presentation Strategy:

• Storytelling: Frame your projects as narratives – problem, solution, outcome.
• Focus on Process: Clearly articulate your "why" behind content decisions.
• Showcase Collaboration: Mention how you worked with other teams.
• Quantify Impact: Use metrics to demonstrate the effectiveness of your work.
• Prepare for Q&A: Anticipate questions about your rationale, challenges, and alternative approaches.

📝 Enhancement Note: Interview questions are crafted to assess core UX Writing competencies, strategic thinking, collaboration skills, and alignment with VASS's stated values and mission. They are designed to prompt detailed, experience-based responses.

📌 Application Steps

To apply for this UX Writer position:

• Submit your application through the provided link on the VASS company careers site.
• Customize Your Resume: Highlight your 5+ years of UX Writing/Content Design experience, specific achievements in defining voice/tone, creating microcopy, and collaborating with product teams. Use keywords from the job description.
• Curate Your Portfolio: Select 3-5 of your strongest projects that showcase a range of UX Writing skills and demonstrable impact. Ensure each project clearly outlines your role, process, and results.
• Prepare Your Narrative: Practice articulating your UX Writing philosophy, your approach to simplifying complexity, and how you've driven user success through content. Be ready to present your portfolio confidently.
• Research VASS: Understand their mission, values, and the types of digital transformation projects they undertake. Consider how your skills can contribute to their "making the complex simple" ethos.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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